Broadvoice

When there is an emergency situation, I am able to text all tenants at one time. Love it!!! When we had to turn the water off to the entire community for a repair, everyone was notified at the same time.

Went from traditional PBX system to newer VOIP system with Broadvoice. Pricing was less, but very limited functionality compared to previous phones. Over period of a few months, had quite a few issues, some of which were resolved but others will not ever be due to the inherent limitations of the VOIP structure.

On a few of the occasions that I called Broadvoice for tech support, one of the reps said he couldn't help me because they didn't service those phones. I had to gently remind him that I had actually bought the phones from them. After he looked into it, he magically found out that he could help me with my issue. It was hit or miss on getting good help.

For reference our Ticket #**. We haven't been able to login to our online portal (to manage our account). I thought something as simple as resetting our password - has instead turned into a much bigger ordeal. I thought something that would be resolved within 24 hours, has instead turned into 3-4 weeks with no foreseeable solution.

I called several times to ask about porting my number out. Never once did anyone mention I was still in contract and there would be a $99 termination per line. PER LINE! Since they force you to have an 800 number, a fax number, and an extension, that was 4 lines. As a small business, I have appalled that I had to pay $400 to get out of my contract.

Broadvoice asked to change over my phone platform on my current phones. I discussed with them that my overhead paging system had given them problems when they initially set the system up so I wanted to make sure that this new platform would work with my paging system. They assured me that it would. They changed the platform over and were unable to get the paging system, and other aspects of the phones to work. They worked on it for 4 or 5 days and then finally said that they needed to upgrade my phones. They would put me on a no charge 2 year lease.

I have been a customer of PhonePower.com now for two plus years. I use them for home and separately corporate services. I use their services on our Time Warner internet services on both accounts. I have never once had a problem with the services offered. If you have a stable internet connection then this company is a good solution. I have called tech support a few times on features offered and there is a wealth of VoIP add on services that are offered. I use several free add ons that now I cannot do business without. You will never go back to plain old telephone services offered by the monopolies. Happy camper here.

The phone system NEVER worked as promised. Call repeatedly will not help at all. The customer service is completely incompetent. They would tell us they are working on a solution and then never call back. The call quality is terrible with static and dropped calls. Finally I had enough and switch to a more reputable company. They charge an early termination fee. When I disputed the charges they said there were no notes about problems, only that they gave notice of early termination fee. Do NOT believe anything they say. One of the worst companies I've ever used!

I signed up with Broadvoice last month without a hitch. I ported my old number from Time Warner Cable. The rate went from $39.95 per month at TWC to $99.95 per year on Broadvoice, also called PhonePower.com. Both of those rates were before taxes but the taxes have been the same per month pro-rated, about $4.00 per month on each of those providers. I "brought my own device" a Cisco SPA122 telephone ATA with router that is on Broadvoice's approved device list. My internet speed with TWC is 15 mb/s down and 1 mb/s up. That speed is very acceptable and the quality has been great. I selected the G.711, 64kbps codec. So far, so good.

I need an explanation; I made calls to fixed numbers in Brazil and I got charged as mobile number and you are saying that I don't have any refunds? Why?

BROADVOICE - NON-WORKING SERVICE AND BAD CUSTOMER SERVICE!!! DON'T USE BROADVOICE IN NEW YORK CITY. I subscribed to BroadVoice VoIP service on March 7, 2005. Since the ATA device provided was installed, I did not receive over 80% of my incoming calls! I operate a home-based business, and I am certain to have lost revenue due to this service problem. After 8 attempts to resolve the problem with BroadVoice technical support (waiting over 30 minutes each call), no resolution was ever found. I terminated the service on April 6, 2005 in order to maintain my 30-day warranty period in which all charges would supposedly be refunded and asked that I have my BroadVoice number ported to my new provider.