Omega Auto Care Reviews

While Omega made good on their promise to cover the repairs as per the basic warranty, I would've appreciated a quicker follow-up from them considering the duration of the repair. Despite this, the process went smoothly once initiated, and the policy they offer covers what you'd expect from a standard warranty. I do think auto dealers like Cadillac could improve in terms of post-warranty renewal communications, which I faced as an issue before opting for Omega's extended coverage.

I value what Omega Auto Care offers and would likely recommend them, particularly for those keeping their vehicles beyond the typical warranty period. Even without any direct contact from Omega during the repair, everything on their end seemed to be handled appropriately through the dealership. However, my experience might have been different without the loaner car provided by the dealership, a courtesy that I believe wasn’t part of Omega's service but rather the dealership's own policy.

Overall, I've been satisfied with the coverage and the cost was reasonable compared to what I expected for extended warranties. I will continue using Omega, appreciating both the coverage and peace of mind it provides for my vehicle.

My car was in the shop for about three days. The mechanic ordered a part on Saturday, received it by Tuesday, and installed it promptly. I’m extremely satisfied with Omega Auto Care and have no plans to change my warranty provider. I’ve heard plenty of stories about others facing issues, but my experience has been the complete opposite. They've done great by me. They were transparent about what they would cover and what my share of the bill would be, and it all seemed very reasonable.

Additionally, every time my mechanic called Omega, he was able to speak directly with someone without long hold times or disconnections. I highly recommend Omega.

I like knowing that if anything serious goes wrong, I'm not gonna be dipping way into my savings. I know I can afford anything that happens. Also, when I mentioned that I have Omega, the dealership said that it’s a good one. This is probably the most reputable one because you hear the extended warranty and you hear the jokes online, but this one's real and has helped me. So, when I tell people, I just say that if they need or want one, this is what they should go through.

But the issue that I have is their labor rates. They're nowhere close and it pushes me to go to their little circle that are signed up with them. Nobody, at least, here in South Florida is anywhere close to 140 an hour. Also, certain things are not pro-consumer. I just had an alternator put in and a brand-new alternator would have been $400. An aftermarket would have been less than that. They were only affording a price saying that they would get the part. But my frustration is with the broker. I was misled to believe that I was getting a certain policy and I did not receive it. But when I did speak with Omega and I spoke to their compliance officer, she said that she was gonna review the recordings and if they told me that there would be no lapse in coverage, then there'd be no lapse in coverage. Everything got worked out and when I brought the car in, they covered everything and they've been covering everything since.

They had to find one first because they want to deal with a junkyard instead of an auto parts store, and there was a holdup on something that they had to get it cleared, and there was a holdup on something else. Also, there was a dealership that held me up more than the auto part. It took them two weeks after they got the part and put it in. But at least they paid for the tranny.

This causes the repair facility to either increase their labor rates and parts mark up on other jobs to cover/make up their losses on aftermarket warranties to stay in business. Much like the effect medical insurance has had on health care costs. Adding more people getting paid in the process of repairing cars or medical procedures just increases the cost of the services resulting in more average out of pocket expense.

Initially, the dealer couldn't locate my car. Once they did, they identified a potential head gasket issue and communicated this to Omega, who required further tear downs and diagnostics. This extended the repair duration unnecessarily, with inspectors delayed by the holiday season. The car was with the dealer from December 6th until after New Year's without resolution.

Communication between Omega and the dealership was poor, with each blaming the other for approvals and delays. The dealer informed me that I needed new injectors, but Omega did not approve this initially. After weeks of stagnation, I had to move my car to another dealership and undergo the whole process again for the injectors to be approved.

I had to rent a car during this time, costing about $800, of which Omega only reimbursed for five days, money I still haven't received. Overall, it was a stressful, drawn-out process with little support from Omega, leaving me extremely dissatisfied.

I had a claim for a transmission assembly. While the process was somewhat slow because of communication delays with the dealership, Omega was diligent in staying in touch. The delay was partly due to the transmission being back-ordered and dealing with GM's known issues for that model. Ultimately, Omega sourced a comparable transmission, and the vehicle ran perfectly after repairs. I no longer own the vehicle, but it performed well post-repair.

I would rate my satisfaction with Omega as average. They met their responsibilities despite some delays. I referred my daughter to Omega, but she had a difficult experience with her dealership, which was less cooperative than mine.

Overall, Omega Auto Care did what they were supposed to do for me. They were professional. As long as you provide them with the necessary information promptly, the process should be smoother.