Protect My Car
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Protect My Car Customer Service Reviews

 4.2/5 (619 ratings)
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Protect My Car

About Protect My Car

Protect My Car is a premier vehicle service provider that states its goal is to “change the game” with advisors who place the customer first and help minimize uncertainty from unexpected costly repairs. The company states that it aims to provide a hassle-free claims process and ongoing customer service.

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Page 1 Reviews 0 - 30
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: March 17, 2022

I like Protect My Car. I got my second oil change for free and my tire rotated. Their customer service reps were good. I had called and told them that I will not be able to afford Protect My Car right now because I'm in a bind. I told them that when I got to get myself out of this bind, I’d get them back because I want their service.

Protect My Car response

Thank you for the 5-stars and for choosing Protect My Car. We are delighted that our agents have provided you with outstanding customer experiences and that you spoke with an agent after you submitted your review. Having a knowledgeable and professional agent who truly cares about your situation and gives you the help you need provides customers with good peace of mind, which is one of our most important goals. We are thrilled you have decided to continue your coverage and will continue to work hard to meet and exceed your expectations. Please call us anytime you have any questions or if there is anything we can do to help out. We appreciate any and all feedback and suggestions from our valued customers. Thank you again for your comments.

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    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: March 12, 2022

    I like the service with Protect My Car because I like the free oil change every six months and I don't have to come out of my pocket with anything. I got zero deductible. I went to get my oil change a couple of months ago and it cost me $200-something because I have a Mercedes and I paid for it. Then, the next week, I thought, "Hold up, wait a minute. I got a free oil change on my warranty." So, all I did was call the warranty people, sent them the receipt, and they sent me a check.

    Protect My Car response

    Thank you for the 5-stars and for choosing Protect My Car. Providing our policyholders with good peace of mind is one of our most important goals. We are glad you are with us and will continue to work hard to meet and exceed your expectations. Please call us anytime you have any questions or if there is anything we can do to help out. We appreciate any and all feedback and suggestions from our valued customers. Thank you again for your comments.

    Be the first one to find this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: March 11, 2022

    Protect My Car was a little more reasonable than the other one. The rep just took my information and said that I could start using it as soon as I sign up. The experience was good. There wasn’t a waiting period if I needed something. My radiator busted, and I had called Protect My Car. And sure enough, I was able to pay my deductible and they were able to help me with the rest.

    Protect My Car response

    Thank you for the 5-stars and for choosing Protect My Car. We are glad you are with us and will continue to work hard to meet and exceed your expectations. Please call us anytime you have any questions or if there is anything we can do to help out. We appreciate any and all feedback and suggestions from our valued customers. Thank you again for your comments.

    Be the first one to find this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: March 7, 2022

    I used it for an oil change once and everything was smooth. I gave the service place my card and they knew what to do. It was a quick process. Also, PMC is not that expensive.

    Protect My Car response

    Thank you for your wonderful comments and 5-stars! Providing our policyholders with good peace of mind is one of our most important goals. We are thrilled to have assisted with your oil change. We know you are going to save a ton of money with this coverage, and if you have any questions about coverage or additional feedback, please don't hesitate to reach out to Customer Loyalty. Thank you for being a Protect My Car valued customer.

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    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: March 7, 2022

    The guy I spoke to was so good and very convincing. He was very professional and explained the product down to the teeth. I used it once and went for an oil change. And when I reached to where I was going, 1-2-3, everything was no problem. Everything was done. If people could afford it, they should get it because they will end up saving. I got a complete oil change with tire rotations, with no out-of-pocket costs. Straight up go for it. Don't waste time telling, “Well, let me think.”

    Protect My Car response

    Thank you for your comments. We appreciate them very much. Providing our policyholders with good peace of mind is one of our most important goals. We are thrilled to have assisted with your oil change. Please call us anytime you have any questions or if there is anything we can do to help out. We appreciate any and all feedback and suggestions. Thank you again for your comments.

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    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: March 6, 2022

    I went with the three main ones out. There’s Protect My Car, Endurance, and another one. I compared all three, and Protect My Car was the best. It's easy to get in contact with someone when I need to. Also, customer service is easy to understand and speaks good English. That's always a good thing. And they've been prompt and timely with everything. I had two things that I needed done on my car, and Protect My Car took care of it right then and there. I was very pleased with them. Luxury cars are more expensive. If something that Protect My Car covered went out on my car, it will cost me upward $500, not including the labor, to have it replaced. So, it's extremely valuable.

    Protect My Car response

    Thank you for the 5-stars and for choosing Protect My Car. We are glad you are with us and will continue to work hard to meet and exceed your expectations. Please call us anytime you have any questions or if there is anything we can do to help out. We appreciate any and all feedback and suggestions from our valued customers. Thank you again for your comments.

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    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: March 2, 2022

    When I made my purchase, the rep I talked to was very friendly and she convinced me. I recommended Protect My Car to my daughter.

    Protect My Car response

    Thank you for the 5-stars and for choosing Protect My Car. Thank you, too, for referring friends and family to us. We will treat them with just as much respect as we do you. Please let us know who you have referred so we can thank you with a referral bonus. We are glad you are with us and will continue to work hard to meet and exceed your expectations. Please call us anytime you have any questions or if there is anything we can do to help out. We appreciate any and all feedback and suggestions from our valued customers. Thank you again for your comments.

    Be the first one to find this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Feb. 28, 2022

    Protect My Car was cheaper than that other company. I only had to use the warranty once, and I used it to have my car serviced. It's wonderful having my service paid for.

    Protect My Car response

    Thank you for the 5-stars and for choosing Protect My Car. We are glad you are with us and will continue to work hard to meet and exceed your expectations. Please call us anytime you have any questions or if there is anything we can do to help out. We appreciate any and all feedback and suggestions from our valued customers. Thank you again for your comments.

    Be the first one to find this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Feb. 27, 2022

    At first, I was a little scared to get Protect My Car, but it has been fine. I've gotten regular oil changes. They fixed the air conditioning in one of my cars. I had to pay 25% of the services. It would have cost me $3,100. I only had to pay about 700. So, they were great.

    Protect My Car response

    Thank you for the 5-stars and for choosing Protect My Car. We are very glad to have been there for you with your repairs. Best of all, we will be there again when you need us. We will continue to work hard to meet and exceed your expectations. Please call us anytime you have any questions or if there is anything we can do to help out. We appreciate any and all feedback and suggestions from our valued customers. Thank you again for your comments.

    Be the first one to find this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Feb. 27, 2022

    They got good service.

    Protect My Car response

    Thank you for the 5-stars. We are glad you are with us, and we will work hard to make sure we meet and exceed your expectations.

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    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Feb. 26, 2022

    It's a little slow getting my money back for the oil change but it’s okay.

    Protect My Car response

    Thank you for the 5-stars and for choosing Protect My Car. Our apologies for the timeframe on reimbursements and your feedback has been forwarded to claims management for review. We are glad you are with us and will continue to work hard to meet and exceed your expectations. Please call us anytime you have any questions or if there is anything we can do to help out. We appreciate any and all feedback and suggestions from our valued customers. Thank you again for your comments.

    Be the first one to find this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Feb. 26, 2022

    I liked the benefits that Protect My Car was providing. So, I signed up for it. It didn’t take a long time. The customer service was really nice and professional.

    Protect My Car response

    Thank you for the 5-stars and for choosing Protect My Car. We are delighted that our agents have provided you with outstanding customer experiences. Having a knowledgeable and professional agent who truly cares about your situation and gives you the help you need provides customers with good peace of mind, which is one of our most important goals. Please call us anytime you have any questions or if there is anything we can do to help out. We appreciate any and all feedback and suggestions from our valued customers. Thank you again for your comments.

    Be the first one to find this review helpful
    Rated with 4 stars
    Verified Reviewer Verified Buyer
    Original review: Feb. 25, 2022

    Protect My Car gave me a good deal and threw in the free oil changes. And I was, "Sure. I'll go with you guys." Anytime we needed them, they have answered. My only thing is I wish there was someone available 24/7 that I can get ahold of, but they only have certain hours. I wanted to get an oil changed before work one time, and we couldn't get ahold of anybody. We had to wait until 10 o'clock. The shop asks a lot of questions, but I can't call and just get a quick answer. Other than that, Protect My Car has always been helpful.

    Protect My Car response

    Thank you for the 5-stars and for choosing Protect My Car. We are glad you are with us and will continue to work hard to meet and exceed your expectations. Please call us anytime you have any questions or if there is anything we can do to help out. We appreciate any and all feedback and suggestions from our valued customers. Thank you again for your comments.

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    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Feb. 25, 2022

    The rep was very generous, patient, and answered all my questions. I had a couple of options. The advertising that I've seen hit the knowledgeable points of the things that I would want my warranty to do. So, it was easy for me to decide to do business with them. Because they offer a couple of things on a warranty that is outside of what my manufacturer would offer, like oil changes which warranties normally don't offer. I let the mechanics know that I had a warranty on them, gave them my policy number and the number to call, and they handled it.

    Protect My Car response

    Thank you for the 5-stars and for choosing Protect My Car. We are glad you are with us and will continue to work hard to meet and exceed your expectations. Please call us anytime you have any questions or if there is anything we can do to help out. We appreciate any and all feedback and suggestions from our valued customers. Thank you again for your comments.

    Be the first one to find this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Feb. 24, 2022

    I tried Protect My Car and I like it thus far. The guy that took my information over the phone was good. He explained the warranty to me well, and told me what all it covered. He sent the material out to me. I had to use the warranty back in November and Protect My Car customer service called me back and told me that what was going on with it was a covered part for my warranty. That was good. And I just paid my deductible. I told my daughter-in-law that Protect My Car worked for me. They have done right by me, and I pay my monthly premium.

    Protect My Car response

    Thank you for the 5-Star Review! We are delighted that our agents have provided you with outstanding customer experiences. Having a knowledgeable and professional agent who truly cares about your situation and gives you the help you need provides customers with good peace of mind, which is one of our most important goals. Please call us anytime you have any questions or if there is anything we can do to help out. We appreciate any and all feedback and suggestions from our valued customers. Thank you again for your comments.

    Be the first one to find this review helpful
    Rated with 3 stars
    Verified Reviewer Verified Buyer
    Original review: Feb. 22, 2022

    Their customer service has been good. They were happy to help me with what I needed to know. However, Protect My Car won't fix my radio. They said they don't fix radios.

    Protect My Car response

    Thank you for sharing your experiences with Protect My Car. We are delighted that our agents have provided you with outstanding customer experiences. Having a knowledgeable and professional agent who truly cares about your situation and gives you the help you need provides customers with good peace of mind, which is one of our most important goals. We also understand it is frustrating when everything is not covered under your plan, and if you would like more information, please don't hesitate to contact Customer Loyalty. Please call us anytime you have any questions or if there is anything we can do to help out. We appreciate any and all feedback and suggestions from our valued customers. Thank you again for your comments.

    Be the first one to find this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Feb. 22, 2022

    I enjoy their services pretty well. I had a talk with one of their employees and he taught me very well and very respectfully. Every time I get an oil change, it's for free. I'm happy about Protect My Car.

    Protect My Car response

    Thank you for the 5-stars and for choosing Protect My Car. We are glad you are with us and will continue to work hard to meet and exceed your expectations. Please call us anytime you have any questions or if there is anything we can do to help out. We appreciate any and all feedback and suggestions from our valued customers. Thank you again for your comments.

    Be the first one to find this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Feb. 20, 2022

    The person I spoke to sounded sincere and honest. I've used the warranty for an oil change and it was really smooth. Protect My Car lives up to their word and I'm happy with their service.

    Protect My Car response

    Thank you for your wonderful comments and 5-stars! Providing our policyholders with good peace of mind is one of our most important goals. We are thrilled to have assisted with your oil change. We know you are going to save a ton of money with this coverage, and if you have any questions about coverage or additional feedback, please don't hesitate to reach out to Customer Loyalty. Thank you for being a Protect My Car valued customer.

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    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Feb. 20, 2022

    Protect My Car had the best deal. I had CarShield and I had had one service with them and they did what they said they were gonna do, but Protect My Car came and knocked them out of the park when it came to pricing. Protect My Car's customer service is nice. I do three oil changes a year and Protect My Car has been taking care of that.

    Protect My Car response

    Thank you for the 5-stars and for choosing Protect My Car. We are glad you are with us and will continue to work hard to meet and exceed your expectations. Please call us anytime you have any questions or if there is anything we can do to help out. We know you will save a ton of money with this coverage and appreciate all feedback and suggestions from valued customers such as yourself. Thank you again for your comments.

    Be the first one to find this review helpful
    Rated with 4 stars
    Verified Reviewer Verified Buyer
    Original review: Feb. 19, 2022

    Protect My Car's process was relatively easy and it's not that expensive. Customer service answered every time and the wait time wasn't that long. They've helped me with cancelling my account and towing my car when I needed it to be towed.

    Protect My Car response

    Thank you for the 4-Stars and for choosing Protect My Car. We are glad you are with us and will continue to work hard to meet and exceed your expectations. Please call us anytime you have any questions or if there is anything we can do to help out. We appreciate any and all feedback and suggestions from our valued customers. Thank you again for your comments.

    Be the first one to find this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Feb. 17, 2022

    My car was jerking. So, I took it in and the dealership kept my car for six days. Protect My Car explained to me that they are low on staff and that's the reason why it took a long time. But I dropped my car off on Thursday and I just picked it up today. That was six days with no car, which is difficult. Also, I wish Protect My Car covered 100%. Other than that, the quality of service is decent.

    Protect My Car response

    Thank you for the 5-stars and for choosing Protect My Car. It is unfortunate that you were without your vehicle for any length of time and we apologize for any inconvenience with Protect My Car or your preferred shop. We are glad you are with us and will continue to work hard to make sure we meet and exceed your expectations. Please call us anytime you have any questions or if there is anything we can do to help out. We appreciate any and all feedback and suggestions from our valued customers. Thank you again for your comments.

    Be the first one to find this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Feb. 17, 2022

    I have had oil changes and tire rotations and it was good. I don't have any complaints with Protect My Car and as a matter of fact, I got another car on with them now. Everybody I’ve talked to have been awesome and both of the people that I’ve worked with have been great. Everybody's always nice and go beyond themselves to help. People check their service out and if they don't like the service, Protect My Car understands. I've told people about it. So, it seems good for right now.

    Protect My Car response

    Thank you for the 5-stars and for choosing Protect My Car for both of your vehicles. We are glad you chose to continue with us and will continue to work hard to make sure we meet and exceed your expectations. Please call us anytime you have any questions or if there is anything we can do to help out. We appreciate any and all feedback and suggestions from our valued customers. Thank you again for your comments.

    Be the first one to find this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Feb. 16, 2022

    Protect My Car is pretty good. I like that they do oil change and tire rotation. I like the roadside service that I'm getting.

    Protect My Car response

    Thank you for the 5-stars and for choosing Protect My Car. We are glad you are with us and will continue to work hard to meet and exceed your expectations. Please call us anytime you have any questions or if there is anything we can do to help out. We appreciate any and all feedback and suggestions from our valued customers. Thank you again for your comments.

    Be the first one to find this review helpful
    Rated with 4 stars
    Verified Reviewer Verified Buyer
    Original review: Feb. 15, 2022

    When I signed up with Protect My Car, it went well. Their service is fine. The only issue I have with the service is when it's time to pay for something. I went to get an oil change, and it took forever to get the bill paid. The people at the business where I was at were getting frustrated. I don't even know if they're willing to do that again if I took my car there 'cause it took so long to get the bill paid.

    Protect My Car response

    Thank you for taking the time to share your experiences with Protect My Car. Our apologies if you found your customer OR claims experience with Protect My Car confusing or unsatisfactory, as we strive to provide the best service in the industry. We are glad you are with us and will continue to work hard to meet and exceed your expectations. Please call us anytime you have any questions or if there is anything we can do to help out. We appreciate any and all feedback and suggestions from our valued customers. Thank you again for your comments.

    Be the first one to find this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Feb. 15, 2022

    I've been having a good experience with Protect My Car. I've used them for the oil change and the tire rotation and everything was good. I would them up and they would talk to the service people and pay for the services.

    Protect My Car response

    Thank you for your wonderful comments and 5-stars! Providing our policyholders with good peace of mind is one of our most important goals. We are thrilled to have assisted with your oil change and tire rotation. We know you are going to save a ton of money with this coverage, and if you have any questions about coverage or additional feedback, please don't hesitate to reach out to Customer Loyalty. Thank you for being a Protect My Car valued customer.

    Be the first one to find this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Feb. 13, 2022

    I figured if my car breaks down, Protect My Car can pay even though I pay every month. I've had my truck serviced a couple times and told the dealer who my warranty provider was. They called them, and everything got paid.

    Protect My Car response

    Thank you for the 5-stars and for choosing Protect My Car. We are glad you are with us and will continue to work hard to make sure we meet and exceed your expectations. Please call us anytime you have any questions or if there is anything we can do to help out. We appreciate any and all feedback and suggestions from our valued customers. Thank you again for your comments.

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    Rated with 4 stars
    Verified Reviewer Verified Buyer
    Original review: Feb. 12, 2022

    The first time I interacted with one of the agents, that person was not nice. I was about to cancel the service but another person called me not to cancel. Then, I decided to keep the warranty. Protect My Car gives me three oil changes for the year. So far, I've had the oil changed twice.

    Protect My Car response

    Thank you for the 4-Star Review and for choosing Protect My Car. We are glad you are with us, and we will continue to work hard to make sure we meet and exceed your expectations. Please feel free to give our Customer Loyalty Department a call to provide additional feedback on how we could have earned that 5th star. Thank you for being a Protect My Car valued customer.

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    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Feb. 6, 2022

    It's weird that I have to explain sometimes Protect My Car to the service people that are doing the work. Some people never even heard of it. But besides that, everything's fine.

    Protect My Car response

    Thank you for the 5-stars. We are glad you are with us, and we will work hard to make sure we meet and exceed your expectations. Our apologies for any inconvenience caused by having to explain who Protect My Car is, but it takes only one time working with Protect My Car for a shop to know how dedicated we are to saving our customers money, time, and hassles. Thank you for choosing Protect My Car. Please call us anytime you have any questions or if there is anything we can do to help out. We appreciate any and all feedback and suggestions from our valued customers. Thanks again for your comments.

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    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Feb. 4, 2022

    The reps from Protect My Car were very friendly, very helpful and very understandable with what they were saying. They make sure you understood loud and clear. I have recommended Protect My Car to quite a few of my family.

    Protect My Car response

    Thank you for the 5-Star Review! We are delighted that our agents have provided you with outstanding customer experiences. Having a knowledgeable and professional agent who truly cares about your situation and gives you the help you need provides customers with good peace of mind, which is one of our most important goals. Remember that for every referral that uses your name and phone number to sign up, you will receive a $100 referral bonus. Thank you for choosing Protect My Car. Please call us anytime you have any questions or if there is anything we can do to help out. We appreciate any and all feedback and suggestions from our valued customers. Thanks again for your comments.

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    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Feb. 3, 2022

    I love the service. They help out with big problems. The only thing that I didn't like is that for the warranty, you have to take it back to the same shop that fixed it. I used the warranty back in the summertime for suspension work. I had to pay half of whatever the shop charged me.

    Protect My Car response

    Thank you for the 5-stars and for choosing Protect My Car. We understand your frustrations, and we only ask that you take your vehicle back to the same shop for the same repairs because there is usually a warranty for labor through that shop. If you have other repairs that are needed, you can certainly take your vehicle to another shop. We apologize for any inconvenience but we are glad you are with us and will continue to work hard to make sure we meet and exceed your expectations. We appreciate any and all feedback and suggestions from our valued customers. Thank you for being a valued Protect My Car customer.

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