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About Blue Dog Business Services Reviews
Blue Dog Business Services (BlueDog) is more than a payment processor. We aim to be the best friend to your business. Our name comes from the blue stuffed dog our CEO's son relied on when things got tough. That's the relationship BlueDog wants with our customers. To be an advisor, someone to rely on in your most desperate time of need. Your company’s best friend.
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Reviewed Dec. 19, 2018
After getting strung along by another company, I reached out to Blue Dog because they approached me shortly after I'd gotten set up with Merchant One. My conversations with them were pleasant and very helpful. When I came back to them for help as a new customer, they made the process very painless and relatively quick. The only reason I didn't go with a full 5 stars is because their underwriting is reluctant to ok a larger transaction amount that's needed for what we sell. That's currently under review and Brandy ** is trying to get that resolved. Overall, in as much as I'm a new customer with them, I strongly recommend Blue Dog.
Thank you very much for taking the time to leave a review. We appreciate your business and are here for you 24/7. Thanks!
Reviewed Oct. 12, 2018
From the very start of my relationship with Blue Dog, I was treated like a person that had been doing business with them for 20 years. Always treated with great respect and each time I had a question, all I had to do was pick up a phone and call Rick **. Any time I reached out to Rick, my issue was at the top of his to-do list. When I had to close the doors to my business, Blue Dog understood my situation and let me close my account even though my agreement terms was not fulfilled on my part.
Thank you for taking the time to leave a review. We'll be sure to pass on the kind words to the team. Thanks again!
Reviewed Oct. 2, 2018
Good company for small businesses. Cheap rates and good service. We've used companies in the past and all the promises were never kept. It's refreshing to have a company actually care about customer service.
Thanks for the kind words and taking the time to leave us a review. We appreciate your business and time.
Updated review: Oct. 17, 2018
The director resolved my issue, thank you Andrew.
Original Review: Oct. 2, 2018
Do not use Blue Dog Business Services for your credit card processing. Do not believe their salesman or their promises to "earn your business". Do not believe 5-star reviews on this site. As other reviewers have stated, their salesman will lie to you -- quote you a price and not honor it. I was quoted 14.95 per month for all the fees by their salesman for one of my accounts, which simply was not true. The contract was presented a different amount, my salesman promised to change it and then didn't. Then he didn't respond to my emails or voicemails. Prior to signing the contract he was calling me on a near daily basis. Blue Dog did not disclose all the fees and third-party fees involved - after having their services for about 4 months I am now out well in excess of $800, between the third party, PCI, and early termination fees I was never made aware of.
I am going to make it my mission to contact every regulatory body, the CFPB, every service review site, and any third party endorsing Blue Dog to help stop this business from victimizing people as it is obvious they employ predatory business practices and these are not isolated customer service issues. Blue Dog has zero integrity; they even offered to take $200 off my early termination fee if I would write a review on this site stating I had an "excellent" experience. Sorry Blue Dog, I'll pay the money and keep my integrity intact. Hopefully hundreds of potential customers read this review and steer clear of you.
I am very sorry to see this review and the feeling you've had doing business with us. If we are known for one thing it would be the fact that we will do anything to make our customers happy. Clearly we've not delivered this to you and that is disappointing to find out. I am having a hard time locating an account attached to this email, can you email email@example.com and we'll reach out to you today to find out what went wrong and what we can do to fix it. Again, very sorry to read this.
Reviewed Aug. 24, 2018
They gave me a quote of how much they would charge and then when we started using service charges were different. They deny some transactions because amount were too high. My other credit card company does not do that.
Ronald, we're sorry to hear about your experience. We pride ourselves on transparent pricing and if that's not what you found, please let us know. Can you email firstname.lastname@example.org and we'll immediately look into it? As for held transactions, we allow all transactions through unless they're outside of the parameters of how you set the account up. We can raise those thresholds too, we just need to know what you need them at to do this. Please allow us a chance to help!
Reviewed Aug. 13, 2018
They call periodically from spoofed numbers offering their credit card processing services. Told them many times we're not interested. Salesman gets an attitude, tries to make me feel stupid, "So you're not interested in paying half the amount for the same service? That's a new one for me!!!" Stuff like that. No, we're not interested. I'd rather pay double or triple than do business with a company like yours. Also reported to the national do-not-call registry.
I am sorry that you're receiving calls from us. To be removed simply either tell the person calling or email us at email@example.com the name of the business and phone - we'll remove you immediately.
Reviewed May 23, 2018
Being a Marine for 8 years taught me to understand that not everything would go my way or be easy. Which is why I decided to become a home-based FFL dealer, I make my own hours and answer to no one (that is unless the wife opens the door). When I went to look for a processing company to take care of my business, I had seen all of these raving reviews and endorsements by NRA and NSSF for Clearent. Naturally someone in my line of work listens to what the NRA has to say and goes with what they endorse. Man was I wrong, Clearent was quick to get me a mobile swipe account for transactions because at the time I didn't have a online store. But once I made an online store and needed an online gateway, whoa brick way.
Clearent wanted me to have an inventory of a certain dollar amount and there is no way I could meet that criteria being a home-based FFL. For one, storage is an issue and two, I don't have customers just walk into my place walking around looking at stuff, that's not how a home-based FFL works. So needless to say, they wouldn't give me an online-gateway, and pretty much ignored my phone calls and emails telling them I wanted to close my account. I don't understand why the NRA and NSSF endorse a company that only works with a percentage of the FFL dealers, that being brick and mortar storefronts. But when I contacted Rick ** at Blue Dog Business Services, he let me vent about Clearent for almost half an hour until I asked him to help me. Wasn't any pressure from him or Blue Dog to set up an account and such.
He walked me through the whole process and within 4 days, I had an account for physical sales and an online gateway. To end this review, the reason I gave Blue-Dog 4 stars and not 5 is because I don't give anyone 5 stars, 5 stars in my personal opinion means everything is perfect, there is nothing in life that is perfect, so please do not think that there was anything wrong with my experience. I just refuse to give 5 stars to any company.
Thank you for the kind review! We appreciate your business and loyalty.
Reviewed May 1, 2018
This place is a joke! I owned a small cafe and did business with them for years. When the time came to close the account additional fees continued to be drafted. They are unethical and will gladly take your money for months after you ask for the account to be closed and then never return it! Complete crooks and worst service I have ever experienced. Unapologetic and you'd be a lot better off not dealing with them. Once your money is drafted it's as good as gone. Hey when I am wrong in my business I returned the money. Too bad these guys arent ethical. Not your best friend at all like the tag line said. They are dogs. However in that that will steal from you. They even created a page to explain all their bad reviews. https://yourbluedog.com/reviews/.
I am really sorry that you feel misled. We work incredibly hard every day for our customers. Our compliance team that requires we have a signed signature from the person who opened the account before we can close it, so it's possible fees could've been charged had we not had that form. I would ask that you look at the service over the years and not the last moment when doing the review and hope you would consider revising. If you email firstname.lastname@example.org we can help resolve any issues.
Reviewed Feb. 27, 2018
I ask my salesman to swap it with their terminal. They did and all was well until I received my statement with a $450.00 charge for unreturned equipment. So far I am out $845.00. Salesman said that they returned the terminal. But will not return my calls. Neither will the sales manager. Any advice on how to get these issue resolved would be appreciated.
Our apologies on any miscommunication. When we do a swap on equipment we are basically fronting a free terminal in exchange for a used old one. We then give 14 days to return it to us in the prepaid box we provide. If we don't get it back you would be charged and then once it's returned we will refund it back. If you can email us at email@example.com we can send a new call tag to return the swapped terminal.
Reviewed Oct. 18, 2017
When we first opened our accounts with Blue Dog the sales pitch was very good. We were told there would be no PCI compliance fees and no termination fees if we canceled among other things. The two items I mentioned were bald face lies! Between the salesperson and the customer service rep they said there was a "misunderstanding" with the PCI compliance fees. When we tried to contact them regarding the closing fees our emails were simply not answered. DO NOT TRUST OR USE THIS COMPANY UNDER ANY CIRCUMSTANCES. YOU WILL REGRET IT!!!
Bob, I sincerely apologize if you were told something contrary to what happened. Please email us at firstname.lastname@example.org and we can find a resolution to your outstanding issue.
Reviewed Sept. 14, 2017
After promising that their system would work as easily as Square, the rep had to come out several times to set up. Finally set me up with a system that had to be recharged every night.. Ridiculous. I called to cancel and 3 months later they are still charging me for a system that I have never been able to use. ZERO customer service. If you are a small business stay away from this company. They are a total rip off.
We pride ourselves on top notch customer service and it appears you didn't receive that experience with us. If there is an opportunity to make this right we will. There wasn't a contact email in your review, so please email us at email@example.com and we'll immediately help resolve any outstanding issues.
Reviewed June 28, 2017
Stay away from this business for your credit card processing. Stay very far away. I received a wireless credit card terminal that was useless to me. It would not work in my place of business and the support team could only tell me to try another location. When I took it on the road to trade shows it would not work there either. When I requested another terminal they sent a new terminal that did the exact same thing. We were working on a different Processing Unit but that entailed much more money per month in fees. I finally requested that my service be cancelled and returned the equipment over 6 weeks ago. I have heard nothing back from them about refunding the price of the equipment. All in all business dealings with Blue Dog Business Services has been an extremely unsatisfying experience.
I am sorry that you had a bad experience with our equipment. Please contact as at firstname.lastname@example.org and we'll be happy to find a resolution.
Reviewed June 2, 2017
I just want to say that Molly has taken exceptional care of our accounts. She responds quickly to emails and takes action even if she is not in the office. Josh was just as quick to respond to a question that could have been a big mess, but he didn't waste any time and called me immediately. They are both fabulous at taking care of their clients!
Reviewed May 9, 2017
Blue Dog Business Services has been my merchant account processor for the past 3 years. During this time I have had great customer service and speedy processing times. Deposits were in my account within 24 hours and always accurate. I highly recommend Blue Dog for any small business looking for quality merchant services.
Thank you Daniel for your feedback. Glad that things are working out well for you. We look forward to servicing your account for many more years.
Reviewed April 29, 2017
Blue Dog contacted me and because they're cheaper than other merchant service providers, I went with them. I sent in an application and after about five days, they got back with me. I purchased the credit card processor and have been using it for a month and a half. Everything went fine and the customer service was good. We've been having a great experience with Blue Dog so far .
Thank you for giving us the opportunity to service your account. I'm happy to see that you are up and running, enjoying your services. If you need anything, please give us a call in the corporate office and we will be happy to help.
Reviewed April 28, 2017
Our business is moving to another bank and as part of the package they are requesting we use their merchant services. We have been very happy with our Blue Dog account and would not be moving if the bank hadn't requested we do so. Blue Dog has provided exceptional support in trying to get outside readers for our business and has gone above and beyond to accommodate our needs. Thank you for your support and understanding during our transition.
While sad to see you leave us, I'm happy that you did find your experience with us to be a good one. We are always here for you should you need us in the future.
Thank you for your feedback and all the best to you.
Reviewed April 27, 2017
We've been using Blue Dog's credit card processing service in the office for about two months now. I like them compared to the service provider we had before. Blue Dog's easier to use and understand. Also, their rep was fabulous. He was able to answer my questions when we couldn't figure something out. It was something in the other office with the cable, and he came and he fixed it. He set it up then he brought back the part that we needed. Now, we're very satisfied. It was an excellent experience overall.
Thank you for your support. We look forward to a long future of processing with you. If you need anything please don't hesitate to contact us in the corporate office.
Reviewed April 26, 2017
We compared rates with what Blue Dog offered and we made the decision to go with them and it seems to be the right choice so far. They sent us a card swiper so we can process credit cards online. I used a different provider before but I like Blue Dog better. The Blue Dog team calls and checks up on me more to see if there's anything I need. They seem interested or genuinely concerned for our business and want to make sure that we have all the support that we need. I feel they had a better, personal relationship with us, unlike with the other company wherein we signed up and never got any phone calls from them to see how we're doing.
When Blue Dog initially called me, I brushed them off and we signed up with the other company. But their rep followed up two to three times every couple of months and eventually I thought to do what they have to offer. So, he stuck with us and we got past the initial sales person and to their closer person or account manager. The application process was really simple. We sent our application and they asked where our business was and how much revenue we bring in. It took all of 20 minutes to fill out and we're good to go. Before we knew it, we had everything we needed and we're processing credit cards. Overall Blue Dog has great customer service, seems to follow up and is really good at communication. We are very happy with our experience.
Thank you for your review. We definitely try to keep up with all of our customers and while it is a task we do mean what we say when you hear "Best Friend to Your Business".
If you need anything at all please give us a call in the corporate office.
Reviewed April 25, 2017
We are extremely pleased with Blue Dog! We have had some horrible merchant services in the past that did not work well with firearms businesses. Also ones that cost an arm and leg and have to do compliance checks every quarter and would be charged a horrendous late fee if were even one day late. Blue Dog is the easiest to work with and also the cheapest we have found! I will recommend Blue Dog to every small firearms business I come across!
Thank you for the compliment, we love our firearms customers and are happy to have you apart of our Blue Dog Family. If you ever need anything, please don't hesitate to contact us in the corporate office. Best to you.
Reviewed April 25, 2017
After I talked to Blue Dog and they gave me their spiel of what they were gonna do for me, it sounded really good so I trusted them. And that was a mistake. They told me it was gonna cost me about a percent and a half per transaction, but they never told me about any extra fees from American Express and my gateway fees that I had to pay. And as I replied to all these things by email, all I got was a big run-around. Half the questions I asked, they wouldn't answer. And then I got a big bill ($495), out of my bank account, and I was totally dissatisfied so I cancelled their service. They said that they sent me a contract, but I never got it. I never signed any contract. I'm very disappointed in Blue Dog.
I'm sorry that you feel this way about your time and experience with us. I will have your account reviewed for further discuss.
Reviewed April 24, 2017
The prices seemed better with Blue Dog compared to other providers. The application process was pretty easy and the salesman did a lot of it with me. He was really nice. Blue Dog is doing my credit card processing for about a month now. They were very prompt and they were here when they said they’d be here. And it seems to be doing good so far.
Thank you for your compliment and support. It's great having you with our team. If you need anything please give us a call in the office and we will be happy to help.
Reviewed April 23, 2017
My executive director received a call from Blue Dog and he made the decision to use them for merchant banking because of their rates. Also, because they have a giveback program where they give back to our foundation. The customer service team was good but I ran into a little snag last week that we weren’t happy about. It was a matter of completing the paperwork to send to our old merchant banker, Wells Fargo Bank. I was given the wrong instructions on what to fill out as far as old and new merchant bank and so our new account was cancelled. They had to reinstate it with Ignite and that was a challenge. I sent a letter to Dominic with Blue Dog to add me to the authorized list to handle business. We’re pretty new at using Blue Dog and so far, so good.
Great having you apart of our Blue Dog Family. Our give back program is a great success and I'm happy that your company can participate in that program. I'm sure the foundation will be happy to receive a check quarterly in support of their efforts. If you need any assistance with anything please give us a call in the corporate office and we'll be happy to assist.
Reviewed April 22, 2017
We had a different merchant service provider that we were using. They were significantly cheaper on their rates but the guy from Blue Dog illustrated and guaranteed to keep the cheaper rates. If not, they will drop it to that rate. Also from the service that we were using before, we had a separate terminal for running our credit cards. So we went ahead wanting to keep that. That's not tied directly into our POS but it goes ahead and we run off with separate terminals, it's more convenient for us.
We had EMS before and we've been using Blue Dog for about a month now. As far as comparing the Blue Dog getting us setup and everything, customer service was great. I was talking to them about the ARC90 financing program that they also offer and it has been good, very informative. If the gentleman didn't have answers for what I was asking, he was able to get me in contact to someone who did.
Your story is beginning to become a common one and I am definitely happy to hear we are helping yet another company to save money. This is the perfect time to begin our referral program which can save you even more money.
Should you need anything at all, please let us know. We are hear to help.
Reviewed April 21, 2017
Blue Dog was recommended to me by a gunsmith in the industry. I asked him who he's using because I knew that PayPal was not really second amendment friendly. When I talked to Dominic, one of the salesmen from Blue Dog, he was wonderful and very thorough. We touched base in January but my website was not up yet so I told him that I don't want to be ignoring him and to call me at such a date and he diligently followed-up until I was finally ready. The application process was very easy and straightforward.
I may still accept credit cards but they will not be through my website. It will be only for large purchases when people want to buy an actual expensive firearm or my knickknacks and accessories. I will be using PayPal because it offers an automatic printout of the shipping label that automatically emails the buyer the tracking number. I can print a double label, and just slam it on the envelope. If somebody pays with the credit card, I have to process everything manually which a couple of times caused a delay in shipment or missing an order which could never happen in PayPal. If would be nice if Blue Dog has an option with authorizing via the net to take care of shipment and do shipping labels.
But I like Blue Dog because I was able to make several great sales. People are able to buy high ticket items worth $6,000 which would not be possible with PayPal. They would have to send me a money order or wire. If they were not in the position to have the money on hand, they use their credit card. After one month, it's overall positive experience and to anybody that's starting a small business that has problems accepting credit cards, Blue Dog is a good option.
These are the kind of reviews we love to see. Thank you for taking the time to make such a statement. We vow to do our end by continually providing you with excellent service.
If you need anything, please give us a call in the corporate office and we'll be happy to help.
Reviewed April 20, 2017
The fees of Merchant Services were pretty high and Blue Dog called me at the right time. They were really good about explaining what they had and their charges and it was a good bit less than what I was paying with Merchant Services. But I'm still using Merchant Services because I didn't want to cancel it until I was sure that I'm completely satisfied with Blue Dog as I've only been with them for almost a month.
Blue Dog made the application process real easy. If we have any questions or problems their customer service reps were real good about dealing with it. I've got the swiper that plugs into my cell phone and we use it for accepting cards in our retail business. I've had a hard time with getting the swiper to work good but that's not unusual. But they've been really helpful. We're happy with them so far. Our experience has been pretty good with Blue Dog and I would recommend them.
Glad to see you giving us the opportunity to service your account. I'm sure you'll find that not only will you save money, but you can also benefit from some of the additional products and services that we have to offer your business.
If you need anything or have any questions, please don't hesitate to contact us in the corporate office.
Reviewed April 17, 2017
I liked talking to the sales people of Blue Dog and their offering such a discounted rate. That was why we ultimately went with them. The application process with Blue Dog was simple. The salesperson, Jonathan, was very helpful. He and another service guy were able to assist me. They were both great and I didn't have any problems. They were patient, asked questions, and tried to look stuff up.
We got two services from Blue Dog, and we've been using these services for about a month. We have the first pay. We have the internet, too, but we're probably not going to need that. When I signed up for both services, I thought their internet service was going to do something different than what it actually does. I thought it was going to be like a software program that would help me run the first pay, but it doesn't do that.
I've had some very bad experiences with some other merchant service providers in the past, and compared to that Blue Dog was awesome. We appreciate the customer service that Blue Dog provides, as well as that of the company that we had prior to them. I haven't had a bad experience with Blue Dog yet. Overall, they were amazingly helpful and had great prices.
Happy to see that your saving money and enjoying our services. We are definitely happy to have you apart of our Blue Dog Family. If you need anything please don't hesitate to contact us in the corporate office.
Susan updated their star rating from a 5 stars to a 1 stars after speaking with the company outside of the ConsumerAffairs platform.
I have sent multiple emails and left voicemails with Jonathan with no response. I cannot get the second account closed. There are constantly new charges being charged, even after being assured the second account was closed and the fees already charged refunded. This month there was over $100 in new charges from the PCI compliance, who informed me there would be cancellation fees if we closed the account. Don't use this company!
Reviewed April 16, 2017
We have been with someone for quite a while and the rates were ridiculous. We knew we were being taken advantage of so it was time to make a change. I had a random call from a gentleman named Mike. I was getting ready to sign with another company but I decided to give it another opportunity to take a look at another avenue. So, he turned me over to talk to Blue Dog and we signed up with them. We're still new to it so we have only done a few transactions but so far so good. We have the two services, we can key in with the computer or over the little swipe thing, the credit card processor.
Welcome to the Blue Dog Family, I'm sure over the next few months you would see that you made the right choice, not to mention we will be there for your every step of the way. Should you need any assistance, please let your representative know and or feel free to call our corporate office. Welcome and thank you for your comment.
Reviewed April 14, 2017
Our company partnered up with someone and we were looking to do new credit cards. We researched, found Blue Dog, and have been using them for five weeks now. We have a machine and we run all of our credit cards through it. One of the ladies in our accounting office who did the application process said everything arrived in with an easy setup. When I had some questions on setup and also running some things through, the people on the other end of the phone were very helpful, quick, had easy on and off answers, and didn't have to take a lot of time to figure it out. I've worked in retail many years, and have used a lot of different credit cards which I've had trouble in the past with, in terms of getting answers from other people, as well as confusion, and how the machine works, among other things. On the other hand, Blue Dog has been very simple. It was a very streamlined and convenient experience.
We are excited that you have partnered with us as we strive to continue to give you great service. If you need anything please give us a call in the corporate office and we will be happy to help.
Reviewed April 13, 2017
Very quick and professional and very good also when I finish this - I will get $50 gift card. Also I will send all my business partners to move all credit card processing to Blue Dog. I also will ask my international partners to move all businesses to use Blue Dog.
Hi, Alex! Thanks for the great feedback. We always love referrals. Keep in touch and let us know if you need anything at all.
Reviewed April 13, 2017
I went with Blue Dog because of their pricing. I got their credit card and merchant services and the company is better than the one I had before because of the overall customer service. The application process is simple and easy. Everything was done electronically. Their staff members were courteous, too. It was a fast experience.
Welcome to the Blue Dog family and thank you for your comment. I am happy to hear that it was such an easy set up process for you. Should you need anything from at all, please don't hesitate to contact your representative or the corporate office.
Again, welcome to the family.
Blue Dog Business Services Company Information
- Company Name:
- Company Type:
- Year Founded:
- 1701 Highway A1A, Ste. 220
- Vero Beach
- Postal Code:
- United States
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