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Overall Satisfaction Rating
4.18/5
  • 5 stars
    192
  • 4 stars
    13
  • 3 stars
    3
  • 2 stars
    3
  • 1 stars
    46
Based on 257 ratings
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iPayment

ConsumerAffairs Accredited Brand

For over 20 years, iPayment has been a leader in the payment processing industry. Customer satisfaction is a high priority as we offer credit card processing solutions to merchants across the United States. We build customer relationships on trust and respect by anticipating needs and delivering innovative solutions.

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iPayment Reviews

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Rated with 1 star
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Verified Reviewer
Original review: April 5, 2019

TD Ameritrade is an online trading platform that gives preferential treatment to iPay transfers. While regular ACH transfers take 3 days to clear and make it to available balance, Ameritrade allows payments made through iPay to be considered as cash immediately. Unfortunately, iPay is run by people who are either incompetent beyond belief or outright criminals.

I made a transfer of $9500 from my bank account to my iPay account in order to then make the transfer into my Ameritrade account and have it register immediately. I sent the money at 9:08 AM. I called Ameritrade to confirm receipt of the funds. They did not get them. I then went through a very long process to reach out to iPay. I dealt with technicians throughout the day and ultimately was transferred to their corporate offices. After speaking at length with the people in their corporate offices, I was told that the transaction would not go through and that my money would be frozen along with my iPay account for three Business Days.

They claimed that their Artificial intelligence system flagged the 9500 and automatically blocked the transfer. I called them all day Thursday and again all day Friday to try to get someone who could give me a copy of the agreement they claim I signed where I agreed to them being allowed to hold on to my money for three days. Nobody could supply me a copy of this document. Furthermore, nobody could even give me a receipt of the transaction that I had made. More importantly, each time I called the Corporate office, they claim that there is nobody "higher" that I can speak with. It is clear that Steve Streit runs a criminal enterprise that preys on the poor and financially disenfranchised.

If you think of using iPay as a way to avoid paying Bank wire fees, PLEASE rethink it. While paying $25 to send a wire may seem to be money thrown away, when you compare that to the misery of being at the mercy of iPAY, Greendot Bank and have your money in limbo for over a week, it is absolutely NOT worth it. Go to your bank, wait on line and send the money via Wire transfer, at least that way, you can be relatively certain that the money will get where you need it to go in the time frame you need it sent.

If you think you will somehow be saving money and time by dealing with iPay, PLEASE think again. The money I sent through iPay did not get to Ameritrade yesterday, which cost me lost opportunity. I spent two days reaching out to them which made me waste the time and added aggravation to my day. To add insult to injury, there is now $9500 that I simply do not have access to, that I would have if I did not use iPay.

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Rated with 1 star
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Verified Reviewer
Original review: Jan. 9, 2019

Horrible company. The merchant payment processing company "iPayment" are complete crooks and scam artists. I cancelled my account with them over 2 years ago because they would always try to charge me hidden annual and monthly fees even though my account was supposed to be 100% free other than the 1.5% per swipe fee they were charging me. I would constantly have to call customer service and tell them I wasn't supposed to have any annual or monthly fees. Calling customer service was always a long wait then when they finally issue the refund it would take 4 weeks to get my money back.

Finally I had enough and cancelled all services with them and switched to Chase Merchant Services in 2017 but the fees from iPayment didn't stop. In January 2018 they charged me a $179 annual fee even though my account was cancelled. I had to inconvenience myself and call them again to get refunded which took about 4 weeks again. Then just again today in Jan 2019 another $179 annual fee from iPayment shows up again even though I cancelled my account with them over 2 years ago! This time I called my bank and reported the charge as fraudulent which it is. Please avoid doing any business with this company and "iPayment". They are crooks and scam artists and will try to steal your money every chance they get. Avoid this nightmare.

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iPayment response

Factual basis uncertain

4 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Sept. 20, 2018

Please read the review by Sharnele of Houston, Texas. The identical thing is currently happening to me. Risk Manager, Jeff ** terminated me verbally on the evening of September 7, 2018. I requested that the Termination be put in writing and sent to me ASAP. To date I have received nothing from them. Meanwhile my salesman Brian is stating I am not terminated but yet I cannot process $5500.00 Invoices for one customer.

iPayment said they were releasing my first Batch at 12.01 AM on September 7th, this was information personally given to me on September 6th at 9:35 AM by their Customer Rep at Expinet. At 3:07 PM on September 6th, 2018 I received an email from Nick ** stating my Batch has been suspending. Then requesting only Business Financial Information but Personal as well. Today is September 19th, 2018 and I am still in limbo. I agree action needs to be taken. I can be reached at **. By the way are you aware that iPayment has been sold to Paysafe Group who are located in the United Kingdom. I believe an overseas call in the very near future.

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Rated with 1 star
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Verified Reviewer
Original review: Aug. 14, 2018

I've recently signed up with iPayment to process my mobile transactions. They quickly signed me on and allowed me to process payments. They then placed my account under review resulting in the funds that I processed to be placed on hold for an undisclosed timeframe for review. Under false pretense might I add. With the only response being that they have the right to hold or deduct funds at any time per the signed onboarding agreement (which I still have yet to find). They also redacted the funds they deposited into our accounts on top of the funds they're holding (which were transferred to an account with numbers that were not my own.) I've only been with them for a week and I'm out of nearly 7,000 dollars.

The reps in Risk are extremely evasive and rude. (I've dealt with 5) I contacted my initial activation specialist who works out of Boston (who's a Godsend). He has been contacting them endlessly for the past 2 days as of 8/8/18 and they too have been giving him the runaround. Internal case swapping, no callbacks, suddenly out of office, false claims of not receiving emailed documentation, and lies of office times. This scam must be exposed. Small businesses are suffering! Update to the madness as of 8/14... Our account was terminated at the drop of a dime by an agent's personal discretion! I sincerely believe that this is a fraudulent company and "risk management" is nothing more than a rob Peter to pay Paul scam! If you would like to join in petitioning for a class action lawsuit against this scumbag company.

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4 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Aug. 8, 2018

Beware - I've been with this company for many years. I signed up another account/location with them but when I terminated that account in writing they neglected to terminate it. For over 1 year they continued to charge me over $60 a month for an account with $0 in sales because they said they never received my email. When I resent the email they said it was my responsibility to make sure they successfully terminated my account and was not willing to credit me the additional charges or provide a refund. Even though I've been a loyal customer for years and have another account with them. I will switch providers today. Horrible customer service and I'm sure they did get my notice but purposely failed to terminate my account. If I didn't have their other account - I probably would have noticed the charges sooner - but I thought the charges were all valid.

3 people found this review helpful
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Rated with 1 star
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Verified Reviewer
Original review: May 16, 2018

I signed up with this credit card company through Flagship Merchant services who use iPayment as the processor. From the very first week iPayment risk management places a hold on my money. I explained I'm a used car dealership and yes people purchase vehicles with their debit/credit cards. I can see if I sell hotdogs on the corner and then they see a $3000 charge. The lady at the risk management placed a hold on the funds that was suppose to be deposited into my account for one week. She didn't even afford me a phone call saying that she was still reviewing the charge, I had to call in just to hear her say that I needed to call my customer in to issue a refund to her card and to look for another merchant processor. She was very rude and had no remorse in her statement. It’s already hard on us small businesses and then we have to deal with people like her. STAY AWAY from IPAYMENT.

3 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: March 27, 2018

I set up an account with iPayment for my business, which provides contracting services to residential and commercial properties so we could start accepting credit card payments. I ran my first transaction, which just under $9K - not uncommon in the contracting world. The processing went through on a Tuesday - no issues. On Thursday night I received a call that my payment was being reviewed. I received the call about 10 minutes before their offices closed, so I had to wait to call back until Friday, which I did. On Friday they asked for a copy of my invoice and the contact information for the cardholder to validate the charges - I provided both on the spot. I followed up again Monday since no one had called me back. I was told they had reviewed my account and were willing to release half the funds, but were going to hold on to the other half of the funds until the job was complete.

They asked me for 3 months of my personal bank statements. They told me since they were not a real bank, they borrowed money to pay for their charges, and could withhold funds or refuse to process payments at any time. I had to refund my customer and ask them to either pay in cash or wait until I had a new processor in place. While the customer service rep I spoke with was very friendly, I am wholly unimpressed with their business practices. Don't let the low rates fool you - these guys are not a good business partner. They have no problem holding onto the money you earned for an unlimited amount of time without any justification for doing so. I would run the other way if I were you.

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8 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Feb. 13, 2018

I used IPayment on my website for several months. I had several chargebacks from various people using stolen credit cards. IPayment does nothing to protect the customer when a charge is in dispute. They have basically refunded all the funds that were paid to me even when I submitted the documentation proving signed delivery by UPS. They sent all payments back to the credit card companies from the owners of the stolen credit cards. They now never respond to my calls about the money that they owe me. This company basically has over $6,000.00 of my money that they are holding and not refunding. The bottom line is no protection for the paying customer who uses them and as a customer you do not matter only if they make money off your transactions.

4 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Jan. 31, 2018

I was told I could process credit cards using my accounting system. After finding out I can't, I have tried to cancel my account. I was told to fill out the cancellation form which will be emailed to me within 24 hours. It has been 4 days and I have not received the cancellation form, nor can I get anyone to return my telephone calls or emails. I would not recommend this company to any business owners! Still trying to cancel my account.

4 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Aug. 5, 2017

iPayment Inc debited our account for over one thousand dollars due to a fraud investigation asked for by an overseas client who had paid a reservation for an accommodation. On the customer’s request we returned the full amount less minor charges to an account in England through Bank of America. The funds were confirmed received on 5 July 2017 and after that date iPayment Inc deducted the full amount of this payment from our bank account and we assume they credited to the customer who now has received the funds twice. We forwarded by email all related documents showing their error. But today they simply disapproved the refund for lack of documentation, which does not make any sense.

Since the report of fraud, which cannot be explained in any case, was made after receiving the money in full and in cash we only can believe that the client does this type of operations as a business to extract funds from merchants accounts. He immediately reported the card stolen or lost after receiving the funds back. The question is why iPayment Inc and flagship did not request the confirmation of payment before deducting funds arbitrarily from our account one day after the cash funds were received by the client. Now that we have proven beyond a shadow of a doubt that the funds taken from our account were removed erroneously not to say stolen by the company, it is inconceivable to receive a note from flagship and or iPayment Inc that they would not return our funds. What can we call this.

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5 people found this review helpful
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iPayment, Inc. expert review by Beverly Harzog

iPayment, Inc. provides payment processing solutions for small and medium-sized businesses (SMB). The company has been around for over 17 years and serves 150,000 SMB customers.

  • Payment versatility: This company provides terminals that accept EMV and NFC contactless payments. They also have the ability to turn an Apple or Android mobile phone into a mobile point of sale and specialize in pay-at-pump solutions for gas stations.

  • Cash advances: Get instant cash advances with low interest rates to support a new business. Merchants can qualify for up to $250,000 in funding.

  • Valuable online reporting: Thanks to their iAccess online tool, which is basically a customer engagement portal, merchants can get real-time data about every transaction for their company. It’s even possible to compare your business performance to your competitors’ data.

  • Gift and loyalty cards: Choose from predesigned packages that let clients prepay for goods and services more securely than with paper certificates.

  • iPayment MobilePay Merchant Portal: Small and mid-size businesses can use this feature to analyze and track purchases. It automatically keeps data up-to-date across all devices.

  • Best for: Small- and medium-sized businesses, including brick-and-mortar retailers, restaurants, gas stations and online merchants.

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Beverly Harzog Credit Cards Contributing Editor

Beverly Harzog is a nationally-recognized credit card expert, consumer advocate and author. She’s appeared on Fox News, CNN Newsource, NBC New York and more. Her advice has been featured in The Wall Street Journal, USA Today, Money Magazine, CNNMoney.com, The New York Times, Kiplinger, Real Simple, Time.com, Family Circle and much more.

iPayment Company Information

Social media:
Company Name:
iPayment, Inc.
City:
Westlake Village
State/Province:
CA
Country:
United States
Website:
www.ipaymentinc.com
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