GoFundMe

I was uncertain whether my idea for a campaign would be a good fit with GoFundMe. I sent my questions and within 30 mins Kaity emailed, encouraging me to launch my campaign and gave detailed recommendations on how to create a successful campaign. She followed up with additional links on how best to proceed. I greatly appreciate her timely response and completeness of her answers. Great customer service from their Happiness Team.

My brother posted a GoFundMe page back in Dec 2017 when he was struggling and homeless. My brother suddenly passed away in Jan 2018 of a heart attack and I have contacted the help center two times to let them know that my brother is deceased and I have a death certificate and that I want them to remove his GoFundMe page. It is so tragic to lose a sibling and then to have this reminder on GoFundMe. Why won't they take it down? Do they want any residual money that comes in? This is horrible and this company should have a phone number so that I can actually speak to a person instead of trying to get around their email support center that doesn't even let you put in your own question!

A family friend set up the campaign for my two autistic sons when their Dad died suddenly in June 2015. It’s been almost 3 years and my older son is now 18. He asked if he could get the money that was raised for him. The campaign organizer told us that all the money was turned over to their UNCLE. He said that he knows nothing about it. I’ve contact GoFundMe three times now. Today I received a reply but no info on what will happen. There just has to be a better way to help people who are victims of fraud. I may contact the local news station to see if they will cover this. I’m frustrated and disappointed in people.

I created a project called 'Monk on a Bike' about two years ago, inspired to do so by a personal cancer scare. I am originally from Washington, D.C., but have been living in Japan for about 15 years, and became a Zen monk eight years ago at a temple near Tokyo. I approached GoFundMe for assistance in creating and promoting the 'Monk on a Bike' charity campaign, a 3100-mile solo bicycle ride from San Francisco to Washington, D.C. in support of 'The Children's Hospital Foundation'.

I have set up a GoFundMe page to raise vital funds to raise money for treatment for my dying dad. It is now saying I need to set up withdrawals by the 25th April before it freezes my account and sends all the money back. Whenever I upload the images it asks for all I get is a screen that states verifying. Nothing happens! I can’t get a reply from anyone. I can’t contact anyone, it’s just awful.

I decided to donate the Humboldt Broncos. My total amount was to be $100 but was surprised by the tip request of 15%. I ended with $87 for donation and $13.50 for a 'tip'. After consideration, I thought 15% was too high a fee and contacted customer service requesting that the tip, since it was voluntary, be transferred to the Broncos Team. In a very quick reply with a friendly note, Jared in customer service advised he could not redirect the $13.50, but would refund that amount. I donated an additional $25 and this time added the 15% because I understand your company requires revenue to operate.

Some of my co-workers set up a GoFundMe for my family as a surprise. I used the app on my phone to do everything, and I was pleasantly surprised how easy it was (and of course it's great to not have to sit down at a computer). Even connecting my bank was simple. It did take 4 days for the money to transfer to my bank, which is normal for other bank transfers I've done elsewhere, but it would still be nice to have a way to get money more quickly. Overall a delightful experience!

Bridgette and I can't thank our friends, and GoFundMe enough! By the way, all 3 growths were benign, thank God! Two weeks later now, Bridgette will have the surgical staples removed tomorrow (4/10/18).

My wife and I suffered the loss of our horse barn due to fire in 2017, along with barn we lost two family pets, all of our tools, horse tack etc. Afterwards a friend of ours started a GoFundMe account and through generous donations had raised over $6000 which was going to be used as a down payment on a new barn, of course we didn’t realize that GoFundMe was going to take a nice chunk of the donation money! I assumed and so did everyone that helped us that sure GoFundMe would take a fee, but I didn’t think it would be a 1/3 of what was taken in. We ended up with $4400 out of the $6000 after the GoFundMe fees and I really feel sorry for the people that really need the money more than GoFundMe does. So just to let everyone know GoFundMe is a business and not there to do nice things for people. It’s profiting off of people’s misery.

Spent weeks setting up a GoFundMe Campaign here in Ottawa Canada. Have cancer. Very sick. Got all kinds of Positive Emails from them only in the end to receive an email from their Pay Department WePay...that they are not going to send my $110.00 for no specific reason at all. Not a King's Ransom...maybe a technical problem...not sure. Basically they havent responded to my query yet? The only problem I can figure out is that their Bank Forms in the USA are different than here in Canada. Maybe this is the issue? Why wouldnt WePay say this in their email to me? Give GoFundMe a few days to see if this matter can be resolved or not before I jump ship with them.

We reviewed GoFundMe process before starting a fundraiser for a nonprofit school that lost its playground during a windstorm. It advertises that it is "no platform fees" whatever that means, and then mentions a 2.9% charge on funds raised. We proceeded to create a GoFundMe for the playground. We received $4600, $3500 came from a brother and sister of the one who started the campaign. After raising $4650, we clicked on "Withdraw" hoping to get the funds and purchase the playground so that students would have a pleasant surprise after their Easter break. Instead, we learn we are compelled to open a PayPal Account.

I set up a GoFundMe for getting the PC of my dreams for streaming. I had gotten a very generous donation from someone of $1500. I was so shocked and happy and was getting ready to withdraw until you guys completely shut down my account and wouldn't tell me why. I want my account back. I worked hard on my account's story. I don't know if I got reported by someone for some reason thinking I was fake but now I'm pissed. Please reply to this so we can fix it. :)

Everything was going fine with my campaign and was receiving withdrawals. And then up until a couple of days ago donations were being refunded. Why say people can raise money for businesses if all that ends up happening is that they can't receive the donations. GoFundMe is a scam and a fraud.

I received my first couple donations as I signed up to withdrawal within a few days of my first donation. My next couple never came. Then the most recent one did. It even sent me an email confirming that it was sending it to my account. Rip off!

I set up a campaign to help save feral cats that are dying because they are sick and need vet care. I was told my withdrawal was canceled and that I have to send Identification. I did and still haven't been able to withdraw my funds. I'm on the verge of suing WePay and GoFundMe. They are fraudulent and will do anything to hold your funds and benefit from it.

I had started a GoFundMe account to help gather public documents from a local government to provide that information to the public. I have a online channel that I provides news and information as well as a free public service to locals to help get records that are public. Based on my viewers, they requested that I create a Gofundme account so they could donate to help pay for the fees to get records and help others. I did just that and even posted a video to on my account to show what I was doing and what the money would be used for if they donated. I had several people donate to me within a few days. One example it was going to cost $1050 dollars to get records that were requested.

We set up an account to help our group. We set up a withdrawal as well to purchase equipment. The funds show in the account, but will not transfer. GoFundMe tells me they are escheated as not claimed in a timely fashion. I read terms and conditions and understand why they did it, but they should be able to tell me where they went. They cannot. First in Colorado, then California, then Delaware. No one has a record or accountability here. They cannot tell me the name it was sent in either. Unacceptable.

If there is the chance you will need to cancel your fund drive down the road, or you might not have anything to do with the fund down the road DO NOT USE GoFundMe. I had started a Dog Park committee for a local dog park in Toronto. However, due to the city's poor maintenance of the dog park, and my dogs having health issues using the dog park because it was so dirty, I left the dog park and passed the email address for it over to others to run. In the meantime we had started a fund to get needed supplies such as a storage bin, shovels, rakes, etc.

After the first 3 friends who donated found out that you are taking 8% they have all refused to use you. Now they just send the money directly to me. I've had a great response but it's not due to GoFundMe. It's because lots of people love my 22-year-old disabled son. I'm withdrawing the funds and then closing this campaign as your fees are ridiculous. I will never consider using you again.

We placed a GoFundMe program to get $10,000 to fund our project of giving away free virtual reality headset/systems to quadriplegic people. We had raised $2400 in cash donations at our office and Mr. ** donated $2500 online via GoFundMe with his credit card. The first time the WePay financial arm of GoFundMe refused Mr. **'s donation because they thought we were trying to launder money. They changed their mind and asked Mr. ** to try again which he did, and again they refused his money because it would cause chargebacks. Now GoFundMe.com has closed down our GoFundMe program so we cannot use their platform any longer. The money raised here will be used to hire a really good attorney and sue the pants off these people at GoFundMe and WePay.

Based on my last year's positive experience with GoFundMe, I started another campaign to raise money for the Fuller Center for Housing in Armenia a few days ago. Only this time, I saw a banner saying my funds were on hold, followed by "urgent" emails requesting I revise my story and include information which was already there. I tried to answer the first email, hoping it would clarify things, but got a reply back from a second person with yet other strange questions, again I answered them, but a third person writes back and a forth and I am still in limbo. To top it all, the last person suggested, the reason for the confusion is that I was not replying to the emails sent to me, rather starting a new thread. Which I may have, because it takes them a day if not longer to get back to me.

On March 2nd, I contacted GoFundMe about an error that was made in processing a transfer of funds from GoFundMe to my savings account. Since then, they have repeated the same mistake. I gave them a savings account number and they processed it as a checking account and my bank had to refuse it. The people who are responding to my emails are not helpful. They send scripted messages and try to tell you that it was your own fault. The people reading my emails are not able to process the information. Incompetent.

I have contacted GoFundMe twice about funds not being allocated where they were supposed to. My sister, who is a donor, also contacted them. The money was supposed to go to my nephew's funeral, and his brother has not given the money. It has been 3 months now and I had to put it out on Facebook that the money wasn't paid to the mortuary. I think if they had done anything to let him know they were investigating, he would have given up the money. I finally got a nasty response from him showing 3 money orders made out to the mortuary. It is a big embarrassment to have to put it on social media to get the deed done. You charge a percent for what? I thought you would do something for the money.

I recently funded a close friend's "GoFundMe" account on 5 occasions. The funds were supposedly put into her bank account. Yesterday she received various text messages from "GoFundMe" that they had taken the funds BACK from her campaign and would be sending them back to me! They also stated that she could NO LONGER receive donations. They did NOT however say what they were doing with the so called "tips" they had taken on top of the money I paid into her campaign. If they do this with multiple campaigners they will earn a fortune with the tips plus the interest on the money for a day or two! Both of those items will certainly make the owners of "GoFundMe" extremely wealthy. Tracking down the "GoFundMe" site leads not to Ireland, but to San Diego CA. I intend to engage Law Enforcement in an investigation into this matter and a possible "class action" against "GoFundMe". This should NOT be allowed to happen.

I found the site easy to use and the staff very quick to respond to questions. Even though I didn't raise enough money for my cause, the staff were more than helpful in giving me my options to release the funds. I chose to return the funds to the donors. The other options were to cash out, donate to another cause, etc.

My daughter set one of these up for herself against my advice. A couple family members donated for a school study trip for her, the donations were only $50. I set everything up to withdraw the 45.75 which is the amount after their fees, and they repeatedly said it takes time to hit the bank account. That was October 2017 and it's now February 2018. After getting the runaround from them for months, I've given up and I just gave my daughter the $50. Read the reviews. TOTAL SCAM. First and only time using these shysters.

Tried setting up a campaign, after a multiple back and forth questions they removed it based on their incorrect assumptions. Usually I wouldn't care for this, as it's just another faceless online entity, if they didn't waste so much of my time.

After creating a GoFundMe fundraiser for some people in need, when logged in later, although I selected to put the GoFundMe campaign on Facebook, at regular intervals, I went to the Campaign Settings page and found that everything was disabled including Donations! Also, the website does not remember me. Every time I go to it, I have to reenter my email address and password. It has stopped allowing me to enter information, so as I recall, I had to start over and reenter my information. Still, after many months the donations were at $0! I had a terrible time trying to get their Support to address the above issues and I still don't have a valid reason given for why I cannot log in with the same password I did before, after emailing them many, many, many times. Obviously, their Support people do not know much about their system and have wasted my time dealing with them.

I donated to a life-threatening need for a medical flight back to the USA to Colombia. My donation was denied no reason. Got only an email rep. Hours emailing then asked to prove how I know the family. When it's my own daughter. I was required to send proof like pictures & my ID. I am just outraged. No resolution. A life is at stake. They say a few business days to decided if they Will reverse the refund. Meanwhile my family waits for the refund that says it takes 3 to 7 business days. This company is not truly what it seems & it takes days to resolve anything. I have donated before to GoFundMe. Never questioned. No answers. Just 3 different people telling me there is nothing they can do. A life is at stake needing the funds to get our family member to a better hospital. I was told if I don't like it I can go through a different resource to get my family money. How do I do that when I have funds pending a refund. It's outrageous.

I have recently used Gofundme to raise money for my Mom's funeral and after hours tonight of useless emails that have not lead me one step closer to accessing the funds. I am at my wit's end. No phone number really? Is this even a real company or is it a scam? I know there have been wonderful generous people that have given to help us and I hope they were not scammed as well. I am so upset. Does anyone have a number I can call?