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Reviewed June 11, 2019
Purchased brand new, SangerTx. Employment affords fishing trips on the lake, approx 12 times a month. In under 11 months this motor has discontinued working by no fault of my own in faulty operating. Mercury attempting to decline warranty claim to repair/replace - stating operator neglect.. I will never buy Mercury.
Reviewed May 29, 2019
Disappointment In 2018 I purchased a new Avalon pontoon boat with a Mercury 115 Command Thrust motor. Started having power troubles right off the bat with this motor. Found out there is a little plastic ring that seals on the outdrive right in the back as a prop. I’ve been burning through about six of these a year since I’ve bought the boat. Nowhere in any of Mercury’s parts breakdown does it show this piece or does it say that it needs to be replaced every few hours of run time. I’ve had a very hard time finding this part and when I do I have to buy them in bulk because I don’t know how often or whether I will be able to find another.
Reviewed May 9, 2019
Mercury Marine denied coverage of a mechanical failure on my 2015 115 HP 4-Stroke that was under the platinum warranty. Both my Mercury Certified Mechanic with over 40-years of experience and insurance company stated in writing that it was a mechanical failure but Mercury Marine stated it was a operator error. I have been operating outboards, since 2002 and have never had this type of issue when operating a Yamaha 115 HP 4-Stroke. Beware as Mercury Marine does not stand by their warranty and it cost me over $8,000 to replace the power head. Very disappointed in their customer service.
Reviewed Feb. 28, 2019
We bought a brand new 2013 Lowe boat and upgraded the motor to a Mercury Pro XS 115 and bought the extended warranty. The motor would spit and sputter randomly. We only used Non-ethanol fuel, took proper care of the boat and motor. Had it in the shop numerous times, they kept saying the "ticking" was just the way the motor was supposed to sound. The warranty ran out in June of 2018, the motor completely stopped working on July 4th weekend. So, we now have a boat that is only 5 years old, well kept, properly maintained with a blowed up motor! L & M Marine, where we purchased it says too bad, it's out of warranty.
Reviewed Dec. 12, 2018
I ordered a new 2018 Carolina Skiff 218 DLV with a 2018 Mercury 150 Pro XS in March 2018 which was supposed to be delivered in early June 2018. The boat showed up but no motor. First it was July 2018, then September 2018, then January 2019, and now July 2019. Does anybody know what is going on with Mercury and this motor? I have had 3 Mercury motors in the past with great performance and service but this is just ridiculous. If they cannot deliver a new motor I am really worried about parts in the future.
Reviewed Nov. 25, 2018
I know my motor is pretty new but I love the outboard. So far so good. I just winterized the fuel system, put in new fuel filter and flushed the motor, then fogged it. She's asleep for the winter. Can't wait until spring.
Reviewed Oct. 12, 2018
2018 Mercury 150 with 8 hrs had water getting in crankcase. They replaced complete outboard 2 weeks on repair, new 2019 replacement would only get 5000 rpm at 49 mph (first motor ran 5600 rpm at 56 to 58). It is going on 5 weeks and counting, still not fixed. They first said cam time was off a tooth, (striped bolts out on repair) didn’t fix it, put new control module (computer) on it, didn’t fix it, smaller prop got rpms to 5750 no more speed, basically to cover up problem. Called Mercury several times. Had to cancel vacation fishing trips. Mercury and Tracker just pushes everything off on dealer saying they are not on the purchasing end and the dealer is doing what they tell him to do to stay in compliance with warranty.
Five weeks should be enough time to find out if it can be fixed. The engine is not advancing the timing on top end to get the performance it should, now I have a new motor that has timing gears off with stripped bolt repairs (that might be a problem later) and still not close to fixing it yet. Bottom line is Mercury does not worry about customer satisfaction at all 'cause they don’t sell the product to you the dealer does.
Reviewed Oct. 1, 2018
My Mercury outboard motor is over 21 years old and it still starts with the first pull. It runs great. No issues or problems with it since the day I bought it over 21 years ago. It’s a Mercury 2.5 hp outboard motor.
Reviewed Sept. 23, 2018
Bad reviews are easy to make, when you have problems with any product. I would like to say that my experience with my 1978 Mercury 20 hp has been very good. Purchased brand new in March 1978, this motor has dependably powered my 14 ft. Sea Nymph aluminum boat for 40+ years. Switched to Amsoil two stroke oil, this gem of an engine runs clean and smooth. Still produces 120 lbs. compression on both cylinders. Four years ago I had fresh wiring and a new switch box installed. Spark plugs, fuel lines and replacement fuel tank are the only other maintenance items. Mercury Dealership says that if I keep doing what I’m doing, the engine will outlive me. Sorry guys, I don’t need a new Mercury, my old one won’t die!
Reviewed Sept. 4, 2018
I bought a fishing boat with a 25 hp Mercury outboard, ELPT, in February 2014. Two and a half years later, well within the factory warranty, it started stranding me out in the lake. I could motor away from the dock but the engine wouldn't re-start after running a short while and I had to come in on my electric trolling motor. The initial opinion was that fuel wasn't getting to the engine and the dealer replaced first one fuel tank valve and a fuel line valve.
After several outings where the same thing happened and various solutions were pursued, the mechanic was finally able to replicate the problem in his shop and determined it is a faulty fuel pump. However, it is now out of warranty. Despite the problem arising during the warranty period, Mercury refuses to compensate me for the repairs that have now totaled over 40% of the original price of a new engine. If I knew about such fraudulent incompetence, I would never have purchased a Mercury engine. Now here, a potential customer of Mercury is forewarned.
Reviewed Aug. 16, 2018
I bought a 3.5hp Mercury in the spring of 2016 from Bass Pro in Vaughan Mills, but it always dies on me after about 10 mins running. It's also very hard to start it (normally have to pull more than 20 times). I got the call back letter after a tough summer. It said the fuel pump may not have been properly assembled. They wasted me a entire summer, but they didn't give me any compensation. But now it didn't work again. It always dies after 1 min running now. So yesterday I dropped it to the service centre at Bass Pro Vaughan Mills. When I came to pick up it today, they wanted to charge me $120! The guy said they changed two spark plug and my 3 year warranty does not cover it... A two years old motor need a spark plug change? Do you believe it? Even if it's true, it's a problem of the product quality. Why doesn't the warranty cover it?
Updated review: Aug. 4, 2018
Well, I went to pick up my motor from a dealer, thinking I was going to pay for a new carb. However, the mechanic met me and explained that it was not the carb, or anything else I had changed. There was one bad plug. That was it. It was running off one plug out of the water, and in the water bogging down. He told me this was very rare... the engine didn't have 10 hours on it, and I had checked the plugs, and they looked fine. Was told, "You can't tell by looking at them and checking the gap... something happens out of sight." So, got boat back in the water, and eureka... it runs just fine. Three summers of agony and frustration over... for now! Thought to be fair I better update my previous complaint and hopefully help anyone else who might possibly have the same problem.
Original Review: July 8, 2018
Mercury 8HP, 4 stroke - Bought this motor along with a boat new in 2012. Had starting problems from the start. Then it started bogging down after accelerating. Called dealer. Out of business. Read many posts as to what the problem could be. Tried Seafoam. No help. Had carb cleaned (wasn't dirty, barely used)... No change. Changed plugs, filter and had fuel pump tested. Still no change. Ran well on land with water hose attached. As soon as in water it bogs downs... No power.
Went into another Mercury dealer. The tech said it's the carb. I said it has been cleaned by a technician. He said they throw them away... Can't be cleaned as jets so small, and the ethanol in gas ruins them. A new carb and installation around $500. Not sure whether to chuck good money after bad. This engine wouldn't have 10 hours on it, cost around $2,550.00, and I find from the serial number labels that it was made in 2007. Seems like the dealer who sold this to me knew I was getting an old lemon. No wonder now out of business. Totally frustrated with this Mercury outboard, and would never buy a Merc engine again. In fact I think I will go back to my canoe and kayak.
Reviewed July 6, 2018
I recently purchased a 2008 Triton bass boat with a Mercury Optimax 150 and only 14 hours on it. I bought it from a coworker who had purchased it in 2011 and never used it a single time. It sat in a climate controlled storage area for 7 years, and he was moving after retirement to Philadelphia and decided to sell the boat. I bought it with the perception that it was basically still a new boat! Well I was surprised that after having it checked out by a Mercury mechanic, that fuel pumps, alternator, water pump, gas lines, etc. needed to be replaced. $2500 worth of repairs just to start out!
Then I took it out for the first time and it ran great. Second time it shut down while running on plane. Boo! Found out a coil went bad and wiped out the PCM with it. $3000 in parts to fix! I called Mercury and initially they said the boat was 10 years old and I wasn't the original owner so they could do nothing to help me. Then they called me back and told me they would pay for the PCM ($2200). I gave him the name of the Mercury Premier service shop and they authorized to pay the bill for the parts and they agreed to pay for the coils, all 6 of them! They completely stand behind their product and admitted that they had an issue with the coils back during the year that's engine was built. Thanks to them my boat is now what I expected it to be, and will be a Mercury customer from now on!
Reviewed June 24, 2018
Just had 20 hr service on new Mercury 50 CT50 FourStroke outboard motor, only to be told the oil was milky. Later that week they suggested condensation from shipping, then powerhead pull down, then some new parts, then replace complete powerhead, now waiting for parts from overseas on a current model. Possible 5 weeks if all goes well. Bought new so I would not have any interruptions with reliability. Let's see what develops!!!
UPDATE ON 10/07/2018: 2nd attempt for parts from America failed, but with the wrath of my wife to Mercury Australia they got their ** together and found final adapter plate in New Zealand, 7 weeks later from the first 3 month service... Just remember, they are a very big company and will fix any problems in their own timeline and deal to you like a another number in line, so be patient and suck it up!!!
Reviewed June 11, 2018
Bought new 2015 Mercury 9.9, nothing but starting issues from day one. 2 months old used once, put up for winter, I run stabil in main tank, ran dry used Cfoam, wouldn't stay running if choke was off, brought in dealer, said carb dirty. $100.00 not warrantied. Next year same thing, always stored inside in basement. I did for that time, $100.00 again ugh!!! 3rd year said ** run dry and leave it, spring started right up ummm, then ran for hour and quit, pic shows problem. I ask dealer if it was warrantied, NO again. Been Mercury owner for years, probably not again.
Reviewed June 7, 2018
Stay away from Mercury outboards (Four Stroke 150). After less than 40 hours run time, using only non-ethanol gasoline, the motor started losing power, and eventually stalling. I went through the normal diagnosis steps, removed anti-siphon valve, replace low pressure filter, installed an external test tank...all no-go. I did find a crack on their "Quick Connect" hose leading from the harness to the low-pressure filter, which could have been sucking air. Bypassed that, still no go.
This is a problem that Mercury has known about literally for years, and still can't seem to find a solution to it. Maybe they just need to buy their fuel pump assemblies from a manufacturer that actually knows how to design something? I had to tow the boat 60 miles away to find an authorized shop that wasn't backed up 4 to 6 weeks (with Mercury problems). They tore it down immediately, and indeed, found the fuel delivery module shot. Of course, Mercury has them on back order, and aren't going to ship any for at least two weeks, if then, so I'm losing a month or more of the summer due to a crappy design that cannot be fixed even after at least half a dozen re-designs of their fuel delivery module. Stay away from Mercury.
Updated on 07/09/2018: Well, I got the boat back from the service shop, after the fuel pump failure, and was actually able to use it for about two weeks... Then the alternator died. I called all service shops in the area, and some outside of it, none can take it any sooner than 3 to 4 weeks! I pulled the alternator myself, and brought it to a local rewinding shop, they can't fix it because of the idiotic integrated rectifier/regulator that are shorted. This also caused a failure of one of my batteries by causing a cell reversal through the rectifier.
Now, trying to find the replacement alternator is next to impossible, nobody stocks them, and Mercury won't honor a warranty on this since I'm not going to give up a month of summer boating for yet another one of Mercury Marine's problems. IF I can find one, I'm going to have to spend upwards of $300, and maybe get it in a week or two. STAY AWAY FROM MERCURY MARINE MOTORS! THEY ARE NOTHING BUT GARBAGE!
Reviewed May 22, 2018
I purchased a 2018 tracker grizzly with a 60 HP Mercury Outboard from Cabelas in Prairie on April 13, 2018. Within 1 week after registering my Mercury, I received a recall notice letter from Mercury on the fuel pump. It was then taken to Cabelas boat service center and told the fuel pump would be replaced within a week. To date, not replaced. To date, no idea when it will be replaced. I was told part is ordered. Mercury had to have known that the fuel pump on my 60 HP was defective when I purchased I but was never told about it until 1 week after purchasing a nice fishing boat that has only felt rainwater and not 1 drop of river water. Go Honda or Yamaha.
Reviewed May 22, 2018
Mercury Verado 300. What a piece of expensive junk. We have had nothing but problems... and spare parts cost a fortune. It has been out of the water in the shop for more time than it has been in use. And the latest joy is a failed supercharger.... try $5,000 and change. I will never buy this brand again. Junk.
Reviewed May 12, 2018
My opening day of fishing at Crowley Lake was ruined when my 2007 Mercury 225 Verado outboard cratered. I had just had the motor serviced at my local Verado certified service center. Took boat out on local lake and it ran just fine as it always has in the past. Drove 7 hrs to Crowley for the 2018 opener and when boat was launched it was running rough and died when put in reverse. Restarted and tried forward, was surprised when engine revved up and ran my 2007 Lund 1950 Tyee Magnum right up the launch ramp. The motor was stuck in gear and would no longer start.
Took it back to service center and after 2 days of troubleshooting the conclusion was a bad Power Train Control Module. This part is well over $6,000.00. I contacted Mercury to see if they were interested in helping me with the cost or even if they wanted to find out why a $6,000.00 part failed. They of course could care less because it was out of warranty. Still waiting to get boat out of repair shop. Contacted dealer where I purchased boat and they told me they had never replaced a Power Train Control Module so this is a rare issue. Needless to say I'm extremely disappointed with Mercury Marine. I will update when I get the boat repaired.
Reviewed May 8, 2018
225 Pro XS - Well I am not sure that one more bad review is going to make a difference, but I sure wish I had seen this before I bought this POS that I did, of course it started right out of warranty that it blew the #3 injector, the shop replaced it and it lasted a short time and then it blew the injector again, this time replaced the injector and the PCM. Now we have replaced the injector a third time and replaced the wiring harness and you guessed it. Mercury could care less, they will not do anything to help, they even went as far as to point out that I had a 2 year extended warranty and that was 2 years more than most get.
I am a weekend fisherman and all this started a 205 hours, so I have spent almost $3000.00 in 5 months after the warranty was out on a engine with 205 hours on it. The only way to make a difference as a consumer is to insist that the dealership install something other than a Mercury, if they hear that enough then the dealers will start to drop Mercury and only then will Mercury start to care. I promise that I will never own another Mercury, but of course Mercury don't care.
Reviewed May 3, 2018
Bought new Mercury 60 EFI my 2017. I had Honda 50 carb 2006. Used 2700 Hrs with no problems at all. After 25 hrs with Mercury, it started to lose power on higher rpm because lack of fuel. Now it’s waiting new fuel pump in dealer's shop. What a disappointment. :/
Reviewed April 14, 2018
We had a 2012 Lund with a 30EFI merc and it was the best motor ever. It never had any problems. It never really needed to be serviced except for oil changes and that was it. We were really happy with that motor and it was the best.
Reviewed Dec. 6, 2017
Mercury 225 Pro XS. In the early part of 2017 I decided to purchase a new outboard for my Grady-White. For the last 16 years it was powered by a 200 OX66 Yamaha which served me trouble free and still looked as good as it did when it was new. My first problem showed on the trial run even before I took possession of the motor. The buzzer sounded and the thermostat failure flashed on the smartcraft gauge. The installer plugged the motor into his laptop and it showed that it was a low temperature alarm. The thermostats were replaced and soon after the same thing happened again. This time the installer checked the poppet valve and told me it good to go.
Soon after the same thing happened again. This time I was told it was not a big deal and not to worry about it. I asked if a Mercury service rep could be contacted to see if they could diagnose the problem. I was told by my installer that they would contact Mercury and get back to me as soon as they contacted one. That was around the end of April 2017. As the water warmed in the spring and summer months the problem was not as bad. The motor temp would stay high enough to keep the alarm from sounding. As the fall approached and the waters began to cool the same thing happen again. I contacted Mercury again and again with no luck. Finally Mercury told me of a kit I could have installed which would block off the low water pickups in the front of the lower unit. I purchased the Mercury plugs and had intended to have them installed as soon as I pulled the boat out for the winter.
As if all of this was not bad enough, when I pulled the boat in November 2017 I found that the lower unit where the low water pickups are located had corroded into one large hole which was around three quarters of an inch in diameter. I contacted Mercury about two weeks ago and I am still waiting for that service tech to arrive. I will never buy American again! I should have dealt with the extra weight of a Yamaha four stroke and not wasted my hard earned money on a total piece of trash. Mr. President if you really want to make America great again, you might want to start by letting the Japanese in to manufacture our products.
Updated review: Dec. 12, 2017
This issue I had is resolved I hope. Since August 2nd when I bought this boat it has about 3 months of shop time to date. Got it back on Dec 8. Took it out today and it ran better than the day I got it. Hope it lasts. They had to replace the gas tank, flush all lines and I suppose put in new fuel filters. It runs to 6000 rpm and it would never go over 5000 rpm before. Very satisfied with the results. Hope this helps someone make a decision about repair time that Mercury took to get this right.
Original Review: Nov. 5, 2017
On August 2nd, I bought a 2017 Suntracker pontoon boat powered by a new Mecury 115 CT motor. I used this boat 8 hrs and got stuck. Motor seemed it was like a car running out of gas surging above idle. Brought to dealer. The boat was kept 6 weeks and they said a fuel cell repair was done. Got the boat back and it ran about a half hour before surging started. Called dealer. Was told to put a fuel water separator filter between fuel tank and motor. Used boat again, constant surging above idle. Put a new filter on and tried again. Brought back to dealer, was run on a hose at dealer and did same thing. This is where I stand now. Will keep everyone posted on outcome. If there is a third time I will sue under the Lemon Law. Boat was bought at Nobles Marine in Crystal River FL.
Reviewed Oct. 21, 2017
My boat's engine (Mercury of 115 HP) needed repairs and I ordered some pieces. I work with marine tourism (boat trips) and I only work in the summer. I ordered the pieces and they took 1 MONTH to get here in Portugal!! I can only work about 3 months and how can you take 1 entire month to give me the pieces! I will never buy another Mercury engine anymore! The company is too unprofessional and the engine has given me too many problems already! Truly dissatisfied!
Reviewed Oct. 17, 2017
Unfortunately, I wasn't aware of the reviews on this website before purchasing a new Mercury outboard (New 3.5 hp Mercury). It ran for 2 hours before stopping working with 2 different problems. It is JUNK, verified by other reviews here.
Reviewed Oct. 15, 2017
I purchased a new 20 hp outboard with a 5 year warranty. During the second year it started to have multiple issues which includes massive amounts of black smoke, serious starting issues, great difficulty shifting gears, loud banging sounds when doing so, low oil pressure light illuminating, loss of power. I attended at numerous dealerships for these issues and after 5 years of fighting with them and having contacted Mercury Marine customer service dept - they begrudgingly replaced the carburetor and the gears in the gear shift. This was done because I met a dealer with an honest mechanic who contacted Mercury and advised them to provide the parts and to replace them under warranty.
The black smoke still prevails and testing has been done which is empirical that this motor is producing about 10 hp. A mechanic has advised that top rpm is 4500 and not the 6100 required. A Mercury rep, Dave **, looked at the motor, ran it in a tank and declared it runs fine and there are no issues (he did not "see" black smoke). We all know that a tank test does not load a motor. I have provided pictures of the black smoke and data on the test run. ** did not test run the motor but the Mechanic did who has advised it does not rev up properly under load.
I have been lied to by Mercury Marine and most of their dealer mechanics. I requested that I be present a two inspections and tests but they denied this request and did them in secret without providing or naming the tests they may have performed. I was advised by a dealer/owner and the mechanic that 4 stroke Mercury outboards run much rougher than 2 strokes, and get used to it. Here is the summary of Mercury Marine Warranty - THEY DO NOT HONOR THE WARRANTY AND WILL MAKE YOU MISERABLE AND ANGRY SO YOU WILL GIVE UP - I was told this by a management member of Mercury Marine customer relations dept. This motor has been a "lemon" - they know it and do not care -- reading other reviews I see this as corporate policy. Caveat Emptor.
Reviewed Sept. 22, 2017
I have a 2011 walkaround with a 2010 Mercury Verado 150. The motor ran fine for a few years with no problems. In June 2016 the motor quit like it ran out of gas. Issue found, bad float sensor and bad high pressure fuel pump. Replaced with new improved float sensor and high pressure fuel pump. A few months later, towed in again, bad fuel float sensor!!! More money, ran the boat a few times and put away for winter. July 2017 ran the boat, it ran fine for the day. Thought the problems were all solved. Nope!
A month later went to go fishing. The boat started fine, headed out, motor ran a little ruff. Here we go again, motor stalled like it ran out of gas!!! I pulled gas line, no fuel again!!! Mercury Marine claims ethanol issues!!! Why build a motor that can't run on today's fuels!!! So here we go again with maybe bad float sensor and maybe bad fuel pumps, dealers thoughts. This motor has become unsafe!!! DO NOT BUY MERCURY OUTBOARDS!!! Do yourself a favor Google Mercury outboard problems before you buy!!!
Reviewed July 31, 2017
Although a while ago it would appear no lessons have been learned by this shocking company... firstly assuming maintenance protocol is followed no marine engine should suffer failures any more than a car engine, which, is used far, far more and subject to thousands of hours of stop, start, racing, cruising, reversing and so on, did you know that Honda have built 28 million, yes read that again 28 million v tech engines and not a single failure, think on that. Now my story, I had a Yellowfin with 3 x 275 HP Verado's, in 2009 the ECU units failed on 1 engine, diagnosing the fault it was noted there was a factory upgrade, thanks for writing to me Mercury (not) the parts had to come from Belgium... 5 weeks later they arrived, the beautiful weather had gone, just about the only thing Merc were not responsible for, then having fixed the ECU's a fuel management problem occurred. So summer 2009 written off.
Here is the thing, agents and dealers will tell you that after 13 years the bugs have been ironed out, yes the immediate bugs have however the quality of componentry has not and catastrophic failures come about through the 'penny worth of tar' principle, Mercury have a complete disconnect with regards to the ownership experience because they have a stranglehold on the market. Across the board if all out reliability is the name of the game then its Honda or Yamaha, if reliability and performance then Evinrude e-techs... the issue is dealer numbers and that dear readers is why Merc get away with it.
Reviewed July 23, 2017
The starboard engine quit at 1500 rpms in the ocean. Alarms sounded but it's not overheating or needs oil. Something else is wrong. When the dealer took off the hood on the engines we noticed salt over the entire block on both motors. Somehow water is getting past the gaskets that are supposed to seal the hood to the motor. VERY POOR QUALITY CONTROL IN MANUFACTURING. MADE IN AMERICA. I SHOULD HAVE KNOWN BETTER.
Reviewed July 16, 2017
Sold my '89 20 HP Evinrude 2-stroke in June of 2015. I figured a four stroke would be cleaner and smoother running so I bought a 2015 Mercury 20 HP 4-stroke that same month. I was pretty happy with it except for the vibration at the tiller handle at any speed except full throttle or idle speed. That surprised me but after the break-in that first season those were the speeds I typically used so it wasn't a big issue. I am a retired engineer in my 60's and pay close attention to the operation and maintenance manuals of pretty much anything I buy, especially expensive ones. This year, June 2017, it wouldn't start, fresh fuel, new plugs, no go. I took it to my nearest authorized Mercury dealer, Richardson's Boat yard (not where I bought it) for service. I have a 5 year warranty so I wasn't too concerned money-wise.
The attitude of both Richardson's and Mercury was that I must have done something wrong to cause the problem. Guilty until proven innocent I guess.So I authorized the work and asked for the old parts when they were done. The final bill was around $860. The carburetor they replaced was clean as a whistle, like it just came out of the box and there were modifications to the OEM fuel lines on both tanks that were not on the original estimate which I found curious. I challenged them on the carb replacement but they insisted the problem wasn't something you could see. I had to pay to get my boat having lost all of June.
I was still pretty mad about the whole thing so I contacted Mercury again and asked them if there was some place I could send the carb to have it tested like maybe their manufacturer. Their response, once again was worthless.
So, I just spent $860 to fix a 2 year old Mercury that cost me less than $3000. Put in perspective, it's kind of like buying a $30,000 car and having to pay $9000 in repairs while it was still under warranty. Hopefully I can sell it and get something else. This whole experience with a Mercury product and their customer service was awful. I would not recommend them to anyone.
Reviewed July 11, 2017
I have a 115 4 stroke EFI outboard. I have had all maintenance done by Tracker Marine. Now I find out the foam air filter has disintegrated and that's why the motor doesn't run right anymore. I still have warranty left, but I'm getting the run around. They say it could be something else. Well I guess it's OK to throw foam air cleaner parts down the intake when the motor is running then, because that's what happened. And it has nothing to do with it?
Reviewed July 9, 2017
Brand new 100 HP Mercury purchased in 2016. Since the first day the boat was used, the engine missed and seemed to be running out of fuel. Dealer first said they can't find any issues. After maybe my 5th visit back to the dealer for the same issue, they replaced the throttle sensor. No change in the line performance. Then I was told it was the trim and tilt sensor.
After many trips back to the dealer and many bad trips out fishing, the engine finally blew up, in the middle of an ocean bar. Luckily we were able to be towed back in. The engine had thrown something through the block. Mercury are now saying that I put the boat into reverse at high speeds, or the transducer was in the wrong position, or I performed an emergency stop. These actions have forced water up into the exhaust port and blown a hole in the head.
I am 48 and have been operating boats since I was 16. I was offended by the service managers claim because I would not put the engine in reverse at speeds under any circumstances, I didn't got the transducer (fitted by Mercury Authorised dealer), and as for emergency stop, the engine blew up. Of course it stopped. Mercury has stated that they are going to be generous and replace the motor and the computer. I think, due to the continual issues I have had with this piece of junk, I am well within my right to request that the engine be replaced.
These arrogant people can't even be bothered phoning me. The person at Mercury said I should phone them. I am up to $500 with my lawyer fees so far, but I won't let them get away with this. 15K for a new engine that should be hooked onto a rope and thrown over the side as an anchor. I am now on my third week without a boat which cost me in all around 55K. Mercury has broken a very basic consumer law here in Australia. I want my boat back with a new engine that is tested prior to delivery. My mates, family and my own safety have been placed at risk by the faulty engine. I have always been a huge fan of Mercury engines and have owned many, but this kind of service has left a sour taste.
Reviewed July 5, 2017
I am a casual fisherman who bought a Lund 1875 with a Verado 150 in 2012. There is only 80 hours on this engine and last month the Oil Cooler Module failed and had to be replaced. $2700.00. I contacted Mercury to see if there was recall that I missed and there were none. I contacted customer service and they would do nothing for me. When I drove my new boat and motor to my first fishing trip, the owner of the fishing lodge could not believe that I had actually bought a Mercury Engine. He said that it would fail and that I should have bought an Evinrude or Honda or Johnson or ANYTHING but a Mercury. It makes me sick to think that after only 80 hours of boating, he was absolutely CORRECT!
Reviewed June 13, 2017
I have sent a complaints letter to both Mercury's European contact email (email@example.com) and their US one (firstname.lastname@example.org). They happily and completely ignored my messages, and I am still waiting for a reply after over two months. To sum up its contents; I was repeatedly insulted and ultimately threatened by one of their authorized dealers nearby, after a basic engine service. Having had a motorboat for over 10 years, this has frankly never happened to me, and was a highly negative and shocking experience with this brand. Customer service is definitely not their priority. Beware!
Reviewed June 10, 2017
I've just been towed back after this Mercury Marine 9.9 HP Bigfoot outboard, which has only done 20 hours in total, blew up. It has always been noisy and rough running, but this is the limit. Ironically, the marine engineer who towed me home had a lovely sweet running Yamaha. He told me that he would never buy a Mercury, unless it was one of the re-badged ones. Not the least he said the company was the most unhelpful on Earth.
Reviewed May 19, 2017
I had, until I gave it away just to get rid of it, an 4 HP Mercury Mariner Motor. It stopped running. Actually it refused to start. No dealer or undefended repair shop could fix it. They have no problem charging me, they simply could not find a fix. Mercury was unresponsive and that is the most unprofessional part of this mess. They never responded to any contact. Useless and proud of it makes this a no brainer for buying from the competition.
It should also be noted that they make contact online impossible as the serial number was rejected and they based their entire online contact presence on a forced choice form with no other options. I developed an entirely new optic of this company and it's safe to say, they are the worst of the worst. Their products, based on my experience, approach the level of junk and customer support is even worse - non existent if fact. If any company deserves a terrible rating, this one, Mercury, has earned it.
I ended up giving it away for parts just to resolve the issue - sort of. I recently inherited a Bayliner with another Mercury second tier motor, a Force. It was given to me despite the boat and motor look like they were never used - like new. The owner tried everything to get it running and keep it running but it had numerous issues that he spared no expense in repairing. I have had to repair the steering and the motor no start issue twice. I am done with Mercury and will put a Honda on this boat. I have two other outboards, a Honda and Evinrude with no issues.
Reviewed May 4, 2017
I purchased this motor (2015 115 4 stroke EFI) for a Shoalwater Cat flats boat and it has ran flawless. I have owned boats for over 30 years and never ran anything except Evinrude. This is my first Mercury I have. 125 hrs on it and no problems. The only thing that has ever been done to it is regular maintenance (change oils and filters).
Reviewed Feb. 6, 2017
I have a 2012 Mercury 150 fourstroke on my Triton bass boat. This was purchased with the boat. Since day 1 this boat has been in the shop more than its been on the water. First time out ECM went bad three miles from the boat ramp. A month after that fuel delivery problem, STRANDED AGAIN. Two months after that fuel delivery problem again, AAAGAIN STRANDED, had it supposedly repaired. Two weeks after repair stranded again oil level sensor shut motor down, I.E. mercury sucks. THERE IS ABSOLUTELY NO CUSTOMER SERVICE. IF YOUR GONNA SELL A ** PRODUCT THEN AT LEAST HAVE THE BALLS TO STAND BEHIND IT.
Reviewed Dec. 11, 2016
In 2012, I purchased a 175 Mercury Verado on a 24' Tahoe Pontoon Boat. It ran perfect for 3.9 seasons and please remember that I live in Saskatchewan, Canada. We only have a four month season if we are lucky. I have about 350 hours on the motor. At the end of the 4th season, I noticed that the motor was smoking so I returned to shore to check things out. When I pulled the dipstick to check the oil, the pressure blew the oil everywhere. When I drained the oil there was about 13 liters of oil/water mixture. There is only 6 liters of oil when you do an oil change.
I'm not sure about the Mercury dealers in the States but here in Canada they are just short of being thieves. Just for them to look at the motor will start at $1000. I called Mercury and the most ruthless excuse for a female answered the phone. I just wanted to know if anyone one else had that problem. I couldn't get any kind of an answer from her and I finally told her how I was going to fix it. I told her that "I SHOULD HAD BOUGHT A YAMAHA". What a ** piece of **. Mercury motors are garbage and their customer service department people is so horrible. I'm 58 years old and have NEVER experienced such demoralization for any company when all I wanted was some information. SHAME ON YOU Mercury.
Reviewed Sept. 22, 2016
Paid nearly $30,000 for a 15' Whaler Montauk. Great boat. The Mercury 60HP Bigfoot motor broke down in less than 10 hours, left my 7 year old son and I stranded. Was told it was a "loose wire from the factory". Later looked at the actual work order and they could find nothing so they "returned boat to customer". The motor runs like crap, low idle sputter and shake. My Merc mechanic thought maybe a loose wiring harness, it was tightened and returned to me. 5 miles out in the Gulf off Homasassa the motor died several times. My wife had to literally sit on the back of the boat, hold the wires just the right way so the boat would run. Thunderstorms rolling in and we're trying to get back into the rock strewn river with other boats everywhere.
Drop it at MarineMax Clearwater and they replace the wiring harness. Merc tech in Homosassa says Brunswick outfits the motors with cheap Chinese harnesses to save money on each unit. I pick up the boat and it runs worse than ever at low speed, shakes, rattles and looks like it's gonna launch off the transom. Bring it back to MarineMax and the tech says it runs like every other 4 stroke 60HP they have. Bring it back home, runs like crap still. I finally dropped it at MarineMax, told them to rig it with a Yamaha or I wouldn't pick it up. They offered me $3,000 trade in and tried to charge me nearly $8500 for the new Yamaha.
I've emailed and called everyone I could find in the company directory at Brunswick and Mercury and finally got a call back today. They told me the coil on the motor was found to be bad and they'll replace it. Refuse to even consider helping me on the awesome trade in deal, telling me I have to deal with MarineMax. Stay as far away from Mercury Marine as you can. Terrible product, worse customer service. Marine Max Clearwater has some of the best people around but they also refuse to stand behind the product and are trying to gouge me for another $6,000 to replace a clearly defective product. Never again.
Reviewed Sept. 21, 2016
Over the past 20 years my husband has purchased a minimum of 6 outboard motors. His last motor was purchased as commercial. He was only given a 1 year warranty which expired June 2016 and was not given the opportunity to purchase an extended warranty. The motor is not used as commercial and has very low hours on it. The commercial price was a few hundred dollars cheaper. We are finding out that if it would have been purchased as a regular purchase there would have been a 3 year warranty.
Now Mercury will not consider extending the warranty even with the low hours. What a rip off and I will be sure that before he buys another Mercury he visits Yamaha as they offer a 5 year warranty to their valued customers. They back up their product as Mercury doesn't. Also, word of mouth is also good advertisement and will let anyone know who is thinking about buying a Mercury product to look elsewhere. Right YAMAHA will be our choice. So before you buy a Mercury product be sure to ask about their warranty.
Reviewed Sept. 18, 2016
Motor with less than 40 hours on it and all maintenance done yearly. Ran fine for first couple years on our Lund 1700 Explorer fishing boat. One day the motor died and would not start. It just clicked. Checked battery and got a little low from attempting to start. Charged battery and still just a click (the starter gear engaged but would not turn over the motor). I checked the starter and noticed the top housing cracked. Sha, so ordered a new one from a merc dealer for $350, of course, they ordered the wrong one and then had to order the correct one for $450.
This is a updated starter P/N (problems?) and there were only 3 in the USA the dealer said. So put the new design in (seems more robust) and still just a click. Googled and luckily found one post where a defective $20 vacuum hose in the fuel pump housing ruptures. This defective design hose sucks fuel directly into the intake and locks up the lower cylinder. So I pulled my plugs and sure enough the lower cylinder was loaded with fuel. So now I had to change, my oil (loaded with fuel) filter & plugs, replace the defective designed hose and see if it runs. I contacted mercury and they sent me a kind letter apologizing for their defect and offering to sell me the hose at full price.
I guess they shouldn't help someone when their defective design caused extensive damage, battery, starter, oil, plugs, filter, who knows how much cylinder wall damage with all that fuel. So not happy with mercury. And to top it off when fixing all these hose design defects the hose is replaced by a much higher psi rated hose and new P/N. Hmm sounds like a design problem? Then, I had to remove the air filter to pull the fuel pump housing and the foam crumbled. Turns out this is also a defective design on these motors. Once again I had to shell out $85 for a metal element replacement P/N.
My advice is to avoid mercury motors like the plague. They don't stand behind their product and their products are inferior. Things go wrong on all motors, but Mercury does not stand behind their products when there are clear design issues. That becomes exclusively your problem. I had a 1972 Johnson 50hp motor up until 2012 that never had any of these kind of issues and was a great motor. TLC and proper maintenance and no problems. I was very uncertain when I bought my Lund fishing boat that it had a Mercury motor on it. Now I know I should have walked/ran way.
Reviewed Sept. 17, 2016
I bought a new flats boat outfitted with a brand new 2017 Mercury Marine 90 HP. To date the motor has 6.5 hours on it and it has left me stranded twice. Problem is intermittent. Motor will start and run fine for a specified period of time then sputter and quit almost like it is out of gas. Fuel tank is near full, motor is getting fuel to it but will not run. It can sit for a few days then start up and do the exact same thing. Quality control for Mercury has gone away. Worse outboard motor on the market. Mechanic says he can find nothing wrong with the motor but obviously something is wrong. Very frustrating situation...
Reviewed Aug. 31, 2016
I bought a brand new 2015 Mercury 300 Optimax, rigged by T-N-T Marine in Miami. T-N-T are awesome! Mercury not so much. I have had every problem under the Sun with this motor. I've been broken down 5 different times, both in the Atlantic Ocean, and the Gulf of Mexico. They've fixed the problem under warranty, but the problems persist. I don't even want to go out in the boat anymore in fear that it will break down again. Now the warranty has expired 1 year later and I received my first bill. I'm beside myself with Mercury Marine. I wrote Mercury a letter and filled out their consumer review. I have not had a response from Mercury at all.
Reviewed Aug. 28, 2016
I own a fishing charter business that operates 6 boats that all have outboards. We buy a new boat and motor about every year and keep them about 4 years. I've owned lots of yamahas and 3 Mercury's while operating this charter business over the last 14 years. The worst motor we ever purchased was a 2008 225 Mercury Verado. We have owned the boat and motor for three years so far. The first year was problem free but we started having some problems by year two. Mostly minor things like a float switch, a busted air supply hose, leaking valve cover gasket, power assist steering leaking, but in year three my main computer went out and it would shift into gear. The part was $5400, total bill from the shop was nearly $6400 after tax. This was only for 2 hours labor, the part, plus tax.
Now some people may be saying, "Well you use them a lot so that's to be expected." Well, I've never had that many problems with all of my Yamahas combined. I will never buy another Mercury Verado. I'll stick with my yamahas from now on. We put 400 or more hours on a motor per year and there is no reason why they can't make a better more reliable product. I have Yamaha 250's that I've never had to do anything but maintenance and they have more hours on them. I don't expect anything from this review other than it to be able to be seen by the people looking for Mercury reviews. I regret buying this motor.
Reviewed Aug. 5, 2016
Just checked the warranty and cannot see anything about environmental. I bought a new motor with a 3 year corrosion warranty and in year 1 it started to corrode. The last motor was on for over 11 years and no corrosion. The burley bucket and dive ladder were on when I got the boat.
Reviewed July 25, 2016
Ok, I've been Yamaha forever. Never had a problem ever... I got talked into buying two Mercury motors for my dream boat. Engine 1: 350 Verado. Problem in the first two weeks was a leaking valve covers. Engine 2: 9.9 pro kicker. Less than 8 hours on it. Always starts difficult and now won't start at all. If it does will run for 20 seconds and die, then won't start at all. Problem unknown... Two week waiting list to get repaired. Starting to wish I never bought these boat anchors they call motors. Leaving for a fishing trip in 4 days, and a two week waiting list for the repair shops. Guess the fishing trip is cancelled... You would figure when you buy a new boat with all the best at least the motors would be good for a month or two. Not with the Mercs. Stay clear of these pieces of junk.
Reviewed July 23, 2016
I read your customer reviews on Mercury Outboards and they were all spot on. Mercury is JUNK. I purchased a brand new 1994 Sea Pro 220 Walk Around in late 1993. It came with a 200 offshore Mercury outboard. Had the boat for 22 years. A great boat. Only reason I sold it was due to the motor. Only thing ever replaced on the boat was the fuel tank. Other than that the boat was perfect. The motor was replaced three times.
The first motor, while five mile offshore died. Mercury used plastic fittings on the cylinder head water lines. One broke while I was heading in and filled the inside of the cowl with salt water, which the engine sucked in at 4K RPM's. Bent a rod and cracked the block. Motor was still under the warranty but Mercury said "water intrusion" don't cover that even though it was caused by their cheap defective parts.
Motor number two was a remanufactured powerhead directly from Mercury. Had a 12 month warranty. Motor locked up at 13 months. Motor number three. A brand new 2005 Mercury 200. Constant problems with just about everything you can think of, and never any help from Mercury. That is the reason I sold the best boat I ever had. I wouldn't buy a tube of grease from Mercury. Today I have a brand new 17 foot Carolina Skiff with a 40 HP Suzuki 4 stroke with a 6 year warranty and I love it. Mercury SUCKS.
Reviewed July 8, 2016
I have always said, I would much rather have a broken Yamaha that I have to diagnose and pay to fix, than have a brand new, in the box, direct from the factory Mercury motor put on my boat because eventually, you will pay more to fix the Mercury than you will the Yamaha. We bought a pontoon boat with a 60 hp Bigfoot 4 stroke 2 years ago. Every month since we have owned this boat, at least one week out of every month since we have owned it (and I can prove this with receipts) the motor has been "not working". If you call Mercury, they are no help and I cannot even imagine why they have a "Support" phone number because their standard answer is "Contact a Mercury dealer." I mean they could just make a recorded message that tells you the same thing!
Nothing on the motor is made well. Every thing that comes off the motor is inferior and basically, junk. Things crumble apart, gaskets give way and corrode, electrical components fry all the time. My friend has a 70 hp Yamaha and it took us 5 minutes one day to change the fuel filter. It takes 45 minutes to change a fuel filter on my motor because you have to take most of the items on the side of the motor off to get to the fuel filter. There are 7, yes, 7 different screw head sizes to get to the fuel filter. 7 different sizes!!!
I'm a design engineer, if I designed anything like this motor is designed, I would be fired, on the spot, no question. Oh, and if you fix something one time, that doesn't necessarily mean you won't have to fix it again as the ECU, VST tank, mechanical fuel pump and trim and tilt pump have all died twice since we have owned this motor. And I bet Mercury just sits around and just cannot figure out for the life of them why their entire market share is just slipping away, like sand through their fingers.
Reviewed June 12, 2016
I would like to tell you my story from when I purchased the 2007 115 Mercury Optimax, band new. From day one the motor has always run rough. I was told that's just the way it runs, but it's very fuel economical. After replacing multiple coil packs, Mercury finally had a new updated coil pack and replaced them all. What a relief that was. The next thing was the fuel lines. They needed to be replaced and it was to be at my expense, Mercury said they did not make the fuel and it was not going to be their issue. I was to incur the cost. Next my went into limp mode. After taking it to the authorized Mercury shop I was told the oil tank had to be replaced because some glue had released a magnet that controlled the oil level gauge. $950 later that was fixed. I Inquired about the rough idling and pulsating motor rpm jumping again. I was told that's just the way they run.
Every Year I had to replace the high pressure fuel pump sleeve, they always have split and cracked only a $15 dollar 3/4 inch piece of rubber hose. Currently, now once again, the motor won't throttle up stalls, constantly runs rough (as Always). Left me stranded for the last time with my four young kids, wife, and dog. The motor is out of warranty. I have called Mercury several time with no help whatsoever. All I can do now is to let the public know what I have endured in the years past. My birthday falls on 6-17. I would like to go crabbing. Send me a new motor.
Reviewed May 28, 2016
I am 63 years old, raised a family, did everything right, saved my money and took care of my Mercury 200 OptiMax. After reading all these reviews I am going to cut to the chase. Looks like I feel fortunate that I got 725.2 hours – 25 miles offshore on Lac Seul, Ontario, Canada when I blew a rod through the side of my Mercury 200 OptiMax. I had a friend with me and his grandson and thanks to my wife buying me a SPOT I deployed search and rescue. Major thunderstorms and tornadic weather which was unexpected so they could not deploy a helicopter but they did have a C140 on standby but I was finally rescued by the Ontario Provincial Police as well as a friend of mine. I did not deserve this; I did everything right. To sum it up my boat is at the dealer now and getting a brand new 200 Yamaha VMax...
Reviewed May 17, 2016
When bought this motor (2012 Mercury 150 four stroke) I had fuel delivery problems, a bad alternator from day one. Four trips to the dealer to finally get fixed. Now at 201 hours leaking water and oil from 15 different areas. Corrosion found on the bolts. Many of the loose even with Loctite on them never were torque correctly from the factory. Tilt cylinder was bleeding off. Exhaust pressure in the crank case which is what I was told made the gaskets leak. Mercury said out of standard warranty by 6 months they would cover the gaskets but no labor. These problems are not wear and tear problems, should be covered by warranty.
The extended warranty I purchased the GOLD warranty doesn't cover anything, was a waste of money, not what was explained to me when purchased and no paperwork was given to me explaining this wonderful extended warranty I purchased. The dealer that is working on my motor told me it would only be $350.00 in labor. Now three weeks later the bill has increased tremendously while they're exploring at my cost the problems with my motor. The Oregon Mercury representative says that's all they will do.
Reviewed May 14, 2016
In 2015 I Bought a Lund 2075 Tyee fishing boat with a 250 Verado motor. I put 214 hours on the motor last year fishing. We went fishing this spring and while moving forward the motor suddenly quit. We tried to start it but no success. We took the cover of the motor and discovered that the motor had threw the piston out from the block. I took the boat back to the dealer for them to look at and they contacted the Mercury rep. He told us that it was not under warranty due to water intrusion. There is no way that water could have got in the motor when we under way at 4,800 RPM our 45 miles per hour. He then said we must have put it reverse without stopping causing the water to enter from the exhaust which is impossible because you first have to come to neutral before entering reverse.
The are not warranty this motor and will cost me around $21,000.00 for a new motor. I am 62 years old and have been a boat owner for 40 years with a number of types of boats and have never had this problem. Mercury is not living up to their warranty. Mercury was not aboard the boat at the time so I do not understand why they will not believe me when I tell them what happened. I wanted to fish, not damage my engine. My son and I went to Sunsation boat company last Saturday to take his new 32 foot Center Counsel boat out for a test ride with the owner of the company. The boat has 2 350 Verado Mercury motors. We were out for 45 minutes. The owner Rob was driving and guess what? The Starboard side engine blew with less than a half hour on it. They want to fix the engine and not give him a brand new motor on his brand new boat. What would you do?
Reviewed April 30, 2016
We just got 2 new Optimax 225 at the end of 2015. First one, the block blew up at 37 hours. Second motor, the block blew up at 41 hours while Mercury mechanic is testing the boat for cranking noises. Mercury Marine took 1 full month to check the problem for each motor and then rejected the warranty in a one-line email message. No one at Mercury agreed to give any report so we went sending emails all the way up to the GM. The only reason for revoking warranty that we got from Mercury Marine came from the GM of the company, Mr. Jean-Louis **, stating: "Without going into details, none of the findings relates to a product default and therefore we cannot consider any warranty coverage for this case." Anyone who experienced the same problem with Mercury Optimax please contact me at **. I was told that there is a batch of motors from 2015 that all blew up and I am looking for other customers who had the same problem.
Reviewed April 30, 2016
I purchased a 2015 40 hp Mercury command thrust motor on my 2015 Excursion pontoon boat. When I took delivery of the boat it had a 2014 Motor installed. When I questioned the dealer he told me that the motor was manufactured in May of 2014 but it is a program year 2015 which did not make much sense to me. As I have done some research I have found that this is not legal in all states, but in Massachusetts it appears to be. I have spoken to Mercury Marine in Wisconsin and they told me that they provide literature to the dealers and the dealers are supposed to notify you of this practice.
The dealer I bought my boat from in Worcester, MA made no such representation. Now I have a motor that was manufactured almost two years ago. So if you are buying a Mercury outboard, make sure you know the manufacture date and model year. They can differ as much as 18 months. Mercury does not use model years. They call them program years. So just be aware of what you are buying. They are not very upfront about this when you are buying. I think this is very sneaky. I would have looked at more current models that are available from other makers had I known.
Reviewed April 26, 2016
In March of 2015 I ordered a brand new Boston Whaler 285 Conquest (cost without electronics $245,000.) with twin Mercury 250s (Mercury and Boston Whaler are both owned by the Brunswick Corp, and you have no choice when buying a Boston Whaler, you must buy Mercury Motors). I received delivery of the vessel in the 2nd week of July 2015. The boat was purchased from MarineMax, Lindenhurst, NY. I purchased $20,000.00 in electronics of which MarineMax installed as part of our contract. I also had about $15,000.00 of additional upgrades and out of pocket expenses directly relating to the boat itself, and added another $15,000.00-$25,000.00 in items to be used with/for the boat, but not part of the boat. Lastly I paid about $12,000.-$13,000.00 for an extended Platinum Warranty for the motors that cover the motors and electronics for 8 years.
In August of 2015, approximately 5 weeks after taking delivery I noticed an oil leak in the port motor. It was immediately brought to the attention to Marine Max. The boat was in and out of the shop the entire season multiple times, wherein I lost weeks of use of the boat. The leak was not resolved until over the winter when the boat was winterized. At that time Mercury Marine authorized a new power-head for the port motor.Meanwhile between August of 2015 and Nov 2015, I've experienced additional issues, all of which was brought back to the dealership for repairs:
1) Faulty Carbon Monoxide Alarm.
2) Faulty wiring wherein I was stranded out on the water at night and had to be towed in. This faulty wiring short-circuited other wiring, melted wire and almost caused a fire before a safety breaker shut the boat down.
3) Multiple loss of steering issues.
4) Power Steering Pump failed and required replacement.
5) Marine Max broke the plastic insert rim that supports the cupholder in the helm (still not repaired). It's even documented that they broke it.
6) Multiple Error Code issues.
7) Forward Bilge stopped working, needed replacement.
8) Aft Bilge was defective, replaced and the poorly designed sensors and set up of the aft bilge allows it to run hours at a time without it shutting off.
9) Low Voltage issues.
All of these issues occurred between August of 2015 and Nov 2015. Each time I would bring the boat back to the dealer, they would work on it, and either they fix the issue or it just reoccurs. I left the boat with Marine Max, the dealership, over the winter to provide winter and spring services. I received the boat back on April 1st, 2016, after paying $7200.00 for winter storage, winterization and spring set up. I used the boat 5 times. The port motor has overheated twice (again each time I'm out on the water) and I've lost my steering on one occasion.
They claim that the first time the boat overheated was due to a defective impeller within the water pump (which they installed just prior to April 1st, 2016). They could not explain why the boat overheated the 2nd time. I also have received additional faulty codes. The aft bilge is still not working properly and runs for hours and I had a leaking deck hatch. Further, now oil has been identified leaking from the Starboard motor. I have brought this back to Marine Max and they have had a Mercury Rep come and inspect the boat. They are now authorizing two new actuator motors, and are creating a negative jumper wire/cable to regulate the electrical voltage. They are also going to look into the oil leak of the starboard motor.
I contacted Boston Whaler, Marine Max and Mercury Marine and got management involved. Their position is these are warranty issues and they will just keep honoring the warranty repairs as outlined by their contract. I have requested that they replace both motors and have a Mercury Marine Employed Technician install and rig the boat so that I can be assured of a safe, dependable and trouble free boat. They have denied this request and will not compromise from their position.
Meanwhile, I am still without the use of a boat as it undergoes additional repairs and all of these issues have accelerated the depreciation of the boat. When you go to sell a boat, the first thing any buyer does is pull the service records of the motors. When they see the laundry list of faults and repairs no one will offer me fair market value for the vessel. Marine Max hasn't even offered to buy the boat back from me at fair market value. I have a 2’’stack of emails that I have sent to Marine Max Service Department, ¾’’ stack of repair records, various photos of all of the issues and problems.
Reviewed Feb. 16, 2016
Took my 2010 Tracker 175 equipped with a Mercury 90HP four stroke in for service at dealer for service. Had a leaking seal in the shift shaft on lower unit. Mechanic found another seal leak from the upper crankshaft seal. Mercury cust Service (Blake) stated it was too far out of warranty for assistance from them. Only 100.9 hrs (9 months over purchased ext warranty) on the motor from purchase dates. Buyer beware.
Reviewed Dec. 26, 2015
Bought a brand new Mercury OptiMax Pro XS 115 hp motor on new Triton TX18 aluminum boat on Oct. 3 2015. After using for 3 months, I contacted dealer about excessive oil use, was told still in double oil, not broke in yet. Ran motor to break in and did so. Motor started to smoke when started at home. Called customer service to report problem. Each time boat was taken to dealer, they could not see any smoke. After a year of trying to get help from Mercury, I wrote a letter to Pres. of Mercury, service rep called and made appointment to work on my motor. After he completed work, he called to inform me that he had replaced just about all oiling system. I picked boat up and brought it home. After 5 days, the motor started to smoke again. When I say smoke, there is a very large cloud of smoke not just a puff.
I called customer service to report the same issue again and this time I told service person it was time to discuss replacement! Next morning, I received a call from Mercury saying that all 2-stroke motors smoke and there was nothing wrong with my motor and that it ran out just fine. Mercury Marine said that they would not fund any more investigation in to this motor and if I wanted I would have to pay for it myself. Now I have supplied Mercury rep with videos of motor startup, excessive smoking and with Mercury's comments, I feel as though they are running away from a problem.
Reviewed Oct. 28, 2015
Was having several issues with a brand new Mercury Verado 200. Took it to my local Mercury service shop. And after them not finding the problem and consulting Mercury, I took the boat to another service shop who fixed the problem. I was then sent 2 bills and was told by Mercury that only 1 bill can be covered for a warranty problem. Are you kidding me? Your techs can't figure out a problem and you recommended me to take it somewhere else. And now you tell me you won't cover the cost to fix the engine (18 hrs), and I'm without for 3 weeks, and suppose to pay a 470.00 bill! Done with Mercury.
Reviewed Sept. 17, 2015
I contacted customer service about parts for a Motorguide trolling motor. The associate emailed a parts diagram and a parts list. When I questioned the diagram, he insisted it was the correct diagram/parts list. I then ordered the parts from a local dealer. The parts were not the correct parts and the dealer made me pay for them (+shipping). When I contacted Mercury Marine about the situation they refused to take care of it. Now I'm stuck with some plastic parts and still don't have the parts I need. I would highly recommend doing business with someone who stands behind their product and service. Obviously, Mercury Marine doesn't!
Reviewed Aug. 19, 2015
Purchased a tracker boat in 2011 from Bass Pro Shops, with a 5 year warranty on the engine, no problem in 3 years. On the 3rd year boat stop on Lake Erie 9 miles out, towed in 600 dollars. Luckily I have insurance, towed it home. The Mercury dealer here in Cincinnati told me they could not find any problems. Three times I picked it up and took it straight back - running awful, would not get out of the Wake Zone. Finally they said it had a broken crank shaft. Replace the power head. Got the boat back in October and just put in the garage. Getting ready the next spring decided better take it out and try it. Broke down on the Ohio River 7 miles away from trailer. Took it back, put in all new injectors. Ran good the rest of summer. Move forward 1 summer on Lake Erie in July. Quit running again 10 miles out - another tow and inconvenience.
Left the boat at dealer in Port Clinton. Went home to Cincinnati. They called said it was the ECM and injectors. Mercury told this dealer I was responsible for ECM because my warranty didnt cover electrical. After all the trouble I had I guess they must gave in because they covered it. So 2 weeks later motor quits again on Lake Cumberland. This time 2 miles away from trailer and 2 kids - one 18 months old in the hot sun. Back at dealer now they say wiring harness bad, probably the reason it took out the ECM on last repair. Well after all this is done I paid 24 grand for a boat I don't feel I can trust to fish on big water, the reason I bought it for. I'm putting a new motor on giving Mercury the business again. Why I ask myself. Don't know. But changing brands will cost me 5,000 more to change.
So I called Mercury customer service. Their response was not helping me with a re-power. All I would ask is maybe a discount, something. Instead they said it's my choice to re-power. They don't feel it necessary (they haven't been sitting in the sun waiting for a tow). This engine only has 95 hours on it and it's getting replaced. So that's my story. Buyer beware. Choose better. This a 115 Mercury OptiMax.
Reviewed Aug. 5, 2015
Bought a brand new Mercury 9.9 and will not run at all. Took the motor on a 10-day fishing trip and did not run, and was not able to fish on my only vacation of the year. Took it to 2 marine dealers in northern Minnesota, and motor would still not run. We got blown across a choppy lake and was rammed into the rocks because motor would not start. Had to jump out of the boat to secure, and sprained my ankle very badly on a rock. Had to be towed in by a guy with a 1970's Evinrude 15hp and he states the motor starts every time on the first or second pull. I was so embarrassed. This motor should be banned from sale. I am not the only one having problems.
Almost everyone online is having problems and most don't run. I don't know how they can still allow Mercury to sell these motors to the public. It doesn't matter what the dealer does, the motor will not start at all. I also threw out my shoulder trying to start this thing. I must have pulled the rope 500 times and motor does not even spark. I have never experienced anything like this with a new product right out the box.
Also my dealer pulled one over on me. I bought the motor on their father's day sale and it said brand new 2015 models on sale. When I took the motor to get serviced, noticed that the motor is a 2014 model. I paid good money for a more than year old model. I need to know what to do. I want to return this motor and get my money back. Do I need to get a lawyer? Not only does the motor not run at all, but they cheated me and gave me a year old model when it was supposed to be a brand new 2015 model. Please can someone help and advise?
Reviewed Aug. 4, 2015
Question about the service of my very expensive and highly marketed Mercury Verado engine. I called to talk to someone there in their customer service and they refused to help at all, trying instead to force me to a Mercury dealer to pay for a diagnostic. Would not discuss what recalls were outstanding and only tried to refer me to their "publishing" department to "buy" a repair manual. Very disappointing in Mercury's service. They ought to learn why Boston Whaler (who installs Mercury engines in their boats) has such a great reputation by calling them, posing as a customer, to ask a question. They can and will try and solve the problems that their customers are having with their product!
Reviewed July 30, 2015
Bought premier protection from Bass Pro. Don't want to cover warranty because of price. So now they won't give me a answer.
Reviewed July 10, 2015
Purchased an 07 Fisher Hawk 170 with a 115 Merc Optimax 115. Motor had 96 hours on it when I picked it up January 2014. Second time our the motor quit. Figured out of gas. After a couple hours of troubleshooting, realized it was a spark issue and narrowed it down to the crank position sensor or PCM. Took it in to a dealer that same day. After they did what I did, they then removed the CPS and replaced it. No luck. Next day got a call from them stating that one of the coils fouled and took out the PCM.
Short version, the tech at the dealer called Mercury Marine and gave them the info. Mercury Marine covered all parts...FREE!!! This was a 2007 motor and I'm the second owner. I think Mercury Marine deserves a pass on taking care of its customers, at least in my case. I'll keep one on my transom until I have a damn good reason not too. Thanks Mercury for looking out for a loyal customer. 4th Mercury motor with no complaints.
Reviewed July 10, 2015
I have had my Mercury 20 hp motor less than a year and it gets one ding on the prop from a stump and it causes all of the internal gears in the lower unit to fail. BS. But because it is impact damage it is not covered by warranty. First of all it is an aluminum prop and the gears are hardened steel. There is no way that a small ding should tear up those gears. The prop has rubber inside and should slip before all of the pinion gears strip out. If the weakest link, the first fail point in the lower unit are the gears that is a ** design. Now I could see it if it had ripped off one of the blades of the prop or actually hit the lower unit on an object. But that is not the case. That tells me there was either a manufacturer defect or it is just piss poor design. You show me one fishing boat that does not have a ding on the prop. It is sad that they are not standing behind the quality of their product. So $1600 later I will trade this piece of ** in and go Honda.
Reviewed July 6, 2015
After 470 hours, my Mercury Verado 250 outboard died a mysterious death, with low compression in cylinder # 6. The engine had been carefully maintained. It is out of warranty so Mercury said "sorry". This must be one of the worst products out there. A total disgrace. Time for a Yamaha. No one would buy Mercury anyway if it wasn't sold with the boat, in my case a Boston Whaler. So do not buy a Whaler! This company is horrible.
Reviewed June 27, 2015
I purchase a Tracker 2011 Bass Buggy Pontoon Boat (Hull # **) brand new in April 2011 from BASS PRO STORE here in Myrtle Beach, SC. It came with a Mercury 40-horse power, 4 stroke Mercury Motor, (Serial # 1C131273) and trailer. I paid cash for this boat at the time of purchases. I purchased the Mercury extended warranty and premier protection plans to cover repairs till 2016. This Bass Buggy Pontoon and motor was serviced at the Bass Pro Shop at the 10 hours break-in period and again in February 2014 at the 107 hour period at a cost of over $500.00. This pontoon and motor has approximately 116 hour on it at this time.
Monday, June 15, 2015 at 10:15, I launch the Pontoon boat at the American Legion in Socastee, SC with wife and three friends. We arrived at Barefoot Landing around 12 o'clock. We had lunch and walked around Barefoot Landing. We then departed for American Legion Post 40 in Socastee, SC around 2:20, until this time the pontoon and motor ran just super, no problem. We were about one half mile from the boat ramp and the motor puff twice and shut down. We were towed into the American Legion Post 40 dock. I then manually loaded pontoon by hand/wench and departed for our home in Bridgecreek Sub-Division.
I had appointment and meeting on Tuesday, June 16, 2015 and I was unable to contact the Bass Pro Shop that day. On Wednesday I went to the Bass Pro Shop service department and had a conversation with the service manager **. I told him at that time that I thought the engine was locked up. He told me to bring the Pontoon in and that they would check it out when they could work it into their schedule. He also stated it might be a week before they got to it.That afternoon I towed the Pontoon to the Bass Pro Shop.
On Friday 19, June 2015 ** called and ask permission/authorization to tear into the motor and stated, that if it wasn't cover by warranty the cost would be around four to five hundred dollars to determine the failure of motor. ** notified me on Saturday, June 20, 2015 that this motor was not under warranty due to water coming in through the intake system. We had a conversation over the telephone. I told him I was not happy about this situation and that I would need to talk with a lawyer or someone who knew more than I or him. His statement was "Are you threatening me?" I told him "No but I would definitely get to the bottom of this situation."
In conversation with the Mercury outboard motor warranty/customer service personnel ** on Monday, June 22, 2015 they stated the Bass Pro Shop had not contacted them about the warranty on this motor. I then call the Bass Pro Shop and talked with ** the Operation manager. He contacted the service department. Then the Mercury customer service call me. At first they stated it was Tracker responsibility for this problem/water/rust in cylinder head due to water coming in at the intake. I talked with Tracker representative ** - they said no way. They stated that if there was a problem, the Mercury/Dealer should take pictures of this problem and get with them for a service bulletin. In conversation with the representative ** from the Mercury customer service he said they would provide the parts to repair motor/engine.
In the various conversation with Tracker, Mercury and the Bass Pro Shop representatives all day long on Monday, June 22, 2015. I found out there was a service bulletin in 2012 for a deflector shield fix on these type motor due to water getting into the intake system and causing this problem with motor locking/freezing up. The way I understand it this would be the responsibility of the dealership/service department. This deflector shield should have been installed during the last maintenance service I received at a cost of $500.00 in February 2014 by the Bass Pro Shop service department.
Bass Pro Shop service managers stated that I would need to pay for the labor for this repair on my engine. (I say no way.) Even if I paid for this repair on my pontoon/motor without this deflector shield I would have the same problem in the near future. I am sure that those individuals knew about this problem (with water entering into the intake system) for at least the last five to six years or more.
I feel very strongly that the Bass Pro Shop, Mercury or Tracker should be responsible for the labor cost and not the customers. I am sure that this has happen to other customers and they paid the price by footed the cost due to water getting into the intake system on those motor. I am sure the customers should not be liable for this problem with water coming in through the intake system. Everyone should stay away from Bass Pro Shop Stores. Veterans please put your money elsewhere. This is a no winner situation with big company. Deal with a local business/Family business. This will save you money in the long run.
Reviewed May 16, 2015
Long story short. Since the first day o took my boat out with a brand new 2012 50hp 4stroke mercury motor it makes a squeaking whistle noise!! Took boat back over half dozen times to get fixed and got it back every time still doing the same thing as like they never touched the motor!! It's been over a year now taking this boat motor back and forth for the same issue and still not resolved, and better yet I called advanced marine (Mercury dealer) in Holiday Florida, over a month ago saying it is still making the noise and they were supposed to call me back to get my boat in once again to "repair" and are now ignoring my calls and not calling me back!
Mercury called me and does not help out at all! I'm finished with this POS mercury motor and every mercury dealer! There in it for the money and once sold they tell you to shove it! Goodbye mercury once this motor is dead! Which at the rate it's going it won't be long! There's a lot more that I could say but I'm exhausted dealing with this over a year now.
Reviewed May 8, 2015
I have a 2008 Mercury Optimax 200 hp. The motor shut down on me and took to authorized Mercury dealer. Have documentation showing that motor at 95 hours. The #6 cylinder gave out and piston rod broke punching a hole in block. I was just out of my extended warranty. Even though motor had low hours and regular servicing, Mercury was very cold and staunch in saying they would not "offer any assistance ". I could not even get them to help me out with parts at a discount. Total bill was $7,120. I can't wait to get rid of this outboard and will never touch another Mercury product as long as I live. Yamaha from here on out. I understand products can fail prematurely, but salt is put in the wound when a company can't stand behind their products.
Reviewed April 29, 2015
150 four stroke mercury outboard - Throttle cable broke, made with plastic. Fuel pump burnt-up, left us stranded.
Reviewed March 15, 2015
I recently bought my 2nd Mercury Verado in 5 years, and just as the first time, Mercury failed to give me a 5 yr warranty as promised by their promotion at the time. They are impossible to deal with and will not accept this type of behavior by a company again.
Reviewed Nov. 30, 2014
I said, "What happens after it's off warranty?" Mercury marine suggested I purchase extended warranty! (we suggest you buy extended warranty). Hearing that from them, I knew it was time to take the loss and sell my big black anchor!
I put a 2010 Suzuki 115 tiller on my Lund Alaskan and never had a lick of trouble until the boat was stolen. Then I bought a 2012 alumacraft competitor with a 90 Yamaha 4 stroke. Another great Motor been running that hard for 2 yrs now with no trouble! I would not recommend Mercury nothing! Their customer service is brutal, and their product is junk! "Mercury marine #1 on the trailer".
Reviewed Nov. 2, 2014
Last fall 2013 took Optimax 135 tilt in while under warranty for the motor dropping while sitting, still fishing. Repairs put off till spring 2014, used boat twice in 2014, 6 hours motor still drops. Back to repairs before warranty expires, been in shop seven weeks, can't determine cause.
Reviewed Oct. 20, 2014
Absolute JUNK!! The most exceptionally poor design I have ever seen from the ground up. Very heavy for the "rated power," completely non-intuitive controls. Shall I even mention the fact that they won't start and won't run? Why would anyone EVER buy one of these pieces of junk? I am so pissed off! We purchased one of these pieces of crap for the dingy on our sailboat and I don't trust it to get me from the boat to the fuel dock, say nothing of being able to offer a safety margin in the event of a problem at sea. I will NOT use this piece of junk and we will have to change our plans while we look for something reliable. How can Mercury foist this JUNK on the public? The people who designed this horror ought to be horse-whipped and fired. They obviously don't know the first thing about design, reliability, or anything else.
Reviewed Oct. 15, 2014
Mercury 400 Amanzi dinghy or inflatable's hull is manufactured 6 inches below the inflatable tubes. Why was this done? The problem is that when you are on plane only the hull is in the water and the tubes are 6-8 inches out of the water at the rear of the boat. Any turn or even weight shift causes the boat to lean, thereby dipping the inflatable tube into the water, resulting in an unstable radical turn to either direction, depending on the lean. This is outright dangerous! This dinghy has a 50hp motor and goes about 40mph. Frankly, I am afraid to go that fast in fear of someone in the boat being ejected, including myself!
I have spoken to Mercury Marine and they gave me two fixes neither of which has worked. I've even gone so far as to put Bennett trim tabs on, and it is still unstable. I spoke to Wolf's Marine in St. Joe, Michigan which is a Mercury dealer. They said they do not sell Amanzi or the new M Series because of the complaints described above. They suggested that I deal directly with Mercury. I've also spoken to other boat owners who have the same dinghy or the M Series and they have the same complaints.
This dinghy costs $23,000.00 and has a serious design flaw. I do believe someone will be hurt in the future if this isn't fixed! We had to grab our dog on several occasions because he was about to be ejected. We now keep a life jacket with a handle on our dog. I think this is a ridiculous amount of money to spend on an unstable craft. Mercury has built this RIB design for 4 years or more. How can they not know they have a design problem? Every other dinghy I've been on or previously owned which has the tubes in the water on plane has been very stable. Any suggestions? Where do I go from here?
Reviewed Oct. 15, 2014
In August was out fishing - engine started knocking but ran fine. Got scared, came in to landing. Was told lower unit by mechanic David Wade Marine. Bought new lower unit, wasn't the problem. Took boat to front to back Ken ** just to let him listen at noise. He was puzzled - said sound like something with crank. Didn't do anything but cranked engine and listen to noise - after about the fourth time cranking noise went away. Called his friend at Cabelas in service dept. He suggested run it till it blows up. Still under warranty. Engine ran fine for about a month - no more noise. Ran like the day I bought it.
Last weekend, went out when I cranked it at the landing, noise was back. Well decided not to take it back to David Wade. He stays gone a lot looking at bigger boats with Verados. That's his favorite engine. So went to Cajun Outboards and this guy said he thinks crank is broken - needs to tear down engine, see what problem was. Call Mercury, engine still under warranty. New powerhead November 2013. When it’s repaired, if you know someone who wants to buy 150 Optimax 2011 model, will sale. Think Yamaha is next buy. Can't be as bad as Mercury. Again Mercury may be fastest on water but not most dependable. And the guys at Mercury don't care when you complain. All they say is "sorry you're having so much problems."
Reviewed Sept. 26, 2014
and It failed again after 3 trips. So Same Dealer, $345 For Labor and another fuel pump under Warranty. I also Called Mercury tech support and Would was No Help. But neither dealer could explain Why Same Fuel Pump went bad 3 times. Good Gas - I replaced Hoses and it Failed again 4th Time, So I did it myself and it took 30 Minutes and I "unseized" the pump easily. I also priced it at for $129 at summit racing yet Mercury Charges $435 for the same pump, so $2716 dollars and Still fails every 3rd trip with all new gas. I fixed it myself for 0 per mercury's Service Bulletin for seized Pumps. But I no longer trust mercury engines for my family's safety out at sea.
Reviewed Sept. 13, 2014
I have a Mercury 90 horsepower 4 stroke EFI which came installed on my Sun Tracker 22 DLX. I had to take it to the shop recently and the certified mechanic there said I had a blown fuel injector and he thought it was because of water in the fuel. The manual states that 10% ethanol fuel is acceptable. Yet water accumulation is a known issue with ethanol blended fuels. There is no manufactured way (i.e., sight glass, drain plug, fuel water separator) that Mercury designed into the fuel system. Neither is there a manufactured way of draining the fuel tank. The new tanks are sealed tanks with anti-siphon protection. The manual does not have directions for the tank to either sample or drain it.
I contacted Mercury customer service about the issue and they said that a fuel water separator was an "accessory" and they wouldn't pay for it. The motor is still under warranty by the way. So, the onus is on the consumer to know about water in fuel, somehow combat it themselves, and buy an "accessory" to protect the motor's electrical components from damage. I feel that this is an unfair burden on the consumer. A fuel water filter should be a designed in component into Mercury motors in order to protect it. I am trying to escalate my complaint past basic customer service but am waiting to hear back. So far they have not been willing to accept my point of view. I asked them to pay for the filter install but they keep claiming it's an "accessory". To me it's not an accessory if it protects the motor from known issues with ethanol fuel that consumers can't control, there is no manufactured way to check the fuel for water, and there is a reasonably priced solution that the manufacturer declined to include in the design of the motor. Based on these facts Mercury Marine developed and sold a faulty product.
Reviewed Sept. 8, 2014
I have a 2009 18ft inshore Mako with a 90hp saltwater series motor on it. I will say that when it runs...it seems to run well. The problem is that it seldom runs well and is highly unreliable for it's cost. This is significant because people are being stranded in fresh and saltwater. After the two major incidents that I have been involved in, my confidence in this expensive motor is depleted. I have limped back to shore once last summer, and recently 8/25/14 required an $800 tow (after a 3 hr wait) from Galveston Bay to the boat ramp in over 100 degree temperatures due to what I have dubbed a catastrophic failure.
I have begun to investigate the issues with my boat to see if anyone else is experiencing problems and near disaster as I have on two occasions. I requested that my factory authorized dealer (Bass Pro Shop) provide me with all the maintenance records for my boat, and provide me with the defective parts. Pictures are available if requested for the most recent maintenance.
After reviewing the documents, I noticed that one part number dubbed switch (p/n 8M0052939) had to be changed in two instances, February 2013 and September 2014 (this month) respectively. My initial complaint to Bass Pro on 2/1/13 was an intermittent engine alarm (3 beeps). What was happening was when I would try to come up on power, the motor would violently vibrate with no added power, and then the engine alarm would sound. I was not totally stranded on the bay that day, but it was a long slow ride home because we could not go faster than about 6 mph without setting off the alarm.
My boat was dropped off at Bass Pro on 2/1/13, and the job was completed on 2/14/13. It seemed to operate as advertised (my hope anyway). At the time, the motor was still under warranty, but I had to fight with the customer service representative about covering the repair cost before it was agreed upon, but much like the complaints I've read on this website, they gave the same excuses to me over the phone.
My argument to Mercury was and remains that I didn't choose the components inside the big pretty "Mercury" cowling. I argued that I purchased my boat based on the fact that it was a Mako with a Mercury motor, and that everything under that cowling is Mercury or approved by Mercury to be present under their name. Eventually they relented and paid to fix the problem (neutral start switch).
Most recently, a friend and I decided to take the boat out fishing on 8/25/14. We launched, and the motor started right up, and showed no signs that there were any problems. We cruised out to a fishing hole and was watching the sounder for fish when the motor suddenly began coughing and immediately shut down. We attempted to start it again...nothing but a clunk sound. We trimmed the motor up to take the cowling off to see if we could spot the problem, and fuel just poured out of every orifice in the motor. We knew we were in trouble. Luckily, I am a safe boater and made sure that in the event that something should happen while at sea...my crew and I would have a way back. Thank you sea tow!
I took my boat back to Bass Pro on 8/26/14. I didn't get it back until 9/6/14 due to they did not have a "expert" to figure out the problem. Anyway, the manager (Rick) tells me that a hose had completely ruptured (I have it in my custody) causing fuel to flood my engine. It also caused other parts to fail, such as the float (p/n 8M6000359), seal (p/n 880596502), and a hose kit (p/n 880596502) plus labor, all totaling $475.60. Not much in the big picture, but for a retired military man...it hurts. Oh by the way, my boat is out of warranty, and even if it were still covered, I know that Mercury was not going to correct the problem without a fight based on my conversation with a representative today 9/8/14 at about 9 am.
The representative blamed the failure on the ethanol fuel and myself. He basically told me that all the information is in the manual and to follow it. I asked him (I wish I would have gotten his name and employee ID #), "so what do customers need to do to protect their investments", and his response was to either completely refill the tank with new fuel, or drain all the fuel and put it in a car or something else. I thought it was laughable and quite frankly unreasonable. Here I have an expensive motor that I must completely drain, or fill after each use. Not going to happen. Am I being unreasonable, or is everyone actually doing this each time they take their boat out? If so, it's definitely time to sell this Mercury.
The picture I am beginning to see in focus through my research in big business is that Mercury Marine is squarely responsible for these issues, and has not and will not take responsibility for this multimillion dollar design flaw/fix. It seems to me that since Mercury engineers know about the modern day ethanol changes, that they would have (still should have to) made the necessary modifications to all their motors to adapt to where the country is headed in regards to fuel issues.
Instead it seems that they blame the fuel industry, or the customer, never once admitting that they need to adapt their engineering techniques, like make hoses compatible with ethanol, or require that any sub components on their motor be adapted to the modern day fuel requirements. Then post a bulletin for customers to go to their factory authorized dealers for installation free of charge. Just like in the car world. No rocket science involved.
Finally, in my opinion, the preponderance of the evidence clearly shows that Mercury bears the responsibility to make this right, and they should be held accountable for their lack of action to correct these monumental safety issues. We (consumers) buy Mercury because of its name and reputation, and we fully expect that Mercury is reciprocating that trust by supplying us with safe reliable motors. Yet, it certainly appears to me that they are standing on the status quo...do nothing until something catastrophic really happens. I asked that the powers that be (the law, BBB, consumer reports, national media, etc) become involved and really look into this issue. I believe that the solution to this problem can be quickly and fairly simply solved. Mercury just needs to standup and lead before someone doesn't make it back home. In the interim, I'll play it safe and leave my boat on land. Thank you in advance.
Reviewed Sept. 7, 2014
June 2014 had an alarm light come on and off intermittently from my optimax 150. Called the closest Mercury dealer (Chatlee Marine in Sanford NC). Was told they don't work on motors over 10 years old but they could get me a new motor with no problem. I asked who does work on older motors and was given the number of some guy working out of a shed. Decided to try another Mercury dealer (Seven Lakes marine) Jeff?? Delivered the boat to the shop on (Monday) June 23rd 2014. I was told that it would be looked at and I would get some response that week by Friday. First off I'm a very patient person. On July 14 I called for an update since I had not heard anything. I realize the shop was busy from the 4th of July.
I was told Jeff was on a water test and I left a message for a return call. This happened numerous times with him being unavailable for who knows what. Finally got Jeff on the phone and he breaks the great news that something is wrong with the motor internally. I knew that when it was in my driveway. He also stated that it would need a new power head from Mercury and that the bill would be about $5,800.00. The power head would have a warranty but the rest of the motor was not cover and could cause other failures. Still has not told me what's other than something inside the motor had failed. I decided to search for another used mercury and have it installed by what may have been a credible tech. After an unsuccessful found a Johnson with controls/ gauges.
Called Jeff on 25 August and left message that I wanted to pick up the boat. No response. Called 26 August, got Jeff finally (great right). Asked him if anything had been removed and to put it together so that I could pick up the boat. Jeff assured it would be ready for pick-up. Saturday 30 August I arrive to pick up the boat. No Jeff (duh) only a woman in a back office reading book. Shop open, no techs just her and she doesn't anything she just watch the office. She explains that Jeff has taken off to the beach for a few days (I guess everyone needs time off). The boat in all the way around the back of the yard but I still maneuver around for hook-up. It's an ant farm, leaves and debris and grease marks. I asked that Jeff give me a call when he returns. I paid what was owed and brought the boat home. Get home, park the boat.
On 8 September, I decide to clean the mess from the ants and debris, but there is no power. Checked the battery, it's good. Went to remove the cowl, it's crushing the fuel line and bulb. Open the cowl, there's no spark plugs. Called Jeff, told he's busy with a customer. I told the mystery woman that I need him to call me back today. She says "hold on let me see if I can get him, what's your name." Jeff finally comes on the phone. I asked what happened to the return call and what's going on with the power and where are the spark plugs? Jeff states he doesn't know about the power and when did I call and leave a message for a return call and the plugs are probably on the work bench. I told him I came in person for message and why aren't the plugs in the motor.
He says he figured I did not need them so he left them out. I ask what about a printout something letting me know what's wrong with the motor. He says he did a leak down and checked the motor with mercury software. I asked "do I get something in writing or is just a verbal somethings wrong?" He says that one of the cylinders lost compression. I ask him which one and he says he doesn't know but he can write something up (whats your email address).
This is my first and last mercury motor. The dealers are quick to sell the product and don't want to service their own. I don't see how they can continue on a successful path by not servicing what they sell. I don't know how many people read this stuff, but if I had read it prior to buying a boat with a mercury it would have never happened!!!!
Reviewed July 24, 2014
I bought a 60 Big foot out board motor for my pontoon boat, I have owned for more than 25 years. Well the motor was giving off a weird sound coming from the leg, took it back to the dealer while still under warranty and was told it's fine, no water test. 2nd time took it back due to engine stopping on me and not starting, took it back and was told the same thing engine is fine. Well it stopped on me when I had a boat full and not very good weather. I am finished with this dealer. He should not represent Mercury. Not a happy camper, will look at getting it fixed through a different marine shop, and contacting mercury direct, no satisfaction with dealer.
Reviewed July 23, 2014
In July of 2012 we bought a new Bennington 20 foot Pontoon with a 2012 Mercury Marine 50hp EFI motor. We bought this because our old pontoon kept breaking down and was not reliable anymore. First time out on it, the motor quit! The Marina came over, picked it up, fixed it, and brought it back after a few days. Said it was the fuel Pump. Next season, 2 Fuel Pumps. 2014, 5 more Fuel Pumps and it's still not running right. I'm on oxygen and now I'm afraid to use the damn thing now. I am now checking into the Lemon laws for the state of Michigan. She is definitely a LEMON. I will never buy another MERCURY in my life.
Reviewed July 20, 2014
Mercury Outboard 9.9 2010 4 stroke Cold start. Flooding. When trailer motor will flood taking to lake. Dealer tried Replaced carburetor. Will start at dealer's. Problem is fuel moves in carburetor. Float not holding. No adjustment. Almost need a hour to start most times. Plugs are soaking wet. Mercury has no fix.
Reviewed July 2, 2014
Mercury 60 big foot - I bought an engine for my boat and I bought an Eco-screen MercMonitor as I show it on a official site of Mercury and after I got the engine and the Eco-Screen, they told me that the engine doesn't have digital trim sensor so the Eco-Screen doesn't work properly. Well, it doesn't work at all. You cannot see any fuel economy on the Eco-Screen. Why the Mercury tell you to buy something it doesn't work? And the worst thing, the engine doesn't support digital trim at all. Thank you.
Reviewed June 26, 2014
Bought 2011 nitro z-7 with Mercury 150 optimax, bought boat November 2010. November 2013, power head needed replacing, mercury replaced no charge. Went out this weekend, noticed oil residue in water. Came home, pulled cowling bottom of cowling full of oil. Every thing looks connected, scared to run boat. Have two buddies - one has 2012 mercury 200 pro xs at david wade marine, needs new power head. Other buddy has 2013 z8 225 also at David Wade Marine, needs lower unit.
Not taking anything from David Wade Marine. Great shop, love the guy, will try to go out of his way to help you. But Mercury, on the other hand, needs to realize there is a problem that needs to be resolved. Love Mercury but may have to buy Yamaha next time. Also had brass fitting on compressor, blow out three times before I JB welded it in. The nipple is pressed in the fitting and will come out, had fitting replaced twice, same problem. That's when I JB welded it in, no problem sense. So come on, Mercury, let's do something about these problems before government have to bell you out like the car dealer ships at our cost.
Reviewed May 30, 2014
I purchased a 2013 22' Harris FloteBote Tritoon w/ lifting strakes packaged with this 150 4 stroke. I love it. 45 MPH @ 5600 rpm propped out by the manufacturer. I am working a project in TN right on Kentucky lake. This boat is ran 3-5 times a week. I changed oil twice in 2013. Last Sunday the wife and I were headed out to do some fishing and the motor with no warning at all, blew up!!
It blew oil all over the back of the boat and the water. After being towed in and getting down to the dealer is when I first took off the cowling and you could see right through the motor. One piston was laying in the bottom of the compartment and a crankcase was visible. A piston pushrod was sheered into and the break looked like is was cut with a laser - it was so smooth. The motor is in warranty and Mercury agreed to replace the powerhead. They want my old powerhead to dissect and figure out what caused it to blow. Disappointed this happened but "SO FAR" happy with Mercury Stepping up.
Reviewed Jan. 31, 2014
I purchased new, an Opti 2006 200hp on a 2006 Ranger bass boat. It now has only 172 hours on it. It has been garage kept and yearly seasonal maintenance performed every year. In Fall of 2013 the motor lost power and shut down. I took it to the marine mechanic and it was determined that the #2 cylinder had no compression. The motor tear down revealed #2 cylinder smeared requiring a new powerhead. I paid for a new powerhead and a #2 cylinder injector. I contacted Mercury for any additional recommendations that they may have over and above what has already been repaired and maintenance going forward, their analysis on the diagnostic report, and I requested an additional 2 year extended warranty on the new powerhead at no cost to myself.
I provided them the diagnostic report with all the data which showed no alarms or events that caused the failure. They did not respond to covering the cost of the extended warranty, nor did they respond to the diagnostic report. They did email suggestions on over and above repairs and future maintenance. I am very disappointed with the Mercury product and their customer support. This will probably be my last Mercury motor.
Reviewed Sept. 2, 2013
I bought this Tracker 2011 Bass Buggy pontoon boat brand new in 2011 from BASS PRO STORE in Leeds, Alabama. It came with a Mercury 20-horse power motor and I have had nothing but troubles with this motor since 1st week of owning it. I bought high octane non-ethanol gas as recommended, pay for maintenance as recommended by Bass Pro Shop in Leeds, Alabama service department. I bought Mercury extended warranty and premier protection plans to cover repairs till 2016. Bass Pro Shop installed spark plugs and changed oil/filter, charged me $180.00.
2 days later, it wouldn't stay running. I had my boat in Wedowee Marine in Wedowee, Alabama. They pull the spark plugs in front of me. They both were cracked, so Bass Pro service center in Leeds, Alabama had over-tightened the spark plugs. I was so pissed with Bass Pro Shop that I went ahead and paid out of my pocket to have the 2 spark plugs replaced. Then about a week later, this Mercury motor wouldn't run. Then I took it to Wedowee Marine authorized Mercury repair center to have it repaired again. They repair the carburetor, flush the fluid lines and gas tank at my request. It ran for about 2 days, so I drained the gas tank completely and placed the boat and motor in my garage.
Now I have taken the boat back to Bass Pro Shop in Leeds Alabama for them to tell me whoever had worked on it back in January 2013 of this year had really done a jacked up job of messing the carburetor up and now telling me both of my extended warranty will not cover these repairs, that I need to spend $300 to replace the carburetor. If I had done anything to have causes all these problems with this Mercury motor, I would gladly had pay for the repairs. I feel that Bass Pro Shop in Leeds sold me a piece of Junk Mercury motor on this $15,000 boat package.
I will make sure I contact the Better Business Bureau, News TV Troubleshooter in Birmingham, Alabama with my complaints, and seek civil suit in court against Bass Pro Shop, Mercury Motors, Tracker Boats because this is the first boat I have ever bought and definitely will be my last purchase ever from Bass Pro Shop in Leeds, Alabama. They don't take care of their clients. They just take your money. Then when you need them, they still find ways to take more money out of consumers' pockets.
Reviewed July 2, 2013
I have a 2007 200hp Mercury Optimax on my 2007 Ranger bass boat I bought new. Though it is now so-called out of warranty, this engine only has 145 hours on it. A $20,000 engine should last way longer than that before anything inside should need to be repaired. The dealer told me it should run at least 3,000 hours before being torn down. I contacted Mercury Customer Service for some support on this with no more than 145 hours. I was passed around to 3 different C.S. associates. I was very pleasant in the beginning. It didn't take long to get me upset. I'm a Vietnam Veteran with PTSD and I have to work hard at holding down my temper, but I did pretty well.
I then asked customer service if I had to buy a ** motor to get something that would run over a 145 hours? I was told that was my choice. I also asked if I needed to protest Mercury Marine motors in front of dealerships and the company office? I was told, "It's a free country, you can do what you want!" Great customer support, right? Anyway, this is the 5th Mercury engine I have had on my boats and it will be the last, if I don't get some support. The others were great though.
Reviewed Aug. 31, 2012
I purchased my new Mercury 115hp OptiMax in 2007. The motor was 1 year old and had been used at a summer camp. Incidentally I was told that if I made a complaint, I should mention the motor was used at a summer camp. What difference that makes is beyond me. Within 1 year, the flywheel and starter motor had gone on it and was replaced under warranty. This year, the flywheel and starter motor went again and I learned that this is the 3rd flywheel to have been replaced on this motor.
My new mechanic picked up that the ignition switch appeared to be trying to constantly start the motor even after it was going and this was a defect from the moment it left the plant. He contacted Mercury service and they said they had already replaced two and weren't about to pay for another one. I contacted them and asked them why, after the 2nd flywheel had to be replaced, they didn't start asking questions as to why this was happening. The reply was that it wasn't up to them to figure out what was wrong with the motor but it was up to the dealer to ask for their assistance.
I am 70 years old and have had many cars and boats, lawn mowers, etc. and never have had even one flywheel be destroyed. Yet, here is a a relatively new motor that now has had 3 flywheels replaced and the manufacturer said it wasn't their problem as the motor was out of warranty. All 3 of the American auto manufacturers got their feet knocked out under them when they put out poor products in the 80s and 90s and allowed the Japanese to get a strong foothold on the North American market. It appears that Mercury is headed in the same direction with poor company service and customer relationship. Clearly this motor was defective from the day it left the plant but Mercury couldn't care less. Hey, it's not our problem, you own it, tough. I just paid approximately $1,600 to have the motor fixed. You had better believe my next motor will be Japanese.
Reviewed Aug. 1, 2012
I purchased a 2004 Boston Whaler with twin OptiMax 225 outboard motors in July 2011. There is now quite a bit of vibration in both motors, so I took the boat to my mechanic for a checkup. Initially, I was told that I need new end caps for the air compressor for both motors at ~$300 each. When the mechanic tried to order the replacement end caps, he received a Mercury Service Bulletin (#2011-14) stating that the required end caps are no longer available (NLA) and a new dual row angle contact main bearing design air compressor has been designed. This new end cap assembly has a much stronger crankshaft and bearing load. At the end of the bulletin, Mercury Marine states, "When an end cap assembly is needed for the original design air compressor, a new compressor will be needed." How nice!
The company poorly designs an important motor assembly and then they force the consumer to simply shell out ~$850 without labor to fix their design problem! When I called technical support, I was simply told that "These parts wear out, so it is what it is." I was also told, "I am sure this is not the answer you want to hear." The reality is that this is my first boat and they will be the last Mercury Marine motors I will buy. A sad decision to make, but now I realize why the vast majority of boats I see in my marina are Yamaha and Honda outboards.
Reviewed May 11, 2012
Bravo Three Outdrives, 12 years old corrosion requires replacement - Lower unit has so much corrosion it cannot by reassembled during replacement of Gimbal and universal bearings. New case is now needed at a cost of $1500.00 + labor to install old parts. Never again will I own MM products!
Reviewed March 2, 2012
I purchased a new 50 HP Bigfoot Mercury 4-stroke to power a 22 ft. pontoon boat. At the end of the first season, with less than 10 hours on the motor, the seal around the propeller shaft was leaking. Within the first 3 years of ownership, I had to replace the hydraulic cylinder, that tilts the motor, 3 times. The last cylinder is starting to lose power now. In fact, I didn't launch the outfit one season, because Mercury couldn't supply a cylinder to our dealer. I sent a letter to Mercury CDA, but received no response. This was my first Mercury, and will also be my last.
Reviewed Oct. 11, 2011
This letter is to communicate ongoing issues with a Mercury 2007 60HP Bigfoot mounted on a Tracker Marine Fishing Barge 21 that I purchased new in November 2007. I am again looking for any assistance that your office can provide me and my family. This is the fourth time I am reporting on this issue. See comments below for history of problems.
Since the date of the last report noted below, I have had to have the power head on a 60HP Bigfoot made by Mercury Marine replaced the third time. The services were completed by Chatlee Marine located in Sanford, NC. Unfortunately, this did not seem to fix the problem. The engine has again lost significant power, has severe vibrations, stalls in the water, and shuts off. The same symptoms happened just prior to the last two power heads failing. I have talked to numerous Mercury representatives at their headquarters division as well as Chatlee Boat and Marine and seemed to have run into road blocks as to why the engine can't be fixed properly. Now, I am being told it's a prop issue and the past problems could be related to mounting issues.
Prior to deploying for my fourth deployment in 2010, my family and I decided to take the boat out, and again, the engine seized. Again, I had to be towed in. I was advised by Mercury Marine to leave it with Chatlee to be serviced since they were a premiere dealer and authorized service shop. The boat sat with Chatlee for more than 3 months, waiting to be serviced. I had Chatlee Marine winterize the vessel since I would not be able to pick up the boat until December when I would be home on leave.
I picked up the boat in December 2010 while on leave, and it wasn't until the end of August 2011, when I returned from Iraq, that I was able to run the boat. At which time, I noticed the boat having problems again, similar to the past. After running the boat some more, I noticed the problem was getting worst, thus, I decide to return the boat to Chatlee. Unfortunately again, the boat will now have to sit with them for 2-4 weeks until they can look at it due to technicians not being available. No telling how long this will take.
Please, is there anyone who can help? I am looking for any assistance from your office or any other offices that can provide me and my family some assistance with holding Mercury Marine, Tracker Marine, or Chatlee accountable for failing to fix and/or replace my 2007 60HP Bigfoot mounted on a Tracker Fishing Barge 21. I am wondering if there is a lemon law for Marine products (boats) or any consumer protection that you can assists us with.
I have a 2008 Sun Tracker Fishing Barge 21 with 60hp Bigfoot outboard that we special ordered from Gander Mountain in Fayetteville. They have since been relieved from selling Tracker Boats. I special ordered the boat in August 2007 and purchased the vessel in October 2007 for about 21k, however, I had to winterize the boat in December 2007 and put it in storage due to my 15 month deployment to Iraq.
I used the boat in October 2007, one time, for less than one hour. I returned from my 15 month deployment in April 2009 and used it three times for less than 6 hours. On the third time out at Lake Norman, my family and I were stranded on the Lake and had to be towed in because the engine seized. Since the engine is under warranty, Mercury referred me to the Boat Rack located at Sherrils Ford, NC 28637. I left the boat there for over 2 months for it to be fixed. It stayed in the shop from April 13, 2009 through June 13, 2009. When I picked up the boat, the battery was dead; the battery cables were not connected; the boat carpet had grease foot prints tracked all over it; the cover to the engine scarred and scratched; sap and tree leaves littered the boat; and the steering console was upside down.
I was informed by the Boat Rack that they replaced the upper cowl of the engine and charged Mercury Outboard $4,112.18 for the repairs. After driving over three hours to pick up the boat from Fort Bragg, NC and noticing the way the boat was returned, I was so frustrated that I just hooked up the boat and left. I ran the boat with the new repairs out at Lake Norman for no more than 30 minute, adhering again to the break-in period procedures. Since everything seemed okay at the time, I returned back to Fort Bragg and ran the boat again for about two hours without any noticeable difficulties.
On July 4th 2009, while boating on Bay Tree Lake in NC with the family, the engine seized again and left me and my family stranded on the lake, having to be towed in. My family and I have used the boat less than five times, and between engine repairs has less than 9 hours on two engines.
So far, the Tracker Fishing Barge 21 has had a significant number of defects: the trailer bunk board carpets have torn; the radio has not worked and been replaced twice; the center console has numerous cracks; the carpet on the center console has come apart; the aerator is leaking; the lights on the vessel are not wired correctly, thus, don't operate correctly; and the center steering column is upside down.
Due to the large number of problems with the vessels and engine, I feel it is no longer safe for me and my family to use on the open waters and fear for the dangers my family and I will be placed in if we continue to trailer the boat and use it in the open water. Although the Tracker Boat is no longer under warranty and since it was only a year warranty, I am hoping there may be some legal protection for a consumer who is serving in the Military and was deployed 2 months after purchasing the vessel, requiring it to be stored until returning 15 months from Iraq.
At this time, July 5, 2009, I am requesting Tracker Marine and Mercury outboards to provide me a new factory-ordered Tracker Marine Fishing Barge 21 with new 60hp Bigfoot and provide me a loaner boat to use in the interim. I will accept the trailer since I can replace the carpet myself. I have tried to contact Tracker Marine on the defects since returning from my deployment and received no assistance. Their reply is that it's no longer under warranty and to deal with Mercury for the engine.
I worked 23 years to have a boat like this serving my country and feel that I am being taken advantage of by Tracker Marine and Mercury outboards. My family and I have been left stranded and had to be towed in 2 times in less than 90 days. So far, the cost to repair the engine is over 4k and over 2k in payments, not including payments while I was deployed. So far, travel for repairs, payments, and repairs are over 7k.
Reviewed Aug. 20, 2011
For the third time this summer, I have canceled a fishing trip today. It's because my 4 year old 9.9 hp Mercury 4 cycle motor will not start. It just came out of the shop ($300.00 to tune) a few weeks ago.
Reviewed Aug. 2, 2010
We have a 2008 Bentley with 115hp Mercury. Not long after purchasing this new boat, we had the starter shorted out. The boat was covered. They did cover the parts to fix this problem. Since then, this boat has been filling up with oil due to gas going into the oil. We have taken this boat to a dealership every time it has been serviced. The dealership said the last person that serviced this motor over filled it with oil. We then took the boat and put about 70 hours on it. We went to the lake on vacation on the 4th of July. We had just made it out of the canal. The boat lost power. It started smoking and then finally died. When towed back to land, we check the oil and the oil came spewing out of it. We took it back to the dealership. That dealer also stated that it had too much oil put in it.
We were telling him that the last dealer that serviced this boat said the same thing. He kept the boat, changed the oil, and told us to take it and run it and see if it was showing the oil level rising. We did and it did show the level rising. So, we took it to another dealer and he said that Mercury techs told them it was a fuel regulator that it had debris in it. This is a filter inside the motor. There is another fuel filter on this boat before it even gets to the fuel regulator. And I know any lawn mower dirt bike or any other small engine.
If the fuel filter is clogged it, will run poorly and you change the filter. I don’t believe it had debris in it. I have asked Mercury to cover this under the warranty and they said this is not a warranty issue. However, I do because this boat never ran bad. It’s just up and quit. What damage has this done to my motor? I have contacted Mercury. They do not want to discuss this issue. They refuse to cover this under the warranty. If you call me, I can better explain this complaint than typing this. Please call me.
Reviewed June 21, 2010
I purchased a new lund boat and 100hp mercury inboard engine on May 22/09. It never has run properly. I reside over 150 km of mostly gravel road from dealership. I have taken boat in for repair 3 times. The last time was on Sept. 1/09. The boat is still at dealership. They cannot seem to repair it even with mercury technician’s help. This is not acceptable. I have paid for a new boat that is well over a year old now. I have not been able to use it because it has never run properly. I lost last summer because of it and now almost 1/2 of this summer without a boat. All I requested of Mercury is to buy boat back from me or replace it. They do not seem to care about the financial burden and stress this is causing me. This was not an unreasonable request but they seem to be ignoring it. I have all costs documented including the countless phone calls I have made because of this.
Reviewed Dec. 12, 2002
I am an avid fisherman in small boats with electric trolling motors. I have used them for years. I bought a new one at Wal-Mart and went fishing. After getting the boat launched I attempted to lower the motor from its locked "up" position to the run position, which drops it into the water. There is only a small plastic button to push to get it unlocked.
Upon pushing the button the motor lowered (as designed) into the water. However, the dangerous situation is when the motor drops, the operators other fingers are left in a moving part area. The movement is like a scissor and it proceeded to crush my left index finger. Not just pinched but crushed.
After many attempts of trying to get the finger out my partner tried as well but the boat was tipping over. I would have gone with it because I was now part of the boat. After an agonizing minute or so, the motor latch/lock had to be broken off to release my finger. I was in immense pain and after 2 months the nail fell off. It took 4 months before a full recovery.
I took multiple digital photos the day of and throughout the recovery and sent them to Mercury and Wal Mart. In my line of work I give group presentations weekly and was always harassed about my "monkey finger". It was black for 8 weeks. How can a company turn their head so easily and just get away with it. Maybe if it was a hot coffee maker and I touched it and burned my finger they would listen? Can you offer any advice?
I contacted Mercury Marine many times after the incident with no reply. After writing a threatening letter to them, their lawyer Todd Lemke called me for details. He explained they just acquired motorguide and would look into things and call me back. He never did. I made many attempts calling his direct number and only could leave messages. He never called back.
By advice of a local attorney I Fed Ex'd a Massachusetts 93A letter in which they need respond within 30 days. It has been 4 months, no calls or letters. They have absolutely neglected me regarding the injury their product had done to me as well the dangerous product for sale to the public without proper warning against injury. Can you help please? Nobody will talk to me. I have asked other boaters of their opinion of this product (Model T-34) and they also feel it is a hazardous product and will create other injury.
First, Jeff should not be trying to deal directly with the company's attorney. A layman against an attorney has no chance of achieving justice. If he wants to be compensated for his medical costs and for pain and suffering, he will have to retain a personal injury lawyer and begin proceedings against the company. To prevent others from similar injuries, Jeff should report the incident to the Consumer Product Safety Commission.
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