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Overall Satisfaction Rating
4.20/5
  • 5 stars
    192
  • 4 stars
    13
  • 3 stars
    3
  • 2 stars
    3
  • 1 stars
    44
Based on 255 reviews that contain star ratings
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iPayment

ConsumerAffairs Accredited Brand

For over 20 years, iPayment has been a leader in the payment processing industry. Customer satisfaction is a high priority as we offer credit card processing solutions to merchants across the United States. We build customer relationships on trust and respect by anticipating needs and delivering innovative solutions.

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272 iPayment Consumer Reviews and Complaints

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Rated with 1 star
Verified Reviewer
Original review: Sept. 20, 2018

Please read the review by Sharnele of Houston, Texas. The identical thing is currently happening to me. Risk Manager, Jeff ** terminated me verbally on the evening of September 7, 2018. I requested that the Termination be put in writing and sent to me ASAP. To date I have received nothing from them. Meanwhile my salesman Brian is stating I am not terminated but yet I cannot process $5500.00 Invoices for one customer.

iPayment said they were releasing my first Batch at 12.01 AM on September 7th, this was information personally given to me on September 6th at 9:35 AM by their Customer Rep at Expinet. At 3:07 PM on September 6th, 2018 I received an email from Nick ** stating my Batch has been suspending. Then requesting only Business Financial Information but Personal as well. Today is September 19th, 2018 and I am still in limbo. I agree action needs to be taken. I can be reached at **. By the way are you aware that iPayment has been sold to Paysafe Group who are located in the United Kingdom. I believe an overseas call in the very near future.

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Rated with 1 star
profile pic of the author
Verified Reviewer
Original review: Aug. 14, 2018

I've recently signed up with iPayment to process my mobile transactions. They quickly signed me on and allowed me to process payments. They then placed my account under review resulting in the funds that I processed to be placed on hold for an undisclosed timeframe for review. Under false pretense might I add. With the only response being that they have the right to hold or deduct funds at any time per the signed onboarding agreement (which I still have yet to find). They also redacted the funds they deposited into our accounts on top of the funds they're holding (which were transferred to an account with numbers that were not my own.) I've only been with them for a week and I'm out of nearly 7,000 dollars.

The reps in Risk are extremely evasive and rude. (I've dealt with 5) I contacted my initial activation specialist who works out of Boston (who's a Godsend). He has been contacting them endlessly for the past 2 days as of 8/8/18 and they too have been giving him the runaround. Internal case swapping, no callbacks, suddenly out of office, false claims of not receiving emailed documentation, and lies of office times. This scam must be exposed. Small businesses are suffering! Update to the madness as of 8/14... Our account was terminated at the drop of a dime by an agent's personal discretion! I sincerely believe that this is a fraudulent company and "risk management" is nothing more than a rob Peter to pay Paul scam! If you would like to join in petitioning for a class action lawsuit against this scumbag company.

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Rated with 1 star
Verified Reviewer
Original review: Aug. 8, 2018

Beware - I've been with this company for many years. I signed up another account/location with them but when I terminated that account in writing they neglected to terminate it. For over 1 year they continued to charge me over $60 a month for an account with $0 in sales because they said they never received my email. When I resent the email they said it was my responsibility to make sure they successfully terminated my account and was not willing to credit me the additional charges or provide a refund. Even though I've been a loyal customer for years and have another account with them. I will switch providers today. Horrible customer service and I'm sure they did get my notice but purposely failed to terminate my account. If I didn't have their other account - I probably would have noticed the charges sooner - but I thought the charges were all valid.

3 people found this review helpful
Rated with 1 star
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Verified Reviewer
Original review: May 16, 2018

I signed up with this credit card company through Flagship Merchant services who use iPayment as the processor. From the very first week iPayment risk management places a hold on my money. I explained I'm a used car dealership and yes people purchase vehicles with their debit/credit cards. I can see if I sell hotdogs on the corner and then they see a $3000 charge. The lady at the risk management placed a hold on the funds that was suppose to be deposited into my account for one week. She didn't even afford me a phone call saying that she was still reviewing the charge, I had to call in just to hear her say that I needed to call my customer in to issue a refund to her card and to look for another merchant processor. She was very rude and had no remorse in her statement. It’s already hard on us small businesses and then we have to deal with people like her. STAY AWAY from IPAYMENT.

3 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: March 27, 2018

I set up an account with iPayment for my business, which provides contracting services to residential and commercial properties so we could start accepting credit card payments. I ran my first transaction, which just under $9K - not uncommon in the contracting world. The processing went through on a Tuesday - no issues. On Thursday night I received a call that my payment was being reviewed. I received the call about 10 minutes before their offices closed, so I had to wait to call back until Friday, which I did. On Friday they asked for a copy of my invoice and the contact information for the cardholder to validate the charges - I provided both on the spot. I followed up again Monday since no one had called me back. I was told they had reviewed my account and were willing to release half the funds, but were going to hold on to the other half of the funds until the job was complete.

They asked me for 3 months of my personal bank statements. They told me since they were not a real bank, they borrowed money to pay for their charges, and could withhold funds or refuse to process payments at any time. I had to refund my customer and ask them to either pay in cash or wait until I had a new processor in place. While the customer service rep I spoke with was very friendly, I am wholly unimpressed with their business practices. Don't let the low rates fool you - these guys are not a good business partner. They have no problem holding onto the money you earned for an unlimited amount of time without any justification for doing so. I would run the other way if I were you.

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6 people found this review helpful
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Rated with 1 star
Verified Reviewer
Original review: Feb. 13, 2018

I used IPayment on my website for several months. I had several chargebacks from various people using stolen credit cards. IPayment does nothing to protect the customer when a charge is in dispute. They have basically refunded all the funds that were paid to me even when I submitted the documentation proving signed delivery by UPS. They sent all payments back to the credit card companies from the owners of the stolen credit cards. They now never respond to my calls about the money that they owe me. This company basically has over $6,000.00 of my money that they are holding and not refunding. The bottom line is no protection for the paying customer who uses them and as a customer you do not matter only if they make money off your transactions.

4 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Jan. 31, 2018

I was told I could process credit cards using my accounting system. After finding out I can't, I have tried to cancel my account. I was told to fill out the cancellation form which will be emailed to me within 24 hours. It has been 4 days and I have not received the cancellation form, nor can I get anyone to return my telephone calls or emails. I would not recommend this company to any business owners! Still trying to cancel my account.

4 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Aug. 5, 2017

iPayment Inc debited our account for over one thousand dollars due to a fraud investigation asked for by an overseas client who had paid a reservation for an accommodation. On the customer’s request we returned the full amount less minor charges to an account in England through Bank of America. The funds were confirmed received on 5 July 2017 and after that date iPayment Inc deducted the full amount of this payment from our bank account and we assume they credited to the customer who now has received the funds twice. We forwarded by email all related documents showing their error. But today they simply disapproved the refund for lack of documentation, which does not make any sense.

Since the report of fraud, which cannot be explained in any case, was made after receiving the money in full and in cash we only can believe that the client does this type of operations as a business to extract funds from merchants accounts. He immediately reported the card stolen or lost after receiving the funds back. The question is why iPayment Inc and flagship did not request the confirmation of payment before deducting funds arbitrarily from our account one day after the cash funds were received by the client. Now that we have proven beyond a shadow of a doubt that the funds taken from our account were removed erroneously not to say stolen by the company, it is inconceivable to receive a note from flagship and or iPayment Inc that they would not return our funds. What can we call this.

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5 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: April 12, 2017

I had a meeting with Stephen ** about the new system. He signed me up for a month to month program, making the corrections on the form. He explain he had the authority to make changes to the information. The agreement would state that the processing and equipment was on a month to month basis. After reviewing the information more clearly, I noticed many discrepancies in his information. I contacted him and told him to tear up the contract because much of what he said did not match information. He told me he would contact his supervisor.

Five days later the equipment showed up at the business. I refuse the package. When the company contacted me to verify the equipment had arrived, I explained the situation. Then I received information from First Data. While talking to them, I find out that Stephen did not have the authority to made the changes and they will not honor his changes. They would leave the account open, even though, I do not have the equipment. I sent First Data a copy of his changes and, now, waiting for a response. At this time my account has had many charges. Stay away from this company!

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6 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Feb. 13, 2017

Stay away from iPayment and Flagship Merchant. They promise you the lowest rates for processing but in reality you will pay close to 3%. The iPayment business is a joke. They put your account on hold for any transaction above the pre-approval and then you get a rude customer service asking you all the personal information about your customers and invoices. Even after that they do not respond. I am leaving this service and warn others to stay away. It is the most incompetent and unprofessional company I have dealt with in 30 years. It's a surprise that they survived this long.

12 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Oct. 22, 2016

Everything started out well. We made it through our first day of processing! The next day we receive a vague email to provide the name, telephone number and other details for our transactions and that our money would be held for up to 180 days, 6months. I have no problem providing verification that the transactions are legitimate. However, demanding us to give them our customers private contact information without their consent is unacceptable. Ipayment is not their bank nor the business in which they have trusted their contact info with.

So, my question is - once iPayment - calls our customers to ask about their charge, what will they say? Will they be professional? Are they going to alarm our customers? Will we lose business? How often will I payment call this customer? Is it legal for us to share contact info with ipayment without the customers knowledge or permission?

The representative I spoke with was very annoyed by any questions and made the situation feel like a threat. I then researched the company under "ipayment holds funds" and apparently people have lost thousands of dollars because of this weird, undisclosed procedure. I am glad this happened on the first day and that it didn't take for us to lose thousands to realize ipayments, flagship (3rd party sales), and affiliated company creditcardpayments.com are the worst in business.

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iPayment response

The decision regarding the holding of the funds for this merchant is made by the Loss Prevention/Security Team of iPayment. Flagship's role in the sales process with this merchant is to explain the rates and fees associated with credit card processing and the equipment used for said credit card processing. We then assist the merchant through the application, underwriting and boarding process of their merchant application and merchant account install. At that point, they have a merchant account with iPayment and all debiting and crediting and holding of funds are handled and determined by iPayment and we have no control over such decisions. I am sorry for the inconvenience cause by this random transaction verification. iPayment typically calls the merchant in a professional manner to verify the transaction. This is very common in the payments industry and the merchants customers shouldn't be alarmed by the verification process. If you have any further questions iPayment's risk department will be happy to assist you further.

12 people found this review helpful
Factual basis uncertain
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Verified Reviewer
Original review: Sept. 22, 2016

Reviews on this page is a scam. I worked with multiple merchant services people. Of course they all suck except Payline data. We had to cancel with them due to technical issues but they take care of you. People that work at iPayment's seem to be all immigrants without degrees. Nothing against immigrants. I am one. But it seems they hire them for the low wages and poor customer service. Good thing they were only able to scam me for 400 bucks. Could have been worse. Ghetto ass reps speaking Ebonics. Stay away they lie to you to the max. Talk to 5 different people in different departments. All knuckleheads. From their risk department Matt l to their sales rep Rachel. They will dodge your calls. Even the manager lady was unprofessional and hung up on me after they stole my money. ** iPayment - worst of the worst.

5 people found this review helpful
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: April 11, 2016

Great experience. Fast setting it up. Vincent was a pleasure to work with.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: March 29, 2016

Best ever. He was very patient and kind. Help me with my problems right away. Terrific communicational skills.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: March 28, 2016

Vincent was very helpful making changes to my subaccount for a change in employees and also connected with a different dept. to get a seasonal closure form sent to me so I didn't have to call another number or be on hold for a long time. Very helpful and patient. Recommend highly for customer service!

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Rated with 1 star
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Verified Reviewer
Original review: March 12, 2016

I already contacted the BBB. They kept taking big sums of money out of my account. They told me no hidden fees. They told me it was 1.6% of the charges I made. He made it sound too good to be true. Well every month they took $55 out of my account. Some of my clients pay in cash, so I wasn't using the app all the time. It did not make sense as to why they were taking $55 out. I then did research and to my horror they do this to a lot of people. Your contract is for 3 years and if you cancel within the first year it is $350, that is too much! He never told me that over the phone. I read dozens of reviewers saying the same thing. I then tried calling them to cancel, I knew I needed to cut ties from them fast. They ignored all my calls and emails. I left voice mails and everything. Totally ignored! So I closed my bank account.

Finally they contacted me because they were no able to get money from me. They told me my contract was canceled but demanded money from me and I told them no. I then told them I wanted to see my contract and they wouldn't show it to me!!! They sent me to CrediSolve, a collections agency that they do business with. I am trying to dispute these charges but I doubt I'll get anywhere. It's best to cut your losses and move on. So I warn you, do not do business with them. You will regret it! I am not even convinced that these reviews on here are real.

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23 people found this review helpful
Rated with 5 stars
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Verified Reviewer Verified Buyer
Original review: March 10, 2016

Good evening, first just let me thank you for me being approved. Thank Vincent for explaining how the process works and being very detailed of helping me open my account. Also thanks for being patient with me when I was had the flu and remembering who I was when I called him back. Thanks for getting me the start up discount and working with me, so I wouldn't have to keep calling around to others merchants. Cause it was between Flagship and Wells Fargo my own bank, but after being knowledgeable and explaining the comparison of fees, Vincent won me over. Thanks again!

2 people found this review helpful
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: March 10, 2016

I cannot express enough how easy the set up process was & how Vincent helped me with exactly what I needed & all the options I have available. I'm excited to get started & knowing I have help with questions quickly is a peace of mind. Thank you.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: March 8, 2016

My experience was actually horrible, (on hold for 1 hour and 4 minutes) thru 3 people, until Vincent ** got on the phone and instantly turned a horrible call into a pleasant call. He provided the best experience I have ever had with Flagship.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Feb. 12, 2016

Vincent was helpful in every way getting an account set up. It is unfortunate we could not complete the transaction.

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Rated with 1 star
Verified Reviewer
Original review: Feb. 8, 2016

I have been using iPayment and they are not in business to help small businesses grow. Flagship does their merchant processing through iPayment. iPayment will put holds on your money. They will limit what you can charge a customer. They can and will hold your deposits for months and at anytime take out past deposits. Look online at OTHER sites and all the negative reviews. Customer service at the Risk Management Dept. for iPayment is rude and not willing to help. Be warned.

21 people found this review helpful
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Jan. 28, 2016

Everything went well. I had a good experience.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Jan. 23, 2016

Elsie has been great. She made everything quick and painless!

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Jan. 21, 2016

Thanks to Elsie for taking such good care of me. She listened and took care of my application with professionalism & friendliness. For her: good dark chocolate, a nice lunch out &/or a raise.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Jan. 14, 2016

I was totally satisfied with the way Jacob helped me. He is such a great guy. He made the process easy and helped me save money. If I will definitely keep working Jacob in the future. Thanks for everything.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Jan. 12, 2016

Brian was wonderful to work with. He is professional and very well versed in what the company can do for you!

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Rated with 4 stars
Verified Reviewer Verified Buyer
Original review: Jan. 7, 2016

I had a positive experience with my account rep Elsie **. She was personable, reliable and consistently got back to me when setting up my account and learning about its functions. Ultimately I decided to discontinue the service. However, I wanted to acknowledge Elsie's hard work and patience.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Dec. 30, 2015

Brian was the best help. Clear, straight to the point and excited.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Dec. 17, 2015

Was very good and fast with handling everything. Very clear on it all. Thank you.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Dec. 16, 2015

Vinnie ** is awesome!!! At every turn, he was on point. Every concern and unforeseen challenge, he helped us through. He is the reason we continued with such an arduous and complicated process (on our end, not yours). He is such an asset and we are grateful to know he will be there to help in the future.

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iPayment, Inc. expert review by Beverly Harzog

iPayment, Inc. provides payment processing solutions for small and medium-sized businesses (SMB). The company has been around for over 17 years and serves 150,000 SMB customers.

  • Payment versatility: This company provides terminals that accept EMV and NFC contactless payments. They also have the ability to turn an Apple or Android mobile phone into a mobile point of sale and specialize in pay-at-pump solutions for gas stations.

  • Cash advances: Get instant cash advances with low interest rates to support a new business. Merchants can qualify for up to $250,000 in funding.

  • Valuable online reporting: Thanks to their iAccess online tool, which is basically a customer engagement portal, merchants can get real-time data about every transaction for their company. It’s even possible to compare your business performance to your competitors’ data.

  • Gift and loyalty cards: Choose from predesigned packages that let clients prepay for goods and services more securely than with paper certificates.

  • iPayment MobilePay Merchant Portal: Small and mid-size businesses can use this feature to analyze and track purchases. It automatically keeps data up-to-date across all devices.

  • Best for: Small- and medium-sized businesses, including brick-and-mortar retailers, restaurants, gas stations and online merchants.

Profile picture of Beverly Harzog
Beverly Harzog Credit Cards Contributing Editor

Beverly Harzog is a nationally-recognized credit card expert, consumer advocate and author. She’s appeared on Fox News, CNN Newsource, NBC New York and more. Her advice has been featured in The Wall Street Journal, USA Today, Money Magazine, CNNMoney.com, The New York Times, Kiplinger, Real Simple, Time.com, Family Circle and much more.

iPayment Company Information

Social media:
Company Name:
iPayment, Inc.
City:
Westlake Village
State/Province:
CA
Country:
United States
Website:
www.ipaymentinc.com
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