GoToConnect by Jive

Our phone number has not been able to receive calls for 2 weeks, I have sales staff that have no incoming sales calls. Almost daily inquires have not been enough to get this fixed. At this time we still are not receiving incoming calls. The Jive phone system does not have a good dashboard, another reason I would find an alternative. I am presently looking to change.

I had business phone service through Jive for approximately 9 months. During this time, I experienced countless issues with product service, for which I reached out to customer service more times than I can recall with absolutely no response or assistance. During this time, I was unable to receive texts and calls as they came to my number, oftentimes coming in up to 2 weeks after my mental health clients would send them.

I spent four days trying to set it up. Two of them on the phone with their tech support, it could not be activated. Only the billing seems to work, every month. The company changed its name from Jive Communications, I guess to avoid the reviews they got.

It took me 2 months to just to be able to log in. They of course charged me for those 2 months. They never offered me discount or compromise. They just wanted their money. Once we resolved that problem, the interface was so clunky it was difficult to use. It was as if I had to learn to code just to get through it. Customer service was little to no help and they just referred me to the help database. WORTHLESS! The idea is good but there was obviously no thought given to customer service or user interface. They just want you to sign up and go on a 6 month contract in order to get paid. After that you are on your own and it's basically "Screw you!" from then on. Any business owner should steer clear of this company.

We ported our numbers to them last week. We have had virtually no support since. We call and are on hold for 20-30 minutes. Then the department we reached tells us that a different department has to help us. Then they give us the number to that department rather than transfering us. On hold again for 20-30 minutes. Then that department tells us the other needs to help us. Emails go unanswered. Or they send us a link to a video that does not help us. I call my sales rep. He's "frustrated as well." He and his VP have requested to their service department that they give us a call to help us.

The Jive sales team is on point! They talk a big talk and make all sorts of promises but once you sign on the dotted line they no longer return your calls. I was hesitant to sign the contract because we have an unusual networking system that includes another dental office so I was sure to let Jesse at Jive know about my concerns. He assured me everything would be fine and if we weren't able to use their phones we would be able to get out of the contract. BUT... once the contract was signed things changed. Jesse no longer returns my calls and now that we can't use their service and are trying to get out of the contract they are no longer willing to help. Promises were made to us on a recorded line but the recordings have mysteriously disappeared so it's my word against Jesse's. I am very disappointed in this company and warn everyone not to fall for their promises!!!!

Jive was the worst decision we could have ever made as a company. They are dishonest, rude, and tried to double bill us at the end. Seems like it's run out of someone's basement. Trying to discontinue service with them is just about impossible. STAY AWAY!!

We decided to give Jive a try because their sales staff was amazing -- and honestly their set-up and customer service staff was too. It seemed to have all of the features we wanted -- plus some! So it didn't seem odd to us that they wanted a 1 year contract, which we signed. Then came time to set-up. VERY confusing and not always intuitive. Took multiple phone calls for help, and often we didn't even know WHAT to ask! They were super helpful, but it took a couple of months to try to get it set up correctly.

You can not call and tell JIVE to stop business. They will keep billing you unless you return their email requesting cancellation. They lie about when and how you request a change in service. When I did sent them their email they still billed me for a month after I ported the number. Resolution Center is useless. They get a sick thrill out of hearing you complain and "you better not threaten them with the FCC". They will do the opposite of what you agree. STAY AWAY.

We switched to Jive in August of 2019 and they had a very slick sales team and demo. We thought that it would be solid since we have always had good experiences with LogMeIn and their products, but we were totally wrong. Jive's system simply does not work. First, they botched the number porting from our previous provider and our phones were down for 5 to 6 hours during the busiest portion of the day. The call queues do not work with 3/4ths of the features they have and the queue calls can skip over agents, have constant audio issues, dropped calls, and failed connections. What did support do about this? Tell us it was our fault and we needed to change our network settings, which I did.