GoFundMe

First I could not get into my own account. Clicked password reset to send me an email. Nothing. Did it again. Nothing. Obviously, their system was not working. 10 times and hours later still nothing. No it didn’t go to spam. It wasn’t working. Finally I get someone who actually helps me. The only person who actually has helped me and she resets my password. Done. We start a donation page for a mother whose child was medically kidnapped by the system. They kicked her out of the hospital. They supplied her with NO paperwork. They didn’t even tell her about doctor's visits. They took her child too! We have video of this happening. We have pictures. We have 5 witnesses. We have court PPWK. We have an DCS email from the case worker. **. So I try and make a donation.

My very first campaign received at least 19 documented direct clicks on my Gofundme Link from Facebook. 0 DONATIONS. My second campaign also has 0 DONATIONS. Since I checked. I lost my car, apartment, and income. WHY are there 0 DONATIONS? Thank you.

Gofundme added an auto 15% fee (called it a tip) to my donation. They did Not ask, just added it automatically. I was charged on my credit card. Had I known, I would have simply given the money directly to my friend.

It would seem that this group has only the best intentions in the beginning. What could be more honorable than helping people raise funds for all sorts of needs and causes? That is all well and good, until the layers of the organization begin to reveal themselves. They claim to all legit and transparent. But, my experience says quite the opposite. GoFundMe changed their website and most of the formatting overnight, without any explanation. I spent a couple of weeks of trying to get to the bottom of why donor information was no longer available. I received all sorts of answers that they were working on it. And then no answers at all.

Within 1 day of creating a GoFundMe account and campaign (not my first), I attempt to login to see the status to find my login no longer works. I had been provided 3 emails explaining that as the payment processing company notified them that they are not able to process anything related to me, the campaign was closed AND my account was disabled completely. I sent an email direct to them, after about 10 minutes navigating their site to actually submit a question. The autoreply stated I should hear back in 20 minutes. About 15 hours later, I receive an email again saying they will not tell me why the account was disabled, or who their payment processing company is, they were informed something (I am not allowed to know).

I was brutally assaulted in March of 2015 by two men. Friends and family were so supportive that a GoFundMe page was set up to help with medical bills. A former friend (whom I didn't know well) started an account which my sister had tried to get in her name so that I could receive the funds. After numerous attempts to change the account over it was never done. The alleged friend that originally started the account was sent the 2,640 dollars via a bank account in her name. GoFundMe sent me an email confirming this. The funds were never delivered to me the recipient. After filing a fraudulent use claim I was directed to file a complaint with the city police. Which I did. The police in my area were not helpful and a determination by local district attorneys deemed the case out of there jurisdiction.

My husband and I donated to a campaign on GoFundMe.com., Oct. 2017. The money was not distributed to recipient nor have we been refunded. The only way to contact company is online and all inquiries receive an inappropriate scripted response or they redirect you back to the same screen to answer the same questions over and over again. The campaign organizer, who we know, was told the account was closed due to inactivity and that the single donation made by us had been refunded. This was in Jan. 2018. Hasn't happened and as stated above we have been unsuccessful via online communications. Donation was made on our Visa card and they were unable to assist. How does one get their money back?!!?

I started a GoFundMe Account because I'm having jaw surgery and was short 1500. To make a long story short a lady from my jaw surgery group donated 250 and then 1000 from a donor who wished to remain anonymous. So for 3 days WePay and GoFundMe sent messages that the money would be in account only for me to receive a messages later in the day that the money could be deposited because the bank rejected and make sure all info was correct. So I call my bank. They say no transfer have been send to them or rejected. So I email GoFundMe again. So then they ask me how do I know the donor and I need to send links to her Facebook page. So I'm like, "Is something wrong with her donation." They say no so I send the links.

We ran a campaign last fall and GoFundMe charged us over 7% in fees. They recently abandoned this fee model... why? Well if you listen to their CEO it's pretty funny, he will tell you it's because their users have voiced they love GoFundMe but they want all the money for the cause. Well, in fact, GoFundMe has always made an absolute killing off of people's misfortune. They were profiting substantially by taking over 7% of the proceeds from all these very worthwhile and necessary causes. And the only reason they dropped the fee is because other, better competitors are taking away their market share, and these groups do NOT charge fees.

All the money and set up was online. Not personal and just another donation and a number. When I started a donation for a baby girl I didn't know at the time the grandmother had also started one so my site didn't collect any money just my donation. They should have noticed with the name of the baby listed, what was wrong and where the baby's family lived and all the other connections. Other than that, all the money and set up was online. Not personal. Just another donation and a number.ections.

Very private and secure and needed for so many people and causes. So easy to do for a worthwhile cause and not a lot of money needed. I think these are great websites to help out a specific person or cause. And no One need to know how much the donation was.

Horrible experience. GoFundMe is holding funds raised for a friend who recently lost her son. Over $36,000 was raised and she is unable to withdraw the funds. No phone number is provided, customer service does NOT respond. Directions are horrible and if you try to email them from their site, you get locked out and nothing gets through. Our next step is to call the local news stations to see if they can help. These funds were raised to cover funeral costs as well as professional therapy to help our friend and her younger son through this horrific time in their lives.

My GoFundMe account was stolen by a person named David **. A review show this person may be a criminal. I could not reach gofundme persons to make a complaint and/or to stop fraud. I was unable to get into my account because of this horrid abuse. I am outraged that my identity, etc was placed with this person. Further investigation show GoFundMe has been sold. I have now filed a complaint with USDOJ. I am more than angry about this abuse of trust and to not get it STOPPED.

People must be very careful about this site! It seems to be wide open for fraud and sob stories. Do your homework - make sure the need is real and the people/family are real. If you can't verify the cause then pass it by. Any serious cause should have a background to it. Keep an eye on the site for a few days to check if others donate. Updates on the current situation is very, very important. A legit site will post updates and usually refer you to their own site for more info. Track the cause and satisfy yourself it's legit. THEN donate and still continue to monitor the site and cause. Go with your own 'gut' feeling if its real or not. There are an awful lot of crooks out here that know how to play on heartstrings that aren't real. It still a very good site and causes - just use your own common sense.

I set up a GoFundMe for an Animal Shelter that was an enrolled charity on the GofundMe site. The funds were to go for the surgery of a kitten that could not walk. The charity received the funds from the January 2018 donations but they have not received the Feb, Mar or April funds donated. There is no phone number to contact them and I keep being sent back to FAQ that does not help. I want to know what has happened to the funds. The website also says they keep .30 a transaction and 7.9% of the funds, but the 1 check the charity did receive had more than 18% taken out of it.

Where do I start, this has been nothing but a hassle! I did everything it asked to designate a beneficiary but it won't verify them. Now I have two accounts with money and I can't get it! My very close brother died and this has added to the pain, anguish and misery! I don't even get a response from them now. The response that I did get was so basic and uncaring I could never recommend this site to anyone. My family and I just wants to bury my brother properly, and we hope that the donor will get their money back!

When we set up our GoFundMe campaign we had questions on how to proceed. We contacted your Customer Happiness Team and we were very pleased with the answers to our questions and timely response. We would like to thank you for your commitment and guidance in helping others to have a successful campaign.

I was uncertain whether my idea for a campaign would be a good fit with GoFundMe. I sent my questions and within 30 mins Kaity emailed, encouraging me to launch my campaign and gave detailed recommendations on how to create a successful campaign. She followed up with additional links on how best to proceed. I greatly appreciate her timely response and completeness of her answers. Great customer service from their Happiness Team.

My brother posted a GoFundMe page back in Dec 2017 when he was struggling and homeless. My brother suddenly passed away in Jan 2018 of a heart attack and I have contacted the help center two times to let them know that my brother is deceased and I have a death certificate and that I want them to remove his GoFundMe page. It is so tragic to lose a sibling and then to have this reminder on GoFundMe. Why won't they take it down? Do they want any residual money that comes in? This is horrible and this company should have a phone number so that I can actually speak to a person instead of trying to get around their email support center that doesn't even let you put in your own question!

A family friend set up the campaign for my two autistic sons when their Dad died suddenly in June 2015. It’s been almost 3 years and my older son is now 18. He asked if he could get the money that was raised for him. The campaign organizer told us that all the money was turned over to their UNCLE. He said that he knows nothing about it. I’ve contact GoFundMe three times now. Today I received a reply but no info on what will happen. There just has to be a better way to help people who are victims of fraud. I may contact the local news station to see if they will cover this. I’m frustrated and disappointed in people.

I created a project called 'Monk on a Bike' about two years ago, inspired to do so by a personal cancer scare. I am originally from Washington, D.C., but have been living in Japan for about 15 years, and became a Zen monk eight years ago at a temple near Tokyo. I approached GoFundMe for assistance in creating and promoting the 'Monk on a Bike' charity campaign, a 3100-mile solo bicycle ride from San Francisco to Washington, D.C. in support of 'The Children's Hospital Foundation'.

I have set up a GoFundMe page to raise vital funds to raise money for treatment for my dying dad. It is now saying I need to set up withdrawals by the 25th April before it freezes my account and sends all the money back. Whenever I upload the images it asks for all I get is a screen that states verifying. Nothing happens! I can’t get a reply from anyone. I can’t contact anyone, it’s just awful.

I decided to donate the Humboldt Broncos. My total amount was to be $100 but was surprised by the tip request of 15%. I ended with $87 for donation and $13.50 for a 'tip'. After consideration, I thought 15% was too high a fee and contacted customer service requesting that the tip, since it was voluntary, be transferred to the Broncos Team. In a very quick reply with a friendly note, Jared in customer service advised he could not redirect the $13.50, but would refund that amount. I donated an additional $25 and this time added the 15% because I understand your company requires revenue to operate.

Some of my co-workers set up a GoFundMe for my family as a surprise. I used the app on my phone to do everything, and I was pleasantly surprised how easy it was (and of course it's great to not have to sit down at a computer). Even connecting my bank was simple. It did take 4 days for the money to transfer to my bank, which is normal for other bank transfers I've done elsewhere, but it would still be nice to have a way to get money more quickly. Overall a delightful experience!

Bridgette and I can't thank our friends, and GoFundMe enough! By the way, all 3 growths were benign, thank God! Two weeks later now, Bridgette will have the surgical staples removed tomorrow (4/10/18).

My wife and I suffered the loss of our horse barn due to fire in 2017, along with barn we lost two family pets, all of our tools, horse tack etc. Afterwards a friend of ours started a GoFundMe account and through generous donations had raised over $6000 which was going to be used as a down payment on a new barn, of course we didn’t realize that GoFundMe was going to take a nice chunk of the donation money! I assumed and so did everyone that helped us that sure GoFundMe would take a fee, but I didn’t think it would be a 1/3 of what was taken in. We ended up with $4400 out of the $6000 after the GoFundMe fees and I really feel sorry for the people that really need the money more than GoFundMe does. So just to let everyone know GoFundMe is a business and not there to do nice things for people. It’s profiting off of people’s misery.

Spent weeks setting up a GoFundMe Campaign here in Ottawa Canada. Have cancer. Very sick. Got all kinds of Positive Emails from them only in the end to receive an email from their Pay Department WePay...that they are not going to send my $110.00 for no specific reason at all. Not a King's Ransom...maybe a technical problem...not sure. Basically they havent responded to my query yet? The only problem I can figure out is that their Bank Forms in the USA are different than here in Canada. Maybe this is the issue? Why wouldnt WePay say this in their email to me? Give GoFundMe a few days to see if this matter can be resolved or not before I jump ship with them.

We reviewed GoFundMe process before starting a fundraiser for a nonprofit school that lost its playground during a windstorm. It advertises that it is "no platform fees" whatever that means, and then mentions a 2.9% charge on funds raised. We proceeded to create a GoFundMe for the playground. We received $4600, $3500 came from a brother and sister of the one who started the campaign. After raising $4650, we clicked on "Withdraw" hoping to get the funds and purchase the playground so that students would have a pleasant surprise after their Easter break. Instead, we learn we are compelled to open a PayPal Account.

I set up a GoFundMe for getting the PC of my dreams for streaming. I had gotten a very generous donation from someone of $1500. I was so shocked and happy and was getting ready to withdraw until you guys completely shut down my account and wouldn't tell me why. I want my account back. I worked hard on my account's story. I don't know if I got reported by someone for some reason thinking I was fake but now I'm pissed. Please reply to this so we can fix it. :)

Everything was going fine with my campaign and was receiving withdrawals. And then up until a couple of days ago donations were being refunded. Why say people can raise money for businesses if all that ends up happening is that they can't receive the donations. GoFundMe is a scam and a fraud.