Total Auto Protect
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About Total Auto Protect
Total Auto Protect offers extended auto warranty plans, also known as vehicle service contracts, to cover cars no longer protected by a manufacturer’s warranty. The company has three different plans, which come with a 30-day money-back guarantee and can be used anywhere in the U.S. You can request a free quote online or by phone for your vehicle as long as it has fewer than 150,000 miles.
Pros & Cons
- 30-day money-back guarantee
- Choose your dealer or mechanic
- Transfer coverage to a new owner
- 24/7 customer service
- Only covers cars with up to 150,000 miles
Total Auto Protect offers three plans to protect vehicles no longer under the manufacturer's warranty. Plans include a price-match guarantee, money-back guarantee, roadside assistance and direct payment to the repair facility.
What is Total Auto Protect?
Total Auto Protect is an extended auto warranty company. The company has more than 40 years of experience in the vehicle service contract industry. When you choose one of Total Auto Protect’s plans, you work directly with the company — you don’t have to deal with third parties during the claims process.
Perks included in a Total Auto Protect plan along with the parts and labor coverage are roadside assistance, locksmith coverage, trip interruption coverage and rental car service. Total Auto Protect is available nationwide, and it allows you to choose your own mechanic or dealership for service.
How does Total Auto Protect work?
You can get started with Total Auto Protect by getting a free quote for your vehicle (as long as it has fewer than 150,000 miles). There are several ways to get a quote: You can fill out a form online with the year, make and model of your car; the mileage; your name and contact information; and your ZIP code. Total Auto Protect then sends you an email with a quote. Alternatively, you can call Total Auto Protect and get a quote directly.
Total Auto Protect may offer you the choice of several plans, depending on your vehicle. Most plans include a deductible. When you have a breakdown in your car, follow these steps:
- Call or email Total Auto Protect to start the claim.
- Take your vehicle to any mechanic or dealership to get it fixed.
- You pay your deductible, and Total Auto Protect pays the balance directly to the shop.
Total Auto Protect plans
Total Auto Protect offers extended auto warranties to protect you from paying for expensive repairs after the manufacturer’s warranty expires. The company has three plans: Total Plus, Total Convenience and Total Premier.
- Total Plus
- Total Plus covers:
- Cooling system
- Drive axle(s)
- Electrical system
- Total Convenience
- Total Convenience covers everything from the Total Plus plan, as well as:
- All-wheel-drive/four-wheel-drive system
- Total Premier
- Total Premier is the most comprehensive plan, covering everything in Total Convenience, plus:
- Air conditioning
- Anti-lock brakes
- Front suspension
- Fuel system
- High-tech electronics
- Rear suspension
All three plans come with 24-hour roadside assistance, locksmith service, out-of-gas service, trip interruption service and rental car service.
Total Auto Protect costs
Total Auto Protect costs are specific to the driver, the vehicle, the plan and the deductible. To find out how much a vehicle service contract with Total Auto Protect costs, you can request a free quote online or over the phone.
Keep in mind that Total Auto Protect has a price-match guarantee. Also, each plan comes with a 30-day money-back guarantee, so if you purchase one and decide it’s not right for you within 30 days, you get a full refund. If you cancel after 30 days, you get a prorated refund. Total Auto Protect allows you to transfer a contract to a new owner if you sell your vehicle.
Total Auto Protect FAQ
What are Total Auto Protect’s eligibility requirements?
Total Auto Protect covers vehicles with up to 150,000 miles on the odometer.
Can I choose my own repair shop with Total Auto Protect?
Total Auto Protect allows you to choose any dealership or mechanic to get vehicle repairs.
What is Total Auto Protect’s cancellation policy?
Total Auto Protect offers a 30-day money-back guarantee with a full refund. After 30 days, the company issues a prorated refund for the unused portion of your contract.
Is a Total Auto Protect policy transferable?
Total Auto Protect plans are transferable. The company requires documentation of the transfer before a new owner is covered.
Is Total Auto Protect legit?
If you’re looking for a plan to protect you from paying for costly vehicle breakdowns, it’s worth getting a free quote from Total Auto Protect. The company offers three levels of coverage, and each comes with roadside assistance, a price-match guarantee and a 30-day money-back guarantee. Make sure you ask about special offers when you get your quote and compare contracts and prices from multiple providers.
Total Auto Protect Reviews
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I was in the market to look for extended warranty for my 2019 Kawasaki W800 cafe since my manufacture warranty has expired and I missed the timing to renew. I found Total Auto-Protect from Google and read some good reviews about your company. After I submitted the info on your website, Jason connected me in within an hour. Jason has been very helpful to help me out with this coverage plan. He took time to explained the coverages, and the process regarding to the plan. I would definitely recommend Total Auto-Protect to my friends.
Called your main number, spoke to Jason. Great guy. Like his good business approach. Explain your plan very good. He is a keeper. He was not pushing anything I don't want. I'm sold on your company. I was going to do dealer plan but after talking to Jason you guys was the best deal.
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I was helped by Jason, super helpful and patience providing all the info I requested, great communication and offered several options for the duration of the length of policy, very happy with the experience, going to try this policy for few years and if all positive I will most likely add my other two Vehicles. Thank you Jason.
As far as the sales process went: Jason ** was excellent to work with.... A no pressure approach and very accommodating with my inquiries. That said: he is a great agent for Total Auto Protect... Developed a trusting relationship in a short period of time. I might suggest that you consider some way to reassure your potential customers that the process is legitimate. i.e. With all the scams going on, I was leery to give my information over the phone or email. I personally made a call to Total's headquarters to check on the process.
My experience with Jason was awesome. He was very polite, professional and patient, he answered all my questions to my satisfaction and informed me that he will be with me personally during the duration of my auto warranty and that if I have any concerns I can always call him direct. I really appreciated that, it made me feel like I am really appreciated. Thank you.
Jason went above and beyond answering my questions thoroughly. He was kind, patient and thorough in explaining the warranty to me. He acknowledged my concerns and made me feel confident in my warranty purchase. Having a direct person and the same person to handle my warranty puts my mind at ease that they will be knowledgeable and familiar with me. Takes it from being just “another customer” to a more personable experience.
Their comprehensive contract does not cover over 200 items. You must read this before you purchase it. I needed a module software program update and it was not covered. In small print under "Comprehensive -What Is Not Covered" I found it listed in small print along with a list of many other items. Had I read this I would not have purchased it. The contract was for 7 years or 90000 miles. I only have 30000 miles on this car and this was my first claim which they denied. No one has time to read the entire contract so they hide the exclusions on page 2 of 5 in small print.
I was interested in an extended policy for my Honda F6B motorcycle. I spoke with an agent, Louis, who appeared very helpful, but requested I pay in full (1,775.00) before seeing a contract (to lock in the special price). I explained that I am leery of pre-paying, before I see EXACTLY what the policy will cover. He referred me to the online brochure, which basically the drive train, and some additional parts would be fully covered, and gives me his direct phone number, as he will be my "personal agent".
So like a dummy, I pay, and approx 2 days later, a contract shows up, outlining the components of an automobile, with automatic transmission (the motorcycle has a standard shift trans). Several calls to him, now more difficult to reach, and 2 more contracts, exactly the same as the first appear. Totally frustrated now, I call the main number and speak with John, who introduces himself as a Senior Account Agent, and he apologizes, and explains how Louis is relatively new, and that he, himself, will be taking over my account. He also promises a proper motorcycle contract will be sent out by next day.
A week goes by, nothing, persistent phone calls go unanswered, e-mails go ignored. At his point, all I want is my money back. With no response from the company, I was forced to go thru my bank debit account, and have VISA return my money, which they did. I since found another policy, that offered more coverage in parts/components, with no mileage cap, for $250 less. There are better policies out there - keep looking.
Please if you are in search of a real, valid, insurance company KEEP LOOKING!!! They denied the only claim I ever made without a reason whatsoever, arguing back and forth. Even my mechanic was in complete shock. And making up excuses to get away with it. $5,000 policy and they didn't even cover a legitimate compressor replacement.
Sales consultant was professional and knowledgeable about the product. Placed me at ease in making a large purchase and choosing company. Looked at discounts for us being military retirees, and explained all the services. Advised us on best tier and service providers.
I have been a customer for over a year. 3 Claims filed, 3 Claims denied. Customer service will not work with you, and will not cover parts listed in the contract as covered parts. Be aware of Faulty VS Wear in contract. They will not cover your parts.
Total Auto Protect Company Information
- Company Name:
- Total Auto Protect