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I came to Sherman Dodge to see if they could assist me in buying a new van for my expanding family. They had a couple different models I really liked. The salesman took his time helping me find the right van for us. Was super kid friendly and easy going!
Great, easy going car buying experience for a first time buyer. They had a huge selection of vehicles to choose from. Very helpful and willing to work with me with no money down and bad credit. Happy I left with a 2019 Jeep Cherokee!!
Communicated with them for 2 days on a 2018 Explorer. It had high miles and as we suspected a rental. Saw one locally with 9,000 fewer miles, very nice, but their price was 4,000 more. (Industry standard for nearly 10,000 miles.) Our financing was arranged. I did my homework prior and KNOW private party value and have several (mid-range) cash offers on my vehicle. Salesman/finance guy at another dealer made a fair offer just hours prior. Was thinking sensibly and decided to go for the lesser priced vehicle to save on monthly payments.
The internet sales gal (Ashley) was very convincing. She also told me that they would beat other offer, including trade. I have these texts. We drive 2 hours there, burn a whole day and tank of gas, not to mention miles on a vehicle we are close to selling or trading. A random sales guy picks us up in the parking lot. They come to us with $3000 in additional so called "fees" (never mentioned previously) and offer 1/6 of what my vehicle is worth on any site. Their vehicle had 1/3 more miles and large mysterious dent in the dashboard.
They had it online for 4K less than the nicer, lower mileage one we had already test driven, but tried to raise their price and offer not even a fraction of what our vehicle was worth. Bait and switch. Their vehicle was not worth the higher price. 4 hours on the road, a wasted day, more miles, a tank of gas... We would have bought from the honest dealer, closer to home had we known they were going to try this on us. I would warn anyone communicating with them from a distance. The price they list it for online is not the price. They will attempt to add on $3000 (or did with us) AND make ridiculous trade offer. DON'T MAKE THE TRIP UNLESS YOU HAVE IT IN WRITING! They were DECEPTIVE and LIED. These are types of "deals" that give honest car dealers a bad rap. BEWARE OF THIS PLACE!
The Salesman Dariusz had my wife steaming within the first 5 minutes and it did not get better. Common comments from his mouth like "do you allow your wife to drive" or "it's ok for your wife to be here while we talk business" had me ready to walk but my wife liked the car. We continue to disregard his terrible sexist attitude and start negotiations. I spent over an hour haggling to ensure I got them as low as possible as punishment for the ** sales experience, after the first 30 minutes of negotiations I was dealing mostly with the sales manager (do not recall the name) who was extremely aggressive and was willing to say the most asinine things to attempt to get me to go with a higher number.
My personal favorite one was "I had 3 different appointments scheduled for this vehicle today which I have cancelled just for you" to which I felt the need to respond with "Your dealership closed 20 minutes ago." Finally I get to the number I wanted $3,500 below their initial ask. They start the paperwork for the offer and start hounding me for SS# right away which of course I will not hand over until I see the correct numbers on the proper paperwork. I then ask how much they will allow be put on a credit card as I want to accrue some miles if possible and the salesman asks me "Do you even have money for this car?". That's it. I am done now, It was honestly stupid to pass up the deal I got at this point but ** these guys.
I stand up and inform them that I am leaving, my wife and I begin to gather our things. The salesman of course is trying to get us to stay and finish the deal, he realizes that we are not going to stop and literally yells across the room to the sales manager that we are leaving. Thought it could not get worse? Wrong. Long story short the aggressive short sales manager who forgot to shave literally gets in my face telling me I need to stay and finish this deal. I have not been in a fight since I was a teenager, this was by far the closest I have come to one in over 25 years. We were nose to nose screaming at each other for a good while.
Save yourself the headache and do not visit this location. A good friend of mine told me a story after hearing about my encounters with the dealership. He apparently visited earlier in the winter and found all the salesmen outside huddled by a fire in a garbage can because they were not allowed to come inside until they made a sale. Clearly this problem with this place emanates from on high. I will never be back.
Andrew ** said they would fix my AC and a low tire pressure light, but when I went on Monday, after he suggested I go in that day, they refused to service my car. I wasted an hour driving there and an hour driving back. Please do yourself a favor and look elsewhere for your car. You'll be better off.
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Quick and simple review! Went to Sherman Dodge to buy a vehicle that I seen online for a specific price. Met with the salesperson. Test drove and liked the vehicle, went inside to talk. The price was fair but amazingly $1,895 appeared on the prewritten agreement. I asked him what that was all about and he said it was the used car inspection fee and that all dealers do this! **!! They advertise the price with documentation fees, taxes but never mention a UCI fee WTF? This is a ** scamming dealer... We were in there it was 95 degrees outside they had no A/C and he said it hasn't been working for 8 weeks! I would stay away from this scumbag dealership. Plenty of other ones more legit out there!
My son and I went to look at cars three days ago. While there we were told they could appraise our car and buy it even if we didn't buy a car from them. I didn't know you could do this without buying a car and I was thrilled. Our salesman, Mike, came back with a card with some numbers on it. He handed it to me, but said I couldn't keep it. He told me the amount for my car was $6,500. The card had numbers on it-1100, I think. I asked the salesman why it didn't have the price on it and he answered that this is how they do it, but when I come back in they will pull this card and they will know they offered $6,500. I asked if he could put this offer in writing, but he said it wasn't necessary.
This was a huge red flag. So yesterday and today I tried to confirm the amount I was quoted Tuesday. Initially the salesman said he was trying to find this information. Then someone else told me he could not remember the amount. Some time after that Reggie told me the quote was $5,000. This is an absolute lie. I then asked if he would put this new amount in writing and he absolutely would not even answer my repeated asking of this question; instead, he said over and over again that if I wanted to sell my car to him (immediately?) he would give me $5,000. Three days ago more than one person at that dealership said they would give me $6,500 and said it wasn't necessary to put it in writing. Why would I believe them today?
This is not a way to do business. I am very shocked and disappointed that I was given an absolute bogus quote and then lied to me about receiving it. I wasn't even the one that suggested getting this appraisal. The experience was a complete waste of my time. I read a number of reviews before deciding to write this. I can see very clearly that integrity, honesty, and accountability are sorely lacking at this dealership.
Well I returned to a dealership that I had a somewhat poor experience with, but I now feel they’re unethical. I go in for an oil change and a sound under the hood. They tell me mechanic couldn’t recreate sound but I needed fuel line and radiator flushed. My 2016 Jeep is just over 2 years old. At a cost of a bit under $400, I was told the oil change was free but I needed to pay for fluid disposal. I tell my brother who is a mechanic but lives in another state and tells me they took advantage of me. Now I’m writing to television station. Don’t trust Sherman Dodge/Jeep.
After driving 47 minutes to get to Sherman Dodge and to sit there for 4 hours in order for them to tell me that I could only get an old raggedy ** Chrysler 200 like this was the only car that they had on the lot for me. I quickly explained to the sales person that I don't like for my time to be wasted, but of course I was there too long. I told them that I had a bad experience with driving a Chrysler, but they kept on insisting that this was the only damn vehicle that was for me. I wasn't satisfied with the level of service that I received there. The sale person that helps you gets the information from you, then helps another customer while waiting on your approval. Did I mention that this dealership (UR Approved) was very **. In my opinion, they should give you an option on which vehicles are available, not trying stick in something after you have explained to them that you don't want that vehicle. I will never recommend Sherman Dodge to anyone or return!!!
Would give Sherman Dodge in Skokie 0 stars if I could. Terrible experience. I texted, emailed and talked on the phone to the sales rep Tara over and over - she repeatedly promised and confirmed a price on a Jeep Wrangler. I told her I was limited on time and only wanted to come if this price was for sure, she confirmed that the price was after tax, extra fees and without incentives etc. Sure enough, after driving 45 minutes there, the guys helping me could not honor anything she said. They played dumb and didn’t seem to care at all that the price they would sell it to me for was far far off from hers. Turns out Tara is 100% over the phone, though she told me “she would be there until 9.” Such a SCAM. They will tell you ANYTHING to get you in the door!!!! DON'T WASTE TIME. Complete scum bags, awful customer service & a bunch of liars working together.
Don’t let yourself be scammed. The manager could care less that this occurred. He told me he would write Tara up, none of that is my problem, I don’t believe a word they say. Tara also begged me to come in before selling my current car, promising they would give me 1,500 above Kelley Blue Book price. This sounded too good to be true, and of course it was. My car showed $8,000 on Kelley Blue Book... they offered me $2000... of course. They also let me waste 2 hours waiting around before letting me know all this. What a waste of time or bother with them - go right to a dealership with more class, reliability and respect!!!
My girl Jessica ** did everything she could to get me in a 14 Caddy SRX and taking my 08 BMW convertible with negative equity but it seems all her bosses were interested in was a bigger commission. I'm very disappointed.
I knew I wanted a Jeep I just didn't know too much about them, Mike ** really gave me the rundown of all the different Jeeps & found me the right one. There was no haggling and scamming. Nicole was also a big help on showing me every little thing inside of my Jeep and how it works! Would refer to all friends and family!
I bought a used car from these people and since the 3rd day of this vehicle being in my possession every light on the dashboard has been lit. Water pump, headlights, abs sensors (2), hub bearings, and more. I've had this car 33 days and I guarantee you I won't buy anything from these people ever again.
August 12, 2017 - Got a brand new Grand Cherokee for my wife as a gift. Spoke to sales person name Jessi (**). First problem, the sales person promised me GPS installation during the deal, asked him 5 times about it he said YES, YES, YES. After deal was done he said the service that does that is on strike and once the service strike is done he will call and get it done (service was on strike during this time). Second thing, charged me for license plate and registration and told me it will be mailed to my house and gave me temp, which expires today on 9/11/17 (still didn’t got plates, I went there yesterday and after making me wait for 2 hours they asked me to come back because the person that works on plates is off?). Never called in for GPS and since I was there I wanted to install my gps that sales person promised, nope they said it was a mistake, they want almost a 1000 now for installing gps.
Since I got the vehicle, I have taken it back the vehicle on 4 different Saturdays and every Saturday. They made me wait for more than hour and gave me different excuses until the last Saturday they told me it will cost me to install gps, no apologies nothing. The manager told me he will call me today to resolve the solution, gave me his number, I called him, no call back. So what it seems is that, they lied to me about the car, to make a sale. Then charged me for license plates and all and sent me off. They know they are running a bad business and they are proud about it. Inhumane and unamerican.
Recently I purchased a 2017 Dodge Ram 3500 from them. It's a waste of time just writing this review but I want you to be aware. Don't ever go there, they will screw you over. There is a reason why all of the reviews are one star. If you won't take this review into consideration then you'll learn on your own skin. Bunch of thieves. They even stole my phone charger from my truck. Stay away!!!!
Recently I just purchased a vehicle from Sherman Dodge in Skokie, IL. Octavio ** was person who was closing my deal at financing department. In the beginning he tried to screw me over on interest. When that didn't worked out he proposed a very cheap extended warranty on vehicle for just $2 extra on payment (which I figured it's going to cost me $144 for 72 payments). I didn't realized what I signed until I got back home. Basically I was charged $2500. I came back to the dealership same day to speak with a manager. I was mistreated. No one tried to help me or explain to me anything. They had me waiting for 4 hours for Mr. ** just to tell me he cannot do anything. Deal is done basically laughing in my face and get out of the dealer. I was never treated in my life this way. I do not recommend anyone to buy a car at Sherman Dodge.
Buying a car from Sherman Dodge was the worst experience I have ever had. I purchased a new Dodge Challenger from them over the phone. I was in another state and they had the car and color I was looking for. I negotiated a price and waited on the paperwork to arrive. Once I received the paperwork I noticed they increased the price 2K. I had to call them and ask why? They responded "I don't know". The car was listed on their website for the price we agreed upon. They adjusted the purchase price and we signed the agreement. I agreed to put the deposit on my credit card for security reasons since the transaction was not starting out well. I called and emailed 3 times to get someone to take my deposit and no one responded.
About 3 days later I received a call from the car transporter notifying me they had my car and was in the process of delivering it to me. I figured that someone would call to collect their deposit. Well it just got worse from there. I received the car in deplorable condition. It was full of dirt, salt and other debris. It cost me several hundred dollars to get the car in a deliverable condition. Then I discovered that there was no paperwork included with the vehicle. No registration, tmp car tag, contract, bill of sale etc. When I called to inquire about the paperwork, no one seemed to know what they were doing. They did not even realize they had not been completely paid.
They wanted me to send then the remaining deposit amount which at this point I refused to do so. I called the finance company and Dodge corporate and they were not able to do anything about it. I now own a car that I cannot drive because I have no registration. I am forced to pursue legal action. PLEASE DO NOT BUY A CAR FROM THESE PEOPLE. THEY ARE THIEVES AND IDIOTS!!!
Walked into the dealership with a personally addressed ad that was mailed to me. While sitting with the sales rep, whatever XFM station that was playing in the showroom, the DJ dropped several ** bombs and not one person bothered to change the station. I had my 10 year old daughter with me and thankfully she did not notice the language, nor the unprofessionalness of the situation.
My sales rep then proceeded to ask two basic questions and then disappeared to the managers desk for 15 minutes. As he came back, he said 'Let's go take a look at this vehicle I brought up for you.' I had not asked to see anything nor was given an option. Strike two. He seemed put off that he did all this work and I didn't want to see his option. We discussed options for while longer. Finally we settled on two different cars and started to run numbers. Now my ad was for a value above my appraisal price to be added. When the numbers came back, that number fell far short of the mark, meaning, my vehicle appraisal price and only a fraction, 20%, of the advertised price hike was added. I asked several times about it and was told my vehicle did not qualify. Nothing on the ad stated this. I asked again. A manager came over and again told me this was not possible.
I got up to leave and walked away without a fight. I got a follow up customer service email. I responded. Got a second follow-up from a manager, answered again. Got a call from this guy, and he said he would check. Got a second call several hours later and he asked a few more questions. Four days later, not a word. They can't back up their ads so they stop talking to you. Wasted 4 hours of my life for liars and cheats. BBB would love to know that this company won't honor their own ads.
I did credit app and went there. When I got there they said based on my credit score I had to go on the other side. When I walked in there were people all over the place and the place smelled like weed! A guy came up to me and said he would take care of me when he come back from the bathroom. When he came back he had people with him and all of my information in his hand where even I from a distance can see my social. That pissed me off. The other customer said he was in a hurry with his wife, girlfriend whoever!
It took an hour before he got to me and when he came he asked if I had a co signer. I said "no my credit is not that bad". I told him I was a disabled female veteran. He got his manager and he treated me like **! He said "go and get someone to co sign for you. We have nothing to do with you." I felt like **. YOU CAN HELP A ** THAT STINK LIKE ** AND NOT A VETERAN! I WAS HURT AND HUMILIATED! My credit score is low, I paid off two cars and on the wall said 100 percent auto loans. WTF!! I will never do business with them. I called 6 times for the area Supervisor to call me back. No damn response!!!
I got a Dodge grand caravan from Sherman about 6 months back. That was the worst decision I could take. Can't blame anyone. Did not get any great deal. I was never worried since the car was the one I wanted. First I found that there was no wiping fluid. I just purchased the fluid and filled it myself. Didn't bother. Last night I got a flat tire driving on freeway. And there comes the shock - no spare tire. I remember my sales rep Robert ** from Sherman Dodge telling me the location of spare tire.
Last night I found that the long handle to unscrew the spare tire bolt is also missing. I have not got my car services yet- so there is no possibility of anything going missing in servicing. I called them multiple times and they told me that my sales rep will call me back. No one called. 4th call and the person told me that there is no spare tire provided in my model. Anyone buying car from Sherman - I would suggest checking each and everything. Best option would be to take a mechanic to check everything even if it is a new car. Don't believe anything that the sales rep tell you. With Sherman - you never know what you are getting.
My husband went to their website to get pre-approved. He received a phone call from someone named Erica stating that she was with the finance dept and he was approved for a car loan with no money down. She set an appointment for us to come in the next day. When we got there it was like walking into Romper Room. People were running back and forth and we were ignored for about 10 minutes. We were then seat with a young man that couldn't of been more than 19. He started asking questions so he could run our credit. We told him Erica called us and said we were already approved. He told us that was only with the dealership not the bank. In the middle of him explaining the process Eye of The Tiger starts blaring over a loud speaker, this done every time someone sells a car. At this point my husband and I got up and left. THIS PLACE IS A JOKE. VERY UNPROFESSIONAL!!!
We recently purchased a new car at Sherman Dodge. Even though we informed the salesman that we did not want the undercoating and seat protection, they charged us for it anyway. We were told that we would have to wait for the first payment notice from Chrysler Capital before we could do anything about this. We waited. The services were never performed, but we still cannot get our money refunded. We have called, visited in person and even contacted Chrysler. No luck. They are going to keep our $1940! We cannot get any satisfaction from them.
DO NOT GO TO SHERMAN DODGE, THEY DON'T KNOW WHAT THEY ARE DOING!!! I went to Sherman Dodge 2/5/2016, I was told the previous month that I was able to get into a 2012 Dodge Durango, but this month I couldn't. They switched salesmen on me twice. They started the application process taking down all my information, which is when I disclosed I am in an open chapter 13. I was told it would be hard but doable, there would be some work on my part but after that, I would be approved. I was given a bill of sale with a finance company that was said to have approved everything and was awaiting court approval to finalize the deal.
March 15 I received approval from the court to purchase said vehicle. On the 16th I went to the dealer to finish the paperwork. In late March I was called back to the dealer to re-sign paperwork for a lower payment which pushed my first payment out to 4/13/16. Since Feb 5th I have had possession of the vehicle, and I am unaware that it is still not financed. April 11th, I receive a call to come to the dealer my financing had "fell through". I went to the dealer with my wife and we tried resolving the issue by having her co-sign. They took her info and told us they would call once the deal was done. Two days go by and I am back at the dealer trying to figure out another solution. Meanwhile I was allowed to keep the car.
April 16th, I received a call about returning the vehicle due to lack of financing, in which I gave the finance manager a company I found that would work with my chapter 13, all they needed was my application. I was told he would fax over the info, he never did. April 19th after returning home from work, a tow truck showed up to my home and removed the vehicle. The next morning I went to the dealer and they did not want to return the $1200 deposit, stating that the car was repossessed and there were fees associated with that. I called the police who showed up promptly and intervened where my check was returned.
DO NOT GO TO SHERMAN DODGE... THEY DO NOT HAVE 0% INTEREST RATES PER SALES MANAGER. 4-09-2016 @ 1 p.m. My friend Steve ** and I after two days and five hours of Mickey Mouse business practices confronted Reggie ** this morning at 11 a.m. for terms promised the prior day. I was texted the previous day, "We were able to run the number with 0%. Your note is way 500 under month, when can you come back in" per Robert **. So we go back in and are now offered a 650 monthly note at 84 months and Robert ** can not tell me the interest rate.
So the senior sales manager comes over and explains there is no 0% as advertised. Told Steve ** to "sue Chrysler Headquarters if you don't like it. Complain to them about it." So I... Scott ** and Steve ** wonder if any lawyers think this is interesting... Meanwhile we advise - Do not go to Sherman Dodge. We find their practices deceitful with the tactic of making you wait... Wait and wait some more... Yeah checking on that 0% interest Boss.
Chevy sonic 2014 - Bad bent rim on front. Nicks all over car. No trunk mat. Sale salesperson before I gave him the money he sworn it will be fix. Still nothing happens. Bill say back up the salesman Livell ** special sales & finance. I was out there all day half of the night. Tell me something quick.
I was at the dealership week of 2/25/16. I was told I needed a cosigner which my son was my choice. After the sales mgr ran everything, he came back and said he finally found a bank to give me a loan. Here is my confusion. The salesman said with my credit I could only get ONE type of car (no choices) and that would be a 2016 Jeep Patriot. Well I asked couldn't I get a lower priced car (so many on lot) off the lot because my monthly note would be too high. I wanted a nice 2014 car I saw that I wanted. He again said no I have to get the Jeep. No choice of what Jeep either!!! So disappointed. Went there from Indiana with a friend to be played with.
I went in on 12/18/2015. I traded my 2014 Dodge Challenger for a 2014 Jeep Wrangler. I was still making payments to Chrysler Capital for the Challenger. Sherman Dodge was SUPPOSED to send the payoff check to Chrysler Capital Finance company. THEY NEVER DID!!! I began to receive phone calls from Chrysler Capital stating that I'm 10 days delinquent on my January payment. I explained that I no longer have the vehicle and have all paperwork to prove Sherman Dodge is now the overseer of the Challenger. I've called Sherman Dodge and they lack, responsibility, have been given the run around and at times my call wasn't returned!!! Today is 1/25/2016 and still this issue isn't resolved! My credit is about to be tainted because of those **!!!
We went to purchase 3 vehicles, put down $2,000 on each vehicle. Were told one daughter could get the loan on her own, no co-signer, with a better rate than the other 2 if we put down an additional $500. We did for a total down of $6,500 and got the paperwork in order, but our 3 daughters had to come back to sign, a simple in and out to get the cars. We returned and were held hostage for 7 hours, promise after promise that we would be next. People who walked in off the street searched, test drove, got paperwork, and were out with their new cars before we were able to see our paperwork.
After midnight, we signed. We found we were overcharged $390.00 on each vehicle for dealer options and $500 of our down payment was never applied. Mr. ** admitted to the dealer option errors and that we put down $6000 and said money would be applied to our vehicles. We are still waiting for the $500 to be returned and now they are making excuses and claiming that the money was applied to a vehicle. It clearly isn't - simple math.
I had a very bad experience with the dealer company Sherman Dodge, Inc. located in Skokie, IL. I have been a victim of fraud when I purchased my new vehicle, the Jeep Grand Cherokee 2015 on November 18, 2014. It was a deal in the amount of $46,690. Among all fees and charges, they added the extended guarantee service, saying that that service was required. For that service I had to pay $2650. In 2 weeks I contacted the United Car Care, Inc., the company which provides the extended guarantee service, to inform myself about that service.
However, I was told that the following service was an optional one and that I am not in their system as a client. Therefore, I have decided to cancel that service; and, on December 18, 2014 I signed the legal cancellation form within Sherman Dodge, Inc. Unfortunately, no actions have been taking yet. I met with the dealership staff in person to clarify the situation but unexpectedly, staff were unprofessional to my matter, yelling at me, giving hostile attitudes and saying that they are not going to reimburse any money to the lender. As a result, I end up having no extended guarantee service neither money still not been sent to the lender and I continue to pay monthly interest for $2650.
1 star because there's not an option to leave 0 stars! We always try to buy local. That's why we purchased from Sherman Dodge. The sale is not the issue, it's the service after the purchase.
Just terrible. I made an appointment, dropped off my promaster 730 am. Said it will be done by end of day. By 7 pm no one has called me so I called them. 5 people 3 messages no one was able to tell me anything about the van. By 830 pm I was at the counter to find out what is happening. Well it turns out no one has even looked at it. WOW, this is a cargo van used for business not pleasure rides. Every day van sits we lose money. That's why we make appointments. Got the van and left. There are several recalls on the van that needed to be completed. I hope every one reads this because I'm not the only one that extremely disappointed.
Sherman Dodge Company Information
- Company Name:
- Sherman Dodge