iPayment

TD Ameritrade is an online trading platform that gives preferential treatment to iPay transfers. While regular ACH transfers take 3 days to clear and make it to available balance, Ameritrade allows payments made through iPay to be considered as cash immediately. Unfortunately, iPay is run by people who are either incompetent beyond belief or outright criminals.

Horrible company. The merchant payment processing company "iPayment" are complete crooks and scam artists. I cancelled my account with them over 2 years ago because they would always try to charge me hidden annual and monthly fees even though my account was supposed to be 100% free other than the 1.5% per swipe fee they were charging me. I would constantly have to call customer service and tell them I wasn't supposed to have any annual or monthly fees. Calling customer service was always a long wait then when they finally issue the refund it would take 4 weeks to get my money back.

Please read the review by Sharnele of Houston, Texas. The identical thing is currently happening to me. Risk Manager, Jeff ** terminated me verbally on the evening of September 7, 2018. I requested that the Termination be put in writing and sent to me ASAP. To date I have received nothing from them. Meanwhile my salesman Brian is stating I am not terminated but yet I cannot process $5500.00 Invoices for one customer.

I've recently signed up with iPayment to process my mobile transactions. They quickly signed me on and allowed me to process payments. They then placed my account under review resulting in the funds that I processed to be placed on hold for an undisclosed timeframe for review. Under false pretense might I add. With the only response being that they have the right to hold or deduct funds at any time per the signed onboarding agreement (which I still have yet to find). They also redacted the funds they deposited into our accounts on top of the funds they're holding (which were transferred to an account with numbers that were not my own.) I've only been with them for a week and I'm out of nearly 7,000 dollars.

Beware - I've been with this company for many years. I signed up another account/location with them but when I terminated that account in writing they neglected to terminate it. For over 1 year they continued to charge me over $60 a month for an account with $0 in sales because they said they never received my email. When I resent the email they said it was my responsibility to make sure they successfully terminated my account and was not willing to credit me the additional charges or provide a refund. Even though I've been a loyal customer for years and have another account with them. I will switch providers today. Horrible customer service and I'm sure they did get my notice but purposely failed to terminate my account. If I didn't have their other account - I probably would have noticed the charges sooner - but I thought the charges were all valid.

I signed up with this credit card company through Flagship Merchant services who use iPayment as the processor. From the very first week iPayment risk management places a hold on my money. I explained I'm a used car dealership and yes people purchase vehicles with their debit/credit cards. I can see if I sell hotdogs on the corner and then they see a $3000 charge. The lady at the risk management placed a hold on the funds that was suppose to be deposited into my account for one week. She didn't even afford me a phone call saying that she was still reviewing the charge, I had to call in just to hear her say that I needed to call my customer in to issue a refund to her card and to look for another merchant processor. She was very rude and had no remorse in her statement. It’s already hard on us small businesses and then we have to deal with people like her. STAY AWAY from IPAYMENT.

I set up an account with iPayment for my business, which provides contracting services to residential and commercial properties so we could start accepting credit card payments. I ran my first transaction, which just under $9K - not uncommon in the contracting world. The processing went through on a Tuesday - no issues. On Thursday night I received a call that my payment was being reviewed. I received the call about 10 minutes before their offices closed, so I had to wait to call back until Friday, which I did. On Friday they asked for a copy of my invoice and the contact information for the cardholder to validate the charges - I provided both on the spot. I followed up again Monday since no one had called me back. I was told they had reviewed my account and were willing to release half the funds, but were going to hold on to the other half of the funds until the job was complete.

I used IPayment on my website for several months. I had several chargebacks from various people using stolen credit cards. IPayment does nothing to protect the customer when a charge is in dispute. They have basically refunded all the funds that were paid to me even when I submitted the documentation proving signed delivery by UPS. They sent all payments back to the credit card companies from the owners of the stolen credit cards. They now never respond to my calls about the money that they owe me. This company basically has over $6,000.00 of my money that they are holding and not refunding. The bottom line is no protection for the paying customer who uses them and as a customer you do not matter only if they make money off your transactions.

I was told I could process credit cards using my accounting system. After finding out I can't, I have tried to cancel my account. I was told to fill out the cancellation form which will be emailed to me within 24 hours. It has been 4 days and I have not received the cancellation form, nor can I get anyone to return my telephone calls or emails. I would not recommend this company to any business owners! Still trying to cancel my account.

iPayment Inc debited our account for over one thousand dollars due to a fraud investigation asked for by an overseas client who had paid a reservation for an accommodation. On the customer’s request we returned the full amount less minor charges to an account in England through Bank of America. The funds were confirmed received on 5 July 2017 and after that date iPayment Inc deducted the full amount of this payment from our bank account and we assume they credited to the customer who now has received the funds twice. We forwarded by email all related documents showing their error. But today they simply disapproved the refund for lack of documentation, which does not make any sense.