Insperity
AUTHORIZED PARTNER

Insperity

 4.5/5 (107 ratings)
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Insperity

About Insperity

Insperity specializes in full-service human resources solutions for businesses that have between five and 5,000 employees. Individual solutions are also available, and companies can get help with recruiting, insurance, retirement accounts, accounting, bookkeeping, payroll, timecards, scheduling, performance reviews, expense reporting and general HR consulting. Insperity serves more than 100,000 businesses across the nation.

Overall Satisfaction Rating

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Pros

  • Helps outsource HR responsibilities
  • Improves insurance coverage
  • Highly rated user interface

Cons

  • Cost isn’t straightforward
  • Only offers UHC and regional choices

Bottom Line

Insperity is a professional employer organization (PEO). Business owners can sign a co-employer contract with the company to outsource HR responsibilities, including payroll, scheduling and benefits.

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Rated with 5 stars
Verified

Their support is really good. Their customer service reaches out to check in to make sure that we have everything we need. Their service has been very helpful. It frees up other p...

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Rated with 5 stars
Verified

I find my interaction with Insperity staff to be productive, pleasant and professional… Their systems are excellent. Insperity fills the important payroll, compliance and HR roles...

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What is Insperity?

Insperity is a professional employer organization (PEO) that helps small and medium-size businesses with HR and admin services. If you’re a business owner, you can outsource tasks related to employee scheduling, benefits and payroll to Insperity. You’ll sign a co-employment contract and determine which tasks to assign to the PEO; from this point, both you and Insperity will be considered employers of your team. Note that Insperity doesn’t replace your HR team.

What does Insperity do?

Insperity offers a variety of HR and admin services:

  • Accounting and bookkeeping
  • Expense reporting
  • Full-service HR
  • HR consulting
  • Insurance services
  • Organizational charting
  • Payroll and human capital management
  • Performance reviews
  • Recruiting services
  • Retirement 401(k)
  • Timecards and employee scheduling

Insperity works with you to create a customized package of the services you want to outsource. It can help reduce risks associated with administrative tasks, such as tax and reporting mistakes, I-9 issues and employee complaints, by providing worker’s compensation, payroll processing and HR assistance. It also offers hiring and termination services, drug testing and other management help so you can focus on different aspects of your business.

Insperity pricing

Because its service packages are customized to your needs, the Insperity website doesn’t list prices; however, it charges on a per-employee basis instead of by payroll percentage, which means your cost won’t fluctuate month to month.

Insperity claims it can help you save time and many with these practices:

  • Improving hiring methods, which decreases turnover
  • Actively encouraging employees
  • Planning future strategies
  • Providing recruitment support
  • Offering performance management assistance
  • Providing strategic HR support and planning

Insperity FAQ

Who owns Insperity?

Paul Sarvadi owns Insperity. He is the chairman, CEO and co-founder of the company.

Is Insperity a PEO?

Yes, Insperity is a professional employer organization. It provides an outsourcing option for time-consuming HR tasks.

Where is Insperity available?

Insperity has over 70 locations across 28 states and in Washington, D.C.

Does Insperity offer HR solutions for small businesses?

Insperity is specifically geared toward small and medium-size businesses that need help with daunting HR tasks. It can take on payroll, benefits, employee training and other administrative responsibilities.

Is Insperity worth it?

Overall, Insperity offers small business owners a way to streamline their companies and help them grow. By outsourcing HR and admin tasks to a PEO like Insperity, you can direct your focus elsewhere within your business. Insperity doesn’t provide much pricing information, but you can get in touch with the company to see if its services are within your budget.

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2 featured reviews
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Page 1 Reviews 0 - 5
Rated with 4 stars
Verified Reviewer Verified Buyer
Original review: April 2, 2022

We have an external Aflac plan and there are pre-tax and post-tax deductions for Aflac plans. When we moved over to Insperity, they said that they could not do the pre-tax deductions for us so that caused our employees to have to pay a little bit more because those are pre-tax deductions and they're not able to take the tax advantage on those. Also, some of the reporting is a little bit different in terms of being able to pull reports once employees are terminated. Trying to gather some information for terminated employees is a little bit more difficult. But in general, the platform is much easier to use. The customer service, by far, is continuing to be a selling point with me. It has made certain aspects of my job a little bit easier. I ask the staff a question and I get immediate responses. If they don't know, they get me in contact with the right person. So, the customer service has been phenomenal by far.

In terms of new employees or onboarding, it would be great that once we hire somebody, there was an application that they could complete that becomes part of the whole onboarding packet that isn't an additional cost. Because the only way to do an application now is to pay for that. It’s part of the whole onboarding recruiting piece and we're not using them for recruiting because we don't do massive hires. If we were doing a lot of applications or even recruiting or jobs on a regular basis, it might make more sense. But we're not so, it's hard for me to justify the cost of paying for the recruiting component of the portal when we don't use it that often. We still would like to have our employees complete an application but there's no way to get to the application part of the Insperity portal without having the recruiting part.

Still, the customer service has been great. The team has been able to get me those applications when I've had people go that route. The interesting part is I've had the ability to send out a link for the application but there's no way for me to access it on my end. So, the Insperity team had been great about getting me access to the applications.

Insperity response

Hi Nigelle, Hearing how the HR administrative services and support we provide benefits business owners like you is music to our ears! We're happy to serve you and your people, and we thank you for sharing your positive experience working with us. We understand and appreciate your feedback regarding deductions and reporting options. We will share your comments with our internal teams for consideration.

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    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Feb. 1, 2022

    Our services with Insperity are payroll and benefits. We started with them in 2015 when it was just my husband, myself, and a programmer. We needed to get benefits, and we wanted to be with either United Healthcare or Blue Cross Blue Shield. When we joined, it was more for the healthcare than the payroll benefits. We had such a small workforce and that was a no-brainer for doing payroll. However, one of the things that I really appreciate is the reporting. They stay honest and say, “This needs to happen, and that needs to happen,” and that's keeping us out of trouble.

    Apparently, you have to prove you're a small business and not a large employer. There are things like that we may not have known and we might have put ourselves at risk. Insperity not only keeps us in the know, but also follows up to keep us out of trouble when we don't respond the first time. With us, it's never because we don't care. It's because we're so busy. Unless somebody stops and thumps us on the side of the head, we just keep going forward with what we're doing on a daily basis. There were some times when we felt like we were hanging out there, but it was several years ago and we're not struggling with any issues right now around Insperity.

    They've been very helpful to us, especially during COVID. We had to lay off some of our staff and that was very painful. They helped us try to figure out what we needed to do connected with that and I appreciated that. Also, I try to be a good client, but sometimes I need reminders. I love how they give the benefit of the doubt and help us do whatever we need to do from wherever we happen to be. If I'm driving and I need help, the rep Tammy has been very helpful to send me something so that I don't have to look something up. I've been pleased with their team, and I love, specifically, Tammy. We also had an HR rep, Beth, at one time, but she got promoted and doesn't assist us anymore.

    Overall, Insperity is good about telling us what they need from us and when they need it by. I have gotten a phone call before from Tammy because I thought I submitted payroll when I didn't, or I might have scheduled the wire transfer and forgot to approve my payroll. I don't do that often because I truly try to stay on top of it right when I get my payroll notice. Getting that reminder is very important to me because I'm busy and I know other people are too. So they need those types of conveniences. We have not gotten any deeper into any kind of additional services because we have such a small workforce now that we're just trying to keep the business afloat. Things are looking up big time, but we're still in that phase where it hasn't really recovered fully.

    Insperity response

    Hello Bonnie, Thank you for taking the time to share your thoughtful comments. It is our pleasure to offer our clients the highest possible level of service, and we are proud to serve you and your business. We are also glad to hear that our products have been easy to navigate and helpful for reporting. We look forward to serving you and watching your business continue to thrive!

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    Rated with 4 stars
    Verified Reviewer Verified Buyer
    Original review: Jan. 5, 2022

    Insperity had been running for about nine months when I came in the door. I came into a situation where the individual who was the primary liaison with Insperity was gone. Most of the processes and procedures were being picked up by others who didn't really know how to interact with Insperity. That was tough. I finally got ahold of some people that I can work with. Allison, who's on the Eastern Business Team 3, has been great. But she's out on maternity leave right now. My primary payroll person, Will, has been great too and he does everything he can to help. I'm really pleased with that.

    I had to make a call this past week before processing payroll to make sure how things are working and they stepped me right through it in 10 minutes. Now I know how to do some other things. The system's got a lot to it and I need to learn it better. I've been trying to use the training portal and get staff assigned to different projects but I have trouble navigating in there. It doesn't seem as intuitive to me as it could.

    We’re a very small organization and I’m the one who does the payroll because I don't really have anybody else that I want to push the payroll out to. I try to take care of the HR stuff too. I've really started leaning on the Insperity HR side of things and finding out there's more and more available to us there. That’s been really nice. The one thing I get confused with is how the cost of insurance rolls up and how you get that projected into your budgets when you go to do your renewal each year. That's not very transparent.

    On the whole, Insperity is pricey but their services are very good. The more I have to use them, the more I can understand some of the pricing. We’re paying 200 bucks per person per month for payroll. I'm very happy with Insperity. The cool thing about it is it is a really inclusive service. I would recommend Insperity to any of my business contacts with the caveat that you're buying a luxury vehicle. You got to know that going in and have somebody teach you how to take advantage of it. I learned the hard way this year about how much help the HR side would take. I should have gone to them much earlier in the process when I was dealing with the issue.

    Insperity response

    Hi John, We're happy to hear that working with Insperity has been beneficial for you and your company! Our team believes in our mission of helping businesses succeed so communities prosper, and we're proud of their commitment to delivering top-tier service and support. Thank you for taking the time to review us!

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    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Nov. 8, 2021

    We've been with Insperity for four years now. We had ADP for 25 years, and I had no desire to switch, but the representative that was with ADP moved over to Insperity. We used to catch up with him once a year, and I said, “Whatever you ask or say, I'm not switching.” He said, “No, no. I just want to take you to lunch.” I said, “Okay,” then I started telling him all these stories about our company and the staff we had here. He said, “You really need this.” He explained that one thing that would be extremely helpful was Insperity would deal with employee issues that may come about. As a small company of seven, that sounded good because there are so many weird situations. He gave us a price, and I almost had a heart attack. I said, “Are you kidding me? I'm not doing this.”

    Looking at it further, the bundle with the health insurance was the biggest selling point because what the owner saved alone for him and his family outweighed the cost of what Insperity was over ADP. For years of working in our company, we couldn’t offer our employees any extra benefits besides the basic. With Insperity, I'm able to offer short term and long term disability. We also got the 401(k) plan rolled out as well as good health insurance that people can pick and choose their own. It ended up being one of the best decisions we've ever made, and the first two years, I was tripping over myself ballistic over how much I love Insperity. I can't tell how much referral money I've gotten because I set up these appointments because I was so excited about it.

    In the last two years though, it has declined a bit. I brought this up a number of times to them, and these salesmen, there isn't that rapport there anymore. I haven't done any type of ”selling” for them the last couple years because I don't hear from anyone, where before the guy that sold this to me was so awesome to deal with, encouraging, and very involved with us. He ended up leaving because of his own reasons. With our human resources person, Insperity switched to someone else, and I never hear from them. That's a little saddening to me. Before, I would get on the phone with someone, have very good conversations with her and have her help me navigate around what to do about employee situations. Now, I have no clue who my person is.

    The payroll part is good. I've gone through some really good and some okay people, and this person seems just fine. There were some issues in the past, but for the most part, it's clean. Insperity also has a good site and it's easy to get around. The only time I have a bit of quirkiness dealing with it is trying to build a report, but maybe I just need to understand what I need to pull in and how. One of the biggest things that is awesome with Insperity is they take care of everything, talking with employees, notifying them and sending them the paperwork. That's now out of my hands, so I don't have to worry about it.

    When I first got here 10 years ago and the ADP guy came, he talked me into the human resources portion of ADP. I said, “Sounds good. We'll pay the extra money for the human resources portion.” I'm a CPA, but not necessarily a payroll guru. I've done some of this in the past, but not really. A couple years went by then I found out I was not doing the W-9s correctly. I knew I had to get the information on the W-9s, but I didn't know the next step. I was pissed, thinking, “ADP sold me this, your human resourcing,” but if one doesn't know to ask the questions, they don't tell you what the answer is.

    With Insperity, that's the one good thing, especially with a small company. There are things that you don't know that you don't know, unless you have someone come in, do a good overview and say, “You're missing this. You're missing this. You're doing this wrong.” The greatest thing is I have a sense of security knowing that there's less open risk to a small company, going with someone that knows what they're doing, makes sure you're doing things correctly, and gets you on the right track. The buying power of the medical benefits is also very comforting because on the last situation we were in, it was just a buying power of four. Our rates were stupid insane, and they'd be even higher now. But with Insperity, they've been able to keep that reasonable.

    Insperity response

    Hello Michelle, We're pleased to hear about your positive experience with Insperity as your company's PEO. Delivering top-tier customer service, products and support to help our companies thrive is what inspires us each and every day. Also, thank you for sharing your feedback specifically regarding your experience in more recent years. We strive to offer the best possible experience for our clients like you and your business, and we will share your comments with internal teams for consideration. Thank you for choosing Insperity!

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    Rated with 4 stars
    Verified Reviewer Verified Buyer
    Original review: Oct. 8, 2021

    The sales as well as the signup process were both great. The portal is not gonna win any awards but it’s alright. We were in our open enrollment period and a couple of people didn't get their stuff together in time to make changes that they wanted and now they can't make changes. So they're feeling salty about it and part of that is on me because as the boss, I should be saying every day that they got to get those changes in. Also, every time you open the portal, it should say that it’s gonna close on September the 20th. So if you want it, you need to do it now.

    We use Insperity’s services for benefits, payroll, and our other liability as well, like workers' comp and the customer support has been very good. It needs to be more personal though. I'm a little bit unusual of a client for Insperity. It’s designed for businesses that are a little bigger than mine so on my end, Insperity is speaking to the person who's the CEO/hiring manager/benefits coordinator/HR person. They're operating under this assumption that you have more time than you do and you know a lot of jargon that you don't know.

    I need a point person who I call when I need help and my person is a nice man, but he’s not that for me. I don't have a rep who I just call so I end up calling my salesperson, which is preposterous. I've been onboarded for two years and it’s inappropriate for her to talk to me about what's going on. But she's who I always end up talking to because I don't know who to talk to. When you have a fancy credit card, there's a number that you can call, and they ask what's going on. Or if you have a lot of frequent flyer miles, same thing. I have that person in a lot of my main vendors. I have somebody who's dedicated to making sure that I'm getting the very best that I can get from that company and they do that because it helps them grow their business. If I'm feeling good about this vendor, I'm gonna transfer as much of my business to that vendor as I can.

    Insperity might already be maximized on what they can sell my business so maybe they don't need that ongoing thing. But that's the thing that's missing in Insperity. If I was a larger company, my HR person and my bookkeeper would know who to call but I don't have a bookkeeper nor an HR person because there are only eight people here. So those jobs fall upon me.

    Insperity response

    Hi Adam, Thank you for taking the time to share your experience working with Insperity. We appreciate your feedback regarding your being happy with our services and support, but mentioning that we can improve in making it more personal. We will share your comments with our internal teams for consideration. If you have additional feedback to share with us, please feel free to contact us at social@insperity.com.

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    Rated with 2 stars
    Verified Reviewer
    Original review: July 29, 2022

    Be aware that when it comes to Insperity's insurance they openly state that "UnitedHealthcare Choice Plus coverage options available through the Insperity Group Health Plan are subject to Texas insurance law." This means that you are subject to the laws of Texas no matter where your job is actually located. A lot of states mandate that fertility treatments must be covered by employer insurance plans but Texas does not. This means that you could work in a state that mandates insurance covers fertility treatments but you will not receive those benefits because Insperity operates their health insurance via Texas law. It may not be wise to subject yourself or your employees to Texas insurance law when it comes to fertility treatments or abortion care in a post Roe v. Wade world. Nor when it comes to any sort of healthcare related to gender transition.

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    Rated with 4 stars
    Verified Reviewer Verified Buyer
    Original review: July 28, 2022

    Insperity had a good offer. We met two Insperity girls and they were quite good. They gave us a rundown. The percentage fee then was about to be around 1.8%, and the scope of services and the offering, for example, the health plan, which is the UHC plan that we checked out that they offered was quite good. It was even better than what we had before.

    Every time I called, our account representative was good. Every time I reached out to her, she got back to me within the hour. If she was not in the office, someone else got back to me. When I emailed her, her email was forwarded to someone, and they would call me, and the items were sorted out. Insperity gave us a good service. The rates are also not that exorbitant. It could be better, but it is acceptable for us, because of the benefits we get. Their response time is quite good for us, too.

    Insperity response

    Hi Jameel, We're happy to hear that working with Insperity has been beneficial for you and your company! Our team believes in our mission of helping businesses succeed so communities prosper, and we're proud of their commitment to delivering top-tier service and support. Thank you for taking the time to review us!

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    Rated with 1 star
    Verified Reviewer
    Original review: July 26, 2022

    The most functional part of Insperity is their sales team. They are fantastic at making promises. However if you are expecting that Insperity will save you time, you will be disappointed. Five payrolls in to their setup process and they still do not have PTO tracking, like they promised they would, and the payroll process is an absolute nightmare. Before signing up with Insperity, it took me almost 2 hours to get payroll completed, mostly because I had to data enter hours worked for my employees into a website. I signed up on the promise that Insperity would make the payroll process easier....

    Insperity took over with their timeclock system (which took 6 weeks to set up, BTW?!?!) and the sales pitch was that once all of my employees are using their timeclock, that data would just go directly into their payroll system. However, now the process involves us having to fix all of the time punch errors, converting it to an XML file, downloading some reports, uploading them back, submitting it for approval and if there are any errors, starting all over again. Moreover, each small function of the process is handled by a different person, and they don't talk to each other, so if you ask one person to help you with something, they will help you with part of that thing and send you to a different person to help you with a different part of that thing and that 2nd person will send you back to the first person because they did their part wrong. You need a flow chart to keep track of all the different people and what you can ask each of them to do.

    Also, Insperity told us that they would handle all of our HR and Benefit issues, hiring, firing, that they would come out in person to meetings, exit interviews, meetings, etc. None of that is true. On at least four occasions now, after approving a given process or document, I have asked Insperity to distribute the document to our employees, only to have the Insperity employee agree to do so and then follow up by sending it only to me, later acting surprised that I did not properly distribute the materials.

    Each and every change of anything involves a form that Insperity insists needs to be filled out, and Insperity will refuse to either send the form directly to the employee or to accept the completed form from the employee. So be prepared to become an expert on an entire library of new forms, so that you can help your employees fill them out. Insperity will insist that you give them the forms, have the employee fill them out and sign them, and then scan them back it to submit them back to Insperity.

    Insperity might be for you if you can afford to hire an employee to do nothing but keep track of all the busywork that Insperity will create for you. However, my recommendation would be to use the $10k non-refundable signup fee as a hiring bonus to hire an HR assistant to do the things that Insperity says they are going to do, but are really just going to tell you how to do for yourself.

    Insperity response

    Hello Michael, Thank you for your feedback. We are sorry to hear about your frustrations and disappointments. Your feedback has been shared with the appropriate teams. Should you have additional input or would like to talk further, you are welcome to email social@insperity.com to speak with a team member.

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    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: July 17, 2022

    The service is good. And we have a good relationship with everybody we work with. I've already recommended Insperity to other people. We're very happy with the services.

    Insperity response

    Hello Nicole, Thank you so much for taking time to share your positive experience working with Insperity! It's our pleasure to serve you and your team and are so happy to hear that you are happy with the support you receive. Thank you for choosing Insperity!

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    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: May 24, 2022

    Their support is really good. Their customer service reaches out to check in to make sure that we have everything we need. Their service has been very helpful. It frees up other people to not have to deal with some of those tasks and it really helped improve our company on the HR side of things as far as employee handbooks, performance reviews and a number of facets in that side of the organization. We're able to lean on them and get support and improve the processes.

    Insperity response

    Hi Micah, It's great to hear about your successful experience working with our team! We're proud of our people like Taylor who have made the onboarding and customer service processes easy and seamless for your business. We appreciate you taking the time to share your feedback. Thank you for choosing Insperity!

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