Original review: May 28, 2017
Another business owner shared Conversational with me. We mainly got the answering service. All our calls were being answered and it helped with the business. The service was great. I had a great and awesome experience with them, but at the time, our demand wasn't able to fulfill what we had. We left because it wasn't inside of our company's budget. When it was time for me to cancel anything I had, they took care of it properly.
Original review: May 25, 2017
Conversational is the first live answering company I tried and it freed me up a lot to do work. Their cost of the service is a great value for the price. I use their call screen feature the most and their system is super easy to use. I only wish they had a transcript of the calls. Other services give a transcript of a call but Conversational only deliver all voicemails in a sound file. I’d much rather glance at a transcript and see a phone number than having to play a recording to find the phone number and write it down. Moreover, all my interactions with their team have been positive. They’re fantastic, do exactly what they say they’re going to do, courteous, and professional. They’re very responsive if I’m making some adjustment in the day to my call time or if I want a specific person to get through when I’m screening calls. It’s a great experience and I’ve recommended Conversational to a few other people.
Original review: May 17, 2017
Conversational was the first answering company that I’ve used. I use their call answering feature to take my calls, and they are great.
Original review: May 15, 2017
Conversational Receptionists is a great network to use and we enjoy it. We mostly use the receptionist part where people call our office and Conversational refers the callers to us. It helps us keep track of the calls. I get along with Crystal, Christine, and Jenna, and when they call, they're always like, "Hey, what's up?" It's been a happy go lucky stuff. My experience has been absolutely wonderful and I would recommend Conversational Receptionists.
Original review: May 11, 2017
I had a good experience with Conversational Receptionists. We reached out to them because we had a really high unexpected volume that our systems couldn’t handle. We started looking online and one of my staff members came with Conversational. There was a couple of different companies that they came up with but Conversational had an introductory promotion amount. We got their service set up relatively quickly. There were a few kinks at the beginning but once we got it worked out, things worked out great. They were very helpful in taking the calls and messages and handling the volume for us. They kept in touch to make sure that things were going well. They followed up. If there was something that came up, they would come and reach out to us to let us know that they can resolve it. They gave us feedback throughout.
We used them for about four weeks then we suspended the service because things started to level out. We weren't stuck with a long term agreement. It was just as needed, and that was something that we really appreciated including the fact that we could engage them pretty quickly, and they were able to make the configurations and got the script and everything tested and up and running within a couple of days. I would recommend them and would definitely look to them again.
Original review: May 10, 2017
For the most part, we've benefited greatly when we use Conversational Receptionists' service. There were just a couple of things that maybe because of the nature of our field that we would need to clarify to be more specific with them. For instance, when the court calls, we would rather just be transferred right away and for the most part, they've done that, but we've had a couple of times where it wasn't put through, so it caused a bit of an issue.
Also, they type up the emails to us to let us know the message came in which is great but there has been a handful of times where the names would be so off and the only reason we would know it's off is because we're familiar with the case that they're calling about or it's someone where it's somewhat close to the name. What happens is sometimes they leave a message with the receptionist and she's typing it up and the trouble comes if that message is printed out and says Billy Joe instead of Briana. That's the only downside and any type of more clarity is gonna be very helpful for documentation purposes because those are documented for court purposes, too. Then to know exactly the name of who we're calling back is helpful, too.
But the service works very well. We turn it on when we're slammed either in the office with a lot of appointments or meetings that day, or when there is a ton of office works that need to be completed and we don't want to miss the calls necessarily. We want them to be answered by someone and it's very easy for us to turn the service on to where it helps us immediately. Also, it's effective in the sense that we're able to get the messages through email and then also return the calls back as time permits for us. We like the service and have definitely benefited from it. It's doing what it's supposed to do.
But the thing is there are gonna be times when we don't even need it for two or three weeks and times where we would need it two or three times during a week. And with the type of plan that we have set up, we'd like to know if there is a possibility to get some type of warning when we're getting ready to run out of the minutes that we normally use or that we're paying for, so we'd know.
Original review: May 7, 2017
Conversational Receptionists handles my overflow calls and meeting scheduling. It has increased the number of clients who are scheduling consultations and coming through the door. Their team is responsive. If there is any issue and you call them, they will try to handle them right away. In terms of general instructions on a day-to-day basis, it's easy. I send them an email and they usually respond within a few minutes. But one negative thing is they can't tell you on a day-to-day basis how many minutes you've used on a given month and if you're gonna go over your plan or not. You only find out if you've gone over at the end of the month, when there's an additional charge which is usually not that much though. Nevertheless, it's been a pretty good experience with them.
Original review: May 5, 2017
Before Conversational, we used Davinci Virtual. They're about the same, but Conversational is less expensive. We mostly use the messaging feature since they send us emails of when people call. We interact with the team through email. It's been a good experience. Also, we're getting more calls from patients since they don’t get the machine and hang up.
Original review: April 9, 2017
My husband did some research online and found Conversational. I mostly needed somebody to be able to answer my phone to make appointments. But I remember a lot of things that frustrated me, it was more of a training issue. I knew they weren't familiar with my system or with how I book and schedule a client. There were times when they took too long and clients are trying to figure out "Why don't you know what's going on?" or "Why don't you know where Wanda is or what she's doing?" And they were trying to cover for the fact that they weren't onsite.
There were some specific instructions I gave them about how to handle certain gift cards. I require a credit card number on file to guarantee the appointment and they were having a hard time getting that all the time. I'm sure that the receptionists are dealing with all these and answering calls for every business. The way I had my appointments set up is, client would book an hour treatment because I did massage and facial. But I would book an hour and a half for the time. That was always a little confusing. But I thought the way they were searching for appointments was that they would narrow down to which times were available and not just try to schedule people in. I know I had one client that ended up getting her appointment scheduled three times for the same thing.
I cancelled my subscription recently because I closed my business and we no longer needed it but I have recommended them several times to people. Having them answer my phone was great because I didn't realize how many phone calls I was missing. I think it's a great concept and idea for individual practitioners but you've got to be detail-oriented and go through the whole process of explaining how you want things done.
Original review: April 6, 2017
For the price, I decided to use Conversational Receptionists and I let them screen some calls about a week in a month.
Original review: March 19, 2017
I looked up Conversational Receptionists online. They were much better than what I have previously used because they were answering properly and the other one wasn't. Although the only thing we use them for was the virtual receptionist. Their team has been very friendly and they've addressed any issues that we've had quickly. It has been a very pleasant experience.
Original review: March 12, 2017
Bringing Conversational on was very easy and doing so has allowed me to grow my business faster. They marketed an answering service but it's more of a virtual receptionist. I use them for all phone services, calendaring and relaying messages. Then, everything gets patched through to me if I have time to take the call. Or if the client is calling for a status update, I can have them relay a quick message rather than me being on the phone with the clients for a longer period of time than needed. It has given me a better sense of security knowing that if I don't answer the call, someone is answering it and potentially converting that client for me rather than me missing it. There's a lot of value there.
Also, the customer service has always been really great. Anytime I have an issue, I can email them and they usually get back to me within a couple of hours. I speak with them before they transfer the call through and they're always very understanding and good at everything they're doing. I've been really happy with it and it certainly has freed up a lot more of my time.
Original review: March 5, 2017
I have the answering service of Conversational Receptionists and their team has been really helpful, motivated, and patient. There were some technical issues in the beginning, but we got over that hump. They’ve also been very responsive as far as the “script” when people call. However, my clients are not necessarily happy with getting an answering service and end up getting upset. But I was getting 30 to 40 phone calls a day and just not being able to do any work, so it was necessary evil.
Original review: March 1, 2017
We mostly use the virtual reception among all Conversational features. Their receptionists forward my calls and they're all usually very friendly. I've had a couple of mix-ups on occasion. And when I alerted them to it, it got fixed promptly and correctly. So, it's been good. I really appreciated how friendly and responsive they were to concerns.
Original review: Feb. 28, 2017
Conversational's pricing was pretty decent. I used the virtual receptionist and partnering with Conversational had been great. They have a pretty decent service and they respond pretty fast so that helped us out. They did a really good job when it comes to customer service so it's a pretty good company to work with. When I send them an email with a problem, they used to fix it within a couple of minutes so they were extremely responsive to any of the problems or issues we have. They're one of the best companies I ever used.
Original review: Feb. 17, 2017
I used the answering service that Conversational provided and they were able to take calls that we weren't able to take at the time and it was very helpful. The receptionists were also great. They were always on top of things and gave us phone calls when they had questions about things. I'd recommend Conversational.
Original review: Feb. 11, 2017
A former employee told our boss about Conversational Receptionists and the boss agreed to avail of their services. My coworker had set it up and it all started because my mom was going to pass away and we needed to have a backup for the phone. He was able to figure this out to help in case I needed to leave for a funeral. We have them answering the phones during business hours.
The ex-coworker also had RingCentral setup with the phone and take calls or serve as the voicemail that's happening after 5:00 central. We're still trying to figure out the after-hours services part of Conversational Receptionists. They said they weren't a 24-hour service and they sent me an email telling me what their hours were but I haven't been able to go over that with my boss yet. There are a few little things they'd still like to get ironed out. But once we know what we're doing on our end, I will be proceeding with that. So far it's been good, though.
Original review: Feb. 4, 2017
My husband is a lawyer and he wanted a virtual receptionist to answer the phone. At first, we were using a different virtual receptionist and colleagues of his who called to leave messages complained that the person answering the phone was borderline rude. Once when I sort of secret shopped and called in I could understand why someone would think that as the receptionist didn't seem to have the best training. Then when I read the reviews, I heard very good things about Ruby Receptionist and the goals of Conversational. However, Conversational was at the price point than Ruby Receptionist so we decided to give them a try.
When I first looked at them and talked to somebody, their staff did a very good job of explaining their service and what would happen and sold me on it. They seemed like a small company and I was talking to someone who was in the know. And we haven't been disappointed. We've been pleased with them and their receptionists seem to be extremely well trained in being very kind and considerate of whoever is making the call. Also, when I secret shopped them and pretended I had a problem, they asked me about it and had taken down some notes that they gave to my husband. And I had written out what my husband does and they were able to explain that very well and exactly as how I had written it out. So to me, for a virtual receptionist that was a great experience.
My husband also wanted to have text messages sent to him when somebody had left a message. Sometimes he's at a meeting and he's not checking his emails but if a text message would be sent to him, he would see that immediately, know who it's from and determine whether it's something he needs to listen to right away or not. So he also had that interaction with them. But right now we have our marketing person and she turned the phone on to her phone during the day because she wants to get potential new clients and do intake at the same time. That is a feature of Conversational that they can do but we have not pursued it because we don't have our systems down well enough to where we feel that we could pass it out to somebody else. So as of the moment, we're mainly using them for after hours but for about six months we were using them to answer the phone all the time whether it was after hours or business hours.
The one complaint that I do have is when I first signed us up for Conversational, I went through a very long and detailed questionnaire. It's a very good questionnaire and it had a lot of information in it. But that is not available to me and I didn't realize that otherwise I would have printed it out. I wish I could see that again and see if there are certain things that I wanted tweaked or changed a little bit. But they've been very responsive whenever I had a question through their online interface. Having them has really taken a load off of our minds as far as having somebody who's going to be there to answer that phone, answer it well, and get the information to my husband in a very timely fashion about the fact that there is a message or somebody who's called. We are also able to do other things so it really has helped us. We have recommended them to other small law practices.
Original review: Jan. 26, 2017
I use Conversational's virtual receptionist and they have access to my calendar and scheduling so that they can do basic intake. It keeps me off the phone and it strains out vendors or solicitation kinds of calls. We had a problem where I put in the wrong time zone so my scheduling that they were setting up was an hour off, and it was fixed very quickly.
Original review: Jan. 24, 2017
We had done some research among a number of different receptionist services online. Conversational was one of the better-regarded ones on the review sites. And so, we compared them among a couple of different ones. During the initial setup, the team at Conversational were very helpful and accommodating to a few of our requests with regards to how they were going to personalize the account for us and specifically how they address some of our clients. We have a couple of different high-profile clients, we wanted to make sure were treated more like family or in specific ways as opposed to sort of just answering as a cold call.
We definitely use the incoming calls, call screening, and directing them to the appropriate person on our staff the most. We occasionally use the after-hours, voicemails and, also occasionally do the outbound, but that's pretty rare. It's the best $125 a month I spend. It definitely has reduced the amount of time that I've spent dealing with telemarketers, solicitors and actually get to work real quiet. They do a great job of screening those calls away for us.
They have also put a real professional face on our business. We're a virtual-based business. We have staff all around the country. But the fact that the people who answer the phones for us at all the different times zones are able to direct the call to our staff as needed, whoever is on call in that particular area, as well as the fact that they answer the phones and they act as if they are within our own office and many of our clients have no idea that they're not in our office with us. That's a really great feature of theirs.
Original review: Jan. 19, 2017
Conversational Receptionists has picked up a lot of our slack. We mostly use the overflow and after-hours features. We have three lines but there's only two of us that answer the phones so it's nice to have a fourth, fifth and sixth when it comes to making appointments and canceling them. Their receptionists are pleasant and we appreciate that they take their time on the phones and get the messages. Also, their team has been very helpful. I'm hoping for the best in partnering with Conversational.
Original review: Jan. 18, 2017
We went with them because they have a calendar management team. We mostly use the answering service and the call routing. The main benefit that our business got from partnering with them is that their service has allowed some flexibility. They're able to answer the phone, so we don't have to have someone dedicated to the telephone. They're also able to screen calls, so we get the important ones and people that pretend to be doing surveys don't get through. We get a lot of calls from third party vendors who pretend that they're doing a survey and then it turns out that it's a sales call.
All the operators have been pleasant and my clients are satisfied with their interactions with them. I've only had a couple of areas where I've gotten some negative feedback. But for the most part, it's been good. They call, schedule, and update the calendar, and they're professional and do a good job. I'm satisfied with the service and I'd recommend it to others who need it.
Original review: Jan. 13, 2017
My experience with Conversational has been great. I am a solo practitioner and did not want to have to answer my own phone line. Conversational even places calls on my behalf. I love this service and would definitely recommend (and have recommended) this service to anyone who needs a receptionist without the high overhead. The receptionists are friendly and I don't think anyone can tell that they aren't actually in my office.
Original review: Jan. 13, 2017
I used another answering service before and it was like $50 a month. But it sounded like dogs were barking and kids were screaming in the background. They're on the same level as Ruby Receptionist that I used also, it's good but expensive. Then I got Conversational and it's exceptional. I even call in every now and then just to test it and they do a good job. They're professional in how they answer the phone and they make the business look larger than what it is or more succinct. When my clients call in, they'll say, "Is that an answering service?" I'd say, "Yes." They go, "Well, they did a really good job." And although my call volume is low, it's good to hear that. The volume will come up and down, depending on the tax season. It's definitely positive and I'm very pleased. They're professional and definitely worth the money.
Original review: Jan. 9, 2017
As a small law firm, we needed a virtual receptionist who treated people who called into our office (potential and existing clients) very well and helped us screen calls. Previously, we had been recommended a less expensive virtual receptionist service – but their “service” was disservice to us and our clients. After repeated negative feedback from referral sources and our own less-than-average experience with testing as a PNC (and “no issue identified” from their management), we decided to search for a replacement virtual receptionist service. Conversational has absolutely met our needs and far surpassed the additional cost per month in value that they add to our new and existing client intake system. Whenever we have tested Conversational we are very pleased with the way we were treated – very professionally and with genuine pleasure in their voices. Thank you Conversational!
Original review: Jan. 9, 2017
Conversational receptionist has allowed customers to get a hold of me even though I'm not there to answer the phone. I'm busy so when I'm organizing seminars, people will be registering for those seminars. So, whether I'm running a class or doing seminars, people are calling in to register after I've advertised the things that I do and they have to get an answer live. They can't get a machine. So, Conversational's got to take the call and register that person immediately. Of course, they do it extraordinarily well.
And, if I need someone in support, they will get on the phone immediately. They have a great way of answering anything that I've asked them to do. Whether it's changing the phone ring or handling after-hours calls, it was done right away and perfectly. I couldn't have thought of a better way to do it. In fact, I don't even know why people are using other answering services. If they can't answer the phone themselves, use Conversational. They're the one place that we need a one-stop-shop for a reception. Do not hire your own reception.
Original review: Jan. 6, 2017
We had someone else before Conversational and then we had a little disagreement. We were complaining about the way they billed when they were going to up their prices and their rep wasn't totally upfront about it so that was terminated. As far as administration, Conversational is upfront about what their costs are and things haven't changed on us, so that's been good. The other service had more detailed messages, but that doesn’t matter most of the time.
However, sometimes when I'm calling my wife with both the previous service and Conversational, it seemed like the previous one might have had the live person answering it faster or right when it went through. Conversational also has people taking calls 24 hours a day, which we could do but it'd be more expensive. After eight o'clock at night, the calls go to answering machine. The other service might have been better that way because for their price they had 24/7 answering and would send out the emails and text messages, even if the call came in at 2:00 in the morning. Also, sometimes some of the messages from Conversational get sent to only one of us. I had a client where their message was sent to my wife and I didn't get that message. I'd prefer to have all the messages sent to both of us, regardless of who they're asking for.
Overall, having an answering service has been important. The guy from the original service had called me several times in the past and we kept saying no, and then he offered a free two-week trial at the time where things were really hectic. That showed us that having someone answering the phone, even if it's someone from another state, gives us a better chance of returning that call and getting their business. Conversational continues with that and as long as they are able to take the message, that gives us a better chance of converting a sale. People don't want to leave a message and they don't want voicemail. They want to know if they're talking to somebody and if that message is going to the person they want, and Conversational has been doing a good job with that.
Original review: Dec. 30, 2016
After researching various answering services, I decided to try Conversational, and I am glad I did! I have a small law firm and they have been a great resource and compliment to my business. I have received great feedback from clients. The agents that work at Conversational have also been very friendly and nice to work with. Whenever you have any issues (which is not often at all!) or requests, they are extremely responsive!
Original review: Dec. 30, 2016
I had been a customer of Ruby Receptionists for several years but that company just kept raising their pricing to where the cost was far more than the benefit. I found Conversational Receptionists online and this company provides the service I need for far less cost. I am very satisfied with this company.
Updated on 5/12/2017: When I get notifications from Conversational when I can't take the call, they're in various different formats when I receive emails and when I receive phone calls they're not always identified on caller ID with Conversational. So I can't always identify phone calls coming from their receptionists. Sometimes it says unknown. I've discussed this several times with the agents who call, and they're not able to explain it. I don’t know if it's blocked on their end or what, but apparently, it doesn’t come out of a central area. Maybe they're scattered all over the place. But I've just noticed that in the differences between Ruby and Conversional.
Occasionally, with Ruby, I was able to go online and look at the calls and retrieve numbers and or IDs of people that called. Conversational apparently doesn’t have that capability, but in the instance where I've needed to do that, I've just called their central agent. They supplied me with the information and that’s fine, just a different method. I have to jump through a few more hoops when I contact them. It takes a little more time but it's no big deal. I would recommend Conversational. They’ve all been responsive. They’ve answered what I needed answered and then my routine conversations with them when they call are all pleasant.
Original review: Dec. 29, 2016
I was tired of losing clients due to missed calls, so I signed up with Conversational. The experience so far has been great. A pleasant receptionist answers my calls and tries to reach me. If I'm not available, clients are directed to my voice mail and the receptionist promptly sends me an email with the message attached to it. I've had several clients comment on how nice "my" receptionists are, and I no longer have to worry about clients hanging up if they can't reach a live person when they call.