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I have paid Hibu lots of money to advertise for the last several years. The salesperson makes lots of promises to get me to sign on for a new year, even though I express my frustration that last year's promises were not kept, including Hibu was unable to buy my domain name so that my business cards would have current information. Finally I sent a letter last November cancelling all Hibu accounts & they emailed me confirming my cancellation with the statement "sorry to see you go." Then they continued to take over $200 each month from my bank account & when I wrote them again to tell them to stop charging me as their services were cancelled, they attacked my credit & made false reports to the credit agencies.
I am sorry we were not able to reach a mutual agreement on your concern. Hibu found you did reinstate your Review product with us on 11/28/2017 via phone. The documentation you provided indicates you do not want to renew the print directory with us, and therefore the print directory was not renewed. We did not received a cancellation request from you for the Review product since you’ve reinstated it. Thank you for your time on discussing this matter.
I had decided the day I was having the account set up to cancel with Hibu. John came on the phone and pushed me into waiting and give it a month. I even asked could I cancel it at any time. He said yes. That was 2/28. I called today to cancel, 3/16, I was told the work had been done and I was locked in for a year, paying 49.00 per month. I talked to John, I told him I was not getting any business, I was down to my last $50 in the bank and I wanted to cancel.
He told me too bad, I wasn't going to be able to cancel and to basically get over myself and deal with it. This has been the worse. He proceeded to lecture me and tell me if I am going to end my life (I am about ready to) to go ahead. What a rude person. When I asked how I can get out of it, he said to stop paying then I'll get collectors calling. That'll make my credit go down. HIBU doesn't care. Nor have any consideration at all for it customers. I just want to cancel and not be charged $49 a month. That was all.
Lori, thank you for bringing this to our attention. We apologize for your recent purchase experience and would like to assist you. Someone from our team will be following up shortly to assist you and address your concerns
I had an unusual situation where I could not approve my ad until I had more information on my side. I worked with Lisa ** and she helped me to prepare the ad completely and a final due date. I was able to call her one day before,she had everything prepared and we were ready to submit in a few minutes. In this day and age, it is great working with a live person when having something unusual. I enjoy the personal touch of a person, direct phone line, understanding the language and working with someone who knows what she is doing.
I spoke with Jamie today regarding the renewal of our firm's yearly contract and phone book ads. She was very helpful and knowledgeable. She offered many choices and made suggestions regarding options for our business without me feeling pressured. I appreciated the assistance with my concerns and we were able to get everything taken care of quickly and with ease.
Record every conversation and get names of people you are talking to!!! Very hard to get in touch with customer service agent in charge of my account. They withdrew an amount much larger than agreed upon from my account and then I had to wait to get to talk to anyone. The ad in the phone book is not even correct. Beware of this company! They are not the only game in town!
3.23.2018 Patti, thank you for taking the time to speak with us as we worked to address your concerns. We are pleased that we were able to reach a mutually agreeable resolution.
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Lisa ** is wonderful, explains everything very well. Love the service and friendliness!! I would recommend Hibu to anyone who is interested in advertising on the web. Affordable prices and no one tries to make you feel that you have to purchase this advertisement. Definitely worth looking into!
They add products that you would not have purchased if you knew there was an additional charge. They don't call you back. They will not cancel and continue to tell me I'm receiving more calls than I'm actually receiving. Very dissatisfied, could not get a copy of my contract and then when finally received, (sales rep. laptop would not print) it is not what you discussed with rep. and they won't let you cancel as it is past their allowed cancellation time.
My file on phone calls to Hibu customer service is 2 inches thick, I wised up and made them email everything to me, as one person will tell you one thing and say they will call you back, they never call you back and another person tells you something different. I have had customer service tell me they are no longer with us and call back and the no longer with us is talking to you. Someone needs to put a stop to this, they have set me up for collections on a product I finally got cancelled. They still send me monthly updates on calls I'm supposedly receiving after cancelled and then set me up with a collection agency.
Thank you for reaching out to us to express your concerns. I’ve attempted to reach you on 4 occasions to no avail. Please give me a call back at your earliest convenience in hopes we can resolve your concerns. Our customer service number is 800-929-3556. Thank you!
We have had a good experience with Hibu in setting up & creating our web page. All the Hibu representatives have been very knowledgeable & helpful to work with. I would highly recommend Hibu to anyone looking to create a new webpage or update their current one.
Thank you for your Review Michelle. We appreciate your feedback!
Hibu Customer Service
I was very happy with the service provided by Adam. He was very helpful giving advice on which direction to go to get my business name out there and grow my business. Really appreciate his expertise and hope to continue to do business with him.
Peggy was very professional and courteous! Enjoyed speaking with her today. She had some wonderful suggestions. Our ads look great! So glad that I had the chance to work with her on our ads. I look forward to working with her in the future.
Nick was very professional and helpful with renewing our service. He answered all my questions and made it easy to renew. His follow up was fantastic and I really appreciated that. He offered great suggestions and kept us up to date on new offerings. Thanks Nick!
I cancelled my contract with this company in December to be effective in January, I understand contracts and how they work. I also understand how overcharging a customer and refusing to listen to their complaint will get you in a bad spot, which is why I am here. They continue to preach 12-month contract yet when we do simple addition and subtraction, contract amount is one number and paid amount is a different one. When they do not match the other party should work to fix it right? Not Hibu, they don't care and never paid any attention to my complaint until I mentioned Class Action Lawsuit and the BBB. Then they called and still never tried to fix the problem. As a business owner, I am tired of the runaround and feel it is time to put the screws to them. Anybody else want to join in?
Thank you for the taking time to reach out to us about your concern. I do apologize for the misunderstanding that took place, but I am happy we were able to resolve your concerns. Thank you again for you time, patience and understanding on the matter. If you need any advertising services in the future, I do hope you take Hibu into consideration. Thank you!
Hibu has done a very good, timely job of maintaining our website and improving our search engine optimization. Our customer service representative has been very attentive to our needs and responds to inquiries in a timely fashion. The only problem we have had involves billing. We had discontinued one service but continued to have funds withdrawn from our account after the cancellation.
I have had several dealings with Julie ** and Hibu over several years and have received great results. Julie works hard to get the results needed. I have been in business for forty years and Julie has helped my business for at least half of this years. I highly recommend HIBU and Julie **. Thanks.
Martin Door has been a customer of HIBU for several years. Our HIBU Salesman Ryan ** has been a great asset. Ryan always brings us the new ways to drive new business to us through Phone Calls, our Website, Facebook, etc. Ryan always looks out for Martin Door's best interest. Hibu and Ryan are an awesome team. I would recommend HIBU to any business that wants more business. Their advertising works!
Last year, we contacted Hibu, Inc. to cancel our services with them. We had some new marketing ventures that we were exploring and needed to re-allocate some of our marketing budget. The call to cancel was simple enough. We were assured that our services had been properly canceled and that we would receive one last bill at the beginning of 2018. The last bill came, I called to verify that the services were canceled, a Hibu, Inc. customer service representative confirmed that the services were canceled. Then I received a bill in February. "Well, this must be a mistake;" I thought to myself. No. They neglected to cancel the "digital directory" portion of our services. I called to resolve the issue and was met with resistance in the face of logic, indignation, and a less than customer-centered response to my request for help.
Corporations like Hibu, Inc. love taking advantage of small businesses. The quality of what you get for the good money that you render for their services is never equal - they are a morally bankrupt organization and ethically challenged to say the least. Theft is synonymous with Hibu, Inc. They are still the same slithering and dirty operatives that they have always been - you can't polish a... Well, you know the old saying. Please do yourself and your customers a huge favor - STAY CLEAR OF THIS COMPANY! THEY WILL HARM YOU. THEY DO NOT CARE ABOUT YOU OR YOUR CUSTOMERS. They are base. They have no dignity to speak of and are akin to a bad rash when you attempt to free yourself from their clutches. Be Warned.
I am very sorry you had encountered such issues with us. I am happy we were able to resolve your concerns and do hope you keep us in mind for any future advertising needs. Thank you for your time on finding a satisfactory resolution to your concern. Thank you!
We like your services, we find the phone call reviews helpful as well as the monthly check-ins. The phone call/website feature has been helpful as well, recording our phone calls has been helping improve how we work with customers and make sure we are making a connection each time.
This is great news! We are happy that these services are working for your business. Thank you for the feedback.
Hibu Customer Service
I have been advertising with HIBU for years and have seen real results. My Rep is attentive to my business using an internet campaign and some print ads to increase my customer base. I will continue to use HIBU and am looking forward to a successful campaign.
Very impressed with the service and professionalism and knowledge of this company and my rep. Love my new website and the traffic it gets - I've gotten great feedback from my friends and customers. The price was fair. I would recommend Hibu to others who are looking for a solid reliable website provider.
We had several issues from the beginning with Hibu. First, we were told that our ads would start the first of the month, per our request. That didn't happen, instead it took 6 more days. Getting credentials to our dashboard was also put on the back burner. We were very specific about pictures to use and wording. Our ad only had one sentence in which an incorrect word was used, they put complete instead of compete. The picture used was also inadequate to the target audience we were looking for. Also, the designer of the page called to follow up with us, we missed her call, called her back but never heard a peep again. The design person lacks in the caring for product quality. We also asked for our email address, for communication between us and Hibu, be changed in the beginning. They told us it was changed... lo and behold it wasn't. Took over two month to change an email address.
We rode the wave with our 6 month contract. Cancelled in a timely manner but they still kept deducted their fee from our bank account. We overall regret our decision to use Hibu and wish we could have spent our money wisely elsewhere. It was a complete waste of money and they are trying not to refund us our money that they took without our consent. P.S. My sister (real estate) and my father's (insurance company) signed up with Hibu. They are also unsatisfied with all aspects of Hibu.
Thank you for giving us the opportunity to resolve this issue. Your feedback is valuable to us and we will use it to improve our products and services. We’ll reach out privately to begin resolving this issue with your recent purchase.
Hibu talked a good game but did not come through on any of it. I was assigned a very young and inexperienced person to work on my website. After one hour and a half telephone conversation and a second half hour telephone conversation, I got a website that wasn't close to what I wanted. Then I got a barrage of calls from other Hibu employees for SEO and a host of other "services". All seemed to be very young and inexperienced. Each employee worked in their own silo and knew nothing about any other aspects of my website. I was told I couldn't cancel the site even though I had paid a down payment and had not gotten anything of value from them. I didn't realize that I wasn't going to own the web-site nor that the domain name was going to be awkward at best. I don't usually write reviews, however, I feel this is my civic duty. If I had only known before I spent time and money, I would have saved both frustration and money.
Client contracted for display and website products for a 6 month term. These programs were provided. Client did request cancellation during the 6 month period, which was declined due to the minimum contract term. In our discussions with the client he did indicate he was not happy with the website, however he never provided nor made any changes during the pre-live or post live time frame. For the few months the website was online, our client did receive 282 visits to the website. With the information provided to us, there is no credit due.
Bill **, my account rep, is a great representative to small businesses. He is able to drive traffic using Google Tools and advertising. He is responsive and provides great knowledge and insight. I saw traffic to my website increase 100%.
My husband and I were promised multiple marketing techniques without plan and were given 0. Website had so many mistakes and errors! Customers evidently was terrible. Never willing to help!! Stay away!
We appreciate the opportunity to address your situation, Lisamarie. We would like to resolve your situation with us. We have notified our customer service team and someone will contact you within 2 business days.
I have been working with HIBU for a few months now and I am extremely satisfied with the products and services that HIBU offers. Their staff is very conscientious, personable, and honest in their dealings with my family owned and operated business. Their products are well crafted and maintained. They provide an essential role in my everyday business engagements. The HIBU customer service representatives are also topnotch, highly professional, and courteous. I am looking forward to many years of partnership with HIBU!
This is honestly the worst customer service experience I have ever had. When we first started HIBU promised the world like everyone else writing bad reviews. 30 days in and nothing got posted or worked on. After I pointed this out multiple times they offered me a credit admitting fault. They fixed it and the content was AWFUL!!! I have asked to cancel multiple times on the basis that they are not delivering what was promised. I have emailed the cancellation team, called customer service and I just keep getting the runaround. So I called the CEO and left him a voice message. I own a small business and they seem to not care at all. Now no one will call me back. Do yourself a favor and look somewhere else.
I am loving the Customer Review ability on the web page. It gives an honest chance for people to see what other customers have experienced. When I have noticed any little glitches or mistakes, all I had to do was make a quick call to my sales rep. "Liz **" and within minutes she was calling me back with everything FIXED!... Thanks Liz, you are fantastic!!!
We had consulted about a Google Adwords campaign for several weeks. When it was getting close to implementing the campaign I requested one final meeting to discuss a few adjustments before starting. A month goes by, we got our first bill and there was never a final meeting held to shore up details of the Adwords campaign. We had unresolved issues that were just pushed through. After fighting with them about how this got pushed through without our consent we got a pause to our campaign but the $2,500 first month's bill was ransomed and we still haven't gotten resolution (a year later). We ended up hiring out Adwords management out to another media group. They seemed very eager to sell me on a service but not eager to provide the service beyond the sale.
Thank you for giving us the opportunity to resolve this issue. Your feedback is valuable to us and we will use it to improve our products and services. We’ll reach out privately to begin resolving this issue with your purchase.
When I first encountered Kyla ** and discussed what Hibu could do for my company, I attempted to apply skepticism. But, if they can deliver on all of these promises, it has to pay off for my company. Needless to say, they have! Thank Kyla and thank you Vaughn **... you nailed it!!
I have been working with Derek ** for the last few years, he and the Hibu team have done a great job at informing me of services and meeting our needs. Since working with Derek we have switched all our advertising over to Hibu making them on only and number one provider. I am please with our working relationship.
Thank you Richard for your feedback. We are happy that we are helping your business.
I was their customer for at least five to seven years, advertising for my private practice dental office, they were suppose to do a good job as far as a recommendation for search engine optimization (I found out it was at %33). I was shocked to find out that my ad was on page seventeen on Google. When I called to cancel the service, they removed my free listing from Google, they kept the free YouTube video they created for my business, attached to it, the only false negative review (unverified) from 2012. Hibu deliberately removed all the other five star reviews, which were about sixteen. The website they created for me is inactive since I requested to transfer the domain to another company, they still have the website of my office up and inactive on Google. If this matter is not resolved in a satisfactory manner as soon as possible, I may seek legal advice.
Hello Dr. Girgis, I am sorry you had a less than satisfactory experience. I appreciate the time you took to explain your concerns and issues to me. Thank you and we hope we can serve any advertising needs you may have in the future.
Hibu Company Information
- Company Name:
- 90 Merrick Avenue, Suite 530
- East Meadow
- Postal Code:
- United States