Total Auto Protect

Called your main number, spoke to Jason. Great guy. Like his good business approach. Explain your plan very good. He is a keeper. He was not pushing anything I don't want. I'm sold on your company. I was going to do dealer plan but after talking to Jason you guys was the best deal.

I was helped by Jason, super helpful and patience providing all the info I requested, great communication and offered several options for the duration of the length of policy, very happy with the experience, going to try this policy for few years and if all positive I will most likely add my other two Vehicles. Thank you Jason.

As far as the sales process went: Jason ** was excellent to work with.... A no pressure approach and very accommodating with my inquiries. That said: he is a great agent for Total Auto Protect... Developed a trusting relationship in a short period of time. I might suggest that you consider some way to reassure your potential customers that the process is legitimate. i.e. With all the scams going on, I was leery to give my information over the phone or email. I personally made a call to Total's headquarters to check on the process.

My experience with Jason was awesome. He was very polite, professional and patient, he answered all my questions to my satisfaction and informed me that he will be with me personally during the duration of my auto warranty and that if I have any concerns I can always call him direct. I really appreciated that, it made me feel like I am really appreciated. Thank you.

Jason went above and beyond answering my questions thoroughly. He was kind, patient and thorough in explaining the warranty to me. He acknowledged my concerns and made me feel confident in my warranty purchase. Having a direct person and the same person to handle my warranty puts my mind at ease that they will be knowledgeable and familiar with me. Takes it from being just “another customer” to a more personable experience.

Their comprehensive contract does not cover over 200 items. You must read this before you purchase it. I needed a module software program update and it was not covered. In small print under "Comprehensive -What Is Not Covered" I found it listed in small print along with a list of many other items. Had I read this I would not have purchased it. The contract was for 7 years or 90000 miles. I only have 30000 miles on this car and this was my first claim which they denied. No one has time to read the entire contract so they hide the exclusions on page 2 of 5 in small print.

I was interested in an extended policy for my Honda F6B motorcycle. I spoke with an agent, Louis, who appeared very helpful, but requested I pay in full (1,775.00) before seeing a contract (to lock in the special price). I explained that I am leery of pre-paying, before I see EXACTLY what the policy will cover. He referred me to the online brochure, which basically the drive train, and some additional parts would be fully covered, and gives me his direct phone number, as he will be my "personal agent".

Please if you are in search of a real, valid, insurance company KEEP LOOKING!!! They denied the only claim I ever made without a reason whatsoever, arguing back and forth. Even my mechanic was in complete shock. And making up excuses to get away with it. $5,000 policy and they didn't even cover a legitimate compressor replacement.

Sales consultant was professional and knowledgeable about the product. Placed me at ease in making a large purchase and choosing company. Looked at discounts for us being military retirees, and explained all the services. Advised us on best tier and service providers.

I have been a customer for over a year. 3 Claims filed, 3 Claims denied. Customer service will not work with you, and will not cover parts listed in the contract as covered parts. Be aware of Faulty VS Wear in contract. They will not cover your parts.