Consumer Complaints and Reviews
In the year 2009, I purchased a new Toyota Camry. From that day on, I have maintained it regularly never neglecting any routine maintenance service that was required. I have always been a loyal Toyota customer due to the quality and reliability of the cars. My 2009 Toyota Camry has been a different story. There have been several recalls from the foot pedals to the melting dashboard and many more. The most recent recall involved engine oil consumption. When I brought my car to be fixed according to the recall, Toyota opened the hood and also discovered defective valve seals that obviously correlated with the oil consumption defect.
I was promised by Toyota representatives that this valve defect would also be repaired since it was related to the oil consumption issue. At the time I explicitly asked if the representatives were sure that this was going to be covered by Toyota. The representatives emphatically told me that they would fix it at no expense to me as it was included as part of the recall. A few days after their promise to fix the valve seals and while the hood was open, Toyota informed me that they would have to charge me for the valve defect. I could not believe I was blatantly deceived. This was a defect that occurred during Toyota's manufacturing process. Why should I have to pay for Toyota's mistake? And why did Toyota renege on their promise?
I called customer service to express my concerns over this issue. I asked them why they decided not to fix all the defects despite their promise. I explained that my wife and two small children relied on this car for transportation and this expense was a hardship. All the sudden attitudes changed and both customer service representatives and their supervisors could care less. They were rude and nasty. They did not care that they lied in regard to the services they would perform and behaved in a way that showed they not only disrespected an honest consumer but disrespected Toyota. In fact, they seemed to indirectly emphasize that Toyota is not an honorable company anymore.
I tried to work with them in a professional manner, but they lacked professionalism, and again, simply did not care about me the consumer or their own company. They were hostile, impossible and especially dishonest as they forced me to pay $450.00. Of all the years my family has driven Toyotas from the Cressida to the Corolla to Sienna mini-vans, I have never experienced this kind of hostility. Without question this behavior is unacceptable and indicative of a company that no longer stands by their brand or cares about their customers. You got it Toyota, really means, you got your Toyota lemon and you are stuck with it.
I have a 2008 Toyota Camry. Since I bought this car in 2014, I care this car as my family member, regular oil change, regular maintenance, regular car wash (including weekly salt removal during snow periods) and many more. Recently, engine low oil pressure was flashed, and added one quart of oil (Mileage 132 K). Since my car is still under warranty enhancement for oil consumption, Toyota dealer in my town conducted an oil consumption test for 1200 miles. After this miles, my car passed the test, that mean the engine is not burning the oil. Toyota service returned the car to me saying the car had passed the test. They changed the oil and did regular maintenance.
After I drove 1400 miles, engine again had low oil level. I called the Toyota service and explained about it, and they said, they can conduct a test again, only after it reaches 5000 miles or 6 months after the first test. I talked with Toyota Corporation, and received the same notes. It is clear, that engine burns oil after I drove 1200 miles and above. Ironically, they do the test only up to 1200 miles, where car usually pass the test. Toyota engine sucks.
I have some more miles to go before the warranty enhancement expire. Trying hard to get it fixed, but this corporation is not helping. I feel, oil consumption by engine is a manufacturer problem, so Toyota should fix this problem. Would be helpful and appreciable, if anyone in the forum helps me, how to resolve this problem. I will never buy anymore Toyota products and will do my best in Facebook, Instagram or Twitter to spread this message. Without consumer, Toyota is a big zero. If Toyota don't satisfy customer, then they deserve criticism.
I purchased my 2017 Corolla on 11/19/16 and it malfunctioned on 12/14/16. I was stopped at a red light and an error message popped up on my dashboard saying "Charging System Malfunction" followed by "Oil pressure low" and then messages saying to consult my owner's manual and to take the car in for service. I tried pulling onto a side road but had absolutely no accelerator power, so I just sat there in traffic with my hazards on. Two good samaritans pushed me to a safe spot, but when I tried to hit the brakes while in neutral I had none. I was pressing them all the way down, and nothing.
The car was towed into the dealership for service, but oddly the error messages went away when the car was shut off and restarted. Still, I was freaked out by the loss of brakes and wanted it checked. Long story short, the service dept was not able to figure out the problem and I've been told that nothing is wrong with the car even though no one can explain why, if nothing is wrong, I lost accelerator and brake power?
I've refused to take the car back because that was a very scary experience, and at this point I don't trust the car or Toyota as a whole. When a car malfunctions like that not even a month after it was purchased, there's definitely a problem. I will never buy a Toyota again, and would highly recommend others at least do a lot of research if you're set on getting one. Toyota just isn't what it used to be.
I have had the Oil Consumption Recall test performed since my 2007 Rav4 does not make it over 2000 miles without having to add more oil. Westbury LI, NY Toyota performed this test. They stated that my car "Passed" the test. I am STILL having problems and not making it over 2000 miles without having to add oil. I called Toyota to file a complaint, only to be told that my warranty has now expired and I am NO longer eligible to have this test performed. (Seems to be the "Norm" when reading the other complaints.) Only if there is another recall, then I can bring the car in. In Speaking with the Supervisor, she informed me that at 1200 miles a quart of oil was needed to be added... Toyota knows very well that there is a continuous problem with burning oil too quickly. We all need to keep calling and complaining so there will be another recall, and we can get reimbursed for any repairs performed on our cars due to the negligence of Toyota.
My wife purchased a 2009 Toyota Corolla on January 31st, 2012 along with a Toyota Extra Care Platinum Coverage Warranty for $1995.00. Recently, the car was driven on the highway when the water pump blew causing a chain of events starting with the snapping of the timing belt, up to the radiator going out. It was immediately towed to 3 different mechanics who each gave 3 different quotes. After taking it to the dealership at South Coast Toyota in Costa Mesa, California, they informed us that the car needs an entirely new engine. We purchased the car with 10,000 miles on it and by the time the engine blew it only had 35,000 miles.
In 5 years of owning the car and keeping up with regular maintenance, we were only able to get a pathetic 25,000 miles on our Corolla. Growing up with a family who always purchased Toyota vehicles and relied on them, I was completely shocked about this particular situation. Toyota vehicles are known to go a long way. I work in a tire center and I've driven hundreds of Toyota vehicles with mileage readings in the 200k's and 300k's, yet we were only able to get 25,000 out of ours.
The worst part is that Toyota will not do anything to help us. I've spoke with representatives from Toyota Extra Care and got nothing. First of all, they sold my wife a "new" plan when we obviously purchased a used vehicle. The problem with this is in the fine print, where a "... NEW plan, the agreement effective date is the date the vehicle was first placed in service as a new vehicle, even if this date is before your VEHICLE PURCHASE DATE, miles are total vehicle odometer miles starting at zero, not miles counted from the AGREEMENT APPLICATION MILEAGE." Underneath that it states, "For a Vehicle Service Agreement which is a used plan, the agreement effective date is equal to the vehicle purchase date and miles are in addition to agreement application mileage."
One would think that the agreement type you would receive after purchasing a used vehicle, would be a "used plan." However, they will not even consider offering any help because our "new warranty plan," which covered everything bumper to bumper, had expired. I also spoke with 2 reps from Toyota Corporate, one was able to offer me a $1,000 credit towards a new vehicle but we still owed $7,000 to the lender so to me, it made no sense. The second representative practically told us that they couldn't help us whatsoever.
How can a bad water pump cause an unforeseeable chain of events in such a short time span and eventually lead up to a complete engine failure? I guess I had better expectations for such a successful company. I work for Costco Wholesale, a company who backs up their products and continues to help their members' day in and day out when they have an issue with any of their products. I've worked the returns counter where we've gone above and beyond our own policies and warranty expirations to help those that have clearly been sold a defective product.
I now work in the Tire Center where we've help out numerous unsatisfied customers who have no explanation as to why their tires didn't meet mileage warranties. We've only driven our Toyota Corolla for 25,000 miles in less than a 5 year period and it is absolutely absurd to me that they won't back up their product. I've clearly been sold a lemon with a bad water pump and they will do nothing to help us out. This is very disappointing to say the least.
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I have been the sole owner of a 2006 Rav4. I took it in a year or so ago because of always having to add oil in my car. The oil consumption test was done and it passed. In November of 2016 I took it back to the dealership because my oil light was coming on again after having the oil changed approx 2 months before. The service advisor suggested doing the oil consumption test again. I went back today to get the results of the test and was told that they couldn't do anything to my car because I have had it just over 10 years. I was NEVER informed of any requirements other than how many miles to drive. Before returning and not to tamper with the seal.
The advisor is the person who recommended the test and now they have washed their hands of it. It is now something that I have to pay for if I want it rectified. I am very disappointed in the way this was handled. I have always been an advocate for Toyota, but as of now, I would not recommend the purchase of a Toyota to ANYONE!
I just discovered that my 2006 Toyota Prius ran out of oil between my 5000 mile service which I do regularly. The red triangle appeared on my display intermittently between 95,000 and 100,000 miles. I learned when I took it in that Toyotas do this regularly at that stage. I was shocked at the lack of concern and the sense that Toyota will not do anything about it. We buy Toyota because they are reliable and you don't have to check oil between service. Have not had to in 30 years of owning Toyotas. Would seem like a design flaw. When is Toyota going to step up to the plate? I would caution against buying one now until this is resolved.
I purchased my 2009 Toyota Rav4 new, believing that Toyota was a reputable name and always stands by their cars. Well I can now say they do NOT. I have been experiencing a problem with my car for the last year, burning oil in excess. At first I would barely make it to my next oil change before my car would be out of oil.
Now I'm having to add oil to my car at least three times before an oil change. I've already been to the Toyota dealership close to my home and did what they directed me to do, an oil consumption test. They said they would send the results to their head office along with the other ones that have already been sent there. They added that it could be a long time if or before anything gets done. They acknowledged the day they checked the oil consumption that they needed to add more oil in my car as it was very low. They said that in future should I be low on oil I could attend their dealership for a free top up (as they acknowledge a lot of their customers with Rav 4's have been dealing with the same issue). I mistakenly thought this would apply to all Toyota dealerships. My mistake.
I contacted the one close to my work as my oil light went off on the way to work. When I contacted that dealership, they said I would have to 'pay' for the oil, that every dealership has their own rules and their dealership does not provide free oil. I proceeded to contact Toyota's head office to let them know about my dissatisfaction with their dealerships having different rules. They proceeded to tell me they could not do anything about it. I also complained about how my car was burning oil at an abnormal rate and I had already gone for the oil consumption test. She explained, nothing could be done, my car is no longer under warranty and stated it was my responsibility to ensure my car always has enough oil in it.
She also suggested that I keep any receipts for oil that I purchase for my car, in case a recall comes out. I don't think it's any coincidence that the 2007 and 2008 Rav 4's have had issues with oil consumption and I believe there was a recall issued out for those models. By the time they decide to issue a recall for my car I probably will no longer own it or the engine will have died. Which is exactly what they want. I will never purchase Toyota car again, nor will I recommend their car to anyone.
I am the owner of a 2007 Camry. I brought my car in to Toyota since I had received a notice for motor oil burning and was informed that I needed to come back after I had gotten an oil change so they could measure the oil content to which I complied. After Toyota supposedly did an assessment; I was told by that my car was in deed burning oil but not enough to rectify the problem.
I brought my car back a second time to Toyota and was given the same excuse and was sent along my way. Some time later after I had started driving Uber; I brought my car for an oil change and was informed that my oil content was almost bone dry which means that my engine head could have cracked. I immediately took my car back to Toyota showing them the notes that were written by the technician and was told that in order for them to even look at my car, I had to fix a gasket problem that has now arise. It appears that this is a game that Toyota is playing with its customers because I have been told by other Toyota car owners that they have gone through the exact same thing with Toyota claiming that their cars are not burning enough oil to avoid honoring their manufacturing issue.
I just to let you know what I've gone through and how disappointed I am in Toyota. My car burns oil but not enough for Toyota to fix it. I was told I need to replace the engine to stop the oil burning. Need to replace the engine, yet Toyota does not think it burns enough to replace it. I am shocked. The only way to fix it is to replace the engine. Is this correct? This should be a recall, not extended warranty. I bought a Toyota, not a Kia. I'm poor, I can't put a new engine in the car. And we all know it's going to get worse.
It started and my car only had 88,000 miles on it. I thought I got the deal of my life when I bought this car. Turns out, I got one big pain in the ** money sucking car. The car burns 3/4 of a qt every 1200 miles. Toyota says; "sorry won't fix it." Very sad they can get away with this. As a poor man, I cannot afford to fix it. (I sold what I had of value to buy it. Largest Willie Nelson song collection. Every song Willie released and a few he didn't.)
FWB Toyota dealer said I had 3 oil leaks that I needed to fix before they would do the test. ($1,415.00) No oil on the ground where I park but 3 oil leaks? I wanted to come up and look for myself and they said "Ok, but you may be here 3-5 hours. We have to fix other cars first." (I borrowed the money to fix the imaginary leaks. This will take me 15 plus months to pay back.) Steven ** the advisor said spending the $1400.00 would save me $6000.00.
My Firestone oil guy says no way I had oil leaks. Who do you believe? Toyota of FWB? Firestone? I trust the 70 year old guy that changes my oil and has for years. If I need something done on the car, he'll come get me. I talk to him in the parking lot after every visit. So, according to Toyota of FWB, my car had to spring 3 leaks within 3901 miles and 93 days after my last oil change. (Do you even believe that?) I've talked to other mechanics. ALL said no way.
Aug 3rd, 2016 - (My birthday) Toyota pissed me off by saying they did the oil test again (yesterday) and did not or lied about the oil consumption results. When I got the car back they said it only burnt 3/4 qt. Today I looked under the hood and saw the oil markings were still on my car. I could not pull the dip stick out. NO I'M NOT KIDDING. They had my car two hours and when I went to Steve ** to ask how much longer, he himself drove it out. Left it running in the parking lot. When I asked how much it burnt, he said 3/4 of a qt.
Back to the 3rd. I went back to Toyota and had them check the oil. They said they put a qt of oil in it and then checked the level. 1/2-3/4 of a qt low after Toyota guy checked it. Meaning, if Toyota did the test the day before as they said they did or my car would to have been over 1.5 qts low and they did not put the other half - 3/4 qt in to fill it up. Yet they would not approve it to get my car fix for free by Toyota or admit they did not do the test. Meaning they never looked at it and the oil was still low when they gave it back to me. So now I have to do it all over again and they really don't care about my inconvenience and stress of this car. I was very upset and made it known.
Steven ** the advisor said he would not give me the paperwork until I said PLEASE. Are you kidding me! They charged me for something I did not need. (Oil leaks and he wants me to be nice?) Did not do the second test and they do not care. Yet they want me to say please. My anxiety and blood pressure were sky high. PEOPLE NEED TO BE FIRED OVER THERE. STARTING WITH STEVEN ** (Advisor) AND (Vaughn **) for not having the guts, the balls to tell me the test was not done properly or for them lying about the oil consumption and not letting my car get fixed for free. He and two other employees would rather lie to me than fess up. What is wrong with these people?
I will die without a good working car. I bought a Toyota because of the reputation. Camry, best selling most reliavable car for years. (Till I buy one.) I guess this is God's way of saying he hates me a little more. I have many out of town doctor appointment through the year. I need a reliable car. I can't sell this car because I'm honest and will tell them it burns oil. I can't trade it in because my income will not support a loan.
Other issues: I'm on my 4th car battery. Car has 94,000 miles. No one can tell me why they don't last. Vaughn ** of Toyota says it's the heat. I almost laughed at him. I had other cars in Florida. Never had to buy a battery every 26 months. (On average.) Gas mileage went from 22.5/35 to 19/29 I'm assuming because of the oil issue. Tires wear out fast and I rotate and alignment every 5000 miles. Wiper motor went under warranty. Second set of front brakes/rotors - 93,000 (OK I guess). Second set rear brakes/rotors 63,000. Of the 4 cars I've owned this is the only car I had to put oil in. (In-between oil changes.) I told a girl that works at the dealership all of the above. She said; "Sometimes it happens. You get a bad car."
I'm very disappointed with Toyota. My 2007 Camry (98,000 miles) burns A LOT of oil. I was notified the recall was covered under warranty. I took it to the dealer. They "tamper proof" the engine, sealing the dipstick, cap, and drain plug. This made me feel like they were afraid I was going to lie, cheat, steal, (and drain the oil). But, I understand they have to cover themselves here as it's a big recall, and expensive to repair. The car typically burns one quart of oil every two fill-ups, approx. 700-800 miles. I drove the car 1200 (as 1100-1300) was required. It had to be LOW... I asked if I could see the dipstick when they removed the glue they put on it to check it. They told me "No" customers are not permitted in the service area. Well "drive it out to the guest area..."
The whole process was secret. They said the car burned 3/4 qt. That's impossible as I add more every month. And even IF THIS WAS True... that would be close to a gallon of oil burned between a 5,000 miles oil change (gentle freeway driving). The engine only holds 5 quarts to start with. It would seize up! How can they possibly say this is OK, not a problem, does not need repair? Simply criminal. I too will pursue a class action suit. Shame on Toyota.
I am the original owner of a 2006 Solara that currently has about 56,000 miles. Last year, the check engine light started turning on, but it wasn't until this year that I found out the problem. My car is burning excessive oil, about 1.75 quarts every 1,200 miles (according to the dealership's oil consumption test). Toyota issued a Technical Service Bulletin in 2011 stating that it will only fix the 2007 and 2008 Solaras. Although my car is an '06, it has the exact same engine as the 2007 and 2008. I already called Toyota corporate twice and they refuse to pay for the repair, arguing that it is out of warranty. I am aware of that, but it is obviously a manufacturing problem.
My car is low on mileage, it's never been crashed, and I've done all the maintenance at the dealership in a timely manner since the day I bought it. I'm extremely upset at Toyota. I shouldn't have to pay about $3,000 to fix it, if the problem is not my fault. I'm also not going to sell it to someone without telling them about the problem, because that's wrong. So my only options are paying for the repair myself or selling it and taking a significant loss due to the problem. I'm going to continue with this dispute, but if they don't pay for the repair I will never buy a Toyota again and I will try to discourage everyone I know from buying a Toyota.
So, Toyota is sending warranty information after the expiration of extended warranty? Looks like a big scam. This gives me second thoughts on ever buying any more Toyota vehicles. I should look for other car manufacturers who have better customer service.
I own a 2007 Camry LE at 90,000. It started burning oil. My car was not due for an oil change but driving to work the oil light came on. Went back home only to find there was no oil in the car. I still own this car with 250,000 miles on it, received a letter from Toyota dealing with this problem under the warranty enhancement notification.
I have to say the letter is very vague on what they cover to resolve this problem, I am not a technical person. To make a long story short my bill ended up to be $2427.47. I did have extra work done due to the fact that the dealer said it was necessary. I have a Ze7 engine. From looking at the bill 4 things were covered under the warranty. Very shocking. I just would have kept on putting oil in the car. Numerous times the mileage was brought up, the warranty letter clearly states regardless of mileage. I have tried numerous times to contact Toyota Corp. I get the same answer every time, they are not technical and they go by the dealer inspecting the car. Just wanted to share very rude awakening, I do own 3 other Toyota cars. I will avoid a Toyota in the future. I do understand cars need work but I truly would have not taken my car in for the enhancement program.
I bought a new Toyota Camry to have a relatively problem free car... Boy was I wrong. I have had so many problem with this car it is laughable. From the headliner creaking, malfunctioned radio, malfunctioning vents, bad water pump, bad alignment, you name it, this piece of junk had it. This brings me to the oil consumption test. They said my car was burning way too much oil, but not quite enough to meet the threshold... What?? That's like saying my roof leaks, but not enough to fix it! I went for an oil change, and in less than 3 months, the engine oil light came on. I brought it to a mechanic, and he said the car was bone dry. TOYOTA KNOWS THEY HAVE A PROBLEM AND WON'T DO THE RIGHT THING. I have read a few posts, and I think a class action lawsuit is the way to go. The dealer I went to isn't bad (Elmhurst Illinois) but the Toyota policy is a joke.
I have a 2003 Toyota Matrix XRS with 170,000 miles. It has been a great little car until the intake camshaft broke. After talking to several mechanics, who have never heard of this issue on these engines (2ZZ-GE), I decided to contact Toyota Corporate to see if they could help. Ha Ha Ha. They actually had the gall to call me to tell me, "So sorry, too bad, so sad." They made it clear that they won't help in any way. BUT, I should have it towed to a Toyota dealer and have it diagnosed, at my expense of course. A dealer might offer me a discount or something. Really? Why would they?
I know what is wrong, I already paid to have the car towed and diagnosed by my mechanic. What it needs is a new camshaft, at minimum (for over $1000) or an engine rebuild, at maximum (over $5000). This car has been well maintained and driven mostly as a commute vehicle. This should not have happened. Toyota also mentioned that I don't get my car serviced at a Toyota dealer. I guess that would have made all the difference.
Why, I don't know. I guess their dealership mechanics are just better than my mechanic. It is so frustrating. I get stuff breaks on cars and you have to deal with it, but sometimes unusual things happen that are clearly not normal. Of course Toyota can't take responsibility because if they fix my car, they'll have to fix someone else's car. They just sit back, make money off consumers and deny, deny, deny anything might be their fault. Really dislike Toyota. I have to rate my experience with Toyota for this review. I give them zero stars.
I have made the worst decision of my life buying a Toyota car. I never thought I would feel this helpless and neglected by buying a car from such well-known company. Even Walmart has a better service recovery than Toyota. So I bought my car in Feb. 2016. So it has hardly been 2 months and my car doesn't have much mileage on it either. I have safe driving history too. I decided to go on a long trip this weekend. I wanted to get my car checked to see if everything was ok before I drive for long hours. I was turned away saying that "Your car is new and nothing can happen to it. If there is any issues the warning lights will turn on." The advisor didn't even bother to see my car.
I left for the trip on weekend. It had been only 3 hours on the road and the tire pressure light comes on. I thought of pulling the car to the nearest gas station. But in just 5 mins. my car started making scraping noise. I got scared and nearly missed hitting a car on my side. Somehow I pulled my car on the side of the road and was shocked to see that right rear tire was completely shredded off the rim. I mean "this is a brand new car". I called the roadside assistance. They dispatch a guy. I gave my exact location to this guy still it took him three calls to find me (I have a feeling he did that on purpose).
He came and checked the tire and said I had been driving on the rim and he cannot change the tire as it was a liability. I didn't even understand what he was talking as he was very unclear and kept walking away. He said he can fix it for me and it will cost me $20. I said why do I have to pay for roadside assistance as I thought it was free. He started walking away and said "Ok you can wait for towing truck and it will take anywhere from 2 to 3 hours". I paid him 20 bucks to replace the car tire and thought I will call and complain later asking about why I was being charged. He didn't mention that the right way was to go through the company procedure as they can take better care of it. He just took advantage of my situation.
When I call the Toyota customer service they tell me that the roadside assistance is a separate entity and they can't take any actions on this and I will have to call them to sought this issue. About tire replacement she just took a note of my problem and said that I should try to show it to nearest dealer possible. I was in the area where dealers were not open on Sunday. So I had to wait until I got back from the trip. Imagine you planned the whole trip counting hours and something like this happens and your whole weekend is ruined. I was so far away from home that I could do nothing about it.
I called the roadside assistance and explained the whole thing and the person blamed it on me saying that I shouldn't have given money to the guy. The person also said that the guy who replaced my tire said that I tipped him 20 bucks. He was lying. Then he said it was an arrangement done between me and him so I need to speak with him. So basically all they tried to do the whole time was blaming everything on me. Nothing was done about this. So if a roadside assistance guy comes and murders you then it is between him and you and company won't be liable for anything. Just imagine.
Somehow I managed to finish my trip and first thing on Monday I took an appointment with my dealership to get my tire changed. I thought now my dealership will understand the problem and help me sort everything. I asked them to change the rim as I was scared that it must have been damaged. Also, it is a brand new car and I don't wanna drive around with a problematic rim. They insisted that the rim was ok and if I still need to change it I will have to pay.
At first they mentioned that I was covered and I will not have to pay anything but after changing the tire on the rim they charged me $300 bucks. When I questioned why was I being charged they said I wasn't covered under roadside hazard. They said that they were not able to determine if the tire was malfunctioned or not. So they blamed it on me that it must have been my fault that the tire was shredded. While buying this car I paid $2000 extra for the extended warranty and now I was shocked to see that even something like this is not covered.
The service agent said he will bring down the price to $150 and made me pay that amount. I went in the office and somehow found a way to speak to the finance manager and he said I should not be charged for this as I was covered. He assured me that he will take care of this and refund my money. Now all I do is keep calling my dealership everyday to see if they have refunded my money or not. It has been two days.
I mean now I am scared if anything happens to my car, I will be blamed for that if they are not able to find the core of the issue. This is ridiculous. I thought buying new car from Toyota will be a relief for years to come and everything will be taken care of if there are any issues. I am feeling cheated and helpless. As these people can do whatever they want. All I got from Toyota was rude answers and insults. Everyone just blamed it on me and raised their hands saying that they can do nothing about it. Maybe I was treated this way because I am unimportant person. A girl from who does not know much about buying cars can be cheated and she will not do anything about it. Good luck with buying your car with Toyota and pray God that nothing goes wrong or else you are in for a shock of your life.
I was informed by Toyota my 2007 Camry had a recall on the engine for burning too much oil and a recall on the engine's parts. Outside of the excess burning of oil, I didn't have any problems with my engine. I didn't want to honor the recall on my engine rebuilding when the dealership informed me of the recall, but I knew if I refused and something went wrong with my car they would not make the necessary repairs because I refused the recall. I let them take my engine apart for the recall. Big mistake! A few months later my engine locked up and stopped. I took it back to the dealership and they said it sound like an issue related to the recall, but they had to take my engine apart again to see. They gave me a loaner car. I didn't hear anything back, so I gave them a call. I was told they was still trying to figure it out but think it's a part of the recall.
A couple of days later I received a call saying they determined it was not related to all the engine work they did and will cost me $4,000 for a used part to fix or $7,000 for a new part to fix. What a ripoff for tearing up my engine! Corporate has been no help. Don't know what to do and have no car to drive to work. I been driving Toyotas since 1992 with no problems. After this experience and reading this site I will never buy this brand again! They truly are out to put all their repair issues on the customer. They told me I had a new engine after their recall repair, but now that my car has stopped they're saying it's due to a worn out part. Why would you build a new engine around a worn out part? Why didn't they tell me I had a part not covered by the recall that needed to be replaced before rebuilding my new engine around it. What a line of bull!
I bought new Corolla 1.6L model 2014 from Al Futtaim - Dubai UAE in May 2014. After 22 months AC stopped working so I went to technician. He advised that compressor has gone along with the condenser so both have to be changed. There was a shock for me as well when I came to know that original compressor fixed in car by Toyota was MADE IN CHINA. When I went to the showroom and asked them that I need compressor, the one they showed me it was MADE IN JAPAN. After confirming this I told them the story behind this. They simply had no answer. Conclusion: Are Toyota fixing China made parts in their cars or someone doing tricks in the showroom? Anyone has answer. What should I do!
My 2010 Toyota Prius is burning oil, 3/4 qt per 1,100 miles to be exact. Toyota, who created the specs for this engine, decided that this was normal. I have started a campaign to find out how many other owners are experiencing this issue. Please contact for more information. Class action lawsuit to follow.
Bought this Toyota used at 51,000 miles. Loved the car at first, then around 75,000 miles the front end started clunking, then at 82,000 it started burning oil on startup and acceleration. Never used the 4wd or taken off road, just around town driving, never long trips. I have had many cars with over 100,000 miles and never had these expensive problems. So what I thought was a fair deal for a great car turned out to be an expensive noisy smoky nightmare. Also the alternator died at 80,000 miles! What a nightmare to replace that one! You have to disassemble the front end to get at the bolts. Toyota your quality has so declined.
The engine of my Toyota Venza goes off while the car is in motion. This started two months ago and it happens unexpectedly particularly when the car is in slow motion. I have taken the car to an automobile mechanics; they changed the air flow meter and cleaned AC valves but still the problem persists. Please I need your expert advice on the possible solution to the problem.
In June 2006 I bought a brand new Toyota Camry and started having trouble with oil disappearing out of my car since 2009. I had it looked at repeatedly to find out what was wrong.... replaced the oil sensors, head gasket etc. In June 2015 I had the oil consumption test done at McKinnon Toyota in Clanton, AL. I drove the 1100 miles they told me I needed to drive and took it back and of course no oil registered on the dipstick. My car uses 1 quart about every 100 miles. They told me the parts were on back order and they would call me when they were ready to replace the parts (piston and rings).
In August I called corporate office of Toyota and they gave me a loaner (that I can't have my pet in, can't smoke in and if anyone dings it or anything I have to cover the repair) that as of February 2016 I am still driving. My car is going to ruin as it sits for 8 months. I was just at the dealer and they said they can't even order the parts for the engine and that the dash is also on back order. I don't believe they are ever actually going to fix my car. I bought a Toyota because they had a good reputation. Now I can't even drive my car.
Rodents caused over $3,000 in damage by chewing on cables that are made from one or more of the following (peanut oil, rice husks, soy, straw, sugar, vanilla, and wood; google: rodent damage toyota). Toyota refuses to pay for the damage. My auto insurance said it might pay (still waiting to find out) for the damage, but there is a $501 deductible. Toyota appears to be the worst offender of making edible vehicles.
IF I had known of this serious issue in advance, I would have researched to find a vehicle that was not so tasty. My brother lives in the mountains in New Mexico where there are many varmints, and they never ate the wiring on his old Chevy Tahoe, but rodents have chewed on the wiring of my Toyota Tacoma, and my mother's Toyota 4-Runner, and an acquaintances NISSAN Murano. The proof of tasty cables attracting rodents appears to be overwhelming. My engine light came on, the engine was running rough and pinging when accelerating, and the TRAC OFF light appeared.
I took it to the Toyota dealership immediately (in Lewisville, TX) the next morning at 8:50am. Numerous cables were damaged and many parts had to be removed to repair the damage. The problem is, if they replace it with more tasty cables, the same thing will happen. The vehicle was stationary on the driveway by the garage. There is already a car in the garage and some tools, and my pick-up is too large for the garage. Also, I would now have to worry wherever I go that rodents will want to chew on cables and parts on my 2014 Toyota Tacoma. In the meantime, I heard that moth balls will help to deter the rodents.
My car was serviced at Toyota of North Charlotte. I was quickly served and informed about the Oil consumption recall situation. They explained everything to me, told me when to bring it back and how long it would take to do the rebuild of the engine. I was given a renter (2015). The next day they call me to get my car. I picked up my car and seems to have a tad bit more pep, saving gas and so far not using oil. I'm very pleased with Toyota taking this action.
My well maintained 2008 RAV4 has had numerous mechanical problems. Just a few to mention: steering column, water pump, muffler, brake booster, almost went off cliff! My transmission just went at 106,000 miles. My engine is burning oil and has since 90,000, all documented at Toyota dealership! Toyota's oil consumption test is for their benefit, my car was just under their mark at 1100 which my car has no oil left at 3,000. Why is Toyota getting away with this? I have missed more than a week's worth of work because I was broke down. I paid 18,000 for this piece of junk and Toyota is sitting pretty well with all their customers' hard-earned money. Someone please tell me what can we do? I'm really at my wit's end and don't want Toyota to get away with ripping people off, not to mention safety!
While my wife was driving our 2004 Rav4, a well-maintained, dealer-serviced car with 115,000 miles, the engine came close to overheating. She pulled over, stopped the car and we had it towed to our local Toyota dealer. He told us that it needed a new head gasket, but as he started performing the repair, he noticed that the threads from the block were coming out with the bolts. He then informed us that because of this, the engine was shot and he started looking for another engine for the car. The price? $4000.00.
I have complained to Toyota Customer Service on both coasts and they have told me that this problem with the engine block, which a fair percentage of these engines had, was subject to no recall and our warranty was up. They will not help us on this at all. I have a car with two years left to pay, $3400.00 dollars owed, and the engine, through no fault of ours (it is a factory flaw), is ruined, and I have no recourse. I will never, ever own a Toyota again, and was advised by an attorney to set up informational pickets at Toyota dealers around town, which I intend on doing, in the hopes of dissuading anyone from buying these cars.
At just over 100,000 miles the engine in my Prius almost blew because of excessive oil consumption. It DOES NOT LEAK oil. It burns oil due to poor quality factory rings. If you have the same problem do the following. Contact your Congressman, file a complaint with The Better Business Bureau, The Attorney General's office, NHTSA - National Highway Traffic Safety Administration and also tell your story here at ConsumerAffairs. Toyota is making owners pay for this problem and these engines should be recalled and repaired.
I parked my car in a parking lot and left it idling while I went inside apartment. When I came back to car, I opened driver's door, popped trunk, closed door and went to back of car. I left trunk lid open after moving articles around in trunk and I went back and opened driver's door to turn engine off and get keys. But... as I "began" to reach into car... it started moving backwards. And because the car was on a slight incline and the door was open, I could not get away from the vehicle before the door pushed me to the ground and the car ran me over before slamming into another parked car. After reading this, remember... the car was left idling and in "park" and for approx 15 minutes before it??? slipped out of gear. (Witnesses and police report.)
OK. I went through the 1000 mile "oil burn" test through the Toyota dealer in Salem, OR. I was told I burned 1.1 qts. oil in the test. So, I qualified for new pistons and rings and free 4-day use of a Tacoma truck - sorta fun. Patiently waiting to hit 1000 miles and see what the dipstick says. The problem is that as soon as they had my engine apart, I got the phone call that there was lots of oil that needed to be cleaned up and the stem seals replaced. They said this would gravitate into a blue smoke issue down the road and cost $2500 to fix. So what a bargain for me! Oh, the piston's not the right size so it tosses oil around, and to clean it up I get to pay $900. Gee what does $900 get you any more? Enough crying in my non-alcoholic beer.What I really feel bad about is the single mom with three kids and owns a 2007 Camry, and her oil test comes out at ONE qt. on the test. Not One qt. - One ounce like me. She's got a funky oil burner that will be real hard to sell even if she has ridiculously low miles on it. One stinkin ounce! Where did Toyota get the mandate that burning a quart per 1000 miles for a 4 banger on an engine developed 40 years after we walked on the moon is logical? (date math probably off).
This stupidity goes along with floor mats that cause recalls, melting dashboards (at least not blamed on hair spray from the 80's causing global warming), ad nauseam (sic). Does every car made have massive recalls and "non-recalls" called "extended warranties but with a hitch?" End of rant. Subaru Outback looking pretty good for next ride.
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