About Protect My Car
Protect My Car is a premier vehicle service contract provider that states its goal is to “change the game” with advisors who place the customer first and help minimize uncertainty from unexpected costly repairs. The company aims to provide a hassle-free claims process and ongoing customer service.
A link has directed you to this review. Its location on this page may change next time you visit.
- 4,190,212 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
For more information about reviews on ConsumerAffairs.com please visit our FAQ.
When Protect My Car cold-called me, they didn't say anything disparaging about their competitor. They were very professional on the phone and very patient when I had questions. Their customer service was excellent and my salesman was great. He explained the coverage. When you read the contract, it's super crystal clear what they will and will not cover. If they know you're coming and it's not ready within a certain time, they go ahead and spring for a rental. What I love is they have a transferable warranty. They also take the car higher up in mileage than most providers do. They also offer towing and roadside service. They only offer a couple of times, and after that, it's a prorated charge.
The other thing is I'm a veteran and they gave me a veteran rate. They have never been nasty to me. When I brought it, I had gone my mileage level, and about two months later my little check engine light would pop on and off. I took it right up and called them. I told them I was having trouble with the power window. My mechanic called immediately to find out what was and wasn't covered. To do that power window would have been about 700 bucks between the labor and the parts. I had to pay my 200 and they covered $430 on my window. That's savings right there. I've already gotten one year's worth of my payment.
On my Protect My Car, they also provide me my oil changes. I do full synthetic and they pay for the full change. I called the mechanic the other day to say I was taking it in because of the master sensor. When he did the work on the sensor, I told him we were not going to put Protect My Car through all those little parts that I know they don't cover from having another sensor changed about a year ago. I asked them if they cover CVT and they said yes. I like the fact that Protect My Car has secondary mechanics. If they feel that the mechanic is not going to fix, they're going to recommend where you take it to get the best fix. They have master mechanics that will come to any shop where your car is, if they want to re-check what they're doing to make sure you're not getting hosed by the mechanic. You have a second pair of eyes looking at your vehicle and you know they're going to go for the best repair to maintain the cost.
My mechanics love Protect My Car. They say they're the easiest of everyone to work with. I pay $68 every month to have my premium and pay the $200 deductible. Protect My Car does the parts and labor as long as it's not a wearable part. They encourage you to maintain your car and they do that by offering the oil change. I feel very fortunate that my mechanics feel comfortable calling them. They don't feel that they're going to be put on hold for 50 years. Protect My Car works with the mechanic to see what they can cover and how much. They try to cover as much as possible within reason. Their car information and their folder are very clear and concise. It's very open. They're transparent with the consumer.
I'm a very satisfied customer. Protect My Car is oriented to the customer and to the driver. I told a friend she needed to get Protect My Car and she called them immediately and got them. Another incentive that they offer is for every person you bring them, they offer you a gift card of $100 and they're really good on that. I have gotten five or six people in there. The only thing that I don't like about them is you can't do work on a Sunday.
Thank you for your wonderful comments and 5-stars! Providing our policyholders with good peace of mind is one of our most important goals, and we are very glad to have been there for you with your repairs. Best of all, we will be there again when you need us. Additionally, we strive to be the most transparent company in the industry, and we will work diligently to be as clear and concise as you need. We also understand it can be frustrating that Protect My Car is not open on Sunday; however, most facilities would not want to start on larger repairs until a Monday, but we do offer reimbursement for smaller emergency repairs issues that occur outside of our normal business hours. . Please call us anytime you have any questions or if there is anything we can do to help out. We appreciate any and all feedback and suggestions from our valued customers. Thank you again for your comments.
Thank you, you have successfully subscribed to our newsletter! Enjoy reading our tips and recommendations.
Protect My Car has been good to me. My most recent claim has something to do with my radiator. I take the car down to INFINITI. My service rep calls the customer service, gives them my contract number, he’ll verify everything, and they’ll approve or deny. I’ve been 100% approved since I’ve been with them. I like that Protect My car does those three free oil changes and tire rotation.
Thank you for the 5-stars and for choosing Protect My Car. We are glad you are with us and will continue to work hard to meet and exceed your expectations. Please call us anytime you have any questions or if there is anything we can do to help out. We appreciate any and all feedback and suggestions from our valued customers. Thank you again for your comments.
When I called Protect My Car about getting my shocks done, they let me know I had to wait, and they didn’t do the shocks. So, I went ahead and had the shocks done then in the following month, the people told me that my steer column started trembling. When I took it to the mechanic at first, he said that I needed a CV joint. We started calling Protect My Car, and it took me two days of hell whether or not they were going to approve for me to get it done.
I went back and got my mechanic audit the auto places that I done been since I had the car and the different things that they had said of what was wrong with my car, but the warranty company kept trying to say that it was preexisting. I said, "It’s not preexisting. It just started trembling like that". They denied me and I had to pay for it to get it done because I can’t drive unsafe with my grandkids. Protect My Car should give me my money back because they’re supposed to have fixed my car. I'm very dissatisfied. Anybody got no reason to be going through all the hell they put me through.
I’m an old woman, and I know there are agencies that you can call to get help. I called the Better Business Bureau to see if they could help me with this situation ’cause I had no idea which way to go or what to do about it. I can’t afford a lawyer right now, but I’m trying to get some help. If I gotta get a lawyer, his bill will be on them too. Protect My Car advertises that they'll fix certain things. I checked, and they said they do fix it then they turned around and told me they weren't gonna fix it. They’ve done a breach of contract.
Thank you for your feedback. A thorough review of your account has been completed and we responded to your BBB complaint, in detail, on 3/28/2022 if you would like more information regarding your concerns.
There was one young lady in customer service, Lacey, that was awesome but the experience with Protect My Car was horrible. In October, I never gave any mileage because I didn’t know the mileage on the car. The rep never stated that there had to be a mileage on there but on the title, it was 128,000, w/c was not the full mileage. During that time, my ABS light came on. I spoke to Lacey in November and I was able to get the mileage. It was 129,762 so I drove way over 1,000 miles and within my grace period. I went to get an oil change and did a diagnostic test. But I had to pay for that. They didn't honor what they said they would in the contract at the beginning, so I was already pissed.
When I called the repair place, they said that repairs were denied, that I only drove 26 miles. I worked in customer service and I'm good on taking notes. I was highly upset so I had a yelling match with them and I said that I would call Lacey back. But Lacey was out. She said that Protect My Car sticks to the books. It doesn't make sense that I only drove 26 miles when I purchased the car and the policy in October. I went to a second repair place and got a cheaper price but it was still the same thing because it was up under a different claim number. One gentleman said that I was now a problem customer, which was a red flag to me. They must think I’m a problem customer because I keep calling and checking them about this whole situation. It's a bunch of crap. I was saying that I hope the relationship works, because this is totally the opposite and everything that everybody said about the repair part on the BBB is exactly what it is. And I'm experiencing it for myself.
When I called to cancel the policy, the reps were trying to make me stay with them to give them another chance. I don't like the pressures of sales and I gave them a forewarning many times. I told them to make thia make sense to me and the inconvenience right. The rep said that they paid over 50% of the repairs but they didn't. The repair guy treated me like crap. He said that this was why he didn’t like to deal with these extended warranty things. I said it was not my fault and I was just telling him what I was told. When he got off the phone, he said that Protect My Car denied it a second time. My car was in the shop for over a whole day. I was told to send the receipt of the charges that I had to pay for the diagnostic. I was never reimbursed for any of that.
After going back and forth I asked for the policy to be canceled. The rep's whole attitude changed because he was not getting anywhere with me. He literally slammed the phone in my ear. I gave it a week to make sure the policy was cancelled. I made two payments and I wound up paying more than what I paid for the policy. But the gentleman reimbursed me $50 of it. Still, I'm never referring anybody because it didn't work for me.
Protect My Car management team takes all such statements seriously and we thank you for sharing your concerns. We understand your frustrations and apologize for any inconvenience you may have experienced. We work hard to make sure your experience with Protect My Car is a positive one and that the whole process gives you great peace of mind. It is regrettable that you did not have a better experience. Please let us know if you have any other questions or if there is any way we can help. Thanks again for your comments.
Today we used the warranty for an oil change. That went smooth. 100% warranty. The only one I had used repairs on is electric. And Protect My Car has been taking care of that. But I hate the fact that I gotta keep on letting them know that I want my date the same for both of my cars. That should have nothing to do with the special plan. If they want the money, it shouldn't be a problem with them having the date that I wanted the money to be drafted out on. So, they need to come up with something better than because it’s a locked-in contract. If they want the money, it shouldn’t matter about a locked-in contract for an agreement. That is what has been getting on my nerves and driving me crazy. Because I hate it when they try to draft something on the day that I told them not to. And I can't stick with that date. I already had a specific date that I wanted it to come out so both cars could come out on the same day. It works out better for me.
Protect My Car management team takes all such statements seriously. We are sorry to hear you were disappointed for any reason, especially in regards to a due date issue. A request has been made to find a solution and an agent will reach out to you with our findings. We are glad you are with us and will continue to work hard to meet and exceed your expectations. Please call us anytime you have any questions or if there is anything we can do to help out. We appreciate any and all feedback and suggestions from our valued customers. Thank you again for your comments.
I had Protect My Car on two vehicles. My first experience wasn't a good one because I drove my car and it conked out on me. When I took it in, they said they weren't going to honor the repair because I was 100 miles short. That was part of the contract and I didn't like it, but I understood it. At that point, I had been paying them for eight months. I asked the rep, "Well, just cancel it and give my money back. I could use that to help pay." He said they don't give refunds.
On my second experience, customer service was fantastic. I had a rod blow on my second vehicle and I took it in. They called and told me what the guy said for them to fix the vehicle and they were approving it. I just had to pay my percentage and it was good to go. They took care of it with no problems, and I'm satisfied. I'm giving Protect My Car a second chance with my other car and see what happens.
Thank you for the 5-stars and for continuing your coverage with Protect My Car. We are glad you are with us and will continue to work hard to make sure we meet and exceed your expectations. Please call us anytime you have any questions or if there is anything we can do to help out. We appreciate any and all feedback and suggestions from our valued customers. Thank you again for your comments.
Signing up with them was very easy. The policy covers my oil changes, and I was surprised it covered synthetic oil changes. I've used Protect My Car for that and it was for free. I go to Jiffy Lube for the oil changes all the time because it's very easy. But other places would say they never heard of Protect My Car. I told them that they just need to call Protect My Car and they'll cove the work. But there was one garage I dealt with that refused to call them and said, "Well, they better call us. We're not calling them." That was when I called Protect My Car and they told me that they use Jiffy Lube and that they're in with the contract. So I go to Jiffy Lube now. My mechanic will also use Protect My Car. He said he's never done it before, but he's willing to try for me when I need something done.
Thank you for the 5-stars and for choosing Protect My Car. We are glad you are with us and will continue to work hard to make sure we meet and exceed your expectations. We are also delighted that our agents have provided you with outstanding customer experiences. Having a knowledgeable and professional agent who truly cares about your situation and gives you the help you need provides customers with good peace of mind, which is one of our most important goals. Please call us anytime you have any questions or if there is anything we can do to help out. We appreciate any and all feedback and suggestions from our valued customers. Thank you again for your comments.
Protect My Car is the only one that would give me a contract. Most of the other companies stop at 150,000 miles. My car had over 200,000 miles, and Protect My Car is gonna protect it for four years. Their rep was helpful. It's just that for the first two months, they billed me at the wrong time of the month and I was getting fed up with it. That made a negative balance in my checking account. I told them I couldn't have anything taken out until about the third Wednesday. We worked it out so it would be about the 20th of every month because I only get paid once a month. It took them about three times to get that right. I've had my oil changed through Protect My Car. I have a card that gets my tires rotated every other time I have the oil changed. What makes having the warranty good is I pay a quarter of what the bill is. If your vehicle is over 200,000 miles, get Protect My Car because it would help you in the long run.
Thank you for the 5-stars and for choosing Protect My Car. We apologize for the inconvenience regarding our errors with your due date. We are glad you are with us and will continue to work hard to make sure we meet and exceed your expectations. Please call us anytime you have any questions or if there is anything we can do to help out. We appreciate any and all feedback and suggestions from our valued customers. Thank you again for your comments.
I felt that Protect My Car was a good program. The service has been very helpful. They’ve been quite congenial. I haven’t had any problems with them in terms of requesting help. So, I’m pleased with the service. I had claims and I paid my deductible. They’ve had no problem paying their part of it.
Thank you for the 5-stars and for choosing Protect My Car. We are glad you are with us and will continue to work hard to make sure we meet and exceed your expectations. We are also thrilled to know our agents have provided you with outstanding customer experiences. Having a knowledgeable and professional agent who truly cares about your situation and gives you the help you need provides customers with good peace of mind, which is one of our most important goals. Please call us anytime you have any questions or if there is anything we can do to help out. We appreciate any and all feedback and suggestions from our valued customers. Thank you again for your comments.
I was on another extended warranty company but then they started getting a lot of negative reviews and they weren't covering certain things. One time, I thought I was calling them to ask about coverage on something. I googled them and Protect My Car came up first, and I didn't notice it, so I ended up calling that number. I got a representative on the phone that was asking why wasn't I with them. He told me what was covered and the cost of the plans was a little cheaper. My 2013 has no deductible, my 2003 has a 25% deductible, so it was very fair. He literally talked me into it on the phone in a very professional sales-like manner. He wasn't pushing it. But he was just proud of his company. That led me to believe that Protect My Car treat their employees right, so it'd be a good company to deal with.
I've had to do two claims with them, and both of them were covered. For my 2013, the cost in owning that contract is already paid for the year and got it back with two fixes it had had that went over $1,000 for both fixes. Me being in the automotive business, I knew the CV axle blew the boot apart because of the malfunctioning axle, the bearings in it. At first, it wasn't going to be covered. I called Protect My Car. I got an agent who looked it over and said they made a mistake, and that would be covered. I've already contacted the repair facility to tell them that it's covered and to go ahead with the work. They even fix their mistakes, if they make one, so that's awesome.
To know what's covered in an extended warranty is very important. Most of the companies will cover engines and transmissions, the main components of the vehicle, really expensive. But most of them don't cover all of the other stuff that is connected up to that, whereas Protect My Car will do. They cover everything on the suspension of the vehicle. The only thing they don't cover are wearable items, like brake pads. But they'll replace a brake caliper which holds the pads if the caliper’s bad. Plus, they give three oil changes a year for free. They also have roadside assistance. I had to use that to get my vehicle towed for a flat tire from a campsite. I used it for my 2003 also, and they were on the spot. Quickly, had a vehicle out there, towed it to a local shop, and it was fixed on the same day.
Thank you for your comments and the 5-Stars. We are very pleased to have helped you with your past repairs and your budget. That's what a good policy is supposed to do. We look forward to assisting you again in the future when you need help. Thank you for choosing Protect My Car. Please call us anytime you have any questions or if there is anything we can do to help out. We appreciate any and all feedback and suggestions from our valued customers. Thanks again for your comments.
I had a bad experience with Protect My Car at first. When I signed on, the lady that was explaining everything was like, “Everything is included in your package as far as getting your vehicle fixed.” And then I needed to get something fixed and I ended up having to pay out of my pocket. After that, I called in and the manager was like, “Okay. Well, we're gonna check into it and I will give you a callback.” That manager never returned my call. So, I called back and it was this one guy who convinced me to stay with them. He knocked my payment down from what it was to something lower. He explained to me what was actually under my plan and what wasn't.
When somebody's signing up and starting their contract, Protect My Car should make sure they explain everything in detail. Make sure that your rep explains the plan that you pick carefully. That way, you understand everything about it and not end up having to pay out of picket when you want to take your car into the shop like I did. It went from a $200 bill that I was supposed to pay my 20% to a $1,400 bill.
Our apologies if you found your customer experience with Protect My Car to be unsatisfactory, as we strive to provide the best service in the industry. We understand your frustrations and apologize for any inconvenience during your first repair claim. We make every effort to assist customers with repairs to their vehicles, and there are seldom any issues with approving claims. Thank you for choosing Protect My Car to assist with your vehicle's repair needs, and will continue to work hard to make sure we meet and exceed your expectations. Please call us anytime you have any questions or if there is anything we can do to help out. We appreciate any and all feedback and suggestions from our valued customers. Thank you again for your comments.
The man who talked to me was wonderful. My experience setting up the coverage was good. I’ve had my car in the shop to do the tire rotation and oil change, and Protect My Car lived up to their name. They did it all, and it wasn’t a big hassle. The guy at Pep Boys said that a lot of times it's hard to get ahold of Protect My Car to get the okay to do it. He called one number and didn't get any kind of response. I told him to call the number on my card. So he called that number and got right through to Protect My Car.
I only make $1,200 a month, and it got real bad for a couple of months. So I called and told the guy that I was gonna have to get out of the contract because I can't afford it. It was $100 a month and then it was $100 or $200 deductible. But the guy come back on the line, and he said, “How about $70 a month and zero deductible?” So that was fantastic.
Thank you for your wonderful comments. We have shared your comments with all of our departments to let them know their hard work is appreciated. It really is a team effort here to make sure the coverage is hassle-free for policyholders. It's comments like yours that let us know we are doing just that. That really makes our day. Please let us know if you have any questions or if there is anything we can do for you. Thank you for being a valued Protect My Car customer.
I got a call from a gal named Lacey and I spoke with her. She gave me all of the information about Protect My Car, the cost and about what the coverage would be. She wanted the miles on the car but my husband was not home at the time so I couldn't give her the exact miles on the Jeep. I gave her what I thought the approximation was. I then spoke with my husband about it because he has a 10-year-old car and we were trying to decide if we were keeping it or selling it. At the end of the day, we decided to sign up for the warranties.
Eight days later, I called Lacey back to give the correct mileage so that we wouldn't negate the contract. She answered my questions and everything seemed to be up-and-up. I got the policies in the mail and went over them myself. Everything Lacey said was what was in the written contract. It was great. We recently had our Jeep in the shop and it was a $5,900 job. We paid $2,000. It saved us thousands of dollars just by having the warranty. I have given Protect My Car's number and information to one of my friends.
Thank you for the 5-Star Review! We are delighted that Lacey provided you with outstanding customer experiences and very lucky to have her on our team. Having a knowledgeable and professional agent who truly cares about your situation and gives you the help you need provides customers with good peace of mind, which is one of our most important goals. If you have any questions or concerns, please don't hesitate to contact Customer Loyalty. Thank you for being a valued Protect My Car customer.
When I found out I had the wrong contract, Protect My Car made me pay more money again. They should have gone ahead and used what I already paid and applied it towards the new contract, but they didn’t. I had to pay another fee and that was more money out of my pocket. Then sometimes, I wish they were a little bit faster with the dealerships. Dealerships sometimes don't wanna take a warranty because of the holdup, like when they’re trying to get us in and it's COVID-19 and they have so many cars, when they go to run the warranty, they'd be saying that they're not getting any reply back. We have to wait.
I felt kinda frustrated. I just want to get it in and get it out The guy said they were not responding back. Then Protect My Car got back to the dealership a few hours. Overall, I feel more secure with Protect My Car. I had one claim with my alternator on my car and it went well. The only thing about it was that there was something wrong with where I took it to. I should just stick with the dealership.
Thank you for the 4-Star Review and for choosing Protect My Car. We apologize for any inconvenience you felt, and if you would like to speak with an agent for more information, please don't hesitate to contact Customer Loyalty. We appreciate any and all feedback and suggestions from our valued customers. Thanks again for your comments.
Protect My Car always picked up when I called and they always got back to me when I emailed them. For the most part, there was a lot of communication and the response time was really good. But when I had a claim, that took a little bit of time because they had to be reviewed, especially when they were X amount of money or X amount of money over.
The first time I had a claim, the shop found something wrong and it was a $2,000 repair. Protect My Car took care of that and I was paid fast. It was exactly how they said it was going to be. On my second claim, it was going to cost $20,000. The motor had a little bit of issues and the dealer said to rebuild was gonna be nearly the same. It was so much money and Protect My Car really nitpicked the claim. They found something that they denied the claim and that put me in a hole. Customers should read the contract step-by-step. If the claim happens to be as big as mine, the warranty company is gonna follow each word by word.
Things can hit you out of nowhere and the next thing you know, you're stuck with a big bill. A lot of times depending on your car maker or what type of car it is, you have to go through a dealer and those guys don't work for anything less than 175 an hour plus whatever part. The only part they order is the original OEM. It really gets expensive really fast. I always advise people to get a warranty if their car is around 50,000. 100,000 is not even worth it. Warranty companies are not going to warranty a 100,000-mile vehicle when they know something's gonna go wrong really soon.
Thank you for taking the time to share your experiences with Protect My Car. We apologize for any inconvenience, as we make every effort to assist customers with repairs to their vehicles, and there are seldom any issues with approving claims. Unfortunately, after reviewing your account, we found that we could not approve any further repair assistance due to the modification to the exhaust system. We understand your frustrations because of the previous repairs we did assist with; however, Protect My Car was not informed of the modifications upon sign-up and the added Muffler Delete Air Intake was not found until a 3rd-part inspector examined your vehicle. We regret that we were unable to keep your valued business, but please don't hesitate to contact Customer Loyalty if you have any questions or concerns.
When I purchased the truck with 150,000 mileage, it came with a three-month warranty. I got Protect My Car on the third day of me having it. They got the 30-day and 1000-mile that I had to go over before they could cover me. Then I was in the second month when my trans went out. I was also four weeks away from my deadline on my other warranty. Initially, I reached out to Protect My Car. I also reached out to the dealer where I got it from and let them know that I was within the miles deal of their warranty and the timeframe. Protect My Car said they would contact the shop where I got the car at and they would fax over the paperwork.
That weekend, Protect My Car started getting the ball rolling. I talked to somebody there and she needed to see all the maintenance that was done on a car. I said that I only had the truck for a good two months and I spent approximately 3,000 altogether on accessories and things that were needed. They sent the adjuster out. He checked everything and he quoted prices. Also, at this point, I still haven't heard anything from my other warranty company.
The adjuster got back with me at the end of the weekend and said that they were going to cover it, either providing me a trans or getting me a trans and they'll cover 75% of it. I said okay and I hung up the phone. Then he called me back two minutes later saying that I was already covered by a warranty company. I told him, yes, but I haven't heard anything from that company and I didn't even know if they were real at that point. He said that the shop emailed and sent over the warranty company's information. I didn't know why the shop did it. I also didn't know if it was an error. But that didn't make sense to me.
We had to get a rental car every day for two months. I work 45 minutes away. My wife go to school, got three kids that we have to pick up from daycare and school, and our whole life was just on pause. Some days on the weekends, we didn't have it. We turned it in, just trying to save us a couple of dollars. I also tried to see if we could get reimbursed.
The guy called back from Protect My Car and said that they would not cover my trans because I was already covered by my warranty company. I asked him what does that have to do with it? I was choosing to go with them. I didn't see this in the contract. It's not like my warranty company is stepping up and just ready to pay for it. He could have told me that they could reimburse me on the rental. He didn't say, "If you don't hear nothing from your warranty company, then we’re gonna take it back with us in a timely manner.”
My warranty company ended up getting back to me two weeks later. They provided me a rebuilt trans and I still paid the percentage. They covered $60 an hour for the mechanics and the charge was $80 an hour. I walked away with a $700 bill for a new trans. That was a really good deal. But it wasn't Protect My Car that did it. They backed off.
Protect My Car management team takes all such statements seriously, and we are surprised that you felt a 2-star rating was necessary. After carefully reviewing your account, Protect My Car found that you were still under your dealer warranty when your claim was submitted, so we, unfortunately, could not approve your repairs through PMC claims. As you may know, the dealer warranty will always supersede extended coverage via a 3rd party company, so we did everything we could to provide the needed information to your repair facility. We apologize for any inconveniences and would like to speak with you if you have any further questions or concerns. Thank you for taking the time to provide your comments.
My initial call was to verify the oil and tire rotation services. I was told that these services are provided 3 times per “contract” year. Nowhere in “the contract” is that stated. The claims rep that I spoke to even referred me to page 9 and asked me to read along with him. I found that in insulting and against the level of customer service you seek to provide. I repeatedly asked to speak to his manager and he continued to refuse. In the end, it helped to confirm that contract year is not explicitly stated, and therefore my understanding that I had one oil change and tire rotation service left to use was correct. This rep also stated that I should note that PMC had already spent “thousands of dollars” on my vehicle's maintenance.
I pointed out that this is exactly how the coverage should work and is exactly how the program is marketed - save thousands on vehicle maintenance. Furthermore, I have also spent thousands of dollars given the 50% shared costs. His reasoning was faulty at best, and rude for sure. He finally accepted to connect me to a manager and left me on hold for almost 20 minutes. I decided to call customer service from a different phone while still on hold. While speaking to one representative, a customer service manager finally came on the phone. He listened and realized that my request was simple. I needed the service on 10/29, just a week after the 10/22 contract year turn over. He saw that it would be unfair to lose out on a service and just conform to the reset services.
He assured me that he would make sure the services would not count towards the new contract year so I could keep the full services (3 oil changes and 2 tire rotations). I agreed that would be satisfactory to me. After hanging up with him I received a follow up call from a different customer satisfaction rep. Surprisingly, he stated that 10/29/21 oil would count towards my 2022 contract year. So again, I felt mislead or at a minimum misinformed. This last representative however said that given what had transpired up to that point he would state in the system that the oil and tire rotation service from 10/29/21 would not count against the 2022 services. I really hope that is the case.
Frankly, this experience disappointed me a lot. The services have been very good otherwise. The claims submitted this past year have been processed as expected. I don’t have anything negative to state about that. The positive claim experience and the last interaction with the very last rep that contact me drove to give a rating of 3 which I would consider just satisfactory. Had I done this review prior to calling and inquired about my oil services I would have easily given you a 4 star rating, and maybe a 5. Feel free to contact me if you need additional information. You have my contact information in the contract.
Thank you for bringing this matter to our attention. Our apologies if you found your customer experience with Protect My Car unsatisfactory, as we strive to provide the best service in the industry. We are thrilled that you were able to speak with a specialist and that a positive resolution was achieved. Our management team has been notified of the outstanding services provided by Nathan, Sasha, Joshua, and Melodi. We are glad you are with us, and we will work hard to make sure we meet and exceed your expectations. If you have any other questions or concerns, please don’t hesitate to contact Customer Loyalty. Thank you for being a valued Protect My Car customer.
Protect My Car is not making me very happy. I took a truck in and was gonna have it fixed. They sent the inspector out and they denied the claim. If I'd known what was wrong with the truck in the first place, I wouldn't have bought it. The guy told me everything was fine. It was running all good. But when I called Protect My Car before I even got it, they said, “Yeah, no problem. If you have any kind of issues, just let us know and we'll take care of it.” The service people let them know and they said no. I'm just going to cancel my contract. I'm done with them.
There was one person that tried to make everything right and that was the service guy that was there that writes up the contract. He called me back and asked me why I was canceling. He said, “How about we discount your deal?” But even being discounted, I’m still paying this amount every month for something that every time I take a vehicle in and there’s something wrong with it, they'll say, “It’s existing. We can’t do anything about it.” If I get a new vehicle, I'll think about it. But until then, I'm not going to.
Thank you for taking the time to provide your comments. We understand your frustrations and apologize for any inconvenience; however, we out-source the inspections for repairs. Unfortunately, that 3rd party inspector found that your leaks were long-standing and pre-existing, which are not covered under any policy. We are happy that you spoke with an agent recently and would like to offer more assistance with your repair needs. Please call Customer Loyalty as soon as possible to review other available options. Thank you for being a valued Protect My Car customer.
Customer service is beautiful. I love Protect My Car. The oil changes have been okay. I had a few car problems but they dealt with them. But, I tried to get out of the contract but they said I couldn't. Other than that, Protect my Car is okay. It's pretty cool to have it anyway.
Thank you for the 4-Star Review! We are delighted to have assisted with your repairs and oil changes. Please feel free to give our Customer Loyalty Department a call to discuss any issues that you may have encountered or provide additional feedback on how we could have earned that 5th star. Thank you for being a Protect My Car valued customer.
The first guy I spoke to at PMC when I ended up getting the service was great. But when I was trying to go get an oil change, it was really confusing. The reps told me that I had to call in and then when I called in, they said that the repair shop has to call in. It was way more confusing than I thought it should be and the repair shop was really annoyed. They've been polite, it's just the system was confusing. The second time I went to go get an oil change, I called just to make sure. I called the shop owner and it was a little bit easier.
The other thing I didn't like is that when I first got it, they didn't quite explain wear and tear so well, especially if you're just a regular consumer that doesn't quite know about all that stuff. They highlight the great things, but they don't tell you that they're not gonna pay for wear and tear specifically. When I had some things in my car that I needed to take care of, the shop called and they were told PMC don't do wear and tear and it's not covered. I ended up paying like 1,200. Also, they only cover half of the stuff that they do cover. And it's only covered for certain miles and certain years and if I were to up the miles and years, I would be paying closer to like four grand. I don't think it is as helpful as they play it out to be with the terms that they have and in the end, it's not as convenient as I thought it was. I'm gonna be canceling it because it’s just ridiculous.
Thank you for taking the time to comment on your experiences with Protect My Car. We are delighted to know that your most recent oil change was less complicated. Our apologies if you found your customer OR claims experience with Protect My Car confusing or unsatisfactory, as we strive to provide the best service in the industry. Please call us anytime you have any questions or if there is anything we can do to help. Thanks again for your comments.
It was a very pleasant interaction with the rep when I first purchased a service contract but I do recall, she offered free tires in the package. I told her there was another company that was offering tire coverage for a limited amount of time so she offered me that. But then when I got my policy, it didn't include tire coverage. I spoke to a representative and they said they don't offer it. I thought I would be paying for something but I didn't wind up having it. It would’ve been helpful.
I had one claim recently and the process was different from what I experienced before, but it went through pretty smooth. I took my car to the dealer and I let them know that I was covered under Protect My Car. They thought it was like a rinky-dink place. They had never heard of it. The mechanic wasn't familiar with how they worked but the process went through pretty good. I just had to sign some paperwork and forwarded it over to the dealer once they did the work so that Protect My Car can authorize payment and they did. The dealership said Protect My Car is a good company. The guy said he has dealt with a lot other companies and this one is pretty easy. He thought that there were gonna be some issues, but everything went through fine.
One thing, though, is I had to rush out to the dealership with the paperwork in hand when I left work on Friday. They were saying that if it had been a Saturday, I wouldn't have been able to get my car back until Monday or Tuesday because there were no representatives working on the weekend to approve any work that they did. I wound up getting my car back on Saturday, which was fine. But I didn't want to go a whole weekend without my car.
Thank you for taking the time to provide your experiences with Protect My Car, and our apologies for the inconvenience of being supplied with misinformation regarding your tires. We currently do not offer tire replacement; however, we pay for oil changes and tire rotations. We are also very thrilled that you did have a great customer and claims experience when PMC assisted with your suspension repairs, so thank you again for your comments. Please reach out to Loyalty with any questions or concerns you may have.
For the year of car that I have, Protect My Car provided the best coverage. When I set it up, it was a good transaction. It was a very satisfactory experience when I submitted a claim. I had a few issues with the car and they covered the expenses without any hassle. Having Protect My Car made me feel a lot more comfortable knowing that I'm driving and know that if an issue comes up, I don't have to worry about going out of pocket to pay for any repairs. I recommend it to anybody out there who's trying to find a reputable warranty company. In terms of their service, they will always see to it that your vehicle is repaired on time.
Thank you very much for your kind comments. We make it our mission to provide excellent service and needed help to all policyholders. We are thrilled that the policy, our staff, and our services have been of help to you. Your peace of mind is always our most important goal. Please call us anytime you have any questions or if there is anything we can do to help out.
I recently had an oil change and paid for it myself. I was just looking at the contract and I saw it. Now I'm having a problem with the car misfiring. I haven't had any response from Protect My Car as yet. I know I am paying my premium.
Thank you for taking the time to provide your experiences with Protect My Car. We are glad you were able to speak with a specialist regarding your concerns. Also, remember that your repair facility will need to call PMC claims before any oil change or repair work is completed. If you do not find the email from August 26th with your reimbursement information, please don't hesitate to contact Customer Loyalty.
Protect My Car had a better deal when I first contacted them. But when I finally got the time to sign the contract that they would change a little bit, the warranty itself isn't that bad. I found out my stepfather got a better deal. I got to pay 50%, whereas my stepfather only has to pay 25%. I was a little upset about that. But it is what it is. They were going to change me around, but nobody ever called back to do it, so I just left it as it was.
Thank you for taking the time to provide your comments. A review of your account was completed and, although we do apologize for any inconveniences, it was your request to remain in the 50% Ambassador plan. Please call Customer Loyalty at your earliest convenience so that we can re-review your account with you. Again, thank you for your comments.
The price was more affordable. So, I was like, “Why not?” Protect My Car's reps explained all the different packages and tried to work out the best deal possible. I was very skeptical about the whole thing. I wasn't sure how legit it was, because of how I found out about it. So far, everything seems to go pretty good. If you’re getting a used car and you want something affordable, the extended service contracts from Protect My Car are pretty good.
Our goal is to give every policy holder good peace of mind. Great rates, towing, rental car benefits, fast claims processing and the personal touch are just some of the ways we help provide that.
Thanks once again for those great comments. Remember, we are still here to help again when the need arises.
Please let us know if there is anything we can do to help.
I was gonna take the car to where I bought it. They said they didn't accept Protect My Car's insurance. The gentleman I talked to at their office said, "Take it to Midas because you have some type." I'm sorry for being so messed up. Protect My Car had a contract or something with Midas that they would take me and not refuse. So, I went down there and got oil change. The guy took it in the back, very nice people. He came back out and said, "Your rotors on the back tires are not with this." Well, I said, "Just see what it is. Tell me how much it is. We'll call the insurance people, here's their number and we'll go from there."
I sat down there. It was about an hour and a half. He was back and forth on the phone with Protect My Car trying to get it straight. Finally, he got finished with my car. He said that the back brakes, the calipers and I don't know what all. He just said, “This is wrong and that's wrong. And that's what we had to fix.” But I don't know anything about cars except how to put gas in them and drive it. He took the wheels off the car. I could see it through window. And he came out and said, "This is shot, and that's shot." "Okay, well, here's their number. Call Protect My Car." I sent pictures of the papers that he gave me, and charged me 500 and some dollars before I could go home. I was aggravated because I said, "I was only supposed to pay $100. I came here for an oil change and a grease job and all that. And here you're sending me out with an almost $600 bill." I paid it with my credit card and I just said, "I can't deal with this now."
I called Protect My Car and I talked to two different people. The last one, his name was Benjie. He said, "Just send me a copy of the papers and we'll go from there." Protect My Car did good on what Midas said they put a claim in for. But I wasn't happy for the amount. Everybody down at Midas couldn't have been any nicer but nice doesn't work with me when it's money involved.
Thank you for your comments.
I called Protect My Car and asked if they covered certain services. They said yes. I went to Mavis Discount Tire and had them do an oil change and tire rotation. I had Mavis call Protect My Car and they paid the bill over the phone with a charge card. Half an hour later, I drove away. The only thing is I need someone to send the coverage of my contract to me again so I can do more reading so I know what my policy covers. I thought I should have been covered for some work I had done to my transmission but I wasn't and I was disappointed about that.
Thank you for being a valued customer.
Everything went really well with the claim. I did the oil change right before I went to Florida and drove the car there. Everything was running good and the car was all right. The guys had no problem doing the free oil change for me. The process was extremely easy. All I had to do was give them the little contract number that Protect My Car gave me and then they just gave them a call and followed the phone system. From there, the guy spoke with somebody from Protect My Car and they just went along from there. It only took him about 45 minutes close to an hour. Everything was pretty smooth and easy.
Please let us know if you have any questions or if there is anything we can do for you.
Thanks again for those great comments.
I did a little research and I found out that Protect My Car was the best value for the money so I went with them. They explained what the contract was all about. They told me how it works and what to do if I needed a repair. I've had one oil change and my dealership said there was no problem. They called the number and explained what was happening. They gave them a credit card number and was paid for right away. Everything’s fine so far.
Thanks for your comments and for choosing Protect My Car.
My vehicle protection rep was good. But things aren't going like I thought they would. If I'm driving my vehicle and something seemed to be officially wrong with it or doesn't sound right, I pay Protect My Car to let them check it out. The hardest part is Protect My Car doesn't cover my vehicle until I take my car to the dealership and they start checking it out and start working on it. Like now, it seems something's ruined. My car is popping when I make a turn. But I'm not able to take it to the shop because they said they can't get to it today or the next day. It's going to be sitting there.
I filed a claim and had a water pump put on my car. My car sat in the dealership for four days and Protect My Car didn't give me a loaner. They don't do that. They should give me some of money back for this contract thing. I had to get somebody to come get me from the dealership and pay somebody to take me to work for four days and come back and get me. By the time I did all that, I could have paid for my water pump. I'm not happy with Protect My Car's service.
Thank you for choosing Protect My Car.