Mercury Marine Reviews

I purchased a Sea Ray 190 and the drive was broken after 30 hours of driving. I did not use my boat for half of the season. The quality is unacceptable. If I saw the review of this company, I definitely would not buy a boat with MERCURY ENGINE.

I Purchased a new Mercury 150Pro xs, I currently have 5.5 hours on it. During a routine break in period, I pulled the boat out of the water onto trailer and noticed one side of my cavitation plate (casted lower unit) was missing (broken off). As I mentioned 5.5 hours, babying the motor and conducting the break in period as recommended. Water was deep, did not notice or feel anything in the water that would have caused this. I reached out to my mercury dealer and he submitted warranty claim and pics to corp office.

Garbage. 6 months for a simple 107.98 seal. Trim switch quits now. Warranty isn't worth the paper it's printed on. No parts available. Trim switch was installed improperly at the legend boat. Nothing new there that are idiots too.

I did NOT initiate an upgrade. Arrived at my boat and the engine display says "upgrade failed retry upgrade procedure". Called Mercury and they said contact a dealer. Walked to the dealer at my marina and they're too busy FOR THE REST OF THE BOATING SEASON. This is THE WORST customer support. Two nearly new merc 300s on a five year warranty and NO support at all. Shoulda bought Yamaha.

I have a 2020 Mercury 250 pro SX with 79 hours on it. The gear case (lower unit) had a catastrophic fail, Mercury will not warranty it, because 2 years ago, fishing a rock pike, the wind picked up and the back of the boat swung around and hit the rocks, took a quarter size chip out of the skeg, they said that caused the failure. I left reviews on their Facebook page, the comments were removed and I was banned blocked from the page. That’s why there’s only good reviews on social media. They don’t believe in their product, their warranties and the 1st amendment.

Bought a new boat in 2019 with a Mercury 9.9 4-stroke. Between the "manufacturing debris" clogging the injectors and the junk fuel pumps going out, I get two or three trips per season, if I'm lucky, before I have to take it back for service. The boat has spent more summers at the dealer than on any lake.

I bought a Harris Tri-toon and had to purchase a Mercury 200 EFI as both companies are owned by Brunswick. I have a Yamaha on my other pontoon and just hit 1000 hours without a single issue. I had the Mercury oil changed at 100 hours and the tech said 1/3 of it was water when he drained it! He replaced the filter and oil. I immediately called Mercury and they said, "unless you can duplicate the issue, nothing we can do." Well, 60 hours later, water in the oil again! I immediately called Mercury and their tech ordered a few diagnostic tests. $2000 dollars later, they paid for nothing and say there is no issue! I think having saltwater leaking into the motor is a big issue. They are absolutely the worst and costing me dearly. Zero stars!

In September of 2023 I purchased a Mercury Outboard60 horsepower for my barge. At 4 hours the motor blow up. My dealer then installed a 2nd powerhead on the motor, and while testing the motor in their shop, the motor blow again. A 3rd power head was placed on the motor and at 58 hours the motor has now blown up again. Mercury has absolutely refused to warranty the motor, stating water was in the motor. They are assuming operator error. The engine is ingesting water on its own and Mercury refused to investigate why the motor is taking on water. When speaking with customer service, they were rude and unprofessional and I will be contacting very media personally to advise of Mercury not standing by there warranty. DON'T BUY MERCURY, BUY YAMAHA!!!

I would give zero if I could. I have had two brand new Mercury motors that have gone bad within the warranty stage. They covered nothing. Their own guidelines state how a boat should be winterized yet if it freezes using this standard they will not cover it. Don’t buy! Buy anything but their engines.

We purchased a new boat in January 2020. We have had problems with the engine since that summer. After riding for 45 minutes or so the motor starts stuttering. Have had it back to the dealer 6 times. Called Mercury customer service and they said they would send a tech to fix it. Now they want the same test done AGAIN WITHOUT SEND A MECHANIC. Gonna be 4 YEARS NOW and still NO HELP!!!! I WISH I NEVER BOUGHT A BOAT WITH A MERCURY MOTOR...THEIR CUSTOMER SERVICE IS ABSOLUTELY TERRIBLE!!! WHAT A NIGHTMARE!!!