NetFortris

We've been a customer of Fonality for about 10 years now, and the business interactions have been incredible. Fonality has some great features. The phone is obviously the most important to any business nowadays. We also use the HUD system which is a messaging aspect to where I can chat with other users that are online or offline. It's incredible. We just signed up for the video conferencing and the ability to schedule meetings within their Fonality mobile. We're going to start with that next week and we're excited about it. We’ve kind of jumped on the train in regards to everything that they’ve offered at this point, and we haven’t been unimpressed or dissatisfied with anything that they’ve thrown across the board. Customer service is always joyful and easy to talk to. They're responsive and willing to help us out.

We used a different phone before using Fonality. The previous provider wasn't a voice over IP. It was just a simple phone with different lines and was a lot easier to use because we didn't have to work everything through a computer. But the computer does have its perks and we're still in the process of trying to figure everything out. We use the Fonality HUD for dispatching and for the most part, we haven't had that much problem with the team at Fonality. The first person we talked to was great. Had a couple of questions for another person and tried talking to them. He tried leading me off in a different area than what I wanted but we figured everything out in the end.

I use Fonality for both inbound/outbound calls and I like its HUD feature. I’m in the back of the office and with it, I can check if my employees are on the phone or not when a call’s coming in. However, I think there’s a lot of problems with Fonality, as far as connectivity and lack of phone quality. I can’t tell how many times a day I pick up the phone to dial a number and the number doesn’t go in. I have to stop in the middle of punching a number in and redo it. Also, the quality of the voices is poor a lot of times. And I’m missing a lot of calls. So I haven’t had the greatest service. Lastly, it takes so long, waiting on hold, to get somebody on the phone, but the team is very helpful once you get somebody on the phone.

We use the Fonality System for business calls. Among its features, we use the do not disturb feature the most. I like the people on the computer because they were a lot nicer than the people on the phone. It's hard to learn this stuff and watch countless amounts of video to try to figure it out. That's kind of annoying. But when I was able to go online to the chat they were able to figure everything out. Thomas is our representative and he doesn't like to answer questions about how things work but he's great at always answering the phone when we need things done. Overall, it's been fun having Fonality.

We've had a number of issues and Fonality resolved them. They've followed through but sometimes have taken a lengthy amount of time to get to the point of resolving the issues. Communication’s not always the easiest. I don't know if they're calling from a different country, but there was a little bit of a barrier. For the most part, the experience is going well.

Because of the recommendation from a fellow Allstate agent, we got Fonality. We used a different business phone system before, but we like Fonality's much better. We are in the insurance business, so we are calling customers on renewals, calling people to quote and save money, and they’re calling us to make adjustments on their policies. We have three locations in three different areas, and we all can communicate with one another so it is highly functional even if we’re in different counties. It definitely made our transition easier. It’s a great way to develop connectivity with a team when you have multiple locations. It’s internet based, so we haven’t had a ton of issues as long as we have our internet. But Fonality is quick when we have issues.

We were looking for a Voice over IP phone system and we signed up with Fonality. The features are way better than our previous one, but it's not always so great for quality. We mostly use the HUDWeb, and also the phone-to-phone in-office, outbound and long distance call features. We've had quite a few issues and we've been on tech support a lot. We have been able to get past all the issues. The reps that we talked to were friendly. They have not always been capable of fixing our problems, but I don’t think that’s been typically their fault.

I was looking for a phone system and found Fonality. I use it in outbound calls to the insurance company and patients and mostly make use of the Transfer and the Hold and transfer. The Fonality team were very nice and were able to answer my queries on most parts. However, working with Fonality has neither improved nor hurt my business. We don't really care for the phone system that much because it's constantly cutting in and out. But it is reasonably priced so until we can afford to go with a better phone system, we'll stick with them. But once we can afford a better system, we'll be changing.

With our Fonality system, transferring calls and checking voicemail is simpler and we can use the chat feature. We use its Heads Up Display feature. When we wanted to upgrade our system, since we've had Fonality for 10 years, Nash, the gentleman who helped us, was able to answer all our questions.

Fonality is a good option if I have a good internet connection. The quality is not that good as the landlines, but the winning point is the cost. We used to have the cheapest, regular system - just the answering machine and the extensions to pass messages to the extension. We don't have a customer service implemented using the phone system, only the regular inbound/outbound calls. But we switched to another platform which is the HUD Web. It's a really good product, though we haven't used it in full, but I tried it when I was traveling to another country overseas and it's working very well. So, we are still trying to use it in the near future for our travel.

The former CFO of our company decided it was time to go to a VOIP system. He researched and got hooked up with Fonality so we've been with them since 2009. At that time, VOIP systems were relatively new, so we decided to host our own and have been doing that ever since. We had to use multiple, different providers and a whole bunch of different things. Their support team has been really, really good and we always seemed to get what we needed. When we had phone problems, we always started with them and ended up finding out that it was one of our other providers that was screwing up, which was one of the reasons why we decided to get the hardware out of our building and let them take care of it. We are currently in the process of migrating away from our own hosted system but we're still staying with Fonality and moving to let them host the system.

Last week, the Fonality system went out three times on us, three days in a row. We weren't happy because that's our lifeline and use it mostly for sales calls. I chose Fonality before for their program. Our previous phone system wasn't Voice over and didn't tie in to our systems so I tried to link those together. I like the fact that I didn't have to purchase phones. I could get the phones through them as part of the service. I also like eAgent and the Heads Up, when a phone call is coming in. The customer recognition has helped improved our business. It speeds up the process knowing who's on the phone before they can identify themselves. Their team has been good. I had to add a phone about a month ago and it went smoothly.

We just got Fonality set up and it has only been live for about three weeks. We’re starting to use the HUD. We use it for call center purposes, mostly inbound, but make client survey calls with our clients. We're hoping the call center reports become very useful because we didn’t have that kind of reporting in our old system. However, we’ve had a lot of problems in trying to get it live as it took a lot longer than we expected. It was supposed to be a 30-day and ours took about 100 days. And we’re not really that complex so I think they’ve had some growing pains in the way they ship and fix products which I pointed out to them as we went along. We had problems with the servers going down, and nobody told us what was going on.

Every time I call when there's an issue, it takes so long to get it resolved. They basically start with someone who sounds like they're training and they keep putting me on hold to go ask questions with someone else. Then they come back and ask another question, then put me on hold again and it takes forever. It takes an hour and a half to get anything done, if I'm lucky. The last time I called Fonality, they finally found someone who knew what to do so, I'll get her in the future, but it was a really frustrating experience.

We've been with Fonality for years. The HUD goes down all the time, but they’ve all been great when I’m having issues. They’ve all been very helpful.

Fonality's pricing was good. The phone system is for general office use, for outbound sales. I also use call forwarding whenever I'm out of the office. However, compared to Vonage, Fonality's confusing on the interface so it's hard to navigate. At this point, the system is not good or bad for our business, but it will help us in the future because I can place people anywhere. It’s good for my future growth. Their team has been mostly good. Although, one customer service associate wasn't so helpful when I needed help with something. He just sent me a link. On the contrary, Thomas, the sales guy, is outstanding.

I used to have Verizon then switched to Fonality, and then I went over to Lightspeed. But I switched back to Fonality because Fonality changed their pricing, and I had a whole bunch of issues with the call quality from the other provider. Sometimes it sounded like I was talking on a cellphone when I'm calling from my office phone or people felt like I was talking from my cellphone. And then calls were being dropped just randomly while I'm in the middle of a conversation. We are on the phones most the day because that’s what we're doing in an insurance agency. The call quality and the ability to be able to manage various callers at the same time is really important to me.

Fonality is a hundred times better than the premise-based PBX solution from Avaya. We use Fonality's HUDWeb the most. It has enabled us to have a remote workforce and a contingency strategy (especially during the times we have conditions in the building where we can't stay in it), and that's been very helpful. We mostly use it for inbound phone calls and during our peak season, we can receive upwards of a thousand calls a day. It is a very extensible system. We've been able to build both a number of integrations and processes around it. Their staff have also been great in answering any questions we've had. Everyone from their sales, customer success team and technical support has been knowledgeable, courteous and awesome to work with. The uptime and dependability have certainly helped us too. I'm overjoyed that we're doing business with them. We are looking to use it for outbound calling also but don’t have a team assembled for that yet.

The owner of the business that I work for was looking for an online phone service, and we found Fonality. We just moved in to our office and everything isn't 100% set-up to do what we have to do. I had ordered the phones and got the service before we were in this office, and I'm wondering where the phonebook that I ordered is. The rep told me that it will be here in three to five days and it's been over a week. I got an email telling me that they were shipped so I got to see if there's a tracking thing so I could track the package.

The best thing with Fonality is the pricing because per line is cheap. We are able to have so many lines open by each people. We have better communication with customers. Everyone has a computer so everyone’s using the softphone and the HUD. We haven’t purchased any phones and it saved us a lot of money.

I worked for Allstate Insurance and another fellow agent was signed up with Fonality so that's how I heard about them. Before using Fonality, we had Norstar Systems, a traditional plug in the wall type system, so this new system from Fonality has been the newest technology yet. The old was traditional phone wherein I pick it up and answer it. But this allows us to interface with our client management system so when the call comes in, we're able to see who we're talking to. And that's a huge help there. And then we have one of the recorder call features so I'm able to use it for training with my staff as well. We can also save the files which we call the conversation file through the individual client's portfolio. So, Fonality is way ahead of where the old system was.

We've had the phones for several years now, and the HUD system seemed to be working fine. Every once in a while, we have to swap out a phone if it's dead. But other than that, Fonality worked fine and it does what we need it to do. It has been a pleasant experience.

My current boss uses Fonality now and it works out pretty well in the. We used a different carrier prior but Fonality is much better overall. I use its HUD feature the most and use the system for all types of calling. It is easier for us to communicate within the offices and we’re able to get each call and not let any call pass through on. I worked with their tech support team who have been really good. They always call when they said they’re going to call and follow-up and make sure everything is okay. Everything’s been great and when we ever have a concern, they always address it right away. I’m very satisfied and I recommended people to use Fonality when I was in the training.

We were using our sister company’s system which isn't a VoIP system before we had Fonality and decided to get in contact with Fonality because of the nature of cost and benefits. Fonality has a lot of good features with the downside of it being a VoIP system so if we have any kind of internet issues at all it kills our phone system, which is no fun. We use their click to call feature the most and the system for all types of calls, and business has been a little bit more efficient. Their representatives are helpful and follow up well although there are occasional issues when the new reps might not follow up as well.

We decided to contact Fonality because of their ability to link up with our e-agent program and we were thinking about changing over to Voice Over Internet Protocol since we still have landlines here with AT&T. Although we didn't have any trouble with AT&T, we ended up going with Charter for our internet provided because AT&T didn't have the bandwidth. Then we decided to leave on everything.

I was looking for a phone service and a friend of mine uses Fonality and said that they were good. I got one too and so far, I like them. They're great. I use Fonality's telephone everyday and do outbound sales using the system. I had another business phone system through the phone company before but they were bad.

I decided to deal with Fonality based on the features that they offered. Assuming that they were working properly, I signed up with them because of all the extra features that would benefit me as a business owner. Now, it's been a total freaking nightmare. They were supposed to deliver my phones on December 30th because my opening was on January 4th. They messed up the delivery and delivered the phone system to the wrong address, not even in the right state. Then they rescheduled my delivery to January 6th, still after my closing. Again, they never showed up. Finally, a week later, they came. I had no phones opening my business for a week.

I was trying to get a better deal on my phone systems so I decided to get in touch with Fonality. I basically use their system for outbound calls for sales and both inbound and outbound calls for customer service. I don't have multiple locations so I don't use the tracking as much. We have a fairly small office and I can see what everybody's doing. We had some technical issues from the beginning that we've been trying to iron out so I've been working with quite a few of the service tech guys trying to get things working. They are attentive and answer quickly if you call or email.

I contacted Fonality because I was tired of the expensive phone bills for the phone system that we had. The previous provider was fine as far as service is concerned. However, the cost was a lot more than a Voice over IP phone system. I use my Fonality system for inbound and outbound calls, as well as for office purposes. We probably use their Fonality HUD a lot because we have satellite offices. Their service people are fine. I’ve no problems with them. We do have issues with the phones, though, as we experience poor quality connections from time to time. But overall, I’m satisfied with Fonality.

I liked what I saw with Fonality so I decided to use them as my business' phone system. Josie, our sales person was excellent in helping us get started. I mostly use the system for its ability to check voice mail via email.

We’ve had Fonality for years now and we use it mostly on inbound/outbound calls. Their team members were always nice and we're happy with them.

We're in orthopedic practice and we use Fonality's whole phone system to take inbound and outbound calls for appointments. Everything has been good and they've been very helpful.

My corporate franchise people gave Fonality as the people to contact for getting a phone set up for my business so I went with them. I use their call forwarding and voicemail services. Anybody who calls in gets forwarded to my cell if not to my office. However, they have a horrible support - it takes forever. If I submit in their automated support, I have to follow up with another email and call to get somebody to respond. I have expressed my displeasure but nobody has responded. If I have a technical issue, it's not too bad once they engage, but their support is poor in general. I'm going to shift to a different provider, it’s just a question of when because to add a second user and charge me twice as much as I'm already paying is ridiculous. There's less expensive solutions that will give me everything I need. With Fonality, I'm paying for more than I really need.

I use Fonality for standard small business, inbound and outbound, but mostly the backend administrative call scheduling. I had spent six months trying to remove a feature that we never used and it took multiple contacts with them, which was annoying. The hardware stinks and I can't use an external hands-free system that actually functions and we've never been able to get a hands-free device that works with the phones. They also did a $250 portable phone that didn't make it three months and we had to continue to pay off that thing. The service was okay at its best.

We've been working with Fonality for years and their service has been very nice. We had some size issues and concerns, and they adjusted them accordingly to what the market size was. I don't love their interface because I think it's below average, but the service quality and support is pretty good.

The people from Fonality have been helpful in explaining things. They have been prompt with responses and they're good with their follow through. I know in the middle of our migration, one of the team members I was working with was out and they had somebody else step in to help finish the process, and that person was quite well-informed of where we were at. I couldn't ask for much better in all my interactions with them.

I needed a phone system so I contacted Fonality. We are using the system for all types of calling but we use the HUD the most. Working with them has improved our business.

Our company had already been using Fonality before I first started here as a consultant as far back as 2010 or so. We have three sites and we use the bridging feature that makes all our systems be able to talk to each other. But beyond that, we're very simple and use it as a normal incoming-outgoing phone. We've looked at other providers, but we like spending less money on phones so we have stuck with Fonality. However, we feel like there may be other providers that could do things better.

I usually have good experiences with Fonality. We wanted to go to a voice over IP system so we decided to go with them. We use the system mostly for phone calls and office-to-office business and they're much better than our previous provider. Also, the interactions I had with their team are good. The guys that I speak to in the Philippines are really nice and very helpful.

We had a different phone service before and the phones just died so we had a lot of trouble. One of the engineers that work here told us to try Fonality, so we bought this phone service and it's been pretty good. I serve as the operator so I answer calls, and we have people that make outbound calls for sales and I would say that using Fonality has improved our business. One of my favorite features is the star 8 thing which allows me to answer somebody else’s phone at my desk without having to run across the room. There was time a year ago where things kept crashing and going down a lot, but in the last couple of months everything’s been fine. I'm pretty satisfied with how things have been going recently.

We’ve used Fonality for two years now. We were looking to convert from a standard phone to an IP phone and they were a referral from our IT guy. We’ve had a few problems but for the most part, it’s fine. They were higher quality but more expensive compared to our previous provider. But the price seems good. The HUD feature is mostly used which is the desktop interface to use chat and determine who’s on the calls. Also when we have problems, we use the online chat feature.

I got Fonality since they had a product engineer service I needed. I had a different provider before and they are two totally different deals. It was land-based while this one is internet-based. Also, with Fonality I can have the phone in virtually anywhere. In fact currently, because of the water damage, we've been able to transport the phone via internet to another office in the East. We use the conferencing calls and transfer calls quite a bit. It's made my business more efficient in some aspects. I have had the interactions with their team in the beginning trying to get the numbers ported over that became a nightmare. Then I’ve had some technical issues since then but I’ve had very responsive people that got it handled. The changes and settings in the systems also worked out well. They're a fair company and so far it's at a value for what I'm paying.

When we moved, I was asked to do research on all the phone systems so we could get a new one for the office (we have four offices). I worked with John, one of the salespeople from Fonality, to order them all and he’s great. The people from one of our offices do inbound calls from it. We had regular phones before and compared to Fonality, it's obviously VoIP and works so much better. We'd recommend them.

Fonality was a referral from a client of mine. Their web-based integration is nice and their service is good. However, their tech support is terrible.

I like Fonality's technology, but the company needs more organization. Their team members have been less forthcoming, things are last second with them, and they've been late.

The customer service of Fonality, like tech support, is abysmal. The actual phone system is good and I appreciate some of the integration things we have, in particular the Heads Up Display that we use quite a lot.

I knew of Fonality because the company I worked for had their services. We’ve used it in the past for our business lines - 50% for outbound use and 50% for internal use. We used to talk to their guys for renewals too, but now we’re using a local provider.

I've been using Fonality for about five years now. I use the multiple location integration, the web-based interface. Their team could use a bit of work. For instance, I don't think I'm fully leveraging what I'm paying for each month. I don't think I have my system set up appropriately, and every time I call in, someone gives me a different answer. And then sometimes, there's difficulty in getting in touch with their support people.

The convenience of having Voice over IP is good to having people being able to transfer because we're a telecommuting company. But call quality is sometimes lagging with Fonality, so it's difficult to have conversations.

Fonality has been wonderful. We like and often use the free long distance calls. I think any business should look into Fonality.

We love Fonality. It’s very easy to use and we all like it. Overall, our experience has been great. We don’t really have any issues with it unless our internet is lagging, but that’s not their problem. We’d recommend it.

We've been with Fonality for three years now. We've called them on different times and customer service has been all right. I mostly use the app that goes on the computer when changing from phone to phone.

Fonality has been good. It has gotten better since the start of the contract and their tech support has been responsive.

I am happy with Fonality and use the call center feature the most. We had some issues in the past, but they were courteous, able to answer all my questions, and it's fine now.

We were looking for a replacement to our phone system a few years ago then we went with Fonality. The phones actually work, but the other advanced stuff doesn't really work so well. We've had to call customer service several times for some really weird issues and almost every issue wind up being something with the server side. Certain things wouldn't work. For a while, we couldn't do any international calls. Although, the price was pretty good, the biggest issue that we experienced is with the call quality. It varies a lot because sometimes we hear people talking, but they can't hear us at all.

We mostly use Fonality's voicemail to email feature. Their team has been good. The only thing that's difficult is the process of buying an extra phone. I have a little office and I want to figure out how to buy a duplicate phone. It usually takes a day and a half to two days because I have to talk to a sales rep. I can't just order and provision it online. It would be nice if I could pick a phone knowing the cost without a formal quote. It would be good if they could make that more seamless. Other than that, I'm happy with Fonality.

We have been using Fonality system for so long and their team has been great.

We've only been with Fonality for three months, but it's been very good. Since we have three locations, the web-based feature where we can see who is on the phone and who isn't is the biggest feature we use. We've called their support team a couple of times for help already and I still have some things I need to work through with them, but they have been good.

We've been very satisfied with the software platform of Fonality and all of the features that are available to us. And they've been, in general, very responsive with their technical support team as well as the billing and administrative team. It's a positive experience.

One thing I wish Fonality had is a redial application. Whenever I pick up the phone, call somebody and I hang up, five minutes later I need to call them back and I got to dial it.

We were looking for a voice over IP before and Fonality is one that popped up on. I use it for both inbound and outbound and I like all its features. It's better than my previous provider and so far, we hadn't had too many complaints.

Our experience with Fonality was good, and I am happy with them.

We used a different phone system before we had Fonality and it's been okay so far but it's unusual that we have to dial the local area code to get out. I mainly use the fax service for general office use, customer service, and inbound or outbound sales outreach.

We've had a good experience using Fonality. We listen in on the calls and talk to the other person and it’s helpful in the office to be able to listen in and have people listen in on your calls and then give advice. We use it for inbound, outbound, sales outreach, customer assistance and general office use. We have people calling in all the time and we call people back and we have voicemails that we respond to all the time. We often use the voicemail system in getting to people.

Working with Fonality has improved our business and we use its web-based admin feature. We've had some general technical issues with setting up new phones but they have been able to help us with it. It’s been pretty easy, straightforward and user-friendly.

I had a fine experience with Fonality and their teams are knowledgeable. I use the system for general office use and customer assistance.

I have Fonality for office use and use the web-based admin feature. The Fonality team is very courteous and friendly.

I will never use Fonality again. We bought a custom-built program from them with a feature written for call escalation so that incoming calls could get notified to multiple people to make sure they got picked up. After a year, they decided they didn't want to support it anymore even though I'm paying them maintenance. I am in the process of switching. I will be dropping their service and want their system out the door. Absolutely worthless. I will never do business with them and I will tell everybody I know not to.

I was at an agency meeting in Columbus, Ohio and I was referred to a guy that already has the system. He was very impressed. The transition was very smooth and fluid. I was also looking for a VOIP system and I was just burned-out with Time Warner. I also called server the first time because I must have done something wrong and I realized that I hadn't done anything wrong. So far, I'm very satisfied.

We're using Fonality all the time because we have seven people in the office. If someone calls in, we put him on park, we transfer over the calls. We can tell if someone in the office is on the phone by Fonality. We've had some glitches every once in a while where the phones are dropped but I think they fixed that. It doesn't happen as often but everything else is going okay as far as I know. We're happy with it.

I've had a good experience with Fonality. We use another IP-based phone system before but that wasn't hosted. We utilize a lot of the features in Fonality like the heads-up display, call transfer, automated attendant, warm transfer, cold transfer, and direct-in or dials. We also use it for all types of calling. Adding to that, the Fonality team are very good. Although they're across-country, they're up while I'm up and that's all that matters. They also got a good referral program. I would absolutely recommend them.

We are a Nationwide agency and we heard about Fonality Phone Systems through them. We've used North State before. It was just regular phone lines and we could transfer calls within the office, but now with Fonality we're able to expand out a little bit more. Their teams were very helpful and were able to answer all our questions. When we call, they do supply decent service. If it's an issue that they can address, they stay on it until they finish it.

Before using Fonality, I had Google Voice. It does everything we want it to. Google Voice was great, considering it's free, and we were just growing too much and we needed a little bit more, so that's why we sought out another provider. We don't use Fonality as our full capability as we probably should. We plan on getting more into it in the future. Right now, we just have it set up as a phone tree. We really needed a phone tree system because we have so many softwares and so we needed a phone number for each software and then they needed to press 1 for sales, press 2. We really needed a phone tree and we needed we didn't want limited minutes, and the reason we chose Fonality is because they were the only ones that did charge based on how many minutes we were going to be using, that we could find the least for that price we wanted.

We're not up and running with the Fonality system yet so it's been a trying time. There are really no issues other than to get the phone system plugged in and working properly.

We've been customers of Fonality for years. We use it for general office and has improved the business. We use a lot of it, but the thing that we like about it the most is the HUD. The Fonality team are courteous and knowledgeable. It's really good experience. They provide great customer care and support. It's been very pleasant.

Before using Fonality, I've used RingCentral, VirtualPBX, and a couple of others. Fonality could stand to work on their mobile site a little bit better; they've got too much going on and need a lighter format for their mobile HUDs and some other bugs. But other than that, their desktop HUDs are probably the best on the market from the functionality and mobility side.

It's the third system I’ve gotten with Fonality. I use it mostly to bounce calls around to where needed or HUD. It's much easier for the receptionists at that point to transfer calls to another point. However, I'm less thrilled this time around with it because there's something so wonky with the billing. Sometimes it takes a while to get it dialed in but usually it's pretty solid at that point.

Fonality was our first foray into PBXs. We use the whole phone in different locations and routing and everything. We have all the basic stuff. The type of calling we use are Inbound and outbound. We don't do too much sales outreach by phone. It's mostly responding to applicants and answering the phone when they call with inquiries. Fonality has improved our business. The Fonality team has overall been pretty positive. They've been fairly courteous. I don't have any complaints about the interactions we've had with them. There haven't been a ton of them since we purchased this. It's been a pretty decent entry level PBX experience. I'm happy with the experience. It's been good.

My overall experience with Fonality has been fantastic and I run around recommending them to everyone.

I mostly use the viewing call history and the conference soft key feature of Fonality. We sometimes make calls into our office, some on the employees and most of it is our customers. Sometimes it is lengthy calls that are of a technical nature. The only complaint we'd have about Fonality is if the internet is having issues, then our call quality goes down quite a bit. That's not really Fonality's fault but it's just the nature of the beast.

We already had a contract with Fonality, so I didn't purchase it. We use the hub a lot and we use multiple location integration for general office purposes. We've had some service and their reps have been very courteous. It's just initially hard to talk to a person because usually their tech support is online first then you could put in a ticket and then they call you. Overall it's been fine.

My sister's office uses Fonality, and I just started the company and had to get a phone company so I went with them too. I'm happy with the service provided to us so far. The Fonality team set up the system and they were knowledgeable, walked us through and taught us how to use the system, which was good. Now the customer can call us.

We've been using Fonality for years for phone and chat messaging for general office use. Everyone has been great to work with and Fonality is quick and convenient.

I use the inbound-outbound calling feature the most as we are in the service business. I love Fonality, and I'm satisfied with it.

It's a new business and Fonality was made known to me as part of the new agent onboarding process. We use their HUD and the system for general office use. Unfortunately, our interactions with their team has been very poor. We had an issue with a non-responsive account manager and couldn't get any support or assistance from the one assigned to us. We've also had chronic system problems meaning that our business had no phone as it would go down.

We have the Fonality's voice over internet system for both inbound and outbound. We are using the features like tracking the caller productivity, the web-based admin and multiple integration. The system has improved our business this last year and a half after we decided to upgrade and get another server but before, we were having hit and miss in regards to the quality of our service and calls.

Using the Fonality business phone system has absolutely improved our business. Our office uses it for inbound/outbound calls, customer assistance, etc. The feature that we use the most is the HUD. Fonality reps are so patient. I’ve had lots of interactions with them because we can’t seem to come to an agreement as to how we want our phones to ring. They work me through it every time. They're proficient and I’m very impressed with them.

We’re more efficient now. Fonality is much better than Comcast, our previous provider. There's so much more flexibility with this phone system in terms of transferring phone calls, keeping on hold and messages and having online access to changing the greetings. Also, I'm really happy with their customer service. I've had several interactions with several team members ever since I've started using Fonality and they have all been excellent and exceptional. In the beginning, I was trying to learn the control panel, the online access to my system and trying to change things at my end and they were really generous with their time and helped me through the steps. When I called back with the same issue again, they were kind and patient enough to run me through the steps again. Every time I've called I've had a pleasant experience.

Fonality helped improve our business. We use it for inbound / outbound and inner office, and we use the HUD a lot. Their team is efficient and always takes care of things promptly.

Fonality has potential but they are not there yet. I had Vonage before, and their tech support was a lot better. On the other hand, Fonality offers a little bit more tech that we have found useful. We use it mostly for outbound calls, and we use the Head-Up Display system a lot. I also like the fact that we can chat in between each staff member without having to yell. However, the original setup was a pain, and seemed like they couldn't get everything corrected. They sent me a few different routers that supposedly worked with their system but didn't with ours. Ultimately, once the phone system was working, it worked well with me.

We use Fonality Phone Systems for our general office. I’m satisfied with the phone service but it has not improved our business and we're not quite completely happy. I left them a message over a month ago. But we played phone tag and nobody ever followed back up. I think it's the difficulty of the system. When we do call in, it was fine up until the last time when they notified one of my staff members that we no longer had tech support so they couldn’t help us. I think it was odd because of the price that we pay. I am actually shopping and looking at other alternatives because their system is pretty hard to use.

We have Fonality for our inbound and outbound calls. We use its HUD facility with a bit of chatting going on, and we've had some trouble with it over the years. While their team was very responsive and did a good job, they haven't resolved our problems, which was difficult with DTMF issues. Touch tones were also not being heard by the Fonality system because it's coming over analog PRI, and there's digital to analog conversion issues. All in all, it's a phone system, and it's working.

I've had Fonality since January 2014 for general office use -- inbound and outbound. However, I've had problems with them for a long time, and it was exhausting. They didn't properly set me up, so the lines were terrible and going down. They also left the server that they set up open, so I was getting hit from India, Hamburg, and lots of different places, and it was taking up all my space. I had continual problems with them, and it hasn't been until the last three months that it's gotten better.

We haven’t got our Fonality system all the way up and running, but we use it for all types of calling. It’s been good. Their sales people were by far superior to the technical support setup staff. It seems to me that they are organized. A good company and have a great product.

I first heard about the Fonality through a business associate. I've only been here for about 6 months while this phone system has been here for a number of years. I was introduced to my new sales representative when I came on board and I had a brief chat with him regarding the system. He made sure I was comfortable with it. I had a slight issue regarding our annual support agreement, which was really more on our end. It went to the wrong person and I wasn't made aware of it. So we lapsed for a whole day of owner support, but we got right back in.

It was through another Allstate agent that I've learned about Fonality. I use it for inbound and outbound calls and use their HUD feature the most. Any interactions with Fonality have been pleasant enough and they're always helpful.

It’s been difficult to set up, but everybody has helped. I talk to customer service probably once a week and they usually help or escalate my problem to get help. The Fonality phone system is a necessity in my business. We do outbound calls and can reach customers. I recommend Fonality.

We're an Allstate office and a lot of the all state offices have started to use Fonality Business Phone Systems to integrate with their customer management systems. What was appealing was when incoming calls and numbers are recognized by our client management system, it automatically opens the files up and it displays who's calling. It's standard office use and their people were all very nice. We've had a lot of problems with Fonality with the being down, and the eFax service would go out and you wouldn't know about it until customers start yelling at you. They have a long laundry list of IT tickets that have to be opened for our account. The billing system's a nightmare and the transition to new billing system. When it's working, its a pretty good system. But in the history of our agency using their services, there are quite a few issues with the system. It's not reliable for the long haul.

We use Fonality Business Phone Systems for outbound phone lines. On the whole, it's okay but I found out that they have this thing called web HUD. We're purely cell phone customers and we have no hard phones at all so for us, the whole software is the selling player and it's free! They didn't tell us about it and when I talked to the rep, he said he could assign some license if we want it. Overall, it was good or adequate. It's not bad enough to make me do anything crazy, but not good enough to tell the world that Fonality is the greatest thing I've ever used.

We decided to go with Fonality because it is a kind of companion software to another software we use (AbacusLaw) and it integrates with that software. Our previous phone system that we had for about 20 years was the basic, non-internet-based kind. Some of those old-fashioned kinds of phones are much more reliable even though the newer technology gives us a lot more features and we do like the concept of internet-based phone system. Hence, I'm not real happy with Fonality.

Our phone system went down and an employee told me about Fonality. Now we have it and we're using the system for all types of calling. The HUD was the feature that we used the most. Being able to use the call queue, the transfer, the call parking, and the ease of transferring phone calls is very nice, though it's very difficult in the beginning. We had our problems but we worked it through. Now we've figured it out and we're very happy with it.

We have Fonality for general office use and I get the same service that I’ve always had. But as for the Fire and Rescue company that I manage with Fonality, it was a huge change for us because we went from little landlines to the full out business phone systems. So we were able to transfer between stations. A chief can be at one station at his desk and another chief could be at another station at his desk, and they’re able to just pick the phone and dial an extension instead of trying to dial a number and wait for somebody to answer the station and tell the chief that the phone call’s for him. So big improvement from where we were to where we are now. It was a good experience.

I had a very stressful experience with Fonality. I hate their sales person because when I explained to her that my phones were not working, she said they'll give me new phones but what she did in reality was open up a new whole account under my business name. I just found I got charged double so I asked them what happened and they said I have two accounts but I told them I only have one. It took me about a week to get my money back and it finally got all sorted out. The phones that didn't work is a different issue. I sent those phones back so I'm still waiting for a credit to come back to my account.

I do inbound, outbound, customer assistance and office calls with the system but what I mostly used is the HUD feature. We have experienced issues with Fonality that we're both on our side and on the PBX side. Those issues range from service outages to seeing phantom phone calls in our conference lines. But for the most part, these were resolved fairly quickly and the response has been pretty good.

Fonality was referred to me by another co-worker. We chose it because of the ease of the program and I liked what it had to offer. The phone system has helped us get additional phone numbers - when someone calls in, we're able to know that it's a number we don't have on file. It helped us keep our records updated. We also use the call forwarding when we have the hours of the day that we are closed. Fonality is very helpful to help you through situations.

We do more of outbound sales calling with Fonality and use its conference feature the most. They’ve always been good to help me with whatever I need so anytime I ask for something, it’s gotten done right away. They're pleasant and very timely, I have no complaints.

It's through Allstate that I learned about Fonality. We do inbound and outbound calling and the tracking caller productivity feature is the most we use. The team at Fonality is very responsive. They are very helpful and attentive, and so far the service is good.

We essentially used the telephoning components of the Fonality system for inbound, outbound and for office use. However, it didn't help improve our business and it didnt work for our organization. We're in the process of transferring our system outside of Fonality phone systems. Meanwhile. interactions were good with the Fonality team. Our sales guy, George was responsive. Apart of him, Adrian was responsive and easy to work with as well. But voice quality was not good and dropping of calls throughout midstream in phone calls is a big issue. Whether it was Fonality, the SIP trunk provider, or any service that helped guide the infrastructure, we had too many hands in the pot so it didnt work for us.

My experience with Fonality has been alright. On a scale of 1 through 10, it would be a 7. It's the ease of working on the HUD.

My brother told me about Fonality. I just use a cell phone and don’t have very good cell service at the office so I got them. They have better service inside. I use them for both inbound and outbound calls as well as call forwarding. Their training was in depth and easy to understand. Overall, it was seamless and easy.

From the moment that I started my office, I've had Fonality. We use it for inbound and outbound calling for telemarketing and use the chat feature amongst the staff the most. I've talked to the tech support department countless times and they were knowledgeable, courteous, and able to answer all of my questions. The system is very glitchy. There's always something we have to deal with - the calls won't come in, can't make outgoing calls or calls are being dropped.

Fonality is a good service for our office. We mostly use its HUD system. But, the hold time if you have to call them and get service is a little long. Other than that, it's fine. For the most part, everything was good and I have recommended them.

I heard about Fonality through a business partner. I use its phone feature mostly for outbound calls. So far, it’s been a good experience with them.

Fonality is very efficient. We use their call parking, call pick-up and the chat features the most because we are a multi-location company and we have the ability for all the phones to ring at the same time. Their team has always been great and everybody is very helpful in getting our issues resolved if we do have any.

We chose Fonality because of high customer rating. We used Genesis before and I hated it but I like Fonality. They have great products, great service, and 24-hour support. The sales people are straightforward, honest and knew exactly what I was getting and what I was not getting which is the exact opposite of Genesis. We use the HUD Web and integrated it with sales stores and use the app on mobile phones.

Wit Fonality, we have the freedom to change extensions easily and set it up to redirect the calls. Overall it was a good experience.

Fonality is the first VoIP system that we've had. The HUD module and the functionalities of the call menu are great features that we use to monitor calls. I’ve had multiple calls with them if something needs to be tweaked or changed and the support staff is always available and very good at getting any issues resolved.

We use Fonality for local or business calls and we mostly use the extension feature. The team is always great and very helpful.

In the beginning, it was a little rocky with Fonality. We had a couple of problems that took a lot of interaction and time to get resolved. We started in February, found what the issue really was beginning of August, and maybe finally resolved September. A lot of could be this or that and temporary patches. What it came down to be is that the router that they recommended, what we were using, wasn't up to par. It was always operating at or just above capacity, which caused other problems with our phone system. Others were probably experiencing the same problems, so Fonality changed the type of router that they've been recommending. They did credit me with the money that I paid for the other router towards this new router, and we haven't had any problems since we've upgraded.

This is our first business phone system. We had a phone system before but it wasn't through internet. We have to call the team at Fonality every single time we have to change our voice message, anytime we have a day off and have to schedule something on our phone system. It’s very difficult to work with the system so we have to call IT every single time to try to figure out how to do that. But they always help us.

We heard about Fonality through Allstate. It was one of the companies they had given us a list of Voice Over Internet providers. We use the record all feature quite a bit and the HUD. I had some issues with setting up the voicemail- out of office voicemails and they walked me through everything and got it all taken cared of. They were great, no complaints. Whenever we have an issue, we just call the 1-800 number and they take care of us right away. We've been very satisfied with Fonality.

So far, it's been good with Fonality. It works well and I don't have any problems with it. I would recommend it.

We use our Fonality system mostly for inbound and outbound calls and we run the HUD everyday. It's nice to be able to track people and track how many calls are made. One thing that's very frustrating about Fonality is we have a general mailbox which I cannot remotely listen to the messages if I'm not physically in the office. In this day and age, I don't understand why that can't happen.

My business partner used Fonality at his previous business. We got them and everything has been great. We use if for customer service, both inbound and outbound and like the HUD feature. Overall, we have been very pleased with both their product and service.

It was difficult to get everything set up in the beginning. It was a stressful phase. We had to write a letter out to Fonality to which they responded to. Once all is said and done, everything has been good except for the HUD Web which wouldn't work on our computer even though they're all brand new. We have the old classic desktop one so every once in a while, we do the chat but for the main purpose, we haven't done too many of the features that I was more excited about. We've seen all the features when they showed us what the system can do.

The customer service at Fonality is terrible. I like the systems, they are great but when there's a problem, the customer service is pitiful. There is a lot of hold time and there's no quick turnaround.

We're still trying to figure some stuff out with our Fonality system but it seems to be working okay. It's mainly for office use. Some of my office staff have been in touch with their customer service and I haven't heard any complaints, which is typically a good thing. We've had some hardware issues with smaller phone systems that Fonality has been great about. They got stuff turned around and real hardware out but that has been a bit disappointing.

When we bought the office a phone system was in there and we never had issues with it but their bill was a bit higher so we switched to Fonality. We get a lot of inbound calls and make outbound calls as well, but we don’t run reports and monitor calls since it’s only my business office manager and me that are there. I absolutely love the HUD feature and we use it frequently.

We had Fonality PBX and then went to another provider but we weren't happy with them so we went back to Fonality which is better. So far, everything's been all right. We had a couple of issues but nothing major. Their people are also good.

I find Fonality's set up a little frustrating, but overall it's been okay.

Fonality's been fine although it was a little rough on the startup. But then, our situation may have been unique because so many things were going on in the office so it was hard to pick up on the system and get running with it. There are some features I have not even had time to figure out so I doubt we're using it to its proper potential. We’re still learning but I think it's the right system for us. For now, I'm trying to figure out how the system works and how to use it to my advantage and to the best of its capabilities. If only there's a way to make the startup easier and not throw too much information at you... then the more defined once you get used to it. But I'd still recommend Fonality.

We've been using Fonality for 8 years. We haven’t really changed in how we’ve used it in most of these years. We do have some of their call center feature and functionality, but we also operated in the same client environment - a virtualized one. I have looked at other vendors. And every year when my renewal comes up, I consider the possibility of moving to somebody else that has made some advancement in the last 8 years (the length of time we've been with Fonality). There’s been some improvements over the years, and the stability and reliability has been fantastic. But from the feature and function standpoint, there’s still a lot of things that I used to be able to do with the big-iron that I should have been able to do with Fonality.