GoFundMe

GoFundMe and WePay are essentially holding my funds hostage and they continue to cancel my withdrawals despite repeated assurances by their support team that my account and bank info is set up perfectly and ready to go. 2-5 days later I get another cancelation withdrawal notification and an email requesting more of my personal information which I immediately comply with. Another 2-5 days later, after being reassured all is perfectly set up and ready to go, without fail I get another cancellation notice and another request for some piece of info that is apparently so pivotal in regards to verifying my account but yet somehow not previously requested. This cycle has repeated itself 4 times now and it's been 14 days since my first withdrawal was initiated and not a single penny has made it my way.

I've read other people's reviews too late, or I would have never signed up in the first place! What a bunch of scammers these people are! So they have you set up a campaign and accept donations first before starting the games with withdrawal delays and endless confirmations of perfectly legitimate bank info!

So if you were really that into security then verify the bank info first THEN start accepting money. Here you have a person reach out for help, have someone respond, try and withdraw the money that are often urgently needed only to discover you now are going to give them a runaround!

After dealing with GoFundMe for almost 2 months now. I have sent all information - Bank information, tax ID from the hospital charity, everything they have asked and they have still not release the funds. It is an absolute joke as to how they operate. They have no phone number, you cannot call or talk to a human being. I would definitely not recommend this company to anyone.

This has been one of my worst experiences ever. I am 70 years old and have had no heat in my house since October 21st. The utility company turned me down for credit and my bank did too. Started a GoFundMe page and received $300 in donations. Since then the NJ Governor’s office stepped in and is helping me. I tried three times to close out the GoFundMe page but to no avail. Have emailed their Support twice. No response. Someone needs to crack down on these people.

Every phone number they have has been disconnected for customer service! Tried to donate to my friends account to help his family as he has cancer and the money went in for a tip for GoFundMe Instead... I need to dispute now with my bank and wait to give my friend's family that is desperately in need and now they have to wait...

I set up a GoFundMe campaign for my wife who had a malignant brain tumor. It raised $545.00 which was great but when I went to withdraw the money we needed I was given the runaround, then they wanted personal information like bank statements and ID. I have not provided these and they refuse to release the funds. I will be contacting the local county sheriff and county attorney. They are scammers and thieves.

Co. name is; **. We find it hard to believe that we have over 4000 hits (Twitter) and didn't have one dollar, donated to our so called GoFundMe account. GoFundMe is stating that OUR account is on review, BUT NO ONE CAN TELL US WHY OR WHAT'S THE PROBLEM. 2ND THERE NO WAY OF CONTACTING GOFUNDME TO RESOLVE THIS ISSUE...???

I started a GoFundMe for my disabled 6-year-old child. And no money was coming in and I was getting teased about it. So I put my own money up to make it look like my campaign was about to jump off. And the nerve of GoFundMe to take down my campaign. Although I had already closed it. The fact GoFundMe permanently took my site down. I know all my money better come back on my bank card.

GoFundMe has no phone number to contact customer service. The only way to contact them is through email. They continually kept refunding donor donations to the charity fund which was set up at GoFundMe and would offer no explanation as to why. Donors kept trying to donate and kept getting their donation refunded even though they followed the rules of one donation per person and using their correct name and matching credit card information. GoFundMe even went so far as to request copies of Drivers Licenses via email before they would accept a donation, and even after receiving those copies, they STILL refunded donations without an explanation, to the point that it was impossible to donate to the charity page altogether.

I have zero luck getting a response. I have money tied up for fire victims and you guys have pushed back the release date 5 times with no reason why. The whole point of working with GoFundMe was to help those in need. Now those in need are left hanging while you keep the money. No answers. No phone number. No fun...

We have collected about six thousand dollars for a flood relief fund. We are a professional organization and we have only collected money from our members. We have made the request for withdrawal in September 2018 but they have not sent the money to us. We maid several attempts, all the time we get a new date for the money but nothing happened yet. The most pitiable thing is GoFundMe program has no address or contact numbers to reach the. I don't understand how a program like this survived without any govt control. I will join with anybody to fight with this program.

I started a fund to purchase Christmas presents for my local community... The total amount is 1,165 USD and after a MONTH is impossible to get my money. It’s impossible to contact anybody, they don’t response your request. Something good became a nightmare!! I don’t understand why this company keep the money of the people in need. It’s a shame! I will write a daily review here until I get my money. Don’t trust this company.

Add me to the list of disappointed GoFundMe users. I requested information about how the beneficiaries, my brother-in-law and his wife, who are not very computer literate, can withdraw money once the withdrawal portion of the account is set up. The customer service rep’s response didn't address my question. I followed up with an email repeating the request and explaining more of the situation (my in-laws lost their laptop in the Paradise fire, so what little computer savvy they have, was made more difficult). This email was met with another unrelated response.

Up until two months ago I knew nothing about 'GoFundMe' campaigns and now I wish the site did not exist. It seems to me that anybody can start a GoFundMe campaign, begging for money for whatever they wish, using defamation and harassment, cyberstalking which does not go away when you log off directed at whomever they want, totally unchecked by 'GoFundMe only for the donations to be used for anything but what the original poster said they were to be used for.

Started a GoFundMe page to raise money for an 83 year old man in dire need. After 2 days they shut down the page with no explanation. Efforts to try and contact them went unresponsive but they kept the fees. Any legit company has a human contact in case you need help. Not GoFundMe. Very frustrating. Buyer beware!

I notice not only those in need get lots of money and it's not only GoFundMe responsible, it's the one making the donations. Why a wealthy family that lose a member of their family should get over 500,000$? I don't get it. Everyone can lose a child or love ones and we live with it, we don't open GoFundMe. This should be only for those in NEED financially not in need emotionally. If that's the case We should GoFundMe just about everyone on the planet... GRRR.

I thought I would make a GoFundMe for donations from friends, family and whoever else willing to donate to me because I'm not able to work. I was still trying to figure GoFundMe out after making the account. I had two people I know but not personally and all of a sudden today I get a email. They have no phone number so I emailed them and messaged them but haven't heard from them. They closed my account with no reason. I'm trying to get this resolved to get my account fixed or to find out if I have to make another. How do I fix something when they don't tell me the problem?

I created a GOFUNDME account to receive donations. After submitting "required" documentation to receive funds a few agents contacted me through email alleging documents were not valid and funds "may be refunded..." No written official notice was mailed after submitted confidential personal information. GOFUNDME and WEPAY, INC are not honoring my documentation.

I set up a GoFundMe account to raise money for my daughter's plane ticket to come home for Thanksgiving. The GoFundMe page was titled, please Help Bring My Baby home. My daughter attends UIC in Chicago and we live in South Georgia. I set up the campaign on November 17th and we were successful in raising almost all of the money. I then followed the directions and process exactly how I was directed in regards to withdrawing the funds. I tried to withdraw on November 19 and 20 and was notified on my GoFundMe page that there was a hold on my campaign and I should follow directions in the email sent to lift this hold. I have searched my email top to bottom and I never received this email. After numerous emails to the GoFundMe support I have still not received a single response. At this point I’m not sure what to do, if anyone has any suggestions please let me know. Thank you.

I set up a GoFundMe account shortly after March 17th 2017 when my wife was diagnosed with stage 4 pancreatic cancer. My first three withdraws were accomplished with no problem whatsoever. I then began receiving emails from the GoFundMe organization to validate my credit union account information. I did everything they required by sending e-statements with my company logo and a copy of a check with my company logo. The initial response that day was that a deposit would occur within a few days and then the very next day I would receive the same recurring response that I needed to submit, not resubmit, my account information.

I made a Account for 10 days and deleted it because I didn’t get help! Other people put stuff up there that is not true and make it bad for the good people that need the help, like me! Very disappointed!

I'm unable to withdraw funds to close this account without disclosing my private information including birthday and social security number. This account was for my granddaughter's Senior Ex project; it's essential to graduating high school. She's not yet 18; I'm her legal guardian and a donor. This has been a frustrating experience... Sure hope the $$ is returned soon.

I set up an account to raise funds for an NGO helping children. The fundraising campaign is a success, our target is almost reached. Now we need to withdraw the money to buy blankets for the children but the beneficiary (the NGO) is unable to finish the identification verification because the bank account is located in a different EU country. I have sent many emails but they don't respond. The money honestly raised is stuck. The timing is key here as the money will be used to buy blankets and warm clothing for the children this winter, but GoFundMe does not seem to care. I am quite shocked and disappointed by the way they treat honest people defending good causes. I will be forced to take legal action very soon and will send an article to the press/media. People need to know and I am surprised GoFundMe does not care more about reputation risks.

As soon as I entered my nieces account info I received a message stating the deposit wouldn't go through. Due to the fact that my name was different than what's on the account. GoFundMe was set up for my niece to pay for my brother’s cremation. I contacted them. They just started over a month long of excuses. Still no money.

Holding funds from hurricane Michael victims. My home was destroyed from hurricane Michael in Panama City, FL. I have been trying to access funds for several days as I am currently homeless. The name of my campaign is Alex NEEDS our help!!! I am disabled with secondary progressive MS and in desperate need.

Today I received a transfer from the donations that were not returned. However, because GoFundMe canceled my campaign without an explanation and I cannot log into my account, I don’t know whose donations reflect the amount in my account. Also, did GoFundMe charged me a fee, even though they canceled my campaign without an explanation? There is a terrible lack of transparency and effective customer service, I honestly don’t know why. Closing campaigns without an explanation or warning makes one highly suspicious. Because there are other people’s money involved, it is also very embarrassing and worrisome. The email customer service was prompt in answering although it would take several emails just to clear up one problem. After canceled my campaign, none of my emails were answered. I am happy for the people who were successful in their campaigns. I am sad I wasn’t.

My husband needed insulin and being in the donut hole we needed a co-pay of $1,257.00. Money we just didn't have. I made a page and posted it and within 2 days had my first donation of $50. GoFundMe kept me updated constantly and would send emails offering advice on how to help promote my page. We were able to get the entire amount asked for and within 2 business days it was posted into our checking account. I know this site has helped others in need and I am very thankful for the assistance that they were able to provide! Of course, I hope I never have to make another one, but if I had to I would not hesitate or think twice about using them again.

I had launched a campaign to collect money in order to pay for the treatments of local ill stray cats. After four days, GoFundMe deleted both my campaign and account, sending me an email where it was stated that they couldn't disclose the reason of such action. I complained and in response they sent me the exactly same email again. I feel very frustrated and fooled around.

GoFundMe has no way to speak with a human. They only take emails and are extremely poor in responding. If they get one complaint about the validity of your account - with no proof other someone may not like you - they will freeze your donations. I would never recommend them again. They are only in it for the percentage they take.

Yes my Sister had a GoFundMe account set up for her due to her having cancer in 2017. The money that was raised for the campaign wasn't spent for what it should have been. I provided actual documentation to GoFundMe after several emails were sent to them. I jumped thru all these hoops and did everything they asked me to do. In the end they said I didn't have a fraudulent claim. This money was used by my Sister's boyfriend for his personal use not for her medical expenses as detailed in the campaign. GoFundMe is a complete joke and should look into these campaigns before letting people set them up.