Consumer Complaints and Reviews
I went to this place in November 2012, got a 2007 Tahoe and when I say these salesmen run a game, my truck needed brake and rotors all around. I spoke with a manager by the name of Jay who told me that he will refund me my money, to fax over my bills from the shop and he would give me a call (he never called) and when I called him, I was told he mo longer works there. I am so pissed with this place with their lies. Never in life will I tell anybody I know to buy a car from these people and they do not help you if you have bad credit. Please stay away from this place.
I went in on January 2013 to purchase a vehicle. I was dissatisfied with the entire sales experience. The salesperson lied to me in many ways. He offered me a car and when I went to the dealer, he got everything ready and was pushing me to buy a different car (a very old car). I tried to keep the deal we talked over the phone. He got upset and disappeared. He made me waste my time for two days. This is the worst dealership I have ever dealt with by far. None of the vehicles has the MSRP or price invoice sticker. Stay away from this place!
I went to purchase a car at an Auto Outlet dealership in Woodbridge, VA, but that was a waste of time. The sales personnel there were rude and nasty to customers who came to buy a car from a dirty dealership. The office smelled like smoking weed and cairrests, so I just walked out of the building, but I got very sick of the smell that from that lot. They need to be shut down and relocated somewhere else, not Woodbridge, VA. This has been a problem with this dealership every time I go to visit their car lot.
I went in on August 2, 2012 to purchase a vehicle. I was dissatisfied with the entire sales experience. I was given the runaround in so many ways and assured on several levels that my purchase was the best. After I signed the deal at 7:45pm, the office closed and the salesman disappeared; left me outside alone. I discovered that my headlight wasn’t working amongst other things. I called Mike (salesman) on his cell; however, I was promised that all would be repaired, just to make note of everything and call back the next day.
I returned the truck on 8/6/12 and Auto Outlet had it for a week. I picked up the truck, took it through inspections; failed; the repairs were not done. I returned the truck a 2nd time and they had it for another week, ensuring me that the repairs would be complete. I went to pick up the truck. I got it re-inspected and was told that it failed; the same reasons, no repairs were done. I took the vehicle back a 3rd time and they had it for a total of 3.5 weeks and each week, they assured me the repairs were done; the truck was ready and each time during the 3.5 weeks, the same issues were present.
In between repairs and phone calls, I was told that Auto Outlet doesn't have to make repairs and how they didn't see anything wrong with the truck. Also, maybe the 3 places I took it to get inspected were all trying to get my money. On 2 occasions, I requested to be switched into another vehicle and was denied that offer. They refused to refund me back my down payment ($3,500). These salesmen are shady and as the other purchasers have reported are true. The same things happened to me - it was just too much to type on here. Do not purchase from Auto Outlet. They even have the nerve to advertise on WKYS 93.9 radio station. This is the worst car experience ever. I spent over $2,000 on rental cars and inspections in this past month dealing with them.
I purchased a 2004 Nissan Murano in December of 2011. Sales reps were very pleasant on the day of purchase. I noticed the two front tires on the vehicle were worn out and agreed to purchase the car as long as the two tires were replaced, the rep agreed. Two weeks later, I took the car in for an oil change and my oil shop for three years advised me that the car had multiple problems. I paid to have the car inspected fully. There were so many things wrong with this vehicle. That same night while pumping gas when I returned to the car, the outside handle of my door fell off. Unbelievable. When I called and advised the rep, he advised me to take it to their mechanic, even worse, he lied and made up all sort of things. I left with a measly fixed handle and an oil change. I spoke with the manager and was told that they weren't going to invest any more money in my car! As of today, 5/25/12, the car hasn't passed inspection.
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I purchased a 2005 Nissan Armada from this so-called company. In the beginning, the salespeople were all nice (wolves in sheep's clothing). I signed all the papers and the truck was mine. I was ready to go when I realized I had no fuel, not even a quarter tank. I asked the salespeople that helped me with the deal to help me out on some fuel. I got the runaround for about an hour and a half for them to tell me they don't do that there, rudely. One salesperson offered me three dollars, a smack in the face. So I finally just left. A few days later, I went to get the truck inspected in Maryland, wasn't surprised when the mechanic told me it failed, front rotors weren't good. I called the person that sold me the truck. He told me to bring it in early in the morning. I called him to let him know I was on my way. He gave me every excuse on why they can't do the job. This so-called dealership is the worst dealership I have ever dealt with by far. Anyone reading this and considering purchasing a vehicle from this place, please, run and run fast. Don't look back. There's so much more about this dealership I want to include. Every time I think about it, I get upset.
My husband and I purchased a 2006 Jeep Commander. After signing all of the paperwork, we determined that the windshield motor was inoperable. Also, the passenger taillight was broken and had been taped back together. There were also other issues like missing knobs and the lights on the dashboard keep blinking. Though the dealership provided me with an inspection number, my husband and I are unsure if the inspection is legitimate. We made the manager, James, aware of our issues about the wipers and the taillight. He agreed to reimburse me half of the amount for the windshield wipers.
The state police contacted him to investigate whether the inspection was false. Upon hearing from the police, James refused to reimburse me any of the money. Further, he refused to take any calls or see me when I went back to the dealership. In addition to spending money to purchase the vehicle, we have spent almost $600 trying to repair the windshield wiper motor and the taillight.
On Saturday, February 5, 2011, I was searching for a used car online. I had several cars I had selected to look at. Later that day, I just so happen to be driving past Woodbridge Auto Outlet on Jefferson Davis Highway in Woodbridge, VA and saw a car that I wanted to look at. I went in and talk to a salesman named Jimmy. We test drove a 2008 Chevrolet Impala LS with 90,000 miles. I explained to the salesman that I was purchasing a car though my bank loan. He told me that they offer financing through their company. But I refused to accept their offer to finance and wanted the lower rate through my bank. The salesman said that until they spoke with my bank, which was closed at the time, that I would have to put down at least $1000.
So I did, and got a receipt and left. That Monday, February 7, 2011, I received a call from Jimmy saying that the car was having problems and if I wanted the warranty I would have to finance through their company. Again I refused to finance through their company. Again no agreement was signed nor contract. After I heard the car was having problems I changed my mind and also they were trying to force the issue of financing through their company. I asked the salesman for my $1000 back. He told me they would cut me a check. When I went to pick-up the check on Tuesday, February 8, he told me that all deposits were non-refundable and I couldn't get my $1000 back. Nowhere was this explained to me or posted.
I have my mom as a witness to the entire transaction. There just so happen to be a small printed sign on the wall where it is not in sight of the customer. It looked like someone typed it up in a hurry and stuck it on the wall. I think this is a strong-arm situation to force a sale. This is clearly a violation of Consumer Protection Code 59.1-200 A-13. I plan on taking this matter to Civil Court.
Auto Outlet Woodbridge, VA Company Profile
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