Original review: May 23, 2023
Lori was very helpful and sent the proper links to solve the issue. I downloaded and rebooted my computer and all was fixed. I was able to do all the scans that I needed to do. Again Lori... thank you for all the assistance you gave me... all is good!!
Original review: May 10, 2023
Carlos ** provided me assistance and the information I needed to properly install the system on my phone. He was fantastic. Prompt, informative and kind. He was knowledgeable and positive and he followed up to be sure the solution worked. The product is a very valuable tool for my security.
Original review: May 3, 2023
I received an email with a discounted offer for renewal. I called customer service and had my subscription renewed with the discounted price within 5 minutes. The process was fast and easy. My customer service representative was knowledgeable, helpful, and very thorough.
Original review: May 1, 2023
You were extremely helpful. I'm extremely grateful for all your help for downloading the product to my new computer. You answered all my questions very politely. Truly professional and made my experience noteworthy. I would highly recommend Total defense to everyone. I've subscribed for years.
Original review: April 13, 2023
David was so helpful and courteous. I loved not having to repeat myself a million times and that I could clearly understand him. He listened the first time. I appreciate that more than you know, I have very limited time to deal with IT issues, so anytime is a valuable resource. Good customer service agents make or break purchase decisions everyday. It's not just the quality of your product which is excellent. Thank you.
Original review: March 28, 2023
Ali was quick to understand what my issue was and equally ready and able to help me get it resolved. I appreciated how easy it was to get the issue fixed. My account is now renewed and the account is also fully functional. He was experienced and knowledgeable about all Total Defense functions.
Original review: March 27, 2023
Ali was very knowledgeable and extremely patient with helping me! I appreciated his expertise, kindness and direction in solving this problem as well as reassuring me it would be ok. I ran a full Total Defense Scan after our call as he suggested and it was all good! It made a frightening experience become a wonderfully solved experience. Grateful for his assistance and kind patience with me.!!
Original review: March 23, 2023
Dan was the best Technician I have ever had. He was polite, understanding and patient with me. When I called, he could tell that I had a little anxiety. He calmed me down in one minute, resolved the problem and told me how to fix problem. Computer is now working great.
Original review: March 13, 2023
Everyone at Total Defense was quickly super responsive and helpful. I had more than one question and each was answered quickly and clearly. I appreciate that as it isn't common these days. Thank you all very much! I would recommend Total Defense to all.
Original review: March 13, 2023
I have had Total Defense for approximately 3 years and am very happy with your product. Not only do I feel safe while on the internet and knowing I'm protected from all viruses but the customer services is outstanding and for that you have my recommendation to my friends and family when asked what I use for my virus protection. Thank you again.
Original review: March 8, 2023
I am in Australia in almost opposite time zones to your office.. I submitted an email request for assistance to which Daniel responded immediately with the solution. I attempted his solution but it did not work and I sent a response back immediately. Daniel again responded immediately and the solution worked. Daniel and I were operating in a common two hour work time and his immediate responses were much appreciated and the solution was not stretched out over many days. Daniel is a professional operator and I appreciate his attention to my problem.
Original review: March 3, 2023
Customer Service Rep Daniel ** WAS AWESOME! He was efficient, knowledgeable, and helpful. CSRs like these make being a customer/subscriber worthwhile. Many companies have forgotten what really makes a product great apparently you guys have not! You rock! Keep the good work up and your name and product are going to grow exponentially!
Original review: Feb. 28, 2023
Felix was very help, friendly and went above and beyond to help me with my problem. He save me a lot of time by helping me expedite my submission process. I just had to upload my receipts and forward it via email. Superior customer service.
Original review: Feb. 27, 2023
Laurie was very helpful with helping me the renewing the Total Defense for my computer for another year. She was very Professional, and she had a very pleasant voice. She explained all information in regard to the Total Defense. She also explained that if I had and problems that I could give them a call at the 1-800 number. Laurie also expressed how the Total Defense will protect the computer at all times and will let you know that is not a good site to go on and will pop up and give you a warning not to go that WebSite. Laurie gave good information which was very helpful.
Original review: Feb. 16, 2023
Needed help to adding additional device to be protected. The technician was helpful, friendly, and got me up and protected within minutes. I was amazed he was so quick, and professional. I love you guys at Total Defense! ** FIVE STARS.
Original review: Feb. 9, 2023
I am very happy with Total Defense.. I've had this account for over 4 years. The company is easy to work with to resolve my confusion in adding a device to my account. I will recommend Total Defense to friends and Family. Thank you for making it easy.
Original review: Feb. 6, 2023
Carlos was very efficient and professional but also warm in his help regarding my renewal account set up. He deserves big Kudos for his customer focus and his excellent communication skills. He did not rush me through the process and was quick to direct me to all the appropriate websites to resolve the software issue.
Original review: Feb. 1, 2023
Getting through to the support team was quick. The agent was professional, thorough, and pleasant. He solved my issue quickly and effectively. I've been a customer for many years and always been pleased with the support I receive at Total Defense.
Original review: Feb. 1, 2023
It was done efficiently and completely, and the response to my need was quick. Tech person was polite and informative. Totally satisfied! The coordination of onscreen and telephone assistance was well done; I could see what was happening and ask questions, which were answered promptly.
Original review: Jan. 31, 2023
Ali ** was very helpful. He was able to immediately identify the issue and correct it after a very short hold. He was polite, professional and quick. He was also able to help me reset my password by emailing me the appropriate link.
Original review: Jan. 31, 2023
Ali ** was very helpful and courteous! He was able to help solve my problem! He went above and beyond to get a solution concerning my rebate and actually made the process move a bit faster. Very appreciative of his efforts!
Original review: Jan. 24, 2023
Total Defense installed scanning SW for me remotely, put its icon on my tool bar for easy scan access, & made other Very helpful changes. Both scans appear to work perfectly. I'm Totally Satisfied. Thanks for your expertise & immense patience with this very low-tech person..
Original review: Jan. 21, 2023
I purchased a new laptop and wasn't sure whether what options existed with my current license. Service was prompt with information and links to what was required for me to download the software. I was able to download the software which was inclusive of my current license. It also removed the existing anti-virus software which came with the laptop.
Original review: Jan. 9, 2023
Lori was so great. Thank you for your help. You were very friendly and knew what you were doing. I was confused how to register and you helped me quickly. Also the call was answered quickly. Thanks Total Defense Premium.
Original review: Jan. 6, 2023
I was having difficulty installing the Total Defense on my computer. I called in, and I had very good success with the Lori that helped me. She was very knowledgeable and was very patient. I don’t know how the software works, but I feel safer, knowing that I’ve got something like this on my computer now.
Original review: Jan. 3, 2023
Lori, Customer Service Rep was outstanding in answering questions I had about my auto renewal subscription. She quickly and courteously addressed my concerns, regarding pricing and if billing dates would change and very promptly sent emails of follow-up information. Lori is a great asset to the Total Defense team, she is one of the reasons I will continue to give them my business.
Original review: Dec. 19, 2022
This has been the best product among other products that I ever used. I started using Total Defense in 2019. Since then, I have never experienced a problem with the service and product. I like the way Total Defense operates on my computer by doing the real defense. I would recommend anyone that needs a strong antivirus, not just that but also a well-protected virus defense.
Original review: Dec. 16, 2022
I had to change my email address on my account so I called and spoke to Lori. She made the process so much easier than I've experienced with other companies. I did not have to go through a long ordeal; she made it so easy. Thank you, Lori.
Original review: Dec. 14, 2022
I spoke with Lori **, who helped me with changing my credit card information. She was pleasant to talk with and the situation handled in a couple of minutes. FIRST RATE EXPERIENCE WITH A CUSTOMER SERVICE REPRESENTATIVE. Total Defense was installed by our computer service company, who said it was the best in the industry.
Original review: Dec. 1, 2022
I renewed my subscription, but my status still showed it was expiring in 25 days. I called for assistance and Lori answered my call. Honestly, each time something like this happens I become anxious because the resolution is never easy. Lori was the best. I explained my problem and she talked me through the process in a matter of minutes and the problem was resolved. Lori was very courteous and knowledgeable. I really appreciate the great service.