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Paid hundreds of dollars, seller failed to send, and said they had but added they considered their project closed. In their single email, Indiegogo support replied asking me to speak to the seller again -- Indiegogo had been copied into the whole email chain showing the seller's lack of desire to fulfil the contract. Indiegogo is a platform to enable fraud, one of the greatest consumer threats in our modern world. Their corporate policy on fraud is improving but is still highly irresponsible.
Do NOT contribute to crowdfunding campaigns through Indiegogo. There is no guarantee that your product, or "perk," will ever be delivered, and it appears that they deliberately and knowingly engage in deceptive business practices to promote and support fraudulent campaigns. They do not vet campaigns or their creators, and claim zero liability for any false statements or claims made on their site, despite directly marketing/advertising the campaigns via social media and taking a net cut of the campaign funds raised on their platform.
I have personally emailed their customer service department 12 times without receiving a response (they responded to past inquiries at the same email address, but have ignored me since I inquired about a fraudulent campaign called Scotsman/Superstrata/Arevo 3 months ago). There appear to be no other avenues through which to communicate with them, other than a single customer service email address, which has gone completely cold. Generally Indiegogo offers nothing more than a platform for embezzlement under the illusion of a friendly, "techy" crowd funding community.
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I have funded 6 "campaigns" since Aug 2022, as of 22Dec2022 I have received 0, zero, none, no product. Even worst than that, these "companies" cut communication with all the backers. Before they do this they send plenty of updates about progress of the product and shipping will be on such date... then on such date you are left grieving with the other backers on the Indiegogo website. And that's the only support you get, the other people who have been ripped off. **
I purchased a speaker (oeplay) thru Indiegogo in August for $400USD, with a promise for (free) delivery in November (2022), We are now in mid-December and Oeplay wants more $$ for shipping (along with a long delivery date), I requested a refund (as I think I will never see this unit), with no success so far, buyer beware, of Oeplay and maybe Indiegogo.
Why isn’t Indiegogo responding to emails anymore? Specifically regarding kokoni 3D printer that appears to be a fraud. Many people from all over the world have contributed to this project and it seems like no one has received the printer. Following in the girls guidelines, I have emailed kokoni and they have stopped responding. I have emailed Indiegogo regarding this and they are not responding anymore either.
Worse company ever!! SCAM. Worse company ever. Gave me the run around for 9 weeks now and hasn’t stop. Engwe bike and Relee helmet won’t give me a refund when I have screenshots of the charges. Indiegogo would rather make their commissions from these 2 Chinese company than to help A USA citizen.
Backer delivery was promised June 2022, then July 2022, then September 2022, now February 2023. Launch was April 2022 and total funds achieved before May 7th. 500-600k. My opinion is that they are selling their product to other distributors to build their company prior to filling the backers' orders that originally fronted the business. This is common of any company but the problem with LUUP Cube is they were not transparent with their company backers and leading them on that they will eventually make enough money to fulfill the backers' original orders. But this could be years from now September 2022. If they were transparent with the money backers, this would be fine but they are not transparent.
Each month has been a longer delay. I asked for a refund and they did not respond. $4.8k, two bikes. The only way I got a refund was to state that I was going to file a complaint with the FTC on the Indiegogo discussion board, which is where all the backers communicate to LUUP Cube campaign owner. Immediately after that post I received emails that I was getting my refund. But then they posted slander on the Indiegogo discussion board that I was not a backer. Which I was, until they removed me with my refund. Then they decided to send me an email about how they were going to charge me twice the amount for the battery for the bike they sent me.
I've sent them multiple emails to ask where they would like to me to return the battery but they will not respond. I did receive my refund but it was very harsh on the backer breakup. If I could've had an honest response from them, I would've probably stuck with the company on their promise. But it became a bitter consumer relationship and I was happy to be out.
Steer Clear of Indiegogo.
$119 on "SND RAY - The Best HiFi Bone Conduction Sunglasses"
$331 on "LEAF Mask, World's first FDA, UV-C N99, Clear mask"
NOTHING RECEIVED, no products, no refunds, just a lot of hassle. I've tried with their customer service and I even reported the E-bike transaction as fraud because Indiegogo was promoting the product as the company was failing and posting bogus photos and updates. NOTHING. Overall, I blame myself for going back to them after never receiving the LEAF masks during the pandemic. Another scam Indiegogo funded. Keep in mind, I have funded and received other products from other platforms that can not be mentioned by name, but with no issues other than manufacture delays.
One project was actually refunded to me on another platform after 2-years trying to bring their product to market. Indiegogo does not look out for their funders, they have only their bottom line in mind and they do NOT do their due diligence in establishing a campaign. I will never use them again and will tell the world to avoid this company that simply cheats customers out of their money while standing behind their legal documents stating that your "contribution" is not an agreement to purchase. I understand, but to have the same experience over and over again while having the complete opposite experience on other platforms is inexcusable.
I spent $1,000 on an E-Bike. Over 2 yrs, still havnt shipped and they will not give a refund. I hope Indiegogo goes bankrupt & refunds everyone first. They should not be allowed to operate these scams.
Indiegogo does not care about helping companies get funded to deliver legitimate products. They only care about taking their percentage and put very vague language in their terms of service to ensure they are not liable for any money they take from consumers if the campaign is not fulfilled. I backed a campaign in early 2020 that promised delivery by end of year and in 2022 they still have no delivered. There are hundreds of backers in my position and we are currently in a lawsuit to get our money back. However, Indiegogo continues to ignore our responses or tell us "sorry for the inconvenience". DO NOT use this platform even if you really like the campaign as this is an easy way to lose your money.
Indiegogo author review by Rose Spinelli
Indiegogo, which started in 2008, was the first crowdfunding platform to hit the Internet. It has had a global reach from its onset, with people in at least 224 countries and territories now creating campaigns. Potential donors choose from categories that include writing, politics, small business, comic and animals, as well as an extensive list of subcategories.
Small businesses: This crowdfunding platform helps businesses get started or expand on existing project ideas. It uses rewards, sometimes tangible but not always, to motivate donors.
Specialized campaigns: Indiegogo’s Partner Page allows approved campaigns to raise tax-deductible funds and campaigns for beneficiaries, such as charity, with that charity’s approval. Indiegogo Life allows fundraising for personal causes, such as medical emergencies and paying for a wedding. Indiegogo Generosity is their no-fee platform for worthy causes. Indiegogo On Demand allows successful campaigns to continue to raise funds beyond the life of the original campaign.
Fees: Indiegogo takes 5 percent of each donation. Third-party processors such as PayPal and Stripe charge additional fees. Occasionally contributors may be charged additional international processing fees.
Fixed and flexible funding: Users choose whether they want their donors to get their money back if a campaign doesn't meet its fundraising goal or to keep it regardless of whether the goal is met or not.
Customer support: Indiegogo promises responses within 24 hours of filling out its online contact form.
Gogofactor: Indiegogo employs an algorithm that helps campaigns achieve greater visibility. The site offers a series of tips to help campaigners boost their Gogofactor, ensuring those who care about their project have a better chance of finding them.
Indiegogo Company Information
- Company Name:
- Year Founded:
- 965 Mission
- San Francisco
- Postal Code:
- United States
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