Flagship Merchant Services

Flagship Merchant Services Reviews

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Overall Rating1.0 out of 5
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About Flagship Merchant Services Reviews

Founded in 2001, Flagship Merchant Services offers innovative transaction processing products and services to merchants. We have remained at the forefront of the industry due to expertise in and knowledge of today’s economy. We provide our customers unique programs and believe in the value that small to medium size businesses offer the marketplace. Accepting credit cards is an essential part of your business so it’s important you have a trusted provider.

Flagship Merchant Services Reviews

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Page 1 Reviews 0 - 10

Reviewed Dec. 17, 2022

As the others I signed up with Flagship merchant cause of low rate, however that was the beginning of my nightmare. I signed up with the rep (Shelby) over the phone on 12/02/2022, received the terminal on the 8th, started to using them for processing on the 9th. From 9th to the 12th I didn’t receive any penny from them, I thought maybe the weekend it takes longer so I wasn’t worry about it until I read an email that night from Paysafe (they claim paysafe/flagship as the same company), it said they determined to close my account and my account has been closed effective immediately funds remain held for 180 days. I contacted them, they agreed to release my money in 1-3 business day. When I checked my account they did deposited the amount from the 9th-11th, 12th went missing total $685.00.

I called them again they told me since they closed the account so they rejected all the transactions on the 12th, I provided them every single receipt for every transaction on that day. They said, "Sorry we can’t provide you any bank information cause we don’t have it." Basically telling me there is nothing they can do, I need to recharge the customers who came into my business that day or just take the loss. I just can’t get over it, $685.00 one day hard work I still have to pay my employees who actually did the job. I think this company should be responsible for the money they costed me, they closed my account then rejected all the transactions then told me to ask the customers to pay again. Are you freaking kidding me???

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Customer ServiceStaff

Reviewed June 29, 2022

To simply describe this service in 3 words, it is extremely DECEIVING, UNETHICAL AND DISHONEST. Stay away from this scammers!! So far this has been the most unpleasant experience dealing with a "service" like this. Brendan ** was my account rep and he GUARANTEED that I was only going to pay 9.85 a month but when I get the statement I get charged 21.80 just in undisclosed fees plus the 9.85. I spoke to Brendan about it and he PROMISED to process a refund for 21.80 four weeks ago and I am still waiting. He stopped answering emails and calls and all his colleagues I spoke to would lie about the refund and also say it is processing. Until this day I have not heard from Brendan or the so called "supervisor" that was supposedly going to call me about this issue. A company like this should not be in business with such a poor delivery of services.

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    Customer ServiceContract & Terms

    Reviewed Feb. 17, 2022

    I went with Flagship because of their rates. But, as with most things, you get what you pay for. I was promised a cash drawer for my mini system and I agreed to pay for a kitchen printer. My representative said I would have those items about a week after I received my Clover Mini. It has now been over 2 months and I leave him messages, but he never returns my calls. I call customer service and they always say the same thing, 'it'll be about a week'. I am completely dissatisfied with Flagship Merchant Services and I wish I had never signed a contract with them.

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    Customer Service

    Reviewed Jan. 3, 2022

    I would not ever do business with this company again. I cancelled my account and much later realized they were still charging me every month. I even had notes and a case number of the conversation of when I cancelled, but of course when I called back, that was "not a valid case number" and they "didn't show any record of my phone call". Fees are too high on a monthly basis as well. I would recommend a different credit card merchant.

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    Customer Service

    Reviewed Oct. 19, 2021

    They needed my account and routing for my business account about 5 months ago so I noticed a 126.00 charge last month. Had to have the bank trace the charge to even find out who it was. I've never once used their service and come to find out they charged it the previous month as well. Then when I call they said, "Just sign a cancelation form then we will give a refund." Weeks ago I call back. They see that I called but no notes about a refund. I've wasted hours in the phone and nothing has been done. Do yourself a favor and avoid these people at all cost and do not give them your bank info.

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    Reviewed Feb. 19, 2020

    I first signed up with this fraudulent company on 2015 and cancelled my service on 2016. Today February, 2020 I have just noticed that I have been charged a monthly fee all this years, not by them directly but by the service it seems they sold to me. I signed up with them and they signed me up with Authorize.net??!! So when I made it to cancel my account with Flagship, they did not cancel my account with the Authorize net, which I was not aware of. Of course 0 emails from them; 0 mail from them. Only the eternal monthly charges for more than 5 years!!? HOW CAN THIS BE LEGAL??!! Someone has to be able to stop this abuse!!! Please!!

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    Flagship Merchant Services
    Response from Flagship Merchant Services

    Unfortunately, the factual basis of this review is uncertain.

    Reviewed Oct. 31, 2019

    Flagship is the worst hotel to go to especially if you need somewhere to stay. They don’t treat their employees right , bed bugs , roaches .They had one good employee that was working and she actually worked and everyone loved her , except the people she worked with including managing . A whole lot of tricking going on in Flagship & people that work there selling drugs and the managers see it but don’t do anything they still let them stay there . If you wanna be a slave don’t work at Flagship . They want you to do their laundry too . There are rooms that are bad . Don’t waste your money on these rooms because they always mess somebody money up . They need the healthdapartment .

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    Flagship Merchant Services
    Response from Flagship Merchant Services

    Factual basis uncertain. This review is meant for a different company as we do not provide lodging services.

    Reviewed Oct. 4, 2019

    I am trying to Close all my accounts due to their high rates and they do not give any option to close the accounts thru their website or other portal. Trying to call them for the last three weeks, but getting nowhere. If someone comes on the phone, they transfer you here and there and then disconnect. Very frustrating. I am planning to file a complaint to FTC. I would not recommend this company to anyone even if they give you the best rates in the world. Once they get your business by giving you the Teaser rate, they get you forever.

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    Flagship Merchant Services
    Response from Flagship Merchant Services

    Unfortunately, the factual basis of this review is uncertain.

    Reviewed Sept. 9, 2019

    I am calling them all the time trying to CLOSE my account with them. I am waiting on the phone each time between 30 minutes to an hour. This is going on already one week, trying to CLOSE my account with no any result. I am closing account due HIGH deduction each month, so read very carefully each print before you make any decision to choose them as your merchant company.

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    Flagship Merchant Services
    Response from Flagship Merchant Services

    We are sorry to hear of this customer’s negative experience. For security purposes, we require signed authorization to cancel our merchant accounts. Based on the account notes for this customer, the account was closed within 24 hours of receipt of their signed closure request. We can confirm this account is fully closed.

    Reviewed Aug. 27, 2019

    Be careful if you would like to work with Flagship, you must read the contract. They gathered my application information over the phone, and they wanted to send me the contract while they talk to me, so they do not want me to read anything. When I asked for some time to read the contract, I figured out that the information in the application is totally different from what I said over the phone. I asked to have payment processor on my website, but they mark that I asked for getting all my order over the phone. When I asked Casey about this point over the phone, he said it is just application. So I am confused what does that mean. I do not think they are straight to work with. Based on the reviews that I read on this web site, I was suspicious to work with them.

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    Flagship Merchant Services
    Response from Flagship Merchant Services

    Unfortunately, the factual basis of this review is uncertain.

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    Flagship Merchant Services author review by Beverly Harzog

    Since its beginning in 2001, this company is an established leader in the transaction processing industry. The company welcomes small and medium-sized businesses, but caters to big companies. Their top clients include Subway, Verizon, Mac Tools and Avon.

    • Flexible contracts: Flagship acknowledges that companies have a variety of needs. Instead of long-term contracts, the company offers month-to-month plans, which have no cancellation fees. This can offer great value for companies like startups that want to get great service without breaking the budget.

    • Free EMV/NFC terminal: Open an account and you don’t have to pay for a fully compliant and up-to-date terminal that processes both EMV and NFC. Restrictions may apply.

    • Free credit card reader: Every Flagship account comes with a complementary mobile credit card reader to help businesses get started selling right away.

    • 24/7 support: Dedicated representatives are always available for immediate merchant support.

    • Don’t pay extra for American Express: They offer American Express processing at the same rate as Visa, MasterCard and Discover.

    by Beverly Harzog Credit Cards Advisor

    Beverly Harzog is a nationally-recognized credit card expert, consumer advocate and author. She’s appeared on Fox News, CNN Newsource, NBC New York and more. Her advice has been featured in The Wall Street Journal, USA Today, Money Magazine, CNNMoney.com, The New York Times, Kiplinger, Real Simple, Time.com, Family Circle and much more.

    Flagship Merchant Services Company Information

    Company Name:
    Flagship Merchant Services
    Westlake Village
    United States