Blue Dog Business Services Reviews

After getting strung along by another company, I reached out to Blue Dog because they approached me shortly after I'd gotten set up with Merchant One. My conversations with them were pleasant and very helpful. When I came back to them for help as a new customer, they made the process very painless and relatively quick. The only reason I didn't go with a full 5 stars is because their underwriting is reluctant to ok a larger transaction amount that's needed for what we sell. That's currently under review and Brandy ** is trying to get that resolved. Overall, in as much as I'm a new customer with them, I strongly recommend Blue Dog.

From the very start of my relationship with Blue Dog, I was treated like a person that had been doing business with them for 20 years. Always treated with great respect and each time I had a question, all I had to do was pick up a phone and call Rick **. Any time I reached out to Rick, my issue was at the top of his to-do list. When I had to close the doors to my business, Blue Dog understood my situation and let me close my account even though my agreement terms was not fulfilled on my part.

Good company for small businesses. Cheap rates and good service. We've used companies in the past and all the promises were never kept. It's refreshing to have a company actually care about customer service.

The director resolved my issue, thank you Andrew.

They gave me a quote of how much they would charge and then when we started using service charges were different. They deny some transactions because amount were too high. My other credit card company does not do that.

They call periodically from spoofed numbers offering their credit card processing services. Told them many times we're not interested. Salesman gets an attitude, tries to make me feel stupid, "So you're not interested in paying half the amount for the same service? That's a new one for me!!!" Stuff like that. No, we're not interested. I'd rather pay double or triple than do business with a company like yours. Also reported to the national do-not-call registry.

Being a Marine for 8 years taught me to understand that not everything would go my way or be easy. Which is why I decided to become a home-based FFL dealer, I make my own hours and answer to no one (that is unless the wife opens the door). When I went to look for a processing company to take care of my business, I had seen all of these raving reviews and endorsements by NRA and NSSF for Clearent. Naturally someone in my line of work listens to what the NRA has to say and goes with what they endorse. Man was I wrong, Clearent was quick to get me a mobile swipe account for transactions because at the time I didn't have a online store. But once I made an online store and needed an online gateway, whoa brick way.

This place is a joke! I owned a small cafe and did business with them for years. When the time came to close the account additional fees continued to be drafted. They are unethical and will gladly take your money for months after you ask for the account to be closed and then never return it! Complete crooks and worst service I have ever experienced. Unapologetic and you'd be a lot better off not dealing with them. Once your money is drafted it's as good as gone. Hey when I am wrong in my business I returned the money. Too bad these guys arent ethical. Not your best friend at all like the tag line said. They are dogs. However in that that will steal from you. They even created a page to explain all their bad reviews. https://yourbluedog.com/reviews/.

I ask my salesman to swap it with their terminal. They did and all was well until I received my statement with a $450.00 charge for unreturned equipment. So far I am out $845.00. Salesman said that they returned the terminal. But will not return my calls. Neither will the sales manager. Any advice on how to get these issue resolved would be appreciated.

When we first opened our accounts with Blue Dog the sales pitch was very good. We were told there would be no PCI compliance fees and no termination fees if we canceled among other things. The two items I mentioned were bald face lies! Between the salesperson and the customer service rep they said there was a "misunderstanding" with the PCI compliance fees. When we tried to contact them regarding the closing fees our emails were simply not answered. DO NOT TRUST OR USE THIS COMPANY UNDER ANY CIRCUMSTANCES. YOU WILL REGRET IT!!!

After promising that their system would work as easily as Square, the rep had to come out several times to set up. Finally set me up with a system that had to be recharged every night.. Ridiculous. I called to cancel and 3 months later they are still charging me for a system that I have never been able to use. ZERO customer service. If you are a small business stay away from this company. They are a total rip off.

Stay away from this business for your credit card processing. Stay very far away. I received a wireless credit card terminal that was useless to me. It would not work in my place of business and the support team could only tell me to try another location. When I took it on the road to trade shows it would not work there either. When I requested another terminal they sent a new terminal that did the exact same thing. We were working on a different Processing Unit but that entailed much more money per month in fees. I finally requested that my service be cancelled and returned the equipment over 6 weeks ago. I have heard nothing back from them about refunding the price of the equipment. All in all business dealings with Blue Dog Business Services has been an extremely unsatisfying experience.

I just want to say that Molly has taken exceptional care of our accounts. She responds quickly to emails and takes action even if she is not in the office. Josh was just as quick to respond to a question that could have been a big mess, but he didn't waste any time and called me immediately. They are both fabulous at taking care of their clients!

Blue Dog Business Services has been my merchant account processor for the past 3 years. During this time I have had great customer service and speedy processing times. Deposits were in my account within 24 hours and always accurate. I highly recommend Blue Dog for any small business looking for quality merchant services.

Blue Dog contacted me and because they're cheaper than other merchant service providers, I went with them. I sent in an application and after about five days, they got back with me. I purchased the credit card processor and have been using it for a month and a half. Everything went fine and the customer service was good. We've been having a great experience with Blue Dog so far .

Our business is moving to another bank and as part of the package they are requesting we use their merchant services. We have been very happy with our Blue Dog account and would not be moving if the bank hadn't requested we do so. Blue Dog has provided exceptional support in trying to get outside readers for our business and has gone above and beyond to accommodate our needs. Thank you for your support and understanding during our transition.

We've been using Blue Dog's credit card processing service in the office for about two months now. I like them compared to the service provider we had before. Blue Dog's easier to use and understand. Also, their rep was fabulous. He was able to answer my questions when we couldn't figure something out. It was something in the other office with the cable, and he came and he fixed it. He set it up then he brought back the part that we needed. Now, we're very satisfied. It was an excellent experience overall.

We compared rates with what Blue Dog offered and we made the decision to go with them and it seems to be the right choice so far. They sent us a card swiper so we can process credit cards online. I used a different provider before but I like Blue Dog better. The Blue Dog team calls and checks up on me more to see if there's anything I need. They seem interested or genuinely concerned for our business and want to make sure that we have all the support that we need. I feel they had a better, personal relationship with us, unlike with the other company wherein we signed up and never got any phone calls from them to see how we're doing.

We are extremely pleased with Blue Dog! We have had some horrible merchant services in the past that did not work well with firearms businesses. Also ones that cost an arm and leg and have to do compliance checks every quarter and would be charged a horrendous late fee if were even one day late. Blue Dog is the easiest to work with and also the cheapest we have found! I will recommend Blue Dog to every small firearms business I come across!

After I talked to Blue Dog and they gave me their spiel of what they were gonna do for me, it sounded really good so I trusted them. And that was a mistake. They told me it was gonna cost me about a percent and a half per transaction, but they never told me about any extra fees from American Express and my gateway fees that I had to pay. And as I replied to all these things by email, all I got was a big run-around. Half the questions I asked, they wouldn't answer. And then I got a big bill ($495), out of my bank account, and I was totally dissatisfied so I cancelled their service. They said that they sent me a contract, but I never got it. I never signed any contract. I'm very disappointed in Blue Dog.

The prices seemed better with Blue Dog compared to other providers. The application process was pretty easy and the salesman did a lot of it with me. He was really nice. Blue Dog is doing my credit card processing for about a month now. They were very prompt and they were here when they said they’d be here. And it seems to be doing good so far.

My executive director received a call from Blue Dog and he made the decision to use them for merchant banking because of their rates. Also, because they have a giveback program where they give back to our foundation. The customer service team was good but I ran into a little snag last week that we weren’t happy about. It was a matter of completing the paperwork to send to our old merchant banker, Wells Fargo Bank. I was given the wrong instructions on what to fill out as far as old and new merchant bank and so our new account was cancelled. They had to reinstate it with Ignite and that was a challenge. I sent a letter to Dominic with Blue Dog to add me to the authorized list to handle business. We’re pretty new at using Blue Dog and so far, so good.

We had a different merchant service provider that we were using. They were significantly cheaper on their rates but the guy from Blue Dog illustrated and guaranteed to keep the cheaper rates. If not, they will drop it to that rate. Also from the service that we were using before, we had a separate terminal for running our credit cards. So we went ahead wanting to keep that. That's not tied directly into our POS but it goes ahead and we run off with separate terminals, it's more convenient for us.

Blue Dog was recommended to me by a gunsmith in the industry. I asked him who he's using because I knew that PayPal was not really second amendment friendly. When I talked to Dominic, one of the salesmen from Blue Dog, he was wonderful and very thorough. We touched base in January but my website was not up yet so I told him that I don't want to be ignoring him and to call me at such a date and he diligently followed-up until I was finally ready. The application process was very easy and straightforward.

The fees of Merchant Services were pretty high and Blue Dog called me at the right time. They were really good about explaining what they had and their charges and it was a good bit less than what I was paying with Merchant Services. But I'm still using Merchant Services because I didn't want to cancel it until I was sure that I'm completely satisfied with Blue Dog as I've only been with them for almost a month.

I liked talking to the sales people of Blue Dog and their offering such a discounted rate. That was why we ultimately went with them. The application process with Blue Dog was simple. The salesperson, Jonathan, was very helpful. He and another service guy were able to assist me. They were both great and I didn't have any problems. They were patient, asked questions, and tried to look stuff up.

We have been with someone for quite a while and the rates were ridiculous. We knew we were being taken advantage of so it was time to make a change. I had a random call from a gentleman named Mike. I was getting ready to sign with another company but I decided to give it another opportunity to take a look at another avenue. So, he turned me over to talk to Blue Dog and we signed up with them. We're still new to it so we have only done a few transactions but so far so good. We have the two services, we can key in with the computer or over the little swipe thing, the credit card processor.

Our company partnered up with someone and we were looking to do new credit cards. We researched, found Blue Dog, and have been using them for five weeks now. We have a machine and we run all of our credit cards through it. One of the ladies in our accounting office who did the application process said everything arrived in with an easy setup. When I had some questions on setup and also running some things through, the people on the other end of the phone were very helpful, quick, had easy on and off answers, and didn't have to take a lot of time to figure it out. I've worked in retail many years, and have used a lot of different credit cards which I've had trouble in the past with, in terms of getting answers from other people, as well as confusion, and how the machine works, among other things. On the other hand, Blue Dog has been very simple. It was a very streamlined and convenient experience.

Very quick and professional and very good also when I finish this - I will get $50 gift card. Also I will send all my business partners to move all credit card processing to Blue Dog. I also will ask my international partners to move all businesses to use Blue Dog.

I went with Blue Dog because of their pricing. I got their credit card and merchant services and the company is better than the one I had before because of the overall customer service. The application process is simple and easy. Everything was done electronically. Their staff members were courteous, too. It was a fast experience.