Original review: July 6, 2021
I purchased a service plan from Tech to Us not knowing what to expect. I previously had a service plan through another company and it was a disaster, money wasted. This company, however, just WOW!!! In a GREAT way, WOW!! I mean this sincerely. I purchased a service plan and was told that if the problem with my computer couldn't be fixed, then the service tech(s) would recommend what they think should be done and the entire cost of my purchase would be refunded. I thought what do I have to lose and purchased the plan.
The first tech spent literally HOURS trying to get my computer up and running. Nothing worked. The decision was made that we would try a new hard drive. I went and purchased one and the techs talked me through installing the new drive on my DELL desktop. I powered it up. Nothing. Same issue as the day before. A second tech got involved and ran several diagnostic tests (the first tech did as well) and it was determined that I needed a new computer as my CPU was out. The second tech stayed on the phone with me and assisted me with looking at computers online for purchase. He took the time to give me the pros and cons of each and explained each point to me. While I was on the phone with the second tech, he informed me that my entire plan purchase was refunded as we spoke. He further advised that once I purchased the new computer to call them back and they would work with me to get the new computer set up and running. I was blown away. NEVER EVER have I had this level of customer service!!
I went and purchased my new computer and set it up. I ran across some snags and called Tech to Us and they fixed every last one of them. It took a couple of hours to trouble shoot issues with my Itunes speaker/headphone quality and volume control. They did it though. They fixed every single issue. Not one time did I get the feeling that the techs didn't care about my computer issues or were in a hurry to get me off the phone. They were BEYOND courteous, professional and knowledgeable. They took care of EVERYTHING!! I am more than happy with the customer service I received from Tech to US and would highly recommend this company to anyone looking to find someone to service their computer.
Everyone we deal with at TechToUs is knowledgeable, efficient, and solutions-driven. We run several businesses from our home office location (two offices and several computer units and devices). We have relied on this group for many years, and they always come-through with the right service and solution. Highly recommend..!
When resolving issues the technicians here are knowledgeable, courteous and resourceful. Resolution is quick and they usually increase customer knowledge. I've been with Tech to us for almost 3 years now and would highly recommend them to anyone having problems.
Tech to Us is a terrific company with great technicians to help with technical support for computers. The technicians are personable as well as knowledgeable and I personally recommend the company. The service is also reasonably priced considering the support and ease of service that is provided.
Mitch, you have made my day! Having just lost my husband, I depend on you TECH guys for comfort and courage. Thank you for being there for me. I remember when you first started, we have been with you guys for years now and highly recommend the company. You made us feel so special.
I've have had Tech to Us service for about 4 years now and I've been extremely happy with the service that I have received. Everyone I have spoken with has been very professional, knowledgeable and have resolve any and all issues I ever had. I have recommended this company to several people who have computer at home and need assistance with computer issues. I will continue to use Tech to Us and recommend you to anyone who asks for a good company to resolve computer issues.
Have been very happy with each of my experiences with your company since I discovered you. Like all the other folks I've worked with, everyone has been courteous, helpful and quite quick resolving my - probably - my fault problems. And I have recommended your company anytime the subject of computer problems has come up.
Original review: Feb. 26, 2021
I have enjoyed working with all of your technicians. Their moods are pleasant and they are very competent. Over eight years they have not disappointed, I would not want to give them up. I would highly recommend their service to anyone!
I talked to Mitch today and he helped me so much. As for all the techs I use for all my problems thank you for taking the time to help me with all of my computer problems. Yes I will tell others about your help and site. I have been with you for years and I Love each and every one of your techs. Thank you. June
My experience using Tech to Us has been fantastic from day one. Their rates are VERY COMPETITIVE. I transferred from another service that I was paying almost $175 per month and now I pay only $75 per month for their advanced service. All support people go the "extra mile" to assist. I feel that I am always in good hands with Tech to Us.
So Windows had an automatic update, and suddenly my bluetooth headphones stopped working. I tried installing/reinstalling a bunch of wireless bluetooth drivers and even reset the OS. In the end, I reached out to Tech to Us, and they had the issue resolved in an hour. They were nice and polite, and in my opinion totally worth the expense.
I love this service! It has helped me so much in the three or four times I have used it. Tonight Ryan helped me solve a problem with my printer and installed new drivers. My printer had previously been driving me crazy going offline all the time. It would usually go back online if I turned it off and then on again. That didn't work tonight. I have the printer in another room so to make matters worse I had to run back and forth when that happened. I am so happy to have the problem solved. Thanks Ryan!
Tech to Us has been a great experience these past 2 years. I had the opportunity to get Ryan on the phone today. He was AWESOME! Very friendly, patient, kind, and knowledgeable. Helped me out tremendously. I highly recommend this service. Techs like Ryan and several others have made my life easier.
Tech to Us has been extremely helpful in helping me resolve some issues that I've been having with my computer. When they told me the monthly price of the service it was so low that I didn't expect too much. There has been multiple times that someone there has stayed very late to help me out and it's very much appreciated! I would recommend them as your first call for tech support.
Always look forward to the Support I received from Tech to Us. They are Very Helpful with my issues, I come across. I'd be lost without this type of Support. Friendly Tech Support. Glad that they are in the USA, rather than overseas techs.
The team here at Tech To Us, were extremely helpful and patient with my pc situation. They identified what I needed, then talked me through exactly what I needed to do in order for my PC to run as new! Actually better than new! They also were clear in letting me know potential downfalls in case it didn't work. I appreciated their honesty in advance and decided to take their recommendations anyway. They did not let me down.
I have been using Tech to Us for several months and really appreciate the service and the support. We are very pleased with the results of getting our issues handled in a timely fashion with knowledgeable, reliable and nice techs.
I am incredibly happy with the service provided by the technician. The technician was prompt and efficient. He responded quickly to my questions, solved the issue at hand, and then took his time to make sure I understood what had happened and how to fix it. The solution came like a flash, and I can say that I am one satisfied customer.
All of the Tech to Us technicians are so polite, patient, friendly, and knowledgeable. My experience with them has always been favorable. When I call Tech to Us I have a big problem that I cannot solve by myself so initially I am very stressed out, but with the technician's patience, guidance, and experience I end up relieved and happy.
My experience with Tech to Us has always been very positive -- quick responses, people who know what they are doing and are supportive, explain things, and do what needs to be done to keep me up and running! I'm not a techie, and it can be very confusing when things stop working or messages that I don't understand pop up now and again. I have found it SO helpful to be able to simply contact Tech to Us and have my problems solved as efficiently as possible. One less thing for me to worry about.
I have been so impressed with the service I have received with Tech To Us. I originally called because my computer crashed and it was completely dead, the blue screen of death, but the technician was very patient and got it running again. Today my technician was Ms. **, I had worked with my application technician for three hours yesterday and just couldn't get it to work. Ms. ** fixed the problem in less than five minutes. I Highly recommend the services of Tech To Us to my friends and anyone who has a computer. If you don't have a problem now, having a computer, you will eventually and you will be in good hands with Tech To Us.
I've been using Tech to Us for a couple of years and they are lifesavers!! Anytime I have any difficulty with my computer use, I just contact them and they ALWAYS have a solution. Not tomorrow or next week, but right away!! They are easy to work with, thorough, and keep me on-line and on top of things!
Great help on solving problems with bookmarks disappearance and many sign in screens. Great response and communication. They have been great in understanding and solving the problems from a previous tech company. They also have helped in understanding how my bookmarks can be saved and retrieved as needed.
When ever I called with a problem as a 73 year old man, I was always treated with respect, my problem was listened to and always solved and most often without even asking the hard drive was checked out for any viruses and cleaned. And that is something I always very much appreciated. Also during this pandemic where most places are currently closed or hard to reach they are still available at the end of the phone line with no problems.