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AdvantaClean performed a duct cleaning service in my home and left debris such as drywall chips and other material in the ducts. This was discovered 19 months after the work was done. The franchise owner Bob ** of the Wexford, PA said he would not honor a warranty after 19 months and could not provide an answer if the homeowner is responsible for checking the duct cleaning. The Corporate office replied to my concern and said that the franchise owner can make the decision - they did not help in any way. There was minor damage done as well which was not fixed 100%. I would not recommend the franchise to anyone.
This company was servicing one of my neighbors and decided it was ok to park on my property without permission. In the process ran over the area where the water line feeds my home. If this is how a representative from this company treats other people's property how would they treat yours? FYI, the company is a franchise so when I called the number they had to call around to see who it was and from what the person who called me back because I requested it they never figured out what franchise had parked in my yard.
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This company, namely the owner, Mario DiCostanzo, committed insurance fraud while dealing with my insurance company. My sump pump stopped during a heavy rain,, leaving a couple inches of standing water in my basement. I called them on a Sunday (important later) and left a message. Mario returned my call that evening, quoted a reasonable price range based on the information I provided, and said he could be there in the morning. He arrived with his crew on Monday morning with 2 laborers. I walked the basement with him and afterwards he quoted me $12k - $15k to remove damaged possessions and furniture, remove ~500 sq ft of flooring, and remediate any mold. I agreed and his guys started removing items from the basement.
Mario came back with paperwork for me to sign that had standard charges (rate/laborer/hr, mold remediation, nothing notably expensive), but no contract or total quote. At this time he informed me that it might come up to as much as $17k. It was a lot of work, and I needed it done, so I agreed. I made the mistake of mentioning what the amount was I was covered for and gave him the insurance company information, so he could go straight through them. A couple weeks later I received a breakdown of the adjusted insurance payment from my insurance company before they paid him. $27k! That's adjusted down from his bill of $31k!
His breakdown included line items such as $900 for duct tape, $1200 for sweeping my floor, $3000 for mold remediation for ONE SIDE of a bare stud wall, then another $3000 for the OTHER SIDE! You can spray a stud wall completely from one side, and the spray he used cost $27 on Amazon. That phone call on Sunday evening? He charged it as an emergency service call for $300. $2200 for labor on the day they removed the floor, then another $3287.36 for them to remove the floor, then ANOTHER $3237. 97 for debris removal for the same flooring! Of course my insurance paid him all of my $25k limit because we "couldn't prove he didn't do the work", so their hands were tied. This guy is a criminal who will take advantage of you and count on you not to have the money afterwards to take him to court.
Needed mold inspection to decide on house purchase. Russ was very responsive and helpful. Was recommended by contractor in area. Highly recommend. Was able to examine areas of concern and evaluate problem areas and remedies.
Hire them at your own risk. My rating is 0. No professionalism and responsibility, I called them to tighten our sump pump PVC connector which was leaking, for that they charged 500$ and cut the PVC pipe outside without even informing me on the other side, when I called them to fix it, they charged me 200$ again, messed up everything, now I have to hire a professional to fix my PVC pipe.
This company is very professional and was able to answer all of my questions. They showed up on time and cleaned up before leaving. David G. and Rob J. did a great job. I can sleep well knowing that our mold problem has been taking care of. Thank you Advanta Clean.
Seth came out to my house to give a quote for a potential buyer. He admitted that there was a spot or two of mold in my attic (we ALL know that 99% of the homes have some mold). Seth never explained clearly to the buyer that a cleaning is not needed, Long story short is, all he did was extend a stressful situation that could have been headed off before he charged me $360.00 for ten minutes of work. The two guys showed up and never used half of the equipment he said that was needed, they showed up with a bucket, scrub brush and a ladder. What a expensive joke!
We hired Advanta Clean to put in a sump pump 3 years ago. It turned out to be no help at all. We had to keep calling them to come back to fix it for every time it rains we get water. Finally after 10 or so attempt a new person they hired came and said the sump pump was not dug deep enough where the water comes in. After their work they said if there are any problems let us know. Well it rained and water was still coming from the crawl space. So I contacted them. I was told they weren’t doing anymore. Our response was they did it wrong from the onset, didn’t assess it properly from the onset, and promised a guarantee of their work. It was not our fault they didn’t know what they were doing or hurried the job on the onset because that is exactly what happened. So today it is raining a lot. And we water in our basement. I think of how we spent over $3000 and water. We cannot recommend them.
Poor service, over priced. Sorry I ever trusted them to handle my mold remediation issue. I am told it was poorly done and over priced. Don't work with them. I expected quality service in a relatively good turn around time period. (Tampa)
This company at first seemed very helpful. Had them do work in our crawl space almost a year ago. Fast forward a year and we are selling our house and the inspection finds mold again but no new issues that could have potentially caused it. Called to see if we could get them to come look at it again and informed them we were on a time frame. One week and no call.
Ended up having to have another company come and get told it was due to not being treated thoroughly. Called again to get told the branch that did our services are closed and basically they won’t help us because the nearest branch is over 2 hours away and they would have to “agree” to come out of their service area. Asked for the guy to send our file and request I be contacted. Here we are another week out and no one has bothered to contact me. My advice save your money and look for someone else. We are looking at spending another 2k to refix the issue we paid almost 3k to fix a year ago.
AdvantaClean author review by ConsumerAffairs Research Team
AdvantaClean has been rapidly expanding across North America with more than 300 offices since 2001. They handle water and mold restoration services for residential, commercial, industrial and government customer.
Top certification: They are General Services Administration, or "GSA," approved for federal, state and local government jobs.
Firm-fixed pricing: GSA approval means no-haggle, no-hassle fixed prices based on specific unit rates.
Maximum geographic coverage: They are able to reach 90 percent of commercial and governmental properties in the United States in less than four hours.
Storage packing: All property that needs to go into storage during restoration receives full cleaning before going into secure storage.
Mold prevention: Their water-restoration services eliminate trace moisture, which can produce mold in as little as 24 hours.
Guaranteed protection: For one year, they provide a full guarantee on all of their materials and workmanship.
AdvantaClean Company Information
- Company Name:
- Year Founded:
- 107 Parr Dr
- Postal Code:
- United States
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