Customer Reviews

2.93/5  
Overall Satisfaction Rating
based on 53 ratings
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5.00/5  
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American Auto Shield

Hello Lenneth,

Thank you for taking the time to review our services and for your continued business and support. We appreciate your feedback and are pleased to know that your vehicle service contract is taking care of your repair needs, as expected. Should you ever need assistance, please don't hesitate to contact us!

Original review: Sept. 14, 2017

I could take care of my cars myself but with these new cars, I can't which pisses me off. I can't disconnect my battery so I can keep the clamps clean because if I do that, I have to plug it in and reboot it with the computer. We've been on American Auto Shield for a long time so that they can take proper care of those issues. I also filed claims for a radiator, a sensor, the battery, and a little fan that was making noise. A couple of them were expensive. We bring the car to Service Chevrolet and they handled all that for us. The car's nine years old and we only got 35,000 miles on it. On a six-year policy, it may be a little expensive but comparing paying for it and buying the parts on the car, it's well worth it. We're gonna get American Auto Shield again. If friends would have a new car, I would recommend them to get American Auto Shield as well.

4.00/5  
Satisfaction Rating

Auto Oil Leak and Water Leak. Job was completed ok. But It Took 4 days to complete Because Firestone and Auto Shield could not come to an agreement. No one called me during this time. I called Firestone they said no authorizing number was sent. I then called Auto Shield they said there was a disagreement with purchase price of parts. After 4 days they agreed and authorized the job.

4.00/5  
Satisfaction Rating

The customer service representatives were always helpful when I spoke with them. My only constructive criticism with my claim would be the length of time it took to reach a decision regarding the claim. There were many times I called to make sure they did not need additional information and they would say they did not, but they actually did need an additional service record. If this had been caught sooner I think my claim would have taken less time to reach a decision. I have been without my car for 7 weeks now and I have two jobs, one of which requires me to drive two hours each way. This has caused some stress and difficulty, but I am thankful that my claim was finally handled and I should have my car back in the near future.

5.00/5  
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American Auto Shield

Hello Manuel,

Thank you for taking the time to give us your feedback. We’re so pleased to hear your experience was positive, as it should be! Thank you for being an American Auto Shield customer.

Original review: Sept. 7, 2017

American Auto Shield has good customer service. She was really nice and knowledgeable and that was a good experience.

5.00/5  
Satisfaction Rating

Someone called me many months ago and went on and on about trying to convince me to go with AHS and after paying a bit of money into it, I had no choice. I had to finish the contract. I have not received back what I have paid into it, but I'm not going to complain because it's water over the dam. It was on a Tuesday when I found out my car wouldn’t start and I knew I had to take it to Sauve’s because I like to patronize locally. We're in a small town, and I waited and they quickly went through the car and told me what it needed to have done. I knew that I'd have to leave the car there. They even have two cars that they lend to people whose cars are being worked on, but the man gave me a ride home and I didn’t think it would be ready then until Thursday. But Tuesday, at 4:00 in the afternoon, he called and said that it was ready. I was extremely pleased with the work they did. It is an older car, so I feel very confident using it now.

I had actually forgotten about the American Auto Shield insurance until Wednesday morning and I think God planted the idea in my head that I have insurance. So I called and right away they were on top of it and they contacted Sauve’s and then they called me back once for the original estimate from Sauve’s was lower than what it actually cost them. It all has worked out in my best interest. I only had to pay $500 something and Auto Shield dealt directly with Sauve’s bill. I was happy that they helped me out. I'm a retired senior on a living limited income and it really made a difference for me.

4.00/5  
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American Auto Shield

Hello Robert,

Thank you for taking the time to review our services. We appreciate your feedback and are pleased to know that your vehicle service contract is taking care of your repair needs, as expected.

We’re glad to have you as our customer. Should you ever need assistance, please don't hesitate to contact us!

Original review: Sept. 1, 2017

I have a new vehicle so I acquired a vehicle service contract. I have one claim with American Auto Shield. I took the car to the shop, they called American Auto Shield and everything was taken care of. Everything worked fine.

4.00/5  
Satisfaction Rating

I bought a used car and I wanted to make sure to have a warranty on. And so, I decided to get a vehicle service contract with American Auto Shield. However, something happened and I lost my card. So, I called American Auto Shield and told them to send me a new card. They told me they couldn't send me one but they sent me a package letter instead. I didn't understand that. Nevertheless, the service contract has been helpful.

4.00/5  
Satisfaction Rating

My experience has been excellent. Customer service is polite and caring and personal. Spend necessary time to listen to your issues. Approval takes only a few minutes for covered repairs. The company strives to be the best. In opinion, they are. American Auto Shield - keep it up!

5.00/5  
Satisfaction Rating

I went down on a Mercedes dealer and I said, "You hear of these guys?" They said, "Yeah. We heard of them. We deal with them. They're good." So that's how I chose American Auto Shield. One of the guys called me when I was in the midst of a problem and he was very helpful. Also, feedback was very good. It was a messy episode and it cost me a lot of money but it was okay. They did a good job, and I'm very satisfied.

5.00/5  
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I had to file my first claim after only a few months of using American Auto Shield when my engine died on me unexpectedly and I was expecting to have to jump through a dozen hoops just to get things done. Amanda was incredibly friendly and willing to help me get everything done. They never once treated me like I was trying to scam them like so many other places that offer similar services have in the past and I went away feeling like I got exactly what I was paying for. Would definitely recommend giving them a shot and seeing how it works out for you.

4.00/5  
Satisfaction Rating

Came in handy when I needed it. Few hiccups but nothing life altering. Just some minor delays that were easily worked out. Happy with the result. It's not a perfect system but really what is. Were there when I needed and that is really what I was after.

5.00/5  
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When I was initially approached with the purchase plan I thought I would later regret my decision to enroll but I must say this was the best decision I have made. I have had to use the warranty three times and have been pleasantly surprised by the quick responses for approving coverage. Thank you Eddie for working with me thru some financial difficulties.

4.00/5  
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I was skeptical at first, without a doubt, but over time I began to slowly have faith in American Auto Shield to do what they said they would do. Fix my Vehicle. Whenever I had an issue with my one ton truck, I would be in doubt if the repair would be covered. But after one year of covered service and driving over 100K miles, they were still with me paying for all mechanical repairs needed. I drove 100K miles, all over the United States, and American Auto Shield was always there ready to help when asked. I am a satisfied customer.

5.00/5  
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I love the service team. I had my starter replaced on my car. I called them and they said, "Take it to the repair shop of your choice and we'll take it from there," and they did with no problems.

5.00/5  
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American Auto Shield

Hello Angela!

Thank you for taking the time to review our services and for your continued business and support. We appreciate your feedback and are pleased to know that your vehicle service contract is taking care of your repair needs, as expected.

Should you ever need assistance, please don't hesitate to contact us!

Original review: March 15, 2017

American Auto Shield has always stood by me whenever I had service done on my Jeep. I just had the Service Department call American Auto Shield. The rep explained to the Service Department what was covered and what wasn't, and my Jeep was repaired. American Auto Shield has taken care of me for years and I am very grateful!!

5.00/5  
Satisfaction Rating
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American Auto Shield

Dear Valued Customer,

Thank you for taking the time to review our coverage and services. We pride ourselves in training our Customer Service and Claims Specialists to be professional, courteous and supportive. We are pleased to hear that was the experience you were provided with, as expected.

Please do not hesitate to contact us for any assistance you may need in the future. Thank you for being an American Auto Shield customer.

Original review: March 14, 2017

Overall experience was good. Had two appraisers look at work to be done. Work was done and Truck running great. Happy with the service. Had some hiccups but always found a representative that was willing to help. Glad I got the extended warranty. Need my vehicle to get my days tasks done.

5.00/5  
Satisfaction Rating

When my warranty expired on my Kia Optima, I was very worried about how I would pay for costly repairs. I did a google search and found their website. I talked to a sales rep. We set up a plan, the process was very easy and painless. 12 months later my transmission went out :( It was going to cost over $2700 to fix it. I called American Auto Shield claims number and they took care of the rest. I only paid $100 for a deductible, that was it! They also gave me a FREE rental car for 2 weeks. 5 Stars!!!