GoFundMe

I created an account for a tour guide in Scotland who has lost 100% of income. We raised the desired amount in a week. She cannot get her money. You cannot get customer service as the query results in a loop. No phone to call. Do not do business with them. Scam. Shame on them. We were just trying to help.

They stole our church's fundraising money. After repeatedly having problems with Paypal connecting to our bank and trying to talk and email to both PayPal and GoFundMe they simply gave away our memorial money giving to someone else. Unbelievable and incredulous.

A) GoFundMe has no consumer help telephone line to mediate problems.

I started receiving notices that my donors would be refunded about 2 months before the Aug. 30th deadline (today). I emailed them many, many times for help. For every 5 emails I sent, I got one answer back. Usually it was cut & pasted from the website which was no help. I can read; if my issue could have been fixed by their help page, would I have emailed them in the first place?! Worse, each email was sent by a different person, so there was no continuity. I emailed my donors through GFM to give them a heads up the day before, but the emails were never sent out! And when I went to log in today, all records of donors & donations were gone. My page says 0 money raised. DO NOT USE THIS PLATFORM!!!

If you are crowdfunding to aid Americans in time of need, you should not shut down crowdfunding accounts that are legal. You are now an unfair entity. After your actions I will never use your platform again.

I signed up to raise some money for my family overseas who were impacted by a horrible tragedy due to explosion. I raised 46650 in less than a week. Getting help from this company is like an impossible mission. No one reply to your emails and no phone number and all that you get is "Someone from our team will get back to you within 48 hours." A week has passed and no one is addressing any of my reply To withdraw the donated fund. This is the most frustrating thing that happened to me all my life. I can’t access the fund that the whole cause of this fundraiser is to help someone is so desperate for it. It’s my fault for not doing my research before using this horrible company. I’m still waiting and see if I can can request refund back to all donors. Good luck for me.

They act like they help the community. But they are snobs who only hire people who already have good jobs in tech corporations or newsrooms. Everyone know GoFund me is a place where scam artists con suckers out of money. There are some applications for inventors.

I started a Go Fund Me for a friend of mine, within 24 hours it had raised $600. But as the organizer I cannot access my dashboard - which means I cannot access the funds being donated. No help from customer service was possible - they have no phone number, just a crummy email form to fill out that takes 48 hours to respond. People are still donating to the fundraiser, but I don't know if I will ever be able to access those funds. I can't even access my account to refund the donors! This is a horrific site with terrible or non-existent customer service. DO NOT USE IT!!!

Just wanting to add my voice to the chorus: Many problems with GoFundMe and practically non-existent customer support. In addition to major login problems, have been trying to withdraw funds unsuccessfully for six weeks. Experience mirrors what others have experienced. GoFundMe business model feels very sleazy these days. I'd avoid it until they can reinstate decent customer support and guarantee withdrawal of funds in a timely manner.

When you donate to a cause it asks you if you want your donation to be anonymous. But in reality Gofundme sends the recipient your name. They also will not allow you to make more than one donation to a cause. If you do not want this type of experience, stay away from their organization!!