GoFundMe

I just wanted to provide a positive review for the great experience I had with GFM. I was able to set up my account and spread the word quickly and easily, and received my money 6 days after I set up the page without any issues. I was worried about setting up a GFM at first because of the worrying reviews left by others, but I really think that if you check your information carefully (make sure your name matches your bank account etc.), then it will not be a problem.

Anything I had a question on or a problem with was quickly resolved by patient and knowledgeable people. The only problem I had turned out to be a misunderstanding on my part. They kindly talked me through it.

All the bad reviews for GoFundMe are probably from the competition. They provided me with GREAT service. I raised over $11,000 and I received all the money minus the fees. I started receiving funds the very next day, and have gotten all funds donated. I would recommend.

I donated money to a classmate with health issues. GoFundMe automatically added a 12.5% charge as a tip. I changed it to 5%. When the donation got process it reverted back to the 12.5 %. I tried contacting customer service via chat. They wanted to get my credit card # and charge me to chat. Unbelievable.

About three years ago, I was very ill and hospitalized. At that time my daughter created a GoFundMe charity for me. My charity raised around $500. I was very ill and did not view my account until several months later. My daughter tried (about 5 months after the charity was created) to get the funds from gofundme for me, but was told that if the money isn't taken out, gofundme keeps all of the money that is in the account!? As the beneficiary of the account I tried to get through all of the red tape to try to get my money, and was told the same thing - "After five months, if not claimed, that gofundme keeps all of your money".

Yesterday, I made a campaign for a book tour. I recently wrote a Christian children’s book and my dream is to have a tour and travel. The very next day GoFundMe placed my campaign on hold, meaning I would not receive any funds if I were to. It’s disappointing that a company picks and chooses who they want to support, there was not one thing wrong with my campaign. I guess I shouldn’t have wrote in the description that I was a, "** author". Then, my campaign would have not been targeted.

I’m very upset right now. I’m raising money for my brother’s headstone and a few days later after I received my first 2 withdrawals in my bank account. I go into the GoFundMe account I’m all of a sudden under review and my account is on hold. I never received any emails telling me why or what’s going on. I’m trying to reach out to them through email but no response. I have no idea what’s going on. That same day I received an email saying my next withdrawal will be coming in a few days. This is crazy.

My Gofundme was cancelled for a non profit I was raising money for. It only made $285.00 so far, which $100.00 was mine yet they said I did not follow terms of service and insinuated potential fraud. I read there terms of service and did not see any problem or misuse. I attempted to call them but no phone number available and after a few days, I received an email which stated they could not disclose the reasons for termination. Horrible company that states they want to make a change and even more horrible customer service. I am still waiting on my refund and other donations I made through the platform since they deactivated my account. - Jerome

I was excited to use this site to get money for hormone replacement therapy, only for them to send my money to someone else's bank account. When I contacted them about this, they just kept telling me to verify my bank account over and over again, (which I had done already). I have lost all my funds to someone else that has a JPMorgan account, meanwhile I have a TD Bank account. I certainly will just be using some other platform in the future when I need money assistance because this is ridiculous. They have no control over the money, which makes it impossible for them to reimburse you or refund you if something happens to your money.

I have currently a fundraiser and collected 4,500 for covid relief fund. Now it takes days to access the money, although I have uploaded all documents. The email sent by Gofundme was in different language (Dutch). There is no phone and email contact is without success. If you have an urgent topic I can’t recommend this website!!!

DO NOT USE, there is no safety on your donations. They are allow you to change the recipient at any time so that the money can be taken by anyone. My cousin Adam ** had a Gofundme his funeral but his evil dole dosser ex took the money after the organiser changed it. So none of the money went to the funeral and Gofundme will not refund despite it going against their guarantees.

I set up a GoFundMe page for a family friend who needed to apply for a VISA to continue working to support his young siblings. We tried setting up withdrawals and received confirmation it was successful yet no funds were released. We keep receiving notifications that withdrawals must be set up by June 5 2021 otherwise the donations get refunded. Emailed GoFundMe on support@gofundme.com only to be told in their response that I sent an email to an unmonitored inbox. What are we supposed to do when we’ve followed their instructions in the sites Help Centre and no withdrawals occur???? I will know better next time to not use GoFundMe to help someone. Unreliable and disappointing.

A friend had set-up a fundraiser for her grand daughter who needed heart surgery. After she had set it up I immediately donated $100 plus $5 service fee to kick off the fundraiser. It didn't take long for us to realize that she had a lot of difficulties with the site. Tons of her donors contacted her frustrated and told her the site was non-operational. My friend had tried and failed for several days to contact Gofundme for assistance but has always reached a deadend. When I voiced my concern as to my donation she told me that the website stated that unclaimed funds will be refunded to the donor if it has not been collected by the fundraiser within 60 days.