Premier Auto Protect Reviews

Justin is awesome! He is the 1st maintenance contract salesman to not pressure me at all and gave me time to think because I’ve had many plans and can’t say I’ve been satisfied and I started with the best. I’m hoping y’all prove me wrong because of Justin is telling the truth I’m so excited!!!! Tires, wipers, oil to the big stuff!

Contact your company. I called and reached Ryan **. I was overjoyed by his CSR work. He answered all my questions before I signed up for service. He was excellent in his professional approach, but very personable. I’m glad I signed on! The benefits are exceptional in the Premier Comprehensive plan. I look forward to do business with you. (“But I hope I never have to!☺️”) Thank you so much Ryan for being my agent.

I found ad on Facebook and thought I would give them a try since I had been getting higher quotes from other warranty companies. Representative since over texted wanting to know if I was still interested in getting my vehicle a warranty and I said sure give me a call and we can discuss what kind of rates and what all the warranty covers. Representative was very knowledgeable and gave accurate information that I needed answers to. So I decided to go ahead and get the warranty and now I ready to hit the road.

Ryan ** was the best person with whom I could have set up new policy. He made price comparisons and company ratings easy to evaluate and understand. I was able to switch to Premier Auto from a questionable policy that was more expensive and did not have positive BBB ratings. I couldn’t be more content with the Premier Auto policy which offers more than just peace of mind by covering maintenance for a year. I am glad we got in contact so that I was able to make the best decision possible for an extended warranty.

My debit card for my checking account got hacked and I had to close down the account which is why payments were not processed for my policies. But I did not receive any notification from Mepco about this issue. Today, Joe left me a voicemail telling me about the problem so I called and immediately gave him my new card number and charged the account. So the policy was reinstated.

If I could give this company no stars I would. I purchased a policy. A few months later the transmission went out on the vehicle. Took it to my local dealer and they filed the claim to have the transmission replaced. As expected, they sent out a third-party inspector/adjuster to inspect the claim. The adjuster denied the claim, claiming that the truck was driven to the dealer and not towed which caused further damage, so I in violation of the terms and conditions of the policy. I provided a receipt showing the truck was in fact towed and not driven. After a lot of back and forth with the claims department they told me it doesn't matter what proof I had. We are going with the third-party inspector recommendation. They are not to be trusted.

Today on April 23 I took my 2017 into the dealership to get my two remotes replaced they have broken. When I bought my policy with Premier Auto Protect the lady told me that my remote would be covered if I had to have them replaced. This was a lie. after waiting for 2 1/2 hours at the dealership while they were being given the runaround by Premier auto protect, they been told the service guy that my remotes were not covered under my policy other than when my air conditioner was fixed, but they did pay for everything else has been denied no matter what it is

Was assured several times this warranty was a bumper to bumper coverage, with exception of heated seats. Nothing ever said about the repairs are only covered by 50% and customer responsible for the remaining 50%. That is not a bumper to bumper warranty that I have ever purchased. Tried calling numbers provided, much to my dismay they do not reach anything other than a recording. Be cautious when purchasing from companies outside of a dealership.

Just spoke with Joe at Premier. He was very friendly, polite, and professional. The policy is well priced and well below the cost of the dealer policy that I just canceled. Never buy a policy from a dealership, thanks Joe. Have fun with your new Willys and the tazer!

Purchasing warranty coverage for my 2019 Range Rover was incredibly easy! Lance was extremely knowledgeable and answered all of my questions thoroughly. He even emailed me a copy of the warranty contract within minutes! Thank you, Lance, for putting my mind at ease and providing excellent warranty coverage for my vehicle.