Vroom Reviews

12/28/23 my deal was finalized and now I have to wait 14 days to get my car? The car was only 327 miles away. It didn’t take 14 days to get my money or the paperwork from me. I called them and was just given a runaround saying it’s their policy and they need to inspect the car. Ok, you don’t inspect them when you receive them? I’m about to cancel my deal and take my money elsewhere.

I found a vehicle my wife and I both really liked. We put down the hold amount requested. The sales person collected the remaining of the down payment. First I had to wait for the next day paperwork that was not shipped when they said it was so I came home from work to get papers signed and sent back only to not have them arrive. After sending them back it took days for them to upload them and then told they had to mail them to the bank. Who mails papers anymore? After a couple more days I was told it would take the bank a day or two once papers were received then it would take 2 weeks for delivery.

Signed a contract to purchase a car on 11/15 and paid the deposit 11/17. It is now 11/30 and still no car. Between the salesman, our customer rep and the bank, we have signed 4 contracts only to he told that the terms are wrong on each contract. The last one signed this morning...wrong too. Down-payment is incorrect. The bank wants its 4th different amount down. We already paid $999 yet we have been told the down payment was $999, then $1234, then $1483, then $901 and now $1150. Do yourself a favor and stay far away from them.

To be honest, the most frustrating part of the experience purchasing our used vehicle was when we were nervous about the purchase due to terrible reviews. We had a seamless process and our registration and plates were delivered within 2 weeks after our purchase. We scored a really fantastic deal on a practically new vehicle. We felt that the risk could be worth the reward because of the return policy. We just made sure to get an inspection immediately. I was skeptical because of the reviews, but it was a much better experience than our last purchase through a standard dealership. Just be prepared for the paperwork process to take a couple weeks, but if you have time then it's totally worthwhile. Don't be discouraged by bad reviews if you found a car you love for a good deal!

Three times I tried to buy a car from them. They are clueless about communication, you get a different answer from everyone depending on who you speak with, and Ferrari…the finance manager, she should NOT be working with the public. She spoke over me, cancelled my deal and blocked my number and is still holding $1600 of my money. The final time I gave them a chance (BIG mistake) they sent me the wrong paperwork and tried to blame it on me. This company is as bad as it gets, and their customer service has everything to be desired. They don’t care if they make a deal or not, you will wait for days for a call back… IF it ever happens… and then they blame the customer or each other for the mistakes. Apparently there’s no supervisor on duty regularly, so good luck. Someone do this company a favor and shut it down. Next call is to the BBB and an attorney for the fees they said they’d cover, as well as my $1600.

The list of complaints is extremely too long. I purchased a car in the past from Vroom about three years ago and it was not a bad experience. This time it has been the absolute worst. I should’ve known better from the start. I put a deposit down on a car and waited for them to send me the paperwork to start the deal since I purchased from them in the past, I was a little familiar with the process. I waited and got nothing until the very next day I was notified that the deal had been canceled, I called customer service and they could not tell me why the deal was canceled but said that if I put another deposit down the vehicle would be mine.

I started my online buying experience well. Donnie my first contact at the company was very helpful. I sent my down payment in on 10/24/23, the paperwork was turned in 10/30/23. This is where things went down. First I called 11/1 they said nothing was processed because they needed a title on my trade in, my previous car was totaled they knew there was no trade in. After that my HUB on their site said car delivery on 11/2 my wife changed appointments for the doctors to see it change to 11/4.

I started the agreement to sell them my car. Wired them the money that I owed extra. This deal took almost 3 weeks for them to pick up car. I thought it would be like 7days according to commercials. Bad service stay away from this company please.

This post will either make sure that nobody buys through Vroom or definitely think twice. I got on this site because I was running out of time looking for a car - bad decision. I knew one of the original founders, who since has sold his stake in the company. But I knew his father had bought cars and had a good experience. They must save those experiences for their own. I got approved in seconds, signed my documentation and made a down payment in less than 24 hours. Then comes trouble. They said that I didn't sign the documentation, even though I screen shotted everything and sent it back. The contract that they sent back had an elevated interest rate. Luckily, I screen shotted my exact contract also. They then said that it was their mistake on the interest amount on the loan BUT that I would need to pay another $247 even though I put down $1300 more that what they asked for.

This has been the worst customer service experience I have ever dealt with and I am a property manager. Jessica has disregarded every aspect of my claim even tho the claim was opened by the delivery driver at time of delivery directly from the car being unloaded. She has called me a liar even with email attachments, text message, attachments from the driver and closed my claim without correcting or even attempting to correct the problems. I will continue to post my experience across every platform with her direct line and if I could attach my email change I would gladly do so. Buyers beware and if you ever deal with Jessica R in customer service immediately ask for a supervisor!