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Vroom

Vroom

 2.8/5 (605 ratings)
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About Vroom

This profile has not been claimed by the company. See reviews below to learn more or submit your own review.

Vroom is an online car buying site specializing in low-mileage, pre-owned cars similar to certified pre-owned vehicles. Vroom vehicles undergo several inspections to ensure they are safe and ready to sell. Every Vroom vehicle also comes with a limited warranty and 24-hour roadside assistance for one year.

Overall Satisfaction Rating

  • 5 stars
  • 4 stars
  • 3 stars
  • 2 stars
  • 1 stars

Pros

  • Accident-free vehicles
  • Rigorous inspections
  • Free roadside assistance for one year

Cons

  • Weak return policy
  • Only delivers to the contiguous U.S.
  • Slow customer support

Bottom Line

Vroom has about 4,000 lightly used, high-end vehicles at the time of publishing. It lists cars at fixed, reasonable costs. Vroom inspects all vehicles before selling, and each car comes with a limited warranty.

Top Vroom Reviews

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Rated with 5 stars
Verified

I had a great experience with Vroom. ... This was the best car purchasing experience I have ever had. I didn't have any of the issues I see on other reviews. Vroom emailed me each...

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Rated with 5 stars
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The entire process was seamless and without any delay. As long as you upload your documents promptly and correctly and condition your vehicle accurately, you should not have any p...

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What is Vroom?

Vroom.com is an online car buying site with fixed prices. It specializes in selling used cars and has anywhere from 3,000 to 4,000 vehicles available on its site. You can purchase one of Vroom’s vehicles online and have it delivered straight to your home.

Vroom is available from all 50 states; however, delivery is not available to Alaska or Hawaii. Each of the vehicles comes with a CarFax vehicle history report, and Vroom never sells vehicles that have been involved in accidents. Vroom’s strategy seems geared towards making car buying more convenient by offering clear prices, a streamlined customer experience, a complimentary 90-day limited warranty and one year of complimentary roadside assistance.

You can filter vehicles on Vroom by general features, such as make, model, mileage, year and body type, as well as special features like fuel efficiency or heated seats. From there, you can view pictures, specifications and vehicle history reports for the automobile of your choice. You can place a hold on any vehicle for 24 hours with a fully refundable $500 deposit.

FeatureDescription
Regular delivery fee$699
Enclosed-trailer delivery fee$999
Return policy7 days/250 miles
PricingFixed
WarrantyLimited, 90-day/6,000-mile
Vehicles availableUsed with no accidents

How does Vroom work?

Vroom works by offering fixed prices on cars so buyers don’t have to haggle. Because Vroom doesn’t have to deal with the costs associated with traditional brick-and-mortar dealerships, it is able to pass more savings down to customers.

To buy from Vroom, you shop and set up financing entirely online. You have to pay a $500 deposit to hold the vehicle while you finalize your contract, though. Once the purchase is done, Vroom will deliver your car to your door 10 to 14 days later. It should already have its temporary tags, and you have seven days or 250 miles (whichever comes first) to make sure you like it.

Vroom fees and pricing

Vroom has set prices, meaning you don’t have to negotiate or haggle. The downside to this is that you have to accept whatever price it offers if you want the vehicle. However, you might notice many Vroom cars are offered for cheaper than those at traditional dealerships. This is because Vroom is theoretically able to forego many costs associated with typical brick-and-mortar dealerships.

Delivery fees typically cost $699, but you can pay $999 to have the vehicle delivered in an enclosed trailer for additional protection. Vroom also requires a $500 deposit to put a hold on the car while you’re working out the purchase contract.

Vroom financing

Vroom connects with a dozen lenders to find customers financing options. The entire application process takes less than 10 minutes, but it does require a formal credit check that may impact your credit score. Vroom’s maximum loan term is 72 months.

Although Vroom works with people that have weak credit, it might not be the best choice for those in financial trouble. However, if you have poor credit and decide to buy a car with Vroom, you can always refinance your loan later if your credit score improves.

Vroom policies

Before purchasing a car from Vroom, it’s important to understand its policies:

  • Returns: You can return a Vroom car within seven days or 250 miles of delivery — whichever comes first. The car will be picked up for free, but the original shipping fee will not be refunded. You may also have to pay a $599 restocking fee.
  • Trade-ins: Vroom accepts trade-ins. You just need to fill out some basic information to receive an offer. You have 10 days or 250 miles to accept it.
  • Warranties: Vroom vehicles include a 90-day/6,000-mile limited warranty and roadside assistance for one year. Additional options include trip interruption coverage, towing reimbursement and rental car reimbursement.
  • Vroom car qualifications: Every Vroom vehicle has a clean accident history and meets rigorous testing standards to ensure it is fit for sale.

Vroom FAQ

Where is Vroom located?
Vroom’s headquarters are in New York City. However, it also has corporate offices in Houston and Detroit.
Does Vroom negotiate?
No, Vroom does not negotiate prices, making for a haggle-free experience.
Does Vroom take trade-ins?
Vroom users can trade in cars before or after shopping for a new vehicle. Vroom suggests getting the trade-in appraised first because the old car’s value may affect financing, and if you appraise before buying, you will know how much money you can put down on a new car.
Is Vroom better than Carvana?
While Vroom and Carvana are quite similar, Carvana has a higher overall satisfaction rating on our site at the time of publishing.
How long does it take Vroom to deliver?
Most buyers receive their car within 14 days after Vroom finalizes the contract. Because the state of Massachusetts has unusual registration laws, delivery can take up to 21 days there, though.
Does Vroom charge sales tax?
Sales tax is not included in Vroom’s pricing. You will need to calculate the sales tax in your state of residence to set an accurate budget.
How does Vroom make money?
Vroom employs data scientists, tech engineers and supply experts to buy the cars at low prices. Because the company doesn’t have the overhead costs of traditional dealerships, it should be able to turn a profit by selling them to consumers without overcharging.
Does Vroom do a hard credit check?
Yes, Vroom performs a formal credit check, also known as a hard credit check, when you apply for financing. This can affect your credit score.

Is Vroom legit?

Vroom is legit, but it has received some negative attention due to delivery delays and other problems. Though the company offers competitive, no-haggle vehicle prices, its customer service might not fit everyone's needs for an online car buying platform.

Vroom Reviews

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How do I know I can trust these reviews about Vroom?
How do I know I can trust these reviews about Vroom?
  • 3,428,233 reviews on ConsumerAffairs are verified.
  • We require contact information to ensure our reviewers are real.
  • We use intelligent software that helps us maintain the integrity of reviews.
  • Our moderators read all reviews to verify quality and helpfulness.

For more information about reviews on ConsumerAffairs.com please visit our FAQ.

Page 1 Reviews 0 - 5
Rated with 5 stars
Verified Reviewer
Original review: Aug. 7, 2021

From start to finish we had a wonderful experience trading our vehicle with Vroom. Everyone was on point and polite. We had email updates at least daily from someone at Vroom explaining what the next step in the process was going to be. Just realize that these delivery guys are in 18 wheelers and if it's not safe for them to be on your road, you will meet them in a public lot somewhere close to your residence. This is reasonable, their safety matters. The driver that dropped off the new car did not take the old car, but 3 days later I got a call from a hauler to meet to pick it up. You will be doing some of the leg work; sending/receiving docs, arranging drop off and pick up, etc. Oh the BEST part- my Ford Taurus SHO is fabulous and my mechanic deemed it in great shape. This deal was a win all the way around and I will be using Vroom for any future auto purchases.

26 people found this review helpful
Rated with 4 stars
Verified Reviewer
Original review: April 16, 2021

I just purchased a 2018 Jeep Wrangler from Vroom and had a very good experience. The vehicle arrived 15 days after I wired the money. I’ve read a lot of negative reviews about Vroom, so wanted to make sure and let everyone know that I had a great experience and would definitely buy another vehicle from them. I called customer service several times throughout the process to follow up on my purchase and received great customer service. My hold time for each call was less than 5 minutes. After reading all the negative reviews, my opinion is that the company is going through some growing pains and has struggled to keep up with customer demand in the past. That said, I think they’ve now added the support they need to provide good service to their customers and are working hard to improve their reputation. Would highly recommend Vroom and definitely buy again.

36 people found this review helpful

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    Rated with 5 stars
    Verified Reviewer
    Original review: April 1, 2021

    I decided to sell my car to Texas Direct Auto and choose the online process. I then discovered that TDA was owned by Vroom, but decided to use them because of my familiarity with the dealership. The process of selling the vehicle was easy and straightforward. I provided the required documents via email, and then returned forms to them through the mail (they paid for the shipping).

    After the paperwork was finalized, they gave me information for my vehicle pick-up. I preferred to drop my vehicle off at a location, but was not able to do so because I agreed to let them pick up my car. I didn’t realize this until after the paperwork was signed, and I don’t remember being given that option. That could have been made more clear. The towing company was supposed to contact me within 3 days, which didn’t happen, but they were easy to get ahold of. My vehicle was picked up on the fifth day after all paperwork was finalized. I then contacted Vroom with the bill of laden, and received a confirmation email the next morning. I was then paid 2 days later with the amount they originally offered me. The entire process from selling to receiving payment took 11 days.

    I’m grateful that I had a positive experience, because I’ve read reviews where many customers didn’t. I made sure to provide all correct documentation, and I was transparent about my vehicle’s condition. I was comfortable selling my car, but I wouldn’t have purchased a vehicle online, because I prefer doing business face-to-face. I can see where people might have issues/delays if they are purchasing an out-of-state car, or having to wait on lenders to contact Vroom, etc. I would consider using Vroom again if I need to see a future vehicle.

    38 people found this review helpful
    Rated with 5 stars
    Verified Reviewer
    Original review: March 3, 2021

    I had a great experience with Vroom. After reading a few reviews, I was afraid I had made the wrong choice purchasing from Vroom but this was the best car purchasing experience I have ever had. I didn't have any of the issues I see on other reviews. Vroom emailed me each step of the way. I financed through my local credit union. They wired the money to Vroom on Feb 23, 2021. Two hours later, I got a congratulations on my purchase email stating my car will be delivered on March 7, 2021. On Sunday Feb 28, 2021, I got an email stating my car would be delivered on March 1, 2021. I was so excited! Because of the reviews, I was expecting the intial date of March 7th to turn into March 30th but the morning of March 1st, I was getting a call from the Vroom delivery person stating they were on the way. An hour later, they were pulling up with my new car. I will definitely do this again.

    69 people found this review helpful
    Rated with 4 stars
    Verified Reviewer
    Original review: Feb. 21, 2021

    I bought a truck from Vroom in January 2021. There were some delays with processing, but all of the customer service reps I spoke with were helpful. Delivery was quick and the truck arrived a day earlier than expected, even though I'm in Maine and there was a snowstorm here. The truck had some unexpected damage (rocker panel and bed dents), but they paid for all the repairs I requested. There were some delays with the processing to get the repairs paid for, but part of that was the weather-related power outages in Texas.

    Once I got hold of someone who could authorize payment, it was taken care of within an hour. I'm currently waiting on the title and registration (my temporary plates still have another month), so I can't say how long that will take yet. Overall I'm satisfied with my experience despite the delays in most every paperwork processing step. I would be willing buy from Vroom again as long as the time to get the vehicle wasn't an issue. If you need a vehicle sooner than later it is probably better to find one locally.

    45 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Oct. 11, 2021

    I Purchased a car July 16, 2021 and was told that I would have a title within 3 to 4 weeks. It is now October 11, 2021 and we have not been able to get any information on where the title may be. We have called several different numbers and gotten the runaround on all occasions. They continue to send us extensions for the temporary tag but each day we will pay one dollar in penalty until we file the title with the state. Obviously, we will never buy from them again but I am leaving this here so the other buyers can be aware!

    Be the first one to find this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Oct. 10, 2021

    Purchased a Porsche on 5/3/2021 from Vroom. Five months later, after 5 temporary tags, they still didn’t send permanent tags. The last temporary tags expired on 10/2/2021. They won’t return calls, they won’t provide new temporary tags saying they can’t issue any more temporary tags. Paid for the car and submitted all registration paperwork 5 months back, but car is useless. Parked in the garage without tags. I don’t understand why their dealership is not revoked. You would get a phone call multiple times every day until you buy the car and sign papers. Now, no return of calls, no permanent tags, no resolution, dead silence. Beware before you buy.

    Be the first one to find this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Oct. 9, 2021

    This Vroom site is horrible place to shop. Getting refund of your deposit is hard. I reserved car and 08/11 and backed out after a day. But I didn't received refund till date. I called the customer care. They will say issue refund but nothing happens. Be CAREFUL with this business. I don't have - stars to give. Least I can give as 1 star but I would happy to give -9999 star for this business.

    Be the first one to find this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Oct. 9, 2021

    This was one of the worst experiences I have ever had when buying a vehicle. My husband and I was a little skeptical about buying a vehicle from Vroom. But, my husband and I searched all over for a Dodge Charger with all the features he was looking for. We decided to buy from Vroom with only the thought they would be a bit slow with the process of us getting the vehicle but once we receive it we will be fine. It took a few weeks for us to receive the vehicle after we signed and paid for the car. Well, things got worse.

    We have had the vehicle about 3 months now and still don't have the title. We reached out in August prior to the temporary sticker expiring and they advised us that someone should be working on it and they will put a note in the file. Well, weeks went by and no response. Until someone from Vroom called and said that they will need to buy the car back, there was issues with the title or additional paperwork. My husband informed them that he wants to know exactly what's wrong with the title before he decide to sell it back. It has been over a month since receiving that phone call and we still have not gotten a clear answer.

    We have been transferred to multiple people even someone that works in the title dept. and everyone seems clueless or acting clueless to what is wrong with the title. My husband put so much money into the car and they have only said they will send back the money to buy the car back, but they haven't mentioned anything about reimbursing my husband for the extras he done to the car. At this point we are angry and fed up! We will be contacting a lawyer and reporting them!

    5 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Oct. 7, 2021

    After 40 days of dealing with these idiots and them sending me the same contract three different times, pulling my credit three times with zero communication from them or the salesperson. It was a complete ** show.

    Be the first one to find this review helpful
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    Vroom Company Information

    Company Name:
    Vroom
    Website:
    www.vroom.com