Consumer Complaints and Reviews
They contract us with a deposit and said that the remainder will be charged after the service was rendered. Without our knowledge or permission, they start to charge us. When I found out, they said it was a mistake; but if we cancel, we will still lose our deposit. That's a horrible thing to do to your customer. Drop the ball and make your customer pay for it.
Please read my prior complaint. Now, I just got my credit card statement and not only had they charged me for $100 deposit, they charged again for $350! I called 18 times before I got an answer from accountant Chris. He stated my card was accidentally charged and he would issue a check next week. He was unable to give me a direct credit to card. They are crooks!
I contacted Showtime Auto Transport to move my vehicle from Madison, WI to Nashville. I was given a date for pickup one week later. I paid $100 with a credit card and was told the balance would be paid to driver. Pick up day came and went. The 2nd day came and went. Now, 8 days later, the car has not been picked up and I am forced to rent a car for transportation. The very rude "supervisor", Adrian, says it will be 30 days for a refund. It's unacceptable! This is a scam! Avoid them!
Showtime Auto Transport Inc./Showtime Transportation ripped me off big time. They lied to me and cheated me out of $200 in Miami, Florida on 01/27/2013. This address does not exist. These people are operating from a garage illegally. Scammers!
Never use this company. The license is inactive. They ask for $100 and then never answer the phone. They are a group of thieves and criminals behind a desk. I repeat, never use this company.
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I’m under military deployment and I needed a car transported in a 2-day time frame. I paid in advance and called every week for a month to confirm. I was promised delivery and it has now been 2 weeks with not a courtesy phone call. This is not the way to treat people who are serving this wonderful country. They should not be allowed to do business in this country. These are businesses that ruin our economy and give a bad name to company-owned companies trying to survive.
Curious about what it would cost to ship a car from FL to CA, I got a quote from several companies and I warned them that I did not want any follow-up calls - I would contact them. I got a follow-up call again after letting them know to not hassle me with repeat calls, so I hung up. The salesman called me back and left a message on the machine calling me every filthy name in the books. I called customer service and asked to talk to a manager. The manager was not concerned at all about the filthy language used by his salesman. He said it did not bother him at all. If this is the way they solicit new customers, I would not trust them with shipping anything at all. I checked the web for their record. I'm not the only one out there that has the same opinion about Showtime Auto Transport. Get back to business class and take a deep course in customer service.
On 9/11/12, I gave a required $150.00 deposit. I was then told that I would receive my vehicle by Sept. 18, 2012 (spoke to Michael). When I called back on Sept. 21, 2012, they asked for more money. I was told the vehicle could not be transported at the quoted price. Then on the 24th of Sept, Michael stated that my contract would be canceled because they were not able to transport the vehicle due to its size, and that I would be refunded my deposit.
Michael told me I would see a refund check within 7 days. I waited 2 weeks before calling back. Once I called back, I was told to call back on Friday between 10am to 2pm and to speak to Jason. Basically, I never received my refund and when I spoke to them today (after the many phone calls I made), I was told to read my contract and that I would not receive a refund. Someone please help. I am not the only person that this has happened to. I am at a loss.
The car was never picked up. After weeks of going back and forth with Sopie, I cancelled the transaction. I was told my refund would be given in 30 days. This was in September. I have called around 10 times since and I am always told the accountant is unavailable. I am pretty confident this is a fake company. They have 80 unresolved BBB complaints. I would like to file a suit. I know my deposit was only $100 but if everyone with a complaint had a $100 deposit, this fake company is making big bucks.
They took my $125 and I was also called names over the phone. They go by fake names such as Mark and Mike. This is not a real company; they are just taking people's money. Please do not deal with this so-called Showtime Auto.
I hired Showtime Auto Transport to move my car from Rochester, NY to Orlando, Florida. Mike was my salesman. The car was scheduled to be picked up on October 9, 2012. On that date, a truck did not arrive. I called late on that date to inquire. I was told that they were trying to find a driver who was in my neighborhood within New York state. They assured me that a truck would be found by the next day. Well the next day came and went without any truck arriving to pick up my car. My wife and I were flying out of Rochester on the 12th, so that we could be there in time for her to start her new job on the 15th. At that point, I had no other choice but to cancel the whole thing. I gave them a $100 downpayment at the time I signed up with them.
When I called, they seemed to understand, apologized, and told me the refund would be sent out shortly. My brother-in-law ended up driving the car to Florida for us on short notice. Each of the past four weeks, I have called Showtime inquiring about the check. Two weeks ago, a girl in customer service told me that the check had been sent out. When it did not arrive within a week, I called again. This time, I was told that I had to call on Friday as that is the only day of the week that the accounting dept. was open. I called this morning and after being put on hold three times, I was told that there would be no refund because there is a 7-day allowable period from the promised date of pick up. I canceled after only 1 day. I had a few choice words for the guy on the other end of the phone and hung up on him. How dishonest people like this sleep at night is beyond me. I hope they choke on the money when they spend it.
I will sing the same song as so many others have about Showtime Auto Transport. I called Stanley who gave me a middle of the road price to ship my car (first time using an auto transport company) and told to hurry and sign their digital contract to ensure a pick-up in 2 days. Warning! You cannot dispute the deposit with MasterCard, because they grab their deposit and wait for the trucker to deliver the bad news that the price quoted is higher. And if you don't like it, it stays on the truck at its destination. I cannot believe this is allowed to happen, but my fault for not carefully reading a contract. I assumed they were an upstanding company, but just a batch of thugs.
They quoted me $350 to ship my car from South Carolina to West Virginia. Two weeks later, they increased that to $550. Then, when I called two weeks later to see where my car was, they said it was now $600! They refused to refund my deposit and I still don't have my car!
I was told by Mike that the total cost to ship my two cars from Clifton Park, NY to Port Charlotte, Florida would be $1200 and to guarantee that price, I was to put in a deposit of $200. I was then told that my car would be picked up on August 1, 2012. When I didn't hear from him, I started calling him and kept getting the runaround. I waited all day for the vehicles to be picked up. After wasting my whole day, I then told Mike to cancel the pickup and refund my deposit. He stated my money would be refunded by Friday. I made other arrangements to transport my vehicles.
A dispatcher called me on August 5, 2012 to say that they were ready to pick up my cars. I told her what happened with Mike. She stated that there would be no refund since the contract gave them a seven-day window to pick up the vehicles. I am challenging the charge with my bank. They set up a conference call with a manager. He was very rude and basically called me a liar. I advise anyone not to use this place to try to ship your car.
I booked with Showtime Auto at the time because he swore to my husband and I that he would have a driver pick up my car on Monday. Therefore, I booked a flight for my daughter to come home on Tuesday. I signed a contract for $550 including a $150 deposit. It is 12 days since I have no car and now they are adding $100 extra for unforeseen charges. I have no choice but to go with the transporter at this point. I can't afford to lose $150. I filed a complaint with the BBB to get my money back. They are scammers, liars and unprofessional people. They might as well walk the streets and rob people instead of doing it over the phone. They used me in a time of duress.
I really don't understand how they live with themselves. You should not, under any circumstance, use this company. Do your research and don't be as trusting as we were. "We take pride in moving your ride" is part of there logo on their website. It should read "We take pride in ripping you off!" Seriously, do not use this company - you will be sorry!
I was told by Mike that the total cost to ship my car was $1975 and to guarantee that price, I was to put in a deposit of $200. I was then told that my car would be picked up on that Thursday or Friday. When I didn't hear from him, I started calling him and kept getting the runaround. I then called the office and asked for a supervisor and got Sophie who said that she was. I then continued to get jerked around by her as well as her very nasty attitude. After a couple of days, I was told that they needed more money. I told her that she was not getting any more money and that they should not have underbid just to get the job. She said she couldn't get a trucker to pick the car up at that amount. I then continued to tell her that was not my problem, that I was guaranteed that price according to Mike. As of now, my car has still not been picked up and I have received no call back from Sophie or anyone else. I am cancelling my order with this two-bit so called company. I advise anyone not to use this place to try to ship your car.
Failure to deliver vehicle from CA to AZ - I got a call from this company and their customer service representative stated he could deliver my car from CA to AZ for $475.00. He had a driver ready to pick up the vehicle in 1-2 days. We agreed on a Friday pickup (August 4) and scheduled for a 1pm arrival. I should have read the fine print on the contract and taken the proper time to research this company. I would have found the 59 complaints online and the ongoing confirmation from many dissatisfied customers regarding the unprofessionalism of this company. Of course, they did not show up to pick up the car, they never called me with an update on the driver's arrival, and they never answered their telephone when I called on Aug 3 to confirm pickup (20 calls went unanswered.) I did get one person to answer the line, and he gave me some excuse about their internet being down and someone would return my call in 15 mins. Well several hours later; no call. No one answered their line and the driver never appeared in CA as agreed upon with the customer service agent.
When I called the next day, I got another agent on the line who continued to argue with me about their service and stated they have 7 days to complete the job. I informed them I was going to cancel the order. She said all cancellations must be done on line. I called my bank, put the charge in dispute and now want to inform others to never use this company. I am surprised they are still permitted to conduct business online. They are based in Miami and the online chatter clearly states they have no idea what true customer service is all about.
I was contacted by this company and was told that if I paid the deposit right away, they could pick up the truck two days later. On the day of scheduled pick up, no one showed up and no one called. I called the company and they said the driver has from 3-7 to pick up vehicle. This also didn't happen. I called the next day and I received the runaround multiple times on the phone. The next day was the same runaround. The only constant was the rude, bullying behavior from multiple members of the staff. (It seemed that I was attempting to have an intelligent conversation with members of the Jersey Shore, only it's based out of Miami. Miami Shore?). These guys have no clue what professional behavior is. I called my credit card company (USAA) and due to my membership privileges, my account will be reimbursed fully and USAA will deal with the arbitration process with Show Time. Never, ever, ever use this company. If possible, just tell everyone you know about this company and not to use it. I will be spending the next day writing reviews about thee charlatans.
I was given a low ball quote and have been given just the runaround the block for the past three weeks. I believe they are in the business of keeping deposits and beating up customers to pay more after they hold up the pick up of the car or SUV. They specialize in bullying. They should be shut down.
I scheduled a pick up a month prior to shipping. They never showed up, they never called to say why. The entire staff was rude and unprofessional. After telling them to take my name off, all they would say is "Well, you lose your deposit." My rep, Chris, yelled at me and made me feel like a fool. This is the worst customer service I have ever had. Stay away from them!
This company says that they are AAA certified. It has been almost two months and they have never delivered my vehicle. I hired them to transport my vehicle and they have not done so. They also say in their contract that they will only refund 10% of your money if you cancel even if they do not follow through with their portion of the contract.
Deposit amount is $150 for the shipment of Mazda 6 from Cary, NC to Bellingham, WA. As many have stated before, the company falsely tells the story that they have someone to pick up your car immediately. When I believed the lie and tried to place the deposit, it didn't go through because it was an international credit card (and on a plane to another country). Because he pressed the issue as being urgent (he has a driver ready to go!), I quickly texted my wife in the US to pay via an American credit card and as she was making the transaction.
I looked the company up online and saw all the poor reviews and fraud warnings. I quickly called back as my plane was taxiing to tell them to cancel the reservation, but they put the deposit charge through anyhow even though there was less than 10 minutes between the reservation and the cancellation. And they cursed both my wife and I out when we asked for a refund. Classy. So despite not doing anything but lying and cursing at me, they've kept the deposit. I've filed a complaint with my credit card company to get the money returned.
This was the worst car shipping experience ever. It makes me never want to move again just so I don't have to go through this process again. First, Showtime Auto quoted me at $950 (which I think is their standard quote). Then they said they would have a driver to pick up my car on 5/4/12. Not only did they fail to pick it up on time, but they kept making me promise after promise that they would have a driver the next day and the day after that. My car was not picked up until 5/17/12 after I had directly contacted the manager and the owner (who neither seemed to really care) and then finally directly contacting the driver myself.
On top of all that, they made me drive my car an hour up the road to meet the driver and charged me an extra $75?! Does that make any sense? So I basically paid $1025 and had to do all the work myself. Why should they get the $150 deposit I put down if they didn't hold up their end of the deal? Also, beware of the contract they use. It is an open-ended contract, meaning they could make you wait a year and never provide service because there is no "hard date". This company was terrible and the people behind it are nothing more than lying thieves. Do not use!
Showtime Auto Transport came in cheapest when quoting to move my mother's Camry from TX to FL (she had passed away 4 days prior). The contracted driver picked up on schedule, was very friendly but when he got to FL, it was discovered that he had driven the car for personal use for over 400 miles around East Texas, leaving receipts for his cigarettes, beverage and dinner in the car. Nowhere in the agreement was he authorized to use the vehicle. When asked why he did this, his excuse was that he had to offload in Dallas and drive to Mabank. The problem is that Mabank is maybe 50 miles, not 404 miles and the receipts covered several days. The driver has agreed to refund an agreed upon amount, but payment has not yet been received.
Lesson: Do thorough background check before hiring any company for any reason.
I needed a transporter to ship my car from Massachusetts to California by a certain time. I decided to go with Showtime Auto transporters because they have a great sales pitch and (I'll admit it) I got suckered. From there, things went downhill fast. I was promised my car would be picked up on Monday, but I did not hear anything about it until I called. Then I was told that there were no trucks around to get my car, but I could help that if I paid a little more money than I was quoted. The dispatcher, Conrad, always said exactly what it took to get me off the phone, often promising to return my call and never following through.
After about two days of increasingly frequent phone calls about the situation regarding my car, I gave in and got a friend of mine to drive it cross country. On the last possible day required by the contract they required me to sign, he called me up to inform me that in three days (a full eight days after promised), a truck would be able to pick up my car. After further inquiry, he revealed that the total would be $100 more than the agreed upon price. Do not deal with these movers. They will not move your car when you need it or for the price you agreed to.
They quoted me to transport my car. Started very well with Sarai who provided the quote. Went downhill from there. They never picked the car up when they said. They told me they were in contact with truck driver. Later they told me they had not yet found a driver for my car. I could not believe the number of lies that were told. I ended up in frustration flying out and picking up car myself and drove it back. To make it worse, they would not refund my deposit. Stay away from this company!
My car was not picked up and the company then was closed. Finally, I reached the company two days later but my car was still not able to be picked up until the following day. The driver told us that he couldn't pick it up so we had to drive an hour away; car then arrived 16 days later.
The company is full of lies. They aren't members with the BBB and they also have not been in business for 25 years like their website claims.
I just got back from an overseas deployment two weeks ago. After one year serving in the Middle East, I finally arrive home to the States and have to deal with issues such as this one with Showtime Auto Transport Inc. I was shopping around for a transport company who would be able to transport my vehicle from Gainesville, Florida to my home duty station here in Fort Bliss, Texas. After speaking with Showtime Auto Transport on the 14th of December, I figured they would be the ones to go with as they were ensuring that their price could not be beat. I was told by their representative named Kay that they would have my truck picked up either same day or the next being the 15th of December. Kay also ensured me that a $150 deposit would ONLY be debited once my vehicle was picked up by their driver. I made the mistake of giving this company my debit card information and realized it was a mistake the following day when I saw that my account was debited and yet my vehicle was never picked up.
When we called to verify why my vehicle was never picked up and why we were debited we were told that their driver and his truck were having computer issues. As for why I was debited, I was told that they run the debit as soon as the vehicle is dispatched which is a completely different story than what I was promised. A few days passed by and I did not hear from Showtime, so I decided to call. After a few people hanging up on my face and being placed on hold for hours, I decided to call them again and request a cancellation due to dishonest practice and serviced never rendered. I was then told by the supposedly owner of the company named Johnny that my contract was void due to me signing another contract with another carrier cause what called a double booking. I explained to Johnny that I am not familiar with their industry and that I do not know what a double booking means but that I do know that I only signed one contract and that was with then, Showtime Auto Transport.
Johnny have me the name of the other company which I then contacted and was simply told that I did not have any contract with them. They went as far as to state that in this vehicle transportation industry, there are a lot of companies who simply open shop for a couple of months, steal peoples deposits, then close show and that they believed I was dealing with such a company.
I contact the owner of Showtime again and informed him that I spoke to the said double booked transporters and that they confirmed that I had not contract with them. Johnny pretty much said that in his system, he saw me as having two contracts, one with his company and another with some other company which automatically voids any refund returns. I did a little research and found out that this double booking if correct would have displayed in what is called Central Dispatch. http://** which is where all brokers connect to. I went ahead and contact central dispatch and as expected was confirmed that I was not double booked or double contracted in their system.
After realizing that I was dealing with a dishonest company, I went ahead as suggested by Central Dispatch and posted a review on their website detailing my current experience with Showtime Auto Transport. A few hours later, I received a phone call from Johnny at Showtime Auto Transport who in a very vindictive manner stated to me the following: So Robert, you want to write a bad review about my company, huh? Well, now 100% for sure you are not going to get your deposit back. And then he hung up on me.
If me losing $150 will ensure that no one else lands victim to this dishonest and unprofessional company then I will feel like my deposit was worth something. I am disputing this debit of $150 for two reasons, one because it was not supposed to be debited until my vehicle was picked up and two because of services not rendered or received.
Showtime Auto Transport Company Profile
- Company Name:
- Showtime Auto Transport