GoFundMe Reviews

I have never had such a bad experience and the girl on the other side of the screen that you call a customer service rep found it funny when I said, "Well I will file a complaint then." The beneficiary of the GoFundMe let me know this past Tuesday that her account info via GoFundMe had been pending this entire time but had sent me a photo of her back account that there was deposits going and being refunded. I went into the gofundme and it said all the money that had been raised was gone. So I contacted GoFundMe. Got a guy and since you can't talk to a live human being on a phone I sent him the screenshots and said, "Where is the money from the fundraiser? I did everything that your website says for troubleshooting and the money is gone. And she clearly by the proof that is now in front of you has not received it."

No helpful customer service. No means to contact. Cannot add bank account to withdraw. Agent stopped responding after only two attempts to assist via email. No phone number. Waste of time. Do not use this service for donations. They are a scam.

GoFundMe will always side with fraudulent fundraisers over donors even if you present all the evidence. After being scammed out of over $1000, I did not wish to be lied to again. I am sorry that I reached out to them for help.

So I've two separate GFM opened within 4 years, I'm opening a security company and just need money for the licence and insurance. I was homeless for 5 years of my life and struggled with my finances to be able to pay for everything from my personal checks, while also supporting myself living in my car, I feel like GFM was a distraction and is very time consuming seeing how I'm still at step one of looking for funds to get my security company. I will be deleting my fundraiser on GFM and look for other ways to come up with the funds.

My sister passed away and I started a fundraiser to pay for her memorial and travel to her memorial for her children and grandchildren. Her abusive ex also started one for the same purpose although he was not paying for any memorial or travel. He reported our GoFundMe and they apparently sent an email but never flagged my account that I logged into often. I had no idea there was a problem. I responded and showed them our travel receipts and explained about the ex and they stated my title, yes just the title was misleading even though the fundraiser clearly explained in the description. They allowed the wife beater to keep on taking money despite his blatant lies...DO NOT USE GOFUNDME! There is no customer service at all. I hope all our donors get their money back and I let them all know as well to ensure they aren't cheated as we were.

GoFundMe customer service is nothing more than help links or being directed to help links, no phone service, no levels of service. There is no accountability for system glitches and they can be non-transparent in doing business as a result. Once they have your donations and data they control everything without recourse. It is a bureaucratic self-serving financial system with board members who have left companies such as Amazon, GoDaddy, Facebook and AirBNB. You are forced to have a Facebook account to upload a profile photo so they can collect your Facebook data. There can be no personal computer internet privacy when connected to the site from your browser. They partnered with a new financial transfer company and the change cost me almost $300.

Organizer started the Gofundme and it’s been 8 months and we have only got a fraction of the money raised. Gofundme has no phone number and seems likely we will never get the money to help with our son's death and medical bills.

Please do not use Go Fund Me to raise funds for anyone. They do not have real people to chat with to resolve your problem. They started out good with bank transfers but now they have stopped altogether. They keep sending me an email saying it will be resolved and it has not. They do not have a phone number to call either. I think they are taking people's money and using it for themselves. So sad when you are trying to raise money for a worthy cause. RUN, RUN, RUN! Don't use them to raise money.

My son was hit by a car and a so called friend of my son's, mother, started a GoFundMe for him because he had head trauma and other issues. It raised $5917.00. When I asked her to start transferring funds she started ducking me and lying about the process. Then because he was released from the hospital early because he was doing better than expected and they wanted him to go home because we were from WV with WV Medicaid in a VA hospital so he could start his rehab they then allowed the organizer to decide and lie about me and return the funds to the doners. (We she says that's what she's king gofundme doesn't respond to my emails in regards to me filling out the beneficiary claim form.)

I have just managed to raise $5910.00 for a friend and coworker of mine, after her daughter unexpectedly passed away. GoFundMe is holding all of the donations hostage, as they claim that they can’t “verify my identity.” They also claim that I have not responded to their 3 emails requesting me to verify my identity, even though I have responded and re-responded multiple times, even leaving my phone number and requesting a phone call. They are now telling me “Well, since we can’t verify who you are, your beneficiary cannot recover the funds.” I have now escalated this to the Fraud Center Department of the ** website. I will never ever use this fraudulent company again. Be very careful about donating through them, and do not start a fundraiser through them. You will get nowhere, as their customer service e department is likely A.I. algorithms and not real people. Run run run.