Outdoorsy Reviews

BEWARE, BEWARE!! So very disappointed. We rented this RV and it was horrible. The facts: We picked it up filthy, carpet grossly dirty, underinflated tires with a nail in one, dirty floor, dishes all had to be washed, NO heat that worked in RV, NO hot water, a COMPLETELY broken dump hose, could not dump wastewater our entire trip. Windshield wipers had to be replace by us for $105 with no refund from owner or company! They were hanging and broken. We could not drive safely in the rain.

Outdoorsy and host are not up front with their their customers. I paid in full to rent an RV out in the future, then I get a message that it’s been canceled. Oh sorry. So most likely what happened is they found somebody that would rent it for a longer period of time, so they decided to cancel my reservation in the future. I would never use this company again, and I haven’t seen my refund of 1200+ dollars. In the future, I wouldn’t use them if I were you.

A complete rip off. The advertised rental rate was $85 and I booked for 3 days (2 nights) but was charged $426 instead of $255 for "service fees". I then had to cancel for a family emergency with nearly 3 weeks notice. The promised "Refund" was only $304. A $122 lesson in what a rip off this company is...

Adam, our host, was very helpful and courteous. He returned texts and emails promptly. Everything was as stated. The camper was clean and the bed was so comfy! Will definitely rent again.

I have never in my entire existence of living ever been involved with such a slow, glitchy app and website. My service was perfect and every time I went to check out it blanked out and went back to home screen. After trying this umpteen times I decided it wasn't worth it and decided to go rent from another company instead. If I could rate zero stars I would. I had heard good things about Outdoorsy And was excited about trying it but have never been involved in a worst experience trying to book something.

We rented a trailer from a host through Outdoorsy to go dry camping for Thanksgiving. We picked up the trailer and it was FILTHY! Urine and feces on the toilet, the shower was filled with dirt, the kitchen sink was dirty, floors weren’t swept and the surfaces weren’t wiped off. It was very apparent the trailer was not cleaned after the guest before us and the trailer owner “apologized” for how dirty it was upon pick up. The water pump stopped working after 1 day and the battery was not staying charged. Luckily we rented the hosts generator at an additional cost of $100 for the weekend.

Outdoorsy is a terrible company that does not look out for the renter’s interest. Severe rain cause issues with my RV rental, and they fully reimbursed the owner but refused to cover my costs as the renter, which were out of my control. The tire blew out as a result of the wheel being completely shot, and it was an absolute nightmare to deal with Outdoorsy and their third party services to get actual help on the ground. Renters beware - this is not a reputable company, and if anything goes wrong, you will have to pay additional amounts while the owner is fully reimbursed.

Outdoorsy claims to "secure a deposit", however they will only "secure" it for 7 days from the time of the credit card hold. However, if the rental or claim goes beyond that 7 day period, then they won't cover it. They never told me this. In fact, when the renter brought back the unit late, not dumped, excessively dirty, damaged, and missing jacks, I placed a claim and was told the 7 days would be pushed out to 28 days so I could assess damage. I assessed damages and then was told they could no longer secure the deposit. This is fraudulent and I hope we can ban together to hold Outdoorsy responsible for breach of contract, negligence, and misrepresentation.

Be careful when renting out your RV or travel trailer coverage with them. It's horrible. A customer torn off my awning and it took Outdoorsy to create claim like about 2 months then. After 2 years and a half they send someone to fix it that was not even a licensed contractor. He brought the wrong awning then did not want to change it. Outdoorsy wouldn’t want to help out. Please stay away from the business unless you want your RV or travel trailer not to get fix the right way.

The insurance they offer is a SCAM. They do not cover damage to the vehicle incurred by a renter even though the renter paid for it. They want to replace one wheel on my vehicle with something that doesn't match in style or SIZE because only one was damaged and will not pay to repair the suspension that was damaged even after receiving before and after photos, a shop estimate and numerous phone calls. Horrible customer service!!