Shared screen with Brandon, he is very knowledgeable and knows the product extremely well. He uninstalled TD, reinstalled it and made a few changes to the settings. As of now it is working great. Also sent me a link to reopen the case if necessary. I would definitely recommend Total Defense to my friends.

In all my dealings with both the technical and account staff I have found them to be very knowledgeable and helpful with my concerns. Also, the product itself has cleaned up my system and probably saved me money and the trouble associated with identity theft. I feel safe with Total Defense. Total Defense is worth the cost.

Carlos is great! He explains things perfectly to a guy like me who knows nearly nothing about computers or technology! I have been with Total Defense for more than a few years now. And being able to contact a human being by phone is the most important thing for me.

Thanks Carlos, You expedited my request in a prompt, courteous manner. There were no issues. You were knowledgeable on the questions I asked about my subscription renewal assuring me no further action was needed on my part such a downloading, etc. A pleasure to talk to someone who is able to address my questions with accurate answers. Great customer service!

Whenever I have need to contact Customer Service, which is infrequently, it is a pleasure. The representatives are extremely helpful, articulate, and professional. I spoke with Carlos ** today and I was extremely pleased with his assistance in resolving my issue. I was able to speak to him without being put on hold and had my issue resolved in less than 10 minutes. Customer service is excellent!!!

Daniel was very patient and articulate in helping me renew Total Defense. I am not expert with computers. I really appreciated his assistance in explaining that I would have to remove and then reinstall the defense program. I needed to accomplish this task and was told to call back and ask for him if I had any further difficulty. If he was not available he assured me someone else would be available to assist me.

The tech support person, Daniel ** really reflected the attitude of what a tech support person should be: knowledgeable, responsive, and patient. He was able to pick up immediately on what was needed, and in no time, my issue was resolved. Kudos to Total Defense for having such knowledgeable people on staff.

When I call there is someone always very helpful with my questions and resolved the problem if there is one. Very satisfied with Total Defense and the service that is offered. Would recommend to others is asked about the service that Total Defense offers. Other companies dont offer the same kind of response very satisfied with the service will continue to use.

Brandon understood my question for applying a discount to my annual subscription. He acted in a professional manner and assured me a discount would be applied to my annual subscription. I can't ask for better service. I will remain a loyal customer of Total Defense.

I lost my hard drive weeks ago, and I think I put TD back on incorrectly. Today, when I started the computer, TD froze it and gave me the option to renew or uninstall it. Knowing it was not time for renewal, I uninstalled it, and called for help. TD was back on my computer in only minutes, but I would not have been able to do it myself, I'm sure ~ at least not that quickly or easily. Thank you!

I call to have some help me download new software. The technician showed me how to download it to a previous app. It was super easy to do. The technician was very friendly and wanted to make sure my experience was fine. Wish my experience with other companies was like this.

I wanted to renew my subscription but ordered the wrong level of protection for my device. Daniel was very helpful and successfully refunded my money for the wrong purchase, restored my previous subscription with my new purchase, and guided me through updating my Total Defense application. If I would have known it would be this easy, I would have called yesterday. Thanks a Million!

I sent a message to support about having problems validating my email address. I received a response almost immediately from Daniel ** at Total Defense who sent the required info, got my email address validated and sent me an email back advising me validation was complete. I am happy with excellent customer support!

I used Total Defense before this time, it is why I decided to do again. I'm very greatly fully and satisfied with your product, so I will keep using it always. Communication with you is fluent, easy and fast. Thanks for assistance and help during the past times and in the present times. Best regards.

I’m a retired 70 y/o male who still considers myself a novice when it comes to computers. Fortunately I spoke with Carlos who was a great benefit to me. He was understood and answered all of my questions and concerns. Great asset to Total Defense and should be a Trainer. RCK

Had difficulty editing payment method online using an iPad: half the screen was covered by a menu. Called Total Defense support. Ali ** changed the data for me and asked for a screen shot. Took less than 5 minutes start to finish. Great support from Total Defense.

Carlos was courteous, clear, patient and very helpful with my need to set up my account, reset my password and install Total Defense on my new laptop. I had previously not been able to navigate the web on my own. He addressed my issues, provided great service and made my day! Thank you!

Thank you Daniel for your help. You were great. I have used Total Defense for several years and have never been sorry. I would recommend it to anyone especially senior citizens. It is easy to operate and keep my computer up to date and safe for me to use. Thanks.

Tech was able to help me resolve my issue with a trusted website link in an e-mail coming up as malicious in about 30 seconds. He listened carefully and explained how the program would respond to my command to continue on to the site. And it did exactly as he told me and the site opened. Bravo!

Dan was so patient, as he has always been! A strange page popped up on my phone. I called to verify it was legit. Dan reassured me it was and then went the extra mile to help me install better protection, ie web protection! Thank you Dan and Total Defense for protecting us! All the best, Denise

I renewed my Total Defense Security and I remain a long time loyal customer. Daniel P was a pleasure to work with. He was polite, knowledgeable and expedient and I thank you Dan and Total Defense for providing exceptional customer support for outstanding computer protection. I have and highly recommend you to all my friends and family.

When I tried to make a payment, refused to accept. It would only allow “cancel”. After several attempts I called and the Agent resolved problem quickly. Thank goodness for the phone. If I had to resolve this with online instructions, I would have let this lapse. When you have problems online, you a human conversation to resolve the problem.

Dan was professional and answered all of my questions. It was great to deal with one person rather than being forwarded to another "department." Thank you Dan for your helpful and courteous responses! I am glad to be a satisfied Total Defense customer and appreciate all of your assistance. Have a great day!

I was very pleased with the courteous and helpful service I received from Carlos this morning when I was updating my credit card info. He looked up my account info and assisted with updating my credit card info. He gave me the date which my account would need to be renewed and made me feel confident that everything is up to date.

I had an issue when attempting to backup my Mac, using Time Machine, after installing Total Defense for Mac. I inquired about the issue with the Total Defense team and received a solution from their Customer Support Specialist, Daniel P., about a half an hour later. SUPER QUICK response with clear instructions that fixed my problem on the first try. THANK YOU... HIGHLY RECOMMENDED!!

Danial **, Customer Support Specialist guided me through the successful installation of my Total Defense PC Tune Up product. Dan is very knowledgeable, experienced and patient. In a short period of time, he had me set up and using the product. If I need to contact Total Defense Customer Service in the future, I hope I have the opportunity.to again have Dan as my Support Specialist-

Tom

Excellent service. Knowledgeable and patient with the customer. I was absolutely hoping I would talk to somebody who would not brush me off; Carlos did not. He walked me through each step. I would sincerely recommend Total Defense to my friends who I know are not computer savvy, They make sure to give you plenty time to renew your subscription.

I needed assistance in the installation of my Total Defense Software. Mr. Ali ** assisted me with great knowledge and experience. Mr. Ali installed my Total Defense in no time and he was such a polite and courteous gentleman. Now I feel safe using my computer because I am protected by Total Defense Software.

Ali ** did an excellent job assisting me and answering my questions. He walked me through the various steps needed for renewal. Great asset to your company. Ali was pleasant and conducted himself in a professional manner. He was knowledgeable and readily answered my questions as I proceeded through the necessary steps. Once the subscription was renewed Ali had me access and begin a scan to be sure everything was working properly.

When I called it was answered promptly. Carlos was on the line ready to help. Carlos is a great customer service person. He helped me through my issue step by step. He solved my problem quickly. Before we ended the call he made sure everything was working the way it should. Thanks for having him on your team.