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Gravity Payments

Gravity Payments
Overall Satisfaction Rating 4.48/5
  • 5 stars
    21
  • 4 stars
    8
  • 3 stars
    2
  • 2 stars
    2
  • 1 stars
    0
Based on 33 ratings submitted in the last year
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Gravity Payments Reviews

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Page 1 Reviews 0 - 30
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Feb. 23, 2020

We were using a different credit card processor and were not happy with their service. We shopped around and were referred by another restaurant to Gravity Payments. Gravity has done a great job. Our POS company was bought by a credit card processing company that then raised our rates. They attempted to make it difficult to change to a third-party processor. Gravity was able to work through all that BS and got us onto Gravity processing and improve our rates. Chris, our rep, did a great job cutting through all that mess and getting us what we needed.

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    Rated with 4 stars
    Verified Reviewer Verified Buyer
    Original review: Feb. 14, 2020

    We've been using Gravity for at least a couple years for the retail lumber and hardware store. We liked the way Ron, the rep who helped us on the previous setup, did business. When we have had some sort of glitch or issue caused by a power outage or a regional outage and we couldn’t figure out the problem, they’ve been very helpful when we've had to get on the phone. They eventually said, “We think there’s a regional outage or a problem with your internet server.” It turned out that was what it was.

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    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Jan. 19, 2020

    I switched from another processor to Gravity. Another business owner locally here was using them. There was a local rep initially that I talked to with Gravity. It was nice just having a local guy that could answer questions, set me up. And if I had any issues, you could just go right straight to him. And then also, when I called for help at the call center, from Everett or Seattle, those guys have always been super helpful. I have a mobile auto glass service so everything I do is on-site. So every transaction I do is mobile. They gave me a swipe machine at the beginning. But out in the file, everything is so dirty out here that it got to be cumbersome to try and swipe it once, twice, three times to get it to work. So I have just gone to keying in every transaction. But other than that, they've been great.

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    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Jan. 14, 2020

    We did an online search and found Gravity Payments. We also considered other credit card processors through our current bank. So, we looked at options with Bank of America and then with other local banks as well like BB&T and SunTrust. In the end, we got Gravity Payments. The three main banks were the authorized payment server that allowed us to receive payment online. Also, the rate they gave us and ability to have the funds in our bank account in two business days were deciding factors. We got a good value with Gravity Payments and their service so far has met my expectations.

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    Rated with 4 stars
    Verified Reviewer Verified Buyer
    Original review: Dec. 10, 2019

    Experience has been good so far. Although I am not sure the costs decrease from Avalon. Also, would like to implement online credit card services for patients, which would like follow up on that as discussed when we first switch providers. :)

    Gravity Payments response

    Hey Dr. Cindy!

    Thanks so much for taking the time to write a review; we know how busy your day gets. I will follow up with a call or swing by for a visit so that we can review a statement as well as online payment options for you!

    -Anthony

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    Rated with 2 stars
    Verified Reviewer Verified Buyer
    Original review: Feb. 26, 2020

    I had a local Gravity Payments representative who would come in and make sure we were getting a good rate. He would also double-check to make sure the security was good and we passed all of our tests. And ever since he retired, I haven't had any interaction with any local rep. Also, my webmaster has a hard time syncing things with Gravity Payments' equipment and doesn't really get much cooperation when it comes to the coding and the interaction. There is another company out there that is a little more hungry for business. They are more willing to walk us through their process, their equipment is easier to write code with and the cooperation from them is better. I'm gonna switch from Gravity Payments.

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    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Feb. 24, 2020

    We did an update with our Gravity Payments system yesterday and it was super fast. It’s super easy for processing and also super easy to track things down if we need to look something up.

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    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Feb. 22, 2020

    I googled credit card merchants and Gravity Payments was transparent and honest with the way they answered questions unlike everybody else I talked to. I get notifications and everything’s instant with their portal. And if I have a question, they answer it.

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    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Feb. 21, 2020

    We had a couple of other companies and they would always change rates. The rep from Gravity came in here and it was straightforward. He was a man of his word, which means a lot to us because we're kinda old-fashioned that way. Gravity met our expectations perfectly. Everything matches and we're 100% happy. The experience was wonderful and we couldn't ask for anything better.

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    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Feb. 18, 2020

    I've been very happy with Gravity Payments. The service is good and it's nice to have a local rep I can call when I have an issue or I need something. And he's super good about staying on top of **. The equipment overall is great. It's very convenient to have it wireless and be able to sign on the screen and all that jazz.

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    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Feb. 13, 2020

    All of our interactions have been good. Gravity Payment was gonna help cover the online store and do the credit card processing for nothing. Their prices were cheaper than the other one that I had looked at. I also like their equipment.

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    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Feb. 12, 2020

    We've been using Gravity Payments for a long time. Their price and customer service made me decide to go with them. So far, my interaction with their reps has been good and I like how the equipment performs. Gravity Payments has good service.

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    Rated with 3 stars
    Verified Reviewer Verified Buyer
    Original review: Feb. 11, 2020

    Gravity Payments was referred to us by our web designer and I trust him so I thought it was a good service. But now, it doesn’t credit the payments to our bank account right away. Our cut-off time is 10 o’clock in the evening and the payment doesn’t go to the bank the next day. It takes 48 hours. We talked to Gravity about it and they said that the solution is to process the batch in the afternoon, which doesn’t make sense to me. We reconcile the payments at the end of the day and we work until late at night so, that’s too much work.

    Gravity would have been very helpful for the credit payments, but recently I don’t know if it’s working or not because we haven’t been receiving any payments from our patients. I don’t see any email for paid payments. Also, I know I'm supposed to log in every month so that the account won’t be locked up, but I haven’t been able to log in to Gravity recently. Moreover, our machine is so hard to press and has to be changed.

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    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Feb. 2, 2020

    Gravity Payments' service was better than Heartland, which I also considered. They followed up, they remembered to call and they met with me. They're a local company. They're very friendly and nice, and they explained everything. I'm changing my point-of-sales right now. I wish they could carry more different brands with their point-of-sale.

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    Rated with 4 stars
    Verified Reviewer Verified Buyer
    Original review: Feb. 1, 2020

    We've been using Gravity Payments for a couple of years now. The process is good and the equipment is easy to use. The one that we have is a bit older but it gets the job done. So far, there has only been one or two times that it has been down, but it was because our internet was down. So, it really wasn’t even them. I wish the speed improves. I don't know if it's them or if it's our connection but sometimes it takes a while. Overall, we're happy.

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    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Jan. 28, 2020

    We mildly considered other companies, but the ease of setup made us go with Gravity Payments. We’ve been very pleased with how they handled our account.

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    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Jan. 24, 2020

    I heard about Gravity Payments from a guy who came in the door. We had some other credit card processors prior to signing up with them, and Gravity's cost and the quality of their service are fine. We are satisfied with things so far. Everything has been fine.

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    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Jan. 18, 2020

    It was easy and simple to use Gravity and the rates were pretty good comparatively. It's probably better than what I get from my bank, for sure. Everything is good.

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    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Jan. 16, 2020

    We use Gravity Payments for our online store and they do a very good job. The cost and quality of the service are excellent. And their customer service reps are always very helpful.

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    Rated with 4 stars
    Verified Reviewer Verified Buyer
    Original review: Jan. 15, 2020

    The Gravity Payments machine has been great, however, there were a couple of times when it kicked us off or it shut off. We also had problems with it a couple of weeks ago and we couldn’t even turn it on, which was kind of a new thing that we hadn’t experienced before. It did that a couple of times and we had to disconnect everything. It has glitches here and there, but it’s working.

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    Rated with 4 stars
    Verified Reviewer Verified Buyer
    Original review: Jan. 9, 2020

    It’s been fine with Gravity Payments. I heard about them from another glass shop that was using their services. I'm happy with the quality of their service and everything seems to run pretty smoothly.

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    Rated with 4 stars
    Verified Reviewer Verified Buyer
    Original review: Jan. 7, 2020

    It’s been good with Gravity Payments. They are linked to our POS system, the processor, Smile. They can be better though with less fees.

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    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Jan. 4, 2020

    Hi. Thank You for the speed of people answering the phone. I actually left for another company and quickly realized that was a mistake. Please keep your customer service phone answering times to less than a few minutes.

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    Rated with 3 stars
    Verified Reviewer Verified Buyer
    Original review: Jan. 3, 2020

    So far, Gravity Payments has not met our expectations. Since we use mobile chip readers, we don’t get the debit card rate. So overall, it brings the percentage to not anything special.

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    Rated with 4 stars
    Verified Reviewer Verified Buyer
    Original review: Jan. 1, 2020

    I have a POS system account, so they referred me to Gravity Payments. They assisted me well, so I stayed with them.

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    Rated with 4 stars
    Verified Reviewer Verified Buyer
    Original review: Dec. 11, 2019

    Friendly when I call and have had a good experience with the software. Backend a little confusing and the add-on QuickBooks integration seems a little chintzy. I don't use QB, so don't care that much. Only complaint is the UI where the tip part of the process seems setup for a two screen setup and it again looks tacky when I hand it to them saying tip me. You could make process better. Most importantly, friendly people who get back to me very quick. Thank you.

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    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Dec. 11, 2019

    We used to use Gravity Payments as a processor a long time ago. We considered other credit card processors too, but Gravity is a local service and they have competitive rates, so we went with them. The cost and quality was excellent. We don't use any real equipment, it's all through our POS, but the service is good. It has been an excellent experience and I'm very satisfied. The whole credit card processing, as confusing as it can be, has been very straightforward with Gravity.

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    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Dec. 10, 2019

    Everything that Gravity Payments does for us is 1st class! Handling any concerns we have immediately, and if they don't have the answer they get right back to us. Helping us with the Ballard Seafood festival and setting up the clover devices for an event we had never done before. Just being there for us when needed, when most places have what seems like a robot 1st service than a real person. Thank you.

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    Rated with 5 stars
    profile pic of the author
    Verified Reviewer Verified Buyer
    Original review: Dec. 9, 2019

    Gravity Payments is unlike any other credit card processor. Their onboarding is seamless, customer service is impeccable and statements are easy to read. Their honesty and transparency make it easy for me to recommend them!

    Gravity Payments response

    Thanks so much, Sara! Out of all the different credit card processing options available to you, we can’t thank you enough for trusting Gravity with your processing!

    -Gravity Vet Team

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    Rated with 2 stars
    Verified Reviewer Verified Buyer
    Original review: Dec. 7, 2019

    The whole process to dispute a chargeback was extremely difficult. You had to register on to another servicing site to go through a validation process on time. Of course, none of these process was helped from a local agent, and I kept wondering if the process was to actually help us or against us.

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    Gravity Payments Company Information

    Company Name:
    Gravity Payments
    Formerly Named:
    Gravity Payments
    Address:
    5601 22nd Ave NW
    City:
    Seattle
    Postal Code:
    98107
    Phone:
    8667014700
    Website:
    gravitypayments.com