Customer Reviews

I bought chairlift for my son, who has cerebral palsy. Everyone was extremely professional, knowledgeable, experienced and on time. Eric ** was an amazing rep. Gio was a great installer who worked hard with his team to complete the job in one day. My son is using it very comfortably. It’s a great system, works perfectly. I would recommend it to anyone who wants a chairlift.

Pete and Wayne showed up with a sketch as to how the shower was to be modified for my daughter's safety. They worked their magic and it the shower turned out better than I imagined. On top of their excellent craftsmanship, they were tidy, pleasant and professional. I couldn't recommend them more highly and hope to be able to use them in the future.

The team at Lifeway Mobility was highly professional and worked hard to complete the bathroom remodel on time. They worked around my schedule and the quality of their product and workmanship was very good. I would use them for additional projects and believe they stand behind their work.

My experience with Lifeway has been very positive. Isaiah promised to be at our house on June 14 and reinstall the Bruno chairlift which was in storage for 6 years. Everything went well. when I had some alarms, calling him on the phone helped me diagnose the problem and fix it.

Lifeway Mobility makes life easy. We have an L-shaped ramp and the quality of the build is very good.

Sales agent described product thoroughly, explained features, answered all my questions. Gave me an estimate. Called back, to see what I thought. I was hoping there would be a (gently used) product available, at a lower cost. None were. Also explained, that I'd have to hire an electrician, to install an outlet to connect product to.

Craig came initially to explain Lifeway Mobility. He was pleasant, informative and helpfully suggested the best lift for our needs and arranged the installation date. Will arrived when scheduled, completed the installation and demonstrated how to use the lift. He was thorough, helpful and pleasant. I would recommend this company without hesitation based on my experience.

I had a great experience from the time I filled out the contact information to the time the ramp for my mother was installed. Each and every person that I had contact was very friendly and nice and helpful with what I needed. The rep that came out was very helpful and told me things that I did not know when it comes to the different types of ramps and how if I no longer needed what I needed to do.

We tried another company but we were offended by how pushy they were. We called Lifeway and the experience with their representative was so much nicer. He was very accommodating. My husband rides the stairlift every time he has to and so far, it's been good. It looks neat.

Lifeway Mobility was able to do it very quickly and they were pleasant on the phone. The stairlift is nice and clean. It works well.

My husband and I were so impressed at how quickly and efficiently the ramp was installed. From the time I contacted the ALS Association until the ramp was installed was just over two weeks. The person who designed and measured was very helpful in explaining how things worked. He put the order immediately and the person who installed came out and in no time had the ramp put up. Both gentlemen showed concern and strived to ensure that the ramp did not interfere greatly with our landscaping.

Eric and George were on time and the ramp was installed very quickly. It has been invaluable for safe access to our home. We would highly recommend your product to anyone needing this product. Care and winter maintenance was discussed and it is very easily cleaned and the leaves and pine needles can be blown off the ramp. If the ramp is wet, the ribbing on the ramp provide adequate traction for safety.

Though I live in Alexandria Virginia the ramp was needed for my daughter’s home in Charlotte NC for when I planned to visit. It was exactly what I needed and was installed on the day I requested. My only problem was that the cost of a one month rental was very high.

The salesman I had was knowledgeable. He was also courteous, friendly and professional. The installer was the same. We had a chairlift installed in our home to go to the lower level of our home, which we use daily. We had another chair installed outside taking us down to our boat. These two chairs work perfectly and have greatly improved our quality if life. I would highly recommend this Company to anyone considering putting in a chairlift.

The experience with Lifeway was very positive. I was amazed at how clear, fast, and effective it was. My wife was in the late stages of terminal cancer. They would normally say it would take 7 to 10 days before they could get things out, but in that circumstance, the salesperson said, “We'll see if we can get that ‘cause the circumstances are at least rare, if not unique.” So, they were able to do that. They were very clear on what it is that we were getting, its cost, what it covered, and it went very rapidly. In less than a week, they came out and they installed it. The installer was excellent. It only took about an hour and a half from start to finish. Then he told me everything that I needed to do by way of maintenance and so, it felt thorough and quick. So, I like that. The quality of the stairlift is excellent. So, we use it frequently.

The pictures and video about Lifeway's stairlifts online showed how easy it was to use and their pricing plan was very nice, especially with the senior discount. The guy we worked with, George, walked us through and was very helpful about that. Michael, the guy who helped build the stairlift, was helpful as well. They got everything done in no time and so far, it's been great. My grandmother got the hang of it. There was an initial problem with the armrest, but the guy came back in no time and fixed that. So, she has no problem with using it whatsoever and she loves it. They need to make either the footboard or the chair a bit wider but my grandmother was still able to get into the chair because she was saying her legs are short.

I liked the options that Lifeway Mobility provides as far as used or new equipment. I called them, they answered right away, and we set everything up. The customer service was great and the quick response was surprising. The installation was performed the very next week. The stairlift clashes with the whole set-up of our home. But we gotta sacrifice a bit of it. The equipment is good-looking and works perfectly. I like that I can lock it for safety and tilt it sideways to sit down on it, and I can easily hop on and off. Living in a two-story home with bedrooms on the second floor is always challenging for older people. So, the fact that that option is there, it brings some peace of mind.

We liked the sales rep a lot. He explained everything to us. He took his time and he was thorough. He did a good job. We were very pleased. Had a good personality too. The installation went great too. The installer knew what he was doing and got it installed in a couple of hours. The quality of the stairlift is really good. However, it's making a little bit of noise. I'm gonna call them back. But everything's been great, so far.

They were very kind and quick. We had a little issue. The person that was supposed to come and install the stairlift got COVID the day of installation, so he couldn't come, but they knew I needed it. So they had somebody come out on a Sunday and they don't usually do. It was there before Monday when I needed it. It was really nice. The quality of the stairlift is really good. It works well.

I have arthritis, osteoporosis, and Parkinson's. I was also having back surgery and I knew that I needed some help in the meantime with the stairs. A caregiver and a neighbor knew of someone who had one of those stairlift systems and was happy with it. I talked to her before having Lifeway Mobility come in and show me what they had available. The representative was very good and efficient. He wasn't one of those salesy types that pushes anything. He was just very knowledgeable about the technical side of the product and all those considerations in coming up with something that would work. When considering Lifeway, take your time and do the work. One of the reasons I went with Lifeway was they offered a model that is made in the US and I wanted to stick with something made here.

I got the curved stairlift option and it fits very well. It looks like it's part of the home. The install was okay. The install crew was completely different from the representative I initially worked with. One of them had a bit of an attitude. I had new carpets and things installed in the house and I asked them to either remove their shoes or put the booties on and they did not do that. They refused to do that. Their attitude was, "One of our friends did that and he fell and broke his foot." They didn't feel it was safe.

The stairlift was extremely expensive and that will be borne out over time. That aside, the stairlift seems very good so far and it works very smoothly. In the morning when I go down, I use the stairlift. At night coming up and when I'm more tired, I use the stairlift. With Parkinson's, things could get worse over time. But I'm confident knowing I have something there that allows me to stay in my home.

I went over to their facility in Arlington Heights, Illinois, and talked to a gentleman there and looked at a demonstrator unit they had and signed up for it. We went through the different aspects of how to install it, where it goes, and how it works. Then three weeks later, they said they would be there to install the stairlift, and they did. The gentleman showed me how to operate it, and it took about 10 minutes, and we were done. The stairlift works very well. It seems like a very high quality unit.

The rep was outstanding and the installation was very efficient and neat. The communication was excellent in terms of keeping us informed of when things were happening and how they're gonna be done. I was very impressed. The techs provided friendly service and they were very clean. They finished that day. The quality is excellent and I've been using the Lifeway frequently. It has made a huge difference in my ability to get to the things I need upstairs.

I liked the price of Lifeway. Their sales guy was the best and they were able to get the stairlift to me the fastest. The installation was very seamless and professional. There was a lot of attention to detail. The installers were very courteous and they cleaned up after themselves. So far, the stairlift works perfectly. It has a very smooth operation and it's very safe. We're really pleased with it.

The reps really helped us and we had a really good experience during the sales visit. The installation was fast and the techs were very professional. The weather was not great for them so we had them set up where they could put some stuff in the living room. They were really good about that. The Lifeway stairlift really helped for the few weeks that we could use it for my mother-in-law. Unfortunately, we didn't get to use it that long as she passed, but it was very good. I talked to their rep Katie a lot and she helped so much. It was back and forth on what we needed and she was really understanding. I really appreciated that.

The rep answered a lot of questions and gave me options I didn't know about. The installer did such a good job and he cleaned everything up. I was really pleased because they had to drill into my steps and that was worrying me. He made sure that there wasn't anything more that he had to do. My mother loves it when she uses it. It's just that she's very timid about it at times. But there was nothing more Lifeway could have done to help us. They did a great job.

I had a great experience with their sales reps. They came out, measured and told me what it was gonna cost. Two weeks later, they came and put it in. However, it's getting a little noisy now. I don't know if it has to be chained or tightened. But I love the way it works. It's great. It does everything I wanted it to.

Our experience with Lifeway Mobility was exceptional. The people I talked to on the phone, the person who came to talk to me about what I needed and the installer were amazing. It's one of the best customer service experiences I've ever had. Thank you for making it so easy.

I had a stairlift that’s a step higher quality for my wife and the sales guy from Lifeway Mobility and I looked at it and we decided I didn't need that quality. So, he didn't try and oversell me. I took the lesser one which has worked out perfectly. He showed me all the options and then, he measured the stairs and quoted me a price. It was comparable to what most of them have but Lifeway’s service is way beyond the other ones.

The installer was outstanding. He was clean and put on those little footy things over his shoes. He put down some kind of a blanket at the bottom of the stairs for his tools so no grease would get there. He was efficient and explained to me what he was doing. The stairlift is a different model than what I had before so he explained everything thoroughly and he did an excellent job on putting it. The older stair climber was heavy and a completely different model, so it took him a while to get that down to put the new one in. But that wasn't his fault. Everybody I dealt with were excellent. Lifeway Mobility was way better than the other company that I used before, so I'm pleased. They do a lot of other things other than stairlifts. They do elevators and all kinds of other handicap type stuff. I would recommend them to anybody that needs those kinds of products.

Lifeway Mobility's availability, quick response and fair prices made me decide on them. The rep was thorough and very good, and the installation team was straightforward. They were in and out in about four hours. Everything is perfect with the stairlift.

John **, Operations Supervisor, worked diligently for 15 months obtaining the needed permits to place a chairlift into our small church. He went far beyond the maximum in finding a code consultant to help us obtain the permit. This was during Covid and all the city offices were mal-functioning. Your chairlift is great and is used every week to help our ADA church members. Thank you, thank you John.