GoFundMe

I started a fund to purchase Christmas presents for my local community... The total amount is 1,165 USD and after a MONTH is impossible to get my money. It’s impossible to contact anybody, they don’t response your request. Something good became a nightmare!! I don’t understand why this company keep the money of the people in need. It’s a shame! I will write a daily review here until I get my money. Don’t trust this company.

Add me to the list of disappointed GoFundMe users. I requested information about how the beneficiaries, my brother-in-law and his wife, who are not very computer literate, can withdraw money once the withdrawal portion of the account is set up. The customer service rep’s response didn't address my question. I followed up with an email repeating the request and explaining more of the situation (my in-laws lost their laptop in the Paradise fire, so what little computer savvy they have, was made more difficult). This email was met with another unrelated response.

Up until two months ago I knew nothing about 'GoFundMe' campaigns and now I wish the site did not exist. It seems to me that anybody can start a GoFundMe campaign, begging for money for whatever they wish, using defamation and harassment, cyberstalking which does not go away when you log off directed at whomever they want, totally unchecked by 'GoFundMe only for the donations to be used for anything but what the original poster said they were to be used for.

Started a GoFundMe page to raise money for an 83 year old man in dire need. After 2 days they shut down the page with no explanation. Efforts to try and contact them went unresponsive but they kept the fees. Any legit company has a human contact in case you need help. Not GoFundMe. Very frustrating. Buyer beware!

I notice not only those in need get lots of money and it's not only GoFundMe responsible, it's the one making the donations. Why a wealthy family that lose a member of their family should get over 500,000$? I don't get it. Everyone can lose a child or love ones and we live with it, we don't open GoFundMe. This should be only for those in NEED financially not in need emotionally. If that's the case We should GoFundMe just about everyone on the planet... GRRR.

I thought I would make a GoFundMe for donations from friends, family and whoever else willing to donate to me because I'm not able to work. I was still trying to figure GoFundMe out after making the account. I had two people I know but not personally and all of a sudden today I get a email. They have no phone number so I emailed them and messaged them but haven't heard from them. They closed my account with no reason. I'm trying to get this resolved to get my account fixed or to find out if I have to make another. How do I fix something when they don't tell me the problem?

I created a GOFUNDME account to receive donations. After submitting "required" documentation to receive funds a few agents contacted me through email alleging documents were not valid and funds "may be refunded..." No written official notice was mailed after submitted confidential personal information. GOFUNDME and WEPAY, INC are not honoring my documentation.

I set up a GoFundMe account to raise money for my daughter's plane ticket to come home for Thanksgiving. The GoFundMe page was titled, please Help Bring My Baby home. My daughter attends UIC in Chicago and we live in South Georgia. I set up the campaign on November 17th and we were successful in raising almost all of the money. I then followed the directions and process exactly how I was directed in regards to withdrawing the funds. I tried to withdraw on November 19 and 20 and was notified on my GoFundMe page that there was a hold on my campaign and I should follow directions in the email sent to lift this hold. I have searched my email top to bottom and I never received this email. After numerous emails to the GoFundMe support I have still not received a single response. At this point I’m not sure what to do, if anyone has any suggestions please let me know. Thank you.

I set up a GoFundMe account shortly after March 17th 2017 when my wife was diagnosed with stage 4 pancreatic cancer. My first three withdraws were accomplished with no problem whatsoever. I then began receiving emails from the GoFundMe organization to validate my credit union account information. I did everything they required by sending e-statements with my company logo and a copy of a check with my company logo. The initial response that day was that a deposit would occur within a few days and then the very next day I would receive the same recurring response that I needed to submit, not resubmit, my account information.

I made a Account for 10 days and deleted it because I didn’t get help! Other people put stuff up there that is not true and make it bad for the good people that need the help, like me! Very disappointed!

I'm unable to withdraw funds to close this account without disclosing my private information including birthday and social security number. This account was for my granddaughter's Senior Ex project; it's essential to graduating high school. She's not yet 18; I'm her legal guardian and a donor. This has been a frustrating experience... Sure hope the $$ is returned soon.

I set up an account to raise funds for an NGO helping children. The fundraising campaign is a success, our target is almost reached. Now we need to withdraw the money to buy blankets for the children but the beneficiary (the NGO) is unable to finish the identification verification because the bank account is located in a different EU country. I have sent many emails but they don't respond. The money honestly raised is stuck. The timing is key here as the money will be used to buy blankets and warm clothing for the children this winter, but GoFundMe does not seem to care. I am quite shocked and disappointed by the way they treat honest people defending good causes. I will be forced to take legal action very soon and will send an article to the press/media. People need to know and I am surprised GoFundMe does not care more about reputation risks.

As soon as I entered my nieces account info I received a message stating the deposit wouldn't go through. Due to the fact that my name was different than what's on the account. GoFundMe was set up for my niece to pay for my brother’s cremation. I contacted them. They just started over a month long of excuses. Still no money.

Holding funds from hurricane Michael victims. My home was destroyed from hurricane Michael in Panama City, FL. I have been trying to access funds for several days as I am currently homeless. The name of my campaign is Alex NEEDS our help!!! I am disabled with secondary progressive MS and in desperate need.

Today I received a transfer from the donations that were not returned. However, because GoFundMe canceled my campaign without an explanation and I cannot log into my account, I don’t know whose donations reflect the amount in my account. Also, did GoFundMe charged me a fee, even though they canceled my campaign without an explanation? There is a terrible lack of transparency and effective customer service, I honestly don’t know why. Closing campaigns without an explanation or warning makes one highly suspicious. Because there are other people’s money involved, it is also very embarrassing and worrisome. The email customer service was prompt in answering although it would take several emails just to clear up one problem. After canceled my campaign, none of my emails were answered. I am happy for the people who were successful in their campaigns. I am sad I wasn’t.

My husband needed insulin and being in the donut hole we needed a co-pay of $1,257.00. Money we just didn't have. I made a page and posted it and within 2 days had my first donation of $50. GoFundMe kept me updated constantly and would send emails offering advice on how to help promote my page. We were able to get the entire amount asked for and within 2 business days it was posted into our checking account. I know this site has helped others in need and I am very thankful for the assistance that they were able to provide! Of course, I hope I never have to make another one, but if I had to I would not hesitate or think twice about using them again.

I had launched a campaign to collect money in order to pay for the treatments of local ill stray cats. After four days, GoFundMe deleted both my campaign and account, sending me an email where it was stated that they couldn't disclose the reason of such action. I complained and in response they sent me the exactly same email again. I feel very frustrated and fooled around.

GoFundMe has no way to speak with a human. They only take emails and are extremely poor in responding. If they get one complaint about the validity of your account - with no proof other someone may not like you - they will freeze your donations. I would never recommend them again. They are only in it for the percentage they take.

Yes my Sister had a GoFundMe account set up for her due to her having cancer in 2017. The money that was raised for the campaign wasn't spent for what it should have been. I provided actual documentation to GoFundMe after several emails were sent to them. I jumped thru all these hoops and did everything they asked me to do. In the end they said I didn't have a fraudulent claim. This money was used by my Sister's boyfriend for his personal use not for her medical expenses as detailed in the campaign. GoFundMe is a complete joke and should look into these campaigns before letting people set them up.

In this year June 2018 I created a campaign for someone. Then after few donations I have to cancel my campaign and ask all donations back to the donors. All donations returned but except one (which is my husband made $2000). Several time I try to contact GoFundMe. They ask my bank account statement and I sent whatever they want but they still didn't return our money back. I don’t know how can go to legal action for this. You cannot talk anybody from GoFundMe, only they send email and no one solve the problem. I am definitely regret to choose GoFundMe. I was trying to make something good, they stole our money. Being good is impossible if you can trust.

I had a family member pass away in first week of June and a friend set up a GoFundMe for me and immediately collected enough donations for the funeral costs by mid June, however GoFundMe kept pushing the withdrawal date to the right so I had to pay my families funeral costs out of emergency funds I had saved. I have been waiting for 3 months now with no help whatsoever and my friend has been emailing GoFundMe constantly with nothing but the same replies requesting the same information. I will be homeless in October due to funeral costs and believing that GoFundMe would have came through by now.

I have started a GoFundMe campaign named as help Nisa's family to heal. It is about a widow mom with a mentally challenged daughter. I had $400 funds and when the time for withdrawal of the fund came I could not even set up the bank account. I clearly mentioned that the person who is going to withdraw the funds is my husband as I myself don't have any bank account. I have sent multiple emails to them but I didn't get any response while their page says they help people within 24 hours. The first time I asked them about the problem with funds withdrawal, a representative named as Melinda replied that beneficiary information is not complete so they have withhold my donation.

I have patiently waited a full week excluding weekends for the funds raised to be sent to my account. I still have not received those funds, expected date keeps getting pushed out, meanwhile people need their money back because it was not available to pay for the funeral expenses. I have sent several inquiries and only received the same email stating the money has been sent and will be available 2 to 5 business days. Highly disappointed.

This is in regards to the Jazmere ** Burial Fund: It would be so nice to actually deal with a person and not just another form letter. I sent in the information they requested which was answered with another form letter. I wouldn't recommend Go Fund Me under ANY circumstances! If you want to help someone, help them directly for free. As it stands right now, a whole lot of people donated money for my daughter's burial, while the campaign organizer, Andrea **, stole the money to pay her rent, car payment, storage fees, and other personal items. And, informing Go Fund Me about this has been pointless. I suppose I have to go to a TV news station and let them report it on air just to get some real help. A forum to help people is actually no help at all. What a total waste!

Our family set up a memorial campaign which the site says we can. Since we both set it up together, we initially set it up as Prince ** and later changed the set up by the ** Family. (All as surviving family) simply trying to set up a great campaign to get the help we need. $650 was raised. We tried to withdraw to set up arrangements to purchase the casket, and the campaign was taken down, with a email that we can't use GoFundMe services, because their banks require them to be careful of what's processed through their site.

We set up a GoFundMe to fund a funeral for our loved one who passed away in August. The campaign raised $650 in donations. Now the campaign has been taken down for unknown reasons. We have read and reviewed the terms and policy. And there is nothing we nor our campaign breached. Our loved one is still laying in the morgue and GoFundMe has denied us the opportunity for no reason at all to lay her to rest. ** FAMILY???

I have raised approximately $900 through a GoFundMe campaign. They have taken their cut of this money and refused to allow me to withdraw any of the rest to pass on to my suffering, Venezuelan in-laws who are in the direst of states trying to survive under the power of a brutal dictator who has brought the country to its knees, e.g., one million percent inflation - food is scarce, there are no medicines, and the only currency that has any value is the U.S. dollar.

My friend started a campaign to raise money for a wheelchair for her son, I donated 150 euros for her a 5 euros as commission, but it changed and it was difficult to put 5 euros for commission. I do not know how it happened but when I saw that my donation for my friend was 5 euros and 150 for GoFundMe I tried to contact them immediately, but there is no phone, or chat or consumer support to help me fix this confusion. There is no way I would donate 150 euros for GoFundMe and 5 for my friend. They are not reachable, I feel ripped off.

I set up GoFundMe as I help rough sleepers in our area and we needed funds to help pay for bed and breakfast and accommodation. GoFundMe asked for National ID of which I sent after a lot of running around regarding the image not being clear enough, it was then scanned and sent. They then stated it was okay etc. Then they emailed stating they needed both sides, of which I had already sent. I reminded them of this but sent again. Again this was okay. Then I'm passed onto a new section (dealing with 3 people so far over a week's period) to be told National ID, that THEY request, isn't actually good enough and they cannot process withdrawals. But, they HAVE of course taken money themselves out of the account, I just am unable. They have stopped emailing.

We raised over $600 only to find out someone hacked my account and got all but $48. When I told them over a week ago they still failed to give me the money that belongs to me. This needs correcting now.