Blue Dog Business Services

The last year has been and ABSOLUTE NIGHTMARE dealing with Bluedog as my website's credit card processor. The representative who setup my account was incredibly vague about everything, failed to communicate crucial account information, did not setup an account to view transaction statements, and became impossible to get ahold of after setting up the account. The only reason I even found out about the statement viewing website was from a customer service representative during one of my many phone calls asking for assistance.

Dealing with Blue Dog has been a NIGHTMARE!!! DO NOT use their services! I have been in business for 7 years and this is by far the most frustrating experience I've ever had! They promised a lot and delivered nothing but have not stopped stealing money from me since! They could NOT do what their Sales Rep "promised' to do in order to get me to sign up. The Sales Rep promised to save me money and it that it wouldn't require any IT work on my end. "10 minutes of my time and start saving" I believe is the quote. DON'T fall for it!!! They were not able to set up processing even after a lot of frustration and hard work on my end including paying someone to do the "IT work" which I was told by Bluedog I would not be required to do! I even spoke with an upper level Manager who said they would be happy to waive any fees associated with this debacle and I thought we were done and I asked that my Account be closed.

The absolute worst company to work with ever. Look at all the one star reviews below mine. I own three different businesses. All three have different card processors. These guys have no clue what customer service is. I was told it would take 7 days to get my fees refunded for a charge they refused to let go through even though they talked to my client on the phone. We are now at over 3 weeks (I have emails to prove it). Every time I call to check on it, same answer. It is still processing.... Such a joke. Several emails to Melissa, unanswered. One of my other processors refunded fees without me even asking within 24 hrs.

While they have been a good processor when dealing with sales and getting help with POS systems the first line of people I dealt with were a total fail. No stars quality, rude and had a matter of fact attitude. I would keep calling to get an answer they said they would give me and would get nothing. I asked for the Manager and he was a Jack a, they finally got me to my original sales guy and he helped me as I expected. I bought the system but after that, it has been quiet, where is it? I finally got an email saying it will be there no later than the 9th. Today On 10th I get an email saying, "Your package has been scheduled to ship today, it is expected to be delivered on the 13th." Not good as we are doing inventory this weekend and now it will not be going on the new system but I have the people here to do it now. So we now do it on an old system but it will not convert to the new. 2x the labor. I based my schedule and others on the information given a week ago.

They started off by committing coercion by insisting that I deliver my product to the customer first before they would release the funds to me! Can you imagine ordering something online and paying for it after you receive it? They made me wait months to get paid because they thought that is the way I should run my business. They left such a bad taste in my mouth that I decided to stop taking credit cards online. Then they stole $495 from me for early termination fee!!! Stay very far away from this thieving company.

Their service is excellent. HOWEVER, I was paying over $80.00 a month for all the years I was with them just for the privilege of doing business with them. PLUS the additional % fee for each transaction. Then the WORST! When I canceled their services they charged me a #495.00 Termination fee. Better check the fine print. I canceled in September and YES, It's October and guess what? Yes, another $66.95 charge??? For What! NO SERVICES WERE PROVIDED! I'M now using Intuit, QuickBooks Online. I am only charged a % fee for each transaction, NO MONTHLY FEE WHATSOEVER! I have been throwing away almost $1,000.00 a year for several years to these guys! WOW! Was I stupid or what?

Blue Dog seemed like a good company to do business with. I signed up to use them as an online payment processor. Soon I discovered additional fees in excess of $45 I was being charged by "First View" (i.e., Blue Dog). The charges showed up in my account as Gateway Payment Services. It took some work to figure out what was going on. The initial fees that I agreed to were only for the Authorize.net account they signed me up for. These new First View fees were from Blue Dog and I never agreed to these fees. They are very sneaky about the way they do business. I decided to close my account and request a refund. They then told me I would be charged a $495 early cancellation fee! After much discussion, they waived the ridiculous fee and refunded my charges.

We started working with Blue Dog when we opened our small business 4 years ago. Credit cards were processed appropriately and their bills were deducted from our checking account like clockwork. (I would give them 3 stars for this service.) This year we found a different merchant services provider who 1) does great education about fees. 2) Sends a monthly paper summary with all fees explicitly detailed. 3) Has easy to contact phone support. 4) Saves us about $600 dollars on fees per year on top of the superior service. So we canceled Blue Dog (we thought--but they have auto-renew contracts). I learned today if we break the contract we get hit with a $495 early cancellation fee now or if we wait 'til our auto-renewal date we will pay $467 dollars in our monthly "service" fees (they are doing nothing for us now, just taking our money). All this fine print is frustrating for a small business owner.

The cash discount program from Blue Dog helps small business like mine, Barbershop Salon cut my fees to virtually nothing. Instead of going cash-only this alternative saves my clients time and fees from going to an ATM machine and is a win-win for both me and my clients.

When I first started with Blue Dog everything was wonderful. The got my account setup explained everything and I was off to the races. 1 year goes by. My business is small and sometimes it's feast or famine, well specifically in Dec 2018 I was waiting on a payment from the Gov for a contract I was awarded by them. Well as you know Dec 2018 the Gov shut down. I waited 5 weeks for this payment. Finally, the individual in charge of paying me called and said, "Alright your payment has been released. Process my credit card." So, what did I do? I keyed in the charge hit process and everything was good. Until! The next day I received a phone call from them saying that they were reversing my payment since it was not firearm related. Of course, to my surprise! My business is very broad in all the products I sell and produce in my shop.