Conversational Receptionists

I used Liveanswer.com before and I thought I would get a good feel because they got a lot of technology on their website, but it’s lacking something. On the other hand, Conversational’s website had a smooth and streamlined look that enticed me about wanting to find out more. It looked very professional and I used the virtual assistant. Once the calls come in, they email and I’d checked them. It was very helpful in returning calls to my clients. I love how Conversational performed and helped us out in checking the messages that come in. They did an excellent job.

A doctor that I work with found Conversational Receptionists online and he wanted me to check into it. From reading on their website, things looked pretty good and we thought we’d give it a try. It also helped that they have a month trial period. They handle incoming calls for new patients potentially calling in. It was difficult to get up at first though. We did a couple of test calls and a couple of the girls had botched it. They didn’t get the doctor’s name right and they couldn’t even pronounce the Scionti Prostate Center. We weren't past a few things, so I understood that there’d be a little bit of a start-up issue.

Conversational has been wonderful and we love them. A friend of mine had recommended trying a receptionist service. We were gonna use Ruby Receptionists but then I saw Conversational and they had a 30-day free. We decided to give the 30-day a try, and we were super impressed with their service. With Conversational, we’re not losing calls like we were before. We were too busy to keep up. In our business, if we don’t answer the call right away, there are a hundred other pest control companies that are ready to take the call. By the time we call the customers back, they were already gone. We hired our own office person but we’re paying Conversational a quarter of the cost of what we’re paying to have someone actually live in an office answering phones. So, there’s a big financial difference.

Conversational handles the phone calls for us and they also work with our schedules. They have our calendars and they have access if somebody calls and they need to schedule, adjust, or remove an appointment. We got a big window which is 7:00 AM to 8:00 PM. Any calls afterward go to an automated voicemail. So far, partnering with them has been great. Before we had them, my other partner and I tried to answer the phones and deal with callers, and at the same time, deal with everything else. Now, we know everyone who calls is gonna get a professional person on the phone. Conversational is gonna be able to direct the call appropriately. If they can’t get through to us, they'll put them in our voicemail. They email it to us.

When I couldn't answer the phones, we needed somebody to be able to do my job, which is to learn the product line on my website and be able to answer any questions and do follow-up without me. So, we got Conversational Receptionists' service. At first, I really didn't know how they worked, but we used them for all the calls and follow-ups. Initially, we heard about Conversational in 2016 and we liked them because they are in Canada and our customers in the US really liked it. Conversational could understand our customers and their mindset.

Conversational Receptionists answers our incoming calls. We had people in-house before. With Conversational Receptionists, we've been able to free up some resources internally. We've also been able to sort of get better customer service. Our callers tell us how great the receptionists are there and how ** our internal ones were. But it would be great if they could bill us in Canadian Dollars. That would be far more beneficial because we're in Canada. Also, if there was a way to properly network our systems together so that we didn't have to worry about caller ID, that would be ideal. Other than those, it's been great.

We've been with Conversational Receptionists for a couple of months now and we use their virtual assistant service. It has made my business a bunch easier and I don't miss anything.

The reviews in a Facebook group of other therapists made me look Conversational up. Conversational has the ability to record the messages and then email them to me so that I can just tap the button. That makes it more convenient. I didn’t have that option with the other answering service. The feature I really use is where they take the messages. Their customer service has been pretty responsive, too. Before, I had a virtual assistant but she was not answering calls live. With Conversational, it enables me to capture more callers who are calling into looking for something more immediate.

I looked at some reviews and there were quite a few people who were recommending Conversational Receptionists over other companies. We went with the basic user where they answer and transcribe the message from the caller to us over email. I am satisfied with the level of service and everything we are receiving so far. The reps have been really good too. We definitely see the value to partnering with Conversational, so we’ve continued the subscription for a few months now and we’ll continue to do so.

I looked online and compared different firms that offered receptionist services. I chose Conversational and since then, I've been letting them answer my calls. If it's important, then they forward it to me. However, when we started, there were some things with the phone number not working right. Even so, that was all ironed out very quickly. Additionally, sometimes the lag time in between connecting is a little longer than it needs to be. Nevertheless, I don't deal with spam calls anymore and Conversational has freed up a lot of my time.

I had been using Ruby and it was phenomenally expensive as well as they weren’t following instructions. I was paying an arm and a leg and not getting what I wanted. I signed up online with Conversational and then I talked to somebody briefly over the phone for a follow up. They’ve done what I’ve asked them to do and for any issues that I have had, they have been resolved right away. I like the ease of price and I get what I pay for. I’ve been happy with Conversational and I would recommend them.

The other company I used before is kicking Conversational's butt in a lot of ways as far as technology, infrastructure, having an app in place and giving me tons of information about each call. The other company is also friendlier. Conversational Receptionists could make appointments, but it is not worth losing clients for because they are not friendly and not really very helpful. So they should tell their receptionists to smile when they pick up the phone. That’s something they all should know. I’m sure they would be great for somebody else’s business but personally I was not satisfied with them.

Conversational has been my "receptionist" for over 2 years, and they are wonderful! Their receptionists are great with my callers, and often go above and beyond my expectations. They are great at handling different types of phone calls, and support is VERY responsive when I've emailed with questions. I'm a one-person business; having Conversational handle my calls and schedule clients on my online calendar allows me more time that I can spend face to face with my clients. They are the absolute best, and my secret weapon!

I heard good things about Conversational Receptionists from the people in a Facebook group. Their prices were within what I was looking to spend so I got their service. They answer calls for my company during the day and they have been very responsive whenever I have a support issue. Since partnering with Conversational Receptionists, I got additional clients.

I'm impressed with Conversational Receptionists. Everyone’s so friendly and on top of their game. They get our messages to us pretty quickly so we're happy.

They take care of our after-hours calls. We used to have a problem with who it would get directed to, like it would be going to the wrong person but I haven’t seen that happen with these guys.

We use Conversational Receptionists' basic service, the virtual assistance answering, and it's a reliable service once it is established. We chose the company mainly for the price and then we set the service up. It was kind of a plug-and-play once we got our account established and it's been positive for our business. It adds a professional presentation to a small business and that is its biggest virtue.

I use Conversational for answering calls and booking when I'm not available. Conversational has given me peace of mind that I don't have to feel like I am missing a bunch of phone calls. Their team has always been very sweet and very helpful. And I haven't had anybody rude. Had a couple of little hiccups where they have been scheduling things a little bit wrong but it's been fine. They're easy to work with and they really make my life easier.

I live in the Virgin Islands and I was trying to find the most cost-effective way for my business transferring calls. Google put me in touch with Conversational Receptionists and it has been very good ever since. They've been handling all my calls well and anything that I need. They updated everything as far as my cards like how I want things to be answered and they implemented things right away. I haven't had any issues on my end. Everything is smooth.

I was familiar with Ruby Receptionists which was a name that was going around. Still, I found that Conversational's prices were more competitive and that they were a better fit. With them, I get the calls from the receptionist. They screen some calls. I requested that if courts, judges or a potential client was calling, that they go ahead and put them through. Otherwise, if it was an existing client or telemarketer, I requested the receptionist to put the call to email or voicemail.

Conversational advertised that all of their receptionists are North American. Because we want our clients to feel like we are right here in the office, it's really important that it sounded like somebody was from our part of the country, and that's one of the reasons why I went with Conversational. Having them is helping us to make it seem like our office is open for longer than it is. We are in and out a lot and I don't want clients to feel like we're closing down when we're not on the phone. Anytime I need something changed, I've been able to send an email to them and they respond within an hour or so, and they immediately change the account. They're really responsive.

Having Conversational takes the phone off of our front desk person for now, especially if she has other things to do. It makes things easier for her 'cause it gets hectic over the front desk at my office. However, we noticed that they were forgetting to take messages or appointments. We had a new patient come in yesterday that never got messaged to us. I had another patient and she walked in unexpectedly when she said she had called earlier. But everything's been good so far.

I got Conversational as a lot of the reviews about it in some of the sites I read were good. I got a reception option from them and they have the ability to transfer our voice mail, shoot us a ticket or route our calls appropriately. Since getting their service, it has definitely worked for me. It gave our business a better workflow of not being able to handle the calls and letting Conversational take care of that. Furthermore, they're quick to answer the questions I have and respond to any troubleshooting. We highly recommend them. Others should give them a shot to see if Conversational can help them out like they helped us.

A few years ago, my company was using Call Ruby as our live answering company. But then, my operations director did an online search and found Conversational. Since subscribing to their service, we've been using it for 9:00 to 5:00, Monday through Friday live answering. I've been very happy with the consistency and performance of Conversational. I've had clients call in and compliment us on how we answer our phone. What we were looking to accomplish was having callers contact our company and talk to a live person who is professional and doesn't sound like a call center or answering service. We want our callers to feel like they've reached someone in our office and that person is taking the time to ask them what they're looking for so they can direct them to the appropriate professional to help them out. I feel that Conversational is doing a good job at that for us.

I use Conversational for 7:00 to 7:00 answering. They forward the call to me but then if I don't answer, they send me a message. Using their service has impacted my business in a very good way. Their receptionists are all very nice and most customers don't even realize that there is a company answering other people's phone calls. The members of the team at Conversational are very enthusiastic when they call and talk to people. They say "Hi" and chat. I talked to one of the project managers and she was very nice. Their receptionists have always been very nice as well.

I did some cost comparisons between Ruby and Conversational. I also read some reviews and ended up going with Conversational. I use them exclusively to handle all incoming calls and to schedule all my consultations. Over the first month, there were about four little changes that I wanted to make to the script and to how they were handling things. They got back to me super fast and implemented everything that I wanted right away. It was great. I love them. Conversational afforded me the ability to time block a little bit better because I'm not handling incoming calls. I'd highly recommend them.

Partnering with Conversational is cheaper than hiring a person who would answer the phones. I use their service during business hours and afterwards. Occasionally, they mess up the company name. But so far, everything's going pretty well.

I use Conversational's virtual assistance and after-hour answering, depending on our needs. It works especially if we’re away from the desk or out of town so we’re not missing any calls. It works great and their customer service is great. However, they can’t close in sales. I want someone taking my calls when I'm away and able to close deals and set it up. However, they were just able to take a message. They’re like a message service. The good thing is that people can see how you’re always available with your company. The downside is people research on the phone so if you’re not available to take that call, then you miss the sale. Nonetheless, it’s been a good experience.

I searched online for a virtual receptionist and Conversational Receptionists popped up along with a couple of other companies. I tried their 21-day free trial, and I've been with them for less than a year now. They answer the phone for me and they're doing a great job. It has had a great impact on my business as I was missing calls left and right before, but now I have someone answering the phone all the time when someone calls. Any time that I’ve emailed them or needed them to change or add something to my account, they’ve been responsive. They’ve done exactly as I’ve asked and I’ve had no problems.

I researched online and in comparing the various other services out there in terms of what was offered for price point and reviews, it led to the conclusion to give Conversational a try in addition to the 30-day trial, which was also very big. We have the reception service with the answering and transferring of phone calls to us, and it's worked pretty well. It has alleviated the necessity of always constantly checking our voicemails because somebody is actually answering the phone, screening some of the phone calls and transferring people to us. So, we know who’s coming in and who we need to talk to right away, and other people that we can wait to talk to later. Also, the receptionists have all been very pleasant and nice. I would tell others that they should try out Conversational for 30 days and decide for themselves. But our experience has been very good and I would expect that they would have a similar experience. We’re happy with it.

Conversational Receptionists live answer my calls and then send voice mail. Any time we've had any issues, their team has addressed them very quickly. It has very positively impacted my business. I asked some of my clients and they spoke very highly of them. The clients don't even know that they're not seen in my front lobby. I would recommend Conversational.