IndiegogoConsumerAffairs Unaccredited Brand
I recently had a problem getting my items from backed projects because their third party provider BackerKit would simply reject my email address. I have a very vanilla, no special filters email address I've used for decades and I get email from everyone except for BackerKit. I used to get the email from BackerKit, but for some reason it stopped. As a backer of projects I do not have any relationship with BackerKit other than they verify my mailing address and provide help getting the items to the backers on the creators behalf. So to solve my problem I contacted the creators of the projects (first) and Indiegogo (second) and Indiegogo told me it's my responsibility to contact their third party provider BackerKit, even though my relationship with them is that I type my email address on a link provided by the creator and they send me a questionnaire.
The problem is the questionnaire email would get dropped and it was never received by me and without completing that, the item will never be delivered. One creator sent me a PDF file showing that BackerKit had sent and dropped my email 18 times over six months, yet the creator, Indiegogo or BackerKit were aware or did nothing to resolve it. Even after I contacted the creator I tried to get another email and even gave the creator an alternate email address which both failed. Because I have backed multiple projects I am not always aware of the approximate delivery dates of each project, so the first indication I wasn't getting my emails from BackerKit was when a creator sent out an email saying they hoped everyone is enjoying their new item and I had not received one. So after I had contacted the creator, I contacted Indiegogo for help to resolve this problem and they said I need to contact BackerKit.
I give money to Indiegogo, they take a cut and give the rest to the creator, yet provide no support or responsibility to get the item to the backers. If there are hoops to be jumped through, don't expect the creators or Indiegogo to do much of anything, but then they already have your money. It's like a fraudulent process where the people getting money are good at taking the money, but won't lift a finger if you can't or don't get the item from the project you backed. I simply asked for all my funds to backed projects not completed or sent to me to be returned and it is where I stand as of now. I would not suggest sending them money because you may or may not get the item from the project you backed and if there's a problem, expect to fix it yourself. I gave them two stars because I did receive some items previously without a problem, but the first problem I had with them was just an utter failure on their part.
I am deeply disappointed in Indiegogo, and how they are unwilling to pressure the corrupt people from -DiiFA- who they have campaigned for. Don't they feel any responsibility? The product (wireless ear buds) were expected to be delivered in November. Now 4 months I have exactly nothing. Indiegogo is not available for complaints regarding the delivery of my order. They just forward my complaint to DiiFA. And DiiFA is just making up stories. Nothing happens. Money gone? One can still view the campaign. It gets me to think that Indiegogo approves of such fraudulent campaigns!? And the crazy thing is, people are still contributing. Is Indiegogo not warning them? In the meantime another campaign has started where one can acquire wireless earbuds. Please be careful before gambling with your money.
A year after purchasing I still don’t have anything. I supported campaign that promised a perk. In Jan 2017 I paid £ 105 I have still not had anything. Numerous emails and contact but nothing! My emailed get marked as solved on their happiness site but I never get a response - utterly disgusting customer service.
Purchased a Sinclair Vega + on the site from Retro Computers on 20th February 2016!!! No item received, company won't respond to refund or simple requests for information, Indiegogo won't reply to my contacts either. Seems they don't validate who they allow on there and don't care about the end customer, very poor.
Buying items on Indiegogo is like gambling blindly. I bought an item "Travis", the product was defective and I got in touch with the seller but no reply as I write. Indiegogo doesn’t verify the sellers.
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Biggest regret when I thought I get an e-bike for my husband's birthday. They kept delaying the delivery date when flashing their trips all around the world, giving all sorts of excuses. If you value your money, keep it with you. DO NOT SUPPORT ANY CAMPAIGNS on Indiegogo.
They are selling products that they did not even test. Small piece of advice guys, do not use, do not submit your campaign, do not contribute, don't buy anything on there. Most of the products could happen to be scam as it happened to more than 6,000 people on the Muzo project.
I sent 3 complaints to Indiegogo, following instructions and I never even got an e-mail! Alpha - The World's Smallest 4K Action Camera is a YEAR late, does not have the product yet, does not have a shipping date, keeps posting ridiculous updates just to calm people's nerves. Every month, the update moves the production and shipping date, they have some lame photos that don't show anything... And here is the kicker: THEY WILL NOT REFUND OUR MONEY! Not to mention, they keep deleting backers who tell people not to back them and not to back Indiegogo campaigns. Indiegogo has completely ignored their backers and show total lack of accountability. I HAVE BEEN SCAMMED.
Don't get hooked into thinking you're ordering a product from this site. I never received my 'perk' (ie the product that I ordered) and Indiegogo doesn't care. That's not their problem they said. They just provide a platform for companies to receive your money. WonderCube shows that it has made $430,000 thus far, yet if you go to their Facebook page you'll see many complaints from people who never received the product. And Indiegogo continues to allow them to advertise and take money from trusting consumers. Presumably, Indiegogo is making money so look out for yourself because these two companies appear to be doing just that.
I would give Indiegogo a minus 10 if I could. My experience is from a campaigner’s perspective. To begin with, we receive absolutely no help from Indiegogo on our campaign. This was a new experience for us and we had no idea what we needed to do to make a good campaign successful. Our campaign failed miserably. It made $1200 and ended in November. I had a rep from Indiegogo assigned to help us, which he never did and even refused to respond back when the campaign didn't do well. The funds we did raise weren't enough to do anything with so I requested Indiegogo to give back the money. No response. I went ahead and paid back our contributors with my own money because I am still waiting to get the funds from Indiegogo. I can't get anyone to respond to my emails or phone calls. Their customer service is very selective who they respond to.
These crowdfunding platforms are presented as a perfect way for new business like ours who has bootstrapped our project and need that opportunity to get to market. That is bogus and a scam. Actually, I lost about $10k on this campaign, that doesn't include the money I refunded to our contributors. As far as I am concerned they are smooth talkers and know exactly what they need to say to get us to fall into the trap of thinking this is a great way to launch a product. I would caution anyone looking at this kind of opportunity to do your homework and maybe try a different approach to launch your product.
Indiegogo is a SCAM! Don't waste your money. I have contributed to four of these "crowdfunded" products. Two of them delivered real products, but the other two have gone silent. I purchased a solar cell 14 months ago and it has yet to be delivered. Every 3-4 weeks there is another excuse. Stay away from EVERYTHING on this site. Took me over $200 to learn. Learn from the mistake of others.
I GOT SCAMMED AND INDIEGOGO DID NOTHING. Yup! $595 later, my product never came. I wrote to the campaigner 4 times, heard nothing back. Wrote to Indiegogo 3 times. Their answer was "We can't make any guarantees as to the behavior of the campaigner, your best bet is to contact them directly." Then they closed my claim as "solved." That's INSANE. You can't provide a platform for people to get scammed, that CANNOT be legal!!!
Very disappointed by Indiegogo's really mediocre customer support and underwhelming platform. Their "happiness team" (hah) didn't answer three of our questions and took more than 24 hours, if that, for the rest to be answered. We're a nonprofit and chose Indiegogo because it seemed to have bells and whistles that other platforms might not. But you only discover after setting up the campaign that it really does not. We got no support from Indiegogo for placement of our campaign. Why did they put our environmental org in New York - which has absolutely nothing to do with us? Not only that we ended up paying 5% in platform fees plus the 3% (plus .30 cents) for each Stripe transaction. In short we really really wish we'd chosen almost any other platform. Go somewhere other than Indiegogo for your crowdfunding needs.
On 6/1/2015, I paid $79 toward the Thingecharger Campaign. I never received my items. Each time that I wrote to Indiegogo, I received an update, promising that the order would be fulfilled. Now, I find out that the company that I funded has gone out of business and I have no recourse with my credit card company. Indiegogo was stated that Thingecharger contacted supporters to offer refunds. Of course, I never got any email. Avoid these thieves like the plague.
They are absolutely scam, I make a product that get more than half million dollars and after 2 years we don't have nothing yet, the project is MagicStick, there are not support from Indiegogo at all, they allowed anyone with nothing open a campaign there and take the money of the people with no guarantee at all, Indiegogo is a nest of thieves and Indiegogo only take their commission and nothing else, I personally send email to them regarding to the campaign I make and I never get any answer at all. Never ever I will back there anymore and never recommend it to nobody, is a totally scam.
There are no consumer/backer protections on the funds they contribute. There are many campaigns that offer products and services for well over $1000, though most cannot be backed up in anyway as the product or service does not yet exist. In other words, anyone that created a campaign can collect all the contributions and give up on their campaign and close it - all while being unreachable in entirely different country. One campaign I contributed to has a history of delaying their promised product and has collected over US $1.8 million.
Unfortunately Indiegogo take absolutely no responsibility or support in ensuring that their campaigner's perform. I have E-mailed Indiegogo and all they say is it is not their problem please take it up with the Jelly campaign. So all they do is take my money and a cut for themselves and do aggressive marketing of campaigns with no comeback. Their campaigners make constant outlandish promises of delivery. "Look at this picture. It is in our factory and about to leave," etc. Or, "Holdup because we made this great improvement." Only response from campaigner is to send me a reference to Singapore post which tracks as far as US and that is it.
Having contributed to 10 Indiegogo campaigns and being burnt on 3 of them, at a loss of nearly $500 USD, I can firmly state that I will never again be making any payments to any crowdfunded items until they are available from mainstream retail outlets. Why pay 50% upfront now, for potentially 0% of a product, when you can later pay 100% for 100% of an actual product that also gives you all the consumer rights you are use to should something go wrong. According to my last backed campaign (Thin Ice Weight Loss Vest, Adam Paulin), it appears that funding via Indiegogo is deemed as a 'donation' to the concept of the product ('perk') being offered. Not a purchase at a discounted rate for an item in development. Keep this statement in mind on ANY campaign you consider giving your money to as you are simply giving away your money for the promise of nothing in return. Nothing. Or at best, perhaps not at all what you ordered (bait and switch).
Moreover, if you do back a campaign and you find they fail to deliver within 6 months (check with your credit card company for time limits) then immediately chase it up with your card provider as they should be able to provide you with a refund. Any delay on this and you risk losing your payment, as I have found 3 times now on all aforementioned campaigns. Indiegogo will not protect your interests. Indiegogo will not provide you with any refunds, partial or otherwise. Indiegogo will not force the campaign owner to provide you with any refunds or similar. Avoid.
I have paid and sponsored many items on Indiegogo and I have lost over $1,000.00. I am highly suspicious of fraudulent activity and don't know how or what is the best way to continue my enquiries. I have done what Indiegogo told me to do. I emailed to the Campaigners over a dozen times each and NO REPLY! I am so exhausted with Indiegogo and they have left me penniless! I see below that there is an Order number. I have too many order numbers!
After my one and ONLY experience with Indiegogo, I can tell you they are just a middleman web hosting site with no liability in the shady companies they host. Beware that the company hawking the product and Indiegogo have built in loop holes to avoid refunds and Paypal and your banking institution has a 6 month window to file a dispute when you don't get the product. I will NEVER use Indiegogo again and will discourage anyone I can influence.
I spent $100 on this site on a product that was supposed to ship in January 2017. It is now August 2017 and the product still has not shipped. I keep checking in and they keep telling me they are waiting on approval which I understand but now 7 months later I do not want this product anymore and asked to cancel my order. I was told by the campaigner that Indiegogo does not require refunds but she can suddenly ship the product out now. Why can she suddenly ship this product out now that I want a refund? Why if I cancel my order do I not get a refund? I feel like this site is a scam if you can't get a refund on a cancelled order. I will never use this site again.
I am starting to really wonder about this organization... Is Indiegogo fundraiser is some kind of scam? I began with a regular Indiegogo fundraiser a few years ago, in appr a month's time their customer serv rep switched it over to Generosity.com... I was just starting to raise money when all of a sudden my campaign disappears from their website. I have addressed this by email several times and was told the same answer each time, that the campaign hasn't been shared enough - I've shared it on my FB fan page that has 5000 people on it - I guess that's not enough people to see it? HOW ARE PEOPLE TO DONATE IF THE CAMPAIGN DOES NOT SHOW ON THEIR WEBSITE - that to me constitutes great misrepresentation.
Indiegogo has their fundraisers sign an agreement to initiate the fundraising but don't allow it to be even seen on their website?! They can sashay their algorithms to a court room if they want investigated. Not to mention several times updating pics that never show as updated, yet they take the time to provide a condescending reply that they indeed updated the photo. When a customer has to be concerned that a Fundraiser site that can't even reply appropriately or confirm an update properly then it's time this company got looked into.
"What is Indiegogo's responsibility after funding is made? Is there any liability of Indiegogo to ensure the backers get the products on-time which money was collected? Or are you just benefiting financially and leave the fulfillment of obligations between the "backer" and the "campaigner"?" Indiegogo was quick to take my money but continues to push me to the campaigner to answer questions. I feel frauded.
I contributed to two campaigns: Air Case and Smart Cube. Air Case promised shipment in December 2012 and Smart Cube in December 2016. I received NOTHING. I put in a request for a refund with both Air Case and Indiegogo in February and Indiegogo sent an "auto" message to the campaign asking for a refund on my behalf with NO response. I put a second request in with Indiegogo issuing the exact same "auto" request. The Smart Cube was requested in October and promised delivery in January with, again, NO product - I have great doubts. I'm unimpressed with the process and the funded organizations. Use Kickstarter - this is a good organization. Skip Indiegogo - I'll keep working on getting my refund.
"Back Palanka International Piano Festival, Created for my husband Mauricy **", I created, launched, shared, made and received donations, provided bank account info, all of which I receive confirmation emails. However, when I login to the site, "My Campaign" says ZERO and cannot find a campaign or have access to any DRAFTS. Actually I was only able to complete my campaign from an email link as I was unable to find the drafts via my login. The CUSTOMER SERVICE via EMAIL takes more than a day, and responds with the wrong solution. I have been trying to solve this problem for THREE DAYS. It could be a simple technical issue OR WORSE, THERE MAYBE A SCAM. I really do not want to request our donators to cancel their donations.
Finally received refund after 23 frustrating days. I believe CINCH pop-up-tents is a great product, however their refund policy is very sketchy, and Indiegogo is impossible to reach unless you're giving them your money. Yelp reviews were all one star ratings. I wish one could buy a CINCH tent from a reputable company.
I'd like to give it a MINUS 5 star if I could! I purchased a Cinch 2 man tent through INDIEGOGO, as I could not purchase from anyone else. Placed the order Feb. 27 and cancelled Feb. 28, because of family emergency. I cancelled with both Cinch and Indiegogo. A refund should only take 4 or 5 days, right? The website for Indiegogo is very hard to navigate. I spent days trying to assure my cancellation with no success. It keeps coming back to the same help page over and over getting me nowhere. Ben at Cinch has been very helpful, but the refund must come from Indiegogo I guess, and that seems to be the problem. I've been told numerous times I would receive the refund. The last email said the money would be in my account by the end of the day... that was three days ago!
It's now March 20, no answer and no refund! It's too bad because I believe Cinch to be a remarkable product and if I ever get my refund back, in the future I would like to get one, but through Indiegogo??? $295.00 might not be a lot to most, but I am retired and have very limited income. There shouldn't be this kind of a problem anyway!!! Just now, writing a review on yelp I have discovered all the terrible reviews they have from people who also did not get their money back. Time for yelp, Facebook, this site and Better Business Bureau I guess!
When you contribute to an Indiegogo campaign, you are paying for an idea and more importantly a perk but if you don't receive your perk you have absolutely NO RECOURSE!!! Indiegogo will tell you they've given your money to the campaign and that campaign will keep telling you they shipped your perk over three months ago and since you didn't pay them you can't dispute the charge with your bank.
I made a contribution to purchase the Aido Next Generation Robot back in February 23, 2016. During that time, I was promised that I would get the product in October of 2016 but they have since pushed back the date of delivery to February of 2017. This was supposed to be a Christmas gift and now I have no need for it and requested my money back. They declined the request and said that the campaign had already transferred the funds over to Ingen Dynamics Inc, the creators of this product. I was told their agreement with this company was to make sure there was open communication from the business so the consumer was aware of what was going on. So I contact Ingen Dynamics Inc, and they told me to check back with them in November.
I waited months to hear that they "probably" are not able to refund me. That's the response I got from them. I've since sent numerous emails to the company about a refund and I have not heard a word since. I reached out to IndieGoGo again, and they just told me they will contact Ingen Dynamics Inc on my behalf and ask them to get in contact with me. Nothing. I have not heard anything since my initial email about a refund due to the delivery date being extended several months after October as I was promised. If they aren't responding to my inquiries now, what confidence do I have that they will assist me in the support of the product when they decide it's ready to be delivered? I paid almost $1000 in total for the Aido and early super pack in February and almost a year later, I still don't have the product and I can't get anyone from the company to respond to my inquiries.
This is very unprofessional and I feel like they literally stole my money. I'm still without a product or support, or communication of any sort from this company and IndieGoGo who says they stand by the companies they represent by keeping in contact with its customers has failed through with their expectations and I think they should be held responsible for the refund regardless if the funds have been dispersed or not. I understand there are delays in production but not even being in contact with simple questions makes me very uneasy on a purchase of almost $1000. I am unable to do a chargeback on my credit card because it's past the cut off so I had no other choice but to file a complaint with the BBB.
So I have not had a good experience with Indiegogo. Since 2012 I have not received 4 of the items I have supported. What is also unnerving is that I have not received updates about 3 of the 4. I actually had forgotten about what I had purchased until I got an 'update' today (October 2016) for a campaign that was pretty recent actually - May 2016. But the email only said expected delivery date - July 2016 with nothing about that it is way past that date!
If people are going to ask you for your money and you are excited about their product and believing, in good faith, that they will deliver, then these campaign people need to have the decency to send updates about their product, even if it is to say it is delayed - yada yada yada - or give the money back... I have read other reviews on other sites where Indiegogo takes so much money from the campaigners also so maybe this is a whole giant sloppy scam... But on the plus side, I did receive two other products fairly quickly - they delivered and the other one I have been getting updated on frequently so at least you know they are still out there working on their stuff... So not happy overall with Indiegogo and people who are not able to keep in contact with their supporters.
It helped push the project beyond its goal and spread the word about it to people interested in it. Overall it was very beneficial to the project. It was easy to find and the goals were very clear giving plenty of info. I had no issues on the website finding what I needed. Overall it worked fine. Fees seemed pretty reasonable given the project and didn't seem too expensive compared to other sites that do projects like this. It was solid overall.
Indiegogo expert review by Rose Spinelli
Indiegogo, which started in 2008, was the first crowdfunding platform to hit the Internet. It has had a global reach from its onset, with people in at least 224 countries and territories now creating campaigns. Potential donors choose from categories that include writing, politics, small business, comic and animals, as well as an extensive list of subcategories.
Small businesses: This crowdfunding platform helps businesses get started or expand on existing project ideas. It uses rewards, sometimes tangible but not always, to motivate donors.
Specialized campaigns: Indiegogo’s Partner Page allows approved campaigns to raise tax-deductible funds and campaigns for beneficiaries, such as charity, with that charity’s approval. Indiegogo Life allows fundraising for personal causes, such as medical emergencies and paying for a wedding. Indiegogo Generosity is their no-fee platform for worthy causes. Indiegogo On Demand allows successful campaigns to continue to raise funds beyond the life of the original campaign.
Fees: Indiegogo takes 5 percent of each donation. Third-party processors such as PayPal and Stripe charge additional fees. Occasionally contributors may be charged additional international processing fees.
Fixed and flexible funding: Users choose whether they want their donors to get their money back if a campaign doesn't meet its fundraising goal or to keep it regardless of whether the goal is met or not.
Customer support: Indiegogo promises responses within 24 hours of filling out its online contact form.
Gogofactor: Indiegogo employs an algorithm that helps campaigns achieve greater visibility. The site offers a series of tips to help campaigners boost their Gogofactor, ensuring those who care about their project have a better chance of finding them.
Best for: Indiegogo suits individuals with personal funding needs, social impact campaigners funding causes, businesses looking to launch or grow and creative types working on an artistic project.
Indiegogo Company Information
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- 965 Mission
- San Francisco
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- United States
- (866) 641-4646