Carbonite

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Consumer Reviews and Complaints

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Satisfaction Rating

Easy simple to back up all photos and pictures. Carbonite works with all solutions you can save at it. I would improve the price. Sometimes lowering the price will attract more customers to use your services. That will help all customers afford to use service when needed. This service will help you when need it most. Number one compared to all others services and would recommend to all customers.

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Satisfaction Rating

I use Carbonite for work purposes of storing all my clientele information. I use it for home storage and storage of my home photos. One thing I really can appreciate as someone who uses Carbonite for home use and work on is that there is plenty of notifications to let you know where you stand as far as to when running low on storage and plenty of updates. I really enjoy them so far and really can't see any issues that I do not enjoy about Carbonite so far. So far I am satisfied and feel I made a good useful decision this far. I did not have any interaction with customer service to make my purchase decision. I could have but I was confident of my purchase from word of mouth. No interaction with customer service on the decision. I just went by word of mouth.

on
Satisfaction Rating

Secure storage, a lot of storage options, desktop programs. Solid pricing that makes it fairly competitive. Easy to use interface that is fairly simple and good to use. There are not too many things that I can think of that I would change. They are not the cheapest option and their desktop program is not as easy to use as say dropboxes. Nothing really stood up other than it was fairly standard. Was able to sign up on their website and enter my information and pay there.

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I like because it is easy to use and the service is very good. It was perfect for what I needed it for. It helped me and was very easy to operate. I am a customer for life now and use the service daily. I do not have anything negative to say about the cloud storage service. I do not know any way to better improve the cloud storage service. The positives alone outweigh anything and it is very worth the service. The service was easy to set up and use and customer service is available to help with any questions. Setting up the service was very simple. I recommend the service to everyone and have told others about how great, fast, and easy the service was. Customer service is available for any questions or concerns in setting up the service and are very helpful to the users.

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Satisfaction Rating

I purchased the 3 yr. Carbonite deal which was inexpensive and a great back-up. I have a simple laptop and just basically back up photos. But now I have a new laptop and after conferring with a tech person, all I really need is the Apple cloud which is free. I will let Carbonite run its course, try Apple cloud and decide from there. There is always a 30% promo code available. Carbonite always updates and communicates with me via email. It is safe and always offers a 30% off promo code. I haven't had any problems with Carbonite but again, I do have the Apple iPhone and Google offers free cloud storage. I really don't remember setting up the Carbonite myself. I have a tech guy that does this stuff for me as I don't understand all of this and don't want to lose any of my photos or make any serious mistakes.

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Satisfaction Rating

I like Carbonite Cloud Storage because it has unlimited amounts of storage, cost $5 a month, is a well known cloud storage company, cheap, quick, convenient, and has business options at a minimal price. They have different plans to meet your needs and price range. Carbonite storage has no known features I have ran into that I would change. Overall it has been a great choice of cloud storage for me and my family to use. Carbonite Cloud Storage has many different options to suit your needs and is very easy to use. Just install and run it. I have not yet interacted with a customer service representative yet.

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I had an IT guy set up the service with me. All in all it was fairly easy to set up and do not think the customer assistance would be necessary for most. I really like the ease of the automatic backup. This is probably the most important feature to me. I also like the unlimited backup storage and the security that is included with the subscription. The only thing that I think could be improved on is the color scheme. My partner is colorblind and sometimes has difficulty seeing the interface clearly. A little more contrast would help.

on
Satisfaction Rating

The setup could be worse, but it's kind of a pain. You have to sign up online, and not very many payment methods are accepted. I dont understand why that is, but once you get past the painful account set-up, it is a great, worthwhile tool to have in your arsenal of storage devices. The capacity is something that could be worked on for the hefty price. The accessibility isn't great. You have to log in to view your data every single time, and your internet upload speed has to be really nice for this TO be an effective tool worth buying and using. But all in all, it's not such a bad tool. The speed from getting and sending the data to the storage servers is a lot faster than I thought.

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It was easy to set up an account and to use Carbonite. We have click-happy children who don't always use their computers safely. When things go wrong, I'm glad we have our information stored elsewhere and being able to restore our systems to a safe previous version has been very helpful. I like that it saves and protects our data without us having to worry about it or initiate it.

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I love feeling safe and secure knowing all my information is stored and I can access it at any time through Carbonite's backup service. It gives me peace of mind knowing my files and photos are backed up safely to the cloud. It has easy file recovery, uses military grade encryption, and advanced security. It was been the most secure cloud service I have used. The process of setting Carbonite up was pretty easy. It has a user friendly dashboard which will answer any questions you may have along the way. I would definitely recommend this cloud service to anyone looking for the most secure.

on
Satisfaction Rating

I like that there is unlimited storage with this company, as I have much that I wish to backup. Setting up an account is immensely simple. I also like that pricing is very straightforward. The process of backing up files is incredibly hands off and you don't have to think much about it. Their *free* premium phone support could use some work. It is slow to get through, and the operators are not incredibly knowledgeable. This isn't to say it is useless, I just think it could definitely use some improvement.

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This program was very easy to download to my computer and set up account almost effortless. Files are backed up automatically with really nothing that I have to remember to do so very satisfied with this service. If my computer fails for any reason all my files and information is safe and can be downloaded when I get a new computer or repair old one. The only thing I would change is that I believe the files should be backed up more often maybe everyday as I do a lot of work each day and would not like to lose any files if something would happen to my computer and would like to download all files at once and not individual files.

on
Satisfaction Rating

It keeps your important things safe from accidentally getting deleted, hardware failure or malicious attacks. It was very easy to set up. It was all self explanatory. You just log in to your account and everything is right there, just click a button. And you can access it anywhere you are, from any device. That is the best feature. I would recommend to other people.

on
Satisfaction Rating

They do a great job of keeping my data safe and backed up. They are reliable and very easy to setup your account the way your information will be backed up and secured. They have a few plans to choose from that should fit most people needs or wants. But it would be nice to have more pricing tiers, more variety of plans and options for me to chose from and to get the exact custom service I need.

on
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Our cloud service is so easy to use and it's great for training the new employees on. We had help setting it up for the first time but our IT team was so great and learned it pretty quickly. We are going to keep it around for now but I like it. It works great for us and our needs. It fits perfectly. I love the whole system they have going on for them.

on
Satisfaction Rating

I had received a free trial, and it was easy to use and setup. I had no need of help from any customer service professionals. However, I did not purchase the product as I found it more cost effective to simply pay domain hosting fees and store my files there. It has been several years since I used this service. It did not have much in the way of features, simply offered cloud storage with a program that offered auto-backups. It is not highly configurable. Save all or nothing.

Expert Review

ConsumerAffairs Research Team

The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. We aim to provide readers with the most up-to-date information available about today's consumer products and services.

Carbonite is a leading cloud backup service that protects users’ data. Since its founding in 2005, Carbonite has backed up more than 500 billion files, averaging about 350 million files every day. Carbonite is headquartered in Boston with data centers across the United States.

  • Anytime, anywhere access: Carbonite’s subscription service allows consumers to access their data from anywhere whenever they need it.
  • Plan options: Carbonite for home subscriptions start at $59.99 per year for basic service. Plus and Prime subscriptions are available at $99.99 and $149.99 per year respectively.
  • Mirror image backup: Consumers who enroll in Carbonite Plus or Carbonite Prime have access to mirror image backup. This service creates a local backup of the client’s hard drive, including the operating system.
  • Courier recovery service: Carbonite Prime clients have access to Carbonite’s courier recovery service, which can ship consumers a copy of their backup in the event of excessive downtime.
  • Carbonite for office: Carbonite also offers office solutions in both computer and server backup. Computer backup for businesses starts at $269.99 per year, and server backup starts at $599.99 per year.
  • Best for Carbonite is best for consumers and businesses looking for comprehensive backup solutions.

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Carbonite Company Profile

Company Name:
Carbonite
Website:
https://www.carbonite.com/