Blue Dog Business Services Reviews

The company we were using before kept raising their fees. Then Blue Dog contacted us and they cost less. We have them for about two weeks for their merchant services. My experience was easy, smooth, and not complicated. They application process was easy and very clear as we had all of our past records. The transition between the two companies went very smoothly. I had a couple of questions along the way but they answered the questions satisfactorily. They all seemed very personable. I don't feel like I'm dealing with some large corporation. I feel dealing more one on one with a more of a local type company which I'm more comfortable with. At this point everything seems to be going very smoothly.

We have the mobile swiper and the virtual terminal from Blue Dog. I've been using these products for three months and it's been good so far. The application process went smoothly and the setup process was very easy. They called me to help and we were able to set it up. However, I started at the end of January or the beginning of February and they charged me for the whole month of January when we haven't even started using it. Also, the swipers have a one free per account and I was gonna get two for two on the different accounts originally, but the rep said that they will have a Bluetooth one soon so I told them not to do the others and that I'm gonna go with the Bluetooth when those come out instead because the swipers were $99 each for the second one. But they ended up charging me for two more and I only got one extra which I returned right away. So I'm still waiting on the credits for those two.

I've started using Blue Dog because of my online gun business. They were processing my online gun transactions because my other processor wouldn't do an online gun. So I was referred to them and I gave them a call then they reached out to me and said they'd like to earn all my business. They made me look through everything and showed me where they could save me some money. The application process was very easy. We've had them for at least a month now and everything is going wonderfully so far.

Blue Dog contacted me saying they were the best merchant processor. I went through their sign up process. When we were activating my account to work with my website they needed to activate an Authorize.net account. The woman MOLLY ** could not get it to work, she called me back many times and made me create 3 different logins for Authorize.net. It turns out she activated 3 separate Authorize.net accounts for my business and did not tell me. They were never able to get the merchant processing to work with my website. Unknown to me they activated me an Internet account and a retail account. I do not even have a retail store. While inspecting my bank records I found that I was being billed for 3 authorize.net accounts and their merchant processing service though NOTHING was ever activate.

I’m a firearm manufacturer and sell guns, so there’s only a few people that will actually handle us. I was with Intuit and a few different companies before. But the problem is they merge with other companies that are anti-firearm. Next thing you know, you get a dismissal letter in the mail saying cease and desist utilizing their stuff within 15 days. We got Blue Dog for the credit card processor, and they’ve been good. They had pretty decent rates and they’re easy to work with. I got the service set up to where I run my credit cards during the day, and they batch them out at night. It’s a very simple process.

I was with Payment Alliance but I was looking for lower fees with someone that is also in or accepts stuff from the gun industry. Blue Dog called me and said they can beat Payment Alliance's rates. I even emailed them my statements from Payment Alliance. Jonathan, the sales person, seems like a really nice and sincere guy. But apparently, the back office and the sales team have some issues. They're selling stuff they're not supplying in the end. To me, the whole thing was not exactly a scam but borderline to that. It was not cool.

We’re an ammunition company and we process credit cards through QuickBooks, but our in-house credit card processing was shut off. We did a quick change over to Blue Dog and the application process was easy. When they called, I looked into their program and they looked at my bills. They also said that they could save us money. They asked me to fill out something which I did and within 24 hours, they had us up and going. They didn't have a reason not to because we’re a good, profitable, healthy company. It was a fairly smooth process overall.

Blue Dog came to us at a trade show and we decided to use them because they process transactions specific to the firearms industry. We got merchant services from them and the application process was really easy. Also, their staff has been very responsive and friendly. We've been using them for the last 8 to 10 months and so far, the service has been good.

Other credit card vendors won't deal in firearms, so I went with Blue Dog for credit card processing. I've had them for a month and, so far, the service has been good. The application process was pretty easy and didn't take long. The sales reps were really responsive and my interactions have been pretty good with their customer service teams.

Our business owner decided we were switching to Blue Dog and we set it all up. A representative came here to the office and she took care of doing all the paperwork of the application part. She then hooked up with the people to do the online processing. It was wonderful with the sales rep. For two years now we've been using Blue Dog's credit card processor and we like it better than the previous provider we used. I also still call Blue Dog if I have any issues and I get an immediate return callback and an answer to my question as soon as they can. Overall, everything's fine.

A rep from Blue Dog cold called me but it was reasonable and all the term rates were fine. The rep was friendly, fine and convincing. I signed up to change over but the fees sucked. When I set up my Payment Alliance I only had to pay $15 a month plus my credit card fees. But with Blue Dog, I got hit with $40 in fees and I haven't even used the credit card processor. It took us three weeks to set it up because we couldn't set it up on a weekend. By the time we were able to actually set it up, I was already hit with $40 in fees. I was fine paying for the credit card process. It's the other fees that have been associated with it and I haven't even swiped a card.

Blue Dog was Johnny-on-the-Spot before everything got set up. It's over a month since I signed up and I’m still not up and running. They were gonna set me up with GoEmerchant, but it turned out that they don’t support them. So they said, “Well, no big deal. We’ll go with Authorize.Net.” I had to change everything, and go to a different website. I finished everything and then emailed Blue Dog to say I’m ready. But I haven’t heard a word from them. I can’t get them to call me back. I left messages in customer service and after a week, Dominic contacted me.

Blue Dog had a friendly salesperson and staff, the prices were right, and they're a good company to deal with, so we went with them for credit card processing. The application process was easy. We're 100% satisfied with the service so far.

We've been using Blue Dog for more than a year now. We got a credit card processor from them and the application process was pretty easy. We used a different merchant before but we weren't happy with them ‘cause we could never get anybody to help us. But with Blue Dog, their staff have been good and helpful when we needed them. Overall, the company's decent because it’s local and I can find them.

I was approached by a Blue Dog sales person at the office. They had better rates and they were local, so we went with them. We filled out the application, talked to our service rep and we worked together. It was very fast, and we took care of it. The only thing is that I told them we’re not going to process anything for more than $5,000, and at that time, I didn’t realize that we would have transcripts that could be upward of $18,000. So, I processed a payment for over $5,000. They then called me, and they put a hold on it until I got all kinds of information. They asked me what it is, who is it, and why I did it. And when I gave them all the information, everything went fine and they pushed it through.

We were using another processor with tiered pricing and it was crazy what we were paying. After a lot of research I decided to go with an interchange plus plan. After speaking to several vendors, I decided to go with Blue Dog. They were extremely open and worked out a nice plan with me. The only thing I don't like about it is the yearly charge for PCI compliance when it is easy to register yourself. Other than that, our fees have been cut nearly in half. We are very happy.

We've been using our Blue Dog credit card processor for two years now. The machine’s good, and when we were signing up, the salesman that I dealt with was wonderful. He told me everything. They won’t give me free paper though, so now I have to order. Also, the numbers keep jumping and I don’t recommend Blue Dog because of that. They need to fix the numbers, otherwise I’m leaving because my contract’s finished.

We've been using Blue Dog products for a year and a half. We got our merchant credit card processor from them. We've used different merchant service providers before, and Blue Dog was way better because they keep in contact and give me statistics. They also give me savings every month, and I like saving money. Their services are considerably cheaper, compared with what we were paying previously. It's been good with the sales and customer service reps. They were friendly and helpful, and answered all my questions.

Blue Dog has been very responsive and quick to help and solve any problems we've had. They have kept us up to date with their monthly newsletter. Tech support is very knowledgeable and pleasure to work with. I've always had a reliable person answer the telephone when I have called.

Called Blue Dog rep (Jonathan **). Informed him that credit card imprinter needed time change. No more than 30 min later it was handled. Merchant center said it would take more than 1 hour to get done and it would be best to do after closing.

When I chose your company for credit card service, I was upfront about most of the money coming in during certain months of the year. When that time came, you put a limit on how much money I could charge during the month putting my business in jeopardy. Luckily, I found another company with much better service.

I signed up for the credit card processing about 3 years ago or so. Your representative Chirs **, phone # at the time **, gave me the whole song and dance about how your company provides the best service at the best rates and I believed him. I explained that I don't process credit cards often and he said don't worry, I'll only get charged when I use the service (it said no monthly charges in the contract as well). The first 3 months I did not use the service or process any cards AT ALL but yet was still billed for different amounts each month! It ranged from upper $20 to upper $30 (I cannot remember the exact #s because it was a few years ago but I'm sure the info is in your records). After numerous times of contacting Chris, he finally picked up and promised me, a full refund and told him to cancel the service because I was CLEARLY dissatisfied with the service and your representative.

Very poor service, charged me much more than other companies. When tried to cancel, charged me a huge cancellation fee, because we cancelled via phone, not a letter, which no one told me about. Evey time I tried to call them on the phone, I was unable to get good explanations for bills. They told me I signed a 3 yr contact, the rep told me it was a 1 year contract, then no one could find the paperwork. Was not happy.

We've been using a Blue Dog product for a couple of years now. The salesman came in and gave me a really good rate, and we got a credit card processor from them. The application process wasn't that hard. All in all, we had a good, easy experience with Blue Dog.

I've been using Blue Dog's service for a year now for our credit card processing and it's been a good service. It's sometimes hard to get a hold of the right people, but the representatives eventually figure out the answer to my problem. The service with my previous provider was a little better, but the prices were higher.

I've gone through a lot of credit card companies and I'm not very happy with any of the carriers so far. The salesperson convinced me to go ahead with Blue Dog after talking to him several times. Their application process was pretty simple. The only thing that upset me was I wanted to see all of the fine print before I signed anything. And then after I signed and got it set up, they sent me pages and pages of fine print. So I had a discussion with the salesman over that. Other than that, my experience has been good so far.

My experience with Blue Dog was not very good. They called me on the phone and the rep that I was dealing with told me that I could do things a certain way. Then when it came down to it, I couldn’t do it the way that I wanted to do it. I got the mobile payment where I swipe the card through on my phone. I asked for one swiper and I ended up having to do two swipers and doing it off of two businesses. Also, neither one of the swipers will work on our phones. We have to hand punch them in and it’s a disaster. When I run the card, it shows it was working, and then when I go to use it in a day or two, it’s not working. We tried three times trying to get it activated and going, and after the third time, I just quit. I’m doing very little on the system and if I can’t use them, it’s not worth me having it.

Blue Dog Business Services offered better pricing. The percentages and swipe fees would save us a little money compared to what we had. Signing up was a breeze, but we had to deal with technical issues and things didn't happen as fast as we needed them to. It was a little rough transitioning and it took some time. Unfortunately, it was right in the middle of the busy holiday shopping but we're all good now. Customer service was a little lacking at the beginning, but they were more than helpful and nice. They did try their best, though they have to do a little better next time.

We got Blue Dog's credit card machine for the counter which we've had for 3 months now. We used to have another one from Bank of America but Blue Dog's is good. It's not very pretty, though. It can still be blue for the branding but it needs to be less blue since it's the only thing bright blue on my counter. At any rate, their technical support or customer service have been great.

Somebody from Blue Dog called me and I went with them since they've quoted a better rate. I got a credit card processing service, the type where I can accept credit cards but it's on the apps and not with a card reader that wouldn't work on my device. Everything worked fine with their reps so far. Since having it last month, I've used it one time and it's been fine.

The provider that we used before had been telling us for over a year that they were going to get us compliant with the law on accepting tipped cards. They haven't done it yet and we switched to Blue Dog. Their fees are lower and I like that if I settle my batch by 5:30, the funds are deposited the next day instead of having to wait two or three days. Also, when we got the machine, we had to get it set up by their techs and that took less than two minutes. It's only been about a couple of weeks since we started using them and so far, so good.

Somebody called us and told us that Blue Dog has this credit card machine which was free and only a percentage will be charged every time we did a transaction on it. But we found out later that there was a monthly fee that has to be paid and we aren't very happy about that because we were lied to. We talked to them about it and they said that that was not true and there was nothing they can do about it. Basically we paid for the machine but we do very little transactions with it. Overall, some things that they have are good and we would recommend them to other people but the credit card machine we would not.

We've worked with Blue Dog's customer service and the only thing that's different between their system and the system we used to have is that before, we had a tech that would come out and do our troubleshooting if we had a problem. At Blue Dog, we have to call in and go through their office then the office goes through a helpline and the helpline has to download and do all these things before we can get something resolved. And during the first couple of days of using it, we had to get some kinks worked out and the system modified. But other than that, I use it on a daily basis and it's been fine. We definitely recommend it.

Blue Dog called me and they were gonna be half the price of what I was paying with AmeriBanc. They emailed me the application and I signed everything and sent it back to them by email. There was a section on the application that said we run all of our credit cards by swiping and I told them that was incorrect and they needed to change it. We did 40% by typing it in and 60% by swiping. When I got the paperwork back, it still said that I did 100% swiping so I had to call them back to ask them to change that. The girl that I talked to did not have a very good customer service orientation. She wasn't very helpful. I liked the technical support during the installation though. The salesperson was also really good except for the changing of the information that I needed changed. And I'm not sure they have changed it because I don't know where I would look to check if they did.

Blue Dog contacted me and offered me a better rate than the credit card processor I had. It took me a while to get around and do anything about it. They started about six months ago contacting me. It was kind of, “Well, what have I got to lose by sending them a copy of my last statement? If they can beat it, fine. If they can’t, fine." It was easy to apply. I talked with the sales guy and he emailed me an application to fill out, I filled it out and sent it back, then they traded machines with me. Everybody was helpful and friendly, but when the machine came, it was improperly programmed. It was programmed for internet use – connected to the computer and internet use, as opposed to a connection to a phone line and phone use. But it wasn’t a big deal because the lady knew right away and called me. She walked me through reprogramming it for my intended use and it worked fine.

I wasn’t happy with the merchant service provider I had at the time when they contacted me as far as their customer service, so I decided to change to Blue Dog. One time the machine wasn’t working and there wasn’t much that Blue Dog could do about it on their end. It was something on our end with the modem but they seemed knowledgeable.

I have a friend who works for Blue Dog and who I did a favor. I got the credit card swiper and my friend came over with another guy and I signed some paperwork. Then I had someone call me a little bit later and I did the online. I downloaded the app and the sales quickly ran me through on how the app worked. It was easy. She was nice and it’s really good. I haven't used the product yet nor the app because the amount of shows I do is very little.

Blue Dog came to my office and gave me a proposal. It looked good and I accepted it. They work exactly the same way as how our previous provider works but Blue Dog's fees are better. I would recommend them.

Blue Dog was the first company of their type to call me that said they could sync with QuickBooks. I got them for credit card processing. I used Intuit before, and they build into QuickBooks to be as seamless as it could be. So getting set up with Intuit was certainly easier than it was with Blue Dog, but that's just part and parcel of how they do things. Based on my recollection, the application process with Blue Dog is a lot more thorough than it was with Intuit as there was a lot more we had to go through. The reps helped set up my account and got some things configured. There are still some things that are hanging out there, that we could've used a little more hand-holding on to get everything configured. It seemed like once they got the account set up and I was starting to process that, my emails suddenly didn't get returned, but overall, they're not bad.

I chose Blue Dog because they were able to do the processing for me versus what I was already doing. I spoke with the salesperson and I was sent rates. We talked about them and then they went over everything. They got good rates and fees. They got all our information including banking info and all other standard information, and let us know when the service was going to be available. It took about four days and then they called me to tell everything's been set up. We set it up with Authorize.Net.

Our business was opening so we needed to get a credit card company and Blue Dog was local so we chose to go with them. We have online payments through a website with them now and also received a swipe cell phone which was originally set up but we've since canceled that. They have courteous reps but it takes an extremely long time to get a resolution. We had an issue where a customer had processed the payment online and it took seven days to get an answer back from Blue Dog on what was going on. It's a chargeback situation. I'm still working through it and it's from September.

Turns out that there was a mistake made in some comments and everything was resolved. Andrew sent this response today. 12-01-2016

We have been using Blue Dog Business Services since 2014. We purchased their credit card processing and we use iPads to do that. Their application process was very easy and their reps have always been very helpful and I haven’t had any issues. Overall, they have great service.

I purchased my credit card machines from Blue Dog. I've been with them for two months now, and so far they’ve been excellent. The application process was really good. When I was setting up my machines, I had to cut it short because I had people come in. The lady was professional, called me back about an hour later and we got right through it and I've set everything up and it was very good.

When Lewis and I were being required to switch over to the new cell credit card machine, Blue Dog had a salesman come into my office. Obviously, I was being bombarded at the time but the salesperson was personable. I like everything that they had to say and that Blue Dog was a local bank. Their fees at the time were lower than what I was currently paying. They offered to get me out of my current contract because there's a cancellation fee. And I decided to make a switch because I wasn't happy with my current processor.

It was easy to apply with Blue Dog Business Services and I've been with them for a little over two years now. I have their services where I go and run the credit cards online. I love their sales and customer team. It's been awesome.

Blue Dog is located in a town in Florida where I also have a place. I'm very new with them but they are great to work with and they save us a little money. Getting everything set up and running was a smooth process. The people there are fabulous especially Molly who did a real good job in helping me out.

I liked that Blue Dog was local and their rates were better. The application was very easy. John, the rep, was very nice and helpful. He walked me right through it and we were up and going within two or three days. I have been using their credit card processor for about two years now. It's a lot better than the POS system I used before. I call Blue Dog customer service for paper refills although there was one time I called because their system went down and the money didn't drop in the next day. They've always been very helpful. Everything has been good.

Blue Dog has been a good experience. They approached us and we availed of their credit card processor - applying for it was easy. Their sales and customer service teams have been helpful whenever I've called them. They're just down the street, too, so if we have a pressing problem, they usually come right over for us.

I worked with Joshua **. He was very professional, informative, answered my many questions and phone calls. Also it took us about 30 days from time of quote to finalizing and he was always very responsive. He also forwarded me to another person in your organization for another quote on another part of the business.

I bid out my merchant services to three companies. Blue Dog was the best priced and had the most up to date technology. Blue Dog installed on time and everything has worked as promised.

Blue Dog went above and beyond to make things right. Not only with a one-time resolution but with a lower rate going forward. With this, I'm more than happy to continue being a customer going forward.

When we opened the account we were promised next day funding or we wouldn't have switched processors. Also we have been charged by two merchant companies because the lease paper I gave to the rep. was not sent to the merchant processor. We have been trying to fix this since July. I leave messages and do not hear back.

I went with Blue Dog Business Services because of convenience and they are right down the road from me. They do my credit card processing and my gift cards. They also put my cellphone on first pay. They are way better than my past merchant service provider. I really like the customer service and the rates of Blue Dog are definitely comparable. Their reps Brad and Molly were good. They're really quick responding and don’t ever mess around. They put me first priority when I called and they’ve always taken care of me. I've referred enough customers that I'm down to the cheapest rate I can get because they give me a discount on my rate every time I refer somebody, but now I just get a gift card. They can't reduce my rate anymore.

I sent a cease and desist letter in January of 2016, which turned out needed to be signed by myself instead of the practice owner, which I re-sent later that month. I have now sent the letter in January, February, May, and August and continue to have fees taken out of my account, to date $513.38. I want this resolved and reversed immediately!

Blue Dog Business Services was cheaper than other companies so we went with them. We've been using them for three years. They do our processing and their people have always been really helpful. I would recommend Blue Dog to others.

I don't understand your overreaction to my putting a purchase from one of my best customer on his credit card. You gave me a credit limit of $500.00. Really? What kind of business do you think I'm running, a 5 and dime candy store?

My friend told me that Blue Dog's rate is pretty good. Their application process was easy and they're charging less fees than the company I had before. I use them for credit card processing but their credit card process machine is an expensive device. Right now, I have to pay the lease for the device every month as I don't have the money to purchase it.

We appreciate Mack ** and Blue Dog Business Services for working tirelessly to solve difficult business situations with a merchant account solution that truly works for all parties.

Since my initial review, Blue Dog reached out to me in an attempt to resolve my frustrations. I have to say, I sincerely appreciated the effort. Some might say "too little, too late," but they made an attempt to correct my issues. First and foremost, my processing fees were refunded. This rectified some of the frustration I experienced with the temperamental swiper I was supposed to use. The rep attempted to win my business back and expressed remorse for the situation I experienced. She felt that a terminal would better suit my needs - which I agree - and admitted that this should have been suggested by the rep in the very beginning.

Still unable to use the chip feature. Why did I have this installed if it can't be used for what it was intended. We have called a few times and just been given the run around. Will wait for my obligation to be fulfilled and change to someone else. I put a note on my counter at the register where people come up to pay to warn them if they are a merchant and considering a change to their credit card processing not to use Blue Dog.

Our Blue Dog agent has always gone above and beyond to answer any questions we may have or issues that come up, and is always quick to respond or act, if necessary.

Any time there are any updates with the company I am notified immediately. Anytime myself or my staff have any questions the response is very fast and very effective. So happy with this company!

Blue Dog Business Services has been our Merchant Services Provider for many years now and has helped with our foundation's needs when it comes to online donations, online payments for products and for registration at our events and fundraisers. We highly recommend Blue Dog Business Services to all our friends and business owners.

Blue Dog was firearm friendly for our business, which is always a concern. We've linked them into our web sales so that our customers can process directly through there. Our internet sales are starting to creep up, so it was a good opportunity for us to change from Global Check. We use those for our regular credit card processing. Also, we have a high expenses having our online sales through TSYS so it was also a good opportunity for us to get with Blue Dog that's a little bit more friendly in our environment and where we could save money. It seemed to be easy overall with them and their team was very friendly and willing to assist and help.