NetFortris

Connection error happens often and simple function, like hold and transfer gets clumsy. At end, customer service is unbelievably rude and hanged up the phone in the middle of our conversation. Yes, their service is not too expensive. If this is critical matter for you, you may try the service.

I have been using this service for about 6 years and pay upfront for a year, I just got charged in January over $1400 and sent them an email to cancel the service but they refused to refund the money, how can you charge for a service not given.

Literally nothing about our experience has been enjoyable. I had to hand-hold their on-boarding staff through everything because they kept screwing up our configuration and failing to port all of our numbers. I was continually disappointed to find that the Fonality platform does not support a lot of useful features supported on our phones that other platforms support (i.e. Call Park with a status light so the receptionist can see a parked call on her phone). There are significant issues with the platform that did not become apparent to me during the demos.

Please do not sign an agreement with this pitiful company. In 6 months I've had 8 outages of phones lines that have affected my company. They won't let me walk away from the contract because they say they don't have any type of SLA. A phone company without any type of service agreement or standards? That's pretty pathetic. Avoid them.

I signed a 12 month contract in April of 2014. I have been trying to cancel for the last 20 months. The call center we have been speaking to has been playing games telling us we signed a 5 year contract, it wasn’t until I pulled my contract that they agreed to cancel. Now they are saying that the equipment I received 5 years ago was not free and needs to be returned and I am in the contract until I return it. I packed it up and they are insisting we return manuals, packaging, etc. This looks like it is going to turn into a legal battle. Don’t sign anything! It has auto renew and no one will be honest about it.

Do not use Fonality for your business phone and communication. Every time we get even the littlest storm the phone will stop working. Won't even turn on. We've went through multiple replacement devices. I will be switching to another company. The customer service is awful as well. Called for a replacement device and it has been over a week. You would think being a business they would understand the desperate need replace the phone as quickly as possible but they do not!

Do not use Fonality. This company is the worst company, they are rude and incompetent. The service is terrible, the mobile technology is terrible, and the customer service is even worse. They never notified me in advance of my renewal. When I contacted them to cancel the process took over 1 week, at which point they threatened me with a $5600 termination fee (over 10 times the cost of my service excluding taxes). The company then auto-renewed my service. I tried contacting their billing department today and my call went to voicemail. DO NOT USE FONALITY!

I would agree with most reviewers that Technical Support at Fonality is awful and rude. Also, I was promised new switches as part of the deal but got End Of Life and Refurbished Cisco switches. My biggest complaint is with technical support though. The incoming calls in HUD completely reorder themselves after being put on hold. We are a Professional Service company so answering client calls fast is of utmost importance. Two calls to technical support and their answer to the incoming call order problem is just let the other calls ring while you answer them!!! There is a bright spot at Fonality and his name is Christian **. He is polite and very knowledgeable.

We have had this piece of garbage for 5 years. We just heard today after 2 back to back "incidents" that we do not have enough bandwidth. Fonality NEVER will work with us talk with us or help us. I have never encountered rudeness like this EVER. Why would you not want to help someone who could hurt your brand? Just read a review that someone dumped the system after a few months? We are a small business and paid a small fortune for this system we can't just dump it. I said there must have been requirements to run this system. How could they not ensure we had enough bandwidth? Customer service is non-existent with this company. They work through distributors only, will not work with direct users. Distributors are questionable too.

We replaced Fonality after three months - by the end all calls were being dropped. They are also slow to port out numbers so we felt like we were held hostage. The functionality of their equipment was also disappointing.