Protect My Car
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Protect My Car Claims Reviews

 4.2/5 (619 ratings)
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Protect My Car

About Protect My Car

Protect My Car is a premier vehicle service provider that states its goal is to “change the game” with advisors who place the customer first and help minimize uncertainty from unexpected costly repairs. The company states that it aims to provide a hassle-free claims process and ongoing customer service.

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Page 1 Reviews 0 - 29
Rated with 4 stars
Verified Reviewer Verified Buyer
Original review: Dec. 29, 2021

When we found out exactly what was going on with the vehicle, Protect My car did not cover a component that was the cause of the issue. They covered the after-effect. So I had to pay out of pocket for the cause of it and I ended up having to pay about $1,200 to get my car fixed. But since it’s all tied in together, I felt like they should have covered that too. They also should educate the customer service reps more on mechanical things and terminology versus them reading from a script. Two of the people told me that all that they do is they punch in something, then the cause or effect comes up and they read that. It then depends on how effective they read it as to whether or not you believe what it is that they're telling you. They would better understand their job and the consumer if they had some type of background knowledge as to what the mechanic may be saying.

And as far as the inspectors, they are the same. They just go out, look at the vehicle, and say that they're going to put the claim in. But when they put the report in, it still kicks back to the customer service rep, who has no background knowledge in what's going on. The mechanic was telling me that the reason why my transfer case went out was because my car is an all-wheel drive and the ball bearings were bad, which relates to the transfer case because that made tires drive differently.

So, if the ball bearings can go out and will cause the transfer case to mess up and break, then they should cover the ball bearings as well, because the transfer case was more than the ball bearings. It will come out cheaper for the company versus having to pay for thousands of dollars for a transfer case when you can pay for $90 for a ball bearing. If you stop the problem before it starts, then it will not be a bigger problem. But they didn't cover the ball bearings.

By me trying to explain that to the customer service rep, he was pretty much saying that it was not in my drivetrain and that's not what's covered. He told me that I needed to look at my policy and he sent me eight emails about my policy. But I already have the policy right here. At the end of the day, I don't know what a drivetrain is because I'm not a mechanic. But that's what he was telling me pretty much, that I'm at fault because I'm not a mechanic and I don't understand the lingo. But as far as the product itself, the product is good because I benefit from it personally. I get my oil change at Valvoline and by me having this warranty now, I get free oil changes.

Protect My Car response

Thank you for the 4-stars and for choosing Protect My Car for your vehicle repair needs. We are happy that Melodi contacted you regarding your concerns. We apologize for any misunderstanding while speaking with any of our agents and regret not providing you with an excellent customer experience. We are glad you are with us and will continue to work hard to make sure we meet and exceed your expectations. Please call us anytime you have any questions or if there is anything we can do to help out. We appreciate any and all feedback and suggestions from our valued customers. Thank you again for your comments.

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    Rated with 4 stars
    Verified Reviewer Verified Buyer
    Original review: March 30, 2022

    The rep was helpful. It's nice to have the oil changes covered and if I have any major repairs such as transmission. But there are other things that the warranty really doesn't cover that would be helpful. I had had my car inspected and then there were certain things such as brakes rotors and those sort of things that aren't covered within the package. That had me on the fence with shopping around for another extended warranty that covers those things because there's just still quite a bit of an expense when you don't have it.

    I've submitted claims twice so far at the dealership at Malloy Ford. I just handed the card and they made a phone call. Everything that they covered was actually paid for. So far, the customer service has been a pretty good experience.

    Protect My Car response

    Thank you for the 5-stars and for choosing Protect My Car. We are glad you are with us and will continue to work hard to meet and exceed your expectations. We understand your frustrations when maintenance is not covered, but that would increase the overall cost of our policies, and our goal is to help those on a budget. Please call us anytime you have any questions or if there is anything we can do to help out. We appreciate any and all feedback and suggestions from our valued customers. Thank you again for your comments.

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    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: March 27, 2022

    I'm very happy with Protect My Car. I have a 2018 Sonata that's fully electronic, and I know no other company provides high tech electronics. I like the rating with the ConsumerAffairs as well as with the Better Business Bureau. I love the reps too. I had to get some common stuff done, and they were able to assist me with getting me into the right places so that I could save some money. It was awesome and quick. I didn't have to wait on hold very long for their customer service. I was taken care of right away, and I didn't even have a claim.

    Protect My Car response

    Thank you for the 5-stars and for choosing Protect My Car. We are delighted that our agents have provided you with outstanding customer experiences and glad you are with us. We will continue to work hard to meet and exceed your expectations. Please call us anytime you have any questions or if there is anything we can do to help out. We appreciate any and all feedback and suggestions from our valued customers. Thank you again for your comments.

    2 people found this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: March 26, 2022

    Signing up was fast, and Protect My Car has been great. They helped me with my oil change, and the claims process was simple. I just gave the dealership the card number, and they took care of everything else. So far, it's a peace of mind knowing that if anything major happens, I'm gonna be covered.

    Protect My Car response

    Thank you for your wonderful comments and 5-stars! Providing our policyholders with good peace of mind is one of our most important goals. We are thrilled to have assisted with your oil change. We know you are going to save a ton of money with this coverage, and if you have any questions about coverage or additional feedback, please don't hesitate to reach out to Customer Loyalty. Thank you for being a Protect My Car valued customer.

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    Rated with 1 star
    Verified Reviewer
    Original review: March 22, 2022

    I am completely disappointed and honestly pissed with this company…I was out of my car for over a week going back and forth with them about what needed to be fixed on my vehicle and then when it came down to fixing it they came up with every single excuse on why they were not going to fix my vehicle…they are scamming people out their money and not wanting to pay for repairs…I am totally pissed off and I am not happy at all…I will be reporting to the BBB as well. Don’t waste your time with this company!!!

    Protect My Car response

    Protect My Car takes all such statements seriously, and we are currently conducting a thorough review based on your feedback. We also received your BBB Review and have responded as requested. We apologize if you feel any customer experience with Protect My Car was less than stellar.

    2 people found this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: March 21, 2022

    I had a repair five months ago with a compressor for my air conditioner. I paid my deductible and gave the dealership my card. They proceeded with the labor and the work. Within a couple of days I had my car. And everything was fine.

    Protect My Car response

    Thank you for your comments and the 5-Stars. We are very pleased to have helped you with your past repairs and your budget. That's what a good policy is supposed to do. We look forward to assisting you again in the future when you need help. Thank you for choosing Protect My Car. Please call us anytime you have any questions or if there is anything we can do to help out. We appreciate any and all feedback and suggestions from our valued customers. Thanks again for your comments.

    Be the first one to find this review helpful
    Rated with 3 stars
    Verified Reviewer Verified Buyer
    Original review: March 19, 2022

    The reps when I was setting up the package were very friendly, inviting, and had a lot of information. All the questions that I asked back then, I don't remember them not answering them. I've done a couple of claims with Protect My Car. The most recent has been within the past week. I initially went to the dealership service center and I asked them if they would be able to look at my vehicle. I called over the phone to set up an appointment, and they told me Friday. When I took the vehicle up there and told them who was going to take care of it, they said that they don't work with them. They told me a couple of reasons why. I called Protect My Car and asked them who they work with. They then gave me a mechanic that was here in Greensboro. I immediately called them to verify, then I had an appointment that was set up for this past Monday.

    My experience was a little bumpy because initially, from all the way back when I first heard the commercials, the commercials were telling me, "Hey, if you do this, it's silver and gold. It's luxury." And then you go through and pay then whenever you need them, it's like, "Oh, well, these things aren't covered. And this company isn't participating." What you think that you're getting, it isn't what you get, and I've had to more or less experience that myself as opposed to hearing someone that has gone through it. As I have had issues, Protect My Car has answered the phone and my questions. They've done what needed to be done for me to be satiated. However, they apologize for after the fact as opposed to doing what it took for it not to get that far.

    I would really tell people to do their research, and after they do, they should do some more. Before I tell them anything, I would let them know that I have Protect My Car. If they ask me what were my experiences, I would tell them. I would let them know some very pertinent questions to ask, and if the questions that they ask, if what they offer benefits their lifestyle, then I would tell them, "Go ahead." But if what they're looking for and what this company offers, and any company for that matter, if it doesn't give it to them, they don't need to put a penny in lieu of that company because that would be a penny lost.

    Protect My Car response

    Thank you for sharing your experience with Protect My Car. We understand it is frustrating when everything is not covered as expected and apologize for that inconvenience. However, our policies are intended to help customers with mechanical breakdowns, which are almost always unexpected and very costly. The items needing replacement on your vehicle are considered routine maintenance or wear and tear, which can be scheduled and planned for financially. Vehicle breakdown policies do not cover the cost of maintenance and wear and tear items to help keep the policy cost down and assist more with unexpected breakdowns. Adding these services to a policy would make the policy's monthly cost too expensive for most people, especially those on a budget. Please call us anytime you have any questions or if there is anything we can do to help out. We appreciate any and all feedback and suggestions from our valued customers. Thank you again for your comments.

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    Rated with 4 stars
    Verified Reviewer Verified Buyer
    Original review: March 17, 2022

    I had an oil change, and Protect My Car took care of that. The customer service team was great, and the claims process went wonderful.

    Protect My Car response

    Thank you for the 4-Star Review and for choosing Protect My Car. We are glad you are with us, and we will continue to work hard to make sure we meet and exceed your expectations. Please feel free to give our Customer Loyalty Department a call to provide additional feedback on how we could have earned that 5th star. Thank you for being a Protect My Car valued customer.

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    Rated with 4 stars
    Verified Reviewer Verified Buyer
    Original review: March 16, 2022

    I’ve done oil changes and repairs. A catalytic converter needed to get changed. I also got some sensors changed out. I just brought the car into the shop, told them I had Protect My Car, and they did the oil change. Protect My Car is a good company and they look out for you.

    Protect My Car response

    Thank you for the 4-Star Review and for choosing Protect My Car. We are glad you are with us, and we will continue to work hard to make sure we meet and exceed your expectations. Please feel free to give our Customer Loyalty Department a call to provide additional feedback on how we could have earned that 5th star. Thank you for being a Protect My Car valued customer.

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    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: March 10, 2022

    Protect My Car gave me three oil changes a year and roadside assistance. I claimed for a rear seal engine between transmission. Protect My Car told me to just go to the shop and say that I have the warranty and the shop contacted directly to the company and they took care of that. I was very satisfied. The cost was a bit high. However, it was worth it when I did the claim.

    Protect My Car response

    Thank you for the 5-stars and for choosing Protect My Car. We are glad you are with us and will continue to work hard to meet and exceed your expectations. Please call us anytime you have any questions or if there is anything we can do to help out. We appreciate any and all feedback and suggestions from our valued customers. Thank you again for your comments.

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    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: March 6, 2022

    I had an oil cooler repair that needed to be done and it ended up costing $1,200 but I only had to pay 50% of that. The process was good, although the mechanic was ignorant of how it works. It was a bit of a struggle in that way. But other than that, everything's pretty good to me. I tell other people about PMC.

    Protect My Car response

    Thank you for the 5-stars and for choosing Protect My Car. We are glad you are with us and will continue to work hard to meet and exceed your expectations. Our apologies for any inconvenience with the repair facility or our claims department communication. Please call us anytime you have any questions or if there is anything we can do to help out. We appreciate any and all feedback and suggestions from our valued customers. Thank you again for your comments.

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    Rated with 2 stars
    Verified Reviewer Verified Buyer
    Original review: March 5, 2022

    When I had a claim, I would give the service place my card number and they would call PMC. Last time, it took PMC quite some time to answer back and get in contact with them but otherwise, the process is fine. I never had any communication with them until I called and told them that I no longer wanted to have the protection. It was kind of difficult to get through at the time and then the rep went on to tell me that I had to pay a $50 cancellation fee. They just drew $94 out of my account, why do I have to pay a cancellation fee? Also, my book pamphlet doesn't say anything about any cancellation fee.

    The rep said that she saw in my notes that I had called several times because I had. It was the third time and I thought it was canceled. The rep said that I had activity on the account after I called to cancel so they didn't cancel when I asked them the first time. I saw they were automatically withdrawing out of my bank account and if I got 30 days, why not go get an oil change.

    Protect My Car response

    Thank you for sharing your experience with Protect My Car. We are delighted that you were able to use the policy for your oil changes and apologize for any delays due to unusually high call volumes. When you spoke with your agent, she was concerned that you were not using a licensed facility but wanted to continue using a mobile mechanic. It was disheartening for us to learn we could not work with your chosen mechanic. Also, you can find our cancellation process and fee notification on page 12 of your policy booklet. However, due to a payment having been recently processed, that cancellation fee was waived for you. Please call us anytime you have any questions or if there is anything we can do to help out. We appreciate any and all feedback and suggestions. Thank you again for your comments.

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    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: March 4, 2022

    I haven't had to use Protect My Car but once for a fuel pump. It was very easy. I just took the vehicle to the repair shop. They called it in. They got the authorization. They paid for half of the repairs, I paid for the other half. And there was no paperwork. Plus, I get three oil changes and two free tire rotations per year. They offer roadside and free rental. And they also give reimbursement for travel delays. If my car breaks down, they will pay so much for a hotel. So, it was a really good deal. I've been very satisfied with Protect My Car. My daughter just got a new car, which is an older vehicle. I told my her, for the money, it’s worth it.

    Protect My Car response

    Thank you for the 5-stars and for choosing Protect My Car. We are glad you are with us and will continue to work hard to meet and exceed your expectations. And remember, for every referral who signs up, Protect My Car will send you a gift card. They just have to provide us with your name and phone number. Please call us anytime you have any questions or if there is anything we can do to help out. We appreciate any and all feedback and suggestions from our valued customers. Thank you again for your comments.

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    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: March 3, 2022

    When I have a claim, the dealership does it all for me. All I do is give them all the papers. Like for an oil change, I don't even sign anything. But there's an AAMCO place that put a starter in, and they wouldn't accept the insurance because the price was under $300. Also, there was an instance when my car was debilitated, and Protect My Car was to send a tow truck out to get it, but they never came. But overall, I'm driving a 2001 automobile and it's comforting to know that major repairs are covered by Protect My Car.

    Protect My Car response

    Thank you for the 5-stars and for choosing Protect My Car. We are glad you are with us and will continue to work hard to meet and exceed your expectations. We want to speak with your further regarding the starter repair, so a specialist reached out but was only able to leave a voicemail. Please call Customer Loyalty and ask for Melodi to call you back for additional assistance. We appreciate any and all feedback and suggestions from our valued customers. Thank you again for your comments.

    Be the first one to find this review helpful
    Rated with 3 stars
    Verified Reviewer Verified Buyer
    Original review: March 2, 2022

    My experience with PMC was good but overall, it didn't fit my needs and what I was looking for. At first, I was told that if I needed my brakes fixed, the parts will be paid for. But I called again to confirm and they told me it doesn't include the wear and tear on the vehicle and getting the brakes repaired or fixed is considered wear and tear. I did get the free oil change and they fixed my truck, but that was because of a recall. I've called to cancel.

    Protect My Car response

    Thank you for sharing your experience with Protect My Car. We are thrilled you recently spoke with an agent and chose to maintain coverage with Protect My Car for your repair needs. After reviewing your account, we found that you have our Select coverage plan which does cover major brake components, such as the master cylinder or caliper; however the routine maintenance of a vehicle is the customer's responsibility, so we apologize for any inconvenience or miscommunication with you regarding your coverage. We understand it is frustrating when everything is not covered as expected, and appreciate any and all feedback and suggestions from our valued customers. Thank you again for your comments.

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    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: March 1, 2022

    Whatever questions I had, Protect My Car answered them. And the process was smooth. However, there are certain things that aren't covered, like I got my brakes done two weeks ago and I would have liked seeing those covered. So, I would like to see more stuff covered. But go ahead and get your car covered because if it breaks down, you might not have the money to get it fixed, or you might be able to get some of the money but the majority of the fee would fall back on Protect My Car. So, it's just to have security in knowing that if something was to happen to your car, it will get fixed, especially major things like transmissions and engines, and those that you probably wouldn't be able to pay for otherwise. Also, Protect My Car offers perks like roadside service, three free oil changes a year, and all of those things are important for car maintenance. So, sign up.

    Protect My Car response

    Thank you for the 5-stars and for choosing Protect My Car. We are glad you are with us and will continue to work hard to meet and exceed your expectations. We also understand it is very frustrating to have certain items not covered under your Ambassador Platinum plan, but that is typically routine maintenance or wear and tear that is not covered under any of our plans. Most vehicle breakdown policies do not cover the cost of maintenance and wear and tear items to help keep the policy cost down and assist more with unexpected breakdowns. We apologize for any inconvenience and if you have any questions or additional feedback, please don't hesitate to contact Customer Loyalty. We appreciate any and all feedback and suggestions from our valued customers. Thank you again for your comments.

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    Rated with 4 stars
    Verified Reviewer Verified Buyer
    Original review: March 1, 2022

    I was well-informed when I was purchasing the warranty and when I filed a claim, it went pretty smooth. But there was one time that I called and asked if something was a part of the warranty and they told me no.

    Protect My Car response

    Thank you for the 4-stars and for choosing Protect My Car. We are glad you are with us and will continue to work hard to meet and exceed your expectations. We also apologize for any inconvenience caused by a non-covered item. Our Ambassador plans are intended to help customers with mechanical breakdowns, which are almost always unexpected and very costly. However, if the needed work is routine maintenance or wear and tear, that would be the customer's responsibility, to help keep the policy cost down and assist more with unexpected breakdowns. Please call us anytime you have any questions or if there is anything we can do to help out. We appreciate any and all feedback and suggestions from our valued customers. Thank you again for your comments.

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    Rated with 4 stars
    Verified Reviewer Verified Buyer
    Original review: Feb. 28, 2022

    The gentleman that I spoke with from Protect My Car was so nice in explaining the process and he talked about the different services and things that they offered. He asked me questions about the year, make, and model of my car and said that he would be able to help me with the right plan. It was really good. I have used the free oil changes services. That has been awesome. I'm really good at keeping maintenance on my car but it certainly helps. I usually just go back to the same place for the service every month and it's been really good.

    There are some things that are not covered that I've had to pay out of pocket but overall, majority of the things needed for my car has been covered. I've had a couple of claims and I took my car to the dealership and there was an issue where they were saying that I would have to replace the whole engine. So, I called Protect My Car, and they did cover it.

    Protect My Car response

    Thank you for your comments and the 5-Stars. We are very pleased to have helped you with your past repairs and your budget. That's what a good policy is supposed to do. We look forward to assisting you again in the future when you need help. Thank you for choosing Protect My Car. Please call us anytime you have any questions or if there is anything we can do to help out. We appreciate any and all feedback and suggestions from our valued customers. Thanks again for your comments.

    Be the first one to find this review helpful
    Rated with 4 stars
    Verified Reviewer Verified Buyer
    Original review: Feb. 26, 2022

    I took my car in for routine maintenance and everything was taken care of seamlessly and easily.

    Protect My Car response

    Thank you for the 4-Star Review and for choosing Protect My Car. We are glad you are with us, and we will continue to work hard to make sure we meet and exceed your expectations. Please feel free to give our Customer Loyalty Department a call to provide additional feedback on how we could have earned that 5th star. Thank you for being a Protect My Car valued customer.

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    Rated with 4 stars
    Verified Reviewer Verified Buyer
    Original review: Feb. 26, 2022

    So far, so good. I filed two claims and it went smooth. The reps are easygoing. They explained everything that I needed to know. Pricing-wise though, some people that I know think it’s too expensive.

    Protect My Car response

    Thank you for the 4-stars and for choosing Protect My Car. We are delighted that our agents have provided you with outstanding customer experiences. Having a knowledgeable and professional agent who truly cares about your situation and gives you the help you need provides customers with good peace of mind, which is one of our most important goals. A specialist reached out to you regarding your cost concern but could not reach you. Please call us anytime you have any questions or if there is anything we can do to help out. We appreciate any and all feedback and suggestions from our valued customers. Thank you again for your comments.

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    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Feb. 24, 2022

    My daughter referred me to Protect My Car because they did something good with her. It's been almost a year, and I'm very satisfied with them. I took my car to the Mercedes Benz dealer and they took care of it. It would have cost me over $2,000 for a repair I needed on my Mercedes Benz, and I just had to pay my $100 deductible. I'm very pleased.

    Protect My Car response

    Thank you for your comments and the 5-Stars. We are very pleased to have helped you with your past repairs and your budget. That's what a good policy is supposed to do. We look forward to assisting you again in the future when you need help. Thank you for choosing Protect My Car. Please call us anytime you have any questions or if there is anything we can do to help out. We appreciate any and all feedback and suggestions from our valued customers. Thanks again for your comments.

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    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Feb. 24, 2022

    I like that they do everything. I got a tow and I paid 75. They're good. I ain't got to pay high maintenance bill on the car. Got a little bit of discount.

    Protect My Car response

    Thank you for the 5-stars and for choosing Protect My Car. We are glad you are with us and will continue to work hard to meet and exceed your expectations. Please call us anytime you have any questions or if there is anything we can do to help out. We appreciate any and all feedback and suggestions from our valued customers. Thank you again for your comments.

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    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Feb. 21, 2022

    I got a brand-new car and I had a problem repairing a cord on the car. It was the drag switch. They said they don't repair that. So, I had to have that fixed on my own. They sent me to a place where I can have it fixed, where they send their people to. They gave me a discount on fixing it.

    Protect My Car response

    Thank you for the 5-stars and for choosing Protect My Car. We are glad you are with us and will continue to work hard to meet and exceed your expectations. Please call us anytime you have any questions or if there is anything we can do to help out. We appreciate any and all feedback and suggestions from our valued customers. Thank you again for your comments.

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    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Feb. 20, 2022

    They're good. But when I got the Dodge fixed, I got it done at the dealership. What made me mad was because, with the dealerships, a lot of them don't really know about Protect My Car. They have to have somebody from Protect My Car to go talk to within that office when they're busy, to cover a part that they know is covered under the warranty. It's a busy car dealership. They don't have time to take 15 minutes to wait on the phone for somebody to come and talk when they know that part is covered. It's just about talking to Protect My Car and the people there. The lady did it for me because I gave her the specific part number, what the part was, and where it was located at. We saw that it was covered. But the guy who finished the claim, got upset because he was the one that was supposed to talk to them about whatever they needed to talk about. I was like, "Bro, it's covered and this is a legit Dodge dealership. They're not trying to run any gimmicks."

    Protect My Car response

    Thank you for the 5-stars and for choosing Protect My Car. We understand that shops are busy, so we strive to make every transaction hassle-free. Our apologies for any inconvenience with our claims process or an agent. We are glad you are with us and will continue to work hard to meet and exceed your expectations. We also appreciate any and all feedback and suggestions from our valued customers. Thank you again for your comments.

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    Rated with 4 stars
    Verified Reviewer Verified Buyer
    Original review: Feb. 18, 2022

    When Protect My Car has been very helpful and they have responded to my car needs. But, I'm waiting for reimbursement from a hotel bill that I had last year and that just seems to be up in the wind. That’s the only issue I had with them. Other than that, they've been very responsive. I'm not in the long queue, waiting. And they deal with the auto repair places very quickly. But, I like like an online account so that I could see that they received my information and I can see what was paid and what wasn't.

    Protect My Car response

    Thank you for the 4-Star Review and for choosing Protect My Car. We are glad you are with us, and we will continue to work hard to make sure we meet and exceed your expectations. Your information has been forwarded to our Claims Department to check the status of your Trip Interruption reimbursement request, and someone will reach out to you shortly. Please feel free to give our Customer Loyalty Department a call to discuss any other issues that you may have encountered or provide additional feedback on how we could have earned that 5th star. Thank you for being a Protect My Car valued customer.

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    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Feb. 17, 2022

    Protect My Car had a very easy to understand and simple process. It was a pretty good experience. I did file one claim, and it was also a really smooth process. I just took the car in, had the dealership call Protect My Car, and they took care of everything.

    Protect My Car response

    Thank you for the 5-stars and for choosing Protect My Car. We are glad you are with us and will continue to work hard to meet and exceed your expectations. Please call us anytime you have any questions or if there is anything we can do to help out. We appreciate any and all feedback and suggestions from our valued customers. Thank you again for your comments.

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    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Feb. 16, 2022

    I had a claim for an oil change and the process was easy. I gave the dealer the card. But when the car was ready, they told me my fee would be 100 and some dollars. And I was like, “Did they call? I have insurance on the car." So, they had to call back the salesperson. When they hung up, the dealer said, “Oh, okay. You don’t have a balance.”

    Protect My Car response

    Thank you for the 5-stars and for choosing Protect My Car. We are glad you are with us and will continue to work hard to make sure we meet and exceed your expectations. Thankfully everything smoothed out when you had your oil change. Please call us anytime you have any questions or if there is anything we can do to help out. We appreciate any and all feedback and suggestions from our valued customers. Thank you again for your comments.

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    Rated with 1 star
    Verified Reviewer Verified Buyer
    Original review: Feb. 16, 2022

    I've had Protect My Car for two years and it is a nightmare. The person they send out to the mechanic, both times, argued, fought and ignored what the mechanic told them that needed to be done with the car. I got all this from the mechanic and, back and forth. I almost had to fight every single time just to get repairs done. And when I have spoken to Protect My Car's agents, they tried to tell me, "Please don't cancel it. You're actually saving so much money. You got this done." But $6,000 to $8,000 is not money that I can just pull out from anywhere. And it's not worth me having this knowing that they are very nitpicky and the person apparently who they send out to speak to the mechanics has not been a mechanic himself for the last 10 years, and they treat the people that I've been working with like dirt.

    Outside looking in, it might be a good service, but all they really care about are the rewards. They don't care about protecting anything on the vehicle. It should not be up to me as a consumer to argue with not only the person at the level of customer service as well as my mechanics who I trust fully to argue with Protect My Car's representatives who don't want to do anything to help take care of the car unless I threaten to not deal with them anymore, then they would say, "Okay, okay, we'll cover your car." That's not good customer service. This is very frustrating. I have decided that I do not want to continue with Protect My Car.

    Protect My Car response

    Thank you for your feedback and for choosing Protect My Car. Our apologies if you found your customer experience with Protect My Car unsatisfactory, as we strive to provide the best service in the industry, and providing our policyholders with good peace of mind is one of our most important goals. After reviewing your account, we found that there was a communication issue with your shop, but your claim was handled properly during all of the confusion. We absolutely did exactly what your coverage is meant to do, and if you would like more information, please contact our Customer Loyalty Department for further assistance. We thank you for still being a valued Protect My Car customer.

    2 people found this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Feb. 16, 2022

    They have a reliable policy. It covers everything in my car. But they're in the East Coast time, so making a claim is a little bit difficult because the 5:00 time over here is when I don't have access to making a claim. There could be a way to make a claim after hours.

    Protect My Car response

    Thank you for the 5-stars and for choosing Protect My Car. We are glad you are with us and will continue to work hard to make sure we meet and exceed your expectations. Don't forget we are also open Saturdays from 10:00 am to 4:00 pm Eastern Time. Please call us anytime you have any questions or if there is anything we can do to help out. We appreciate any and all feedback and suggestions from our valued customers. Thank you again for your comments.

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    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Feb. 14, 2022

    Protect My Car has helped me a lot with worrying about being caught in a last-minute repair and not having the funds at that moment. When I needed work to be done, it was right there and then. Certain things came out of pocket but the rep explained that to me when we did the enrollment.

    Protect My Car response

    Thank you for the 5-stars and for choosing Protect My Car. We are glad you are with us and will continue to work hard to make sure we meet and exceed your expectations. Please call us anytime you have any questions or if there is anything we can do to help out. We appreciate any and all feedback and suggestions from our valued customers. Thank you again for your comments.

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