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Reviewed Oct. 9, 2019
This company at first seemed very helpful. Had them do work in our crawl space almost a year ago. Fast forward a year and we are selling our house and the inspection finds mold again but no new issues that could have potentially caused it. Called to see if we could get them to come look at it again and informed them we were on a time frame. One week and no call.
Ended up having to have another company come and get told it was due to not being treated thoroughly. Called again to get told the branch that did our services are closed and basically they won’t help us because the nearest branch is over 2 hours away and they would have to “agree” to come out of their service area. Asked for the guy to send our file and request I be contacted. Here we are another week out and no one has bothered to contact me. My advice save your money and look for someone else. We are looking at spending another 2k to refix the issue we paid almost 3k to fix a year ago.
Reviewed Aug. 15, 2019
The inspector I had for a mold inspection on a house I was purchasing was quick, but thorough. When I had first called to schedule the appointment, the customer service was excellent. Estimate for repairs was sent to me the same day.
Reviewed Aug. 13, 2019
I had AdvantaClean recommended to me by my insurance agent after we had problems with our original restoration company overcharging for drying and their extremely slow and sloppy effort. Unfortunately, our problems did not go away. The most important thing to us was getting the main floor of the house livable (flooring, kitchen back together, and toilet) as quickly as possible - our family of 5 had been living in a hotel for a month at this point! We made it quite clear that speed was first priority! They did clean the mess left by the first company quickly. But, after that, it was delay after delay! We had to find and pay painters ourselves because their painters weren’t available for a week. We ordered the flooring prior to hiring them. And, in spite of having a confirmed delivery date and a promise from the contractor that someone would be able to install them as soon as they were cured, no one was available until a week later.
After several extra days of constant nagging, the contractor found someone (not one of his preferred guys) to “do us a favor” and install after hours. This exact scenario happened again with the kitchen cabinets. We even did all the unboxing of the cabinets ourselves in order to help them “fit us in.” Each time “his guys” weren’t available, despite having several weeks to schedule it. We were made to feel like we were rushing him into doing an inferior job, and he was always doing us a favor by getting someone else to do it. Everything we had ordered arrived on time and they had weeks to schedule! And, again, my family had been living in a hotel for almost 2 months by that point… Our dogs were being boarded! Every day was costing us more and more money and stress!
We also wound up hiring an electrician friend and our own plumber since his guys weren’t available until after we needed them to come (and, there was a significant price difference). Ultimately, we decided to not have AdvantaClean continue on to finish restoring our basement playroom and office. BUT, somehow, the bill we received was almost $4,000 MORE than was originally agreed upon by the insurance adjuster and the contractor. Both the adjuster and I have repeatedly asked AdvantaClean for a more broken down invoice to see where the discrepancy is, but neither of us has gotten anywhere.
Instead, AdvantaClean had a lawyer send us a letter threatening to put a lien on the house if we don’t just pay what they say we owe them. Ultimately, I was given the impression that they feel like they lost money on our job because we didn’t use “their guys” and it was “rushed.” The contractor, Dave, was actually a really nice guy - but, AdvantaClean is really raking us over the coals. Do yourself a favor and look for someone else!
Reviewed July 20, 2019
We needed help in our kitchen, and reached out via email to Bobby ** at AdvantaClean in Wexford. Bobby and his son got back to us the very next day and were ready to hear our situation. This father-son team was professional, PROMPT, courteous, and you could tell they genuinely wanted to be the solution to our problem!! They made us feel comfortable right away by being honest with their opinion of what we should do and how they could help. They did EXACTLY what they said they would, and then some. They came back an additional 2 days just to make sure the job was done right. This kind of customer service is rare, and we will recommend them to anyone! They helped us save our kitchen- and if we have any future issues we know EXACTLY who to call! THANK YOU Bob and Bobby!
Reviewed Nov. 29, 2018
If you are having mold issues. Look elsewhere. Extremely unprofessional company here. Dan is an unorganized and scattered mess. He misses appointments, and argues with customers about when to pick up equipment. Overpriced and more hassle than helpful. Look elsewhere. Trust me.
Reviewed Sept. 29, 2018
Called due to a serious mold problem due to a leaking roof. Secretary was very nice and estimator came out the following week. Never heard from them again! I called about 2 weeks later and they took all of my information again. Never heard from them again. Worthless!
Reviewed Aug. 10, 2018
Decided to have our crawl space sealed with base floor coverings. Called ADVANTACLEAN to give us a quote on sealing our crawl space. Quote was given by Brandon as requested. We thought the pricing was fair so we made an appointment to get the work done. The ADVANTACLEAN crew showed up promptly as scheduled. Brandon (the boss) showed up with the other two crewmen and they performed their task together. I was very surprised at the overall attitude everyone had. All pumped up and great attitudes. I "Highly" recommend ADVANTACLEAN to anyone in the need of crawl space sealing. Thanks so much for a job well done boys.
Reviewed Aug. 7, 2018
If you are looking for stellar service in the area of residential mold remediation, look no further than AdvantaClean Midwest! AdvantaClean.com. My technicians (Jose ** & Kyle) are some of the hardest workers that I have seen in a long time. I had a very serious mold problem in the crawl space of my home. It was causing me to have severe headaches, runny eyes, and respiratory problems.
When they began work on my home, they put me at ease by letting me know, "not to worry that they would take care of the problem". They were absolutely correct! The very first day after they started to work, I noticed a marked change from what they had accomplished after only one day. I was actually able to sleep through the entire night without waking up and without a major mold headache incidence. These two individuals left a marked impression on me and were most professional and knowledgeable in their field. They spoke to me in layman's terms that even a total beginner that knew nothing about mold would understand. They are definitely a credit to the company that they represent. I would wholeheartedly recommend this company - and in particular these two representatives.
Reviewed Aug. 7, 2018
My house was a mess as a sewer-line broke. I quickly made an appointment. After speaking and agreeing with Brandon 2 men took over with the clean up (which included water and mold remediation services). They were on time the time they said they would be (early), courteous, and very professional; they did an amazing clean up that was much quicker than I expected. I would highly recommend this company with the unfortunate problem I had.
Reviewed June 24, 2016
They were very considerate and listened to my explanation of the damage aside from the assessment - tried to accommodate our wishes as best as possible, better than I expected. Of course when things like that happen you're going to feel misplaced and inconvenienced however they were very reassuring. We made the best of a bad situation with their assistance and diligent work. They were very thorough and listened. Also did quality work, well planned. Before they started they explained the process and made us feel better. It was clean so I couldn't complain. Glad I had did an excellent job coverage. If not would have cost a small fortune.
Reviewed June 21, 2016
I would recommend to everyone this service because they are very honest and they share useful advice. They answer you at every question you have and they guarantee their products. Its inspection process was very good. I saw it and I was thinking I was so lucky to have a product like that. Plus I enjoy a lot the customer service they had. It is such a good product for the value it has. I would sincerely recommend it to every person in need. It deserves every money I spent on it because it really helped me.
Reviewed June 15, 2016
They were always there for me when I had question to ask, and they gave me a correct answer in a polite and kind manner. Which made things a lot easier for me to get my issue solved in a short amount of time that I wanted. I got scheduled in the area for where I wanted to be, because they gave me the option and wanted me to be happy with the schedule which was very kind and convenient of them to do for me. It made things a lot easier for me to do.
It was inspected thoroughly and fully, which is why I like what they did with this company because it's so nice to know that you can trust them to do the job completely and not slack off in the middle of it and do a bad job. The value is very well, because of the hard work that is put in to make sure the job is actually done right. Which is why the value of this is worth it to the fullest, and why I pick this company over others.
AdvantaClean Company Information
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- Year Founded:
- 107 Parr Dr
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- United States
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