Have been a customer for years. You have kept my computer safe. My husband was searching for something and as he scanned and went to diff pages it locked up. We called in. Phone answered right away. Tech went through a few quick things and resolved it quickly. Knew what caused it.

I have had Total Defense for four years now and I’ve never had a problem with anything. Doing my renewal was very easy. Everyone was very friendly and helpful. I would recommend Total Defense to anyone. I have never had a problem at my computer has been safe. When I called a few months ago with a problem I thought I had. They were so helpful.

I am so relieved and was able to reinstate Total Defense protection on my computer. Dan made the process a great experience, relieved my stress. He answered all my questions and took all my concerns into consideration during the process. I know I talked a lot, but he listened and responded in an appropriate and professional manner. Thank you, Dan, for restoring some of my faith in humanity. I highly recommend Total Defense. The price is affordable and protection will give me peace of mind.

Very cordial and professional. Answered all our questions. Very pleased with this representative. We have been with Total Defense for a number of years, we believe around 12 years. We would recommend this service to friends and family. The phone was answered promptly and with proper identification. In short we are very happy customers.

I have used your program for 1 year and am really happy with it. I like being able to see the detailed reports. I like knowing that the few apps I use are being updated by it. It is easy for me to understand and to use. I appreciate it that I can put it on more than one device and plan to add an additional device I use too (a laptop that uses Windows 11 whereas this simple one downstairs uses Windows 10 only). I am grateful someone was there at the phone number to talk to me about two issues that came up after I renewed (one was the ARS which I wanted to turn off). I will recommend your product to others. Thanks very much for making it available to us. Patricia **

Kept getting notice that subscription has expired. Carlos knew exactly what to do. Very knowledgeable, polite and patient. Great person to deal with. Total Defense has kept our devices safe and worry free. Happy to have the support. Nice to know that you can still get what you pay for. Thank you.

Customer service was very professional and knowledgeable. It only took a few minutes to correct the issues we were having. Our tech had us up and running in no time at all. We have been very satisfied with this product and would definitely recommend it to others. Thanks for the support.

Carlos was so kind and patient. I know nothing about working on a computer, but he made everything seem easy. He really knew a lot and quickly solved the problem. It was a pleasure to work with him and I would recommend him to anyone.

Here's what happened. Excellent service. Problem solved. Ali was great - walked me through the process to reactivate my account - offered additional help, but none was needed. Been using the app for years without any issues. Product just works. Nuff said.

I had purchased a new laptop computer and Laurie ** did a wonderful job of walking me through the process. She was extremely patient and very clear in her instructions and also very pleasant and professional. I have always been treated like a valued customer by Total Defense reps. I am a satisfied customer of Total Defense.

Top notch job. Prompt service, correct my issue quickly and easily. High marks for his knowledge and professionalism. He corrected my issues with me on the phone and waited to make sure it worked, then asked if there was anything else I needed. I hope that if I have another issue with my account I get him to correct the issue. Thanks for your help Daniel.

I emailed support with a question regarding protection on an attached external drive. Daniel answer in a timely manner with an affirmative answer. I was released that the drive was protected along with the PC.

I phoned into my Total Defense Internet Security Support to change my address and account information. The support of Brandon **, my support specialist was very kind, helpful and professional. I have been with Total Defense since 2013 and have been very satisfied by their security and professionalism. I have no plans of seeking elsewhere, they are a great service!

Dan helped me to change my password so that could renew my subscription from home instead of at Staples. Why can't ALL customer experiences in ALL companies be as efficient and effective and easy and pleasant as with Dan? I am certainly grateful for his help.

Carlos did a great job answering my questions on how to reinstall on my laptop and also add Total Defense to my phone. He gave me info on additional subscription options and the differences between the subscriptions. He then followed up with an email reviewing the information he provided. He was very professional and well informed. Thanks.

Hello, I contacted the Total Defense Support Team regarding my annual renewal fee. Carlos ** was very helpful and took care of my issue. Carlos also helped me last year with my renewal charge. He has always been very professional and very quick in getting back with me. Thank you.

One of our computers froze with a Trojan Horse treat when an email was clicked to be put in the trash folder. Gratefully we called Total Defense and the customer service rep told us to hold the off button for more than a count of 6. He was patient as it wouldn't shut down the first time. Doing it again it shut down the computer. When bringing it up again he explained to only proceed if the start window was the company logo. It was. Then we were NOT to reload the browser. We closed it and started as normal. We got back into the emails and thanked the Customer Rep. We got great service again. We got in and deleted the email with others around it, to avoid clicking on that particular email again. We could always send the others back in the inbox.

I felt that the representative was very patient, helpful and very knowledgeable. He made the phone call a very user friendly experience. Although the subscription renewal format had changed he was able to walk me through it and made it a lot easier for me to renew my subscription. I am not very computer savvy so this was very helpful.

I initially spoke with Daniel ** who was very nice and tried to help me but I had problems getting into my email when I spoke with him so he sent me email with info with how to uninstall and install Total Defense. But I was unable to and called again and spoke with Laurie **. Laurie was very patient, kind and helpful and walked me through everything and was great. She was so patient with me which I really appreciated. She called back 1/2 hour later to see how everything went. Unfortunately, my computer is old and very slow so it took a while to complete. It's working perfectly now! Thank you so much to both Daniel and Laurie -- who are both very professional!

I needed to add virus protection to a new computer. It took help from one of the phone assistants to complete the task. He was extremely helpful and together we were able add the new computer and update protection on an older computer. Reaching help via phone was very prompt and very helpful. I would definitely recommend this service and product.

Representative Felix was extremely helpful. Understood the issue immediately and walked me through it. Issue resolved. Very courteous and professional. Also was very pleased at the quick response. Did not have to wait long to get through. So far happy with the service I have received and would not hesitate to call in the future if additional questions arise.

The Total Defense on my computer was not operating. The wait time on the help line was minimal. Carlos ** knew exactly what the issue was and emailed me a fix. The fix worked flawlessly. This is the best experience I have had dealing with a software company.

I Talked with your Technician, Daniel **, and he was very professional; competent; and pleasant. He guided me through process of deleting and then Re-Booting Total Defense on my computer. It was a pleasure to do business with Total Defense and Daniel **. He represents Total Defense very well.

Jim **

Via pop up received an alert message someone was trying to acquire my ap address. I ran a total scan and not alerts found. I called to Total Defense help line to confirm and see if any action needed.. Ali directed me to cleared out my Cookies and problem solved. THANK YOU Ali who was AWESOME!!!

I was having issues with downloading the protection on my computer, but Laurie helped me find the correct solution to resolve the issues in a matter of minutes I was able to download Total Defense. I was able to do this with a quick phone call then an email. Thank you so much!

Took care of my concerns very quickly. I feel safe on the internet again. Thanks for being there for me when I needed help. Very friendly and courteous representative. Your program is great. I have had warnings about unsecure web sites, and I did not go there. This is nice to have on all my window devices.

Windows security was not updating. Total Defense security Technician Support was outstanding. Helped me get my problem resolved very quickly. You guys are great as always. No long waits on the phone to get help. Hope you guys continue this great service. I will highly recommend you to all of my friends.

Awesome job working with Brandon today, he took the extra time to help me understand why the program would not run and what may have happened. He then guided me to fix the issue. Now I what steps to take in the future if this were to happen again.. I'm very Grateful for Brandon's assistance today. Bravo!

Carlos was very pleasant to work with. He walked me through my issues I was having and was very polite. Carlos' knowledge was beyond excellent and he explained how to remove old PCs that was showing up on my account I no longer have. So a big thank you Carlos for your help.

While on line, visual and noisy alerts appeared indicating that the computer was locked and a telephone number to unlock it provided and NOT to shut it down. Previous experience told me to shut it down anyway and I did immediately. I also was NOT going to call the number provided. I called Total Defense. Dan ** was very calm, professional and put me at ease, telling me I did absolutely the right thing. After a short wait, I rebooted and all was well. I just needed to hear it. Thank you.