GoFundMe

I contributed to a GoFundMe started by a friend Betty ** titled ** to assist a woman she sponsored who was dealing with her mother's typhoid fever. The need was urgent, she raised $943, and was unable to get the funds to send to her young woman for medical care. No explanations. And worse, NO phone number to call and get answers. A business this large dealing with this volume of money should be REQUIRED to have a phone number to get real answers. She still has not been given our donations. I want answers if I am EVER going to trust my funds to GoFundMe again. And give us a valid phone number with real live people if you have nothing to hide!

I guess it's too much work! I am a Canadian citizen, in the Dominican Republic and set up a GoFundMe to raise funds for equipment and uniforms for a group of Dominican kids to play soccer. I asked for support and they shut down my fundraiser without warning! After we had received the first donations Guy named Francisco! Guess it was too much work to actually help with the questions I asked! Dont waste your time...

I donated to a GoFundMe account yesterday for the first time. At first they were going to charge me a so called 10% tip. I looked and saw two other options, a 5% tip and an others category. The others defaulted to a 10% tip. The min I had to pay to make a donation was 5%. That is not a tip, that is a fee. What a rip, I will no longer donate to your fund. I will write a personal check to the party in need and bypass this fund. Your tip is a fee, I had no option but to pay you 5% min. Getting 5% min from every dollar is a scam.

We created the account to get funds for my very unwell child to see a private doctor, GoFundMe keep pushing back the date of the withdrawal, it has changed 4 times now and we need the funds by the 13th, they will not answer my emails and don't care that they have put a child's health at risk.

I set up a GoFundMe account for my uncle that is fighting Pancreatic Cancer in Venezuela. I live in Canada and I have access to more people that can help with a good cause than my family back home so I decided to open a campaign to help raise money to cover the medical bills. I have seen hundreds of campaign out there with just few information, or with similar cases that have reached a lot of good people willing to donate. However, I guess I was the lucky one that GoFundMe chose to not like. My campaign was reviewed and somehow rejected. I was told by one of their reps that they were not pleased with the way the money was going to be delivered to the beneficiary.

So we open a GoFundMe campaign to help my goddaughter parents, Luz ** was kill by a driver on June 24th, we decided to open a GoFundMe for funeral expenses also for the mom because she was also injured by the same driver. Our community was devastated by the accident and we see a rapidly respond and everyone share my campaign and donate it, there were also few other campaigns tell why and how they were available to withdraw the money and they don't have a relationship with Luz, but here I'm every single day with the parents claiming justice and GoFundMe have the nerve to question myself, I send several emails and no response to my questions for almost a month now plus a huge debt because we were count on these donations. I'm very disappointed at GoFundMe for their unprofessional way have handled this type of situations.

I have been trying to withdraw funds for days! Could not get in without password & would not send me a password reset. Finally got in through my FB account. Got everything entered & past robot. They then wanted a copy of my bank statement or voided check! Seriously, you are keeping a chunk of donations. You can pick up the phone to verify account. They even sent another link to download information so it would not go over email. It also doesn't work either. If, this is a ploy to keep monies to gain some interest or use for investments. Very sad. This process is antiquated & very sketchy. I need these funds to pay medical bills that resulted in death. I can see why people contact an attorney. I do not need people giving me the runaround. I will never recommend.

‪Thanks GoFundMe, for deleting all user data and fundraisers from Youcaring.com since you acquired them. My wife relied on the many comments of support that you deleted with no notice and no way of getting back. ‬

For the past few days “WePay” the payment processor for GoFundMe campaigns has emailed me saying my 300$ worth of donated funds are on hold until update banking info etc. I have updated my banking info in which nothing has changed since my previous successful withdrawals. My name is both the Admin name and the name on the bank account and they are both spelled correctly. There is no new update to the routing number of my bank account either. Please resolve this issue as soon as possible because we have received donations and they keep being withheld over multiple days and it’s very time sensitive that we receive the funds because it’s for my little sister who is chronically ill and in excruciating pain.

I tried to contact gofundme.com, but could not get past the robot prove you are human by checking the box because it kept spinning around and around for over five minutes. Heard they do not like to answer questions. I donated $50 to the McGlockton Fund and was charged $7.50, or 15% extra to process it. That really angered me. How much did the McGlockton Fund have to pay to receive the donation, and how do I even know they received it or the fund received it? I really disliked having to give my credit card information and won't do it again. If I can't donate directly or by Paypal, I will not use my credit card info with the CCV. GoFundMe feels like a scam operation, excessively profitable for them.

I set up a campaign for my friend to help with medical and funeral expenses. GoFundMe shows that there was a withdrawal for $367.48 on July 22, 2018. I have never received this money and have gone thru my bank. I have sent them an email from my bank and they still want to give me the runaround. I have informed them if this was not taken care of ASAP my attorney would pick up where I left off. Very disappointed with GoFundMe and I will never use them again.

I set up a GoFundMe account for my uncle a few months back to raise money for his kidney transplant for expenses and things of that nature while he was Away. I have been trying for weeks to withdraw the funds for him as he really needs this money, The total raised was $615 but it says that total after fees is 563 approximately. I have been unable to get access to the funds needed for my uncle, and it is getting to the point now that both myself and my uncle are considering speaking to a Lawyer and taking GoFundMe to court even though it's a relatively small amount of money. I have been unable to speak to anyone at the company as there is no phone number and I Have emailed GoFundMe several times with regard to this matter.

My personal laptop bag with MacBook Pro and DJ gear was stolen from my car after the driver window was broken out so I started a campaign to help me with costs of replacement. I raised $540 and only received $350 of the donations into my account. That felt like a HUGE cut for them! So I emailed them and asked them if that was right and never heard back, no response. It started to feel like they were maybe not fully legit so I did a search and found all these reviews of similar happenings. I guess I’m not the only one. I will discourage anyone I know from using this platform to raise funds.

I set up an account to raise money for my attorney fee "TO GET BACK MY LITTLE SON IN THE TRIAL". I set up my withdraw first time and I received email that "I will get my check in the mail in up to 10 business days". Nothing came but another email later that I need to set up my withdraw to get a money. Which I did this time to let send my money to my bank account. I received email that "I will get money in 5 business days on my bank account". NOTHING CAME! MY situation is very hard already! I am fighting for my little son in custody battle with "husband" who made many false allegation to take my son from me, which he did in May 2018!

We had a donation from a friend of $200.00 and GoFundMe only credited $5. The only way to contact them is through text via their website but nobody responds and there is no contact number. Please help as we started this page out of hardship. Thank you.

I have patiently waited 7 full business days excluding weekends. We still do not have funds raised into our account. Meanwhile the funeral home needs payment. I have sent 2 tactful inquiries and have heard nothing yet. Highly disappointed.

We are based from United Kingdom and work around helping children that are homeless and helping family that struggle! "GoFundMe" is not helping. We have had an amazing donation from a loving supporter and to withdraw the donation is not a simple process, first I was told my details didn't pass verification then I was asked to upload photograph identification. This also was a very slow yet not working process. The whole thing about getting support and donation is that we can access the funds to support others! This is not the case and I have emailed the company but the reply is truly of no help!

UNABLE TO GET PAST THE ROBOT CHECK ON GOFUNDME HELP PAGE AND IT GOES ON & ON, meant to block any contact with the company, I am unable to get into my campaign and unable to get past this stupid robot check, the pics are grainy and hard to see. After you click on all the car pictures, then you have to click on all the bus pictures then all the road pictures then all the road sign pictures and most of the pics you can't even see as they are very poor photos so you don't know if it is showing anything or not. Can't see if there is a car or a bus, just really stupid set up, they def don't want anyone to contact them at all.

My father suddenly passed away so a friend started a GoFundMe so I could fly home for his funeral. Every time I hit accept the page just refreshes back to the accept page and won’t go further, no error messages. I’ve tried multiple computers/browsers and nothing. I’ve contact customer “support” but they just sent me the link to my campaign, and I’ve been waiting over 8 hrs for a reply. So frustrating. Their lack of support is going to cause me to miss my father's funeral.

A friend of mine set up a GoFundMe in June for my family after we suffered a house fire which destroyed a majority of our belongings. Everything was going great until another friend of mine noticed the campaign and made a substantial donation to help us rebuild our lives. The donation scared off my campaign organiser and she will no longer communicate with them. However myself and the donor have contacted GoFundMe several times about the release of the donation to my account and they are still withholding it despite the donor insisting to them that we have it.

2015 I set up an account to raise money to help publish my novel. I put in $50.00 to make sure the account was set up properly. I never did receive any donations and ended up working doubles on my job to finance the publication myself. On June 4th 2018 I was given the opportunity to publish another book and signed a financial agreement for the obligation. I then called GoFundMe to ask if I could continue the account with the $50.00 or did I need to start another. I was told that the $50.00 was already deposited to my bank account. She did not say I could not save money in my gofundme account the same as I did in my first gofundme account. I don't recall what happened to the $50.00, if it really was deposited or not.

I made a £15.00 donation to a cause and when I saw the receipt in my email Gofundme had taken an extra £2.25 for themselves. There's no way I authorised this. If there's something on the donation page about this they've got it there so it's very easily missable. I regard this as dishonest trading. It should be as plain as day they're doing this. I see other reviewers have had a similar experience. I've written but I don't trust a company that acts this way. I'll go to the bank to cancel and look to donate directly. This is just so wrong.

I started a campaign for a friend and raised over a thousand dollars. I made a withdrawal to take to the family and it hasn't shown up yet. But what's the real issue is that I click on the campaign and it can't be found! So I go to my account and it says no account found! This is not acceptable! Now the family is questioning this! This money was for a cremation! What are they supposed to do? Have them hold the body! Horrible!

I used GoFundMe to donate $100 to the Justice For Junior Campaign that is running in NYC for the horrible gang slaying of a 15yo boy in the Bronx. Checked my credit card today & found a $200 charge from GoFundMe. I look into it & find they took a $100 tip. I tried to contact them & found myself obstructed by endless forms with no way to reach them. This is one of the worst scams I have ever seen. How dare this company try to rob me of $100 - 100% of my donation and escape answering for it by deliberately not having a customer support number. I haven't used this donation platform in 2 years and will never use it again. They are worse than PayPal. There was a sneaky tip option under the donation field that I was not able to turn off. I dropped it down to a "blank line" option, and somehow it still managed to record and steal an extra $100 on my card. I'm on the line with my credit card company now.

After the loss of my husband suddenly a fund was set up for my two children, I received an email saying the money needed to be withdrawn right away or it would be sent back. I have tried to withdraw the money twice and each time they have cancelled to transaction but they have not told me why and I have emailed them several times and gotten no information. I find this very frustrating when I am already dealing with so much. Very disappointing when something that was meant to help you only causes you more stress.

I raised $900 of the $940 for someone named Samantha ** because they claimed they were homeless and paid for a apartment and never got a refund. It was all a scam. Her story kept changing. We told GoFundMe on several occasions it was fraud and a scam and they refuse to honor their Guarantee and refund everyone's money. This GoFundMe was started by a lady named Patti ** in Memphis Tennessee. It was all a big scam and we have proof. We are going to file a class action suit against GoFundMe in Federal Court.

I'm running an active campaign to save puppies in Mexico and I have raised over 3k. Since June 14, this company sends me daily emails stating that they are going to make a deposit -- but to this date they have not made one single deposit! I'm working with customer care and they are not taking this situation seriously... No sense of urgency! There is no number for me to call and all communication has been via email - I am so frustrated with the lack of communication & professionalism.

When you try to donate to a cause identified in GoFundMe, you are notified that the site has a 0% platform fee but then you are put into a loop that wants to take at least a 15% tip for enabling the donation. Say you want to donate $100, the software doesn't let you proceed without "donating" at least a 15% tip. Now you have to pay $115 to donate $100. How do you fund this? With your credit card. Now it costs you more. Why not just send a check for $100 to the cause? Or up your donation to $120 which is about what it would cost you thru GoFundMe.

I had opened a campaign for the sister of my dear friend who recently died. What a nightmare right from the beginning. They took two separate donations from my account to go to separating families when I only made one donation to my friend. No number, no support, no answers. Website takes you in circles. Also attempted to end campaign and delete account but would not let me. Wow what they put you through in your time of grief. Nothing but headaches and runarounds. Never will I help or donate on that site again. Its shady business practices are shameless. How can you not have proper contact info when you are dealing with these types of funds. Unbelievable is all I can say!!

First I could not get into my own account. Clicked password reset to send me an email. Nothing. Did it again. Nothing. Obviously, their system was not working. 10 times and hours later still nothing. No it didn’t go to spam. It wasn’t working. Finally I get someone who actually helps me. The only person who actually has helped me and she resets my password. Done. We start a donation page for a mother whose child was medically kidnapped by the system. They kicked her out of the hospital. They supplied her with NO paperwork. They didn’t even tell her about doctor's visits. They took her child too! We have video of this happening. We have pictures. We have 5 witnesses. We have court PPWK. We have an DCS email from the case worker. **. So I try and make a donation.