Customer Reviews

4.37/5  
Overall Satisfaction Rating
based on 2,390 ratings
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5.00/5  
Satisfaction Rating

I have had nothing but a good experience so far with all the people I have spoke with. I hope it stays this way. My Mother is also a Carshield customer, she is happy with her service also. I hope nothing happens to my car because I love my car, but if it does I know that I am covered. Thanks to carshield.

5.00/5  
Satisfaction Rating

I first decided on CarShield, then Toco have me a cheaper rate so I moved to Toco. Then CarShield upped that one and gave me an even lower rate so I switched back to CarShield after comparing the two down to the last contract item. Thumbs up CarShield, for going that extra mile to securing your customers and keeping them happy.

5.00/5  
Satisfaction Rating

I have a 2012 BMW 335is. Have had the car for nine years with no issues. I joined Car Shield due to a recommendation from my mom. She has them and speaks very highly of them. I joined in Feb 2021. Had an issue with my vehicle in April. Had the car towed to the dealer. They contacted and received approval for the repairs from Car Shield. This was a great experience. I wasn't stressed out having to deal with any back and forth. BMW dealer and Car Shield were on contact with each other. I had very little worries. The repair was completed with no issues. The tow truck was scheduled by Car Shield as well.

The tow company was very informative about arrival time and was very prompt. Great customer service all around. This entire process was seamless and stress free. I did not utilize the rental car, I got a loaner vehicle from the dealer. I HIGHLY RECOMMEND Car Shield. If you do not have a manufacturer warranty, I encourage you to get Car Shield. They are NOT a scam and stand behind what they offer. I will always have a vehicle warranty with them. I was not offered anything in return for my review. It is based on my own great experience with Car Shield.

5.00/5  
Satisfaction Rating

Original review: March 17, 2021

I took my car in to the service shop for A/C service and Fuel system needing repaired. Suspension repairs were identified that are not included in the warranty coverage. Overall, very satisfied with the cost and coverage and ease of use.

5.00/5  
Satisfaction Rating

Original review: March 8, 2021

Thank. Much help. Everything for labor service. CarMax they called. Told me for warranty multiple everything. To my car was in service then make sure test obey. They told me back normal too. They fixed labor and a new part ordered. Finished and I got happy. My car work normal fOr. Thank much help me.

5.00/5  
Satisfaction Rating

Original review: March 5, 2021

For 03 Mercedes Benz. After difficult time finding a repair facility it finally worked out well with cooperation with all parties, including your company Small mt. town has limited service centers for this vehicle!

5.00/5  
Satisfaction Rating

Original review: Feb. 22, 2021

I had my coverage for just over a month and of course my engine light came on. No big deal I thought, probably just a loose gas cap. Was I wrong!! It turned out to be my transmission, and the cost was thousands. CarShield came through and my cost was 100 deductible and part of my car rental as they did have a "cap" on the amount they would pay. I would definitely recommend these guys should you need after market coverage.

5.00/5  
Satisfaction Rating

Original review: Feb. 16, 2021

Overall experience was positive. A little slow approving my motorcycle repair, but I attributed that to the person not fully understanding motorcycle repairs. But he did eventually approved my claim. At this point in my dealings with Carshield, I would recommend the service to family and friends.