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ConsumerAffairs Accredited Brand

For over 20 years, iPayment has been a leader in the payment processing industry. Customer satisfaction is a high priority as we offer credit card processing solutions to merchants across the United States. We build customer relationships on trust and respect by anticipating needs and delivering innovative solutions.

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Last updated: Aug. 5, 2017

265 iPayment Consumer Reviews and Complaints

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Verified Reviewer
Original review: Aug. 5, 2017

iPayment Inc debited our account for over one thousand dollars due to a fraud investigation asked for by an overseas client who had paid a reservation for an accommodation. On the customer’s request we returned the full amount less minor charges to an account in England through Bank of America. The funds were confirmed received on 5 July 2017 and after that date iPayment Inc deducted the full amount of this payment from our bank account and we assume they credited to the customer who now has received the funds twice. We forwarded by email all related documents showing their error. But today they simply disapproved the refund for lack of documentation, which does not make any sense.

Since the report of fraud, which cannot be explained in any case, was made after receiving the money in full and in cash we only can believe that the client does this type of operations as a business to extract funds from merchants accounts. He immediately reported the card stolen or lost after receiving the funds back. The question is why iPayment Inc and flagship did not request the confirmation of payment before deducting funds arbitrarily from our account one day after the cash funds were received by the client. Now that we have proven beyond a shadow of a doubt that the funds taken from our account were removed erroneously not to say stolen by the company, it is inconceivable to receive a note from flagship and or iPayment Inc that they would not return our funds. What can we call this.

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Verified Reviewer
Original review: April 12, 2017

I had a meeting with Stephen ** about the new system. He signed me up for a month to month program, making the corrections on the form. He explain he had the authority to make changes to the information. The agreement would state that the processing and equipment was on a month to month basis. After reviewing the information more clearly, I noticed many discrepancies in his information. I contacted him and told him to tear up the contract because much of what he said did not match information. He told me he would contact his supervisor.

Five days later the equipment showed up at the business. I refuse the package. When the company contacted me to verify the equipment had arrived, I explained the situation. Then I received information from First Data. While talking to them, I find out that Stephen did not have the authority to made the changes and they will not honor his changes. They would leave the account open, even though, I do not have the equipment. I sent First Data a copy of his changes and, now, waiting for a response. At this time my account has had many charges. Stay away from this company!

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Verified Reviewer
Original review: Feb. 13, 2017

Stay away from iPayment and Flagship Merchant. They promise you the lowest rates for processing but in reality you will pay close to 3%. The iPayment business is a joke. They put your account on hold for any transaction above the pre-approval and then you get a rude customer service asking you all the personal information about your customers and invoices. Even after that they do not respond. I am leaving this service and warn others to stay away. It is the most incompetent and unprofessional company I have dealt with in 30 years. It's a surprise that they survived this long.

Verified Reviewer
Original review: Oct. 22, 2016

Everything started out well. We made it through our first day of processing! The next day we receive a vague email to provide the name, telephone number and other details for our transactions and that our money would be held for up to 180 days, 6months. I have no problem providing verification that the transactions are legitimate. However, demanding us to give them our customers private contact information without their consent is unacceptable. Ipayment is not their bank nor the business in which they have trusted their contact info with.

So, my question is - once iPayment - calls our customers to ask about their charge, what will they say? Will they be professional? Are they going to alarm our customers? Will we lose business? How often will I payment call this customer? Is it legal for us to share contact info with ipayment without the customers knowledge or permission?

The representative I spoke with was very annoyed by any questions and made the situation feel like a threat. I then researched the company under "ipayment holds funds" and apparently people have lost thousands of dollars because of this weird, undisclosed procedure. I am glad this happened on the first day and that it didn't take for us to lose thousands to realize ipayments, flagship (3rd party sales), and affiliated company creditcardpayments.com are the worst in business.

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iPayment response

The decision regarding the holding of the funds for this merchant is made by the Loss Prevention/Security Team of iPayment. Flagship's role in the sales process with this merchant is to explain the rates and fees associated with credit card processing and the equipment used for said credit card processing. We then assist the merchant through the application, underwriting and boarding process of their merchant application and merchant account install. At that point, they have a merchant account with iPayment and all debiting and crediting and holding of funds are handled and determined by iPayment and we have no control over such decisions. I am sorry for the inconvenience cause by this random transaction verification. iPayment typically calls the merchant in a professional manner to verify the transaction. This is very common in the payments industry and the merchants customers shouldn't be alarmed by the verification process. If you have any further questions iPayment's risk department will be happy to assist you further.

Factual basis uncertain
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Verified Reviewer
Original review: Sept. 22, 2016

Reviews on this page is a scam. I worked with multiple merchant services people. Of course they all suck except Payline data. We had to cancel with them due to technical issues but they take care of you. People that work at iPayment's seem to be all immigrants without degrees. Nothing against immigrants. I am one. But it seems they hire them for the low wages and poor customer service. Good thing they were only able to scam me for 400 bucks. Could have been worse. Ghetto ass reps speaking Ebonics. Stay away they lie to you to the max. Talk to 5 different people in different departments. All knuckleheads. From their risk department Matt l to their sales rep Rachel. They will dodge your calls. Even the manager lady was unprofessional and hung up on me after they stole my money. ** iPayment - worst of the worst.

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Verified Reviewer
Original review: April 11, 2016

Great experience. Fast setting it up. Vincent was a pleasure to work with.

Verified Reviewer
Original review: March 29, 2016

Best ever. He was very patient and kind. Help me with my problems right away. Terrific communicational skills.

Verified Reviewer
Original review: March 28, 2016

Vincent was very helpful making changes to my subaccount for a change in employees and also connected with a different dept. to get a seasonal closure form sent to me so I didn't have to call another number or be on hold for a long time. Very helpful and patient. Recommend highly for customer service!

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Verified Reviewer
Original review: March 12, 2016

I already contacted the BBB. They kept taking big sums of money out of my account. They told me no hidden fees. They told me it was 1.6% of the charges I made. He made it sound too good to be true. Well every month they took $55 out of my account. Some of my clients pay in cash, so I wasn't using the app all the time. It did not make sense as to why they were taking $55 out. I then did research and to my horror they do this to a lot of people. Your contract is for 3 years and if you cancel within the first year it is $350, that is too much! He never told me that over the phone. I read dozens of reviewers saying the same thing. I then tried calling them to cancel, I knew I needed to cut ties from them fast. They ignored all my calls and emails. I left voice mails and everything. Totally ignored! So I closed my bank account.

Finally they contacted me because they were no able to get money from me. They told me my contract was canceled but demanded money from me and I told them no. I then told them I wanted to see my contract and they wouldn't show it to me!!! They sent me to CrediSolve, a collections agency that they do business with. I am trying to dispute these charges but I doubt I'll get anywhere. It's best to cut your losses and move on. So I warn you, do not do business with them. You will regret it! I am not even convinced that these reviews on here are real.

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Verified Reviewer
Original review: March 10, 2016

Good evening, first just let me thank you for me being approved. Thank Vincent for explaining how the process works and being very detailed of helping me open my account. Also thanks for being patient with me when I was had the flu and remembering who I was when I called him back. Thanks for getting me the start up discount and working with me, so I wouldn't have to keep calling around to others merchants. Cause it was between Flagship and Wells Fargo my own bank, but after being knowledgeable and explaining the comparison of fees, Vincent won me over. Thanks again!

Verified Reviewer
Original review: March 10, 2016

I cannot express enough how easy the set up process was & how Vincent helped me with exactly what I needed & all the options I have available. I'm excited to get started & knowing I have help with questions quickly is a peace of mind. Thank you.

Verified Reviewer
Original review: March 8, 2016

My experience was actually horrible, (on hold for 1 hour and 4 minutes) thru 3 people, until Vincent ** got on the phone and instantly turned a horrible call into a pleasant call. He provided the best experience I have ever had with Flagship.

Verified Reviewer
Original review: Feb. 12, 2016

Vincent was helpful in every way getting an account set up. It is unfortunate we could not complete the transaction.

Verified Reviewer
Original review: Feb. 8, 2016

I have been using iPayment and they are not in business to help small businesses grow. Flagship does their merchant processing through iPayment. iPayment will put holds on your money. They will limit what you can charge a customer. They can and will hold your deposits for months and at anytime take out past deposits. Look online at OTHER sites and all the negative reviews. Customer service at the Risk Management Dept. for iPayment is rude and not willing to help. Be warned.

Verified Reviewer
Original review: Jan. 28, 2016

Everything went well. I had a good experience.

Verified Reviewer
Original review: Jan. 23, 2016

Elsie has been great. She made everything quick and painless!

Verified Reviewer
Original review: Jan. 21, 2016

Thanks to Elsie for taking such good care of me. She listened and took care of my application with professionalism & friendliness. For her: good dark chocolate, a nice lunch out &/or a raise.

Verified Reviewer
Original review: Jan. 14, 2016

I was totally satisfied with the way Jacob helped me. He is such a great guy. He made the process easy and helped me save money. If I will definitely keep working Jacob in the future. Thanks for everything.

Verified Reviewer
Original review: Jan. 12, 2016

Brian was wonderful to work with. He is professional and very well versed in what the company can do for you!

Verified Reviewer
Original review: Jan. 7, 2016

I had a positive experience with my account rep Elsie **. She was personable, reliable and consistently got back to me when setting up my account and learning about its functions. Ultimately I decided to discontinue the service. However, I wanted to acknowledge Elsie's hard work and patience.

Verified Reviewer
Original review: Dec. 30, 2015

Brian was the best help. Clear, straight to the point and excited.

Verified Reviewer
Original review: Dec. 17, 2015

Was very good and fast with handling everything. Very clear on it all. Thank you.

Verified Reviewer
Original review: Dec. 16, 2015

Vinnie ** is awesome!!! At every turn, he was on point. Every concern and unforeseen challenge, he helped us through. He is the reason we continued with such an arduous and complicated process (on our end, not yours). He is such an asset and we are grateful to know he will be there to help in the future.

Verified Reviewer
Original review: Dec. 15, 2015

Matt is great. Super helpful and patient!

Verified Reviewer
Original review: Dec. 14, 2015

Great deals and excellent customer service, Matt was very attentive and helpful. Thank you!

Verified Reviewer
Original review: Dec. 10, 2015

Matthew ** was very helpful and professional and patient.

Verified Reviewer
Original review: Dec. 4, 2015

Matt was a pleasure to work with and he did a great job. Thank you.

Verified Reviewer
Original review: Dec. 3, 2015

I would like Flagship management to personally acknowledge the exemplary level of customer service provided to me from Mr. Jesse **. I am no stranger to sales or customer service and know without a doubt Jesse took personal pride in making sure my experience with Flagship was the best it could be. He was very thorough and patient with in his explanations which often included several visual examples. I can't say enough good things about the professionalism he displayed the whole time. And this was only one quarter of the reasons I made up my mind to sign up with your company so fast. The other reasons have to do with the product's ease of use, price, and the quality technical support provided to me the merchant. Jesse ** delivers a home run! Jesse really made me feel at home with the things Flagship offers.

Verified Reviewer
Original review: Dec. 2, 2015

Brian has been a true professional. He was patient, persistent and cordial and finish to the task successfully to the end. I highly recommend him. Way to go Brian!

Verified Reviewer
Original review: Dec. 2, 2015

This was not an easy system to set up. I think it was because we added the pin pad after we ordered the terminal and they did not configure them together before they were sent out. Anyway, after 1 hour and 10 minutes on the phone with support (Ben) - who was totally awesome - we got everything working great. It is easy to use and customer support was great!

iPayment Company Information

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Company Name:
iPayment, Inc.
Westlake Village
United States