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Wow. Had an amazingly bad used car experience with Norm Reeves Honda in Huntington Beach on Monday, and an extra special shout-out to Ed ** for making it even worse. I even delayed posting this review for two days to see if my perception changed. Nope, without a doubt it was the worst encounter I’ve ever had with a car salesperson and dealership.
I contacted Norm Reeves through a used car listing on CarGurus. Ed promptly replied and I made an appointment to drive the car. Everything seemed to be OK with the vehicle and Ed was extremely friendly. He explained that he wasn’t your typical car salesman and had already made his money from previous business ventures. Selling cars was just something to keep him busy, so he wanted to make sure his customers were treated fairly and received a the best deal possible. We had a good time chatting during the test drive and everything was going as well as could be expected for a car buying experience. Unfortunately my warm and fuzzy feelings were not going to last.
The car was being offered for a significant amount below market value and when they accepted an even lower price, the red flag was at the top of the pole. I returned to the dealership on a Friday evening for the typical paperwork torture ritual and could almost see the wood laminate on the Finance and Insurance Manager’s desk when all hell broke loose. The stickers plastered on their used cars screamed “5-5-5,000” to boast of a 5 day return, 5 month or 5,000 mile warranty.
When I explained the car was going to be taken for a used car inspection on Monday and wanted to confirm that it could be returned if there was a problem, that’s where the fun really ended. My logical assumption for the 5 day return was rudely corrected to a 5 day EXCHANGE policy towards another vehicle. If I did want to have it inspected with the ability to return it, that was an additional charge of $250 PLUS a $500 restocking fee. Oh yeah, and I only had a two day window. Sounds like a very consumer friendly policy, huh?
When it was clear that I would not accept that deal and was ready to walk, friendly Mr. Ed pulled a complete Dr. Jekyll and Mr. Hyde. He accused me of getting cold feet, wasting his time, and wanting to take the car on a joy ride for 5 days and then return it. We had gone from best buds to mortal enemies, all for something totally outrageous like wanting to protect a very expensive purchase with an inspection. Seems like if they were proud enough to offer the vehicle for sale, having an inspection wouldn’t be a problem. After a few more pokes in the eye it was agreed if the car was still available, I could borrow it for a few hours on Monday for an inspection. But I was assured the car would be sold over the weekend because it was such a great deal.
On Sunday morning, I emailed Ed and requested that if the car was still for sale I would appreciate picking it up that night so I could have it inspected early Monday morning. The moon must have been on the other side of the world because Ed was back to being my best friend. He agreed to ask his manager and let me know later in the day. Wouldn’t you know it, about 5 p.m. I received a message that car was still available and I could pick it up. When I arrived, Ed was very proud that he had hidden the car in the employee lot so it couldn’t be found by any other customers. I guess he forgot it was still listed on most of the used car sites but that’s beside the point. I drove the car home and waited until the next morning.
After the inspection was completed, it was explained to me the car had several issues I should be aware of before purchasing. Although the car was in good condition, there had been some damage to the rear of the car. A wheel rim had been replaced along with suspension components that were not from the original manufacturer. Although CarFax did not report any accidents, I don’t know what other kind of “activity” would cause a wheel and the suspension to be damaged. The inspection did not explore any of the body panels to see if they had been replaced but all signs pointed to an event that does not occur in everyday driving. There were also diagnostic trouble codes in the vehicle’s computer that indicated two other possibly expensive repairs, one of which could be related to the incident that happened to the back of the car.
So after paying $115 for the privilege of protecting myself and realizing that if something is too good to be true, I better run in the opposite direction. The car was returned back to Norm Reeves. I gave Ed the inspection report and stated I had discovered why the car was “such a great deal.” He, of course, seemed surprised by the revelation and said he would review the situation with his manager. I really don’t want to believe the dealer knew of these problems and was omitting the true facts but don’t know how else to explain the below market price.
There were a few additional texts from Mr. Hyde, er…I mean Ed, as the day progressed and they got increasing more belligerent. His last text said, “So all I know is we bent over backwards to accommodate you.” with the final poetic words of “Seems you just blew up a great deal!” Gosh, guess I really didn’t consider the ramifications of buying a used car with unknown damage and problems that needed to be fixed. I’m sure that was a terrible burden for the dealership.
If you have made it this far in the story dear reader, may this be a lesson to always, always, always, always have a used car inspected no matter how much the seller wants you to purchase it. It may be rude and inconsiderate but you’ll just need to accept this blemish on your soul. To be completely fair, Ed had a huge “brag book” on his desk with all kinds of positive reviews from Yelp, a letter from the Honda corporate president, and tons of accolades from satisfied customers. It would have been nice to experience this other side of the Norm Reeves Honda and Ed ** but that will have to be for another customer to discover.
I bought 4 new Good Year tires from Norm Reeves Honda Superstore 6 months ago. This is a bad experience that delete the name of Honda for me. Under WARRANTY, it will cover puncture and nails for 2 years. Then I had 2 punctures on 2 different tires. I brought the car to the dealer. The driver side puncture, the "friendly" advisor Kevin ** claims that is too close to the edge, cannot be fixed and needs to replace a new tire.
On the rear right side wheel, it needs also to be replace because there is a dent line on the wheel. It will COST me 50$ plus for the estimate to take a look at the tire, and then they claim at Good Year if the dealer determine the amount of dollar to replace with the new tires and I will have to pay the difference on the replacement tire. What the F is this, and it is all under WARRANTY. I got so upset, I talk to the manager Tom ** and he maintains the same storyline. Now I was furious, I told them to pump up my tire, give me back my car, I will go somewhere else. Honda WARRANTY and Good Year Warranty means **.
Had a great experience at Norm Reeves Honda, and especially with Phil **. Had a terrible experience at another dealership earlier in the week (ended up leaving in the middle), and was expecting more of the same - I was so wrong. Phil is personable, friendly, actually listened to what I wanted and was looking for, located the car - did NOT try and pressure selling or any add-ons I did not request. All told less than 3 hours - test drive, paperwork, trade-in (handled my trade-in quickly, and for more than the other dealership), finance, wash and out the door. Could not ask for a better car buying experience or a better salesperson. Also great price for a 2018 CR-V. Get an online quote and ask for Phil or just stop in and ask for him. You will NOT regret it.
In 2014, went to dealer to sell my car and purchase a used car. I had two title loans and they told me that in order to help me, I needed to pay them off. They were supposed to pay them off from the money of sale, and my down payment on used car was $2500. Come forward to 2017, an item shows up on credit report and it's one of the title loans they didn't pay. Tried to contact them numerous times all the way up to management and got no response whatsoever. The one time I got someone on phone, I found that they falsified the amount of the down payment for the car I bought.
Please do NOT speak to the sales representative by the name of Brett **! He does not keep his word!! He is disrespectful and rude! The customer is definitely not his priority! Do yourself a favor and speak to someone other than Brett if you are purchasing from Norm Reeves!
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We were greeted by Mark ** at Norm Reeves Honda, and were helped with our lease, buy out. He worked really hard to understand what we were trying to do, which was turn our 2014 lease over to our daughter. He walked us through the process, and answered questions we had about the details of the transaction. He stayed in contact with us until we were ready to finalize the transaction, and was there when he said he would be, and greeted us at the door. The paperwork was done without a hitch and all was taken care of properly. He was engaging, and very personal, with my husband, my daughter and me. We really appreciate his help and will make a decision on our next Honda in the next few weeks.
First I had an appointment with Guy. He had emailed me, called me, and confirmed. When I got there the car I wanted to see was not ready and he was not available to help me. Two cars I drove were dripping wet. Financial person was a jerk and could not add nor subtract. I leased a car and it did not come with servicing. They told me to sign a bunch of papers before seeing the car. When I saw the car it was new but all scratched up. They said they would make it like new so I left it there and was not able to bring my car home. Horrible customer service.
Working with Honda Reeves Irvine was the absolute 100% worst consumer experience I have ever encountered in 36 years of living on this earth. I will be filing complaints on every consumer affair web source available and am willing to do whatever is necessary to mitigate the cruelty and mistreatment of this company and employees towards minority consumers. I'm an independent contractor/business consultant, and well known entrepreneur in Orange County and came to Norman Reeves Honda Irvine to buy a new vehicle.
As most independent contractors, my 1099 revenue comes from multiple sources and in various payment methods from my clients and vendors. Since I am not issued a w2, the dealer mentioned that after pre-approval the bank wanted to see my bank statements. My bank statements were forwarded and then supposedly not accepted by Capital One because they were now scrutinizing the sources of the income reflected in my bank statements. This is not protocol for auto-financing.
I called capital one myself, and they seemed confused to why the sources of income or deposits on my bank statements would be examined and scrutinized because typically they are only concerned with total deposits each month by the buyer. They were also confused to why the consumer would need to call the financer directly as the dealer should be acting as a advocate for the buyer. Bryan ** was originally working on the deal, which was a nightmare as he seemed to be more skeptical about the large amount of money I make than actually helping me buy a vehicle. I called Richard (the head manager) hopefully to move things along. He was polite but really contributed nothing effective to resolve the issue. He also scrutinized my bank statements which is not his job.
The reality here is that these corporate, 9-5 employees at this establishment could not fathom how and were cynical about a young man of my profile earning the amount of income that I do independently, and were looking for every reason to make my income illegitimate because it was unbelievable to them personally. This was confirmed when I talked to Capital One directly and they mentioned that they approve loans for independent contractors on a daily basis. This was a horrible experience and disgusting that this kind of discrimination still exists. In the end, it is only going to hurt your dealership.
I was in there yesterday ready to buy my new 2016 Honda Accord, but I experience the worst customer service ever. I came in yesterday at 10:45 am to meet with Mike **. I had received many offers from different Honda dealerships, but since I used to work with Ted, the finance manager, I decided to do business with Norm Reeves HB. Mike was able to give me a good deal, but he said the car that I wanted was at another lot and he can bring it here for me at no cost. I was happy and continue our paper work. At 12 noon, Mike said the Honda Accord was on its way and it would be wash and detailed for me. I said ok that is great. At 12:30 pm, I started my finance papers with Ted, down $5000 Cash, and we finish at 1:20 pm. I was told I was all set, and the car will be on the red carpet shortly for me.
I waited in the lobby until 2 pm, but came out and ask Mike what is taking so long. Mike said the car is still on it ways, and that I would have to talk to Joey to find out further details, and that he can't help me. I thought the car was on its way already at 12 noon; it's already 2 pm. For the next hour and a half, I walked by and forth from the break room to ask Mike about the whereabouts of my car. Mike said he does not know, and to ask Joey. Joey apologized and said he will keep calling the driver to see where it is at. At 3:40 pm, my car finally arrive. Almost 4 hours later from the time Mike said it has already left and was supposed to be on its way.
Joey brought the car up to me, and there were damages all over the car. 6 scratch marks and 1 dent. What initially was supposed to be 8 miles on the car turned out to be now 42 miles. As well, to make matters worse, the car was not even mine. The VIN# was not the same one as the one that I was supposed to buy. Mike then said he can fix it up for me if I bring it back the next day.
Let me remind you, I came in at 10:45 am. The car was supposed to be on its way at 12 noon. I finish all my paperwork at 1:20 pm. The car finally arrived at 3:40 pm. It was damaged and not even the right car. Mike then tries to sell me a damaged car that is not even the one recorded on paper, and tells me to bring it back out of my own busy schedule to fix it. I told Mike I want to cancel because I do not want this damaged car. I then ask if I can have a courtesy car to take me home, and Mike said no there is no one available. I had to ask my family to drive 25 mins there to pick me up.
Mike ** is the worst example of customer service. Overall, I have never experience such bad customer experience in my whole life. Last year I bought a 2015 Toyota RAV4 XLE and was out with my new SUV in one hour. Here at Norm Reeves, I was there for 5 hours and received a damaged car that was not even mine. I cancel my purchase and will not be doing business with Norm Reeves Huntington Beach ever again. My family and friends will not be going here as well.
This place either has to terminate some of the employees or shutdown the store itself. ** (a.k.a Tony) Internet Sales person, is the biggest liar and pretender, who agrees for the deal initially and asks to meet personally, then says "how come it's possible, no, sorry" when you meet him directly. Not just once, he played with me twice and made me to overpay after 7 hours of wait time approximately during each individual visits.
Anthony from parts department is one of the rudest fellow who doesn't even think what he is speaking, but just follow his company's rule book irrespective of the customer likes or dislikes. 0% courtesy on customers. Money eaters. No respect to customers. Bunch of liars. For future buyers, its really a wrong decision to have expectations when you want to buy a car here, instead of just paying what they ask. Even if you pay what they ask, still you wouldn't get complete satisfactory service from them once you sign to buy the car and get out of the store.
June 12, 2016 - we had been prior customers at Norm and decided to return and upgrade our 2010 Honda Odyssey. Should have made not of the poor attention received upon arrival. Was viewing vehicles for more than an hour and not one sales person assisted. I did select a vehicle of my liking and walked to the reception to request a sales man to assist. Because of the time spent trying to figure much of the vehicles descriptions myself. I had to return the next day to finish the closing process. Price and negotiations were settled just to return and provide all closing personal information to financials.
We returned next morning on appointment and our prior salesman was not at work. They assigned Joe to assist us. He was attentive and politely informed us that there had been no settled price, no record of any information taken and that we would have to negotiate this vehicle price again. He apologized and we proceeded to mix numbers. We closed the deal, commonly settled and proceeded to finance. My husband signed all required forms. Purchased extended guarantee and insurance. Got handed our new 2014 Pilot keys and exchange our mini van.
Tuesday morning my husband received a harassing call from the salesman JOE. He accused him of giving him a bad review online which never happened, states that he has a family to support and this would take his commission away. Asked my husband why he took the vehicle from the dealership with out his authorization also (note we had two infant girl with us) and handed our mini van keys to him. He used foul language during this call and after my husband address that his tone was not professional and he should recall the correct people he was addressing, apologized and began to comment that he was under stress from his supervisors because apparently a vehicle was taken from the dealer a day after we were there and records showed he checked out the keys.
It has been over a month now and we are receiving letters and call from Credit Financial informing us that we never closed that car deal or got approved by their finance department for the purchase of our vehicle. They are requesting forms to sign and complete. Requesting required membership to the some Zoo?? How is it possible for a dealership of this magnitude is making us go through all this ridiculous scenes? How do you take a customer's information, trade in vehicle and contact them a month later to inform them that they walked out without a bank-approved finances vehicle.
No one has any idea what happened. And we are not sure how this will end but needed to share this very unpleasant situation which Norms Reeves Honda in Cerritos is making us go through. Today is July 21 and we will be going into their dealership once more to sort this out and hopefully get some answers and personal apology from Joe, Financial Department and General Manager. Never thought to experience this ridiculous behavior and actions from a large dealership.
Horrible! Stay away from this car dealership! Do not be fooled by their 4.5 star rating. Check all the hidden reviews before wasting your time with them. Went in to purchase vehicle with a pre-approval letter from Capital One. Advised both the sales team and the finance manager that I would like to proceed with Capital One for my financing. I purchased vehicle on July 4th so Capital One was not opened, they would complete financing procedures with Capital One the next day. Few days later received a call from Veritas saying they got my contract for financing and needed to verify some information with me. I notified them there must be some mistake as this should be financed through Capital One. Told them not to proceed with my contract until they hear back from me.
Notified Ted **, finance manager immediately. Heard back from him the next day saying they made a mistake and I advised him again this needs to be corrected as I only wanted to proceed with Capital One. He said he would speak with his Finance Director to see how this problem can be corrected. No response from him for the next 4 days. I had to follow up with him multiple times and finally received an email back from him basically saying it is what it is and I can refinance with Capital One in 6-12 months if I really wanted to. I advised him this was NOT acceptable.
Reached out to their finance manager and general manager and again received no response for several days. Several days and emails later the GM finally responded and did not even apologize or acknowledge that his team did anything wrong. Was basically told I got a good deal so apparently should just accept this?? Would have expected this from small used car lots but I cannot believe this is condoned and accepted at Norm Reeves Honda.
First I want to apologize for my English, it is not my first language. Please be really careful when you buy an used car in this dealer. I paid my car $5000 more because I thought that get it here will be a guarantee but it is not at all. No rear brakes at all. Third brake light broken. No rubber rugs. The key old, and bad function. Sun visor broken. And more... I must to pay the registration in 1 month. I love this car, and I am going to keep it, but I will try that what happened to me do not happen to you. BE AWAKE.
The truth is that I am not a person who has plenty of money and I told this to the seller but they do not care, they only want your signature on the papers so you must to pay and nothing matters. I have fixed the car and I bought all the accessories. I spent more than $500 extra but is not fair. The car should be in perfect condition. They made me feel under pressure to buy this car, I was there for 5 hours, because my credit score. They won't let me go even when I told the man that I wasn't feeling good because I was at the dentist that day earlier. Please, do not allow to these companies to take away your money. They do not care about you or your needs. They just want to sell, good or bad does not matters.
They still have an ad up for a car that they don't even have. This is the second dealership that has done this to me in 2 weeks. The first was Diamond motors on Bellflower Blvd!
I really wish there was a way to give 0 stars!!! I was directed to this dealership (Norm Reeves Irvine) from Carsdirect.com. I had done a ton of research before I was ready to purchase. I originally was in the market for a 2015 Accord Sport but changed my mind and opted for the 2015 Accord Black EX-V6 sedan because I wanted more power. I spent a lot of time communicating with the dealership through email and phone calls. I was very specific on the exterior/interior colors & accessories. I had two trade-ins (both were Hondas in good condition), I knew what they were worth through Kelly Blue Book and I had also obtained my own financing through my bank. I made an appointment, took the day off work and my mom and I headed to the dealership. This is where the nightmare began. The salesman Orlando had called me earlier that morning to tell me that he was headed to the other lot to pick up the exact car I wanted to purchase so it would be there when we arrived.
When we arrived, there was no car, no explanation and Orlando appeared totally overwhelmed In selling big tickets items. Even though there was no car for me to purchase, he began asking for information on the trade-ins so that they can do the appraisals. Orlando was running around the showroom going to the sales manager, leaving the building, back to the sales manager, leaving again... sadly unorganized, confused and lost. For over an hour we sat and watched this. I didn't know who to feel more sorry for, Orlando or us. I had to ask several times where is the car and what about the test drive.
Finally they bring out a car for the test drive, not the one I requested or desired, and we test drove that car. When we returned that's when he started requesting information so that they can run my credit. I had already told him I have my own financing. Sorry to be persistent about this BUT WHERE IS THE CAR I AM SUPPOSED TO BE PURCHASING, HELLO??? Later we found out there was no car and no one was making an effort to obtain the car. I guess he was running my credit and appraising the trade-ins to sell me air!! To add insult to injury, the sales manager Ed says one of my trade-ins is worth $368, huh???? What happened to Hondas having the best resale value? I was so angry, I told my mom "let's go" and walked out. They tried to screw me and not buy me dinner first. Please be careful at this dealership.
Bought a 2009 Honda Civic Hybrid new and opted in for the extended warranty. Hybrids were still relatively new and sounded like a good idea. I was told it would extend my warranty. What I got was 2 warranties that expire at the same time. Paid a decent amount for service that should have been covered. That is my penalty for not reading all that paperwork. It was a long day. What is their penalty? I would like to believe they at least lose a few minutes sleep but I'll be realistic and say nothing. Please take your business elsewhere. While I am sure the practice is common everywhere, my problems with Honda go beyond the usually salesman "Helpfulness". This was my third Honda with my family were in the teens, we will not buy Honda again. I won't go into service problems I had but the name Honda means very little anymore.
Never ever Norm Reeves Honda. After 14 weeks my car isn’t still registered. After 14 weeks I’ve still no chance to pay my finance plan cause I’ve still no information about the bank who made the finance. Called Norm Reeves Honda 20 times in the last 4 weeks. My finance manager doesn’t work there anymore, the other finance manager (Eric) said I will call me back but nothing happened. Funny that he’s never available when I try again. Same is the sales manager (Steven). Talked to him one time. He promised to call back. Nothing happened and since our small talk I can’t reach him anymore. So my car is still not registered and I’ve still no idea when and where I have to pay my finance plan. NEVER EVER AGAIN!!!
I just came from Honda of Norm reeves at 18500 Studebaker Road Cerritos, CA 90703. Before I go there I confirm a deal with sales manager, sent an email confirmation for the model, year and price, got a confirmation call from them. Drove 100 miles to get there and after we complete the paper work and they ran the credit, the sales man took the documents to their sales desk to finish up. After some times he came back and said the manager is not accepting the price which was already confirm with them even before I go to the dealer and he can't do it. We went to the manager (Ryan ** ) to talk to him. Carelessly he said he doesn't care what price the sales person offered me because the sales person never confirmed it with him and if I want the deal either I have to pay about $2k more or walk away. I heard before not to trust the dealers but I didn't know how easy they just change the deal that is already confirm. Never Honda again.
CHEATS! - Norm Reeves Honda of Cerritos ARE CHEATS! They ripped off my 72 year old mother-mother a car. Gave her a contract, told her the payment amounts and then called her 5 days later to say she had to pay more cause of financing troubles or return the car... Scam Artists and total LIARS! DO NOT SHOP HERE, this is a true story! It is called a yoyo scam... I called the FTC (federal trade commission) and they said this is called a yoyo finance scam or a spot delivery scam. Google it. Sad they take advantage of a senior citizen... Only low lives do those things, not reputable auto dealers. Contracts do not mean diddly-squat to these losers! Also these people are no longer accredited by the better business Bureau. It was revoked.
Traded in 2012 Honda Odyssey Oct 3 for a 2014 Honda Accord. October 24 out came, payment for van $748.17. Called State Farm Bank, the vehicle lien holder of van and said haven't received paperwork about trading my van. Account became overdrawn.
On August 10, 2014, I came to this dealership and test drove a 2015 Honda Pilot Touring but ended up buying a 2014 model. My mistake was that I didn't inspect the car when they picked it out from storage for me. Since they didn't see me doing inspection on the car they picked, they knew they had a chance to swap it while they had me waited a long time and so they can stall more time and kept me inside the financing office. They knew that by the time I left the dealership, it would be too dark to be able to see any of these defectives areas* even if I inspected it before driving it off the lot.
The only thing is that they made the mistake when they had me signed off on the inspection booklet for different car with a different VIN number when delivered me this defective one. What validates me on their bad practice even more is when they had me passing from one to another person and stalled my time when I brought the car back to them. They offered to have it fixed under warranty but I didn't buy a new car to be conned for a defective one and ending up getting it fixed.*Defective areas:
1. The sound the doors make when opening and closing.
2. The frictions it felt when those doors where opening and closing.
3. The paint bubble found right below the doorknob on the rear driver-side door.
4. The bubbles on top of the dripped/build-up paint on the same door described in #3.
5. The bend-up edge of the door frame from the same door described in #3 running right along with the build-up paint and paint bubbles as described in #4 (In my opinion, it looks like work might have been done to this part of the door).
6. Homelink Garage Opener could not be programmed for operation.
7. Wrong mileage information on the contract.
8. Please check and see if there are any other defective areas that are unnoticeable or could not be noticed.
If someone cares enough, allow me to present my experience there and the evidences. Please remember that I have no motives whatsoever when I have to bring this up to your attention. I am only a consumer who bought the car there and they conned me out of my inexperience and naive. I never thought I would have any reason to doubt them when I entered their dealership. I just want to acknowledge that these are the issues and allow me to exchange for another car or discuss other option beside making me get the car fixed. There is nothing worse than having to put one trust into buying a product and to be arranged for something else lesser than the true value of the item without getting any disclosure.
All I am asking is for them to have another chance to do the right thing. How much of a profit have they gained over customers' trust? And how much of the profit that they make compares to the heartache and headaches that I have been going through to try to get someone to help me. Helping this matter is not only helping me but helping other future innocent customers who have no and not much experience buying cars. We have to ask ourselves how can we help and we should not ignore this matter. Please allow me to feel that my request is not so much to ask and my attempt for help doesn't get ignored. So please, I sincerely urge you to look into this matter. Please do the right thing.
I bought an "as is" used car from Norm Reeves about a year ago. I understand that when you buy a used car "as is," you get what you get. But when I was looking at the car, I specifically asked the salesman, "Has this car ever had any transmission issues?" I've owned a car that I bought used that ended up having a crap tranny. It cost me a lot of money then. Since, I've been very careful when it comes to buying used cars. The salesman specifically told me, "We actually won't accept used cars that have had transmission work done." He then proceeded to show me a Carfax report and told me, "If this car had any transmission work done, it would be listed on the Carfax report and it's all clean." I felt great. Thought I was getting a car that was in good shape at a good price.
Well two weeks ago, my transmission completely went out. No reverse and little power in second. I took it to AAMCO, who inspected it and found that not only was the transmission shot, but there was a repair sticker inside the transmission showing that it had been attempted to be rebuilt a month before I bought the car. AAMCO told me that whoever did the work then used the wrong pieces, did a cheap job and messed up other parts in the process. I had to get a complete rebuild done, hence the $2,700 I just spent.
I called Norm Reeves and explained what happened to a salesman or sales manager. The first thing he said, "Well that can't be true. We don't sell used cars with repaired or rebuilt transmissions." Then he said he would send me off to the dealership manager Paul **. I played phone tag with Mr. ** a couple times before I got to actually explain what happened. He told me he would look in to what he could do to help. A week later, I got a voicemail from Mr. ** telling me he can't do anything for me since I bought the car as is, despite being told a straight up lie by two separate salesmen that they don't sell cars that have had transmission work done.
He then told me that if I read my agreement that I signed, it says they are not held liable for anything they say - only what is put in writing. I believe Mr. ** feels this clause in your paperwork gives his sales staff the right to tell you one thing about your car and sell you something completely different. I know car salesmen get a bad rap and this is why. They don't tell you the truth and then when you have evidence showing they lied, just tell you to look at your paperwork and apologize for your $2,700 bill. Stay away from Norm Reeves Honda.
Sal **, Honda Finance Mgr, sold me a 3 year Paintless Dent Repair Service in 2009, which I paid $495.00 to cover the car for 3 years. On 10/10/2010, I took the car to Honda to repair 3 dents on rear right door panel, as evidenced by Honda invoice. Honda hires a 3rd party repair person to fix all of their vehicles, his name: Russell **, **. The work done is covered by IAS Warranty Inc, Ca VSC.
Russell ** admitted that he worked on parts of my car not authorized or requested by myself or Honda. He thought he was doing me a favor. The results are fine scratches on my right rear door, and left rear door of my otherwise brand new vehicle paint. I only authorized Honda to have the right rear door dents removed, again as evidenced by invoice. I did not authorize any other work to be done with reference to the exterior of the car. Honda rep simply shrugged his shoulders when I asked who is responsible for the damage done to my new car paint. To fix this problem it will cost me $185 for a licensed detailer to fix the scratches in the paint, for both panels. I just want to recoup my losses of $185 and hold someone at Honda responsible so this doesn't happen to anyone else.
On March 4, 2011, I went to the dealer originally to get my 2005 Honda serviced for maintenance. The work was going to cost me a lot of money so I looked at a few cars and saw this 2011 Honda I liked. I put down $600 cash down payment, signed the contract, etc. A week and a half later, they send me these "government-required" letters stating they were unable to find a lender & they're still working on it. A week later 3.26.2011, I get a letter saying they're going to repossess the 2011 Honda. On 3.28.2011, I met with my Finance Manager at the Honda Dealer. He told me the loan company only approved me for a $23,000 loan instead of $27,000 on the contract.
Meanwhile, I received a phone call from Honda Financial regarding my 2005 Honda Accord, stating the account ( ** ) was past due, and the Dealer haven't sent them the payout check from the dealer. They also want me to send a payment + late fees for the 2005 Honda or my account would be closed and I have no car at all. My credit would be ruined. I don't want to pay no more money. I feel like I've been screwed over by both the sales department and the finance department. Why approve me for this 2011 car ( $27,000 ) knowing that I was only approved for a loan of $23000 ? Had I known my approval amount beforehand, I would've gotten an older but newer model ( 2008 model ) within the approval amount.
On Feb 10,2009 I brought in my 2005 Honda Pilot for service. There was a leak on the right front axle seal, so they had to replace the seal. Then I went home and as I always do I had to at least see what had been done and make sure that everything is all right. I found out that there's must be really something missing because I notice that are two threaded holes by the axle support that looks clean in the thread and I can see washer marks on the outside surface. So what I did was today Feb 16, 2009 I brought the vehicle back to them and let them check if I was right on my suspicion. Sadly, I was right, there was something missing, they had to disassemble right side axle area, then removed exhaust and half shaft. Installed missing heat shield and bolts.
I went online to www.normreeveshondacerritos.com and worked with Christina. She was wonderful to deal with. I got the Civic I wanted at the price I wanted.
Norm Reeves Honda in Cerritos is aweful. I leased a car from them thinking it would save me money and allow me to get a new car again in a few years. Well long story short... there pricing is high... i needed a car now... and i think they felt it. Customer service is bad.. i dont want to talk about it anymore.
I bought a 2001 Mercedes-Benz for$8994.,paid cash on the 19th of Nov.08,on the 26th it rained somehow water got inside and shorted out some electrical systems.I took it to thier service center they tried to find the leak but couldnt get into the trunk to check because electric was out and Norm Reeve never gave me the metal key ,I was given a remote only .when I called used car mgr.Fabrian Brooks he said that he wasnt gonna let my problem cost him any money,he said I didnt by an extended warenty(later in conversation he said waranty only covered drivetrain) then he recomended someone across the street that can sevice my car at my own expence and washed his hands of me.I feel I got shabby treatment at best,left out in the cold without a key to my own car to fend against repair shop that want to charge upwards of $2000.for electrical repairs befor even finding the leak that probably caused the problem in the fist place
BAIT AND SWITCH TACTICS.View more
In April of 2005 i bought a 2003 Honda accord Ex, Top of the line. I has happy because it was Honda certified and it only had 32K miles. Well a month into having the car, NOT EVEN A 1ST PAYMENT MADE... the car took a dump.
I had to get the car towed into my local Honda dealer (Keys woodland hills). After breaking down the whole car they found that my shafts froze and it busted all my belts (timming, fan, ect). How can a 2yr old car that is CERTIFIED do that? I was so mad that i called Norma Reeves and spoke to the Internet sales manager. He said all he could do is cut me a check for a rental car. Since it was still on the manufactor warranty Honda had to foot the bill..... A bill that totaled over $2500.
Thank god i bought the extended warranty because still to this day i have problems with my car..... I WILL NEVER BUY A CAR FROM THEM AGAIN
Norm Reeves Honda Company Information
- Company Name:
- Reeves Honda