Hibu provides integrated, custom digital marketing solutions for small to medium-sized businesses across the United States. Hibu creates interconnected digital marketing solutions that maximize your visibility on search engines, like Google, in voice search and on social media, like Facebook, to generate more clicks, call and leads. Hibu offers a complete line of digital products, so you can get everything you need to advertise your business online from a single partner.
Overall Satisfaction Rating
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- Custom marketing solutions
- Synchronized for better results
- Everything from a single provider
- Must request quote for pricing
- Multi-step process (not DIY)
Hibu’s digital marketing solutions work as a single interconnected campaign to generate more clicks, call and leads. Hibu makes it easy for business owners to get everything they need to advertise their business online.
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Salesperson led me to believe the charges were a one time fee, not every month. When I tried to read over the contract, she said we were up against a deadline and had to move right away to get to print. She did not allow me enough time to read the contact. The charges are monthly, which I did not know.
During our sales presentation the two sales reps told us that our ad on Yellowbook.com would appear at the top of their search for each city in California. We asked multiple times if this is what we were getting and they assured us that is what we were purchasing. When our ad finally came out, we were not on the top but over to the far right. They even admitted to us on the phone that they were wrong in saying we would be on the top.
Also during our presentation, we were told that what we were purchasing would be for 4 months and if we were not satisfied at the end of the 4 months we could cancel. We have not received any business (zero) from our ad and I tried to contact them to cancel and now they say it is a 12-month contract. I have tried contacting them to no avail and have left a message with who I think is the senior manager and have not received a call.
During our sales presentation we were told we would be contacted to view our ad before it was posted, but never were. I only happened to notice when I got curious one day and went searching. We were never contacted to preview our ad or to accept it. The phone number was incorrect. As you can see, there is a pattern with their sales presentation, tell you what you want to hear then say they were mistaken after you have discovered what they promised was not true. I strongly recommend you avoid using Yellowbook.com to advertise your business as they have not been truthful in anything they have said.
I continue to receive calls asking me to renew my ad with yellow book. I try to explain that do not want to renew and in fact never authorized an ad in the first place. The people on the phone are very pushy, to the point of being rude. I was told that if I didn't want to renew, I had to obtain a 'discontinuation number' and that I would get an invoice for $695. These people are very persistent and I have become very frustrated with them, since they won't stop calling. If I put them on hold so I can get something to make notes with, they hang up before I can get back to them.
The last one was yesterday, and it's interesting to note that the caller ID said Bank of America which obviously isn't accurate. I'm sure BOA would not be happy to know their name is being used this way. The problem is they are so pushy and keep switching the call between departments that they effectively evade providing any concrete information (names, phone numbers, addresses, etc.). If anyone can help, I would greatly appreciate it. Thanks...
Being called repeatedly, tying up phone lines and our time, tons of frustration with these people!!
I own and operate a small insurance agency. We have advertised in the yellow pages for over 30 yrs. Lat yr we contracted @ $283 per month for 12 months an incolumn 3 inch ad under the word insurance. The ad was printed behind large insulation ads and ours was squeezed into the middle of insulation ads. They say they are not responsible for layout errors and they can't do anything about it. Meanwhile my phone no longer rings but but I have to keep paying $283.00 per month.
I was sold an yellow book ad- all aspects of the program were lies - regarding schedules, changes etc. Despite documented cancellation, via certified mail and concurrent fax - Yellow book denied receiving cancellation and is sueing me in court
serous financial and mental anquish issues ongoing
Was contacted about a web listing. I do not remember being informed of a charge for this service. I am not, nor have ever been, able to commit to a bill for services. I just do not have that authority.
Was contacted today by Yellow Book wanting letting me know that my account was overdue. When she explained what the charge was for I told her that I do not remember authorizing the listing. She immediately contact the legal department to replay the telephone conversation. I listened and true enough it was my voice, but in this recording the supervisor had me acknowledge that I was authorizing the listing and proceeded to tell me how much it was going to cost a month.
If I had honestly had that particular conversation I would have hung up on him at that moment. I would have never told him I have the authority to make such decisions. I am thinking that they tampered with the audio recording to suit their business.
I contacted my sales rep (whom I believe was Teresa Sullivan) numerous times last late summer to cancel an ad in the Phone Book I had paid for last summer. She had told me when she sold it to me I could cancel anytime (I had advised her I was hoping to move out of NJ and if that occured, I wanted to cancel).
She also told me I was under no obligation to pay anything further without my approval. I have since called her manager, left several messages, written several letters to their main office and they refuse to acknowledge that I cancelled this last yr.
They continue billing me and now have me in collections. I not only want them to bring my balance due to zero, I want my initial $150.00 back. I intended to move out of NJ fall of 2007 but didn't until March 1st 2008, delayed because of legal issues with my mom passing in 2007 and getting her house sold and my bankruptcy paid off.
It is very upsetting to contact a company so many times yet continue to be ignored. They are unethical and fraudulent. They conveniently ignored me so they could continue billing me despite that I cancelled this service last year well before the ad was even ready to go to print.
I recently was horrified to get a bill from Yellow Book for $540 per month for additional on line advertising. I had signed a contract for a banner for $75 and was told I should cover other areas. At no time was the cost explained to me and I was told I have signed for 6 banners, I see no contract that I have signed for 6 banners, just the one for $75. I was panicked to receive a bill for $540 for february (but was told the banner ads became live in April). I then received another bill for just under $964 (I think) with a late payment fee. again I was panicked and this time got through to Yellow Books accounting. I asked for a summary of these charges and was sent a breakdown amounting to $540 for just on line advertising each month.
I contacted my sales Rep Carlie Beaks and she assured me that she would take a look and take off the banners that would not get me good results! I wrote to her telling her that I did not want any of the banners except for the one I thought I had paid for for $75. As yet she has not returned my e-mails. I would like to get back the $964 that I paid with my credit card (to keep my credit safe), and since I obviously cannot trust them to do the right thing would like to Cancel my account with Yellow Book (for all the on-line Banners). I also have prepaid for advertising in the Yellow Book which comes out twice a year, of course I need to keep this and have no problem with this.
A friend just e-mailed me www,consumeraffairs.com in which similar stories like mine are told about Yellow Book. I also received a check for $110 from Yellow Book stating that through their discrepency they made an error. A reference is made in this report to an activation check scam. When a business receives this small check and it is deposited it triggers a monthly payment for advertising. The warning is DONT CASH THIS CHECK! unfortunately I was unsuspecting.
I have a small tutoring in-home business and simply cannot afford these extra enormous costs.I feel this is a scam and I have been taken advantage of.
Hibu Company Information
- Company Name:
- 221 3rd Ave SE, Suite 300
- Cedar Rapids
- Postal Code:
- United States