Subaru Reviews

I am single mom with two young children, my kids are the reason I got a Subaru to begin with& to be told countless times “your car is safe, it's just wiring issues” is egregious. The alerts come on, the exterior lights don’t shut off, windows don’t open- the trajectory is the same EVERY TIME. At what point is human decency considered? At what point is this a loss? Would any of you feel safe driving your children in a car with “wiring issues” that “has everyone stumped”.

I purchased Carshield extended warranty July 31. Their plan has you have to drive, so many miles and 28 days before it goes into effect in Middle October is when all the Lights started coming on and I owned an OBD2 plug that would allow me to after 4 or 5. Reset clear the errors and allow the hybrid battery to charge. In the month of October and November 2023. My vehicle went in four times. I believe to Tucson Subaru for the purpose of those Lights, my Car shield extended warranty had a one Hundred Dollar deductible. Trying to work with the tech and the manager and getting them to submit the information to Carshield and to submit what’s called a free frame data to Carshield was almost impossible.

It was over a dozen phone calls and Fifteen emails when they finally sent the data to Carshield, what these companies do is misinterpret the data that they’re getting and denying your claim and as in my case they were reading millisecond information on the free frame data and interpreted it to mileage and said that the errors on my vehicle had occurred 800 miles before I bought the vehicle, but the number they were reading was millisecond information and not mileage information and I tried to get Subaru of Tucson, Arizona to expressed that information to Carshield to get the claim covered because it is a covered part.

The part ended up being the hybrid motor which is connected to the transmission, so there’s a bunch of stuff under there that has to get replaced on the transmission site, connecting to the hybrid motor and the hybrid motor connecting to the Drive shaft through the front of the car this job was going to cost approximately $7000. According to Tucson Subaru, by the third week of November, Tucson Subaru denied to do any follow-up to get the vehicle covered through that Insurance. I was losing my job and having to move back to Texas. So I kept resetting the error messages.

Every time I’d start my Car, and by the end of December, which is right when I was heading back to Texas. As I lost my job on Christmas day. I canceled my coverage with Carshield. My Wife vehicle had been paying for their coverage with Carshield for over three years or longer, and my Subaru had been paying for six months.

After getting back to Texas around April. I brought the vehicle to Bert Ogden Subaru. They had my vehicle for 35 days and really didn’t determine what it was. I had showed them the information from Tucson and asked them to try to follow up with Tucson Subaru, and see if we could do any better And trying to determine the exact problem of the car, and if Tucson Subaru was even correct under diagnostics of the vehicle, They didn’t get hard fat data in that inspection after 35 days. Almost a year after I had the vehicle at Tucson Subaru. I’ve been brought it back again to Bert Ogden Subaru. They now had a new service manager and he had the car inspected, and after four days confirmed that the hybrid motor/transmission had to be replaced. And they told me that the cost of that would be somewhere in the neighborhood of $6800.

During these months here in Texas between the early summer and October. I kept trying to get a hold of Subaru of America and see if I could get a claim adjuster there to look at all of my history with Tucson Subaru, and with Bert Ogden, Subaru, and see if with their research they could find out that Tucson Subaru really blew it and the cars should have been fixed in Tucson through Car shield with my $100 deductible multiple times trying to get a claim started at Subaru America Agents would hang up on me or after speaking to them for 25 minutes and explaining what I’m writing here they would say they’re transferring me and then they transfer me to a hollow extension where no one ever answered when I would call back, Subaru, America and an agent.

Actually finally answered. I’d ask them to look up the history of the 25-35 minute phone conversation. I just had and they couldn’t find anything and they want me to start all over again. I’d be so frustrated. I just hung up and then waited a few weeks and then CALL. Again. I just finally recently got an agent named Kelly, who I believe is looking into the situation and trying to see if there’s anything that they could do for me. This person from Subaru America was supposed to call me back this past Friday and she never did. I finally reached out and left four voicemails on Monday and I finally got an email on Wednesday saying that she’s trying to get a hold of Bert Ogden, Subaru, service manager, and would be in touch with me. I told them. I’m not looking to get free Services, but I’m asking them to look at the history.

Look at the negligence on Tucson Subaru, where should have originally been fixed, and all the service manager there needed to do. Was push Car Shield of America with the information that they had, and get the vehicle taken care of. The vehicle has now been at Bert Ogden Subaru for exactly 2 months and a week ago. They started doing the work and installing the new hybrid motor and I’m hoping by the time I have to go pay for it on this coming Wednesday that they have a resolution and I don’t have to pay the $6800 or $6400. Whatever it’s going to be and that it’s going to be properly adjusted.

My experience with Subaru America has been terrible, but I can’t say the service manager at Bert Ogden Subaru. Aurelio has been very good, very attentive and understanding about the situation and has also been trying to get assistance from Subaru America. Bert Ogden in general here in Texas. Who’s a franchise that owns every brand of cars. Dealership is not the greatest. I’ve had terrible luck with their finance departments anytime. I’ve purchased a car from them and their customer service is less than good.

I had to return a lease to them in 2023 which killed me, and again had a terrible experience with the people handling the lease turn in and their finance Department always changes the contracts that you had already discussed with the sales people and when I bought my 2020. My monthly payment went up $125 a month, more than had been discussed with the salesperson and after being there, nine hours that they making the deal. You’re exhausted and just wanna get done and get out of there.

There’s also another gentleman, Bert Ogden. His name is Timothy. And he works at the different brands of Bert Ogden and he was very helpful to me. Getting the process started in the early summer at Bert Ogden Subaru, which finally let us to working with Aurelio and getting the car serviced of which I’m hopefully supposed to pick up this coming Wednesday.

So they do have a couple of good people working there, but Subaru America themselves. If someone ever wants to go back and listen to my phone conversations that are recorded for training and Customer satisfaction. They would see what I’m talking about here as to. What’s going on there. Anyhow, Buyer, beware Carshield extended Car warranty. Company is terrible. And it’s not gonna cover your vehicle when you file a claim. Subaru of America. Who’s the parent company of? The Subaru dealerships are not there for any sort of customer support towards the Subaru, so I don’t understand why they have that Eight Hundred phone number. Hotline if there’s really nothing that they ever do for you.

And Tucson Subaru, service manager, and Service. Writer were absolutely terrible at handling my case. Aurelio and Timothy were the only two respectable people at Bert Ogden Subaru to help me through this and I’ll know a little more when I go to pick up my car on Wednesday and see how much I actually have to pay for this. The good thing is when I start my car in the morning. I don’t have to stop restart it. Stop restart it Drive. Stop restart it until the warning. Lights finally go out. And be aware of Auto Smart in Hidalgo, Texas. Used Car dealer. Angel, Eduardo **. Alvarado is the owner of that business.

I know there’s a lot of information in here, but having to tie the seller of the Car, the Carshield warranty, insurance plan, and Subaru America. It’s a snowball of everything landing on Subaru of America. But if the Tucson, Arizona Subaru had taken care of what they should have They would’ve made a lot of money. The car would’ve been fixed and I would’ve paid $100 which is what my deductible was and because they had a lazy service manager. It never got done. So now Aurelio, the service manager at Bert Ogden. Subaru is getting it taken care of, but unfortunately, it’s going to cost me that large shank of money, which I believe is not correct.

At this point in time, I have called SOA nine times and sent two emails. Each time I call I am given the same scripted message that "no one is available to talk to you, but they will call you, most likely today, but definitely within 48 hours". I was promised on four phone calls that four different managers were alerted to my case and would be contacting me and my case was flagged high priority. I have received zero calls from any managers, zero email responses, and only one phone call from my case specialist, Gary G, over the last 7 weeks. One customer service representative told me she was a terrier and that she would be all over this and make sure I would get help. Another told me he was ex-military and that he was extremely organized and diligent and would not leave me hanging either. I have not heard from either one of them since these claims were made.

At this point my vehicle is now stuck at the dealership awaiting parts to be ordered for a two week repair to replace the entire hatch costing an estimated $3,000. I am awaiting any team member at SOA to acknowledge me in any capacity at this point to approve the Goodwill coverage they promised to pay for my hatch repair, but I cannot proceed with the repair until they contact me with the details of this as the dealership will not cover the costs. I am unsure how it is acceptable for Gary G to continually ignore all my communications. This has been by and large the worst customer service I have dealt with in all my life. Subaru has been a perfect example of how you don't want your company to behave toward its customers.

The dealership the car was repaired at has also not told me what happened or cause of how that happened. Unfortunately this has left me flabbergasted because there has to be a reason number 4 became oil starved. And that reason is. Number 4 barring was faulty from factory they know it and I know it but they managed to find a way to deny fixing it cause Subaru is losing money and going downhill so they are finding ways around having to fix your vehicle all you have to do is google search and see for yourself