I got Omega warranty when I bought my 2006 Buick Rendezvous brand new and my experience has been good. I took the car to the dealer and they were troubleshooting it for the fuel pump. They told me what was wrong and they called Omega to see if it qualified for a claim and it did. They gave me a loaner and my car was fixed.
But when I went to go pick it up, it wouldn't start so the dealer kept it for a couple more weeks to test it. They started it twice a day every day but they didn't find anything else wrong so they called me and said that they didn't know why it didn't start that one day and that maybe there was an error in the line. I've noticed that most car places wanted me to deal with the warranty. Other than that, I gave them Omega's information. They called Omega and they called me back saying that the claim was approved. Everything went smoothly.
I've been with Omega since 2010 but it was under a different name then. Initially, I was disappointed with the original people in some aspect because of certain things like the airbag. I was told that my horn was hard to push and I should have taken it to the dealer for the manufacturer warranty when I bought the vehicle new. But I never got around to it. They researched it and said that there was a sensor for my horn but it was connected to the airbag. They said that it should be replaced and in order to do so, they should replace the airbag although there was nothing wrong with it. I understood that my airbag was not covered but my horn was.
I started the process with an attorney but I didn't finish it. I went through a lot of stuff to try to get that fixed. Ultimately, I never got it fixed and I thought it was ridiculous because the horn was covered. But because for whatever reason, the way the manufacturer made that vehicle, the sensors for the horn were a part of the airbag. In my eyes, it should have been covered. I've warrantied twice. The first time, it cost me $2,400 and the second time, it cost me $2,800. Overall, I would recommend Omega based on my current experience with them.
I had an alternator replacement done on my Honda Accord and the claims process for that was easy. I called Omega and the person that spoke was helpful. Everything was great. I'm totally satisfied with the process and would tell my friends that they need to have Omega Auto Care.
I have a 2010 Corolla covered by Omega Auto Care and the guy at the automobile place filed a claim for the repair of a timing chain tensioner. The repair guys called Omega and it was approved and paid for in about an hour. The claims process was great so I was satisfied. I would recommend them, though I wish they would cover a little more, like for brakes and wear and tear.
Original review: March 10, 2018
Omega Auto Care is amazing. I called in for the wheel bearing of my 2014 Mitsubishi Outlander Sport, and filing a claim with them was not difficult at all. In less than 30 minutes, I took the car in. They did everything in one day and I was very satisfied.
Original review: March 7, 2018
I bought this Warranty policy in December 2017 when the dealer Warranty ran out on my 2015 VW Jetta without doing any research. So I have had no reason to use it until March 5th 2018 when the AC went out so I took it to the dealer and prayed I had made a good choice. As it turned out the claim was approved right away for almost $2000.00 bad compressor. So when I picked up my car an hour ago I asked them if they had any problems with Omega. I was told this is one of the better companies to work with. Now keep in mind I have only made $500.00 in payments to Omega. Buy Omega. You won't be sorry.
Omega Auto Care covers my Nissan Altima. Filing a claim with them was pretty easy. All I had to do was make a phone call. I was pretty amazed because I just had gotten the policy not too long before that happened but they didn’t give me any problem at all. They told me exactly where to go and they just did it. It went like clockwork. It was a very good service. Omega Auto Care is easy to get and to use. It’s also important to have. My car was newer and I was thinking I don’t even need it. But from past experiences in life, I was super glad I had it a couple of times.
Original review: March 2, 2018
I used to be a Ford employee and I bought a 2008 Ford F150 from a Ford employee directly and it had an Omega warranty on it. I've been with Omega for three years now. The warranty repair process is a bit difficult at times in general. But then Omega does a good job of tutoring me through it and making it hurt as little as possible. And the people that I've dealt with have been respectful of my time, which I appreciate.
I submitted a claim when my truck had a front end steering problem. And then, there was a serpentine belt that was slipping a little bit and there was a couple of other little things, too. I took my truck to Autopro Service Center. I handed the warranty information to them. And the guy there called the warranty company and had to deal with it. A few things were done on my truck, and then they couldn’t fix it in the time that they originally told me that they could. Also, the guy there, Calvin, was really rude about it and used some really bad language and curse words. It was totally unacceptable. I got my truck from there, and it then had a four-wheel drive issue.
I went to the Ford dealership and they fixed the issue, but I had to pay another hundred dollars deductible. I was in Atlanta and was busy in the office, and I didn't have time to speak with Omega. But I shouldn't have had to pay another deductible because it was a work that hadn't gotten completed the first time and I had to switch shops. The Ford guy fixed the issue. But when I was driving out and leaving, I noticed that it had the same kind of noise. I called the Ford dealership and made another appointment. I explained what the issue was and they said I should drop my truck off. I'm going to drop it off tomorrow.
Omega themselves has been good. But I was getting a couple of mixed signals from them. During the claim about my four-wheel drive issue, the initial shop called and told me that Omega said I was out of coverage. So I called the warranty company and the rep said I still got $3,500 coverage left and it goes until June. It was rather a little snap through with one of their adjusters. I will always get a warranty on a vehicle and it would still be Omega.
Original review: March 1, 2018
I got my Cadillac SRX covered by Omega Auto Care. I've been with them for a year now, and I'm satisfied with their claims process. Having a warranty is very important. One doesn't have to pay a dollar out of pocket in case something happens. And I would tell my friends to check Omega out because it is a good company.
I got my 2013 Chevrolet Impala covered with Omega Auto Care and one time, I was dropping off my fiancée when all of a sudden the car broke down. I called them and they were really quick in getting to me. However, I wasn't informed about certain things. The mechanic said the fuel injectors needed to be cleaned and I didn’t know that the company didn't cover that. Also, I wish I was informed about the rental car because I had to keep using Lyft and Uber. Despite that, I tell friends and family that if they really care about their car, they should get that warranty.
Original review: Feb. 26, 2018
I didn't have any heat on my Chevy Spark and when I filed a claim for it with Omega, it was very easy. I was very satisfied and would tell others to definitely get Omega.
Original review: Feb. 25, 2018
When I had to file a claim for my 2015 Chrysler 200 thermostat issue, all I did was call Omega Auto Care's 1-800 number and they will set everything up. They told me that if the repair is over three hours, I would get a rental car. And then they told me that once I turn over my car to the Chrysler dealership, all I have to do is to give them the claim number. I didn't have to do anything after. So far I was satisfied with the overall process. If someone would ask me about Omega I will tell them that's it’s affordable and they are very good. In fact I've told this to my mom.
Original review: Feb. 24, 2018
I have my Nissan Altima 2013 covered with Omega Auto Care and I called to ask them if they could do anything about it because my gear shift wasn’t going into reverse. I had to wiggle it and then I have to jam it back just to turn it. The repair company made a claim to them online for my gear shift assembly and the whole claims process was very decent. It helped me out a lot and we got it fixed. It was a good and very dramatic experience. Everything was perfect and I was very satisfied with how Omega handled my situation. They cared about getting my vehicle fixed and I recommend them.
I have a 2014 Volkswagen Jetta covered by Omega Auto Care. My most recent claim was for a cold pack, spark plugs and spark wires that needed to be changed. The repair shop filed it for me. The overall process was good and I was very satisfied with it. Omega Auto Care is a good company and it’s reliable.
The heater fan on my 2012 Ford Flex had to be repaired and I took it to the Ford dealer. They dealt with Omega Auto Care for my claim and everything went well. It took Ford an hour and a half or two for the repair and I waited on it. I was happy with the claims process and I would recommend Omega.
I have a 2010 Mazda CX9 covered by Omega Auto Care. When I had issues with the window motors, I took the car to Midas and they called Omega. Omega covered the claim and I’m satisfied with their process.
Original review: Feb. 19, 2018
There was a problem with the electrical control board and it was causing the fuel pump to fail or rendering it inoperable at random. After several attempts to remedy the problem, I finally took the vehicle back to the dealership and they found out what the issue was and told me how much it was going to be. I thought I had lost it because I thought, "It’s just a fuse panel. Is it made out of gold?" I was in a daze at first and then thought I got this plan. So I called Omega Auto Care to make a claim and they told me to make sure the dealership contacts them before they do any work on the vehicle. I called the dealership and the dealership called me back. After that, my cost became $100, which was way cheaper than $1500.
The claims process was almost effortless. I couldn’t believe that the dealer came back immediately and said they already processed my claim with only $100 to be paid by me. I was surprised that that much would be covered. It couldn’t have turned out better. When I bought the plan, there were all kinds of claims they were making that they cover this and all. I thought, “We’ll see. Hopefully, I won’t have to ever use it.” But when I did have to use it, I was surprised. It really is what they said it was. If I buy another car, I’ll probably just contact them again. I could recommend Omega to somebody.
I had my Mercedes covered by Omega Auto Care. When I go to the shop, the guy there takes care of filing the claim for me. In fact, we recently filed a claim for the window. I've been with Omega for a few months now and everything is perfect, so far. I’m happy with them. They’re a wonderful company. I have tried the other ones and I don’t like them.
I have a 2006 Nissan Sentra, which was in a tow deal because it wouldn’t start and I left the key there. It was fixed by putting an alternator on. Overall, I was very satisfied with Omega Auto Care. It's better than the ones that come with the car, whose warranty expires and you can't put everything to get it fixed. I recommended three people to them.
My truck is a Honda Odyssey and I had trouble with it two months ago. I took it to the shop and the mechanic said it was an alternator problem like I thought it was. That was under warranty so they replaced it. Omega Auto Care is good and I would recommend it.
Original review: Feb. 16, 2018
I’m glad I got a warranty from Omega. Initially, I didn’t think they were worth it because I always thought I'd be paying for something that I'd probably never need. But I'm always happy and very satisfied with them. I've needed them twice and they've been a big help. When I brought my Trailblazer in because of a fan clutch issue, the mechanic, Chris, told me what was going on with it and he knew the process of calling Omega and what it took to complete a claim. He faxed everything that Omega needed and they faxed everything back. He took care of my problem and was really fast about it.
Original review: Feb. 15, 2018
I have a 2013 Chevy Cruze covered by Omega. I recently had an issue with the water outlet seal and gasket and they filed the claim for me. They called it in and got approved. Everything worked out pretty good. The only thing about it is that there was some type of sensor on it, and they didn’t fix that. But I'm 100% satisfied and I'd give them a good recommendation.
Omega's claim process was painless and the shop did everything in a day. It was a very good experience and I would recommend it.
I had my Hyundai Sonata covered by Omega Auto Care. They gave us a book on what's covered but the regular maintenance like brakes, oil change and the typical things that you have to do for upkeep are not covered. I recently had a motor issue. I have a mechanic that I’ve used for years and I took my vehicle in, gave him the card and he took care of all the work. He said they have to call Omega and get authorization, and then I had to pay the $100 deductible and they'll charge the remainder. They gave him a credit card that he could charge to get reimbursed. This is the first time I’ve ever had to use Omega. I was skeptical but they gave my mechanic no problem. I would recommend them because I did have good luck with them. I just wish it didn’t cost so much because it was $1,800 for four years coverage.
I have an extended warranty with Omega Auto Care for a Jeep. I've used the warranty when the water pump went out on the Jeep. The dealership filed the claim for me and handled the repair, and there were no problems.
My Lexus ES 350 had a water pump issue and I went to a Lexus auto dealership and they did all the paperwork in filing the claim with Omega. I virtually didn't do anything. Also, I've used the roadside assistance twice, and I'm very satisfied with Omega. They were very patient with me and they were pretty clear about everything. They made it very easy to apply for the warranty. And so far, they made things very easily to use their services when getting stuff repaired.
Original review: Feb. 10, 2018
I have an extended auto warranty with Omega Auto Care for my ’98 Cadillac DeVille. I've only had to use the warranty once, for my air conditioning blower motor. The blower went out and I took my car to the dealership, and the people there said that was what it needed. I had my policy with me and they said part of the repair was covered, and they submitted the claim for me. The person in the auto repair shop said, “Okay, it's good,” and the repair was done and I was happy. Everything went so smoothly in my using the Omega coverage and I would recommend Omega Auto Care because I didn’t have any problem with the warranty.
Original review: Feb. 9, 2018
I have a warranty with Omega Auto Care for my 2012 Toyota Tundra. A lock for the door of my car stopped working and my alarm didn't set without that locking, and I needed to file a claim with Omega for that repair issue. The repair and claims process was relatively smooth on my end. I gave all of the Omega information to the guys at the dealership. They called Omega and got the claim pre-authorized before they started the repair work. They were done with the repair and I could've had my car back at noon, but their payment didn't get there until later, so I picked my car up at the end of the day, which wasn't bad. I would have certainly been annoyed if there was a couple of days delay in getting my car back. So far, I've only had that one experience with Omega and the delay wasn't even a major one, and everything else was smooth sailing.
The claims process with Omega was good overall. But the guy that I dealt with at the dealership commented that they don't have an account with Omega. Since Omega is an auto warranty provider, I'm surprised that they don't have an account with Toyota, GM, Mitsubishi, or other name car companies. Omega could do something with the parent or main company and ask that they be authorized to go to the company, and then let the in-house of the company funnel or disperse the claim back down to the dealer. If there had been an established account between Omega and Toyota, then the payment could have been quicker, although I understand that Omega can't establish an account with every single dealership throughout the country. Nevertheless, I'm very satisfied with Omega Auto Care and I would recommend them to a friend.
Original review: Feb. 8, 2018
Omega Auto Care doesn't make people go through hoops to get things fixed on their vehicles. I called to make a claim for my 2010 Pontiac G6's direction signal and they told me to have the auto center call. The auto center gave Omega a call and managed to get the direction signal covered while my car was doing regular routine maintenance. I traded my Pontiac last week so I no longer have any vehicles covered by them, but I had been very satisfied with their claims process. It was very easy for me.
Original review: Feb. 7, 2018
I got my 2010 Chevy Impala covered with Omega Auto Care. I used them once and I called them up and the person I spoke with was very nice. He asked what was wrong with my car. And I asked if I could I take it down to Knoepfler Chevy and he said yes. So, I did and then, they paid for it. I was very happy. And I told my friend that they did a good job for me.
I have a Jeep Grand Cherokee covered with an Omega Auto Care warranty. Recently, I filed a claim when I heard about a recall and I had a leak in the vehicle. I went to the dealership and they looked at the car, and they told me what was wrong with it. Then the dealership took care of setting the claim up with Omega for me. They called the Omega people and told them that I wanted to use my warranty. The claims process was easy and I've had good satisfaction with it. I'd tell a friend that getting an Omega auto warranty is well worth the money.