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Absolutely the worst customer service. I took my 2017 car in for service about 3 weeks ago, the gentleman who assisted me was very professional but he went on vacation. Unfortunately, that’s where the professionalism stopped. I called every day and every day it was a different story. They couldn’t get an alternator, for 3 weeks, I can get things from China faster. No one ever knew what was going on with my vehicle. Just horrible customer service, unorganized, unprofessional, etc.
Today, I went to pick up my car, after I called my insurance who told me everything was paid. Jaime **, the service manager, tried to get me to pay $1100! I don’t know what he took me for, but there was no way I was going to give him any money, especially after my insurance told me it was paid. He only stopped asking for money after I told him I was going to call my lawyer. I don’t know what scam he’s running but do yourself a favor. Don’t go for service to Teddy Nissan.
Bad customer service. They don’t care about customer. We try to return a lease car and we unable to do that. We spent almost three days going there And the last time we waiting for more than 5 hours with our kids with no solution. When we asked what happened the sales person told we can go if we want. They don’t care about anything. So bad experience. Great dealer few years before. Now the worse one. Hopefully someone from the management read this or the future customer go somewhere.
Teddy Nissan was very helpful in getting me a car when my vehicle broke down. I had not done my full research so some of this is my fault also. So I got an Altima 2011 used, no problem then I got this letter in the mail they needed my vehicle back so I went back a year later and they gave me a 2012 brand new wooooww. I was happy, then almost 1-1/2 yrs later I needed a bigger vehicle family expanded. I should have not went back but I did anyway. Got a 2016 Pathfinder that I was told I could refinance after having it for 1yr. It is now 2018 and still no refinancing. They basically tricked me into getting a bigger car by telling me pay this for 1 whole year and we can lower it the next yr. Little did I know it was all a lie and my finances have changed and they can't seem to help me now but before they was all for helping with their hands open. I really need a way to get my payments lower, I don't want my vehicle repossessed me and my children really need it.
They have a terrible service. Late the whole day. Waiting for approval for a car that I was never given with a credit. Excellent and not only that. They were charging me a down of the highest payment.
I have been getting my oil changed in New Rochelle for the last 2 years and have been very happy. When I went in for my oil change yesterday I noticed they raised the price $20, which I felt was steep. That bothered me so I continued my day and wound up stopping by Teddy Nissan around 4pm. I got right in. Met my service advisor Krystal. I gave her my info since I'd never been there before. The whole process was quick yet relaxed. She made me feel at home. She introduced me to the service manager Jamie who was also very friendly.
After my service was completed Krystal came to notify me. She gave me my invoice and told me I could use new wipers. She also said I still have a little life on my brakes but will need to address on my next visit. I got the car back in 30 minutes and was on my way. Thankfully it cost me what I usually pay for my oil change. It was a nice first experience and I will most likely go back in 3000 miles when I'm due again.
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Even though I didn't purchase a car on this last visit, I was treated so fantastically that when I am ready, they'll be my very first place I will go and try to buy. So respectful! Great way to show their commitment to customer service. Thanks to both the salesperson, Brian and Manager Gabriel, because even though I didn't drive off in one of their cars, they were very gracious and made a lasting impression.
I was in the Nissan trying to change my car, could not, I gave a deposit of 200 dollars and the seller told me that if the business was not done they would return my deposit! I've been trying for two weeks and it has not been possible yet.
We bought a Nissan Altima from Teddy Nissan, Boston Road, Bronx. They sent us a letter stating that they will pay 2,500 towards our monthly payment for our current vehicle, OR, they will pay 2,500 towards a new preowned vehicle. I spoke to someone on the phone and she said the letter is correct, they will pay the $2,500 for our current car notes or they will pay $2,500 towards a new preowned vehicle.
My husband went there today with the letter July 4th and the manager told him all sorts of nonsense and we did not get anything that was stated in the letter. I'm going to the consumer department tomorrow morning to file a complaint. I called and spoke to Jen and she informed me that she was going to speak to the general manager and get back to me. It's almost 2 hours and we haven't heard from her. This letter speaks for itself.
My experience with Teddy Nissan is the worst ever. I will not recommend anyone to lease and/or purchase a car from there. The sales teams came up with all the tricks in their bag to make us lease a car. All they wanted to do is to take the rogue we had back because of low mileage and the condition of the car. They made us feel like we were getting a good deal with a Sentra. I called them and told them I will not renew my lease and never recommend anyone to those people. They are horrible. I get that you need to sale. But please be honest with your customers. The service department is worse. It takes them forever to take care of you when you get there. They act like they understand what the issue is. They talk behind your back, they let you sit in their waiting room without giving you updates.
My last visit I waited for four hours for oil change and a check light engine pertaining to MEF. I was told someone will contact me once the part gets there. No once called me. I had to follow up two weeks later. Made an appointment, showed up to replace the part that was supposedly under warranty. I got a call from the adviser telling me that I needed to pay for another piece. So they wasted my time and they rip me off. I don't like this place. I regret getting my car from there. I can't wait for this nightmare to end.
Will never refer anybody or come back to this Nissan service location. Mechanics do not know how to speak to customers. They possibly do not know what they are doing, or just simply do not care. Lack of manners from employees. Navigation system has been giving problems, & they did not fix it the two times I brought the vehicle in. Also, my vehicle is making a knocking noise when driving & in reverse... As usual they did not fix the problem. Cashier ladies has no customer service, makes sneaky sly remarks behind customer service back when they leave... Even mocking them. They wanted to keep my vehicle overnight without giving me a courtesy car. Service is just horrible. Bad employees make it worse for the good ones.
Where do I begin... First I was sold a warranty that I was told would be 1,000$. I decided to reread the paperwork and then I realize that I was charge 3,000 (adding an extra 2,000). Second I was told that this warranty would cover the car from, "bumper to bumper, as long as it's under 100,000 miles". Less than a month after I got this car my passenger airbag light would go on and off. After visiting the service center I was told that my air bags are not covered under the warranty and I would need to pay 3,000$ to have it fixed (the light is still on till this day).
Now another trip today with the service center! I go in for a 50$ Oil change and I come out with a bill above that price... I then asked where did the extra charges come from, the man that serviced my car said it was miscellaneous service that I had been charge for; service that I DID NOT ask for. The woman at the desk was very rude and nasty when I simply asked her to explain the bill to me. I'm not sure who hired her but customer service is Not her forte. The icing on the cake had to be that this woman overcharged my card; the price on the service paper is a different price than my receipt. Teddy Nissan you will not get a dime more from my pocket... Within this next few months I will make your business FAMOUS for the biggest crooks in the Bronx; that is a PROMISE.
This is my second Nissan car with them. No deal or customer appreciation. They said they would have added the remote starter for free. When the day came to install it they didn't wanted to do it for free.
My experience at Teddy Nissan was the worst. The sales rep come on like they care about you and your family until you've signed on the dotted line. I was promised this and that in my warranty: 4 oil changes, multi-point inspections... the works. The first time I brought my car in after 3 months to the automotive services, they began telling me that my car needed this, my car needed that. Come to find out I had to replace my right and left control arms, my passenger side air filter. Now I hear a grinding sound when I brake or accelerate so I ask for a courtesy inspections. Now I need to change this and change that. Also another 1700 dollars.
Listen my advice to anyone if you want to deal with Nissan bring your own mechanic (someone you trust) or also bring a friend who has a degree in finances (high finances). Please if you are an honest person who just want a good deal on your car PLEASE DO NOT GO TO TEDDY (THE LIE-ABLE) DEALER. They sell LEMONS and don't want to give you a refund. They quote one price and then give you another. If nothing is wrong with your car they will find something to fix. TAKEN FOR A RIDE.
Great dealer. I buy Nissan versa 2010. Good deal. Juan ** – great salesman, help all time. Good experience. I recommend this company to all friend.
From the first day I purchased my 2011 Nissan Rogue, there was an engine light. I took back. They said it was a leak in the gas tank. They fixed it. On the way home, the light came back on. I called them. They said to bring it back. I wanted to return the Rogue, trade it in for a better one. They said they couldn't do it. I took it to other Nissan dealer to check it, still could not find what was wrong with it. In August 2015, 2 years later, the car just died on top of a hill and started going backwards. My daughter and I almost died. We should all put together and call Teddy to justice. Our lives are at risk.
They are the worst company ever!!! The customer service is very ghetto! And if you need to get anything from them they won't call you back to help... Bought a brand-new car from them and less than 18 days cut off twice.
Servicing department tried to tell me I needed a front timing cover that cost $2395 because the oil filter was put in incorrectly. They said it would not be covered under warranty because my last oil change wasn't done by them. They also said I needed front and rear pads and rotors which I never received a quote for. I took my car to another service center for 2nd opinion and oil change was $65 dollars and front brakes are fine. Rear brakes still has 3000 mile before pads need to be changed. Teddy Nissan is robbing people blind. They should be investigated for fraud and closed down.
Worst service ever. The manager Michael is the biggest liar. I have replaced my tire sensors replaced by them. They did not replaced the one I specifically asked to replace. When I asked them why they did not replaced the sensors that I asked for, they lied and asked for more money to change for what I asked for. Second time I went to them to replace battery on my Nissan Titan and they said that alternator is bad and need to be replaced. They asked $800 to replace battery and alternator. I went to Auto Zone and replaced the battery for $100 and it is working just fine ever since. They need to be shut down. I don't know why Nissan is not taking care of these corrupt people. Any one decide to go there please read their Consumer Affairs reviews.
A couple of years ago, I had to bring my 2012 Nissan Altima to be serviced. After a couple of visits the engine block had to be replaced. Once the car was returned, I noticed I was missing my wheel lock key. I called Teddy Nissan for my wheel lock key and Teddy Nissan tried to sell me a new one. I told them, no, they took the key. It has to be replaced. When my husband went to get our wheel lock key, one of the service men had apologized and stated that stealing wheel lock keys had been an issue in the service department. I was shocked to think that the employees of the service department at Teddy Nissan were stealing wheel lock keys.
The next and current issue I am having is with my newly purchased 2015 Nissan Altima. Going to Teddy Nissan I had my doubts, but I received a letter about trading in my vehicle. When I showed up I told the dealer I wanted out of my lease agreement and did not want to owe anything. I wanted to purchase a new vehicle and the dealer agreed that this could be done with a 2015 Altima sticker value $26,500. I put $4,000 down and Nissan gave a $1,500 rebate with 0% APR. I go in the finance office, sign the paper work, and leave.
Today I was looking over what I owe on the NMAC website and it shows $28,100. Now to me that does not make sense with $4,000 down and a $1,500 rebate. I call NMAC and they told me to call the dealership. I call the dealership and spoke with the manager, Michael **. I called to ask Michael to explain to me what happened and why I owe $28,100. He started to go right into it, speaking very fast. I asked Michael to slow down and if we could go line by line with the value. While going line by line, Michael proceed to go faster. I asked him again to hold on while I did the math with him. He proceeded to get loud with me, which I find astonishing considering I am a customer.
Michael broke the math down like so: I purchased the car $26,500. I owe on the lease $17,717, which brings us to $44,217. Minus $12,000 which is the value of the leased car which brings it down to $32,217. Minus my $4,000 down payment and $1,500 rebate brings it to $26,717. Then with fees and taxes I am assuming brings it up to $28,100. I wondered how it was possible that I owe on my lease. It was my understanding that part of the deal was that I did not want to owe on my lease. Michael stated Nissan paid the $17,717, but I owe the difference between the $17,717 and the value of the vehicle at $12,000.
Michael stated not to make a big deal about it, because I still got a really good deal with 0% APR. I proceeded to tell Michael this was not explained to me at the time of signature. I did not realized that I had to pay this difference. He argued with me that it was explained to me. I asked him how would he know as he was not in the room. With this said I had to hang up because I don't deserve to be talked to that way or in that tone.
The person who took my info down before they fixed the recall was very professional and helpful, but the guys who actually fix the vehicles have horrible attitudes. They took 7 hours to fix a airbag inflator, destroyed my car seat cover and put scratches All over my rooftop and spoiler, because my car wasn't brand new it was treated like trash. Their used cars are EXTREMELY OVERPRICED (almost 20k for a 08 BMW)... WTF!!! To top it of they didn't even bother to call me when my vehicle was ready to be picked up. This place will NEVER receive a penny or recommendation from me or anybody I know.
I went in to order a 2015 Nissan Juke in January 2015. The sales rep said 2015 was not out yet. So I took the 2014. A month later I found out it was a lie, and it was because of what they had in stock. I then referred a customer to Teddy, & they refuse to pay me.
Purchased a 2013 Honda CRV from Teddy Nissan. Vehicle was defective with loud vibrating noise coming from left side when braking at 50 mph. Brought it back to Teddy Nissan Service on 7/14/15. Never heard from them till 7/17/15. Service rep stated there was a dispute and nothing wrong with car but he road tested car and heard the noise. I want to return this car for refund or exchange for another vehicle.
In April 2013 I purchased a 2008 Nissan Rogue through financing, from Teddy Nissan. The interest rate was 17.99%. After driving the vehicle for a week, a covering under the front end dislodged without incident. I had to take back the vehicle on several occasion before they could figure out that the wrong screws were being used to secure the cover in place. Within 6 months the brake started to feel as if it was going to break off every time I drove the vehicle. I took it to the service dept and they said that I needed a new axle.
Fast forward, they offered to take back that Rogue and put me in a new 2013 Rogue and then I would not have these problems. Now, I have this very high monthly payments because they combined both loans which I was not aware of at the time. When I asked why the high payment, I was told to pay it for a year and come back for refinancing. It is almost 2 years of paying for basically two cars and I only have one. I have tried refinancing through Teddy and on my own and I am not getting anywhere because the balance on the loan is too high. I was misled about the loan and refinancing after a year. I have tried to get help from Nissan, and have spoken to several people at Teddy who does not have any solution or answers to the problem they put me in.
I went to Teddy Nissan to see if I qualified for an exchange. The first day I was treated very well, had to return to the next day for the outcome of my application due to my credit score being so low. I was assisted by ** the Finance Director. Mr. ** did everything to help me. Although my score was 560, I left the dealership with a brand new 2015 Nissan Rogue with no down payment. All I needed was patience, since I spent three hours the first day and five hours the second day.
I had a bit of a good experience with Nissan and the sales man was pretty cool. However they sold me a Nissan altima 2014 with 13000 miles for 19,000 dollars. Comes to find out the book pricing for that car was 14-15 thousand. I guess my sales man wasn't so cool after all he basically made a 5000 dollar commission offer me but I don't blame him. I blame myself for not looking into it before I bought it. My advice to those people who felt they've got gotten! You can't walk in places like this and expect them to sympathize your expectations if they see you have lack of knowledge of course! They're gonna take advantage of you, they want their commission! But before you say yes, do your expectations and your research before you say yes because once you sign that form it's over. Another thing also stay away from finance directors cause they are not looking for the best interest rate for you. All they're looking for is a bank that says yes.
Search for your own auto loan. Right now I have an APR of 20 percent which I have to pay back 40,000 in total but I'm not tripping because I'm planning to pay off this debt way before 72 months ago. Technically I'm paying a lot less than 40000.
Brake pad change for $129.00 per email from Teddy Nissan. Saturday, 1/24/15 went for appointment was informed by mechanic rotor needs to be changed fee of $850.00 but will do a favor for $700.00. This is ludicrous!!! These guys are hustling and taking advantage of unknowledgeable hard working customers! I left and Googled average price for this type of service and not to my surprise it's a fraction of this hyped up price.
Anthony ** was a great salesman. He sold me a Preowned Rogue which is really great for the roads in the winter time. I felt welcomed by everybody period and I'm glad that I was able to purchase my car here at this location. Thank you very much Teddy Nissan!
I went to Teddy Nissan in March 2014 and I was recommended by a friend to a specific sales person who was indeed a nice person but a person who was doing their job and cared more for their commission than the actual customer. I financed a vehicle from another Nissan dealer the year before which was a Sentra. The Sentra became too small for my family and my growing son. I wanted a bigger vehicle where we could be more comfortable so I was looking towards a SUV. I already had a rogue in mind, so that was my aim. I decided to trade-in my 2012 Sentra and put a down payment of $2000 for a lease rogue. The salesman told me my payment will be $400 monthly.
After speaking to the finance advisor he wanted another $4000 down so the payments will stay at $400 a month or it will increase to $530 a month. I told him no I couldn't afford that and how was it possible that it will it be so much? Keep in mind I gave them a car that was a year old and $2000 before speaking to the finance advisor. Supposedly it was because of negative equity from the old vehicle, in which the salesman told me they will take care of and not charge me. This entire process told nearly 6 hours to complete. Being a female and not knowing much about cars and deals, only heard all the good things about the car and leasing a vehicle, not doing my own research about this dealership and the fraud.
I was completely frustrated and just wanted to leave that I signed. I called back a few days later looking into the payments more, still realizing they don't add up especially for a damn rogue and no one can help me. They said I sign the lease and I'm stuck for next 3 years. I tried, literally every month to speak to the salesperson and he couldn't help me. I am still trying to figure out how it is possible the payments for this leased vehicle is so much? I also realized on the lease it doesn't say I gave a $2000 down payment on the car and I see they put the negative equity on there, that they promised to take care. Why would I agree to pay for two cars that I do not have in my possession? They took my money, my old car, and have me with ridiculous payments for a car that isn't worth it. DO NOT COME TO THIS DEALERSHIP!!!! THEY WILL TAKE EVERYTHING YOU HAVE AND LEAVE YOU WITH NOTHING!!!!
Went to Teddy Nissan to purchase a car. I left the deposit of $3000. Told the salesman that I will pick up the car in two weeks into the fact that I was going to vacation cruise, so when I check the online listing to make sure the car was off its site, it was still online and had lowered the price to 1 thousand dollars less than what I paid. So I called my friend and ask him to go to the dealer and see if the car was still on sale and actually they wanted him to put a deposit because they said the car was getting fixed up but if he give a deposit, they will secure the car for him and would be able to pick up in 3 days, the same car that already had $3000 down. So I call next morning and try to talk to the salesman but he was not there. After 1 the salesman call and I explain and told him that U want the price adjusted and the listing taken off. That was the end of the nice salesman. He said that they take more than 1 deposit to make sure they don't loose the sale and that he would not adjust the price. I told Juan that I want to cancel if that is the case and Juan got loud and hang up the phone.
I call back, try to talk to a manager and the girl that picked up the phone was giving me the run around. After being on hold, got hang up. Call few times and why they hang up the phone number of times. Then I put my girlfriend to call and she was able to get thru to a manager. I then explained and Miguel 1st told me that if I cancel they would charge me for sending out the car to fix 'cause the bumper was damaged and fender and it was send to fix cause I ask for it. Wish you told him that is stupid 'cause the car was still for sale. So I hang up and call my credit card company and ask to stop the payment. After 2.5, after I was on my way out to my cruise, got a call to tell me that ok, that they would work with me and will give me 500 off but would not match the price online and I said ok, when I get back I go pick up.
When I got back from cruise, got a cab went to Teddy with all my bag. After got there 1 hour waiting, Miguel told me to get insured for car but told him I want to see the car 1st. Gave me hard time after car get there 1:30h. Later I see that bumper was not changed was only patched and fender never fixed. Asked the head of sale why was it not fixed, he looked at me and smiled and told me, "This is what it is, take or leave it," and walked away and I went after him and told him that I want my money and he said if I cancel, I lose my money and after fighting back and forward I said "You know what, I don't have a way back to New Jersey so I'm just going to take the car I'll just take my loss. So I am taking a car with fender and a bumper not properly fixed.
So next day in the morning, I called American Express. I told them to reverse the charge for they could get paid three days later. I get a call from the dealer telling me to take a certified check. I told him no and that I don't have 3000, this is why I paid with AX but I told him don't worry about it, the charges going back as charged because already have the car. So the salesman told me that no, that's not acceptable, that they're calling the cops and that I'm a piece of **. I really don't understand how a big company like this talk to people like this. The car was a gift for my daughter and I don't even know what this is going to end up like.
I bought a pathfinder 2013. I didn't receive a car manual at all... never heard of this before the car doesn't, come with manual. I have to call the main company to ask them to send it to me. Any way five months later, the starter push button got inside the dashboard, could not start the car at all. So I called a towing truck and tow it to the dealer and all the non sense. A week later, I got a ticket. The dealer gave me five month inspection sticker and this is my third car. The inspection is always valid for a year. Teddy Nissan gave it to me for 6 months only. Someone else said true words about these people. When they get you to buy a car that's it... you are a finished deal. They don't want to see you or help you in any way. All together it was a bad, bad experience. I will not recommend any one to buy from that dealer.
Teddy Nissan Company Information
- Company Name:
- Teddy Nissan
- 3660 Boston Road
- New York
- Postal Code:
- (877) 892-2891