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The online consumer
landscape has changed.

ConsumerAffairs for Brands can help.

Find out how

We've created a powerful customer engagement platform and partnership
to help meet marketing and customer engagement needs quickly.

What is ConsumerAffairs for Brands?

Watch this short video to see how we can help your business.

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Generate revenue

Generate new revenue

Create a new lead channel and increase sales.

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Be more visible for brand queries with high commercial intent
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Use your ConsumerAffairs profile page to generate new leads
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Track the leads you've generated from each available lead path
Activate advocates

Activate and leverage brand advocates

Find brand ambassadors and showcase customer feedback.

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Utilize our call center team to contact your customers directly and collect feedback
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Use our Brands Application to identify your brand ambassadors
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Display positive feedback on your website or Facebook page with our testimonials widget
Change perception

Shape perception in Google, Yahoo and Bing

Impact what your customers see in search results and protect marketing dollars.

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Consumers will find your brand by adding “problems”, “complaints” or “scams” to their search
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Influence your ConsumerAffairs profile by using our tools to collect reviews from multiple channels
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Make a positive impression on consumers searching for reviews of your brand
Convert detractors

Convert detractors into promoters

Create positive outcomes from negative customer experiences.

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Use our Brands Application to identify customers with negative experiences
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Work with customers to transform negative experiences into positive ones
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Increase your star-rating by converting detractors into brand promoters
Customer Experience

Have power over your customer experience

Guide customer sentiment and showcase positive experiences.

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Use our Brands Application to privately respond to your customers
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Respond publicly to show customers you care about their experience
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Feature positive customer experiences on your profile page
Build trust

Build trust with potential customers

Boost consumer confidence in your brand and instill trust.

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Build trust with potential customers with the ConsumerAffairs Accredited shield
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Bolster consumer confidence by highlighting your partnership with ConsumerAffairs
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Leverage your partnership with ConsumerAffairs and increase sales
Smarter decisions

Learn from customers to make smarter product decisions and ensure a 5-star experience

Analyze review data to fine-tune customer experience and product development.

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Use your ConsumerAffairs profile page to identify common customer complaints
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Use our Brands Application to help your team identify solutions
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Identify regional problems by analyzing geographic data

Is a ConsumerAffairs for Brands partnership right for your business?