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About Total Auto Protect Reviews
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Total Auto Protect offers extended auto warranty plans, also known as vehicle service contracts, to cover cars no longer protected by a manufacturer’s warranty. The company has three different plans, which come with a 30-day money-back guarantee and can be used anywhere in the U.S. You can request a free quote online or by phone for your vehicle as long as it has fewer than 150,000 miles.
Pros & Cons
- 30-day money-back guarantee
- Choose your dealer or mechanic
- Transfer coverage to a new owner
- 24/7 customer service
- Only covers cars with up to 150,000 miles
Total Auto Protect offers three plans to protect vehicles no longer under the manufacturer's warranty. Plans include a price-match guarantee, money-back guarantee, roadside assistance and direct payment to the repair facility.
What is Total Auto Protect?
Total Auto Protect is an extended auto warranty company. The company has more than 40 years of experience in the vehicle service contract industry. When you choose one of Total Auto Protect’s plans, you work directly with the company — you don’t have to deal with third parties during the claims process.
Perks included in a Total Auto Protect plan along with the parts and labor coverage are roadside assistance, locksmith coverage, trip interruption coverage and rental car service. Total Auto Protect is available nationwide, and it allows you to choose your own mechanic or dealership for service.
How does Total Auto Protect work?
You can get started with Total Auto Protect by getting a free quote for your vehicle (as long as it has fewer than 150,000 miles). There are several ways to get a quote: You can fill out a form online with the year, make and model of your car; the mileage; your name and contact information; and your ZIP code. Total Auto Protect then sends you an email with a quote. Alternatively, you can call Total Auto Protect and get a quote directly.
Total Auto Protect may offer you the choice of several plans, depending on your vehicle. Most plans include a deductible. When you have a breakdown in your car, follow these steps:
- Call or email Total Auto Protect to start the claim.
- Take your vehicle to any mechanic or dealership to get it fixed.
- You pay your deductible, and Total Auto Protect pays the balance directly to the shop.
Total Auto Protect plans
Total Auto Protect offers extended auto warranties to protect you from paying for expensive repairs after the manufacturer’s warranty expires. The company has three plans: Total Plus, Total Convenience and Total Premier.
- Total Plus
- Total Plus covers:
- Cooling system
- Drive axle(s)
- Electrical system
- Total Convenience
- Total Convenience covers everything from the Total Plus plan, as well as:
- All-wheel-drive/four-wheel-drive system
- Total Premier
- Total Premier is the most comprehensive plan, covering everything in Total Convenience, plus:
- Air conditioning
- Anti-lock brakes
- Front suspension
- Fuel system
- High-tech electronics
- Rear suspension
All three plans come with 24-hour roadside assistance, locksmith service, out-of-gas service, trip interruption service and rental car service.
Total Auto Protect costs
Total Auto Protect costs are specific to the driver, the vehicle, the plan and the deductible. To find out how much a vehicle service contract with Total Auto Protect costs, you can request a free quote online or over the phone.
Keep in mind that Total Auto Protect has a price-match guarantee. Also, each plan comes with a 30-day money-back guarantee, so if you purchase one and decide it’s not right for you within 30 days, you get a full refund. If you cancel after 30 days, you get a prorated refund. Total Auto Protect allows you to transfer a contract to a new owner if you sell your vehicle.
Total Auto Protect FAQ
What are Total Auto Protect’s eligibility requirements?
Total Auto Protect covers vehicles with up to 150,000 miles on the odometer.
Can I choose my own repair shop with Total Auto Protect?
Total Auto Protect allows you to choose any dealership or mechanic to get vehicle repairs.
What is Total Auto Protect’s cancellation policy?
Total Auto Protect offers a 30-day money-back guarantee with a full refund. After 30 days, the company issues a prorated refund for the unused portion of your contract.
Is a Total Auto Protect policy transferable?
Total Auto Protect plans are transferable. The company requires documentation of the transfer before a new owner is covered.
Is Total Auto Protect legit?
If you’re looking for a plan to protect you from paying for costly vehicle breakdowns, it’s worth getting a free quote from Total Auto Protect. The company offers three levels of coverage, and each comes with roadside assistance, a price-match guarantee and a 30-day money-back guarantee. Make sure you ask about special offers when you get your quote and compare contracts and prices from multiple providers.
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Reviewed Aug. 30, 2023
I was scammed lied on, people almost lost their job at the dealership dealing with this company. My advice is to find an extended warranty company that actually repair your car. Not one that llc registered in Delaware, big red flag when they breach their contract if you ever get one. I had to call in 5 times but long story short, you can’t go after the owner if you sue just this company. I’m sure they will file bankruptcy and you're out of thousands of dollars.
This company reviews are fake, once they get your money they never have no intentions on repairing your car… Only 2 people works at this company so that speaks value and the fact that they been in business this long and has yet to grow especially if they offering this five star service. Please don’t waste your time or money, you stand a better chance with CarShield lol.
I purchased my car 3 months ago, got an inspection done at the Maserati shop. I paid cash money for this car so there no way I’m buying a lemon. The only thing was wrong with my car was the steering wheel in which I got it fixed before purchasing the policy. I attached the inspection report to prove I had no preexisting damages. The air compressor went out on this car, they deny the claim and came up with this big lie about the dealership told them this and that but once I got them both on the phone together the story changed, this poor man almost lost his job. These people are con artists that work under different entities so follow your gut feelings. Go to the dealership service department and asked them to recommend a company.
Reviewed May 4, 2023
Their comprehensive contract does not cover over 200 items. You must read this before you purchase it. I needed a module software program update and it was not covered. In small print under "Comprehensive -What Is Not Covered" I found it listed in small print along with a list of many other items. Had I read this I would not have purchased it. The contract was for 7 years or 90000 miles. I only have 30000 miles on this car and this was my first claim which they denied. No one has time to read the entire contract so they hide the exclusions on page 2 of 5 in small print.
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Reviewed April 29, 2023
I was interested in an extended policy for my Honda F6B motorcycle. I spoke with an agent, Louis, who appeared very helpful, but requested I pay in full (1,775.00) before seeing a contract (to lock in the special price). I explained that I am leery of pre-paying, before I see EXACTLY what the policy will cover. He referred me to the online brochure, which basically the drive train, and some additional parts would be fully covered, and gives me his direct phone number, as he will be my "personal agent".
So like a dummy, I pay, and approx 2 days later, a contract shows up, outlining the components of an automobile, with automatic transmission (the motorcycle has a standard shift trans). Several calls to him, now more difficult to reach, and 2 more contracts, exactly the same as the first appear. Totally frustrated now, I call the main number and speak with John, who introduces himself as a Senior Account Agent, and he apologizes, and explains how Louis is relatively new, and that he, himself, will be taking over my account. He also promises a proper motorcycle contract will be sent out by next day.
A week goes by, nothing, persistent phone calls go unanswered, e-mails go ignored. At his point, all I want is my money back. With no response from the company, I was forced to go thru my bank debit account, and have VISA return my money, which they did. I since found another policy, that offered more coverage in parts/components, with no mileage cap, for $250 less. There are better policies out there - keep looking.
Reviewed March 23, 2023
Please if you are in search of a real, valid, insurance company KEEP LOOKING!!! They denied the only claim I ever made without a reason whatsoever, arguing back and forth. Even my mechanic was in complete shock. And making up excuses to get away with it. $5,000 policy and they didn't even cover a legitimate compressor replacement.
Reviewed Feb. 15, 2023
Sales consultant was professional and knowledgeable about the product. Placed me at ease in making a large purchase and choosing company. Looked at discounts for us being military retirees, and explained all the services. Advised us on best tier and service providers.
Reviewed Dec. 2, 2022
I have been a customer for over a year. 3 Claims filed, 3 Claims denied. Customer service will not work with you, and will not cover parts listed in the contract as covered parts. Be aware of Faulty VS Wear in contract. They will not cover your parts.
Reviewed Dec. 2, 2022
Updated on 12/05/2022: I tried to reach and after multiple emails and phone message. They returned my call to tell me the same reply as before. Now they are saying, "We can pay you courtesy partial amount but claim is denied." I cannot understand. I am seeking others to help on this matter.
Original Review: I already spoke to their representative twice. I paid thousands of dollars to buy ext warranty for my Panamera turbo. Unfortunately found two repairs requested by my dealership service center. I am having hard time dealing with the representatives from this company. They don't have any background or knowledge on the repair, use keyword from repair description and look up policy document to deny claims. Last time they agreed to one repair now when repair center called again they denied it again. I am totally stressed and what is the point of buying warranty, paying lot of amount. So far there are no valid reason for denial. All repairs are covered by their policy document but still denied. Trying to contact them again and also trying Illinois consumer protection agency if they can help as well.
Reviewed Sept. 28, 2022
Called your main number, spoke to Jason. Great guy. Like his good business approach. Explain your plan very good. He is a keeper. He was not pushing anything I don't want. I'm sold on your company. I was going to do dealer plan but after talking to Jason you guys was the best deal.
Reviewed Aug. 16, 2022
I was helped by Jason, super helpful and patience providing all the info I requested, great communication and offered several options for the duration of the length of policy, very happy with the experience, going to try this policy for few years and if all positive I will most likely add my other two Vehicles. Thank you Jason.
Reviewed Aug. 7, 2022
Seems like this company isn't posting my experience, so here I go again, but shorter. They seldom pay, if they do, they pay for used part prices, often no pay on labor. DO NOT BUY!!! Lousy company. BAD.
Total Auto Protect Company Information
- Company Name:
- Total Auto Protect
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