Flagship Merchant Services Reviews

This company is not professionally organized (period) .. Never report to credit bureau..Excuse was they had a glitch in the system. No glitch when payment was taken out of account. Poor excuse .. In months on credit it states we owe 18,000 and bill say 15,000 .. Never report on cobuyer report ..Cobuyer returned truck to buyer and buyer tried to do voluntary repossession and the excuse was back up did voluntary in March and payment paid to May .. Still did not know when they would get truck .. Unfair to customer ..

As the others I signed up with Flagship merchant cause of low rate, however that was the beginning of my nightmare. I signed up with the rep (Shelby) over the phone on 12/02/2022, received the terminal on the 8th, started to using them for processing on the 9th. From 9th to the 12th I didn’t receive any penny from them, I thought maybe the weekend it takes longer so I wasn’t worry about it until I read an email that night from Paysafe (they claim paysafe/flagship as the same company), it said they determined to close my account and my account has been closed effective immediately funds remain held for 180 days. I contacted them, they agreed to release my money in 1-3 business day. When I checked my account they did deposited the amount from the 9th-11th, 12th went missing total $685.00.

To simply describe this service in 3 words, it is extremely DECEIVING, UNETHICAL AND DISHONEST. Stay away from this scammers!! So far this has been the most unpleasant experience dealing with a "service" like this. Brendan ** was my account rep and he GUARANTEED that I was only going to pay 9.85 a month but when I get the statement I get charged 21.80 just in undisclosed fees plus the 9.85. I spoke to Brendan about it and he PROMISED to process a refund for 21.80 four weeks ago and I am still waiting. He stopped answering emails and calls and all his colleagues I spoke to would lie about the refund and also say it is processing. Until this day I have not heard from Brendan or the so called "supervisor" that was supposedly going to call me about this issue. A company like this should not be in business with such a poor delivery of services.

I went with Flagship because of their rates. But, as with most things, you get what you pay for. I was promised a cash drawer for my mini system and I agreed to pay for a kitchen printer. My representative said I would have those items about a week after I received my Clover Mini. It has now been over 2 months and I leave him messages, but he never returns my calls. I call customer service and they always say the same thing, 'it'll be about a week'. I am completely dissatisfied with Flagship Merchant Services and I wish I had never signed a contract with them.

I would not ever do business with this company again. I cancelled my account and much later realized they were still charging me every month. I even had notes and a case number of the conversation of when I cancelled, but of course when I called back, that was "not a valid case number" and they "didn't show any record of my phone call". Fees are too high on a monthly basis as well. I would recommend a different credit card merchant.

They needed my account and routing for my business account about 5 months ago so I noticed a 126.00 charge last month. Had to have the bank trace the charge to even find out who it was. I've never once used their service and come to find out they charged it the previous month as well. Then when I call they said, "Just sign a cancelation form then we will give a refund." Weeks ago I call back. They see that I called but no notes about a refund. I've wasted hours in the phone and nothing has been done. Do yourself a favor and avoid these people at all cost and do not give them your bank info.

I first signed up with this fraudulent company on 2015 and cancelled my service on 2016. Today February, 2020 I have just noticed that I have been charged a monthly fee all this years, not by them directly but by the service it seems they sold to me. I signed up with them and they signed me up with Authorize.net??!! So when I made it to cancel my account with Flagship, they did not cancel my account with the Authorize net, which I was not aware of. Of course 0 emails from them; 0 mail from them. Only the eternal monthly charges for more than 5 years!!? HOW CAN THIS BE LEGAL??!! Someone has to be able to stop this abuse!!! Please!!

Flagship is the worst hotel to go to especially if you need somewhere to stay. They don’t treat their employees right , bed bugs , roaches .They had one good employee that was working and she actually worked and everyone loved her , except the people she worked with including managing . A whole lot of tricking going on in Flagship & people that work there selling drugs and the managers see it but don’t do anything they still let them stay there . If you wanna be a slave don’t work at Flagship . They want you to do their laundry too . There are rooms that are bad . Don’t waste your money on these rooms because they always mess somebody money up . They need the healthdapartment .

I am trying to Close all my accounts due to their high rates and they do not give any option to close the accounts thru their website or other portal. Trying to call them for the last three weeks, but getting nowhere. If someone comes on the phone, they transfer you here and there and then disconnect. Very frustrating. I am planning to file a complaint to FTC. I would not recommend this company to anyone even if they give you the best rates in the world. Once they get your business by giving you the Teaser rate, they get you forever.

I am calling them all the time trying to CLOSE my account with them. I am waiting on the phone each time between 30 minutes to an hour. This is going on already one week, trying to CLOSE my account with no any result. I am closing account due HIGH deduction each month, so read very carefully each print before you make any decision to choose them as your merchant company.