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I would like voice my concern and extreme dissatisfaction on my recent experience with Crownline Boats. I had an issue with an important item/feature that was supposed to come with my purchased boat 1.5 years ago. The item wasn’t available due to supply chain issues at that time. I had communicated to crownline (Kevin ** and Dan **), that I would wait for the item to be available, as opposed to getting a credit. They then turned around and wanted to charge me for these items, as well as to wait an additional 3 – 4 months to receive the item, after 1.5 years. There was documentation and extended communications to corroborate the intent and next steps. Unfortunately, my dealership has dropped crownline, and I had to try to work through this with Kevin and Dan. It is very disappointing to have the dishonesty and lack of integrity from the crownline in the handling of the situation.
They speak of Customer Satisfaction and Ownership in seeing these situations through, but when the rubber meets the road, all I have received is “Back Peddling”, lack of core values and dishonesty at best, which leaves a pit my stomach on my decision to go with Crownline. When making a purchase on a high price luxury item, you would hope the manufacturer would have some integrity, ownership, and honesty behind the sale from day 0 through day 2. That is not the case with Kevin and Dan at crownline and truly questions my decision to go with Crownline!
I ordered this boat Sept. 2020 and it was delivered 5/7/21. I took the boat in for its 100 hour check up on 10/20/21 and pointed out to the dealer some bubbling in the finish on the arch. They said Crownline has denied this on several other arches that had the same problem but they would submit it. The dealer just got back to me and said Crownline will not cover corrosion. Crownline has not sent me anything. I would never have gotten this arch if it was going to start bubbling up within 5 months of purchase. This part is not even in the water.
Since the dealer, Boat House of Cape Coral says they have had several of these complaints on the arches it is a known problem by Crownline. The bubbling is right around the bracket that holds the support for the bimini top. I have waxed and detailed this boat 3 times since purchase and hand wash it after every outing. The dealer told me they even had one that was delivered brand new with the bubbling on the arch. I just want others to know they will likely have this problem and Crownline will do nothing about it.
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We purchased a 2016 Crownline, one prior owner boat with <50 hours on it. After just a couple of times on the water we hit some chop and realized the cooler assembly (portside dash) cracked structurally. The cooler was empty, so it's not as if there was something banging around inside. At any rate, upon further inspection the material this is made of is VERY, VERY thin. I've been trying to find a replacement dash part for a year and no luck. The boat was less than 4 years old when this happened and Crownline could not supply a part. I was told that parts are supposed to be available for up 5 years. So we like the boat but have been really disappointed in the ability to get even this basic part. Something Crownline needs to get better at. It's made me jaded about ever buying another.
The steering at 5-8 knots is like I am chasing to keep the boat straight with the motor fully down. The boat steering is fine at faster speeds and no problems. Is this normal or any ideas to fix this issue?
I have a 2019 e235 xs that the rear storage hatch (where the i/o motor would be) that refuses to open. While the boat is still under warranty my dealer is located over an hour away and would require me pulling the boat, getting it serviced and relaunching. I was hoping for some hints or a tip to get the hatch cover to open - but the factory has no customer service whatsoever (try to find their phone number). I sent an email request a week ago that went without reply. The dealer has no interest in providing assistance over the phone as they can't bill me for it. Had I known of this utter lack of after sale support I would have never purchased a Crownline.
I bought my First Crownline, a used 20 footer.. Very nice condition and good quality boat. I have not taken the boat out yet.. Anyway, the boat came with I assume a factory installed WakeBoard Tower.. I called Crownline to ask how to lower the tower. The lady IMMEDIATELY connected me to a recording with the irritating spill about, "Thank you for Calling Crownline," with a basically a ** and, "Call your Dealer!" The Closest Dealer has no clue about the 'WAKEAIR" VELOCITY TOWER". The company is supposedly "Roswell".. They said they did not make the tower.. Called Crownline Back. Same ** put me right back to the recording that says, "Call Your Dealer"... SERVICE TODAY SUCKS!!
I have a 2019 XS255. Love the boat. Bench seat on the front corner had what looked like a burn mark from a curling iron. Boat only two months old. Contacted the dealer and another one was put on, not two months later same thing, same spot! No other issues anywhere on the boat. Mind boggling. This is an entire new bench pad seat that was put on. Contacted dealer and will see where it goes now.
In 2015, I bought a Crownline E4 from a dealership that is no longer selling Crownlines. I do however boat on Lake Winnisquam that is home to the largest Crownline dealer in New England, Winnisquam Marine. My boat broke down in the middle of the lake (less than 200 hours) and needed to be towed in to a friend's dock that was 100 yards from Winnisquam Marine. The boat has a problem with the outdrive so it was dead in the water. I called them to help me get the boat out of the water and the problem assessed. They told me that because I did not buy the boat from them they didn't have time to look at the boat and wanted to charge me $150 to use their ramp. I had to tow the boat 3 miles (vs. 100 yards) to the public ramp to get the boat to someone who was willing to help. Winnisquam Marine did not care that I was a loyal Crownline customer (2nd Boat) because I didn't spend money with them.
I am an experienced boat owner and have recently been looking to upgrade boats to a bigger, nicer boat. I had found a really nice used Crownline that did not have a trailer with it. In lining up a trailer to go along with the boat I was about to purchase, I called Crownline's phone number (no 800 # -- you can call 618-937-6426) to speak with a customer service rep to get the transom to bow eye measurement to properly size the trailer. The lady that answered the phone basically did not want to take my call, and referred me to a trailer manufacturer 'in a nearby town' to get the correct sizing.
Frustrated, I asked the young lady what the process is in the event that I have a problem with the boat after purchase -- or even just a question in general about the boat. She said they do not handle any customer calls or questions, and I would have to go to one of their dealers with my problem or question. I think that settles the debate between whether I want a Crownline or a Sea Ray. Sorry Crownline.
We bought a brand new 2016 Crownline 195 SS off the showroom floor to create memories with our family and enjoy the summer months. Our boat has been in the shop a minimum of 2 times each summer since we've purchased it due to flooding. The boat is fuel injected, therefore flooding doesn't make sense. Turns out there was a mechanical error with the computer, yet Crownline refuses to reach back out to the shop or/and us. It's disappointing that you remain a loyal customer to a huge company that refuses to fix the issues.
Crownline Boats Company Information
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- Crownline Boats
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