BELFORConsumerAffairs Unaccredited Brand
I am writing this review because I saw a Belfor advertisement on TV. It said, “Belfor restores more than property.” They have been impossibly slow and unskilled in restoring my property... 15 months and still not done. What they are good at restoring is the grief, financial burden, frustration and disruption of your disaster. It’s like living Groundhog Day for your disaster day after day after week after month after year. They turn your disaster into a catastrophe, a nightmare. Their ad is fake news.
Three days after a kitchen fire the bid was done. Work started the following week. It was to be completed on Friday of that week. Three weeks now and two half days of work. Promises to complete the job are a moving target and keep changing. It appears that once the bid is accepted and the work is started, the promise is over. I could have the balance of the work for much less money. Overcharge and underdeliver. A true customer service company, NOT!!!
We had all sorts of problems with Belfor San Jose. We worked with Belfor San Jose to fix some water damage at our house. It took several weeks from them to give us an estimate, and several appointments with different people (them > contractor A > contractor B, etc), going over the same over and over again. Not very efficient, despite branding them as 'experts in estimates that follow all insurance standards. Once approved, they changed the estimate twice, once they were working in our house. Both changes involved an increase of 30%+ over the original estimate. I can expect a 5%-10% error margin, but 30%?! We couldn't afford a 30% increase to we had to leave some scope out, and this clearly annoyed them. After completing the work, they never call me for the final inspection, they just sent me the invoice with several items of work that were not accurate or just wrong.
One of their representatives came to our house to discuss these issues with their invoice, and the fact that we had things that still needed work and we wanted fixed before paying them. This person got really aggressive during the meeting, raised his voice and mentioned how reducing the invoice meant impacting their profitability (again, I objected work that wasn't performed but was included in the invoice). 4 months after completing the work, I'm still trying to get them to improve their customer service game and listen to what I'm requesting. Still no luck.
We used Belfor when we had a fire in our basement caused by a default in a dehumidifier. We ended up firing them because after five weeks of work hardly anything was done that was supposed to be. The manager didn't do much, when he was at our house neighbors said he spent most of the time outside on his phone and smoking. When I started to complain about things that they did wrong and wanted it fixed I started to get attitude from them and things really started to go really bad. They also started to bring back all of our stuff before the fire site was released.
We ended up redoing a lot of what they did and some I'm going to have to wait until I have the money. I need to replace the shower they put in because it's too small, we had a 36 X 36 and they put in a smaller one. We had to take out the drywall that they put in the bathroom because it was done very badly. They had a lot of charges for stuff that was never done. It took me weeks and weeks to get everything off the bill that wasn't done, there was no way I was going to pay for stuff never done. I went through the bill over and over with them and finally got it down but still paid them more than I should have. I will never recommend them to anyone, my family and friends said they will never use them, they saw what we went through.
Belfor has an "in" with some of the large insurance companies. They will contact you during your worst time at your lowest point and promise to take care of everything. They will tell you not to worry about the bill, that the insurance will cover it. Not only did they refuse to give me an estimate when my house was flooded, they did not do most of what they promised. They then billed my insurance more than 25k for work they did not finish and a below standard job on what they did do. They convinced us they would help us. Now we can't afford to pay what the insurance did not cover and are on the verge of bankruptcy thanks to Belfor. I do hope consumers read these reviews. Unfortunately, most won't. When disasters hit -- the last thing most of us would expect -- is that those offering to help us could possibly be wolves/opportunists in sheep’s clothing.
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My dishwasher overflowed on my hardwood floors. Called USAA and they said I could hire my own contractor or use theirs. I thought it would be easier so I took theirs. First mistake, they used Belfor. Belfor is a prime contractor that gets the cheapest contractor so they can increase their margin. Well, cheaper is as cheaper does. They hired a local flooring subcontractor that subcontracted to some people that were not qualified. They sanded the floor and used a clear varnish instead of a properly tinted varnish. 2nd mistake, I never approved a clear varnish. This means that the area they sanded now didn't match the 3' x 8' wood floor around the fireplace located 10 feet away.
Additionally, the area they did sand and clear varnish they didn't remove the baseboards. Now there was a tinted ring around the baseboards. Flooring 101, if you move from a darker to lighter varnish remove, sand and varnish under the baseboards. Additionally, they had a small (dollar bill size) area they didn't varnish, an area where they left the sander on too long, a gouge in the floor, and an area where they had a puddle of varnish, and a half sanded riser. This is not incompetence anymore, it's just not caring. I could go on and on, long story short USAA and Belfor = a very disappointing experience that I will now have to deal with when I sell the house.
The worst company I ever dealt with; constant missed appointments, rude customer service, no consideration about removing the machines in a timely way. Midway through the project I went somewhere else.
My home was a disaster. I had rot under my kitchen, den and in the walls. I called another company first, but after talking to them I turned down their contract. I met Matthew ** from BELFOR and was immediately impressed. He quickly identified the problem, provided a reasonable estimate and kept me informed through a lengthy restoration. Matthew even gave me some advice on how to make my kitchen and den look much bigger and better. In the end, the process was worth the pain. I have a fabulous kitchen and a great looking den.
When my house burned down in 2012, I turned to Belfor for the construction based on their size and relationships with insurance carriers. The rebuild turned out to be a horror show. I won't place ALL the blame on Belfor, but when all was said and done I was bankrupt and tried to give the partially constructed house to the bank. That's when Belfor slapped a lien on the property, even though they would've received an additional $100K+ for the 90% inspection. Now they are taking me to court for $225K.
Did I mention I'm bankrupt? Now I have to engage a lawyer. Enough of this trauma. They made, in my opinion, several mistakes in the build - foundation footing not poured correctly (see picture), not accounting for drainage for the building, inability to have utilities turned on for literally months. My suggestion: Use ANYONE other than Belfor. My neighbor whose house was also a total loss from the fire used a local contractor and had a new home in less than a year. I have nothing but stress and heartache from the Belfor experience.
After a pipe broke in my bathroom my insurance company sent out Belfor for an estimate. I hired them to repair the damage... It has been a nightmare. I have one bathroom and it was completely gutted in Nov 2016. It had taken more than 6 mos. to have a shower, a lot of the repairs have been sloppy and had to be redone. Now my shower doesn't drain correctly, so that will have to be replaced. This has been the worst experience I have ever encountered. I would never hire this company again and I would never refer anyone to this company.
My company hung drywall and finishing for this company in December 2016. Big rush on their part. They had me scheduled to do the finishing on Christmas eve and Christmas day. Wow, really? Anyway, house was finished in early January. Looks great, homeowner is moved back in. I turned in my invoice in January and am still waiting for payment! It's May 2017. Numerous calls to the Meridian office, supposed to talk to Michelle in AP. Not one time have I been put through to her. Not one time have I been called back by either her or the receptionist who promised someone would get back to me.
This last time I called (again) I was told quote, "You just don't understand how this works, we can't just cut you a check. Everything has to go through headquarters and they take forever." Gee thanks Nicole... that's really reassuring. Meanwhile I'm out materials, payroll plus my time. This company only cuts checks once a month so since they screwed up for again they say we have to wait another 30 days - for their mistake. Anyway, I certainly will not ever take another job from them.
I had water damage around my sliding glass door due to ice damming on 1/4/17. I was told that because I was residential and there wasn't direct exposure that I was last priority. Verbatim. Wow. Took 10 weeks to start repairing, they didn't tack down my carpet after replacing only the pad, they chipped the grout in my tile when cleaning it for adhesion (and told me they didn't do it, that it was me). The grout they used was the wrong color (because apparently you can't get light/off white colors anymore??? Even though I was able to locate the exact color at Lowe's). They didn't clean the tape residue off the tile from when they sectioned off my sliding glass door.
OH, and they charged the insurance company for more work than was performed. They fixed and painted about 20 sf (generously) of my ceiling, but charged for 400+ sf of sealing and painting. They charged for 250+ sf of wall painting for two different rooms... Even though it was the paint I purchased and they only painted about 20 sf (generously) around the sliding glass door. They charged to clean 130 sf of my bathroom carpet... But clearly only cleaned the specific areas where the pad was replaced, which totaled about 12 sf.
When I asked all the questions about the charges to my insurance company, the employee said that they charge for 400+ sf of tape and plastic or the ceiling and 250+ sf for the kitchen and 250+ sf for the family room because that is how much square footage they "protect" from splatter... Even though they only covered a 64 sf area (enough to close in the sliding glass door). And that square footage is what they said they cleaned as well.... But I had to clean all the Sheetrock dust from the entire 40'x18' area after they "finished" the job myself.
After 11 weeks, when he came for me to sign the completion paperwork, he had pictures to show me that the work was done (after I told him the day before that the carpet needed tacked down and the grout didn't match). He said my carpet (which had never been walked on or exposed to daily wear) was too old to stretch and he did what he could. He wasn't interested in me doing a final walk-through at all, so I annotated it on the paperwork.
Do you want friendly employees? They are friendly!! Do you want quality work? RUN AWAY!!! The quality "seems" to be there if you don't know what you are looking at... And they have an excuse for everything that isn't done as well as it could be. And don't expect safety... They left my front door and back door unlocked for an entire day and into the evening. I noticed it when I got home at 8:30pm. And the key they left in the lockbox was on the front porch and the lockbox was wide open. This was found A WEEK AFTER THEY HAD BEEN THERE LAST. We don't go through our front door at all, we go through the garage. When I mentioned it, they said they do not replace or re-key locks, even though that is what my insurance company told me I should suggest they do.
They told me they talked to the gentlemen who was doing the work and that they can't speak for my neighborhood, but they didn't see an issue with the key being on the porch, since I have it. When I mentioned that anyone could have made a copy, they said it wasn't a safety issue. I live alone with my 12 year old son... I think it's a safety issue. I should have run at that very moment. BAD BUSINESS PRACTICES. Period.
Belfor performed a demolition after a flood that happened to our home. First they did not respect the initial schedule and appear to be very disorganized. Finally when they showed up they damaged the furniture, the kitchen counter, the appliances, the doors, and threw away items without our agreement. We did not keep them for the restoration phase. When asked to take responsibility for the damages and the missing items they just ignored us and blamed it all on the restoration company. We won't hire Belfor for another project.
I had to restore a part of home and this brand worked wonders. The customer service helped me by walking me thru everything. Couldn't of done it without them. It's easy to make a appointment because they help work around you. And with phones you know of any delay or easy if you will not be home too. The inspection process to me was quick, easy and gave relief. I was nervous but once they got there, all the nerves went away very fast. You won't be sorry you did it. I highly rate the value of this, you will for sure not regret anything. Everything is really worth the value and other places charge you more for the same thing.
The customer service was easy to deal with and was able to show up quickly. Needed flooding cleaned up quick and they showed up quick. Scheduling was quick and easy. They were able to send someone out right away when I needed them. Trips after that they showed up when they probably promised to show up. They found mold from the leaking and took care of it quickly. Left fans for several days to air out the flooded area. Was very pleased with the inspection they gave. The value of what I paid that insurance didn't cover was way above the cost. They did not try to nickel and dime me when I didn't have time to price shop.
Answered all my question in a timely manner. Showed me different prices points and took into consideration what I was going through and was sensitive to it. I didn't need to feel like I was stressed. They took care of everything and made it simple for me to understand and if I didn't they were patient with me. They stayed in their own zone and needed go into too much details that it was overwhelming. Just told me the basis and why it was important. I felt I could trust them. I didn't even feel the need to look around their patients and sensitivity was value enough to me that I didn't care what the price was but at the end of it all I found it to be very reasonable.
I found the customer service to be very knowledgeable and capable of seeing what services I needed due to the flooding. They were kind and respectful to our household and I would use them again. Scheduling was quick and easy. I called them and they were out almost immediately. I needed them as soon as possible due to the flooding and wanting it to not sit around damaging stuff any longer than necessary.
They inspected for mold and all the bad stuff which comes with flooding. They found some mold and made sure it was taken care of before anything was fixed. They also left fans to dry out the room. Insurance paid most of the cost associated due to it being from bad pipes but, the amount I had to pay was a very good price. I didn't price shop but, what they charged didn't leave me feeling ripped off like it could have.
Customer service is super, super friendly. It kind of feels like you are talking or with your friends or family. They make it their do to help in any way they can. I have a really, really busy schedule. I am the single most important person at my job, so finding time for anything is crazy but I managed to get a great time slot. The process was smooth as a baby's bottom. I love it a lot and they were very quick and fast but they made sure they got the job right. The value is sensational, like it is really the best. This is seriously one of the best companies ever and I just really love their value so much.
As a customer, the overall experience was comforting but shortly turned to stressful once the restoration began. Some workers didn't understand the challenges of myself and family being displaced by a fire. Once work begun, it was moving along at a good pace then it slowed down and started to drag out. Apparently they were doing other jobs so when it was convenient they come back and do a little more work. There wasn't a problem in inspection as this part of the experience was fine. When it was time the inspectors showed up and passed everything the first time. The trouble I had was getting the work done within a reasonable amount of time. Didn't see a value in using a restoration company other than dealing with my insurer. I could've hired a remodeling contractor and had the same or better results.
Overall my experience was rather good. I had to wait for the work to be completed and that was never satisfactorily explained to me. As in I should have been given more notice than I was kept up to date as it were. The work took longer than necessary and I wasn't give in my opinion satisfactory enough reasons why it took so long. Once the work was complete the rest fell in line pretty quickly and the work was quality. I've had no problems with it so far. While the final bill was substantial I had done my homework on the company I chose and I was more than willing to pay a bit more for quality and that is not a decision I have come to regret.
After a fire, Belfor took belongings from our house to be cleaned. Because we could not secure our garage, they took the items from the garage for storage only. They invoiced us for cleaning those items when they should not have. They also charged us for 5 months of storage but removed that amount when I complained. Refused to credit us for the amount charged for storage items. Billed for cleaning an inflated number of items.
Belfor was in charge of the renovation of my house after a fire and took me calling and complaining for several years to get some of the work that was supposed to be completed/finished. There are several things still not completed and some things broken due to poor quality of materials. I have still tried calling them to get the work completed and last time I was told that they were not going to do anything else, and if I bothered them any more they were going to come after me for the coverage that they caused.
Totally gutted my home after a kitchen fire, excuse was due to asbestos which the reports we have says is not the case. They remove walls, plumbing, electrical. Also said personal items had to be disposed off for same reason. Not bonded either even though they work in private properties.
I hired Belfor Property Restoration to clean up my basement after it flooded. The company's employees ran extension cords up from basement to my outlets in the hallway upstairs. They taped down the cords to my fairly new hardwood floors. When the company came to retrieve their equipment the tape was pulled up along with the polyurethane and stain on my fairly new floors. The employees also piled wet clothing and toys in black bags in a corner under a table where they were blocked by items that didn't need to be bagged so I could not see them. They didn't notify me and therefore by the time I got to the items behind the table the bags of toys and clothes were full of mildew & mold.
BELFOR expert review by ConsumerAffairs
Belfor has high-tech mobile-command centers with arrays of computers and dedicated satellite towers. They operate the largest fleet of restoration vehicles containing state-of-the-art recovery equipment. They handle fire, water and mold restoration services.
Extensive document recovery: Many kinds of documents - paper files, film, microfiche, parchment, video tapes, online data and even X-rays - are recoverable with their advanced technology.
OSHA-certified: They can handle large-scale hazardous-waste spills, utility failures or rail and highway disasters.
Safe storage: Their specialized teams can make sure equipment and property is safely packed, moved and stored.
Four-hour response: In the majority of cases, they can have an emergency response team on-site within four hours.
Crime-scene procedures: Under direction of arson investigators, these experts are trained in the right way to secure evidence of arson and identify debris manipulation.
Semiconductor decontamination: Semiconductors are among the most delicate and highly controlled technologies on Earth. This company has the clean rooms and facilities necessary to decontaminate them.
Best for: Belfor is for large-scale operations that need the most advanced technology, like businesses and government and non-profits.
BELFOR Company Information
- Company Name:
- Year Founded:
- 185 Oakland Avenue, Suite 150
- Postal Code:
- United States
- (800) 856-3333