Mercury Marine

Mercury Marine Reviews

Our promise. We provide a buying advantage with verified reviews and unbiased editorial research.

About Mercury Marine

This profile has not been claimed by the company. See reviews below to learn more or submit your own review.

Mercury Marine Reviews

Filter by Rating

  • (9)
  • (1)
  • (3)
  • (13)
  • (118)

Popular Mentions

    How do I know I can trust these reviews about Mercury Marine?
    • 4,547,329 reviews on ConsumerAffairs are verified.
    • We require contact information to ensure our reviewers are real.
    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Recent
    • Recent
    • Oldest
    • Most helpful

    A link has directed you to this review. Its location on this page may change next time you visit.

    How do I know I can trust these reviews about Mercury Marine?
    • 4,547,329 reviews on ConsumerAffairs are verified.
    • We require contact information to ensure our reviewers are real.
    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Page 1 Reviews 0 - 10
    Installation & SetupPrice

    Reviewed Oct. 4, 2024

    Garbage. 6 months for a simple 107.98 seal. Trim switch quits now. Warranty isn't worth the paper it's printed on. No parts available. Trim switch was installed improperly at the legend boat. Nothing new there that are idiots too.

    Thanks for your vote! Report

    Reviewed Sept. 11, 2024

    I did NOT initiate an upgrade. Arrived at my boat and the engine display says "upgrade failed retry upgrade procedure". Called Mercury and they said contact a dealer. Walked to the dealer at my marina and they're too busy FOR THE REST OF THE BOATING SEASON. This is THE WORST customer support. Two nearly new merc 300s on a five year warranty and NO support at all. Shoulda bought Yamaha.

    Thanks for your vote! Report

    Not sure how to choose?

    Get buying tips about Outboard Motors delivered to your inbox.

      By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. Unsubscribe at any time.

      Thanks for subscribing.

      You have successfully subscribed to our newsletter! Enjoy reading our tips and recommendations.

      Reviewed Aug. 7, 2024

      I have a 2020 Mercury 250 pro SX with 79 hours on it. The gear case (lower unit) had a catastrophic fail, Mercury will not warranty it, because 2 years ago, fishing a rock pike, the wind picked up and the back of the boat swung around and hit the rocks, took a quarter size chip out of the skeg, they said that caused the failure. I left reviews on their Facebook page, the comments were removed and I was banned blocked from the page. That’s why there’s only good reviews on social media. They don’t believe in their product, their warranties and the 1st amendment.

      Thanks for your vote! Report

      Reviewed July 13, 2024

      Bought a new boat in 2019 with a Mercury 9.9 4-stroke. Between the "manufacturing debris" clogging the injectors and the junk fuel pumps going out, I get two or three trips per season, if I'm lucky, before I have to take it back for service. The boat has spent more summers at the dealer than on any lake.

      Thanks for your vote! Report
      Customer ServicePunctuality & Speed

      Reviewed July 11, 2024

      I bought a Harris Tri-toon and had to purchase a Mercury 200 EFI as both companies are owned by Brunswick. I have a Yamaha on my other pontoon and just hit 1000 hours without a single issue. I had the Mercury oil changed at 100 hours and the tech said 1/3 of it was water when he drained it! He replaced the filter and oil. I immediately called Mercury and they said, "unless you can duplicate the issue, nothing we can do." Well, 60 hours later, water in the oil again! I immediately called Mercury and their tech ordered a few diagnostic tests. $2000 dollars later, they paid for nothing and say there is no issue! I think having saltwater leaking into the motor is a big issue. They are absolutely the worst and costing me dearly. Zero stars!

      Thanks for your vote! Report
      Verified purchase
      Customer Service

      Reviewed July 8, 2024

      In September of 2023 I purchased a Mercury Outboard60 horsepower for my barge. At 4 hours the motor blow up. My dealer then installed a 2nd powerhead on the motor, and while testing the motor in their shop, the motor blow again. A 3rd power head was placed on the motor and at 58 hours the motor has now blown up again. Mercury has absolutely refused to warranty the motor, stating water was in the motor. They are assuming operator error. The engine is ingesting water on its own and Mercury refused to investigate why the motor is taking on water. When speaking with customer service, they were rude and unprofessional and I will be contacting very media personally to advise of Mercury not standing by there warranty. DON'T BUY MERCURY, BUY YAMAHA!!!

      Thanks for your vote! Report
      Coverage

      Reviewed May 21, 2024

      I would give zero if I could. I have had two brand new Mercury motors that have gone bad within the warranty stage. They covered nothing. Their own guidelines state how a boat should be winterized yet if it freezes using this standard they will not cover it. Don’t buy! Buy anything but their engines.

      Thanks for your vote! Report
      Customer Service

      Reviewed Oct. 4, 2023

      We purchased a new boat in January 2020. We have had problems with the engine since that summer. After riding for 45 minutes or so the motor starts stuttering. Have had it back to the dealer 6 times. Called Mercury customer service and they said they would send a tech to fix it. Now they want the same test done AGAIN WITHOUT SEND A MECHANIC. Gonna be 4 YEARS NOW and still NO HELP!!!! I WISH I NEVER BOUGHT A BOAT WITH A MERCURY MOTOR...THEIR CUSTOMER SERVICE IS ABSOLUTELY TERRIBLE!!! WHAT A NIGHTMARE!!!

      Thanks for your vote! Report
      Customer Service

      Reviewed July 11, 2023

      Last fall I purchased a MotorGuide Xi5 trolling motor directly from MotorGuide. MotorGuide is a division of Mercury Marine. While setting it up I notice that my GPS functions were not working. Their tech support instructed me to bring my unit into an authorized service dealer, which I did. My motor has been at the dealer waiting for parts for six weeks! Mercury/MotorGuide does not, answer any my, or the dealer's inquiries regarding the status of the parts. This is a brand new unit out of the box that didn't work, and now no support! Absolutely my worst nightmare! It's like Mercury doesn't care. This has been a horrible experience.

      Thanks for your vote! Report

      Reviewed June 17, 2023

      My son purchased a new boat with a 50 hp Mercury outboard. The motor would lock up out on the water. After lower unit replacement it continued to sieze. We found out later motor was assembled in China. Mercury would ship parts to China for assembly. Why in the hell would an American company lose quality control of their products? Good job mercury. You've lost a customer for life. Moreover we tell every boat owner of this stupid company's decision!

      Thanks for your vote! Report
      Loading more reviews...

      Mercury Marine author review by ConsumerAffairs Research Team

      Mercury Marine has been powering boats for over 75 years. Founded in 1939, the company now has locations around the world. Mercury’s focus has always been innovation, great engineering and speed.

      • Mercury Repower Financing: Mercury has a financing option for every budget, whether you want to finance all or just part of your engine package. Talk to your local Mercury dealer for more details and to apply.

      • Variety of motors: Mercury’s outboard motors range from 2.5 to 350 horsepower, so you can find the perfect outboard motor for your vessel.

      • Outboard customer support: Mercury sells a wide range of products, but you can get support for your outboard motor by specifically contacting an outboard expert. Skip the runaround and get the support you need from a professional who knows the ins and outs of your engine.

      • One-stop-shopping: Consumers will enjoy buying everything they need for their boat from Mercury, including their outboard motor, propeller, precision parts, accessories, gauges, controls, apparel and even inflatable boats.

      • Accessible dealers: Find a Mercury dealer near you using their “find a dealer” locator on the Mercury website. Dealers are around the country, so you’re sure to find one close to your neighborhood.

      The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. We aim to provide readers with the most up-to-date information available about today's consumer products and services.

      Mercury Marine Company Information

      Company Name:
      Mercury Marine
      Website:
      www.mercurymarine.com