We did not have the Voice over IP before and Jive was recommended to us from our IT person. We mostly use the basic functions - transferring the calls, music on hold, and the auto attendant after hours. Being able to transfer calls internally has helped and having the music on hold feels a little bit more professional. They’ve always been responsive and helped us work through any issues we’ve had. We did have some trouble with the hearing and garbled noise. It took quite a bit of time, but they did help us get through it.
Jive is much better than my previous phone system. It gives me more flexibility and helps out a lot. It is also user-friendly and has the mobile app for the cellphone which is really good as well. I'm also an agent for Jive, so I help other customers get involved with the program. I have a few accounts that I have to call tech support to reach out to the customers and try to help them with setting up or making changes. The team are all very friendly and helpful. Jive provides excellent service, has great follow up, and saves time with the emails.
With Jive, I make phone calls from my Outlook. I like the interface well. We had a couple of issues two months ago where people were calling but we would never hear the phone ring, we would just get a message. I worked with Jive's tech support agents and they were fine. I'd recommend Jive. It's been a great experience with them.
We have Jive Communications for regular office use. I like it because of its customization of call flows. You are able to connect and do it online and see some visual description of how the system is working. Obviously, it is a good system. Sometimes the screen is a little bit overwhelming, but they have been very helpful on the phone. Every time we called for service and a question, they were very responsive and I'm very pleased with them. I will definitely recommend them.
The company I'm working with are using Jive for phone service. I use the portal the most, it lets me add our phones and configure our users within our system. The portal is easy to use, but I have some criticism as to the portal in general. We run call logs here at our company. For whatever reason, the timestamps on some of the calls are off. I’m not sure what the issue is, but we can’t run call logs, for example, we couldn't run today’s call logs until tomorrow. I have some small issues with call monitoring as well, but Jive is aware of that and they’re working towards fixing that issue.
So I’ve had to call a few times to sort out some issues that we had with our phones in New York; it was more the internet service provider that we have in our New York City office. But the Jive team were very friendly, helpful and tried their best to help me with my problem. Sometimes I will call for support and I’ll have an idea of what the issue most likely is, and they’ll still make me go do some stuff and jump through the hoop so, “Okay. Check these settings, etc.” That can be time-consuming and frustrating sometimes, but I understand that’s part of the process of fixing the issue. I'd recommend Jive's service.
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The company I work for has Jive Communications in place, and it is awesome. We get calls to our cellphone so that we never miss the client. Everything has been very fast and friendly anytime I had a problem.
We use Jive for outbound and inbound calls and it's been a very good system. I'm very satisfied and I really like it. We have the recording so we can see the call quality and the calls that are going out. We also utilize their reporting tool and we can verify the time that the system's not being used.
Jive is more flexible and their support is really good. We use their portal a lot. We also use the Polycom phones and we like the VoIP. I'm constantly in contact with them due to some issues and understanding how to work it because it's just a new thing. When I call them, they can talk to me right away. I also email them a lot and they would get back to me.
We had a regular Verizon but decided to open a business system system with Jive. When I had issues, they helped me set up the voicemail and change things over like accounting stuff. I like the call forwarding and that I'm able to forward my call to my cell phone. It's been a fine experience.
I use Jive Communications in multiple companies. They're doing their job, and are mostly reliable. I can record calls and look them up. Jive really does what they say they're going to do. Every once in a while there's a problem, but otherwise, they're good overall. I would recommend them.
We're a small office and we have the Jive phone system for regular office use. Our clients can call in and we can call out vendors and clients as well, though we haven't customized much of its features. We used to have a non-VoIP phone system. It was an adjunct of Bright House cable who had a phone system, but their phone have more problems. With Jive, we've had some hours of downtime which was not exciting but the intermittent little problems haven't happened. They also have good reviews and they seemed big enough.
Thank you for your feedback. I'm having someone reach out to help with this.
Original review: Oct. 5, 2016
We've had Jive for one year now and we use it for regular office assistance. We have an ongoing issue when transferring from one phone to another. We talked to technical support a couple of times for the same problem and we haven't resolved it. We tried to get it on instead of transferring calls, and sometimes we tell the client to call back so we don't have to transfer, but the person who was supposed to get the call just won't pick it up. We should not have this kind of problem.
We've been with Jive since 2008. We have our VoIP telephone system through them and certainly saved a great deal of money. They had a few quirks in the beginning, but now it's awesome and wouldn't replace it for anything. Our experience with their customer service has been really good. Every time I call for anything, they usually fix it right away on the phone. They also send me a follow-up email to make sure that they have completed my request and I haven't had any issues. They are very flexible.
I've been having a good experience working with Jive which was suggested from our CSO. It was excellent. I use the online tool to configure the phones. It's easy to use and it doesn't take too much time to learn at all. We use them for calling inbound and outbound calls. Moreover, the onboarding team of Jive was awesome.
Jive Communications has been fairly new, but so far there are no issues. We use it for regular local and international calling. I love their online portal as it allows me to manipulate our system more freely. I have more control on the phones in that way. It’s a lot better and very user-friendly. They’re on top of the customer service too. They’re all great, friendly, and would always help with whatever I need. Every time I need to call them, they get back to me right away on the same day. I don’t have to wait. It’s all been positive, good and very easy. I’m satisfied with the service that we’re getting.
I was looking for phone service when we moved to this new office, and found Jive Communications. We use Jive for inbound and outgoing calls. It's the first time I've ever used a VoIP system. A lot of people say that you'd have a lot of downtime with VoIP companies. But we've been with Jive for about two and half years and we've never had any downtime. They've been good and we haven't had any problem with them.
It was my boss at the time who’s now our eCommerce Manager who tested out some different providers then decided to go with Jive. I’m IT so I call a lot of inter-company, like our locations and things to do remote support. I handle the PBX servicing but as far as phone use, the thing that I’m most interested in is the web interface on the computer. It makes it easy to add my own contacts so that I can personalize it and make it work easier for me. And I’ve been using the Jive Web Beta to call from my computer and use a headset in my computer. They just implemented something else I had asked for, which is being able to call from the computer from Jive Web Beta to a device like a desk phone. Those are the kinds of things I like, making it where the user can add things really easy like their own contacts and make it easier for them to call. Jive Support helped me quite a bit and they’re pretty good at getting back to me.
We’ve had some hits with the voicemail like it starting out good and then stopping. They have to rebuild the dial plan, something on the backend to get it working again and that’s something that I’ve had to deal with a lot. My users get upset with me. They’re like, “Hey, what’s goin’ on with the system?” Like, “I don’t know. It should be good.” Because then I get with support. But beyond that, I like Jive.
We used to have WOW as our provider, but we now have Jive, and it is a lot easier to maintain. We use the phone feature the most for customer support. With Jive, it’s easier to take voice mails. Their whole team has been great to work with and have been very helpful. It's been a successful experience with Jive.
the ability to essentially have a soft PBX to control the telephone is a big benefit. It's a simple process to learn, too.
However, I would like to be able to add a telephone without an enormous additional expense. If I'm in a different place in my office that's not manned and doesn't justify a separate handset for a person, I would like to have that. But I understand the technological limitation. The other thing is it would be nice to be able to fax internationally. In addition, I've had some issues with the telephone so I have not been able to navigate my way through the programming process, but the customer service technical staff has been very responsive. They do follow-ups and have always been able to solve my problem or at least tell me why I was experiencing it.
We had Cyprus before, but Jive is better as my inbound and outbound telephone service. They're a good company, and I enjoy doing business with them.
Jive was just easy and we use it as our everyday office phone. We've had to call them for various customer service issues and they've been really good over the years. We had some trouble getting our lines sorted out a year ago but we finally got it worked out after we called them.
We’re an insurance agency and so we do outbound sales calls. We also take inbound service calls from existing customers and clients. We’ve had both positive and negative experiences. We’ve had very positive interactions with a lot of the service team in working towards getting through any specific concerns that we have. But almost every call that we had made to Jive would be related to a problem that we’re having with it.
Our most recent issue that we had was in ordering and adding on a new phoneline where the expectations were unclear. We were disappointed in how it turned out. When we tried to share our disappointment, I find that I’m talking to the person that makes the order for the phone who may not necessarily be equipped to handle my complaint. So it’s frustrating for both of us. So we end up with this conversation about how my expectations weren’t met and she’s trying to tell me that I had the wrong expectations. That that’s not what they do, whereas not what I expected is not how they're set up to do. But most of the time, the team works the way they’re supposed to work and things happen like they’re supposed to happen.
We like Jive much better compared to our previous business phone system. We use the phone and the mobile app on our mobile phones, so that it looks like we're calling from our office for inbound and outbound calls. The cellphone app has been great. Neither my husband nor I have been able to successfully add the app to our desktop computers though, to call from our computers. That's something I don't like. But other than that, everything is great. Also, before we had our billing on an automatic payment, we usually emailed the Jive team monthly for our billing and they got right back to me and processed everything correctly.
I'm having someone reach out to make this right ASAP, thanks.
Original review: Sept. 22, 2016
Everything sucks about Jive - from marketing to the promises that were never fulfilled to the quality of services. Before signing up with them, we hosted our own VOIP. There are less issues internally hosting it even though I'm not that tech-savvy. The biggest advantage of what we saw converting to Jive was that everything is Cloud-based so we can make all those corrections without contacting my IT Department, which was going to be a blessing but it ended up turning not to be. What I wanted to use the most was the testing feature, but it was one of the reasons why we left.
It was pretty simple to get on board but it was still drawn out. The off boarding was a headache. We canceled the services, and the lady said, "Okay, fine. You don't need to do anything anymore." Then she sends me an email that says the confirmation of cancellation is there. I get so many emails and didn't read the whole thing from top to bottom. It said "you need to fill out this form and send it to us," which didn't clearly indicate on the first line where it says, "We're sorry to see you leave. This is a cancellation notice." I said, "Okay, she's just sending me a notice. I'll save it for future use."
A month later, I got a bill and the rep said, "Well, you needed to send out the form otherwise we don't cancel it." That's ridiculous. So we went ahead and take care of that. I'm not gonna pay for the bill because I've cancelled it - as simple as that. I have a confirmation email that I have canceled it a month ago but Jive has not done any kind of cancellation on their side. It should have been clearly indicated that's what she wanted.
Also, the text feature never worked. It would work for one hour and would be off for two hours. They've made us download different software over a period of time because they said it's still in the beta version. I said, "Well if it was in beta version, why did you sell it to me as a service." It should have been promised to me a beta version and I would have never gone with Jive. And because being in the healthcare industry, we have to maintain record for seven years. So I still had to download copies and screenshots and made a file of it before I could offboard Jive. So, this was a pain in the butt.
I used to have AT&T, and Jive is better. We have online eFax, and they are able to transfer calls to the phone during off season. I like how when I'm not in the office, I can still answer my customer call. Also, we've called the support team, and they're good. They guide me through.
I use my Jive phone more for outbound than inbound sales outreach. I like most the feature where calls goes from the phone to my cellphone when I'm out and about because I'm a real estate agent. Since having Jive, I'm more productive than before. Their team have all been very helpful and professional, and they've always answered any questions that I've had.
Everything is great so far and I'm satisfied. The only drawback is when the calls goes in to the phone then goes to my cellphone, and when I answer the phone, no one seems to hear me. Hence I need to see if it works right. I was waiting for somebody to call me so that when it go to my iPhone then I would be able to answer it to see if it is in fact right. Last time, they were mostly telemarketers and they just hang up before I can get to say anything. I've been putting them on a 'do not call' list.
We use Jive's transferring feature between multiple locations the most, and it's very easy. We have multiple lines that give us the ability to have voicemail, transferring calls to get from one call location to another. There are lots of options, and it's very user-friendly. The only thing is that without a strong internet connection or a decent bandwidth, it tends to lag, which can be frustrating sometimes, but that really has nothing to do with Jive. It would be more on our own personal provider.
We used to have AT&T for small business. But now we have Jive and it's very good and superior compared to AT&T. I have a small company with two locations and it rings in both places but I can transfer and forward in between the places since I’ve got the app. It’s pretty good. The only issue is sometimes when we’re calling overseas or international, they don’t go through. But for the most, everything works and I would recommend them.
I heard about Jive through the former tech rep that we used for tech issues here at the company. We had MegaPath before and Jive is way better with the ease of its use and also we can control the voicemail and the path with the phone line. Jive Communications has improved our performance by controlling the incoming calls. Moreover, the new account support, Courtney, is awesome.
We were just using landlines before, so we went with Jive to save money. With Jive, we use the voice over IP phones and phone calls are forwarded every night to a cellphone. And we use the system for faxing too, which we get through the email. But we mostly use it as a regular telephone for inbound and outbound calls. We use the web portal to configure everything so we're able to configure and name things the way we want so we can keep track because we have 26 offices. It’s a cost-saving system and the support from the Jive team, when we have issues, has been very good. We can call them and they do help us and follow up.
Ellen MuraskinVoIP Contributing Editor
Ellen Muraskin has been writing about telecom and IT since 1993 when she joined the marketing department of Dialogic. In 1996 she joined the editorial staff of CMP’s Computer Telephony Magazine, rising to Executive Editor before joining Ziff Davis Media to launch the VoIP topic center of their eweek.com site. She served as senior copywriter for IT infrastructure company Raritan and has written and edited for several publications.
More about Ellen→
Jive Communications offers VoIP-based phone systems to businesses and institutions worldwide through its cloud-based platform. The company has partnerships with global leaders in the telecommunications services and hardware industry, including Panasonic, ADTRAN, Level 3 Communications, Cisco, Microsoft, Juniper Networks, Polycom, Verizon Business and Ingram Micro.
- Web portal: Customers can run their entire phone system online through a dedicated web portal.
- Easy installation: Jive Communications' phones are shipped ready to install and require no hardware setup.
- Software integration: The company offers standard and custom integration with customers' existing CRM, ERP and other software systems.
- Use any browser: Jive Web gives access to calling features, contact availability (presence), texting and system changes from any browser.
- Customer support: Jive Communications provides 24/7 support through its U.S.-based support technicians, network engineers and customer service agents.
- Best for Small to medium sized businesses, large corporations, institutions and non-profit organizations.
Jive Communications Company Profile
- Company Name:
- Jive Communications
- Company Type:
- Year Founded:
- 1275 West 1600 North, Suite 100
- Postal Code:
- United States
- (844) 620-3855
- (866) 372-5429