Original review: March 7, 2023
I had a claim for my vehicle and the shop took five days because Omega took a while to bring the parts in. But it was normal. Other than that, everything was good. The communication with Omega was very good. Also, the cost and quality of their service is perfect. I always send them a lot of customers.
Original review: Nov. 2, 2022
Omega covers everything and I love that. I had a transmission issue and they changed the transfer case. I just took it to the shop and they took care of everything for me. But I'm thinking about taking it back to the shop to have them check the vehicle because sometimes it changes gears okay and sometimes it doesn’t.
The sensor went bad in the transmission and I didn't have enough miles on the car to make a claim on it. So, I had to wait and drive around where it wouldn't go in high gear. Finally, I got enough miles on the vehicle and everything was cool. The dealership let me have a rental. The adjuster had to inspect the car and approved the work. They fixed the transmission and everything went smoothly.
Signing on was easy. Making the claim, however, Omega Auto Care would deny you the first time every time. So, you have to make an appeal and it's not an honest system. It was for a timing belt, which seemed to be specifically listed as covered, but they told me that it's specifically listed as not covered. But they would refund me the money that I had to pay out of pocket anyway because they denied the claim, and they refunded me even though they claimed that it wasn't covered. But I don't understand why they would have paid me.
I'm still using them just to get all the maintenance stuff, but I'm gonna cancel it because I'm sure that if anything else comes up, wouldn't do a courtesy thing again and they would claim everything is not covered. Everyone that I talked to that works at Omega were all nice and kind. Everything was out of their power. But Omega should have in-house adjusters. That would defeat the purpose and there's a reason that they have out-of-house adjusters. But that was where all of the miscommunications occurred.
Original review: April 25, 2023
The front end of the car started making a noise and I sat right there at the shop and the mechanic fixed it. It’s good so far. I'm satisfied with Omega and I feel secure in having the protection plan. If something happens, I don't have to fork the whole thing out.
I liked that the information provided by Omega was clear. Their reps were very informative. They've been very helpful with the dealers, and mechanic shops have been able to work directly with them without me in the middle. I had claims for the transmission and wheel bearings. I did have to pay some out of pocket because the dealer that I went to only used OEM, and Omega didn't cover full OEM prices. They only cover aftermarket. So, I paid the difference. Overall, having Omega is worth it.
I had to get my car fixed and Omega helped me out. The fuel pump was bad in the motor and the air conditioner wasn't working and something else was going on. They took care of all that at the Chevrolet place for me, and I just had to pay a $100 deductible. I had to pay for oil change though. Also, they told me they didn't want to go to the Chevrolet place, but I told them I wanted to and they said that's fine. They've been good. I like everything about Omega so far.
Original review: April 17, 2023
I have a Toyota Sienna, a Nissan Sentra, and a Hyundai Sonata. They're all covered by Omega. So far, it’s been good. When I filed claims, all went well except for the rental car. But that was fine. One claim I had was for the Hyundai Sonata. It just cut off. I wasn't quite sure so I called Omega and they instructed me to send it to any shop that I wanted to send it to and give them my card number. The shop called Omega and within two to three days, they got back with them and instructed them that they will pay for everything. They let them know if something was up under the warranty and it was. They then had their pieces sent over to the shop. I got the car back within a couple of days. I was out of the car for about a month. They were short of pieces and the shop had a lot of people come in. The car was sitting there for probably about 16 days. I was just glad I got my car back. I have referred a lot of people to Omega and they seem to like it as well.
I first got the Omega when I had my truck and it's been five years now that I've had the warranty.
I took my truck to the dealer as I needed service. I gave them my extended warranty, but it didn't go through the extended warranty because I didn't realize that I still had an extended warranty from the dealer. When my truck was paid, I extended the warranty. When there was an issue with my air conditioner, I went to get service and it was declined. The first time I took the car to the dealer, they ripped me off. I was not going to take my truck there so I asked Omega what dealers they have listed so I can go to them. I went to the one here in Port Saint Lucie. The guy there was so rude and he he said it was declined and it was gonna cost me $3000 to fix my air conditioner.
I asked why it was declined and he said "Because you still had an extended warranty on that particular part of the air conditioner." When I called the dealer and I asked if I had an extended warranty on the compressor, he looked it up and said no. The warranty expired a certain year. That was when I called the auto repair again and told him what the dealer said. But he said that was what my extended warranty said. I called Omega again and I told them the story about how I no longer had the warranty. The rep looked and told me it was still warrantied. I said, "No, it's not. I have proof here that it's not." He told me "I can't do anything. You have to go back to your auto. That's what your auto repair said."
When I went back, I said the auto repair, "Don't do anything until you get this fixed." That's a lot of money and I've been on this insurance for a long time. I showed proof that the part wasn't on the warranty. The repair shop called Omega again and got it fixed. Omega finally accepted the claim. I still paid the guy 800 and Omega extended warranty paid the remaining.
On top of that, the repair shop guy said I was gonna need brakes and pads. He said he could do everything for almost close to $3,000. In the beginning, he was so nice. But when I didn't wanna do the brakes and everything with them, he got mad. I called two other mechanics and they told me, "But that doesn't have to do anything with Omega." That's too much as well. I got my brakes and everything for less than 1,000.
When they fixed my air condition, the guy had to take pictures for Omega to believe them that it was a true statement. When they declined the claim, I was gonna cancel my Omega extended warranty because what's the use of having extended when they're always declining my claim? But I still kept it and my truck's been in good condition. I still have it until '24. But no, definitely, I'll give them a 5. I'll give Omega a 5.
Go for Omega. But you have to be careful with the shops because they'll double the price. Even the dealer will double the price. I have a really good friend at the Cadillac. I said, "When I brought it here, they still charged me over $2,000. I know that I could have fought it, but I was just so busy." I really got mad at the insurance sometimes. Omega didn't wanna talk to me because they go directly to the shop.
The warranty paid off. The dealer said it worked great. They handled all of it at the dealership. Omega covered everything but the $100 deductible. The warranty gives me peace of mind. Get Omega. They didn't lie to me and I had a pleasant experience with them.
Original review: April 15, 2023
The mechanic was on the phone for two hours trying to get the claim with Omega okayed. It was for replacing a window regulator on the driver door. I paid $100 down and the repair only took him a couple of hours. Omega saved me some money there. I’ve told a few people about my experience.
I kept having trouble with my car starting, and when I took it to the shop, they determined that one of the issues with the vehicle was the alternator. The car was in there for about two weeks. There were lots of things wrong with the vehicle, so the shop fixed what the warranty covered. That process was quick, but there were other things wrong with my vehicle that the shop had to fix that weren't under the warranty. Omega only covered the alternator for the vehicle, and for what I'm paying, I thought more would be covered, but I haven't had time to really look into it. The additional work that needed to be done, I had to cover, so I gave the shop permission to go ahead and fix the car.
At first, I didn't even know the warranty company's number or their name. I don't have anything in my records. No mail. They sent me an email when I first took the policy out, but that got lost. I had to call the number on my bank statement and they gave me the phone number for Omega. When someone asked me about Omega, I gave them the information. I told them that they would have to call and find out what would work for them, because they have different plans and I didn't know which would work. I said the coverage that I have doesn't cover everything that I thought would be covered, but nevertheless, I didn't have a problem. They were friendly and courteous. They gave me a list of auto repair shops to contact and if I use the ones that they recommend, then they waive the $100 deductible. That was great.
I've been paying $151 a month, and Omega told me I have four more months, then I'll be done paying what I need to pay into the coverage plan that I have with them. It took me 24 months to pay the total cost and I wanted everything to be in the warranty. However, I know what I'm paying and what they cover, so I had recently put a callout to them because something's wrong with the car, now, with my electrical. The person that I spoke with said that that would be covered under the warranty and that he would send me the recommended places that they send, but I never received that email from him. I have to put a call back out to them.
I've had Omega for years. I finally used it the other day for a radiator and a heater core. They were good about settling my claim. I had to pay out-of-pocket for 200 and some bucks for the deductible.
Omega has helped me pay for quite a few things with the car, but it's not all easy. The car kept stopping. It's an INFINITI, so it's a smart car. I was driving down the road, and then the car just said, "Car malfunction." Then I just lost complete power in the middle of the road. I took it to get fixed, and they fixed the alternator but they did it three more times to where I had to take it to the dealership and get all of this stuff done. Initially, Omega covered the alternator, which was cool. I had to pay the deductible. Then, once they messed up again, I took it back to the place, and they just replaced the alternator on some type of warranty because I had maxed out. Then the third time, once they did it, they said that I needed a new computer for the car, and Omega didn't cover that, which was like $3,500. Then, we needed a new transmission and I had to get another alternator after that.
As far as the claim process, I have to find a dealer that will accept Omega, which is really hard for me. Then, when my car is there, Omega says that they'll pay for a rental car, which they never did. I've been in a rental car for quite a while because my car broke down on Christmas Eve. I just got it back on March 23rd. They didn't pay for the rental and the battery. They just kept saying that I have to send my receipts in and send them to all these different places. That's too much. I'm already dealing with all this stuff with a car. I still recommend them to everybody. Every time someone's car is down, I'm like, "You gotta get Omega so they can help you pay for it." The best part about having a warranty with Omega is I don't have to pay as much if my car breakdown. I would have been out of like $12,000 fixing my car but because I have Omega, I only came out at $4,000.
Original review: April 2, 2023
Omega's customer service was very nice in discussing the warranty and what it was about and how it could assist me. As far as claims, I'm thankful that I don't submit the claim. Where I go, they submit the claim and verify the information, and I'm finding out if I'm approved or not. I've never had any problems. I call, and I've been successful in talking to someone to ask me if I am okay. I like Omega. The only difference is the part sometimes are not manufacturing parts. So depending on what type of car you have, if you want the manufacturing parts, you gotta pay the difference. That was what I had to do. I had to get a starter for my car, and the starter that they wanted to give me was not a factory starter.
Every time I call them and I spoke to customer service, the first thing that they made me feel good about is my safety. "Are you okay? Are you in a safe place? Do we need to get someone to you immediately? Where are you located?" That makes a difference in customer service. Why wouldn't I wanna go to friends and family? Why wouldn't I wanna know people about them? Because they had my best interests at heart, and my family, I'm sure they're like, "Wow!" So, I tell my friends and family that if they don't have a warranty, Omega is the best place to go.
The couple of times that I had to use Omega, it was pretty seamless, so it was good. There was a time when my car kept showing passenger steering system warning, so they had to change a lot of things in the seat. Then one time, the rear brake light apparently was malfunctioning, so that was changed too. There are a couple of things that were not covered by the warranty. The last time that I used them, I had to pay about $1,000. But overall, I'm happy with the service.
Original review: March 23, 2023
I'm pretty satisfied with Omega. The transmission was shot, so I took it to a transmission place. They were very good. I had to leave it there a while. It took a little while for someone to come down and look at it, but everything worked out. I'm very happy with it.
Omega has been terrific. I had to have a new front axle and they took care of my repair. The dealer said Omega has got a good plan. That was very important for me to hear from my agent.
I talked with their representative and he was extremely helpful and knowledgeable. There was no pressure and the prices were fair. I took time to make my decision and then I called him back. Signing up was pretty easy and straightforward. I was looking for a full bumper-to-bumper coverage and I got everything that I wanted, plus a maintenance care. We just put brakes on my wife’s vehicle and they covered up to a couple of hundred dollars on the brake replacement.
I needed a new transmission for my car. I took it to the dealership and they handled the rest of the claims process with Omega. It took three weeks, and it only cost me $100. They gave me a used transmission though.
Omega Auto Care has been great. It's a good deal and I've had no problems. The last claim I did was for an engine rebuild. The mechanic and I called them, and the claim process took a little while, but once they got everything approved, it went good.
Original review: March 6, 2023
Communication was great. I knew I needed the coverage, and the person I dealt with was a good salesperson. Everything was good, and I got the coverage immediately. The service has been good. When I needed service for my transmission, I just brought my car into the dealership and let them know what extended warranty I had. They dealt with the people and got everything going. Now, my car is running great. All in all, I recommend Omega Auto Care. I thought they were gonna give me a hard time. It was a little staticky at first, but then everything turned out fine. It's very important to have coverage. That saved me $6,000.
I wish Omega was cheaper but they have been very helpful the times I had to use them. I had taken my car to Friendly Ford but they weren't very reasonable. Omega found a place for me to get a new transmission. They didn't pay for a new transmission though. I had to get a refurbished transmission, a rebuilt one. I had to pay some out of pocket, but not much.
I called them to see what they offered and I like the fact that I can get a mechanical coverage. If I had a brake job done, they'd pay a certain amount of that. There are certain things they cover and I get a portion back on my oil changes even. It's a good warranty. The only thing I could say that they could improve would be the time that it takes them to get your check to you after you send in your invoice. But other than that, they're great. The people that I normally get on the main line are great people to work with. They're friendly and they do everything they can to try to help you.
Signing up was wonderful because the rep told me things that I didn't know anything about. Also, they were able to get my extended warranty back for me from my old one. I didn't even know I would be able to do that.
There was a leakage with the transmission seal. The most stressing thing with Omega is waiting so long getting through the automated phone calls. But once the call got through, they did what they had to do in a timely fashion and I appreciate that. I appreciate the coverage they've supplied so far.
Omega Auto Care didn't cover my claims. So, I still got my check engine light on. I thought the whole car was covered other than the bodywork. But I had to come out of pocket with the fuel situation. They didn't send me a paper saying what was covered and what wasn't. There were a lot of things they didn't explain to me that I had to find out along as I continued with the coverage. Like for reimbursements, I thought they automatically take it out, but I have to pay out of my pocket and get a receipt from that and send the receipt through email.
The first time I did, it took Omega two months to reimburse my rental car fee. And I went and got a new tire, and they gave me trouble with that. They didn't reimburse me for my new tire. They reimbursed me for my oil change. They got good business. I appreciate the extended warranty coverage. It's very helpful, especially on newer model cars. I recommended them to a lot of people.
Original review: March 3, 2023
My air conditioner quit working and I took it to the dealer that morning and I got it back that evening. They took care of everything. It was a simple job. They said one of the wells on the condenser had broken, so I ended up having to put a new condenser in it. Having the coverage is very valuable because if something breaks, I don't wanna work on it. I wanna send it back to the dealer and let them fix it so I can have my warranty, and everything will be good. Because I'm gonna keep the warranty as long as I got the truck. I’ve had a good experience with Omega.
I just got a new car and it's also covered with Omega. It's very nice and very good. My car's check engine light was on so I took it to my regular Poughkeepsie Nissan. Poughkeepsie Nissan did everything and they fix the car. Whenever something's wrong with the car, they tell me what's wrong. I told them what I have and they would call and see if it's covered.
We have a 2014 Lincoln MKT covered by Omega. Our most recent claim for a water pump was easy. I just took the car into the dealership and they handled it. I would recommend them. The only thing is it ended up costing the consumer the difference and the $124 an hour that the dealership mechanic is running.