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Information About DriveHere.com, Drive Here, and DriveHere for Consumer Affairs Reviewers.
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Ok so the first day I got my car we were test driving the car and I heard a noise and I asked the Drivehere associate who was driving with us, what that noise was and he said “Oh that’s just the little square box on the window”. You know the thing they had on the window before we purchased the car. So after that I kept trying to hear for the sound but I couldn’t hear it. Later that same day of purchasing the car it got dark outside so I went to turn my lights on and one was out. Also one of my brake lights were out. I went to get it fixed that same weekend and had to leave my car for two lights to get fixed. Then I noticed my brakes were squeaking the same week I got my lights fixed so I went back and had to wait hours to get that fixed. After I left I still heard sounds which sounded like it could have been the rotors but I was thinking since they claimed they “fixed my breaks” how could you not see that the rotors needed work. But they didn’t bother to fix that.
I noticed that after they stupid ** 10 day period where you can get stuff fixed for free. So they were trying to make me pay to fixed the brakes or rotors whatever it was on the car bc the 10 days were up. And I told them I’m not paying for anything bc it’s only been 2 weeks and my rotors were bad which went to show me that those cars aren’t being serviced while they just sit on the lot. And also my car was hesitant to start and I noticed that also after having the car for 2 weeks. But of course they tried to make me pay for it but I only had the car for two weeks which makes no sense to me. My car needs new tires, ALL FOUR OF THEM and it hasn’t even been a year! I URGE WHOEVER IS READING THIS TO NOT BUY A CAR FROM HERE. THEY ARE SCAMMERS AND THE CARS ARE BS!
Brought 2 used cars from location one. They refused to fix. Continuously tried to for me to pay for repairs that should’ve been covered by them. I was driving the 2nd car I brought from them because they forced us to get one after the other vehicle was in an auto accident. They stated that if we didn’t buy another car from them there would be a bad marking on my credit report. As I was driving the 2011 vehicle the axle broke. Vehicle was not checked before selling for safety issues that could potentially cause death, not to mention that I am currently pregnant. Any problems with this company I urge you to report it to the Pa Attorney General's Office!!! 2ndly I'd recommend you to not buy a vehicle from this company as your life or the lives of your loved ones can be in danger...
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Drive Here Service center is very unprofessional. We took our car to get fixed two weeks ago. We were told it would only take a week to get fixed. Every time we called they will hang up on us, put it on hold, never pick up and whenever we ask for a supervisor they never actually gave us a supervisor that said they were the supervisors. And the lady Gia she said she was the supervisor and she spoke really rude and unprofessional to me and I asked for her supervisor and I got nothing. I will really appreciate it if anyone is reading this post can give me information on the directors of Drive Here please. And our call was recorded for quality assurance and a director (Supervisor) can go back and listen to the way she spoke to me and yes I got upset afterwards and I was yelling at her back. Very rude.
This company uses a third party call center to handle call volume as many cheap companies in America do to save a few dollars. I was told incorrect information about the financial requirements to purchase a vehicle. Instead I was assured by this man in who knows where that I would be driving off the lot in my new car. You see, I am a single mother of an autistic boy and little girl. Without a vehicle I would have to take the bus with my children. I'm not complaining truly. In my head I know I am taking a bus that takes 2 hours to get there but it's ok because I'll be driving home. Again, anything can happen but as I said I was assured with my income verification I would be approved. That was not the case. It turned out my verification was not accepted. I was forced to take my kids back outside in not just the cold but the rain which started while I was inside.
On this particular day the bus was only running every hour. I watched the bus drive off from the stop as I was running across the highway with my children being pulled behind me. We missed it and had to wait another hour in the cold rain. Both of my children became sick for several days afterwards. This company is probably the worst I've ever come across and I've come across some bad ones in my line of work. This one really takes the cake. Mess with me that's one thing but don't mess with my kids.
Gave me loaner, no way legal inspection. Dangerous, almost crashed, lost control. Doesn't drive properly. Diff check lights on. Makes bad sounds, doesn't hold gas, loses control easy. Turns wrong way!!!
I bought a car from Drivehere.com. From day one I had a problem with the 2005 Mercury Montego. They fix my AC in the car then another problem came up a few days later. They wanted to charge me an arm too.
In May of 2016, I saw the sign from Drivehere.com $1.00 as a down payment to purchase a car. I walked through the door of the fake company and purchased a 2003 Subaru. It was a defective car from day one, and the management put me into another van, 2003 Mazda MPV. From day one the car has been a big, big problem. I have taken the car back on several occasions, but the Service Department will keep the car for days and returned it without servicing the car. This has been going on for months and years, until I have to complained to the Attorney General Office in order to intervene. But, to my surprise, the Attorney General Office reached a settlement with Drivehere.com and a check was mailed to me in the amount of one hundred and fifteen dollars and forty-six cents.
My car has several maintenance problems including, transmission, catalytic converter, ball joint, breaks claspers, back windshield wipers (control arm), front lights glass covers and etc. The Customer's Service Department promised me faithfully to fixed these problems as the car was NEVER SERVICE BEFORE SELLING IT TO ME. Prior to these problems, I have asked them to terminate my lease agreement, but they deliberately refused to let me out of the lease. I am making my payment on time, and worried about this defective car.
Sometimes last month while we were on our way to church, the car broke down in the yard of WAWA. It was very embarrassing and we had to call Uber to drive us to church. I can't even drive this freaking car out of state for fear it will break down. How can Dean ** enjoyed customers crying daily, and receiving payments from the us? The Attorney General Office has failed me, and I am totally disappointed in the system. Did any of you that filed with the Attorney General Office received any settlement? Can the above amount fixed the problems on the car? ConsumerAffairs please intervene for me? Moreover, some of their customer's service staff are very rude, impolite, disrespectful, and unprofessional. They will talk to you anyway they feel like as if to say you are begging them for free service. Presently, I am repairing the car out of my own pocket. Mainly, it needs a transmission valve. No
The experience started out professional. I was advised by the sales woman at Drivehere/People's Commerce not to deal with them again after this contract was completed. Now that speaks volumes coming from one of their top sales people. They have been going into my account on unauthorized days taking more than the car note. Testing my account balance with small amounts and graduating to bigger amounts on off days other than the agreed upon schedules days for the debits. I implore any and everyone to look into this company before dealing with them, this is a total rip off using loopholes to appear legitimate. Please do not entangle yourself or your credit with this organization.
Overall I haven’t had a bad experience. I got my van in December of 2017. It was pretty good. Had a good history according to the Carfax it came with. It was an as is car so a few minor things didn’t work which was ok and can be easily fixed. Everything was fine until this past Wednesday when my transmission went out and I had to get it towed to drive here. I had to miss 2 days of work and had to constantly call to get updates on what was going on with my van. I ended up going down there Friday because I kept being told that the manager of the service department wasn’t there and the person I spoke to kept telling me she didn’t know anything.
I go there and everyone but the one person went to lunch so I ask about the whereabouts of the manager in which she said, "I don’t know where she is or if she is still coming in because she was supposed to come in at 11." I asked if there was anyone else who could help me since she had no answers to give me. She said that the assistant manager was off and there’s no other person who can help besides the manager. I asked her if there was a way to get in contact with the manager and she said no. I asked for the person over the manager and she said there’s nobody over her and the manager is the one who runs the service department. She said the techs all come back at 1:30 pm and said I could wait in the waiting room.
I asked about a loaner car because I needed to get to work the next day and for any information about my van. She just kept saying she didn’t know anything and couldn’t help me and that only the manager could help. I honestly don’t know how she even has a job because that is very rude and unprofessional to continuously say, "I don’t know" and not even attempt to help. If she can’t help she needs to find a different job.
I ended up going to Dennis who sold me the van and explained everything and he said he would see what he could do. He comes back and told me to give them 20 min and someone should be able to help me and if nobody comes let him know. So they called for me and Ms I don’t know said, "I don’t know who you spoke to but they are giving you a loaner today. I just got to get it checked out so I will try and get it squeezed in between cars," and asked how much time I had to wait. I told her I had to get my kids from daycare so I needed it soon.
I wait sometime before I get a call from the service department and it was a different person who gave me an update on my van. I ended up going to the department and spoke to her in person. She also asked if I did the loaner paperwork. I said, "No I only paid for the deductible," and she asked who was helping me so I told her. Turns out she was supposed to give me the paperwork. She also called the manager and got answers I needed. I thanked her and was like, "Oh I thought y’all didn’t have any way of contacting the manager." She basically said that the manager and Ms idk didn’t have each one number.
The manager shows up and I tell her everything that happened and she wasn’t that pleased to hear I was treated the way I was and apologized. She clarified everything going on with the van and even went to clean the loaner. I appreciate her getting me out as quick as she could. She even texted me today to make sure everything was ok with the loaner car. Hopefully I can get my van back quickly and it’s fixed right and I have no more issues with the car. I am glad I went down there Friday and spoke to Dennis because I probably would have missed another day and I would have still been told idk over the phone. I spent 3 hours there but glad in the end I got results.
You don't fix anything except for your motor or your transmission and that's a part of the warranty you're paying on. They lie and tell you that everything's included in the beginning including your insurance and then they also try to charge you for their own mistakes. They sold me a car that gets wet under the seats like coming up under the seats when you take it through a car wash. I ask them to fix it. They told me I will have to pay for that. They told me that all are of their cars are sold as is. The problem is they never sold me the car. You leased it to me and they're very slick with the words to get you to sign a contract. You're thinking you're actually financing a car when you're not. It's not straight up business. If they had a car dealership that kept it 100 and explained it to the T it would be Fairplay because you gave the person an option revealing all flaws pros and cons. Malicious business practices are the norm at this place.
Drivehere.com Company Information
- Company Name:
- DriveHere.com, Drive Here, DriveHere
- Company Type:
- Year Founded:
- Formerly Named:
- 6729 Essington Ave
- Postal Code:
- United States
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