Appointment Scheduling Software

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A lot of people would rather make an appointment online than call your business on the phone. Online appointment scheduling software lets your clients book an appointment on your website or your social media pages. With this business tool, you’ll be able to attract customers who’d rather not make a phone call.

All service-based businesses that require appointments can benefit from online appointment software, and there are options to fit any budget.

Top 10 Best Rated Appointment Scheduling Software

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Booker provides SaaS tools for advertising, booking and appointment tracking and processing payments. Its tools are available for desktop and mobile. Plans start at $85 per month with unlimited users.

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Acuity makes appointment scheduling software for individuals and small businesses. It integrates with payment processing tools. Paid individual plans start at $10 per month and larger plans are available for bigger businesses.

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MINDBODY offers SaaS tools for booking appointments, managing client records and accepting payments. The company caters to small-, medium-, and enterprise-sized businesses in the beauty and wellness industries.

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The Timely platform is a SaaS tool for small-, medium-, and enterprise-sized businesses. It lets clients schedule their own appointments online and helps businesses keep records, process payments and more.

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Visibook is designed for small- and medium-sized businesses. It allows clients to schedule their own appointments and integrates with WePay for credit card processing. A free plan is available. Paid plans start at $4.99 a month.

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Bookafy is designed for solo workers and small businesses. It makes it possible for clients to book an appointment online through a calendar or on a custom website. Business plans start at $10 a month; solo plans are $19 a month.

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TimeTap has appointment scheduling tools for solo workers and all sizes of businesses. They integrate with calendars and payment processors to simplify your work. It offers a free basic plan. Paid plans start at $19.95 a month.

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10to8 helps your clients schedule appointments online. Features include emailing intake forms in advance, storing client information and more. There is a free plan, and pricing for plans with more features starts at $25 a month.

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BookedIN allows businesses to create an online booking page so clients can schedule appointments themselves. Prices start at $24 per month if you pay annually. All plans have unlimited appointments.

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Appointy has plans for all sizes of businesses. Its online scheduler lets customer book appointments online, and paid plans include a wide variety of features. It has a limited free plan; paid plans start at $19.99 a month.

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Profile picture of Jami Barnett, Ph.D.
Jami Barnett, Ph.D.

ConsumerAffairs Research Team

Jami Barnett, Ph.D., is an experienced researcher, and she believes consumers have a right to clear and honest information about products. In her role at ConsumerAffairs, she thoroughly researches products and companies by interviewing experts, reviewing research studies, reading governmental regulations and investigating customer service responses. Her work gives consumers the information they need to make smart purchasing decisions.

Common questions about appointment scheduling software

How will appointment scheduling software help my business?

Eighty percent of consumers will choose one healthcare provider over another simply because they can schedule an appointment online, research from Healthgrades shows. If 80 percent of people will choose their doctor based on whether they can schedule online, you know the number is comparable or higher for other service providers.

  • After-hours scheduling: A lot of people call to schedule appointments when they get off work, and if your business is only open during regular business hours, you’ll miss their calls and might lose out on their business. Use online appointment software to ensure your current and potential customers can make an appointment when it’s convenient for them.
  • Appealing to more customers: Some people don’t like to talk on the phone or may have disabilities that make it difficult to call to schedule an appointment. They may select your business instead of another one if they can book online.
  • Saving time: You can save a lot of time by using online scheduling software. You’ll spend less time setting up appointments on the phone and sending out reminder emails and texts.

Does it remind clients about upcoming appointments?

Using online scheduling software is one way to reduce the number of no-shows at your business by reminding clients about upcoming appointments. Most appointment scheduling software automatically sends reminders via email or SMS text message through the software’s mobile scheduling app. Some companies have extra features and reminder options.

  • Customizable: Some companies allow you to customize the messages your clients receive. This feature is handy if you need to remind clients to arrive early, bring certain documents, wear appropriate clothes for your class or anything else.
  • Confirmations: Some scheduling tools send confirmation messages. These messages ask clients to respond saying whether they still plan on coming to their appointment.
  • Timing: Look for a program that lets you schedule regular automatic reminders.
  • Additional fees: A few companies charge an additional fee to send text messages. If you know you want your clients to get a notification via text, make sure to ask whether messaging rates are included in the price of the plan.

Does it have a mobile scheduling app?

About half of all internet browsing happens on mobile devices, so make sure your clients can book an appointment online from their phones and tablets.

  • Apps: Some companies have mobile appointment booking apps. Your clients can download the app for free and then book using the app. Make sure the app is available for both Android and iPhone.
  • Web-based: Any web page associated with your business that your clients visit should be mobile-friendly, meaning it should look good on a smartphone. If clients can book an appointment directly on your site, make sure the software is designed with mobile in mind. If they’ll be redirected to a separate page provided by the booking software company, ask whether that page is mobile-friendly before you sign up for their service.

Can I upload intake forms?

If you need to collect any information before a client’s first appointment, look for an appointment scheduling software that helps you collect that info in advance.

  • During booking: Some online schedulers force new clients to fill out an additional form before they can finalize their appointment. This might make the appointment process less streamlined.
  • Via email: You can often have the software send an email with attached intake forms to new clients when they book their appointments. They’ll need to email these forms back to you or bring printed copies with them when they arrive.
  • On website: Software tools can sometimes send an email to new clients with a link to forms posted on your website. Depending on your website design, you could make it possible for new clients to submit these forms directly from your website.
  • Customized reminders: If the online scheduling company you’re considering doesn’t specify whether they have a process for intake forms, you may still be able to collect them if it allows you to send customized email reminders. You can include a link to the forms in the reminder message clients receive. All clients will receive the reminder, so you’ll have to specify only new clients need to follow the link and complete the forms.

Does appointment scheduling software process payments?

Dealing with several different software programs can be overwhelming and annoying. Combining multiple tools into one simplifies your work. Some online appointment scheduling programs do payment processing too. If you choose an online scheduler with payment processing services, your clients will book appointments and pay for them in one place.

  • Third-party payment processing: Some companies don’t actually process payments but partner with another company to offer the service. You’ll have one account for both appointment scheduling and payment processing. There is usually an additional fee for credit card processing.
  • Linked accounts: Some software products integrate with another company that processes payments. You’ll need an account with the payment processor, and you’ll need to use their software separately. Your clients will still get the benefit of a streamlined booking and payment process. You’ll pay for credit card processing separately.
  • Included: A few companies do both online scheduling and payment processing. You’ll only have one account, and you’ll pay for all the services at once.

Should I consider any other features?

As you look at different online schedulers, you’ll see they can be pretty feature-heavy. Think about what tools you need and how they’ll help your business. Don’t pay for a feature just because it sounds cool. Only consider paying for features that could truly benefit your business.

  • Waitlist: If you frequently have to turn clients away because you’re all booked up, look for a tool with an automated waitlist. If someone cancels an appointment, the next person on the list will automatically be added. This prevents you from losing revenue when someone cancels after you’ve turned another client away.
  • Appointment approval: If you like to have a little more control over your calendar, make sure the tool requires you to approve an appointment before it’s confirmed. The time slot will be reserved for the client, but they won’t get a confirmation email until you approve it.
  • Staff management: If you supervise other employees, look for a tool that allows you to manage your staff’s schedules. You can add appointments to their calendars or create full schedules using the software.
  • Client records: If you need to keep notes about clients and records of their appointments, choose an online appointment scheduling software with client management tools. These features can ensure your clients receive personalized attention.

Types of online appointment scheduling software

Free

There are some free online scheduling tools. These are best for solo workers or very small businesses because they usually limit the number of bookable staff or the total number of appointments.

Paid

Most online scheduling software programs charge a monthly fee. The fee is based on the number of users, the number of appointments and included features. Paid plans can cost as little as $5 per month.

Online appointment scheduling software users

Any service-based business

Many companies that make online appointment schedulers mention specific industries they serve. For instance, nearly every company featured on this guide says they’re great for salons and spas. If you don’t see your industry mentioned, don’t assume an online schedule isn’t right for your business. If you offer a service to customers and need them to make appointments, an online booking program is an ideal tool to help you grow your business.

Small businesses

If you own a small business, an online scheduling tool for clients can help you expand your business, track existing customers and save time. Clients will be able to book an appointment any time of the day or night, even if you don’t have the staff to answer the phone 24/7.

Solo workers

Entrepreneurs who are just starting out often work alone. If you’re a new entrepreneur or solo worker, use online booking software to get more clients and save time. You won’t have to worry about missing out on business because you don’t immediately answer a call or email requesting an appointment.

Mobile businesses and businesses with field services

Some online scheduling tools can help you if you do your work at your client’s home or place of business. These programs usually require the client to enter the address where the service will be performed when they book an appointment. This feature prevents you from needing to track down their address later.

Enterprises

Large businesses can make it easy for clients to book appointments online without having to navigate a complicated call-routing system or deal with an annoying automated operator. Many online scheduling platforms also allow you to record customer information and track purchases. This feature makes it easy to ensure a customer feels valued as your business expands because it helps ensure they receive personalized service.

Appointment scheduling software company reviews

Booker

Booker offers several software-as-a-service (SaaS) tools, including programs for marketing your services, booking appointments and processing payments. The company also has a mobile booking app, so your clients can book their appointments on the go. Booker has been in business since 2010. Packages start at $85 per month.

  • Booking options: Clients will be able to book appointments on your website or through Facebook. You can even have open appointments advertised on Booker’s partner websites to help expand your business.
  • Mobile app: For an additional $30 a month, you can access the Booker Custom App. Your clients will be able to see available appointments and book using any Android, Apple or Amazon mobile device.
  • Integration: Booker integrates with your website so the design of the booking page matches your website’s style.
  • Gift certificates: Booker helps you to create and sell gift certificates on your website and Facebook page. The software tracks the balance on gift certificates so you don’t have to keep additional records.
  • Point-of-sale tools: Booker helps you when customers are ready to checkout. It has credit card processing tools and can also connect to a third-party processor. It also lets you track customers’ purchases so you can offer them the most relevant services.
  • Best for: small businesses, especially salons and spas.

Acuity

Acuity was founded in 2006 and has since served more than 50,000 businesses. The company focuses on appointment scheduling software that integrates with other tools, like payment processors and calendars. It offers a very basic free version for individuals, with more advanced plans starting at $10.

  • Personalization: You can change almost everything about the Acuity tool’s appearance, including its colors and displayed text. You can also add your logo, and the scheduling feature integrates with your website, so clients don’t have to visit a different site to make an appointment.
  • Intake forms: As soon as new clients schedule an appointment, Acuity can email them your intake forms. You’ll be able to keep all their important information in one place and have it available before their first appointment.
  • Payment processing: Acuity integrates with Authorize.net, Braintree, Stripe and Square to process payments. Clients can save their credit card info so they can easily pay later or set up recurring payments. It also integrates with QuickBooks and Freshbooks to make accounting and bookkeeping easier.
  • Appointment reminders: Clients can get text or email reminders through Acuity. With this feature, you’re less likely to have no-show appointments.
  • Syncing: Acuity syncs with Exchange, Google Calendar, iCal, Office 365 and Outlook, so you’ll be able to keep track of all your appointments regardless of which other software or calendar you use.
  • Best for: solo workers and small businesses.

MINDBODY

MINDBODY is a software-as-a-serve (SaaS) platform that helps spas, salons, fitness studios and other businesses in the health and beauty industry with online booking and schedule management. There are four standard plans, which range in price for $75 to $290 per month.

  • App: MINDBODY has a free app for your clients. Using the online booking app, clients can sign up for a class or appointment and view their payment history. The Ultimate package allows you to customize the app so its design matches your website.
  • Waitlists: MINDBODY let you set the maximum number of spots for a class and automatically creates a waitlist once the class is full. If someone cancels their reservation, the program instantly adds someone from the waitlist to fill your class space and increase profits.
  • Automated emails: The Accelerate and Ultimate plans allow you to automate emails to clients who haven’t used your services in a set amount of time. You can track which customers come back after seeing these emails so you’ll know whether your campaigns are successful.
  • Reminders: All packages include the option to send your customers text and email reminders about upcoming appointments or classes. This feature helps reduce the number of people who don’t show up.
  • Payment tools: You can sign up for credit card processing with MINDBODY to streamline the number of services your business subscribes to. All plans also allow your clients to create and track gift cards and buy services or classes online.
  • Best for: spas, gyms and fitness studios of all sizes.

Timely

Timely was created in 2012 by the founders of BookIt, a travel booking site. Its software-as-a-service (SaaS) platform includes an online scheduler, point-of-sale tools, client records and more. It’s designed for small businesses and was created with health clinics, spas, salons and personal trainers in mind. Timely’s plans start at $15 per month for each staff member on the schedule.

  • Book Now button: Timely lets you add a Book Now button to your website, emails and your social media pages. You decide whether appointments are automatically added to the schedule or if they have to be approved first.
  • Online payment: With Timely, you can choose to have customers pay when they book an appointment. It integrates with Authorize.NET, DPS Payment Express, eWay, PayPal, Pin Payments and Stripe.
  • Customizable: You can customize your Timely booking page so it matches your website. Choose colors and write or edit all the text so your brand voice is consistent from your website to your online booking page.
  • Mobile businesses: If you do all your work at your client’s location, Timely has features just for you. When you set your location to mobile, the software will require clients to provide an address when they book.
  • Customer records: Timely lets you keep track of all the appointments and sales related to each client. You can also record notes about them in the platform. These features help you give clients more customized offers and treat every customer like a VIP.
  • Best for: all sizes of businesses in the health, fitness, beauty and wellness industries.

Visibook

Visibook is an online platform that lets your clients book appointments online or via their mobile app. It has three available plans. If you book fewer than 50 appointments a month, you can use the free plan and access all the features of paid plans, which start at $4.99 per month.

  • Scheduling: Clients visit your unique Visibook webpage to view your calendar and book an appointment. The Visibook website includes simple instructions for adding a button to your website that directs clients to your calendar.
  • Google Calendar: Visibook syncs with Google Calendar so you can easily keep track of your personal schedule, your work schedule and all appointments.
  • Reminders: Visibook sends reminders automatically. Messages are sent to clients via text message, email and through the Visibook app 24 hours before their scheduled appointment.
  • Free plan: Visibook has a free plan that includes all the features of the paid plans. The free plan gives you access to all the features, but it limits you to 50 appointments each month. Visibook is a great option if you’re looking for free scheduling software for small businesses.
  • WePay: Visibook works with WePay for credit card processing. You’ll need a separate WePay account, but the programs integrate well to make things similar for your customers.
  • Best for: solo workers and small- and medium-sized businesses.

Bookafy

Bookafy is an online platform for that lets business owners create and manage their staffs’ schedule and lets clients book appointments online. It integrates with a variety of other tools and gives customers a free website. Individual plans start at $19 per month and business plans start at $10 per month for each user.

  • Free website: All accounts come with a domain name and free website. You can have only your calendar display on the site, or you can expand it with other information too so you don’t have to create another web page.
  • Customized reminders: You can customize the text in reminder messages. This feature gives you the chance to remind people of their appointment time and any important details, like documents to bring or proper attire.
  • Iframe: You can get an Iframe code to cut and paste into your site so your clients can make an appointment without leaving your site. This is a useful feature if you use HTML coding on your website.
  • Integration: Bookafy integrates with Authorize.net, Constant Contact, Facebook, Google Calendar, GoToMeeting, MailChimp, Outlook, SquareSpace, WebEx, Wix, WordPress and more.
  • Review request: After an appointment, Bookafy can automatically send your customers a request to review the service they received.
  • Best for: solo workers and small businesses.

TimeTap

TimeTap offers a software-as-a-service (SaaS) platform to help businesses schedule appointments with clients. Clients can book their own appointments online, and the program can send out a variety of reminders. TimeTap offers a basic free plan; plans with more features start at $19.95 per month.

  • Syncing: TimeTap automatically syncs with calendars from Office 365, Exchange, Outlook, iCloud and Google. It does two-way syncing: events added to your personal calendar will block off available appointments, and scheduled appointments will show up on your personal calendar.
  • Reminders: You can use TimeTap to send text message and email notifications to remind customers to book or confirm appointments. You can customize the text of these messages so they match the tone of your website.
  • Payment processing: TimeTap integrates with Authorize.Net, Cayan, PayPal, Stripe and Square so you can process payments. You can set the system up so that clients pay when they book to discourage no-shows and simplify the appointment process once clients arrive.
  • Free plan: If you’re a solo worker, you can sign up for TimeTap’s free appointment scheduling plan. It does not come with any extra features, but it allows for an unlimited number of appointments with an unlimited number of clients.
  • Discounts: TimeTap offers discounts to nonprofit organizations. Contact the company for pricing details.
  • Best for: solo workers, small- and medium-sized businesses and enterprises.

10to8

10to8 lets you give clients the ability to schedule appointments online. It has plans for businesses of all sizes. If you have a least six staff members, you can schedule a free demo by contacting the company. 10to8 offers a free plan, but plans with all their features start at $25 per month.

  • Reminders: 10to8 automatically sends out email and text message reminders so clients don’t forget their appointments. Automatic reminders can save you time and decrease the number of missed appointments.
  • Facebook: With 10to8 you can allow clients to make an appointment directly from your Facebook page. This option is especially useful if you don’t have a full website and rely on Facebook to advertise your business.
  • Mobile business features: 10to8 has features specifically designed for mobile businesses. It requests the address when a client books an appointment, and it gives you a map to help you get from one appointment to the next quickly.
  • Training: The Enterprise plan, designed for businesses with at least 25 bookable staff members, includes five hours of training for you and your employees for free.
  • Client record: 10to8 has modules devoted to record keeping so you can store notes about your customers in the same place you keep their appointment information.
  • Best for: small-, medium- and enterprise-sized businesses and mobile businesses.

BookedIN

BookedIN is a Canadian company that focuses on online appointment scheduling software. It helps solo workers and small businesses manage schedules and allows clients to schedule their own appointments. Plans start at $24 per month if you pay annually.

  • Booking options: Your clients will be able to book on your Facebook page, Instagram profile or website. You’ll also have a direct link to your booking calendar to share via email and on other social media sites.
  • Booking page: You can customize your booking page by adding your logo or changing the colors. These options help your booking page match your website.
  • Reminders: BookedIN can send text message and email reminders to clients and staff members. Messages to clients help prevent no-shows. You can customize the text of email reminders so the email tone matches the tone of your website.
  • Payment: BookedIN allows you to set up payment processing through PayPal. To decrease no-shows, you have the option of requiring full or partial payment at the time of booking.
  • Calendar syncing: BookedIN will sync with Google, Office365, Outlook, iCloud and Microsoft Exchange. It has two-way syncing so appointments show up on your personal calendar, and appointment times are marked as unavailable when you add things to your calendar.
  • Best for: solo workers and small businesses.

Appointy

Appointy is an online platform for scheduling appointments. The tool includes marketing features and is highly customizable. Appointy has a free plan if you’re a solo worker. It has one free plan and three paid plans with more features: Pro Plan, Business Plan and Enterprise Plan. These plans start at $19.99 per month.

  • Booking options: With Appointy, you’ll be able to let customers schedule an appointment from your website or your Facebook page. You’ll also get a domain name associated with your Appointy account, and you can send clients directly to that page from emails or social media shares.
  • Gift certificates: The Business Plan and Enterprise Plan let you create and track gift certificates.
  • Reminders: Appointy sends text message reminders to clients with upcoming appointments. This feature can help decrease the number of people who don’t show up for an appointment without first canceling.
  • Email follow-up: All plans give you the option to send a follow-up email after your client has an appointment. Use these emails to thank them for their business or ask them to review your services online.
  • Email marketing: All paid plans include an email marketing tool that lets you easily send emails to a large number of customers. Depending on your plan, you can send 200 or 500 emails every day.
  • Best for: small-, medium- and enterprise-sized businesses.