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GoFundMe
GoFundMe
Overall Satisfaction Rating
1.45/5
  • 5 stars
    12
  • 4 stars
    0
  • 3 stars
    4
  • 2 stars
    8
  • 1 stars
    99
Based on 123 ratings submitted in the last year
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GoFundMe

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186 GoFundMe Consumer Reviews and Complaints

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Page 1 Reviews 1 - 30
Rated with 1 star
Verified Reviewer
Original review: Dec. 10, 2018

I started a fund to purchase Christmas presents for my local community... The total amount is 1,165 USD and after a MONTH is impossible to get my money. It’s impossible to contact anybody, they don’t response your request. Something good became a nightmare!! I don’t understand why this company keep the money of the people in need. It’s a shame! I will write a daily review here until I get my money. Don’t trust this company.

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Rated with 1 star
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Verified Reviewer
Original review: Dec. 9, 2018

Add me to the list of disappointed GoFundMe users. I requested information about how the beneficiaries, my brother-in-law and his wife, who are not very computer literate, can withdraw money once the withdrawal portion of the account is set up. The customer service rep’s response didn't address my question. I followed up with an email repeating the request and explaining more of the situation (my in-laws lost their laptop in the Paradise fire, so what little computer savvy they have, was made more difficult). This email was met with another unrelated response.

They then put a hold on the account and asked that I add information to the campaign description (How am I related to the beneficiaries, how will the money be used, how will it be withdrawn, etc.). I emailed them an edited version of the description to get approval, and they again emailed an unrelated response. This time they told me to post an update to the campaign that I will be withdrawing the money for myself and a description of how I will get the money to the beneficiaries.

I'm supposed to click "donors and followers," which I assume means they'll get an email that I'm now receiving the funds. I don't want to withdraw the money!!! This would only be my very last option if the process is too difficult for my in-laws. Besides not looking like I'm taking their money, withdrawing it could affect my income taxes. I've sent another email responding to their request, and explaining that I don’t want to withdraw the money but just the information I initially requested, but am doubtful anything will come of it.

I understand that there are lots of scammers trying to make money, especially off of the California fires, but this is ridiculous. I even sent screenshots of the texts I had with my in-laws and my mother-in-law about the fire, including photos and that I wired them money to help them. All the texts are dated to show the sequence of events.

I wish I had just set up a dedicated bank account in their names as my attorney and I had discussed. I thought GoFundMe would make it so much easier on the donors. My in-laws really need this money and can’t get it because nobody is willing to help. I’m starting to think the responses are generated by a computer. If they still don't help me, I'll be filing a complaint with the Better Business Bureau.

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Rated with 1 star
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Verified Reviewer
Original review: Dec. 4, 2018

Up until two months ago I knew nothing about 'GoFundMe' campaigns and now I wish the site did not exist. It seems to me that anybody can start a GoFundMe campaign, begging for money for whatever they wish, using defamation and harassment, cyberstalking which does not go away when you log off directed at whomever they want, totally unchecked by 'GoFundMe only for the donations to be used for anything but what the original poster said they were to be used for.

It seems to me that this site should be renamed 'goconme' or 'goscamme'. It is a paradise for con men or women. Myself and my friends who are passionate animal rescue supporters are appalled that someone can deceive the genuine animal lovers out there by telling complete lies and smear the good character of people to elicit donations. Many people have reported this campaign but yet nothing has been done about it and he continues his evil campaign, absolute disgrace. Do not donate on this site.

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2 people found this review helpful
Rated with 1 star
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Verified Reviewer
Original review: Dec. 3, 2018

Started a GoFundMe page to raise money for an 83 year old man in dire need. After 2 days they shut down the page with no explanation. Efforts to try and contact them went unresponsive but they kept the fees. Any legit company has a human contact in case you need help. Not GoFundMe. Very frustrating. Buyer beware!

5 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Dec. 3, 2018

I notice not only those in need get lots of money and it's not only GoFundMe responsible, it's the one making the donations. Why a wealthy family that lose a member of their family should get over 500,000$? I don't get it. Everyone can lose a child or love ones and we live with it, we don't open GoFundMe. This should be only for those in NEED financially not in need emotionally. If that's the case We should GoFundMe just about everyone on the planet... GRRR.

5 people found this review helpful
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Rated with 1 star
Verified Reviewer
Original review: Nov. 29, 2018

I thought I would make a GoFundMe for donations from friends, family and whoever else willing to donate to me because I'm not able to work. I was still trying to figure GoFundMe out after making the account. I had two people I know but not personally and all of a sudden today I get a email. They have no phone number so I emailed them and messaged them but haven't heard from them. They closed my account with no reason. I'm trying to get this resolved to get my account fixed or to find out if I have to make another. How do I fix something when they don't tell me the problem?

Another problem is one email says one person will get a refund but the other person I am talking to says he has been back and forth with them because they won't refund him his money and this is wrong! Here is the no reason email. "Upon review, we have determined that we will no longer be able to process payments for your account. All pending payments have been canceled and any existing payments will be refunded to the donors. If you have any questions, contact us."

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3 people found this review helpful
Rated with 1 star
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Verified Reviewer
Original review: Nov. 27, 2018

I created a GOFUNDME account to receive donations. After submitting "required" documentation to receive funds a few agents contacted me through email alleging documents were not valid and funds "may be refunded..." No written official notice was mailed after submitted confidential personal information. GOFUNDME and WEPAY, INC are not honoring my documentation.

6 people found this review helpful
Rated with 2 stars
Verified Reviewer
Original review: Nov. 23, 2018

I set up a GoFundMe account to raise money for my daughter's plane ticket to come home for Thanksgiving. The GoFundMe page was titled, please Help Bring My Baby home. My daughter attends UIC in Chicago and we live in South Georgia. I set up the campaign on November 17th and we were successful in raising almost all of the money. I then followed the directions and process exactly how I was directed in regards to withdrawing the funds. I tried to withdraw on November 19 and 20 and was notified on my GoFundMe page that there was a hold on my campaign and I should follow directions in the email sent to lift this hold. I have searched my email top to bottom and I never received this email. After numerous emails to the GoFundMe support I have still not received a single response. At this point I’m not sure what to do, if anyone has any suggestions please let me know. Thank you.

14 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Nov. 21, 2018

I set up a GoFundMe account shortly after March 17th 2017 when my wife was diagnosed with stage 4 pancreatic cancer. My first three withdraws were accomplished with no problem whatsoever. I then began receiving emails from the GoFundMe organization to validate my credit union account information. I did everything they required by sending e-statements with my company logo and a copy of a check with my company logo. The initial response that day was that a deposit would occur within a few days and then the very next day I would receive the same recurring response that I needed to submit, not resubmit, my account information.

I have sent so many response emails to them requesting guidance to satisfy them so I could receive my withdrawals into my account but the response I have received is that they have ceased accepting donations and will not make any deposit into my account. I have learned that they use a PO box out of Redwood City California and that the local police department in Redwood City were not aware that they were doing this or where their company actually existed, but that it was not in Redwood City.

We all know that the GoFundMe organization has become quite popular with many and well-known but it is also clear to anyone who has experienced any hiccups that they are impossible to get a hold of in the forum of a live person or a personal response to your questions through email. All of their answers are pre written answers based on queued words in your email.

I am not asking for financial help for a vacation, I am asking for financial help because I have had to take extensive time off from work without pay while my wife deals with stage 4 pancreatic cancer. I and my family live in Ohio but my job was moved to Washington DC which in and of itself is stressful enough as a commuter. Both my wife and myself have worked in our fields for just under 30 years and we have 3 adult children in college. This past week she suffered a stroke as well. Although prior to that she has astounded the Physicians with her tremendous strength and positive attitude and her having not experienced any pain at all for one of the most painful cancers that exist. She has been utilizing acupuncture with a focus on pressure points for pain which appear to have been quite successful.

It astounds me that this brilliant idea and concept seems to have outgrown their ability to handle their popularity and use. I do believe the GoFundMe concept is brilliant but it appears that they have outgrown themselves and really need to visit the idea of actually hiring some staff members who can address the more serious and dire circumstances that people may be using the GoFundMe campaign for.

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10 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Nov. 20, 2018

I made a Account for 10 days and deleted it because I didn’t get help! Other people put stuff up there that is not true and make it bad for the good people that need the help, like me! Very disappointed!

15 people found this review helpful
Rated with 1 star
Verified Reviewer Verified Buyer
Original review: Nov. 16, 2018

I'm unable to withdraw funds to close this account without disclosing my private information including birthday and social security number. This account was for my granddaughter's Senior Ex project; it's essential to graduating high school. She's not yet 18; I'm her legal guardian and a donor. This has been a frustrating experience... Sure hope the $$ is returned soon.

4 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Nov. 15, 2018

I set up an account to raise funds for an NGO helping children. The fundraising campaign is a success, our target is almost reached. Now we need to withdraw the money to buy blankets for the children but the beneficiary (the NGO) is unable to finish the identification verification because the bank account is located in a different EU country. I have sent many emails but they don't respond. The money honestly raised is stuck. The timing is key here as the money will be used to buy blankets and warm clothing for the children this winter, but GoFundMe does not seem to care. I am quite shocked and disappointed by the way they treat honest people defending good causes. I will be forced to take legal action very soon and will send an article to the press/media. People need to know and I am surprised GoFundMe does not care more about reputation risks.

13 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Nov. 13, 2018

As soon as I entered my nieces account info I received a message stating the deposit wouldn't go through. Due to the fact that my name was different than what's on the account. GoFundMe was set up for my niece to pay for my brother’s cremation. I contacted them. They just started over a month long of excuses. Still no money.

7 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Oct. 21, 2018

Holding funds from hurricane Michael victims. My home was destroyed from hurricane Michael in Panama City, FL. I have been trying to access funds for several days as I am currently homeless. The name of my campaign is Alex NEEDS our help!!! I am disabled with secondary progressive MS and in desperate need.

14 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Oct. 21, 2018

Today I received a transfer from the donations that were not returned. However, because GoFundMe canceled my campaign without an explanation and I cannot log into my account, I don’t know whose donations reflect the amount in my account. Also, did GoFundMe charged me a fee, even though they canceled my campaign without an explanation? There is a terrible lack of transparency and effective customer service, I honestly don’t know why. Closing campaigns without an explanation or warning makes one highly suspicious. Because there are other people’s money involved, it is also very embarrassing and worrisome. The email customer service was prompt in answering although it would take several emails just to clear up one problem. After canceled my campaign, none of my emails were answered. I am happy for the people who were successful in their campaigns. I am sad I wasn’t.

13 people found this review helpful
Rated with 5 stars
Verified Reviewer
Original review: Oct. 20, 2018

My husband needed insulin and being in the donut hole we needed a co-pay of $1,257.00. Money we just didn't have. I made a page and posted it and within 2 days had my first donation of $50. GoFundMe kept me updated constantly and would send emails offering advice on how to help promote my page. We were able to get the entire amount asked for and within 2 business days it was posted into our checking account. I know this site has helped others in need and I am very thankful for the assistance that they were able to provide! Of course, I hope I never have to make another one, but if I had to I would not hesitate or think twice about using them again.

13 people found this review helpful
Rated with 1 star
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Verified Reviewer
Original review: Oct. 16, 2018

I had launched a campaign to collect money in order to pay for the treatments of local ill stray cats. After four days, GoFundMe deleted both my campaign and account, sending me an email where it was stated that they couldn't disclose the reason of such action. I complained and in response they sent me the exactly same email again. I feel very frustrated and fooled around.

14 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Oct. 9, 2018

GoFundMe has no way to speak with a human. They only take emails and are extremely poor in responding. If they get one complaint about the validity of your account - with no proof other someone may not like you - they will freeze your donations. I would never recommend them again. They are only in it for the percentage they take.

24 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Oct. 4, 2018

Yes my Sister had a GoFundMe account set up for her due to her having cancer in 2017. The money that was raised for the campaign wasn't spent for what it should have been. I provided actual documentation to GoFundMe after several emails were sent to them. I jumped thru all these hoops and did everything they asked me to do. In the end they said I didn't have a fraudulent claim. This money was used by my Sister's boyfriend for his personal use not for her medical expenses as detailed in the campaign. GoFundMe is a complete joke and should look into these campaigns before letting people set them up.

33 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Oct. 2, 2018

In this year June 2018 I created a campaign for someone. Then after few donations I have to cancel my campaign and ask all donations back to the donors. All donations returned but except one (which is my husband made $2000). Several time I try to contact GoFundMe. They ask my bank account statement and I sent whatever they want but they still didn't return our money back. I don’t know how can go to legal action for this. You cannot talk anybody from GoFundMe, only they send email and no one solve the problem. I am definitely regret to choose GoFundMe. I was trying to make something good, they stole our money. Being good is impossible if you can trust.

28 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Oct. 2, 2018

I had a family member pass away in first week of June and a friend set up a GoFundMe for me and immediately collected enough donations for the funeral costs by mid June, however GoFundMe kept pushing the withdrawal date to the right so I had to pay my families funeral costs out of emergency funds I had saved. I have been waiting for 3 months now with no help whatsoever and my friend has been emailing GoFundMe constantly with nothing but the same replies requesting the same information. I will be homeless in October due to funeral costs and believing that GoFundMe would have came through by now.

The worst part is that many friends that donated to me actually thought I had received the funds months ago. GoFundMe support is obviously ran by heartless robots that don’t understand how important their website is supposed to be and judging by every negative comment, I am not the only victim that the heartless scammers at GoFundMe have preyed on. I am now selling my phone so I can get something to eat today but nobody expects to use 10,000.00 dollars in their savings last minute anyways.

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30 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Sept. 28, 2018

I have started a GoFundMe campaign named as help Nisa's family to heal. It is about a widow mom with a mentally challenged daughter. I had $400 funds and when the time for withdrawal of the fund came I could not even set up the bank account. I clearly mentioned that the person who is going to withdraw the funds is my husband as I myself don't have any bank account. I have sent multiple emails to them but I didn't get any response while their page says they help people within 24 hours. The first time I asked them about the problem with funds withdrawal, a representative named as Melinda replied that beneficiary information is not complete so they have withhold my donation.

I have seen people raising million of dollars but I am raising funds for a dying Muslim family so I am not given any help. The donations on my campaign are from my community so let me have that at least. I have given a hope to this family that they gonna get seizures medication for the daughter and the day I tell them, "They stopped your funds"... I am really sad I need help. I have uploaded a video of real live people and I also said I can provide more information too. I am sure after this review they are going to surely put down my campaign. I have saved with me all the emails and screenshot. Maybe I will need them later.

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20 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Sept. 28, 2018

I have patiently waited a full week excluding weekends for the funds raised to be sent to my account. I still have not received those funds, expected date keeps getting pushed out, meanwhile people need their money back because it was not available to pay for the funeral expenses. I have sent several inquiries and only received the same email stating the money has been sent and will be available 2 to 5 business days. Highly disappointed.

29 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Sept. 21, 2018

This is in regards to the Jazmere ** Burial Fund: It would be so nice to actually deal with a person and not just another form letter. I sent in the information they requested which was answered with another form letter. I wouldn't recommend Go Fund Me under ANY circumstances! If you want to help someone, help them directly for free. As it stands right now, a whole lot of people donated money for my daughter's burial, while the campaign organizer, Andrea **, stole the money to pay her rent, car payment, storage fees, and other personal items. And, informing Go Fund Me about this has been pointless. I suppose I have to go to a TV news station and let them report it on air just to get some real help. A forum to help people is actually no help at all. What a total waste!

30 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Sept. 19, 2018

Our family set up a memorial campaign which the site says we can. Since we both set it up together, we initially set it up as Prince ** and later changed the set up by the ** Family. (All as surviving family) simply trying to set up a great campaign to get the help we need. $650 was raised. We tried to withdraw to set up arrangements to purchase the casket, and the campaign was taken down, with a email that we can't use GoFundMe services, because their banks require them to be careful of what's processed through their site.

We only posted the campaign, and "thank you for your support, God bless you", to our donors. We don't understand what term we've violated. Donation were made by specific individuals, not through their bank. As a result we still don't have the funding we need for the funeral. Withdrawal information was set up as well as the account correctly and accurately from the United States, also a country GoFundMe says they support campaign organizers and donors to use their site.

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14 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Sept. 19, 2018

We set up a GoFundMe to fund a funeral for our loved one who passed away in August. The campaign raised $650 in donations. Now the campaign has been taken down for unknown reasons. We have read and reviewed the terms and policy. And there is nothing we nor our campaign breached. Our loved one is still laying in the morgue and GoFundMe has denied us the opportunity for no reason at all to lay her to rest. ** FAMILY???

27 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Sept. 19, 2018

I have raised approximately $900 through a GoFundMe campaign. They have taken their cut of this money and refused to allow me to withdraw any of the rest to pass on to my suffering, Venezuelan in-laws who are in the direst of states trying to survive under the power of a brutal dictator who has brought the country to its knees, e.g., one million percent inflation - food is scarce, there are no medicines, and the only currency that has any value is the U.S. dollar.

When I go to withdraw the money, I get the following message from GFM: "Campaign Alert! Your campaign is currently under review and all withdrawals are on hold. Please check your email for details." I have indeed replied with all the information requested and have since (days, weeks) have heard nothing from them despite my many pleas. I could never entrust them again with the help for and well being of loved ones. I am hoping to help other people considering this route to raise funds with this organization. Beware!

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17 people found this review helpful
Customer increased Rating by 4 stars!
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Verified Reviewer
Original review: Sept. 17, 2018

My friend started a campaign to raise money for a wheelchair for her son, I donated 150 euros for her a 5 euros as commission, but it changed and it was difficult to put 5 euros for commission. I do not know how it happened but when I saw that my donation for my friend was 5 euros and 150 for GoFundMe I tried to contact them immediately, but there is no phone, or chat or consumer support to help me fix this confusion. There is no way I would donate 150 euros for GoFundMe and 5 for my friend. They are not reachable, I feel ripped off.

32 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Sept. 11, 2018

I set up GoFundMe as I help rough sleepers in our area and we needed funds to help pay for bed and breakfast and accommodation. GoFundMe asked for National ID of which I sent after a lot of running around regarding the image not being clear enough, it was then scanned and sent. They then stated it was okay etc. Then they emailed stating they needed both sides, of which I had already sent. I reminded them of this but sent again. Again this was okay. Then I'm passed onto a new section (dealing with 3 people so far over a week's period) to be told National ID, that THEY request, isn't actually good enough and they cannot process withdrawals. But, they HAVE of course taken money themselves out of the account, I just am unable. They have stopped emailing.

16 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Sept. 11, 2018

We raised over $600 only to find out someone hacked my account and got all but $48. When I told them over a week ago they still failed to give me the money that belongs to me. This needs correcting now.

19 people found this review helpful
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GoFundMe expert review by Rose Spinelli

GoFundMe, based in San Diego, launched in May 2010. Its users collectively raise about $4 million every day in varied categories such as education, medical, volunteer and emergencies. To date it has raised in excess of $2 billion. Some say it is the third most successful crowdfunding platform after Kickstarter and Indiegogo.

  • Flexible requirements: GoFundMe doesn't require projects to have deadlines or to meet monetary fundraising goals. If a project does not achieve its goal, no penalty is imposed for missing it.

  • Management tools: Users have easy access to tools such as page-view tracking and other campaign performance metrics.

  • Mobility: The GoFundMe app makes the platform mobile-friendly. It also provides easy sharing on social networks, though users must have a Facebook account in order to show up in the site’s search.

  • Five-minute support guarantee: The Customer Happiness team replies to emailed customer queries within five minutes.

  • Fees: GoFundMe allows project creators to keep all money raised. It collects a relatively low 5 percent from each donation, with a third-party processor charging nearly 3 percent per donation plus a flat rate of 30 cents.

  • Campaign types: GoFundMe has three campaign types: Personal Donation Campaigns are the most common and people can raise money for almost anything. Certified Charity Campaigns are for 501c3 nonprofits seeking this new revenue stream to further support their cause as part of their overall fundraising strategy. The third type is All or Nothing Campaigns. Supporters are only charged if campaigner reaches the funding goal.

  • Best for: GoFundMe is best for individuals, non-profits and entrepreneurs who want choices between campaign types and responsive customer support.

Profile picture of Rose Spinelli
Rose Spinelli Crowdfunding Contributing Editor

Rose Spinelli, founder of The CrowdFundamentals, is an internationally recognized crowdfunding specialist, mentor, trainer and writer. In 2014, she was voted one of the 100 Most Influential Thoughtful Leaders in Crowdfunding. Rose is the author of one of the first online crowdfunding courses called “Working the Crowd: Know the Fundamentals,” and she has served on a board of directors for the CrowdFunding Professional Association.

GoFundMe Company Information

Company Name:
GoFundMe
Year Founded:
2010
Address:
855 Jefferson Ave, PO Box 1329
City:
Redwood City
State/Province:
CA
Postal Code:
94063
Country:
United States
Website:
www.gofundme.com
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