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I am participating in what now seems to be a 1 million dollar scam, the N-Tech 4k projector project. Every time this project is missing its projected finishing- and delivery dates, now even the times set by Indiegogo where project owners are expected to give updates to their backers, Indiegogo's reply is: "Thanks for writing in, and I’m sorry for the frustrating experience. Perks are offers made and managed solely by campaigners. Indiegogo does not guarantee that campaigns will succeed or that perks will be delivered. However, campaigners are expected to be communicative and responsive to their backers."
This is 1 million dollar **, made possible by Indiegogo. A warning to all who want to support projects, there is no buyer protection whatsoever on Indiegogo. There is even no support at all besides pre-cooked answers, everyone just gets the same answer over and over, whatever question you ask. I got the same pre-cooked copy/paste from several employees now, and they are not even addressing the questions asked. What a disgusting company.
I have contributed in eye-smart case for iPhone on May 2017 and the company promised to deliver product on September 2017. From April 2017 till now they just update every now and then, we are trying to figure out a production company in China. I have contacted several time with Indiegogo and the company but they will not refund my money and always answer me the same thing. No refund. I have lost 250 Euro for this project. Is there any way that we can shot down this scam platform? Indiegogo?
I have ordered a smart wallet from the Indiegogo company since December of the last year. It been 9 months and still haven't received my order yet, this is just scam, never order from them. They are terrible. Don't let them steal money... Scam, Scam.
They have awful customer service. No phone number or call possible! Just emailing through their system and sometimes it gets 7 days to get back to you. And they just send you automatic answers from their FAQ rather than helping you specifically. Not good at all for a 21st century tech company. They have super inconvenient way of releasing fund to non-profits. They ask you to enter personal Social Security Number of a person in charge at the organization. Not convenient at all and not legitimate. They say they want that info to verify the legitimacy of the organization even if the name of that person is not associated with the bank account of the organization. With all the identity theft going on, it’s almost impossible to convince someone to put their SSN in their system while it’s not necessary. They can easily verify a non-profit’s legitimacy by their EIN number and bank account info.
I have contacted Indiegogo multiple times for company not delivering products. They do not care whether you receive the product or not. Stay away from this company do not pay for anything. If you email the company you purchased the product from for answers you will not receive email back. I have lost so much money. I hope an attorney looks at this company’s business practice and files class action lawsuit. Lot of people will join this lawsuit.
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Campaigner Smarcicle and Sonicsoak - They are professional robbers. As many, I have invested a lot of money and so far no products. This company should be shut it down and I’m doing what I can and get my money back. You should also do the same. We can’t leave them out there robbing people as they have done with us. It’s a scam that needs to be stopped!
I ordered an electric wheel for my bike called "EvoWheel" - turns out it should have been called "Evilwheel". Anyway, after 10 fake updates on Indiegogo, the company website disappeared, http://www.evowheel.bike/ and they failed to respond to my facebook messages, Indiegogo messages and my emails. Over 40 comments with the same experience on the Indiegogo page and the campaign contributions were at $76000 - aka Scam already worth $76000. Indiegogo had been notified by multiple backers at that time already, but I added my name to the list and was less than impressed with the reply.
They did not address the fact that the campaign was highlighted as an "Indiegogo Favourite" ** and since then, the campaign is now a scam of $96000... Indiegogo put no hold on contributions, thus allowing more people to be scammed out of money. Indiegogo has left consumers to do all of the investigating without any support and here I am adding to the many reviews that concur with my deduction... COMPLICIT.
We as a family saved up 1000.00 to get this bicycle for our kids that would make it safe to take them around. It was funded and now it’s been a year and no bike. They took our money and our trust. My kids are disappointed. I’m embarrassed for losing all the money. Now we have to file a court lawsuit? What kind of company is allowed this? Take some responsibility Indiegogo and fight for your customers. We need that money back. We worked hard for it, unlike you and your campaign scammers. Never again.
Over the years I've invested in about 16 projects on Indiegogo. Of that 6 have never materialized, and turned out to be by serial scammers. Indiegogo didn't ever seem to care about this. They ignore every mail sent to them by me and thousands of other frustrated contributors. Of the remaining items, 6 of them were essentially cheap rubbish, not worth the contribution. The other 5 were decent products, a couple of which were very good. By comparison, of 21 items I've contributed to on Kickstarter, all have arrived, and been mostly excellent. Indiegogo is happy to take their cut, but really don't care if you ever get the item, or if it's any good. Pretty sad really. I shall not be using them again.
RIP OFF SCAM! I waited a year and a half for the product I paid a lot of money for that I to this day have not received 2 years later! THEY DO NOT REFUND OR make the people refund you if they do not ship out the product. Trust me and don’t fall for this site. They are scammers. I reached out to support multiple times and the campaign backer! They are nothing but thieves! Don’t use!
There is zero security as far as where your money actually goes! Sonic Soak stated production was already complete when it was never started. You get zero help from INDIEGOGO when you're supposed to have received your item in December 2017, & now it's mid June 2018, & they have no concrete answers for anything! Just one big run-around! INDIEGOGO claims that it's not their problem if we pay for something & never receive it. This entire circus is one big scam! I'm deleting anything associated with INDIEGOGO! I just wish I would've known what a complete joke & scam this was from the beginning! How it's legal to allow this company to even operate online to the public is baffling! What does it take, & how much money needs to get stolen from innocent people before something is done, & they are shut down??
I had a campaign on Indiegogo and they told me they disbursed to my bank. Well days later, no money. So I called my bank and they have no record whatsoever of Indiegogo contacting them. Indiegogo claims that I input my bank numbers wrong - which I did not. My bank has 2 routing numbers, either one works. Then they said when they get the money back from the bank, I'll be able to resubmit my info!!! And then it takes an additional 9 days! Huh??? How can my bank return funds that they never received? Indiegogo is a freakin' scam and I will do everything I can to let others know how horrible they are. I should have known better than to do business with a company that has no phone support. No corporate working number. No business doing business with anyone. Do not do business with this scam organization. They are B.S..
I backed a campaign for a SmartDuvet on IndieGoGo and paid $233 on 10/15/2017. They now are not answering my emails and have me listed as never having donated. They have moved to InDemand. Please be aware of this company and what they do to their backers. Beyond disappointed. I would be very wary of making any donations on IndieGoGo in general. Buyer Beware!
One of the campaigns I became part of and purchased their perk was a scam. Campaigner no longer answers emails or queries for almost a year. No perk purchased was ever received. Indiegogo support refuses to help and tells me to contact campaigner who they KNOW won't answer. I keep getting boilerplate responses from support.
This website is open to scam projects. They are not able to protect you from sending your money to scam campaign owners. I donated a project and never received the item. Indiegogo was only able to send me an email to campaign owner. They will not even try to get your money back. Since you pay directly to Indiegogo as "donation for project" and then they send the money to scam campaign owners, you are not even able to get your money back with chargeback. Just go for more solid site. This is scam paradise.
Aircon Watch - I ordered this watch in December 2017, it is now April 2018. I did not get the watch or a letter back to when it will be shipped. I am starting to think this is a scam. I will wait a little longer for a letter from Indiegogo.
Indiegogo Pebby Pack - This site is a scam! I've messaged them several times about the status of my order or a refund with the insane delay. I've have never received a response in 7 months. Lost $200, probably will never see what I ordered... They should have a lawsuit filed against this ** scam company!
Really not user friendly. Really not accountable service. Impossible to delete an account once it's open. A lot of technical issues with pictures. Don't pick INDIEGOGO if you're looking for funding for a film... just go anywhere else.
I lost over 500 USD in 2 campaigns I backed. The creators simply disappeared with all the money and Indiegogo was only able to send them an email to remind them of their responsibilities. They don't care at all about the customers and even with several people complaining about the scams you can still buy both products on the website. Had same issue with a similar site. Stay away from these startup supporter companies, wait for the product to be in Amazon.
I recently had a problem getting my items from backed projects because their third party provider BackerKit would simply reject my email address. I have a very vanilla, no special filters email address I've used for decades and I get email from everyone except for BackerKit. I used to get the email from BackerKit, but for some reason it stopped. As a backer of projects I do not have any relationship with BackerKit other than they verify my mailing address and provide help getting the items to the backers on the creators behalf. So to solve my problem I contacted the creators of the projects (first) and Indiegogo (second) and Indiegogo told me it's my responsibility to contact their third party provider BackerKit, even though my relationship with them is that I type my email address on a link provided by the creator and they send me a questionnaire.
The problem is the questionnaire email would get dropped and it was never received by me and without completing that, the item will never be delivered. One creator sent me a PDF file showing that BackerKit had sent and dropped my email 18 times over six months, yet the creator, Indiegogo or BackerKit were aware or did nothing to resolve it. Even after I contacted the creator I tried to get another email and even gave the creator an alternate email address which both failed. Because I have backed multiple projects I am not always aware of the approximate delivery dates of each project, so the first indication I wasn't getting my emails from BackerKit was when a creator sent out an email saying they hoped everyone is enjoying their new item and I had not received one. So after I had contacted the creator, I contacted Indiegogo for help to resolve this problem and they said I need to contact BackerKit.
I give money to Indiegogo, they take a cut and give the rest to the creator, yet provide no support or responsibility to get the item to the backers. If there are hoops to be jumped through, don't expect the creators or Indiegogo to do much of anything, but then they already have your money. It's like a fraudulent process where the people getting money are good at taking the money, but won't lift a finger if you can't or don't get the item from the project you backed. I simply asked for all my funds to backed projects not completed or sent to me to be returned and it is where I stand as of now. I would not suggest sending them money because you may or may not get the item from the project you backed and if there's a problem, expect to fix it yourself. I gave them two stars because I did receive some items previously without a problem, but the first problem I had with them was just an utter failure on their part.
I am deeply disappointed in Indiegogo, and how they are unwilling to pressure the corrupt people from -DiiFA- who they have campaigned for. Don't they feel any responsibility? The product (wireless ear buds) were expected to be delivered in November. Now 4 months I have exactly nothing. Indiegogo is not available for complaints regarding the delivery of my order. They just forward my complaint to DiiFA. And DiiFA is just making up stories. Nothing happens. Money gone? One can still view the campaign. It gets me to think that Indiegogo approves of such fraudulent campaigns!? And the crazy thing is, people are still contributing. Is Indiegogo not warning them? In the meantime another campaign has started where one can acquire wireless earbuds. Please be careful before gambling with your money.
A year after purchasing I still don’t have anything. I supported campaign that promised a perk. In Jan 2017 I paid £ 105 I have still not had anything. Numerous emails and contact but nothing! My emailed get marked as solved on their happiness site but I never get a response - utterly disgusting customer service.
Purchased a Sinclair Vega + on the site from Retro Computers on 20th February 2016!!! No item received, company won't respond to refund or simple requests for information, Indiegogo won't reply to my contacts either. Seems they don't validate who they allow on there and don't care about the end customer, very poor.
Buying items on Indiegogo is like gambling blindly. I bought an item "Travis", the product was defective and I got in touch with the seller but no reply as I write. Indiegogo doesn’t verify the sellers.
Biggest regret when I thought I get an e-bike for my husband's birthday. They kept delaying the delivery date when flashing their trips all around the world, giving all sorts of excuses. If you value your money, keep it with you. DO NOT SUPPORT ANY CAMPAIGNS on Indiegogo.
They are selling products that they did not even test. Small piece of advice guys, do not use, do not submit your campaign, do not contribute, don't buy anything on there. Most of the products could happen to be scam as it happened to more than 6,000 people on the Muzo project.
I sent 3 complaints to Indiegogo, following instructions and I never even got an e-mail! Alpha - The World's Smallest 4K Action Camera is a YEAR late, does not have the product yet, does not have a shipping date, keeps posting ridiculous updates just to calm people's nerves. Every month, the update moves the production and shipping date, they have some lame photos that don't show anything... And here is the kicker: THEY WILL NOT REFUND OUR MONEY! Not to mention, they keep deleting backers who tell people not to back them and not to back Indiegogo campaigns. Indiegogo has completely ignored their backers and show total lack of accountability. I HAVE BEEN SCAMMED.
Don't get hooked into thinking you're ordering a product from this site. I never received my 'perk' (ie the product that I ordered) and Indiegogo doesn't care. That's not their problem they said. They just provide a platform for companies to receive your money. WonderCube shows that it has made $430,000 thus far, yet if you go to their Facebook page you'll see many complaints from people who never received the product. And Indiegogo continues to allow them to advertise and take money from trusting consumers. Presumably, Indiegogo is making money so look out for yourself because these two companies appear to be doing just that.
I would give Indiegogo a minus 10 if I could. My experience is from a campaigner’s perspective. To begin with, we receive absolutely no help from Indiegogo on our campaign. This was a new experience for us and we had no idea what we needed to do to make a good campaign successful. Our campaign failed miserably. It made $1200 and ended in November. I had a rep from Indiegogo assigned to help us, which he never did and even refused to respond back when the campaign didn't do well. The funds we did raise weren't enough to do anything with so I requested Indiegogo to give back the money. No response. I went ahead and paid back our contributors with my own money because I am still waiting to get the funds from Indiegogo. I can't get anyone to respond to my emails or phone calls. Their customer service is very selective who they respond to.
These crowdfunding platforms are presented as a perfect way for new business like ours who has bootstrapped our project and need that opportunity to get to market. That is bogus and a scam. Actually, I lost about $10k on this campaign, that doesn't include the money I refunded to our contributors. As far as I am concerned they are smooth talkers and know exactly what they need to say to get us to fall into the trap of thinking this is a great way to launch a product. I would caution anyone looking at this kind of opportunity to do your homework and maybe try a different approach to launch your product.
Indiegogo expert review by Rose Spinelli
Indiegogo, which started in 2008, was the first crowdfunding platform to hit the Internet. It has had a global reach from its onset, with people in at least 224 countries and territories now creating campaigns. Potential donors choose from categories that include writing, politics, small business, comic and animals, as well as an extensive list of subcategories.
Small businesses: This crowdfunding platform helps businesses get started or expand on existing project ideas. It uses rewards, sometimes tangible but not always, to motivate donors.
Specialized campaigns: Indiegogo’s Partner Page allows approved campaigns to raise tax-deductible funds and campaigns for beneficiaries, such as charity, with that charity’s approval. Indiegogo Life allows fundraising for personal causes, such as medical emergencies and paying for a wedding. Indiegogo Generosity is their no-fee platform for worthy causes. Indiegogo On Demand allows successful campaigns to continue to raise funds beyond the life of the original campaign.
Fees: Indiegogo takes 5 percent of each donation. Third-party processors such as PayPal and Stripe charge additional fees. Occasionally contributors may be charged additional international processing fees.
Fixed and flexible funding: Users choose whether they want their donors to get their money back if a campaign doesn't meet its fundraising goal or to keep it regardless of whether the goal is met or not.
Customer support: Indiegogo promises responses within 24 hours of filling out its online contact form.
Gogofactor: Indiegogo employs an algorithm that helps campaigns achieve greater visibility. The site offers a series of tips to help campaigners boost their Gogofactor, ensuring those who care about their project have a better chance of finding them.
Best for: Indiegogo suits individuals with personal funding needs, social impact campaigners funding causes, businesses looking to launch or grow and creative types working on an artistic project.
Indiegogo Company Information
- Company Name:
- Year Founded:
- 965 Mission
- San Francisco
- Postal Code:
- United States
- (866) 641-4646