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Jive Communications
Overall Satisfaction Rating
4.42/5
  • 5 stars
    214
  • 4 stars
    73
  • 3 stars
    30
  • 2 stars
    10
  • 1 stars
    8
Based on 335 reviews that contain star ratingsSHOW RATING DISTRIBUTION
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    Jive Communications

    ConsumerAffairs Unaccredited Brand

    Jive provides Internet phone systems and other business communication products to organizations of all sizes and types. Since its founding in 2006, Jive has provided affordable, powerful, and reliable service bundles that deliver all the communication tools necessary to run a startup, a school, or a global business.

    For more information, visit www.jive.com

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    335 Jive Communications Consumer Reviews and Complaints

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    Verified Reviewer Verified Buyer
    Original review: May 10, 2018

    I was on automatic billing and about 2 years ago they billed over $500 rather than the $50 monthly. They never reimbursed for overdraft bank charges, and never even apologized, but they corrected then credited the difference in a couple days after I notified them. I should have quit then. Fast forward to March 23rd. (It is May 10th today) I've been trying to PORT OUT my telephone number to a new Cell iPhone I paid full price for in March. Something I can't use yet. First there was an 800 number attached, so Jive refused the port. I told them to disconnect the 800 number. That took 2 calls over a week into Jive to get that done. Then they refused the port due to a small error with the billing information.

    Now they are constantly refusing the port due to "provisioning" whatever that means. Hours verifying the information with the new cellular carrier. Hours in total calls to Jive customer service, finally getting to someone in their porting department who says, "I see no reason why this number can't be ported out." Yet here I am, talking with the new cellular carrier for 49 minutes now verifying the request and trying to get MY number back from Jive. I think they keep delaying to keep me paying to keep my number active! Total scam!

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    Verified Reviewer
    Original review: Feb. 28, 2018

    This is a company you do not want to deal with because if you have an issue or need support you will be putting a gun to your head as to how they support you. They make plenty of mistakes, piss you off and when you get made they drop you like a lead ball.

    3 people found this review helpful
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    Verified Reviewer
    Original review: Nov. 28, 2017

    The service has not worked correctly since we got it. There are several clients that get a busy signal, some you can't hear what they are saying, and some just dead air. It doesn't matter what the problem is. JIVE blames it on either the ISP or the phone number host. I've spent hours and hours with their "customer no service" just to have the problem again and have to explain it to yet another "tech". Besides the service being sub par the phone system is incredibly hard to use. Transferring customers to other employees is difficult and dangerous. Often times they end up in Neverland regardless of how careful you are to enter one of the multiple combinations. You need a degree in computer science to run their system. Whatever you do DON'T GET A JIVE SYSTEM!

    Jive Communications response

    We appreciate you reaching out. This is certainly not how we want the Jive experience to be for our customers. Can you please send me an email at gabby.green@jive.com and I'll figure out what went wrong here.

    2 people found this review helpful
    Verified Reviewer
    Original review: Feb. 4, 2017

    I've not been impressed with the Jive system at all. It's been a pain in the butt for me. I miss being able to push a button to park a call, and not have to star this or star that and inform the person that there are calls waiting on star this or star that. As a receptionist, that is a huge hassle. So when I have a call holding, I put them on hold, we run back and forth to offices and it’s beaming back into my phone. Then, they say, “Okay. Go ahead and send it in.” Then I have to run to my office and send it in. I don’t like having to do star codes at all. I've told Jive before that I wish there was a hard manual instead of having to go online, going from screen to screen and figuring out where to go to look for this and that; and wiki doesn't help me.

    We were sold crap phones by our rep. He just unloaded phones that he had sitting in a warehouse somewhere. We got a receptionist phone with one brand and our attorneys got completely different brands, so they don't interact and interface in ways that help me direct calls. The whole Jive system is not only complicated, it's inconvenient. The guy that sold us to it didn't set us up well. We save money but it's not a pleasant way to save money.

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    4 people found this review helpful
    Verified Reviewer
    Original review: Feb. 1, 2017

    I've had two different businesses on Jive Communications and dealing with the team has been good every time. I install VoIP systems but I only needed four phones in a business and I didn't feel like installing a whole phone server just for that. It's used mostly for normal inbound-outbound calls. We had one system that we bought our own phones for. They were refurbished phones and had to be reconfigured. But it was easy to reach a human to help us do that. Also, it's high tech and I can change my hold music, unlike the Verizon VoIP system I have on one of my businesses where I can do only 90-second clips on my hold music and it's a whole project when I reach a voicemail. It's very easy to use Jive and other companies are generally much harder to use. I have recommended it to other businesses and I've put other businesses on Jive as well so they'll call me if they have problems.

    3 people found this review helpful
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    Verified Reviewer
    Original review: Jan. 31, 2017

    I had a really bad experience with Jive. The inbound calls dropped when our customers were calling from a landline. We are an IT company and we're receiving mainly from technical support and sales. So, the communication phone system was very critical for us because our market is restaurant and retailers and they call us for emergency. It was really frustrating for our customers with emergency and with no communication to us. That's the reason why we switched back to our previous vendor. I was told that was the very first time that happened to them but it was really frustrating that they couldn't do anything. Otherwise, it's a good company with very good customer service. They were very responsive and very helpful but the problem was the service itself.

    3 people found this review helpful
    Verified Reviewer
    Original review: Jan. 27, 2017

    I'm an agent and I use Jive for a lot of outbound and inbound calls. I used Vonage before as a phone system, but Jive seems to be easier to deal with than them. I've called Jive a couple of times about some stuff and they seemed to be right on it. They also take care of things and performed what they've said they would do.

    2 people found this review helpful
    Verified Reviewer
    Original review: Jan. 26, 2017

    The Jive system works but it's hard sometimes. There are some things that are good about it but there are other things that aren't. It's hard to tell when people are on the phone. If I want to transfer a call, I can't. Most of our phones are the Pelicans and I can't tell if somebody else is on the other line. We had some issues when we first started but because it was a new system. But their customer service has been good and I've not disappointed by that at all. The reps are always very professional and they try to resolve issues as quickly as possible.

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    Verified Reviewer
    Original review: Jan. 25, 2017

    Jive is a little better than the previous business phone system that we've used. I've been on the line with their support team several times and all were good experiences though some started off bad because of the problem that arose. But overall, Jive is a good system. I’m looking forward to expanding my knowledge of it and introducing the features to our employees.

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    Verified Reviewer
    Original review: Jan. 24, 2017

    A girl who was consulting on phone services told us about Jive. We had been with AT&T and CenturyLink and in comparison, Jive is no better or worse. When Jive's phones go out they can fix them remotely, but it's more like a computer, so different issues. We use Jive's phone system itself and our Comcast phone lines are forwarded to the Jive phones because Jive couldn’t get phone lines out in our area. Their people are fine if they talk and a lot of times we're talking to two or three different people and the person who we're talking to comes in later in the day, so they're usually gone. They send us an email instead of being able to talk to someone on the phone.

    2 people found this review helpful
    Verified Reviewer
    Original review: Jan. 22, 2017

    Jive is an interesting system but it's much more complicated than I anticipated when I got into it. Cablevision does not provide a stable enough system for Jive system to work. It was too complicated to deal with them so I switched to Verizon. But Verizon only provides me with cable modem capabilities which is not fast enough for my system. So I'm stuck in between. I'm waiting for Verizon to provide FIOS in my area, which would be a faster system that would solve all my problems.

    Jive's technical department and their help have been very good. But I’m frustrated that I can't get the system and everything to work together. I'm the point guy trying to get the internet provider and Jive to work together to give me the best system but I wish Jive would do it all. I run a medical office so I'm not interested in changing the system again although I would reconsider going into it if I was starting all over again.

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    2 people found this review helpful
    Verified Reviewer
    Original review: Jan. 21, 2017

    My company has been using a business phone system even before I came to work here. There was a buyout that took place and we ended up with Jive Communications. We use it for all things business related but we mostly use the admin portal that handles the settings on the phones. Since it's dependent on the internet, it sometimes causes issues. There's been a couple times where I've gotten on chat with them or email exchange for support but they always ask the same things, so we try to do everything we can before we call them. Generally they're very nice. They do not always resolve our issues but they try. So far, the experience with them has been satisfactory.

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    Verified Reviewer
    Original review: Jan. 20, 2017

    We use Jive Communications' system for calling and it has definitely improved our customer service since my boss tells me to do a lot of ordering and changing. He gives me very little information so thankfully, the representatives are always happy to talk me through the process. I've had interactions with their team about changing how the numbers popped up on the caller ID because there was a mix-up. Then recently again while ordering the phone. Their team is really easy to work with and it's very helpful to be able to communicate all the time with their representative. Overall, it was an efficient and enjoyable experience.

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    Verified Reviewer
    Original review: Jan. 20, 2017

    We use Jive Communications for taking calls in the office. It's for people to contact us if they want to purchase our products.

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    Verified Reviewer
    Original review: Jan. 19, 2017

    We use Jive as a regular phone system. We don't take full advantage of all the features and the things that we've tried to take advantage of haven't necessarily worked for us, so we use it as basically as we can. We've lost calls due to transfers which is annoying. The one good thing that we've experienced with it so far is that we've been able to monitor the calls with the Jive reporting. We have been able to forward several numbers to cellphones from some of our employees here, so that's been good. I've also had to call in for a couple of problems and they have fixed them after multiple phone calls and a lot of effort on our part.

    2 people found this review helpful
    Verified Reviewer
    Original review: Jan. 18, 2017

    We switched from the United Telephone regular business to Jive. We're a service company so people call us for service and then we call them to set appointments. We’ve enjoyed the system so far. We're able to answer more calls than before as far as we don't have to pay for so many lines coming in, which is the biggest benefit to us. Everybody we worked with at Jive was friendly and I even get the same guy on Saturdays when I've had to call and he's always really great.

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    Verified Reviewer
    Original review: Jan. 18, 2017

    I like that Jive is very clear and there are certain features we have now that we didn't have before with AT&T. Jive has a much better caller ID. We don't have to press 1 to dial out. We don't have to put the phones on service since that's an automatic thing that happens right at 5:00. That was a seemingly small thing but ended up being a very big deal. However, their headset is not meant for work use since it's not durable, but every time I've had an issue, Jive's been really responsive.

    This last time, it was out of warranty, and I talked to a manager regarding the issues that we'd been having, and he was really helpful and gave me another number to call as far as what more could be done. They were really courteous and helpful. In six months they're gonna release two new headset models that are meant for office and high frequency use, but until then I really enjoy having the headset. Also, anytime the internet goes down our phone systems go down, but luckily that doesn't happen too often.

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    Verified Reviewer
    Original review: Jan. 17, 2017

    We had leased space from Regus who does international office leasing and they have their own system. We needed our own system when we set up our own office and the VoIP sounded like a good way to go. We belong to an attorney listserv and sometimes people ask questions like, "Hey, who do use or who do you recommend." Jive came up and somebody else had used them and were recommended by another law firm.

    I've been using Jive for four years now and they're a good company. The customer service is excellent. Everybody's been really helpful, answers questions really well, and prompt with service. The biggest feature that I like is being able to set the hours on when we can receive phone calls. If I don't want the phone to ring on weekends or after 5:30, everything goes to voicemail which is really nice. I can also change the music or my greeting. The only complaint that I have is that if I have to reset my phone sometimes, like this morning, I went to transfer a call to my husband's desk and it didn't go through. Since it's an internet-based system, it may have something to do with that.

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    Verified Reviewer
    Original review: Jan. 16, 2017

    I was looking for a better phone line system for our existing office. When it was mentioned for us to try Jive, we looked into what they had to offer. We already had internet service so that was a good fit for the needs of what we were looking for. We didn’t have phones and Jive sold us some which worked fine. The chats have been pretty helpful too. I can get online and get responses from them. However, there is some voice choppiness every now and then but I’m not sure if that’s our internet service or what the case is. Also, if the portal was a little bit more mobile, that might be something that would be really handy, if they could arrange where you call on to a number and forward it to a different number or system rather than having to get online to the portal. Other than that, the system does what it’s supposed to do and it’s been a good experience so far.

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    Verified Reviewer
    Original review: Jan. 16, 2017

    Jive's support is okay and technically they are good, but many times their system goes down. We are running a business throughout the world and we experience issues in other parts of the world. If someone from India is trying to call me, we are facing some challenge there. The same goes to my Virginia office. All the time we follow up with people and I can assure that there are many tickets going in and out with Jive. I would not recommend anybody to use Jive because it seems that they are just starting and they may need some time to fix things up.

    2 people found this review helpful
    Verified Reviewer
    Original review: Jan. 15, 2017

    The person who installed my phone service referred me to Jive Communication. Compared to AT&T, which we used before, Jive’s great. We use the basic phone and voicemail although there are other options too. The reps are very friendly, courteous, and they talk a lot. Communication is mostly through email and if I tell them to call me, they do go out of their way to do so. Every time I had a problem, they resolved it. Everything is good.

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    Verified Reviewer
    Original review: Jan. 15, 2017

    When I was getting in the system I almost shut down the whole communication for the company. As I came across things, I was like, “Oh, that still says Doug. Need to change that.” So, I go log in, and changed the email to me first without changing my account to super admin, and so when I deleted Doug, then we had no super admin. We had no way to get back in it. We had no phones for a couple of hours. I called them and talked to was Javier. He stayed on and helped me get everything set back up until my phone had a dial tone the next day. It was a mess. But Javier was great.

    It’s been smooth sailing since then. I just don’t get in and mess with stuff too much. But I have one issue with my headset or my desktop phone. I set the guy I call all the time at our loan service unit to speed dial. And it’ll be fine, however, when the phone system updates I came in the next day, and lo and behold, the button doesn’t work again. But still, I'd recommend Jive. Their people have been fine. Jive's billing rep, Silvana, is awesome. I asked her for a form that we needed and I got it from her this morning.

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    2 people found this review helpful
    Verified Reviewer
    Original review: Jan. 14, 2017

    I use the Jive system for general calls. The support has been good and there has been no down time. Among its features, I use the dashboard the most.

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    Verified Reviewer
    Original review: Jan. 13, 2017

    Our company had Jive Communication hooked up and was using it when I first started about a year ago. We've got one main number people call into and then we transfer the call to extensions, which goes to their cell phones. Jive's staff have been great. I can call them instead of trying to figure out the portal and get an extension added. They create a ticket number for me, transfer me to a representative and they take care of everything. They do it for me which is awesome. They’re really a good company.

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    Verified Reviewer
    Original review: Jan. 13, 2017

    We had some issues with the setup of the Jive system because of our internet provider and Jive's response was very good. We had to make sure that the router was compatible so a Jive team member came on-site within a very short period of time then worked and programmed the routers, and worked with Comcast to fix it. So, we appreciate Jive. After that, the quality has been better.

    We like Jive's simple conferencing system and also the ability to program anything with the tree on how the phone calls go, like which phones will ring first or simultaneously and the ability to change the results fast. This allows a receptionist to answer a phone even if another receptionist is gone. The forwarding of the phone calls to cell phones is a useful feature, too. And we like that the phones are plug-and-play and the voice over internet protocol. Their eFax works great, too. The eFax is worthless with other companies but Jive includes that in the price of a subscription. The uptime is also very good. We had some downtime but everything we investigated seemed like the internet provider was the culprit.

    I’ve worked with companies that had other phone providers and the experience was poorer, including surprises and errors in billing that we have not experienced with Jive. The prices of all of them are more expensive. Some of my friends with small businesses work greatly with some other companies but these are not available everywhere. Jive is less expensive but we still get all these features they have that make everything a lot smoother. I would recommend Jive over anybody.

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    Verified Reviewer
    Original review: Jan. 12, 2017

    Jive's VOIP system is way better than the traditional landline we used before. They helped set up the phone system, and we were able to install the phones anywhere we want without the phone jack. We use the system for inbound and outbound calls. We have the auto-attendant, the faxing to email feature, and also the voicemail to email which wasn't included in our landline service before. That's a cool feature.

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    Verified Reviewer
    Original review: Jan. 11, 2017

    I'm using Jive's web software which is a beta product. It's been good except for the occasional glitch. Their customer service is great as they have very good support. However, there are more glitches than I would like. Two of our clients who are on Jive had their phones reboot every day at 5 p.m. for a couple of weeks. These clients would say that their phones would work before and after, but at five o'clock, if they're on the phone, they lose the phone call. Jive ultimately came up with a resolution for it, but there are these technical glitches that are a nuisance.

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    Verified Reviewer
    Original review: Jan. 11, 2017

    A broker brought Jive to me and we've been using their services for six months. It's superior to the service we had before. It's easier to use and modify. We're a country club and we use Jive for both inbound and outbound calls. Interactions with their customer service reps were pretty good, but there were a couple of problems that they could not solve. They weren't astronomically large, though. They have difficulty with the ancillary device on our phone. Our phone esoterically meets the Polycom and we have an additional Polycom add-on that allows us to have all the main reception desk to show more of the available phones on the screen, but they could never get that to populate. It's inconvenient.

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    Verified Reviewer
    Original review: Jan. 10, 2017

    We're in recruiting and we use the phones quite often. Jive is much better than what I've used before. They've been helpful in setting up almost like a flow chart of calls and how it would operate within the organization. The reception is clear and the phones are technologically advance. I use their conference calling, the transferring and the programming. They've been a big help when we wanted to program the phones to go to a specific person to answer the phones during specified hours and then it converts back automatically so, there's no manual part of it.

    Jive is voice-over IP so, it depends upon the computer system but it has worked very effectively and we haven't been down. It's been a very good system for us and easy to manage. Anytime I've had communication I either call or send them an email which are both extremely helpful. If there's something I don't understand, they quickly pick up the phone, call me directly and walk me through the situation or take care of the situation from their home office. I like Jive 100%.

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    Verified Reviewer
    Original review: Jan. 10, 2017

    We use our Jive communication system for taking calls and faxing as well. I would recommend it.

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    Jive Communications expert review by Ellen Muraskin

    Jive Communications offers VoIP-based phone systems to businesses and institutions worldwide through its cloud-based platform. The company has partnerships with global leaders in the telecommunications services and hardware industry, including Panasonic, ADTRAN, Level 3 Communications, Cisco, Microsoft, Juniper Networks, Polycom, Verizon Business and Ingram Micro.

    • Web portal: Customers can run their entire phone system online through a dedicated web portal.

    • Easy installation: Jive Communications' phones are shipped ready to install and require no hardware setup.

    • Software integration: The company offers standard and custom integration with customers' existing CRM, ERP and other software systems.

    • Use any browser: Jive Web gives access to calling features, contact availability (presence), texting and system changes from any browser.

    • Customer support: Jive Communications provides 24/7 support through its U.S.-based support technicians, network engineers and customer service agents.

    • Best for: Small to medium sized businesses, large corporations, institutions and non-profit organizations.

    Profile picture of Ellen Muraskin
    Ellen Muraskin

    VoIP Contributing Editor

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    Ellen Muraskin has been writing about telecom and IT since 1993 when she joined the marketing department of Dialogic. In 1996 she joined the editorial staff of CMP’s Computer Telephony Magazine, rising to Executive Editor before joining Ziff Davis Media to launch the VoIP topic center of their eweek.com site. She served as senior copywriter for IT infrastructure company Raritan and has written and edited for several publications.

    Jive Communications Company Information

    Company Name:
    Jive Communications
    Company Type:
    Private
    Year Founded:
    2006
    Address:
    1275 West 1600 North, Suite 100
    City:
    Orem
    State/Province:
    UT
    Postal Code:
    84057
    Country:
    United States
    Fax:
    (866) 372-5429
    Website:
    jive.com

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