Consumer Reviews and Complaints
After promising that their system would work as easily as Square, the rep had to come out several times to set up. Finally set me up with a system that had to be recharged every night.. Ridiculous. I called to cancel and 3 months later they are still charging me for a system that I have never been able to use. ZERO customer service. If you are a small business stay away from this company. They are a total rip off.
Stay away from this business for your credit card processing. Stay very far away. I received a wireless credit card terminal that was useless to me. It would not work in my place of business and the support team could only tell me to try another location. When I took it on the road to trade shows it would not work there either. When I requested another terminal they sent a new terminal that did the exact same thing. We were working on a different Processing Unit but that entailed much more money per month in fees. I finally requested that my service be cancelled and returned the equipment over 6 weeks ago. I have heard nothing back from them about refunding the price of the equipment. All in all business dealings with Blue Dog Business Services has been an extremely unsatisfying experience.
I just want to say that Molly has taken exceptional care of our accounts. She responds quickly to emails and takes action even if she is not in the office. Josh was just as quick to respond to a question that could have been a big mess, but he didn't waste any time and called me immediately. They are both fabulous at taking care of their clients!
Blue Dog Business Services has been my merchant account processor for the past 3 years. During this time I have had great customer service and speedy processing times. Deposits were in my account within 24 hours and always accurate. I highly recommend Blue Dog for any small business looking for quality merchant services.
Blue Dog contacted me and because they're cheaper than other merchant service providers, I went with them. I sent in an application and after about five days, they got back with me. I purchased the credit card processor and have been using it for a month and a half. Everything went fine and the customer service was good. We've been having a great experience with Blue Dog so far .
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Our business is moving to another bank and as part of the package they are requesting we use their merchant services. We have been very happy with our Blue Dog account and would not be moving if the bank hadn't requested we do so. Blue Dog has provided exceptional support in trying to get outside readers for our business and has gone above and beyond to accommodate our needs. Thank you for your support and understanding during our transition.
We've been using Blue Dog's credit card processing service in the office for about two months now. I like them compared to the service provider we had before. Blue Dog's easier to use and understand. Also, their rep was fabulous. He was able to answer my questions when we couldn't figure something out. It was something in the other office with the cable, and he came and he fixed it. He set it up then he brought back the part that we needed. Now, we're very satisfied. It was an excellent experience overall.
We compared rates with what Blue Dog offered and we made the decision to go with them and it seems to be the right choice so far. They sent us a card swiper so we can process credit cards online. I used a different provider before but I like Blue Dog better. The Blue Dog team calls and checks up on me more to see if there's anything I need. They seem interested or genuinely concerned for our business and want to make sure that we have all the support that we need. I feel they had a better, personal relationship with us, unlike with the other company wherein we signed up and never got any phone calls from them to see how we're doing.
When Blue Dog initially called me, I brushed them off and we signed up with the other company. But their rep followed up two to three times every couple of months and eventually I thought to do what they have to offer. So, he stuck with us and we got past the initial sales person and to their closer person or account manager. The application process was really simple. We sent our application and they asked where our business was and how much revenue we bring in. It took all of 20 minutes to fill out and we're good to go. Before we knew it, we had everything we needed and we're processing credit cards. Overall Blue Dog has great customer service, seems to follow up and is really good at communication. We are very happy with our experience.
We are extremely pleased with Blue Dog! We have had some horrible merchant services in the past that did not work well with firearms businesses. Also ones that cost an arm and leg and have to do compliance checks every quarter and would be charged a horrendous late fee if were even one day late. Blue Dog is the easiest to work with and also the cheapest we have found! I will recommend Blue Dog to every small firearms business I come across!
After I talked to Blue Dog and they gave me their spiel of what they were gonna do for me, it sounded really good so I trusted them. And that was a mistake. They told me it was gonna cost me about a percent and a half per transaction, but they never told me about any extra fees from American Express and my gateway fees that I had to pay. And as I replied to all these things by email, all I got was a big run-around. Half the questions I asked, they wouldn't answer. And then I got a big bill ($495), out of my bank account, and I was totally dissatisfied so I cancelled their service. They said that they sent me a contract, but I never got it. I never signed any contract. I'm very disappointed in Blue Dog.
The prices seemed better with Blue Dog compared to other providers. The application process was pretty easy and the salesman did a lot of it with me. He was really nice. Blue Dog is doing my credit card processing for about a month now. They were very prompt and they were here when they said they’d be here. And it seems to be doing good so far.
My executive director received a call from Blue Dog and he made the decision to use them for merchant banking because of their rates. Also, because they have a giveback program where they give back to our foundation. The customer service team was good but I ran into a little snag last week that we weren’t happy about. It was a matter of completing the paperwork to send to our old merchant banker, Wells Fargo Bank. I was given the wrong instructions on what to fill out as far as old and new merchant bank and so our new account was cancelled. They had to reinstate it with Ignite and that was a challenge. I sent a letter to Dominic with Blue Dog to add me to the authorized list to handle business. We’re pretty new at using Blue Dog and so far, so good.
We had a different merchant service provider that we were using. They were significantly cheaper on their rates but the guy from Blue Dog illustrated and guaranteed to keep the cheaper rates. If not, they will drop it to that rate. Also from the service that we were using before, we had a separate terminal for running our credit cards. So we went ahead wanting to keep that. That's not tied directly into our POS but it goes ahead and we run off with separate terminals, it's more convenient for us.
We had EMS before and we've been using Blue Dog for about a month now. As far as comparing the Blue Dog getting us setup and everything, customer service was great. I was talking to them about the ARC90 financing program that they also offer and it has been good, very informative. If the gentleman didn't have answers for what I was asking, he was able to get me in contact to someone who did.
Blue Dog was recommended to me by a gunsmith in the industry. I asked him who he's using because I knew that PayPal was not really second amendment friendly. When I talked to Dominic, one of the salesmen from Blue Dog, he was wonderful and very thorough. We touched base in January but my website was not up yet so I told him that I don't want to be ignoring him and to call me at such a date and he diligently followed-up until I was finally ready. The application process was very easy and straightforward.
I may still accept credit cards but they will not be through my website. It will be only for large purchases when people want to buy an actual expensive firearm or my knickknacks and accessories. I will be using PayPal because it offers an automatic printout of the shipping label that automatically emails the buyer the tracking number. I can print a double label, and just slam it on the envelope. If somebody pays with the credit card, I have to process everything manually which a couple of times caused a delay in shipment or missing an order which could never happen in PayPal. If would be nice if Blue Dog has an option with authorizing via the net to take care of shipment and do shipping labels.
But I like Blue Dog because I was able to make several great sales. People are able to buy high ticket items worth $6,000 which would not be possible with PayPal. They would have to send me a money order or wire. If they were not in the position to have the money on hand, they use their credit card. After one month, it's overall positive experience and to anybody that's starting a small business that has problems accepting credit cards, Blue Dog is a good option.
The fees of Merchant Services were pretty high and Blue Dog called me at the right time. They were really good about explaining what they had and their charges and it was a good bit less than what I was paying with Merchant Services. But I'm still using Merchant Services because I didn't want to cancel it until I was sure that I'm completely satisfied with Blue Dog as I've only been with them for almost a month.
Blue Dog made the application process real easy. If we have any questions or problems their customer service reps were real good about dealing with it. I've got the swiper that plugs into my cell phone and we use it for accepting cards in our retail business. I've had a hard time with getting the swiper to work good but that's not unusual. But they've been really helpful. We're happy with them so far. Our experience has been pretty good with Blue Dog and I would recommend them.
I have sent multiple emails and left voicemails with Jonathan with no response. I cannot get the second account closed. There are constantly new charges being charged, even after being assured the second account was closed and the fees already charged refunded. This month there was over $100 in new charges from the PCI compliance, who informed me there would be cancellation fees if we closed the account. Don't use this company!
I liked talking to the sales people of Blue Dog and their offering such a discounted rate. That was why we ultimately went with them. The application process with Blue Dog was simple. The salesperson, Jonathan, was very helpful. He and another service guy were able to assist me. They were both great and I didn't have any problems. They were patient, asked questions, and tried to look stuff up.
We got two services from Blue Dog, and we've been using these services for about a month. We have the first pay. We have the internet, too, but we're probably not going to need that. When I signed up for both services, I thought their internet service was going to do something different than what it actually does. I thought it was going to be like a software program that would help me run the first pay, but it doesn't do that.
I've had some very bad experiences with some other merchant service providers in the past, and compared to that Blue Dog was awesome. We appreciate the customer service that Blue Dog provides, as well as that of the company that we had prior to them. I haven't had a bad experience with Blue Dog yet. Overall, they were amazingly helpful and had great prices.
We have been with someone for quite a while and the rates were ridiculous. We knew we were being taken advantage of so it was time to make a change. I had a random call from a gentleman named Mike. I was getting ready to sign with another company but I decided to give it another opportunity to take a look at another avenue. So, he turned me over to talk to Blue Dog and we signed up with them. We're still new to it so we have only done a few transactions but so far so good. We have the two services, we can key in with the computer or over the little swipe thing, the credit card processor.
Our company partnered up with someone and we were looking to do new credit cards. We researched, found Blue Dog, and have been using them for five weeks now. We have a machine and we run all of our credit cards through it. One of the ladies in our accounting office who did the application process said everything arrived in with an easy setup. When I had some questions on setup and also running some things through, the people on the other end of the phone were very helpful, quick, had easy on and off answers, and didn't have to take a lot of time to figure it out. I've worked in retail many years, and have used a lot of different credit cards which I've had trouble in the past with, in terms of getting answers from other people, as well as confusion, and how the machine works, among other things. On the other hand, Blue Dog has been very simple. It was a very streamlined and convenient experience.
Very quick and professional and very good also when I finish this - I will get $50 gift card. Also I will send all my business partners to move all credit card processing to Blue Dog. I also will ask my international partners to move all businesses to use Blue Dog.
I went with Blue Dog because of their pricing. I got their credit card and merchant services and the company is better than the one I had before because of the overall customer service. The application process is simple and easy. Everything was done electronically. Their staff members were courteous, too. It was a fast experience.
The company we were using before kept raising their fees. Then Blue Dog contacted us and they cost less. We have them for about two weeks for their merchant services. My experience was easy, smooth, and not complicated. They application process was easy and very clear as we had all of our past records. The transition between the two companies went very smoothly. I had a couple of questions along the way but they answered the questions satisfactorily. They all seemed very personable. I don't feel like I'm dealing with some large corporation. I feel dealing more one on one with a more of a local type company which I'm more comfortable with. At this point everything seems to be going very smoothly.
We have the mobile swiper and the virtual terminal from Blue Dog. I've been using these products for three months and it's been good so far. The application process went smoothly and the setup process was very easy. They called me to help and we were able to set it up. However, I started at the end of January or the beginning of February and they charged me for the whole month of January when we haven't even started using it. Also, the swipers have a one free per account and I was gonna get two for two on the different accounts originally, but the rep said that they will have a Bluetooth one soon so I told them not to do the others and that I'm gonna go with the Bluetooth when those come out instead because the swipers were $99 each for the second one. But they ended up charging me for two more and I only got one extra which I returned right away. So I'm still waiting on the credits for those two.
I've started using Blue Dog because of my online gun business. They were processing my online gun transactions because my other processor wouldn't do an online gun. So I was referred to them and I gave them a call then they reached out to me and said they'd like to earn all my business. They made me look through everything and showed me where they could save me some money. The application process was very easy. We've had them for at least a month now and everything is going wonderfully so far.
Blue Dog contacted me saying they were the best merchant processor. I went through their sign up process. When we were activating my account to work with my website they needed to activate an Authorize.net account. The woman MOLLY ** could not get it to work, she called me back many times and made me create 3 different logins for Authorize.net. It turns out she activated 3 separate Authorize.net accounts for my business and did not tell me. They were never able to get the merchant processing to work with my website. Unknown to me they activated me an Internet account and a retail account. I do not even have a retail store. While inspecting my bank records I found that I was being billed for 3 authorize.net accounts and their merchant processing service though NOTHING was ever activate.
I began emailing MOLLY ** on December 19th. She informed me I had to deal with authorize.net as those were my accounts even though she opened them. I had to fax a cancellation request to her to get the merchant processor fees to be cancelled. She never cancelled anything. I emailed a dozen times between December 19th and today April 3rd. They never cancelled anything. Last Thursday BRIAN ** called me to say everything was cancelled. I received a charge to my account today so he clearly LIED to me. In addition, BRIAN ** told me I will be responsible for a cancellation fee. He refused to tell me how much and told me he could do NOTHING about it. Remember I received no services, so they are charging me a cancellation fee for cancelling nothing. I pleaded with them to be human and realize they did nothing for me and they needed to rectify the situation or I would go through third parties to rectify it on my own.
Getting the charge to my account today shows me they have no desire to help. I called one last time this morning to try to get them to take ownership of their own mistakes. I spoke with ROSANNE ** and she said would get the operations manager and instead hung up on me. BLUE DOG HAS TERRIBLE CUSTOMER SERVICE! BLUE DOG STEALS MONEY! If you are contacted by any of these people proceed with EXTREME CAUTION!!! RON DICHTER - CEO & President
I’m a firearm manufacturer and sell guns, so there’s only a few people that will actually handle us. I was with Intuit and a few different companies before. But the problem is they merge with other companies that are anti-firearm. Next thing you know, you get a dismissal letter in the mail saying cease and desist utilizing their stuff within 15 days. We got Blue Dog for the credit card processor, and they’ve been good. They had pretty decent rates and they’re easy to work with. I got the service set up to where I run my credit cards during the day, and they batch them out at night. It’s a very simple process.
I was in between moving shops when I got the processor, and most of my people were used to paying by check or cash. So I’m just getting them back onboard with credit cards. But Blue Dog was very understanding, and they work with you within your timeframe. Their customer service was very phenomenal. If I call them, somebody answers the phone. It’s not like when I was with Intuit years ago, where I was on hold for an hour-and-a-half. And when I got someone on the phone, it’s hard for me to understand somebody who's foreign.
I was with Payment Alliance but I was looking for lower fees with someone that is also in or accepts stuff from the gun industry. Blue Dog called me and said they can beat Payment Alliance's rates. I even emailed them my statements from Payment Alliance. Jonathan, the sales person, seems like a really nice and sincere guy. But apparently, the back office and the sales team have some issues. They're selling stuff they're not supplying in the end. To me, the whole thing was not exactly a scam but borderline to that. It was not cool.
They promised me on more than one occasion and put it in writing that I would have no monthly fees other than charge fees. They also made me open up two accounts because they said I had to have one for mobile and one for online, which was not divulged up front, but with Payment Alliance, I only had to have one account. Then, they charged both accounts several days after I opened them and hit my bank account twice. I've reached out to them and the sales guy promised me they would get after it ASAP. This was a week ago and I've emailed him since but have gotten zero response. In addition to saying there were no monthly fees, they never divulged that there was an e-processing service fee of $19 a month which they dropped to $14 a month. It makes payback almost negligible for me.
They were not forthcoming at all with how things are going to work nor have they solved this issue with no monthly fees and I haven't got my money back yet. I'm very unhappy with them. They have not lived up to what they said they were going to do. The sales guy put it in writing so either he put in writing some stuff he was not allowed to do or there is a problem with their organization somewhere, somehow. So far, I wouldn't recommend Blue Dog at all. They should've told me everything upfront. They definitely got a lot to fix and I'm going to have to take the next steps with them if they don't do something about it. The whole thing was not well-handled at all. I think Payment Alliance is going to be a better bet for me and I may have to move back to them.
We’re an ammunition company and we process credit cards through QuickBooks, but our in-house credit card processing was shut off. We did a quick change over to Blue Dog and the application process was easy. When they called, I looked into their program and they looked at my bills. They also said that they could save us money. They asked me to fill out something which I did and within 24 hours, they had us up and going. They didn't have a reason not to because we’re a good, profitable, healthy company. It was a fairly smooth process overall.
We've been using Blue Dog's Credit card processing services for less than a month now since we switched over about mid-February. One of the reasons that we went with them was the QuickBooks plug-in but it isn’t working quite right yet. There have been a couple of hiccups and so far, my satisfaction for their service is 50-50. I received calls from several other providers offering a good deal but I told them I was already established with Blue Dog. They keep making comments that they were a third party processor and that there was no way they can offer cheaper rates. At this point, I'm leery and am waiting for the first monthly bill to see if the promises come through.
Blue Dog came to us at a trade show and we decided to use them because they process transactions specific to the firearms industry. We got merchant services from them and the application process was really easy. Also, their staff has been very responsive and friendly. We've been using them for the last 8 to 10 months and so far, the service has been good.
Other credit card vendors won't deal in firearms, so I went with Blue Dog for credit card processing. I've had them for a month and, so far, the service has been good. The application process was pretty easy and didn't take long. The sales reps were really responsive and my interactions have been pretty good with their customer service teams.
Our business owner decided we were switching to Blue Dog and we set it all up. A representative came here to the office and she took care of doing all the paperwork of the application part. She then hooked up with the people to do the online processing. It was wonderful with the sales rep. For two years now we've been using Blue Dog's credit card processor and we like it better than the previous provider we used. I also still call Blue Dog if I have any issues and I get an immediate return callback and an answer to my question as soon as they can. Overall, everything's fine.
Blue Dog Business Services Company Profile
- Company Name:
- Blue Dog
- Company Type:
- Year Founded:
- 1701 Highway A1A, Ste. 220
- Vero Beach
- Postal Code:
- United States