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Went from traditional PBX system to newer VOIP system with Broadvoice. Pricing was less, but very limited functionality compared to previous phones. Over period of a few months, had quite a few issues, some of which were resolved but others will not ever be due to the inherent limitations of the VOIP structure.
On a few of the occasions that I called Broadvoice for tech support, one of the reps said he couldn't help me because they didn't service those phones. I had to gently remind him that I had actually bought the phones from them. After he looked into it, he magically found out that he could help me with my issue. It was hit or miss on getting good help.
SO, because my business was suffering from various phone issues, I decided to use a locally owned business that I have know for almost 20 years. They were able to come in and restructure/rework the phone. Not loving the VOIP system, but it is now tolerable. I called Broadvoice to terminate my relationship with them but now they want $8,001.60 to end the service. I understand some fees, but that is ridiculous. Unless they review and reduce their fees, I will not recommend using them. Also, the wireless Yealink phones have issues with buttons correctly responding to presses (on all 8 of my phones). Was told they were not that reliable and not really business oriented.
For reference our Ticket #**. We haven't been able to login to our online portal (to manage our account). I thought something as simple as resetting our password - has instead turned into a much bigger ordeal. I thought something that would be resolved within 24 hours, has instead turned into 3-4 weeks with no foreseeable solution.
Several technicians promise they will follow up "tomorrow" but don't. They explain it has been elevated to the highest level, but nobody can confirm if anything has been done, at all, to try and fix whatever issues they are experiencing. Maybe it's a low priority? How big a deal is it, that their customer has no access to their portal? By their response, and no sense of urgency, I'm guessing this is the last thing they expect to fix. Maybe someone will stumble upon a solution, at some point in time. I'm truly left wondering if there is even anyone looking at my issue. At least on our end, it has become a new priority to call Frontier (our internet provider) and any other companies who also offer VOIP service. Reviewed by - Company Manager.
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I called several times to ask about porting my number out. Never once did anyone mention I was still in contract and there would be a $99 termination per line. PER LINE! Since they force you to have an 800 number, a fax number, and an extension, that was 4 lines. As a small business, I have appalled that I had to pay $400 to get out of my contract.
Of course, I didn't learn this until AFTER I ported my number out. Since then, I've gone ahead and requested that they cancel my agreement and charge me the $400. It has been over 6 weeks and nothing has been done. Of course, I'm still paying the monthly $40 fee and pretty sure I will be charged again in 2 weeks. This is on top of the $400 cancellation fee. Totally not worth it for a small business of one person. Why they would market themselves to my business makes no sense. No one there is helpful and they definitely don't get back to you in a timely manner. Do not use them.
Broadvoice asked to change over my phone platform on my current phones. I discussed with them that my overhead paging system had given them problems when they initially set the system up so I wanted to make sure that this new platform would work with my paging system. They assured me that it would. They changed the platform over and were unable to get the paging system, and other aspects of the phones to work. They worked on it for 4 or 5 days and then finally said that they needed to upgrade my phones. They would put me on a no charge 2 year lease.
They sent the new phones and nothing was set up correctly. I could not place calls on hold. We had to leave the phones off the hook and go all over the building getting our staff. Yesterday my phone system went down 5 times and I had to reboot the system each time. The paging still does not work and Broadvoice has not even called today to continue to fix it. I am traded from one tech person to another having to explain the problem and my system over and over. I have spend probably 15 hours on the phone with them. It has been a nightmare.
I have been a customer of PhonePower.com now for two plus years. I use them for home and separately corporate services. I use their services on our Time Warner internet services on both accounts. I have never once had a problem with the services offered. If you have a stable internet connection then this company is a good solution. I have called tech support a few times on features offered and there is a wealth of VoIP add on services that are offered. I use several free add ons that now I cannot do business without. You will never go back to plain old telephone services offered by the monopolies. Happy camper here.
The phone system NEVER worked as promised. Call repeatedly will not help at all. The customer service is completely incompetent. They would tell us they are working on a solution and then never call back. The call quality is terrible with static and dropped calls. Finally I had enough and switch to a more reputable company. They charge an early termination fee. When I disputed the charges they said there were no notes about problems, only that they gave notice of early termination fee. Do NOT believe anything they say. One of the worst companies I've ever used!
I signed up with Broadvoice last month without a hitch. I ported my old number from Time Warner Cable. The rate went from $39.95 per month at TWC to $99.95 per year on Broadvoice, also called PhonePower.com. Both of those rates were before taxes but the taxes have been the same per month pro-rated, about $4.00 per month on each of those providers. I "brought my own device" a Cisco SPA122 telephone ATA with router that is on Broadvoice's approved device list. My internet speed with TWC is 15 mb/s down and 1 mb/s up. That speed is very acceptable and the quality has been great. I selected the G.711, 64kbps codec. So far, so good.
I need an explanation; I made calls to fixed numbers in Brazil and I got charged as mobile number and you are saying that I don't have any refunds? Why?
BROADVOICE - NON-WORKING SERVICE AND BAD CUSTOMER SERVICE!!! DON'T USE BROADVOICE IN NEW YORK CITY. I subscribed to BroadVoice VoIP service on March 7, 2005. Since the ATA device provided was installed, I did not receive over 80% of my incoming calls! I operate a home-based business, and I am certain to have lost revenue due to this service problem. After 8 attempts to resolve the problem with BroadVoice technical support (waiting over 30 minutes each call), no resolution was ever found. I terminated the service on April 6, 2005 in order to maintain my 30-day warranty period in which all charges would supposedly be refunded and asked that I have my BroadVoice number ported to my new provider.
Broadvoice author review by Ellen Muraskin
Partnering with leaders in telecommunications hardware like Cisco, AT&T and Polycom, Broadvoice is a longstanding provider of a variety of VoIP services.
Experienced: Broadvoice is a cloud-based, veteran VolP provider to consumers and businesses.
SIP trunking sold stand-alone: Those with pre-existing PBX or other PBX host can get standalone SIP trunking.
Accessible service: Broadvoice sells or leases a range of IP desktop phones from Cisco, Polycom and Obihai. The service also works with phones or adapters from other manufacturers.
Domestic and international plans: Local and long-distance calling are included. With an international plan, customers can call across borders at no extra charge.
Pay-as-you-go international pricing options: This is a nice option for businesses that don't do a lot of international calling.
Award-winning, US-based customer service: Local customer service means you will get the assistance you need when you need it, from a reliable representative.
Broadvoice Company Information
- Company Name:
- 20847 Sherman Way
- Postal Code:
- United States
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