FOLLOW US

Braintree
Overall Satisfaction Rating
3.44/5
  • 5 stars
    4
  • 4 stars
    2
  • 3 stars
    0
  • 2 stars
    0
  • 1 stars
    3
Based on 9 reviews that contain star ratings
SHOW RATING DISTRIBUTION

Need credit card processing?

    Braintree

    ConsumerAffairs Unaccredited Brand

    This company is not yet accredited. To learn more, see reviews below or submit your own.

    Be in the know

    Get trending consumer news and recalls

    Thanks

    Keep an eye on your inbox, the lastest consumer news is on it's way!

    9 Braintree Consumer Reviews and Complaints

    Sort: Recent
    Filter by: Any

    A link has directed you to this review. Its location on this page may change next time you visit.

    Page 1 Reviews 1 - 9
    Rated with 1 star
    Verified Reviewer
    Original review: May 30, 2018

    It is very sad that we put our trust in card processing companies that are supposed to protect us from the bad big wolves. For the past few days American Express Card keeps alerting me about charges on a blue card going over the limit imposed. Open the card access the summary and BEHOLD I found an array of fraudulent description of a business starting with name, physical address, but just a REAL phone number connecting this business (BILLFOLD LLC. Restaurant!!!) to Braintree (all transactions drawn through Braintree and dutifully charged through them). Isn’t the Braintree (PayPal subsidiary or such) to verifying the business that are using them as “middleman” between us and THEM (aka BILLFOLD LLC)?

    I have tried to get in touched to the Braintree legal department... well, no luck. I have proof (very detailed) from American Express Card for this transactions and every time Braintree phone number connected to the invoice and the named above (non) existing business was dutifully used... By the way that business by way of Braintree is still trying to charge the credit card. Looks like the TREE has too many branches, one must clean some. Thank you.

    View more
    Be the first one to find this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Feb. 7, 2018

    I would not recommend this payment processor for your business. I had an account in good standing with them for a few years. However, once our business picked up (I have an online computer store) they decided that it is for some reason too risky for them and closed our account by giving only a few days notice. I only had 2 chargebacks with them in the beginning (a few years ago). No other issues at all. Luckily, they have released all my funds that they put on hold during 2 reviews.

    2 people found this review helpful
    Not sure how to choose?

    Get expert buying tips about Credit Card Processing delivered to your inbox.

    Thank you, you have successfully subscribed to our newsletter!Enjoy reading our tips and recommendations.
    We value your privacy. Unsubscribe easily.
    Rated with 1 star
    profile pic of the author
    Verified Reviewer
    Original review: April 11, 2017

    A simple warning. Be careful when dealing with PayPal/Braintree. I'm not normally one to boycott a place of business, however I've just learned the hard way that their business practices are very sketchy. After they stole hundreds of dollars I've found other horror stories with the same exact experiences as ours. How they can operate like this and not be shut down is very strange. After jumping through all their hoops to approve our business to use their services we started to earning money then they froze our account without notice and stole our money with no good reason. Every time we called they were not willing to work with us and had a different story every time. Don't trust their words... record everything they say.

    16 people found this review helpful
    Rated with 5 stars
    Verified Reviewer
    Original review: Aug. 23, 2016

    There are no limits to this company. It's the best one to choose in this field. They have very reasonable fees. Many worry about this part. My advice to you would be to pick this plan that fits your needs. There is no need in getting the highest package. Dealing with this type of service you always want to have 24-hour customer service and that's exactly what they offer you. You can contact them through the phone, email, and online. Who would've guessed that such a company offer such great deals all in one place? They have a variety of equipment that can help all needs in this line of work.

    Be the first one to find this review helpful
    Rated with 4 stars
    Verified Reviewer
    Original review: Aug. 16, 2016

    The Braintree that I have had in the past was a prepaid. It was a PayPal company. I didn't have monthly limits, mine was whatever amount I added to my card. This is where I wasn't very happy. I had a fee to pay whenever I went to add money to my account and on top of that got charged a monthly fee just to have it. Was a bum deal really, they should pick one charge or the other. I felt I was paying to spend my own money. The customer support at Braintree the one time I used the 1-800 number wasn't a bad experience. They were friendly and answered all the questions that I had for them. I am not really aware of what variety that Braintree has to offer. As I said, I had a prepaid and there wasn't any kind of variety to that card. I paid to add my own money and got charged another monthly fee to spend my own money.

    2 people found this review helpful
    How do I know I can trust these reviews about Braintree?
    • 1,228,829 reviews on ConsumerAffairs are verified.
    • We require contact information to ensure our reviewers are real.
    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.

    For more information about reviews on ConsumerAffairs.com please visit our FAQ.

    Rated with 4 stars
    Verified Reviewer
    Original review: Aug. 9, 2016

    The monthly limits can be limiting if you do a ton of business. Just as long as you get the package that lets you do a lot of transactions then you will be set. The fee structure is pretty easy to understand. You just pay a small fee for each transaction. It's just a recall small fee, always under a dollar. The customer support is pretty good. Whenever I have a question or comment, they are quick to answer and give me whatever feedback I need. They are also very courteous and nice. The equipment variety is pretty good. You just plug it up on your phone and use it. It's very simple and easy to use. It's also easy for the customer to use their credit card.

    Be the first one to find this review helpful
    Rated with 5 stars
    Verified Reviewer
    Original review: Aug. 8, 2016

    The monthly limits can be limiting if you do a ton of business. Just as long as you get the package that lets you do a lot of transactions then you will be set. The fee structure is pretty easy to understand. You just pay a small fee for each transaction. It's just a recall small fee, always under a dollar. The customer support is pretty good. Whenever I have a question or comment, they are quick to answer and give me whatever feedback I need. They are also very courteous and nice. The equipment variety is pretty good. You just plug it up on your phone and use it. It's very simple and easy to use. It's also easy for the customer to use their credit card.

    Be the first one to find this review helpful
    Rated with 5 stars
    Verified Reviewer
    Original review: Aug. 3, 2016

    There are so many ways you can use this payment system and it is definitely worth checking this out. New and fast ways to help you with all your payments and they are extremely trustworthy. There are just about average here for the fees and are really no major difference from your major payment centers. In some cases they charge less than the big payment centers and some are a little higher. The customer support is always there 24 hours a day in case you have any problems or concerns. They are extremely honest and upfront with you and will help you resolve any problems.

    Be the first one to find this review helpful
    Rated with 5 stars
    Verified Reviewer
    Original review: Aug. 1, 2016

    I would like to recommend because monthly limits is a lot huge amount and more cashbacks too. It is a lot helpful for me having this feature. Fees are pretty reasonable and worth it. The rates are excellent and is for everyone. This company gives me satisfaction. And that is why I recommend this company. Customer support are very professional. They are also very responsive and helpful every time I encounter some issues related to my account. Everything is exceptional. The equipment variety is pretty much amazing and would love to recommend this to you. I conclude that I would recommend this company to everyone because they had good selections of products offered.

    Be the first one to find this review helpful
    Loading more reviews...

    Braintree expert review by Beverly Harzog

    This is a PayPal company that offers an online and mobile payments platform. BrainTree has a simple integration that gives your online business access to not only PayPal, but also to credit cards and debit cards, Bitcoin, Apple Pay, Venmo and Android Pay.

    • Hosted Fields: These are small transparent iframes that replace sensitive credit card inputs in your checkout process. This meets the latest requirements for PCI security.

    • Drop-in UI integration: Just drop in a few lines of prepared code and you’re ready to open for business. Customizing your own checkout flow is also an option. BrainTree makes sure all processes are PCI-compliant.

    • International reach: BrainTree works in dozens of countries and 130 different currencies to help businesses achieve an incredible global reach and increase profits.

    • PayPal One Touch: Customers log in only once and then can complete purchases across other apps. Fewer clicks and faster checkouts.

    • Fraud protection: Advanced security features include verifying the three-digit code on the back of a card as well as a customizable Address Verification System (AVS).

    • Android Pay and Apple Pay: A digital wallet that stores customer’s payment methods for their convenience.

    • Recurring billing: Excellent for subscription services, monthly fees, recurring donations, and more. You can customize “retry logic” to retry past-due subscriptions.

    • Best for: Those who need a mobile payments solution and want a simple and easy-to-implement system, all online retailers and even large enterprises. Also, businesses who want to stay up-to-date with new and exciting payment options.

    Profile picture of Beverly Harzog
    Beverly Harzog Credit Cards Contributing Editor

    Beverly Harzog is a nationally-recognized credit card expert, consumer advocate and author. She’s appeared on Fox News, CNN Newsource, NBC New York and more. Her advice has been featured in The Wall Street Journal, USA Today, Money Magazine, CNNMoney.com, The New York Times, Kiplinger, Real Simple, Time.com, Family Circle and much more.

    Braintree Company Information

    Company Name:
    Braintree
    Year Founded:
    2007
    City:
    Chicago
    State/Province:
    IL
    Country:
    United States
    Website:
    www.braintreepayments.com
    Make the best choice, every time

    Join our community to stay up-to-date with the latest reviews, recall notices, and brand recommendations. Our community members are happier with their purchases than consumers who didn’t research before buying. To see why, sign up below!

    THANK YOU

    Keep an eye on your inbox, the latest consumer news is on its way!